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XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

Q: XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

Much like has been reported three days ago with the TB16 dock (see here), once I updated the Bios on my XPS 13 to 1.3.7, I started experiencing unexpected cutouts of USB powered devices. In this case, it was my Logitech universal receiver. This cause stuttering/dropouts of the mouse.
When I switch to the on-board USB slot on my laptop - no issue. Whether the USB 2 or USB 3 slots on the dock - the problem returns.
I have no issues with my HD monitor or with the Ethernet connection on the dock - just the USB. Every driver is up to date and, as I said, the ports in the laptop work great.

RELEVANCY SCORE 200
Preferred Solution: XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

I suppose the obvious question would be have you tried a wired mouse?
I remember comments about a Logitech wireless mouse causing problems for some systems after a prior Win 10 build update.
Does the WD 15 use the ASMedia USB drivers and have they been updated since the Bios update?

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RELEVANCY SCORE 106.4

Hallo,
ich möchte meine neues XPS 13 9360 mit dem ebenso neuen WD15 Wireless Dok verbinden, laut Installationshinweis sollte der Intel Wireless Manger in der Taskleiste angezeigt werden, das ist aber nicht der fall, zumal ja auch laut Betriebssystem ein Killer Wireless Adapter von Qualcom verbaut ist.
Wie kann ich nun den WD15 mit dem XPS 13 9360 verbinden ?
Danke.

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RELEVANCY SCORE 83.6

This morning I've upgraded my XPS 9360 to the latest available BIOS (1.3.7). Since the restart I've been experiencing serious issues with my TB16 dock. The USB devices connected via dock are being constantly turned on and off in short intervals which make impossible to operate a mouse, listen to the music (I have an external soundcard) or use a printer...
I thought it might have been some software issue, so I reseted BIOS to the factory defaults - no change. Then I actually reinstalled Windows from the scratch but it hasn't helped either. All my drivers are the latest versions...
Anyone experiences a similar issue with TB16? Can you suggest any resolution / workaround? It would be much appreciated!

A:XPS 9360 BIOS 1.3.7 killed the TB16 dock?

I wish I could help but even though my 9365 also just got a Bios update, the TB16 seems to be working normally.  It seems the same folks don't work on both of these systems so it doesn't mean much that mine is normal.
I don't really understand what you mean my an external audio card, but have you tried removing other devices and concentrating on just one at a time?
There was an earlier thread where USB devices were disconnecting.  Not sure if that poster ever found a fix.  If it a Bios situation, you did recheck the Thunderbolt settings?
If there is anything I can check for you, let me know.

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RELEVANCY SCORE 78.4

I have a Dell XPS 15 and a Dell Dock WD15 which has been working fine for a long time but recently the WD15 dock has been acting up after it is re-docked to the laptop.
Everything works fine if I start the laptop with the dock plugged in but after re-docking the USB ports and Network (cabled) stops working. Everything seems fine with the drivers and as said it only happens after re-docking.
I've tried to rollback drivers and even downgrade the FW on the dock but the problem remains. The only way to "fix" it seems to be to restart the laptop after re-docking.
Running Win10 64-bit.
Any suggestions?

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RELEVANCY SCORE 75.6

 
WD 15 Dock BIOS/ Drivers Installation Guide
Dell Latitude E5270/E5470/E5570 and Precision 3510 for Win8.1/Win10 64bit
Please install the latest BIOS & drivers follow the below steps
Step 1 – Download and Install Dell Latitude E5270/E5470/E5570 and Precision 3510 System BIOS. Restart required.
Version: A07 ,A07 Last Updated: 16 Mar 2016
http://downloads.dell.com/FOLDER03618600M/1/LatitudeE5X70_Precision3510_1.4.7.exe
 
Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.
Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016
http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE
 
Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.
Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016
http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe
 
Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.
Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016
http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE
 
Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.
Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44... Read more

A:Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi Brian
Thanks for being active on this issue. (This thread was closed - so had to use the TB-15 Thunderbolt thread above this one). Thanks for opening this one for WD-15
I've been having  most of the problems mentioned in the other Thunderbolt dock  thread .. USB problems, fan noise, not recognising on startup,
I tried the driver list above (for 5510 win7 64) and some refused to install because they were for xps product not  precision. However I when on 5520 support page (for the nth time) and found a new USB driver. ie > Chipset_Driver_V2WY5_WN32_1.16.32.1_A01.EXE 
I've installed that but NOPE ... still has USB problems eg stuff like usb (2) keyboard not working. BUT unplug/replug the dock at USB C connection at laptop and it works !! (but this is a PITA and probably will wreck the socket in the long run). 
I guess my point is please sync the support page and this support forum if you can, we all love Dell but would appreciate some reciprocating :-)

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RELEVANCY SCORE 74.4

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 72

Hi everyone,
New owner of the XPS 13 9360, great product aside from some coil whine. I have an issue with the audio port, from the WD15. Sometimes when I am listening to music, I will notice distortion for 3-5 secs, and then it will cut out completely. Then the audio interface is completely unavailable to the OS. Spotify will say "Cannot play right now", as if the interface is blocked.
I have BIOS updated to 2.2.1 on the XPS 13 9360, and WD15 F/W is up to date (according to the update tool). Realtek USB is updated to March 17, 2017, the newest one available on the website. I have no display issues or ethernet issues with the dock otherwise, but the audio issue is very annoying.
Can anyone provide a clue as to why this is happening? Even when it doesn't cut out completely, I'll hear an occasional stutter from the audio, as if audio interrupts are not being handled in higher priority over other I/O. Not sure what the problem is, but I guess I can also ask here and start a discussion with Dell support as well.
Thanks

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RELEVANCY SCORE 71.6

To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

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RELEVANCY SCORE 70

I have a WD15 dock trying to connect to a Dell E5570 without a type C usb how can I get it to connect?

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RELEVANCY SCORE 69.2

Hi All
I am posting my first post here... I've reading all posts regarding usb-c dock issues. I have fallen victim too... I bought brand new Dell WD15 dock and before begin i install latest drivers and still get under power warning! Please see photo attached! 
I spent hours with Dell support and they advice me to clean install and install drivers in right order, so wasting almost a day i did all this and problem don't go away! 
Aside the power warning the display randomly disconnects... leaving me no screen at all (the laptop screen doesn't switch back either) and now laptop gets very hot, making me wonder if i somehow damaged the laptop itself?
I will return this item but wonder if this can somehow have damaged my brand new $2500 laptop? Super disappointed with overall experience... 10k + dell products in past and this is as bad it can get, making me question buying anything from Dell both for personal and business :-(

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RELEVANCY SCORE 69.2

Hi,
I'd like to use Dell Dock (WD15) with my new Dell Alienware 13 R2 via Thunderbolt 3 (USB-C).It is possible, isn't it?If so, could the laptop be charged via this docking station?What is the difference between 'WD15 with 130W Adapter' (Dell part 450-AFGM) and 'WD15 with 180W Adapter' (Dell part 450-AEUO)? Which one to choose for my purposes (external monitor via VGA, network via RJ-45, external USB keyboard, USB headphones, USB Flash Drive)?
Please, advice. Any answer would be appreciated.

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RELEVANCY SCORE 69.2

After the latest WD15 dock update there are two bugs:
1. The Dell Dock Update 'Updates Complete' popup continually appears when any device is connected to the dock or the attached XPS 15.
2. All audio is lost whenever any USB device is plugged into either the XPS 15 or the dock itself. Audio continues to play (ie through spotify) but there is no sound. Unplugging the audio jack on the WD15 and reinserting appears to fix this bug.

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RELEVANCY SCORE 69.2

Can I configure the new XPS 13 to power on with the lid closed when connected to the Dell Dock WD15?

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RELEVANCY SCORE 68.4

Hello everyone,

there is a problem with my XPS 15 and dockingstation WD 15 for quite some time now.
During usage, sometimes and with unregular length, the system audio stops working and I have to disable the audio device and re-enable it in the sound settings. What is really annoying.
Additionally, there are really bad lags of video, audio and inputs with the dock. Imagine the audio video and inputs stuttering for about 2 - 3 seconds. These problems are appearing unregularly and seem to not be connected to the kind of usage. 
This influences heavily conferencing and gaming badly. Whenever it is important I disconnect the dock from my laptop. 
Has anybody heared of this bug or problem before. After a lot of research, I still do not have any solution or workaround yet.

Best Regards

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RELEVANCY SCORE 68.4

I've got a Precision 5510 Laptop with Windows 7 and a WD15 dock. The laptop BIOS, and dock firmware and drivers are up to date.
I've got 3 ASUS monitors connected as follows:

Monitor DVI to dock mini-display via adapter
Monitor VGA to dock VGA
Monitor HDMI to dock HDMI

The desktop is extended to use all 3 and not use the built in display.
The resolution on the first 2 is great, 1920x1080 @ 60p Hz. The HDMI connection only allows me 720x576 @ 50p HZ.
All the troubleshooting docs I found tell you to expect with 2 monitors and that 4 monitors are not supported.  Nothing about 3 monitors.
Is this expected behavior?
-jp

A:Resolution problems with WD15 Dock and 3 monitors

Hi Jpesenti,Thanks for posting.Here is some information you may find helpful.

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RELEVANCY SCORE 68.4

Hardware being used:- WD15 USB-C docking station- Latitude 7280 or Latitude 7480
Issue:When laptop is connected to the WD15 docking station, it will consistently not output video to an external monitor. It's trying to simulate end user's taking their laptop to a meeting and coming back and docking back up with the lid closed. Our laptops are configured to "Do Nothing" when the lid is closed. I've reduced this down to just a laptop, docking station and a monitor connected either by VGA or Mini-DP or HDMI. When attempting to dock, it does not consistently output video to the external monitor. Sometimes I'll have to disconnect/reconnect the docking cable multiple times before video will output on the external monitor. 
And thrown in the mix is sometimes it will kill ALL USB ports on the docking and on the laptop. The only way to restore USB port functionality is to shutdown the laptop and turn it back on again. We experienced this USB issue 6 months ago and found it was due to a bad Realtek USB 2.0 driver for the docking station. Installing an older version of that driver fixed the issue at that time. Since it's resurfaced with this, we've tried the driver fix, and it no longer resolves it.
I've tried reaching out to Dell support, but their only solution is to keep replacing the WD15 docks, but it doesnt resolve anything as issue occurs on replacement docks they send. This happens on multiple of our 7280 & 7480 laptops that hav... Read more

A:WD15 Dock not outputing video signal

Wow, I have a 7480 that I've been using with a WD15 dock regularly for months and it's always performed flawlessly, so I'm really surprised to see you having this issue with multiple systems and docks.  You've already tried basically everything I'd have suggested, but just to verify, when you have the dock connected, you do NOT also have the separate AC adapter connected, correct?  I'm not sure that could cause this type of behavior (in fact I admit it's a long shot), but I know that's not supposed to be done.
Also, what is the Realtek USB 2.0 driver you're referring to?  The only drivers involved for the WD15 dock are Realtek USB Audio, Realtek USB Ethernet, and (indirectly) the GPU driver.
Lastly, what OS are you testing with? (UPDATE: Sorry, I see it's Win10.  Missed that originally.)

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RELEVANCY SCORE 68.4

Dearsi have just Bought a Yoga 900 13isk2 and tried using it with a new Dell WD15 dock (Docking Station). Display from the HDMI & Display port do NOT WORK. Charging also does not workeven though the Dell ws15 is 180W. i Need a fast solution please!!

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RELEVANCY SCORE 68.4

I have a Precision 5510 Laptop with Windows 10 and a WD15 dock (type-C). All drivers/BIOS/dock firmware were updated as of 4/12/17.
Intel Graphics 530 driver version: 21.20.16.4590
I have 3 Dell monitors connected as follows:
Monitor 1  (Dell 2314H) connected via DVI to dock mini-display adapter (1920 x 1080)Monitor 2 (Dell 2314H)connected via DVI to the HDMI adapter (1920 x 1080)Monitor 3 via VGA cable to the dock (640 x 480)
For monitor 3, I have tried 2 different models -
Dell S2330MX-  - capable of 1920 x 1080 at 60Hz
Dell S2340M - capable of 1920 x 1080 at 60Hz
Monitor 1 is the primary and the desktop is extended to use all 3 while the 5510 is closed, I cannot get the resolution on monitor 3 to go any higher than the 640 x 480. Documentation Provided by Dell-Robert p over at http://en.community.dell.com/support-forums/laptop/f/3519/t/20004811
suggests that I should be able to get 3x 1280x 1024
Any help would be appreciated!!

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RELEVANCY SCORE 68.4

The thunderbolt cable to by Dell Dock was damaged. I figured out how to remove the cable (there are screws hidden under a rubber cover). However there is a very strange (proprietary?) connector on the other end. Where can I buy a replacement. Dell sales and support don't seem to know anything about it.

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RELEVANCY SCORE 67.6

If you plan to use an older WD15 dock with one of the new Dell 5x80/7x80 Latitude systems, it is highly recommended that you update the dock firmware in advance.   Instructions on how to update the dock firmware are available here -> 

If you are purchasing a new WD15 dock with a new system, it should ship with the updated firmware already installed.

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RELEVANCY SCORE 67.6

Hi,
I've just built a near perfect  home office setup.
- XPS13 9350, 16GB RAM, 512SSD, Skylake i7
- Dell WD15 Dock (tried and failed with the delinquent TB15 variant)
- Dell UZ2315H monitor into the dock, via HDMI for graphics, and USB for the monitor's camera and audio bar.
My problem is just this:-
Through the single USB C connection to the dock, everything works perfectly except the screen's built in webcam


When I plug the screen's USB cable directly into the laptop, it works fine, and I can toggle between the laptop webcam and the screen webcam.
Any tips? I think I'm up to date with all drivers..
Thanks in advance.

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RELEVANCY SCORE 67.6

I have Dell Precision 5520 laptop connected to Dell WD15 dock. 
There is a Dell U3011 2560x1600 display connected to MiniDP of the dock. 
The laptop display works in 1920x1080 mode, in order to get DPI similar to the one on U3011 (that's on purpose I'm fine with that). 
Today I tried adding the third display with 1280x1024 resolution connected to VGA of the dock.
It doesn't work. The third display gets detected by the Ubuntu display settings, but it can't be turned on. It works only if I unplug U3011. 
It is also possible to run all 3 displays in mirror mode, but not in extended desktop mode.
Is it a hardware limitation (Intel graphics in Precision, WD15 dock) or just problem with Intel Linux graphic drivers? 
BTW: Nvidia card is turned off.
From  the WD15 and laptop specs it looks like the config I'm trying to do should be supported:
- 1920x1080 builtin laptop screen- 2560x1600 through WD15 and miniDP - 1280x1024 through WD15 and VGA

Any ideas, what I can try?
Thanks,
Piotr

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RELEVANCY SCORE 67.6

Hi,
Our company purchased several XPS13 laptops last year, running Windows 7 Pro, along with the WD15 docks.
The laptops are usually connected to the company LAN network through the docks, but then are switched to a WIFI connection when taking the laptop to meetings, then re-docked afterwards.
The problem we're seeing is that, for all except one laptop, we have to use the laptop switch to disable WIFI/Bluetooth (Fn-PrtScr) for the laptops to switch from WIFI to LAN when they're re-docked. For the one laptop, it automatically switches from WIFI to LAN once it's re-docked without any issues.
The process we use for un-docking/re-docking the laptops is below:
Un-docking the laptop:

Unplug LAN cable from dock (lower-right LAN icon changes to WIFI icon) - if the laptop is removed from the dock without unplugging the LAN cable first, the wireless adapter remains disabled in Device Manager. Selecting Enable doesn't work, and sometimes, even a computer restart won't fix this.
Unplug laptop from dock.
For the one laptop, at this point, the WIFI network is detected and connects automatically with no problems.
For the other laptops, since the WIFI/Bluetooth switch is in a disabled state (reason explained below), the lower-right WIFI icon has a red cross on it. This is then enabled using the Fn-PrtScr switch and, all going well, the WIFI network is detected and connects automatically. (There have been times when the wireless adapter needs to be manually enabled i... Read more

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RELEVANCY SCORE 67.6

Hi all,
Currently running a Latitude 5480 through a WD15 Dock. I have two monitors but can't get both to display. The dock itself has a number of connection options however it doesn't have two VGA ports. If I connect one of the monitors to the VGA port that works ok. If I use an adapter on the other VGA monitor to plug into the HDMI port on the dock it doesn't detect it on the Latitude.
Anybody successfully managed to get two VGA monitors to connect using the WD15, and if so how did you manage it?

A:Latitude 5480, WD15 dock, Dual monitors

Let's backup. What are the two specific monitor models? Link to the specific adapter you are using to try to connect the second monitor to the WD15. Read through the WD15 article, "How to Use and Troubleshoot the Dell Dock WD15".

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RELEVANCY SCORE 66.8

Every morning, the same behavior happens.
I wake my computer from sleep. At the Window login prompt, I connect the WD15 with my laptop (Dell Latitute 5580). The connection establishes (the attached monitor turn on and works). After 5-10 seconds, the WD15 shuts down on it own. The white led on the dock (and on the cable) shuts off. I have to disconnect the power of the dock, disconnect the dock from the laptop and finally reconnect the power to turn on the dock. When the white led are back, I reconnect the WD15 to my laptop and now, the connection is stable (does not disconnect) and everything works.
Is this a known issue ? How can I fix this ?

A:WD15 shuts off itself. Need to power cycle the dock to make it work again.

I'd suggest you run the Guide Me option in your Dell Product Support page to install latest Chipset drivers on your computer. Please follow instructions to run Guide Me option in the link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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RELEVANCY SCORE 66.8

I've got a WD15 hooked up to my XPS15 laptop and it works fine. Latest drivers and chipset/BIOS installed on both Dock and laptop.
I have a pair of external active studio speakers hooked up to the 3.5 mm Speaker out jack on the back of the dock and it works fine.
However if I use Google Hangouts or Skype for business calls and plug in a headset to the front 3.5 mm Headset Jack of the dock the external speakers starts a high pitch static noise. If I then un-plug and replug the 3.5 mm jack for the speakers the noise is gone. The sound and mic of the headset is working fine from start.
The same thing happens when I unplug the headset from the front of the dock, the external speakers starts to "hum" static noise. Again un-plugging the 3.5 mm jack of the speakers and plugging it in again stops the humming static.
If I instead plug the headset into the Laptop there is no problem and the external speakers remains quite.
Why is it doing this and how can I get rid of this annoying behavior?

A:WD15 dock with DELL XPS15 causes static in speakers after using headset

Hi awasen,Thanks for posting.Here is a Forum post from one of our Dell team members that may be helpful.http://dell.to/2lrqLR2

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RELEVANCY SCORE 66.8

Hi,
I've been having a terrible time getting the WD15 USB-C dock to work with my XPS 15 9550.  I have two monitors plugged into the dock (one HDMI, one VGA) and I have the 9550's monitor on (total of three screens).  
I'm able to use all three monitors when I'm connected to the dock, but when I disconnect the dock, the laptop screen stays black.  The computer is still running the whole time (if I have music playing, it keeps playing).  If I plug the dock back in, all 3 monitors come back.
I've tried everything I can think of from updating every driver, following the dock driver installation guide, updating BIOS, removing and reinstalling display drivers, but I don't know what's going on.
Any ideas?
Thanks!

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RELEVANCY SCORE 66.8

Greetings,
Have a new WD15 Thunderbolt dock I am trying to get to work with two monitors connected to an ASUS GL552VW laptop. USBs, ethernet and audio that is connected to dock all work fine. But the VGA and HDMI monitors connected do not. The HDMI monitor works fine when I directly connect it to the laptop, but not when I connect it through the dock.
I have tried the troubleshooting tips in this:

I have installed the ASMedia Host Controller from here, twice for good measure:

ASUS support refuses to help me. I'm working on seeing if I can do the BIOS update.
Any advice? Will this not work with a non Dell laptop?
Thank you very much, quite frustrated.

- Dan

A:Unable to get Dell WD15 dock to work with ASUS laptop

I was right.  Here's an ASUS forum page where someone asked this question about your model.  Post #5 contains a reply from ASUS indicating that its USB-C port does not support display output: rog.asus.com/.../showthread.php

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RELEVANCY SCORE 66.8

Anyone seen the following issue w/the Latitude 7480 w/a WD15 USB-C Dell Dock)??? I've reached a brick wall on this.
Laptop = Latitute 7480.Docking Station = WD15 (USB-C Dell Dock).OS = Windows 10
Laptop powers on in a docked state. External monitors and peripherals are functional. Laptop then gets removed from dock, and USB ports on laptop become nonfunctional. The system is not providing stable power to the USB ports. If you redock, the external monitors are functional/responsive (signal being transferred via USB-C), but the regular USB ports are still nonfunctional. After undocking, I connected a USB-powered wireless headset receiver to USB port on laptop, the receiver initially gets power for a few seconds, and then power dies. Indicating the system recognizes hardware is being plugged in, but then suspends power to the ports. Also, very randomly the backlight on the laptop screen will go out. Backlight resumes functional after reboot.
Troubleshooting Steps performed:- Connected USB keyboard and wireless mouse directory to laptop usb port, and devices are nonfunctional. - Changed Power Options from Balanced mode to High Performance mode in OS, no change. - Updated Firmware for WD15 USB-C docking station, no change. - Checked all related settings in BIOS after update, no change. - Disconnected ALL peripherals from dock (monitors/mouse/keyboard/usb headset) and no change. USB ports still locked up. - On laptops with restart or shutdown functions, it takes several mi... Read more

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RELEVANCY SCORE 66.8

Which dock do I pick for Latitude 5480?

Dell Universal Dock D6000
Dell WD15 (
Dell UltraHD Dock D3100

Our goal is to dock the E5480 with two monitors (Dell P2417H), have wired USB keyboard/mouse, wired ethernet with USB Printer and a USB scanner?
D6000 has 2x DP ports, so it seems to be the best fit?
WD15  has mDP and HDMI out, which means I would need either:
a) mDP to DP adapter plus DP cable for MON1+ HDMI cable for MON2  or b) mDP to HDMI adapter and HDMI cable for MON1 + HDMI cable for MON2
D3100 has 1XDP and 2xHDMI out.   Could use both HDMI out, but reading on forums HDMI is unresponsive during sleep/awake PC functions?
Which dock will gives us the least headache?

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RELEVANCY SCORE 66.4

I have a WD15 dock and a Latitude 7280. When I lock my computer and come back to resume work I am met with a black screen and a flickering mouse pointer. 
Here is my setup:
WD15 - all firmware updated and applied
Latitude 7280 - all firmware updated and applied
Dell E2214H x2 monitors
DVI to HDMI cable
DVI to Mini Display port cable.
Power settings - No hard drive sleep when plugged in. Monitor to sleep after 5 minutes.
I am fairly certain this is a result of a firmware issue. I am just posting here so that maybe someone at Dell makes a note of this. If someone by chance has a fix for this let me hear it!

A:WD15 dock, Latitude 7280 waking from sleep monitor issues

Can I also add that this dock is poorly designed. The HDMI port and Mini Display port are way too close together. They need a bit more room to account for different cable widths.

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RELEVANCY SCORE 66.4

In addition to this workstation i have another that is XPS 15 (also Gen7 Core i7) with same dock. On the XPS 15 if i have the unit with lid closed and Windows put to sleep and plug it in to TB16 it wakes up and my monitors (attached to TB16) come up to wallpaper and log in screen. This XPS 13 does not. i see a mouse cursor on monitor 2 and can move it but no wallpaper. I do hear beeps indicating Windows is waking up and detecting hardware. I have waited several minutes to be sure nothing happens. If I then open the lid for a few seconds and close it then my TB16 attached monitors come up to wallpaper and login screen. I have downloaded all Dell software/drivers and reinstalled.

A:XPS 13 9360 and TB16 dock

Hi,Welcome to our community,We'll surely try to assist you. We'd like to appreciate you for trying to update the drivers. We request you to check power options settings in XPS 15 and match the same on the XPS 13 and check if there is any difference.Share the following information via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.1. Service tag/ express service code2. Email address3. Registered owner’s name of the systemThe Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop.

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RELEVANCY SCORE 60.8

I have two displays connected to the laptop (one to the native HDMI and one to the docking station). In effect, I am able to drive three displays (Laptop display, native HDMI, and DP from WD15). I wanted to connect one more display to drive four display? 

When I connect the fourth display it's not showing up in the detected displays list. 
How can I do this? Is it possible? 

A:How to drive four displays from DELL Precision 5520 with Dell Dock WD15 and native ports??

It's not going to be possible without some other type of hardware purchase - no.  The internal GPU cannot drive four displays at a time.

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RELEVANCY SCORE 59.2

I've found a fully and very easily reproductible battery drain issue (+2.5W consumption!) when not using "Connected Standby" sleep in windows 10.
Here is the detail :
- First, I don't use "Connected Standby" anymore as I've had many occurrences of the computer not going to sleep when closing the lid in "Connected standby" mode. To disable "Connected Standby", you've to put "CsEnabled" to 0 (instead of 1)  in \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Power.
- I use BatteryBar v3.6.6 to monitor power consumption in realtime (it works really well)
- The problem is the following : on my 9360 QHD+ with backling at 15%, when doing vitually nothing on Windows 10, the power consumption is between 3000 and 4000 mW when I cold start Windows 10. Then, if I close the lid for a few seconds (to put the computer to sleep) and open it up again, the consumption is then between 5500 and 6500 mW. No matter the number of times I re-close/re-open the lid, I then never can have between 3000 and 4000 mW again. The overconsumption is about 2500 mW compared to the normal initial power consumption
- This problem never happened with BIOS 1.0.7, I tried it dozens of time on different units of 9360
- The problem appeared with BIOS 1.2.3 and is now still present in 1.3.2
- The problem is clearly linked to the Thunderbird BIOS update that occured in BIOS 1.2.3. If I disable the Thunderbird port in BIOS 1.3.2, I have no batte... Read more

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RELEVANCY SCORE 58

I´m using the WD15 180W USB-C DisplayPort with Lenovo Yoga 910 and everything works fine, except for the BIOS update...
I´m having the same error everytime I try to update (version 1.0.0.8).
Any help?

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RELEVANCY SCORE 57.2

Hi!
Today I've upgraded my BIOS to the latest recommended version by SupportAssist that is to 1.2.29. Also today's update comes with new version of ASMedia USB Extended Host Controller Driver.
Once I installed them I've got unwanted results: - My peripheral devices connected to WD15 aren't responsive, it looks like a connection with them is broken occasionally. - BIOS doesn't recognize USB-C Charger (180W), and it claims that either it has 60W or aaaW, it warns that charging is disabled.

Solution what works for me was to downgrade BIOS to 1.2.25 version from: http://www.dell.com/support/home/us/en/19/drivers/DriversDetails?productCode=xps-15-9550-laptop&driverId=3W30W

@Dell Support: Please let me (us) know if this is known issue for 9550 (I've seen so far that there's a problem with 9360 after BIOS bump).

Cheers,Piotr

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RELEVANCY SCORE 55.6

After taking the latest recommended updates (why do I do it?) external mouse and keyboard now have problems. The keyboard is especially annoying and it inserts multiple key-repeats. It's infrequent but enough to really annoy. Please fix ASAP.

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RELEVANCY SCORE 54.8

And after all this - the notebook is brick.
Didn't start at all.

XPS_9360_1.0.7.exe

What can i do myself? Or i need go for service engenier?

thanks a lot

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RELEVANCY SCORE 54

Hi all,
After a recent bios update to version 1.3.5, there is a really annoying problem for my XPS 13 9360. Whenever the laptop is on, the CPU fan won't stop. Even when I am doing nothing and the CPU load is below 5%. Before the update the laptop is normal and quiet, but now I cannot stand the constant noise of the fan.
Before the update it's normal. Any ideas on this issue? 

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RELEVANCY SCORE 54

Hello,
I had been using the TB16 dock with my XPS13 Linux laptop, no issues.  Everything is perfect.
I upgraded my BIOS to 2.1.0, and now the USB keyboard and mouse (through TB16)  stop working after a few seconds. 
If I unplug and plug them in the TB16, they work for a few seconds, then stop again.
To use them, I have to connect them directly to the computer USB ports.
I have a monitor and speakers in the TB16, and they are still working fine.  Ethernet connection is fine.
Perhaps TB16 needs an update now?  Has anyone else run into this?

A:XPS13 9360, BIOS 2.1.0, TB16

If you scanned this forum you'd notice that there has been an outbreak of dock USB problems since the recent batch of BIOS updates for a number of XPS and Precision laptops. No official comment from Dell so far...
Some report fixing the issue by rolling back to an older BIOS. For others it didn't work. Disconnect the dock before attempting.
There were a few suggestions that the recently released updates to the Thunderbolt driver and TB16 firmware must be applied as well, maybe also the ASMedia USB driver. When doing this, one should check if the update actually worked. No idea how this goes on Linux.

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RELEVANCY SCORE 53.6

Well, that was a huge "wow" for me... The only reason I'm paying extra bucks for a better screen in my XPS was not a touch feature, but the resolution.
Obviously the first thing I'm typically doing is to disable touchscreen in BIOS. It's been working perfectly in my old 9550 but oddly doesn't work in my new 9360. Even though the touchscreen is disabled in BIOS the screen still reacts for any touch when running Windows!
Anyone is able to advise me how to actually kill touchscreen?

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RELEVANCY SCORE 53.2

I recently updated to the 1.3.2 firmware (based on the Urgent severity) for my 9360. Ever since then I have been seeing messages like this (I do run linux, but that should not have bearing on this issue):
[ 2403.008691] CPU1: Core temperature above threshold, cpu clock throttled (total events = 1)
[ 2403.008691] CPU3: Core temperature above threshold, cpu clock throttled (total events = 1)[ 2403.008693] CPU0: Package temperature above threshold, cpu clock throttled (total events = 1)[ 2403.008693] CPU2: Package temperature above threshold, cpu clock throttled (total events = 1)[ 2403.008695] CPU3: Package temperature above threshold, cpu clock throttled (total events = 1)[ 2403.008697] mce: [Hardware Error]: Machine check events logged[ 2403.008700] CPU1: Package temperature above threshold, cpu clock throttled (total events = 1)[ 2403.008701] mce: [Hardware Error]: Machine check events logged
Fan activity seems also to be reduced, but that is only my perception, not based on actual measurement. I do not recall getting these messages prior to the bios update.
Would welcome any suggestions as to how to resolve this. Unfortunately I cannot revert to the previous BIOS version as Dell does not seem to offer downloads of the older BIOS versions.

A:Experiencing overheat issues with my XPS 13 9360 since updating to BIOS 1.3.2

What software is generating those results? Does the Dell ePSA (Enhanced Pre-boot System Assessment) diagnostics show any failures?* Power off, then on* Tap F12 key repeatedly during system startup (at the Dell logo screen) until the BIOS Boot Menu appears on the screen* On the Boot Menu screen, select Diagnostics option, and then press Enter

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RELEVANCY SCORE 53.2

Hello,
I've upgraded my XPS 13 9360 with the SAMSUNG 960 Pro a few weeks ago. It worked well with BIOS Rev. 1.0.7 in AHCI-Mode. Yesterday, I performed an BIOS-update to version 1.2.3. The SSD stopped working immediately (no bootable device). Changes of the BIOS settings (No SATA, AHCI, RAID) do not change that behaviour at all. It is even not possible to reinstall the OS, the installer show the SSD but does not allow to reinstall Windows 10. Dell support recommends to install the original hardware. 
I think that is crazy. While looking for a solution for that problem I found that comparable problems happened with other BIOS upgrades for i.e. Dell XPS 13 9350 before. Dell has serious problems with NVMe SSDs.
Best regards,
Thorsten

A:[WARNING] XPS 13 9360/BIOS Rev. 1.2.3 - SAMSUNG 960 Pro does not work anymore

Hi Thorsten Dunker,Thanks for posting.Here is some information you may find helpful:http://dell.to/2hOGrfxand this:http://dell.to/2hOFm7d

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RELEVANCY SCORE 52.4

Hi,
Once I finished the update to BIOS 2.3.1, and I have to shutdown coz I'm sleepy. After I shut it down, I open again my unit, then it says "no bootable devices found".
I ran diagnostic (all pass), then i check the System Information on Bios, and unfortunately no hard drive detected. I just don't know and confused. "M.2 SATA = (none), M.2 PCIe SSD-0 = ES79N659011902K" and no hard drive size.
I have a USB recovery drive, do you think it helps? If not, what should I do?
Need help. Sorry for my english...

A:Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

Hi pcbocampo,Thanks for posting.Apologies that your computer is not performing as expected. Other users have reported success in resolving this issue by restoring the BIOS to the previous version. 

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RELEVANCY SCORE 52.4

My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...

A:Does DOCK's (such as Rocket Dock,Object Dock etc) makes computer slow?

  
Quote: Originally Posted by fahadhum


My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...


You can use MSconfig to diagnose startup issues. Visit the following link for details;

https://www.youtube.com/watch?v=iku_aPUsVQ4

You can post back with any questions regarding your system services and startup entries to establish their purpose and whether or not they are required at startup.

Taskbar icons are just shortcuts and do not effect the time it takes for starting a computer.

HTH

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RELEVANCY SCORE 49.6

Hi all,We've updated our X220 Notebooks with the newest 1.42 BIOS and it seems that a few devices have now an USB issue.The X220 are connected into the ThinkPad Port Replicator Serie 3.All works well but after BIOS Update, all USB Ports on the Dock are not working during POST Boot. As soon as Windows has been started, also the USB Ports are working.So.. bevor Windows will start, it's not possible to use the USB Keyboard or Mouse. Any Idea....?Thanks in advance

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