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Yoga 920 (YOGA 92013IKB Glass) microphone stopped working

Q: Yoga 920 (YOGA 92013IKB Glass) microphone stopped working

Hello my 8 month old yoga mic was working fine until the driver was auto updated, i believe through windows update and now the yoga cannot hear me at all. I uninstalled the Realtek driver and installed the Microsoft HD drivers under Sound, video and game controllers with no change. My yoga was also updated to Win 10, ver 1809 at this time, which i hear is buggy. I also installed the latest Realtek drivers from Lenovo and that did not fix the problem either. I turned off Beam forming in the Realtek HD manager and that did not make a difference either!! Please Help,, this is so frustrating!!!!!

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RELEVANCY SCORE 200
Preferred Solution: Yoga 920 (YOGA 92013IKB Glass) microphone stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 147.6

Device make:YOGA 92013IKB Glass Product #:80Y8 I have a Lenovo Yoga 920 and some of the keys on my physical keyboard have stopped working (4, r, f, v, 5, t, g, and b) but my onscreen keyboard works. I belive this started happening after I updated my Bios and did windows update. This has been going on for around a month and I am frustrated and cannot find a solution online anywhere. Please help. Solutions I have tried:Turning my laptop on and off/restart.I have tried turning off fast startup and this temporarily fixed my keyboard but did not last.Tried updating my drivers through Lenovo update, windows, and device manager.I have gone into device manager and deleted my keyboards and that only worked temporarily too. 

A:Lenovo Yoga (YOGA 92013IKB Glass) some keys not working (4, r, f, v, 5,t, g, and b)

Usually, when groups of keys in rows or columns stop working, the problem is the keyboard itself.  Are you still under warranty?

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RELEVANCY SCORE 110

Hello,My speakers stopped working and I have done so many diffrernt driver moves andd steps on these forums and nothing.  I cannot reset windows as the programs lost are essential to my studies right now and would be difficult to reinstal and tweak all of them to work.  PLEASE HELP!!!!!!!!!!!!!!!!!!! if its hardware ill buy new speakers but i wont replace the motherbord.  Headphones work just fine (actually they sound great with the dolby atmos).  

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RELEVANCY SCORE 100.8

Hello!  So, I ran into a problem with one of my function keys. After I reinstalled Windows 10, the mic mute function key (F4) stopped working.However, all the other function keys work properly. I tried to reinstall audio drivers, but it did not fix the issue.  Any ideas on how to fix this problem?

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RELEVANCY SCORE 89.2

Today I received the Thunderbolt3 Graphics Dock and tried to install it, but I di not work. It looks like Windows is not recognizig it. It shows only a a Billborag unit under the USB units with the following Haerdware-ID:USB\VID_0451&PID_ACE1&REV_0100USB\VID_0451&PID_ACE1 Status.01806400DN_HAS_PROBLEMDN_DISABLEABLEDN_REMOVABLEDN_NT_ENUMERATORDN_NT_DRIVER Of course I installed the drives and even tried to update the BIOS of the graphics DOck, bbut the all the efforts were suseless. It only supplies power and no USB or Graphics is working. Any Idea? Best regards

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RELEVANCY SCORE 89.2

Hi all, I am using a YOGA 92013IKB. Since I have installed this notebook the WiFi is not wirking stable. From time to time I lose connection to available WiFI's. I also tried different ones (home, office). Specaily I am recognize this behaviour when I am connect to external system by Citrix. If I use a cable connection the performance is perfect and stable. I do not get any kind of error message. Right now I am not sure if it is a windows issue (I am using Windows 10 Pro) or hardware / driver issue. All available updates are installed. Hardware is Qualcomm Atheros QCA61x4A Wireless Network Adapter. I have also installed Norton Internet Security. RegardsChristian  

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RELEVANCY SCORE 84.4

Hello, besides the materials used to make the case, is there other differences?

A:What are the differences between Yoga 920 and Yoga 920 Glass 14"

Hi lenovotv,
 
Greetings.
 
Yoga 920 Glass is mainly with the fashionably designed gorilla glass as main difference. In details, it would be specific if you use a part number /MTM instead to compare to variants of machine (ex. 80Y8000UUS).
 
From the website, click view current models then check on the compare box. Take note that the default Yoga 920 without glass can be customize so you can also change specific part parameter. If you have a specific part number in mind then we can also match it with 80Y8000UUS Yoga 920 Glass.
 
I hope this helps answer your query.
Update us how it goes for you.
 
Regards
 

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RELEVANCY SCORE 82.8

I cannot get sound recording to work on my new 910. I've tried removing all drivers and installing the latest drivers but the problem is the same. I just get noise rather than a recording. It means I can't use Skype or any other application that needs to use the microphone. I've run out of things to try. It does work when I connect an external headset via USB so it just seems to the internal device that doesn't work. Would appreciate any suggestions. 

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RELEVANCY SCORE 82.8

Hey all, I've been trying to use cortana for some time now and the voice recognition never works. I go to "Cortana and Search Settings",  and it shows the voice recognition as being on. Then I click on "Microphone: Make Sure Cortana can hear me" and I'm taken to a troubleshooting page that says "Set up your microphone." When I click that, it takes me to a screen that asks me to read a phrase, but it never registers my voice. The green bar moves slightly sometimes but always still in the red area and it doesn't even move when I screem. I am not on mute or anything. Then an error message comes up telling me it can't hear me. However, when I click on the speaker button and go to "Recording Devices" the microphone comes up under sound and has a small voice recognition bar that goes up when I talk and seems to be fine. So the microphone seems to be working fine there, but just won't recognize my voice when I try to set up Cortana. Any ideas?

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RELEVANCY SCORE 82.8

I have been unable to use the onboard microphone in my laptop. I don't know exactly when this started, but there are other weird issues that are accompanying it. First, when I use F4 to try to toggle the mute, it always shows that it is muted on screen, instead of toggling the microphone from mute to unmuted and back, like the camera toggle, or touchpad input toggle keys do. Also, when I plugged a small microphone into the audio jack, it created a pop-up to ask if it was headphones or speakers with no other option. So for now, plugging in a microphone also doesn't work. I have uploaded/ reset some drivers and it keeps telling me I have the best driver available, so what gives?

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RELEVANCY SCORE 82.8

Hello! My microphone is not receiving sound when I try to use the webcam for one of my classes. All of the updates are current and I have made sure that all of the properties in the settings of the microphone are enabled. Is there anything else that could be wrong besides a hardware issue? Thanks!

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RELEVANCY SCORE 82

Hi. My internal microphone is not working. It's present in the list, but there is no reaction from it in voice recorders/Skype. External microphone (via headphones) working great. I tried:1. Fully reinstall Windows 10 Home.2. Use drivers provided by Windows out of the box.3. Install latest drivers from Lenovo Support website for my laptop serial number.4. Install drivers from realteck website.5. BIOS update.6. Remove drivers in Device Manager. Windows loaded them again on restart.7. Disable sound effects.8. Enable/Disable device in recoring devices list.9. Changing recording volume. Nothing helps, no effect at all. YouTube videos with bug demonstration:Internal microphoneHeadphones microphone

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RELEVANCY SCORE 82

Hi You repaired my Yoga (usb failed). When you sent me my Yoga back I've found that the microphone is not working any more. I reinstalled the drivers as You suggested in the other thread. Your support really suks. How could You destroy working machine?? Not mention it's impossible to contact You (except badly working phone line).

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RELEVANCY SCORE 82

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe 

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RELEVANCY SCORE 82

onboard microphone not working. tried plugging in an external microphone to no avail. unit is newly bought. this is a very bad experience for me. first it was the micro hdmi, now this. it seems Lenovo produces defective products. i will never ever buy anything Lenovo again! researching the issues i'm having, i've read so many people have the same problem. both micro hdmi and microphone are defective. it's a hardware issue, hence a factory defect right out of the gate.

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RELEVANCY SCORE 82

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe 

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RELEVANCY SCORE 82

Has anyone had any luck solving this issue? When I skype the person on the other end can barely hear me when I speak at normal volume.It also does not work when I plug in my headset (with microphones attached) into the audio jack, I have tried three different headsets.I have spoken at/into the laptop microphone (without the headsets pluged in) and it made no difference in volume for the other side.I made sure that the mic is not muted or anything, its just not picking up on my voice very well, or at all.

A:Lenovo Yoga 900 Microphone Low/Not Working

Hi Juliana,
 
Welcome to Lenovo Forums.
 
Run a complete uninstall of skype.
https://support.skype.com/en/faq/FA10634/how-can-i-completely-uninstall-and-then-reinstall-skype-for...
 
The latest version is current 7.22.85.104. There is a possibility that the Skype of the body of the file is corrupted. Also, Re-installation (or update) of the audio device driver
 
Please let me know your findings.
 
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 82

Has anyone had any luck in fixing this issue? I cannot communcate on Skype with my new lenovo yoga 900 and updating the Realtek drivers from the site does not help..











Solved!
Go to Solution.

A:Yoga 900 Microphone not recording/working

I have same issue. It also doesnt work when I plug in another headset/microphone into audio jack (I have tried 3) or when I try a Bluetooth microphone

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RELEVANCY SCORE 81.2

Hi Guys,after upgrating to Windows 10 the microphone of my Yoga 500-15IBD is not working.I already tried every driver (windows update, lenovo, realtek) for this but nothing. Can somebody help me?

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RELEVANCY SCORE 81.2

Recently I have noticed that pressing the microphone mute button does not mute the microphone. The indicator will appear on screen with the microphone crossed out making it seem like it works but the microphone is not really muted. I have used lenovo vantage and the driver update thing on this website but everything is already updated. 

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RELEVANCY SCORE 80.4

I have to admit I never tried the webcam since I got my Yoga which had win 8.1 originally installed on it, but with the update to windows 10, I'm trying more things out. I did install the camera driver from http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...  but no luck.I dont even see any kind of camera in device manager. The camera app just says "something is wrong" amd closes. I tried Skype and it also could not detect a working webcam. After installing  windows 10, I did try Cortina and it had me go into microphone setup and it was working. However after subsequent updates, it no longer works. The micropphone levels are ll the way 100%, but when I try to setup the mic, I never see the level meters move when trying the speech test dictation,. Ive installed the Conexant drivers in the the above link, and also uninstalled them and tried to go back to what are the default microsoft drivers, neither seem to wor  

A:microphone and webcam not working on Yoga S1 after windows 10 update

Sorry to bring this up, but i have this problem too. Also my digitizer stopped working. Tried reinstall windows 10 and downgrade it to Windows 8.1 but nothing helped.

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RELEVANCY SCORE 80.4

When I try to mute my microphone or turn the volume up or down nothing happens. Anybody know how to fix this?

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RELEVANCY SCORE 79.6

I have some white / blank box that appears in Outlook 2019 / Excel 2019 after my computer goes to sleep. The only way to get it to go away is restarting Outlook / Excel. Any ideas how to fix this?It wasn't happening with my old Yoga 3 Pro... but since I got my new Yoga 920 it's happenning....and it's REALLY ANNOYING!

A:Lenovo YOGA 920 (92013IKB) - White Box in Outlook 2019 / Excel 2019 after computer goes to sleep

MORE DETAILS from another user reporting the same problem...https://answers.microsoft.com/en-us/windows/forum/all/windows-10-1809-cannot-change-screen-brightnes... Windows 10 1809: floating white shapes on screenAfter updating to Windows 10 version 1809, I have experienced several strange issues with my display. I am using a Lenova Yoga 920 laptop. These problems go away after rebooting the computer, but then re-emerge after using the computer for a while, and persist until I reboot again. It is getting very irritating, and interfering with my work.  - A mysterious floating white circle appeared on my desktop background. I cannot click on or interact with it, and changing the desktop background does not remove the circle. Then, a second circle appeared. Now, there is also a floating white rectangle. The rectangle poses the biggest issue, because it remains on TOP of whatever other windows I have open, constantly obstructing part of my screen unless I reboot the computer. The circles remain on the desktop background. I have attached a picture of these weird white artifacts on my display. Things I have already tried:- Installing all available Windows patches and updates- Updating graphics driver- Checking/unchecking auto-brightness settings

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RELEVANCY SCORE 79.6

I rarely use my Yoga pen, camera, and microphone. But yesterday i have to review a PDF file so take up my pen but i won't work at all.  Then i opened device manager and camera is gone also. Then i downgraded OS from W10 x64 1607 to Windows 8.1, same thing! Lenovo, please help!

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RELEVANCY SCORE 79.2

I am using the USB-C port on my Yoga 900-13ISK (Windows 10) to connect to an external monitor. Everything worked fine until this morning for some unexplicable reason the USB-C port stopped sending signal.When I plug in the USB-C adapter (converting to DP) my screen starts and then gives me a message "no signal". I get the same error when trying to connect via another converter to HDMI. Both adapters and cables worked before. I updated my graphics card drivers and of course am extending displays. Any ideas what might cause this problem and how to fix it? Any help would be very much appreciated.

A:Yoga 900 USB-C stopped working

I have a parrot and she's jumped on the keyboard, hitting the key that cycles between laptop display, external display and "both." Yeah, that took me a while to figure out why I couldn't get it to work properly. 
 
The other thing I'd do is try the cable with a different source, such as a PC. 

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RELEVANCY SCORE 79.2

Looking for advice on how to get my thinkpad X1 yoga pen working again.  Both touchscreen input and pen input were working properly earlier but now no pen input at all.  It doesn't appear to be a charging issue.   Hoping for a simple solution, and thanks in advance!

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RELEVANCY SCORE 79.2

Looking for advice on how to get my thinkpad X1 yoga pen working again.  Both touchscreen input and pen input were working properly earlier but now no pen input at all.  It doesn't appear to be a charging issue.   Hoping for a simple solution, and thanks in advance!

A:X1 YOGA PEN STOPPED WORKING

Hi there, Sand -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Make sure to check all your drivers are up to date: Click here
You can also use ThinkVantage System Update to check for newer drivers or BIOS.
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 79.2

Hello folks! Does anybody know where and how  to put a ticket and ask for repair? My yoga 510 was working normally and then it went to sleep mode. Didn't wake up anymore. Completely dead. I tried all the suggestions like pressing the power button for 10 sec, for 30 sec, etc. Nothing worked. The battery is sealed and can't be removed . So I need to send it to repair in London. Any address or phone to contact Lenovo?? tks a lot for your helpMonica

A:MY YOGA 510 STOPPED WORKING

Hi monioia, 
 
Welcome to the Community Forums.
 
You can call in technical support:
 
0333-777-3991 (National Rate)For Lenovo & Idea products #2For Think products #3For Server #4To identify your product #0 
 
9:00 - 18:00 Monday - Friday
 
Service center locator here but it would be better to call in tech support first for proper service process.
 
Regards

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RELEVANCY SCORE 78.4

Hello,My microphone has not worked since i bought this laptop over a year ago, but it has not become a problem until recently for me. Initially no Conexant devices were discoverable in audio decivesI tried uninstalling and reinstalling the conexant driver, and the only progress that has been made is that a conexant external microphone is now visible (which i do not own). How can i make the internal mic discoverable? / do i need to use some other device like realtek?Thank you!!!Duncan (again, windows 10)

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RELEVANCY SCORE 78.4

Hello,My microphone has not worked since i bought this laptop over a year ago, but it has not become a problem until recently for me. Initially no Conexant devices were discoverable in audio decivesI tried uninstalling and reinstalling the conexant driver, and the only progress that has been made is that a conexant external microphone is now visible (which i do not own). How can i make the internal mic discoverable? / do i need to use some other device like realtek?Thank you!!!Duncan (again, windows 10)

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RELEVANCY SCORE 78

Hi there, I was testing another pen from a different Yoga 260 on my machine. Suddenly pens stopped working. My trackpad settings were also defaulted, so I updated all my drivers and even the wacom drivers, but neither pen works on my machine. The pen works perfectly fine on the other machine so I don't think it's a battery issue on the pen

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RELEVANCY SCORE 78

hello! I have Lenovo yoga 3 pro 13ISK win 10 , and the USB port stopped working - the PC does not recognize it when I go to control panel - DEVICES - I don't see USB section.I did Lenovo system diagnostic = nothing, my BIOS is updated, my drivers are updated, I've done system recovery ... nothing helps screenshot of my control panel & device manager please try to help...;(


























problem.jpg ?619 KB

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RELEVANCY SCORE 78

The Yoga's keyboard and touchpad stopped working. I can use the Lenovo Vantage app to enable the touchpad but after  a short while it jumps back to being disenabled. I tried updating windows 10 to 1903 version, updating BIOS to 44 and updating the drivers. At some point everything was OK and then after a restart it returned to not functioning. the touchscreen works and I can use a USB mouse/keyboard. The laptops keyboard doesnt work in the BIOS also. The tablet mode keeps popping up all the time. Would greatly appreciate any help

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RELEVANCY SCORE 78

Have had a Thinkpad Yoga S1 for several years and last week the pen stopped working.  I reinstalled the drivers and that didn't help.  Yesterday it started working again, but today it stopped again.  I ordered a new digitizer pen thinking it might be the pen, but the new one doesn't work either.  The touchscreen still work fine and I can write with my finger. Any idea what the problem my be?  

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RELEVANCY SCORE 78

I'm hoping someone can help me with the audio problem on my notebook. After owning my Yoga for about 2 months, the audio stopped working.  I don't know exactly when it stopped, I don't recall that it stopped directly after a windows update or anything like that.  I am using the factory loaded Windows 10.  The speaker icon in the task bar has a small red X on it.  When I click the icon Windows goes through a troubleshooting process and tells me it found a fix and asks me to click the button to apply the fix and then restart, but the problem persists.  If I right click and choose playback devices, the only two things that show up are my bluetooth speaker - nothing related to the internal audio.  If I go into device manager, under "other devices" there are two entries for "Intel High Definition Audio."  Previously there was one entry, I don't know when the second shows up.  If I right click and select update driver, windows does a search online but does not find an update. I have also gone to the Lenovo site and downloaded and installed the audio driver listed there but the problem continues. I took it into geek squad since I purchased it at Best Buy, and the guy looked at it for a couple minutes and told me it's a hardware problem and it will need to be sent in for repair. Any thoughs?  Any help would be greatly appreciated. Thanks.

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RELEVANCY SCORE 78

This morning, I found that my USB ports are not working. Any ideas on what is wrong? In the Device Manager I see USB drivers for the bluetooth and camera, but nothing for the ports - should there be? This only out of ordinary thing to occur was that I left the PC on and unplugged last night, and the batteries ran out. Help, I cant connect my iPhone!

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RELEVANCY SCORE 78

This issue started recently, after months of it working fine. The internet just would randomly stop working. I would use the troubleshooting function, it would go through the process and connect to our network, but then when I tried to go to a website, it would say there was no internet. Eventually I was able to get an old Netgear USB Adapter to work. I have tried changing the power settings, removing the drivers in the device manager, and I have the latest wifi driver. I have read many of the help posts on other Yoga wifi issues. Is this a software issue or a hardware issue? Thanks for the help!

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RELEVANCY SCORE 78

Worked fine yesterday, now doesn't respond at all. I'm currently copying and pasting it... Beyond going to a support location, any ideas?

A:Lenovo Yoga 900 "n" key stopped working

Another thing I noticed - when the password page comes up on start up, some key is autotyping into the password field.

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RELEVANCY SCORE 78

My Lenovo Yoga 920 camera stopped working  - the little light near the webcam was on but camera did not work. At some point it said it was in use in another app, though that was not correct, and the message disappeared in further attempts. Tried everything, privacy settings, etc. Nothing worked. Later the same evening some sliding  screen appeared out of the blue on the right with a few settings including one for the camera that I hadn't seen before! I clicked - started working automatically!  Trying to find that setting again but can't reproduce it anywhere. Anyone know to what I am referring?
 
 
Moderator comment: Subject edited for clarity/visibility.

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RELEVANCY SCORE 78

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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RELEVANCY SCORE 78

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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