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Blue Screen Error, Unexpected Shutdown

Q: Blue Screen Error, Unexpected Shutdown

Hello,
I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I get there before a crash) would some times freeze or worse cause a blue screen error. Please help. I've uploaded the file from the dm log collector. I'm doing this in safe mode.

I wasn't able to get the blue screen error code but I got this from running check for solution in control panel.
Problem: shut down unexpectedly
Files that help describe the problem:
112814-22838-01.dmp
sysdata.xml
WERInternalMetadata.xml

RELEVANCY SCORE 200
Preferred Solution: Blue Screen Error, Unexpected Shutdown

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Blue Screen Error, Unexpected Shutdown

Welcome to the forum.

The BSOD was caused by K9 parental web filter.

Please remove this software and see if the BSOD's stop.

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Download and install the software
Opt for Advance Mode while uninstalling which allows you to remove leftover registry.
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Driver Reference Table


Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\AL-MARISSA-PC-Sat_11_29_2014_163815_54\112814-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a54890
Debug session time: Sat Nov 29 07:43:09.877 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:20.594
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800389ad7b, fffff88003c4c898, fffff88003c4c0f0}

Probably caused by : bckd.sys ( bckd+1d7b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800389ad7b, The address that the exception occurred at
Arg3: fffff88003c4c898, Exception Record Address
Arg4: fffff88003c4c0f0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
bckd+1d7b
fffff880`0389ad7b 448a09 mov r9b,byte ptr [rcx]

EXCEPTION_RECORD: fffff88003c4c898 -- (.exr 0xfffff88003c4c898)
ExceptionAddress: fffff8800389ad7b (bckd+0x0000000000001d7b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT: fffff88003c4c0f0 -- (.cxr 0xfffff88003c4c0f0)
rax=0000000000000000 rbx=fffff880038ac2a0 rcx=0000000000000000
rdx=fffff88003c4cb58 rsi=0000000000000000 rdi=0000000000001000
rip=fffff8800389ad7b rsp=fffff88003c4cad8 rbp=fffffa8001ca50a8
r8=fffff88003c4cb60 r9=fffff800028c4000 r10=0000000000000000
r11=fffff88003c4ca20 r12=fffffa80064cc630 r13=fffffa8001ca70d8
r14=fffffa8001ca7260 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
bckd+0x1d7b:
fffff880`0389ad7b 448a09 mov r9b,byte ptr [rcx] ds:002b:00000000`00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: NULL_DEREFERENCE

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002abe100
GetUlongFromAddress: unable to read from fffff80002abe1c0
0000000000000000 Nonpaged pool

FOLLOWUP_IP:
bckd+1d7b
fffff880`0389ad7b 448a09 mov r9b,byte ptr [rcx]

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from fffff8800389c6db to fffff8800389ad7b

STACK_TEXT:
fffff880`03c4cad8 fffff880`0389c6db : fffffa80`06247600 fffff880`038ad090 00000000`00001000 fffffa80`01ca70d8 : bckd+0x1d7b
fffff880`03c4cae0 fffffa80`06247600 : fffff880`038ad090 00000000`00001000 fffffa80`01ca70d8 fffff880`038b00e0 : bckd+0x36db
fffff880`03c4cae8 fffff880`038ad090 : 00000000`00001000 fffffa80`01ca70d8 fffff880`038b00e0 fffffa80`01ca7260 : 0xfffffa80`06247600
fffff880`03c4caf0 00000000`00001000 : fffffa80`01ca70d8 fffff880`038b00e0 fffffa80`01ca7260 fffffa80`01ca5080 : bckd+0x14090
fffff880`03c4caf8 fffffa80`01ca70d8 : fffff880`038b00e0 fffffa80`01ca7260 fffffa80`01ca5080 fffffa80`01ca7260 : 0x1000
fffff880`03c4cb00 fffff880`038b00e0 : fffffa80`01ca7260 fffffa80`01ca5080 fffffa80`01ca7260 fffffa80`01ca5000 : 0xfffffa80`01ca70d8
fffff880`03c4cb08 fffffa80`01ca7260 : fffffa80`01ca5080 fffffa80`01ca7260 fffffa80`01ca5000 00000000`00000001 : bckd+0x170e0
fffff880`03c4cb10 fffffa80`01ca5080 : fffffa80`01ca7260 fffffa80`01ca5000 00000000`00000001 00000000`00001000 : 0xfffffa80`01ca7260
fffff880`03c4cb18 fffffa80`01ca7260 : fffffa80`01ca5000 00000000`00000001 00000000`00001000 fffffa80`064cc630 : 0xfffffa80`01ca5080
fffff880`03c4cb20 fffffa80`01ca5000 : 00000000`00000001 00000000`00001000 fffffa80`064cc630 fffffa80`01ca50a8 : 0xfffffa80`01ca7260
fffff880`03c4cb28 00000000`00000001 : 00000000`00001000 fffffa80`064cc630 fffffa80`01ca50a8 fffff880`0389a17b : 0xfffffa80`01ca5000
fffff880`03c4cb30 00000000`00001000 : fffffa80`064cc630 fffffa80`01ca50a8 fffff880`0389a17b fffffa80`06498468 : 0x1
fffff880`03c4cb38 fffffa80`064cc630 : fffffa80`01ca50a8 fffff880`0389a17b fffffa80`06498468 fffffa80`01ca50b9 : 0x1000
fffff880`03c4cb40 fffffa80`01ca50a8 : fffff880`0389a17b fffffa80`06498468 fffffa80`01ca50b9 00000000`00000fef : 0xfffffa80`064cc630
fffff880`03c4cb48 fffff880`0389a17b : fffffa80`06498468 fffffa80`01ca50b9 00000000`00000fef fffff800`028c4090 : 0xfffffa80`01ca50a8
fffff880`03c4cb50 fffffa80`06498468 : fffffa80`01ca50b9 00000000`00000fef fffff800`028c4090 fffffa80`01ca5000 : bckd+0x117b
fffff880`03c4cb58 fffffa80`01ca50b9 : 00000000`00000fef fffff800`028c4090 fffffa80`01ca5000 fffffa80`064cc630 : 0xfffffa80`06498468
fffff880`03c4cb60 00000000`00000fef : fffff800`028c4090 fffffa80`01ca5000 fffffa80`064cc630 00000000`0000005c : 0xfffffa80`01ca50b9
fffff880`03c4cb68 fffff800`028c4090 : fffffa80`01ca5000 fffffa80`064cc630 00000000`0000005c 00000000`00000000 : 0xfef
fffff880`03c4cb70 fffffa80`01ca5000 : fffffa80`064cc630 00000000`0000005c 00000000`00000000 fffff880`038a6200 : nt! ?? ::FNODOBFM::`string'
fffff880`03c4cb78 fffffa80`064cc630 : 00000000`0000005c 00000000`00000000 fffff880`038a6200 fffffa80`06200001 : 0xfffffa80`01ca5000
fffff880`03c4cb80 00000000`0000005c : 00000000`00000000 fffff880`038a6200 fffffa80`06200001 fffffa80`064cc630 : 0xfffffa80`064cc630
fffff880`03c4cb88 00000000`00000000 : fffff880`038a6200 fffffa80`06200001 fffffa80`064cc630 fffff880`038a3d7a : 0x5c


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: bckd+1d7b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bckd

IMAGE_NAME: bckd.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 52e29d52

STACK_COMMAND: .cxr 0xfffff88003c4c0f0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_bckd+1d7b

BUCKET_ID: X64_0x7E_bckd+1d7b

Followup: MachineOwner
---------

1: kd> lmvm bckd
start end module name
fffff880`03899000 fffff880`038ba000 bckd T (no symbols)
Loaded symbol image file: bckd.sys
Image path: \SystemRoot\system32\drivers\bckd.sys
Image name: bckd.sys
Timestamp: Fri Jan 24 23:05:22 2014 (52E29D52)
CheckSum: 00024AE8
ImageSize: 00021000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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RELEVANCY SCORE 95.2

My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.

A:Windows 7 Unexpected Shutdown Blue Screen Error

  
Quote: Originally Posted by Studioman


My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.



Two of the three (at least) ppoint to memory (memory exceptiosn) as the cause.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Also note the older drivers listed below that could use upgrading.

Let us know if you need help
Ken


Code:
btwl2cap.sys fffff880`07dc6000 fffff880`07dd2000 0x0000c000 0x49d6a9bd 4/3/2009 20:28:45
spldr.sys fffff880`018c4000 fffff880`018cc000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 ... Read more

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RELEVANCY SCORE 94

No idea, the screen just went black and the computer restarted

A:Unexpected shutdown; no blue screen but got BSOD error report

A single crash dump is not enough. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffffffff807, 0, fffff800032f4527, 0}
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExfReleaseRundownProtection+7 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffffffffff807, memory referenced.
Arg2: 0000000000000000, val... Read more

Read other 7 answers
RELEVANCY SCORE 84.4

I received the following after unexpected shutdown & Blue Screen:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
Additional information about the problem:
  BCCode: fe
  BCP1: 0000000000000008
  BCP2: 0000000000000006
  BCP3: 0000000000000005
  BCP4: FFFFFA8005CFE160
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
  C:\Windows\Minidump\040311-15178-01.dmp
  C:\Users\Khan\AppData\Local\Temp\WER-39171-0.sysdata.xml
Here is the link to dump file:
http://cid-f270aff7fbdc3f6e.office.live.com/self.aspx/Public/BSOD.zip
This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.
Thanks, Michael Harris

A:Blue Screen and unexpected shutdown

I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.

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RELEVANCY SCORE 84.4

Hi

Recently I my Vaio VGN-CS290 keeps getting a blue screen unexpected shutdown that says something like:






A problem has been detected and Windows has been shut down to prevent damage to your computer.

It this is the first time you've seen this Stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:



I've restarted, used system restore to a previous date but it keeps happening. I've also generated a health report and everything looks fine.

Can anyone help?

A:Blue Screen Unexpected Shutdown...

http://www.vistax64.com/crashes-debu...d-problem.html
http://www.vistax64.com/crashes-debu...-analysis.html

Read other 8 answers
RELEVANCY SCORE 84.4

hi all, i've recently done a recovery disk method to my system, however 2day i got an unxepcted shut down, details are here:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Mini061209-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 85BFF030
BCP3: 85BF1030
BCP4: 84069AD0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 74e7df25-d7ae-40d8-be71-76e0dc2557db

could someone please tell me the solution to this.


thanks

A:Blue screen.unexpected shutdown

This is a Driver Power State error (more info here: Troubleshooting Windows STOP Messages )
Most often this is due to issues with the video drivers, but it can involve other drivers that are involved in power state transitions (such as storage drivers).

The first step is to download the most updated drivers for your video card from the website of the manufacturer of your video chipset (ATI, nVidia, Intel, etc). Then uninstall the current video drivers from Control Panel...Programs and Features...Uninstall a program.

Once that's done, reboot the system. Dismiss any "Found New Hardware" dialogs that may pop up. Then double click on the downloaded driver file and follow the prompts to install it.

If this doesn't fix it, then try the storage drivers for your system (we'll need the exacty make and model of your system in order to research this).

If that doesn't fix it, then locate the memory dump files in C:\Windows\Minidump (may be hidden), zip them up and upload them with your next post. If you have difficulties with accessing them, copy them to your Desktop first. If you can't locate them, check in C:\Windows to see if there's a file named MEMORY.DMP - if it's there, let us know and we'll give further instructions.

Read other 1 answers
RELEVANCY SCORE 84.4

I was playing music from a cd on my computer and all of a sudden it restarted by itself. It then left me a message saying that windows has recovered fron an unexpected shutdown. It left me with these notes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 83070510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112610-22822-01.dmp
C:\Users\Manny\AppData\Local\Temp\WER-34398-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have no clue what this means, but I would appreciate if someone here can tell me what's going on with my pc.If there's a fix, please let me know how to do so. Thanks.

A:unexpected shutdown, blue screen?

Happened once?
If so, I wouldn't worry too much.

Read other 2 answers
RELEVANCY SCORE 84.4

On Sun 6/5/2011 3:42:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini060411-09.dmp
This was probably caused by the following module: hal.dll (hal+0x3E79)
Bugcheck code: 0xA (0x34, 0x2, 0x1, 0xFFFFFFFF823A4E79)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\hal.dll
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
_____________________________________________________________________________________________

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000034
BCP2: 00000002
BCP3: 00000001
BCP4: 823A4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini060511-05.dmp
C:\Users\Owner\AppData\Local\Temp\WER-98046-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WERBD26.tmp.version.txt
... Read more

A:Unexpected shutdown, blue screen, HELP!

Hello and welcome to the forum

Please follow the instruction here.

Blue Screen of Death (BSOD) Posting Instructions

Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
Cause

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

This is why we need your BSOD report as you have different stop codes.

Read other 17 answers
RELEVANCY SCORE 83.6

Alright. I've had my computer for about 2 weeks now and I've gotten the blue screen of death twice in the past three days. Here's the info I could get from the report.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini083009-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020863AA
BCP3: FFFFFA60015D57D8
BCP4: FFFFFA60015D51B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Help me out here please I need this computer for college.

A:blue screen unexpected shutdown vista

hi and welcome to the forum this would be your error
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.
?0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0? Error Message at Startup {KB 321637} Win XP
0x0000007e Error When Registering OLEMSG32.DLL or CDO.DLL Files {KB 238265} Win NT, Win 2000
0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP {KB 313050} Win XP Professional
Error message in Win XP Service Pack 2: ?Stop 0x7E? {KB 900485} Win XP SP2 (Timing issue ? patch available)
Stop error 0x7E in PCI.SYS {KB 839641} Win 2000, Win XP, Server 2003
Stop Error 0x7E in USBHUB.SYS {KB 327863} Win 2000, Win XP, Server 2003 (If USB bandwidth consumption exceeds 100%)
?STOP 0x0000007E? Error Message After You Upgrade to Windows XP {KB 330182} Win XP
?Stop 0x0000007E? error message when installing Win XP Disk Image from a Remote Installation Services Server {KB 818966} Win XP
?Stop 0x0000007E? error message after you upgrade to Win XP Service Pack 2 on a non-Intel-processor computer {KB 888372} Win XP SP2
After installing Win XP SP2 or Win XP Tablet PC Edition 2005, your computer restarts continuously {KB... Read more

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RELEVANCY SCORE 83.6

Please suggest way forward/ solution:
----------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 88478460
BCP2: 916469B0
BCP3: 00000000
BCP4: 0000000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050513-17830-01.dmp
C:\Users\AmitRanjan\AppData\Local\Temp\WER-42697-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
--------------------------------------------------------------------------------------------------------------------
System Information
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3546 Mb
Graphics Card: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 1549 Mb
Hard Drives: C: Total - 105143 MB, Free - 13828 MB; D: Total - 14121 MB, Free - 13608 MB; F: Total - 99 MB, Free - 71 MB; G: Total - 185875 MB, Free - 116814 MB;
Motherboard: Dell Inc., 0K138P
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

A:Window 7-Blue Screen - Unexpected Shutdown

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RELEVANCY SCORE 82.4

I have a brand new Desktop PC - running Windows 7 - 8gb ram - iTB HD and I have to say it is running perfectly well. However, when I shut it down yesterday I noticed that the PC restarted itself and stated ' windows had recovered from an unexpected shut down' blue screen, and it gave me details of a mini dump file for the error. The mini dump file is empty so nothing reported there. In the event log it states the issue was 'kernel' as follows: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
My husband suggested I shut down too soon before allowing ie to close properly. Any suggestions welcome, my concern is, should I be worried, has this done any damage?, it has not done it since and I have no other error messages. Is it possible some programme was still running and caused the PC to reboot? All answers appreciated. Thank you for your time.

A:Windows recovered from an unexpected shutdown - Blue Screen -

The http://www.sevenforums.com/crashes-d...tructions.html can still provide us with the BugCheck code to determine if the problem is serious.

One thing I would suggest is:Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

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RELEVANCY SCORE 82.4

Hi, I have been looking around for a solution to this. So far no luck so i thought maybe you guys could help.

As of a few weeks ago whenever i seem to leave my computer for a few hours and come back i find that it has restarted. When i log in I receive an error saying that windows has recovered from an unexpected shutdown. and under more information it says blue screen.

Hopefully this is the information you need I tried to follow instructions for posting.

A:Windows has recovered from an unexpected shutdown blue screen

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controlle... Read more

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RELEVANCY SCORE 82.4

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!

A:Win7 Unexpected Shutdown while on skype Blue Screen

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
Code:
Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
http://www.avast.com/uninstall-utility
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Microsoft Security Essentials - Free Antivirus for WindowsMalwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computerGood and Free system security combination.


   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling


If its wireless, match your device from here:ATHEROS Wireless drivers for Windows
If its not a wireless, match your device from here:ATHEROS Network drivers for Windows
Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)

Code:
Driver c:\window... Read more

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RELEVANCY SCORE 82.4

Please can someone please identify the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 86B568FC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
E:\Windows\Minidump\071912-31668-01.dmp
E:\Users\Daniel Williams\AppData\Local\Temp\WER-101213-0.sysdata.xml

Thanks,
Dan

A:Windows recovered from an unexpected shutdown (Blue-screen)

Hello Dan, and welcome to Seven Forums.

Please read the instructions at the link below, and post back with the needed information for us to better help.

Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 80.8

My computer shutdown today unexpectedly..I have no idea what the problem could be.. either a motherboard.. or cpu problem?

I checked my pc health status on my motherboard during a restart and everything looked fine..+12V was at 12.12V, cpu temp was at 31 degrees celcius, board at 31 degrees celcius..

I've attached the dump file associated with it to see if anyone else can figure this out..Mini122208-01.dmp

A:Windows Has Recovered From Unexpected Shutdown - Blue Screen of Death - BSOD

`

Please go to ---> BSOD Posting Instructions

... Read more

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RELEVANCY SCORE 80.8

My rig
E6500
Asus P5G41-M LE/CSM
G-skill F2-640Cl 5D-4GBPQ PC2-6400 4gb
Seagate Barracuda 7200.12 500gb SATA2

Unexpected shutdown
Reason: blue screen
attached health report and

A:Win7 pro32 BSOD? Unexpected shutdown reason: blue screen

Hi,


Code:

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

Followup: MachineOwner
---------

This one is a bit strange, because apparently Agile VPN ships as part of Win7. Windows components do not usually cause BSODs, so there is something else at play here.

Were you using Agile VPN at all at the time of the crashes?

Regards,
Reventon

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RELEVANCY SCORE 74

Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file
I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111312-17628-01.dmp
C:\Users\Ruzan\AppData\Local\Temp\WER-30435-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
what am I supposed to do? I wish I can avoid formatting.

thanks for your help

A:unexpected blue screen error only when I shut down my pc

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:CrystalDiskInfo - Software - Crystal Dew World
Screenshots and Files - Upload and Post in Seven Forums
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Hard Drive Diagnostic Procedure

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RELEVANCY SCORE 69.2

I'm running Window7 Pro 32 bit and this problem just started a few days ago, Unexpected Shutdown, black screen, re-boot. Happenes about once a day.
I hope there is an easy fix without buying some 3rd party software, Thanks for any help...............Indian

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 9048D500
BCP2: 00000002
BCP3: 00000008
BCP4: 9048D500
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\122410-17875-01.dmp
C:\Users\CAE\AppData\Local\Temp\WER-70078-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Unexpected Shutdown, BSOD, but it's Black not Blue

Hi, Indian; and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 68

Hello , I have windows 7 and my desktop is getting shutdown . Attached is the error file and detials....

Can anyone please assist for best solution.

Thanks

OS - Windows 7
? x86 (32-bit)
? What was the original installed OS on the system? Yes
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer) Retail version

? Approximate age of system (hardware) 3 years
? Approximate age of OS installation (if you know) 3 years
? Have you re-installed the OS? ya


? CPU AMD
? Video Card
? MotherBoard (if NOT a laptop) Asus
? Power Supply - brand & wattage (if NOT a laptop) -12V

? System Manufacturer -
? Exact model number (if laptop, check label on bottom)

Desktop

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RELEVANCY SCORE 68

I'm having a weird issue where I get a blue screen error on shutdown. It hasn't occurred while running windows applications. It started happening a few days ago. I believe that day I was setting up drivers for Lib-usb to run a ps3 controller as a joystick. It required me to install microsoft visual C++ 2008 Express edition and of course, the driver itself.

The last couple of days have been pretty busy, I've been doing a lot of work on PC. I believe I also updated my Nvidia drivers to incorporate photoshop CS4's new OpenGL support. That should be about all that I have installed, though.

Here's my system specs, and blue screen report.

Gateway FX 6802 with:
Windows 7 home premium (64 bit)
Intel i7 920 clocked at 2.67ghz(stock speed)
12Gb memory
1Tb Hdd
_________________________________
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880050932FD
BCP3: FFFFF880057AD878
BCP4: FFFFF880057AD0D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040610-19125-01.dmp
C:\Users\skwissgarr\AppData\Local\Temp\WER-31122-0.sysdata.xml
I appreciate any help with this error. I can download HJT and post a report if needed.

Edit: I have uninstalled Libusb and rolled back my nvidia drivers btw. This didn't help.
 

A:Blue screen error on shutdown

That change is a good possibility for the fault -- as I have seen that particular issue before with that type of ps3 USB controller driver. A system restore would be the easiest fix to test. These can be undone if not helpful.

But some memory dumps might confirm this.

I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.
If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump
 

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RELEVANCY SCORE 68

hey guys,i got this blue screen error in my windows xp..(panda av blocked many malicious programs unknown threats like logonui.exe,system32\cpl32ver.exe,spoolsv.exe etc)""stop:0x0000008e(0xc0000005,0xf8314640,0xa8a9d6a4,0x00000000)
fastfat.sys-address f8314610 base at f8314000,datestamp 41107eb7""" at shutdown of my laptop & also when i hibernate, after some time system automatically starts,i dont know what is going on..
can anyone urgently help
 

A:Blue screen error at shutdown

Cpl32ver.exe is Trojan/Backdoor.

Remove this file from your Windows folder

Then go to, and complete, the New Preliminary Removal Instructions
 

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RELEVANCY SCORE 68

hey guys,i got this blue screen error in my windows xp..(panda av blocked many malicious programs unknown threats like logonui.exe,system32\cpl32ver.exe,spoolsv.exe etc)""stop:0x0000008e(0xc0000005,0xf8314640,0xa8a9d6a4,0x00000000)fastfat.sys-address f8314610 base at f831400,datestamp 41107eb7 """ at shutdown of my laptop & also when i hibernate, after some time system automatically starts,i dont know what is going on..can anyone urgently help

A:blue screen error on shutdown

If u run a new software it maybe that the driver is not compatible with your Windows XP version or u have a virus which is behind this.
Go to the safe mode (start your computer and press F8..Choose Safe Mode).
Log in as administrator (of course lollll) and then uninstall the program u installed or run a scan of your computer and delete malicious trojans or viruses.
If this does not work try to restore your system to a previous date by using the restore system function.
Good luck

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RELEVANCY SCORE 67.2

I've had this issue for some time, When going through shutdown, laptop stalls at "shutting down". If I let it run for 3-4hrs or overnight, message popsup windows recovered from an unexpected shutdown, under details shows blue screen error, then it runs normally. This happens whether I shut down or from an update which requires restart, only rarely, very rarely does it shutdown without issue. I want to know what is causing issue and if it's something I should be concerned about. In addition, I'm denied access to some my own files and programs when I attempt to open through the front end (I'm owner and administrator), message popsup "the requested operation requires elevation" What the @%&*,I've gone through permissions to the point of nausium, nothing works. I have to go through the backend through program files to access file or program.I've been involved in computing since the XT was the hottest thing, backthen you could fix most anything through DOS, nowadays so many things are embedded or proprietary your at the mercy of tech supp. I'm usually too busy to sit down with tech supp and iron things out, then they recommend things I've done countless times. The windows virtual agent is useless for uncommon problems.Anyone have any ideas for resolution?

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RELEVANCY SCORE 67.2

I am having major problems with my computer shutting down. I get a blue screen with many different messages. The lastest is 'WDM Driver Error 224, [asapiwzk.sys+4000 a7 F87E3000] I have also had 'memory management' and many others. Anyone understand this? I have uploaded this stuff to microsoft but no replies or help.

A:blue screen error messages at shutdown

Hi,

Go to start, control panel, system, hardware, device manager, and look for any area that has a red or yellow driver error flag....update that driver. Especially look in the Audio area for 'WDM Driver Error 224 because that one can be a sound driver issue (as well as other area, I might add).

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RELEVANCY SCORE 67.2

I've had this issue for some time, When going through shutdown, laptop stalls at "shutting down". If I let it run for 3-4hrs or overnight, message popsup windows recovered from an unexpected shutdown, under details shows blue screen error, then it runs normally. This happens whether I shut down or from an update which requires restart, only rarely, very rarely does it shutdown without issue. I want to know what is causing issue and if it's something I should be concerned about. In addition, I'm denied access to some my own files and programs when I attempt to open through the front end (I'm owner and administrator), message popsup "the requested operation requires elevation" What the @%&*,I've gone through permissions to the point of nausium, nothing works. I have to go through the backend through program files to access file or program.I've been involved in computing since the XT was the hottest thing, backthen you could fix most anything through DOS, nowadays so many things are embedded or proprietary your at the mercy of tech supp. I'm usually too busy to sit down with tech supp and iron things out, then they recommend things I've done countless times. The windows virtual agent is useless for uncommon problems.Anyone have any ideas for resolution?

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RELEVANCY SCORE 67.2

Every now and then about 1 time a day while im acutally doing something it will shutdown to blue screen with an ntfs.sys error saying it shutdown to save any damage to my computer.


I have no idea why it does this it just seems random but it never does it while my computer is left on idle or just doing something without me there. What causes these errors?

A:Blue screen error - ntfs.sys shutdown

Hi Douglasfermie...

the errors could be caused by a few things but as ntfs.sys is involved, I think now would be a good time to backup any important data to another hard drive and/or DVD/CD as it could be a sign of a failing hard drive. You could try downloading the hard drive manafacturer's diagnostic tools to perform some indepth scans on the drive to see if it is able to detect any problems.

Does your computer ever emit any clicking/clunking sounds?

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RELEVANCY SCORE 66.4

Can anyone help me????? I'm not very computer literate. When I try to shutdown my comp it just reboots and gives me an error message. I tried disabling the Nvida driver but it still doesnt work. I also tried to restore my comp to an earlier date but that has failed. If anyone knows a solution to this problem please reply. Thanx
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000001
BCP4: 81E90D9B
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini122109-03.dmp
C:\Users\My Computer\AppData\Local\Temp\WER-214704-0.sysdata.xml
C:\Users\My Computer\AppData\Local\Temp\WERCB78.tmp.version.txt

A:Blue screen error, comp doesnt want to shutdown

Have a look at some of the old errors on your computer to see if this sheds any light;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the event viewer.
You now have loads of options to try and pin down what is happening.
Expand the error tab.
Look for things in the last 24 hours.

What software are you running in the background?

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RELEVANCY SCORE 66.4

Good day.

Ive been having some problems, lately. It started when i installed some updates via microsoft update. I cant recall what i installed. but since that update everytime i try shutdown or put the computer on standby it goes to the blue screen of death and it dhows this message "power state driver failure" or something like that. Anyway ive been searching google for this problem and foun out that this problems cause is written in a minidump file created by windows itself. Ive attached a minidump file and i hope some one will be able to see what the problem is here. BTW, im using a laptop, and a laptop which cant be put on standby isnt a laptop at all, so i really hope you can help me. Ive uploaded the minidump on a rar file, so remember it requires winzip or winrar to extract it and see the minidump file. My laptops name is a Compaq Presario CQ60 210-EO, and im running vista home premium, i have 3gb of ram, and a geforce 8200m.

regards from saiuan.

A:Blue screen of death error when trying to shutdown or put on standby.

so nobody can help me?

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RELEVANCY SCORE 66.4

I will be working on something and this blue screen of death will pop up and then totally close windows and restart. I haven't had time to catch what exactly it says but i can give you any details from the Program Reports and Solutions tool. I have also relized that i now cannot open Outlook 2007 Adobe Photoshop. I have uninstalled/reinstalled and doesn't work. Ran Office Diagnostic Tool, no help. Tried to repair from Add/Remove Programs, says there was an error and cannot complete. There is something wrong with my Outlook.pst file and im not for sure what. I ran Scanpst.exe for Office 2007 on that file and still no help. I keeps saying that its not a Personal Files Folder. With the Photoshop, when I try to open it immidiatly says "Photoshop has stopped working" and doesn't open at all. Thanks in advance.

;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-06-22 08:22:36
PROTECTIONS: 1
MALWARE: 12
SUSPECTS: 12
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;============================================================================================================================... Read more

A:Blue Screen that shows error and causes auto shutdown

Hi,

Welcome to Tech Support Forum.

uTorrent and Limewire are installed on your computer. While both are clean P2P programs, there's no guarantee that the files downloaded are. Please refrain from using them while cleaning your computer to prevent getting more infections.

A list of clean and infected P2P programs can be found at Malware Removal and Spyware Info.

The risks of using a P2P program are stated in this Sourceforge website and Information Week article.
_____________________

Please download Combofix from one of these links and save it to your desktop:

Bleeping Computer
Forospyware
Geeks to Go

Right click on ComboFix.exe and select Rename.

Copy and paste in Combo-Fix.exe and press Enter.

Right click on Combo-Fix.exe and select Run As Administrator. You will receive an UAC prompt; please allow it.

Follow the prompts. When done, a log will be produced. Please post that log and a new HijackThis log in your next reply.

Do not mouse click on Combofix while it is running. That may cause it to stall.

In your next reply, please post:
Combofix log (C:\Combofix.txt)
A new HijackThis log

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RELEVANCY SCORE 66

About a week ago I noticed my computer became uncharacteristically slow, so I ran a full computer virus scan to check for infections and nothing turned up.

Yesterday I found the culprit of the slow down, it was a process called "system interrupts" it was using 25% of my processor all the time. I came back to my computer an hour or so later to a blue screen that said windows has shutdown to prevent damage.

I restarted my computer in safe mode without networking, and system interrupts is not using more than .1% processor power, so something that gets turned off in safe mode must be the culprit.

After a couple of internet searches it seems that the problem is likely some that one of my hardware drivers is corrupted and needs to be reinstalled.

What I would like to know is how I should check which hardware driver is the culprit?

Also, which drivers should would be a waste of my time to check? i.e. I would assume that the driver for my hard drive is not the culprit as it is still used in safe mode.

By the way this is a Windows 7 Home Premium 64bit OS

A:Windows has shutdown to prevent damage blue screen error

Hello ktm, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

Read other 7 answers
RELEVANCY SCORE 66

Thanks very much in advance for your help!

Here is our problem: when trying to start Windows XP Home Edition, the following error message appears on a dreaded blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this screen, restart your computer. If this screen appears again, follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart your computer. Technical information: ***STOP: 0x0000007B (0xF91CF528, 0xC0000034, 0x00000000)

1. I restarted the computer. The Windows screen did not appear. The blue screen/error message appeared.
2. I attempted to restart in Safe Mode. The Windows screen did not appear. The blue screen/error message appeared.
3. I attempted to disable automatic reboot on system failure. The Windows screen appeared briefly, then the blue screen/error message appeared.
4. I cannot check for viruses, as I cannot get past the blue screen/error message.
5. We have not installed any new hard drives or hard drive controllers.
6. I do not know how to check the hard drive to make sure it is properly configured.
7. I do not know how to run CHKDSK/F to check for hard drive corruption.
8. I attempted to start in Safe Mode with Command Prompt. The blue screen/error m... Read more

A:Blue Screen Error Message On Startup - Auto Shutdown

<<I do not know how to check the hard drive to make sure it is properly configured.>>If it's properly connected, reflected correctly in the BIOS, and partitioned/formatted...it's properly configured, IMO. Whether it has problems is a different story.System manufacturer and model (e.g., eMachines T1357)?Do you have recovery/restore CDs? Do you have a MS Genuine XP install CD?Louis

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RELEVANCY SCORE 66

Hey guys! A couple of things i would like to rectify

Firstly, within the last week my computer has began to produce random blue screens! i do recall experiencing this problems before however this was about 5 months ago and had not happened again until last week. I recently noted one of the blue screen messages which had a section that read

Technical information:

***STOP: 0x0000000C5 (0x00000004, 0x00000002, 0x00000001, 0x80550AE4)

I have also read in certain places that these sort of problems can be driver related however i haven't installed any major software lately.

Secondly, all windows updates that have been available to all elements of Microsoft Office Professional 2003 have been failing on my system for about 7 months. This include updates to the suite itself, Word, Outlook etc. All other updates to the operating system, IE7, WM11 have all been successful.

System Information is as follows:

HP Pavilion t760a
Pentium 4 3.20Ghz
512MB RAM
160GB HD
XP Home Edition SP2
Office Professional 2003

If any more info is required please just provide clear instructions on how to attain it and i will post ASAP!

thnx 4 ur help!

A:Blue Screen Error Messages/Erratic System Shutdown

btw if any more stop errors occur i will document the 'Technical information' and post here.

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RELEVANCY SCORE 65.2

Hi,

I have a problem similar to this thread where i am getting unexpected shutdown error.

http://www.techsupportforum.com/micr...-shutdown.html


Product
Windows

Problem
Shut down unexpectedly

Date
12/9/2008 9:27 PM

Status
Report Sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini120908-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 9D7730B4
BCP3: 8A7CCC68
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 4a97f2d9-992f-4d1a-99d5-dea95e48b0da



I've done what the original op did.. so I hope I can get a good answer...

Thanks.

A:unexpected shutdown error

bump..

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RELEVANCY SCORE 64.4

I was thinking at first that the shutdown may have been due to overheating as my build is ITX and pretty cramped.  Another forum mod suggested I post here to find out whether or not my system is infected, to rule that out, seeing as how I have been running without any AV software.  I was under the impression that if I browsed carefully, I would avoid problems.  I will be getting software after we determine if there is anything wrong; I wanted to keep the PC as close to the state it was in from the time it shut off so i have not installed any or scanned anything as of now.  Please see link to other post for full story.
 
http://www.bleepingcomputer.com/forums/t/536642/can-someone-help-me-with-an-unexpected-shutdown-error-6008/

A:Can someone help me with an unexpected shutdown (error 6008)

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

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RELEVANCY SCORE 64.4

Hi

For a few weeks now I have been getting recurring BSODs. I ran a memory and disk check and the BSODs stopped for a few days. Then today I got another BSOD.

I'm also a bit confused as to how to read a minidump file. I used the program WhoCrashed and it came up with this:

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

pwipf6.sys (pwipf6, Privacyware/PWI, Inc.)

Not too sure how to update this particular driver.
Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3548 Mb
Graphics Card: Intel(R) HD Graphics, 1550 Mb
Hard Drives: C: Total - 953766 MB, Free - 823059 MB;
Motherboard: ASUSTeK Computer INC., P7H55-M
Antivirus: avast! Antivirus, Updated and Enabled
 

A:BSOD unexpected shutdown error

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RELEVANCY SCORE 64.4

I can't seem to figure this one out and I've searched high and low for a solution.
 
I just built a brand new computer Windows 7 pro x 64bit   8 gb ram intel Core 7 i7-3930k CPU
I'm running two sata hard drives 1TB each and a basic DVD RW drive.
 
Nothing to fancy for the video card AMD Radeo HD 6450
 
I've updated all the drivers, ran windows updates, done the usual with flash, java,directx but I keep encountering an error when my computer is sitting idle I come back to your computer has shutdown to an unexpected error bc code d1 and I loose my internet connection with my USB Wireless Linksys AE1200 Dual N network adapter. I'm not sure why this is happening I have to remove the device and plug it back in each time to get it to reconnect to the internet because its completely gone from the computer when this takes place like the computer isn't detecting it. I've plugged into a different usb plug thinking its something with the Gigabyte MB but its doing it no matter where its plugged in. So i just recently downloaded the updated drivers directly from linksys and came back a few hours later just to have the same thing. Please provide some suggestions thanks for all your input.

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RELEVANCY SCORE 64.4

I had two happen in quick session, on a different PC but obviously cannot make sense of the report generated by windows.  Is it even possible to make sense of them?  Any help would be appreciated.

A:Can someone help me with an unexpected shutdown (error 6008)

I attached the log, but as I look at this post I don't see anywhere where it might be downloaded from...just to be safe I am going to paste the info too...
 
Log Name:      System
Source:        EventLog
Date:          6/4/2014 12:47:12 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BassHead
Description:
The previous system shutdown at 12:46:42 PM on ‎6/‎4/‎2014 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-04T17:47:12.000000000Z" />
    <EventRecordID>12619</EventRecordID>
    <Channel>System</Channel>
    <Computer>BassHead</Computer>
    <Security />
  </System>
  <EventData>
    <Data>12:46:42 PM</Data>
    <Data>‎6/‎4/‎2014</Data>
    <Data>
    <... Read more

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RELEVANCY SCORE 63.6

Dear Sir/Madam,
I have, like a lot of people, a BSOD problem .EVERYTIME I RESTART my PC I get a "Windows Has Recovered From An Unexpected Shutdown" message ( It does not happen when I LOG OFF the PC, though). I tried everything to stop this error to no avail.
These are my system details:
OS: Windows 7 Ultimate
x86 32 bit
Windows Vista Basic was installed previously.
Windows7 Ultimate is a Full Retail Version
Newly installed (2 weeks ago)
I have not re-installed it 'cause I have lots of programs installed......
CPU (low)
Graphic Card Nvidia Ge Force 9600 GST
Motherboard: Gigabyte EP31-DS3L

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RELEVANCY SCORE 63.6

I've seen issues about this throughout Google and on these forums, but I would much rather have someone help me step to step to figure out what the problem is with these random freezes(causing my computer to shutdown-freeze). 
 
The freezes/random shutdowns only usually occur when I am away from my computer and it enters screensaver/sleep mode etc. My power light stays on, but computer is frozen (causing me to hard reboot it holding the power switch). I also notice when my computer is frozen, my hardware light (orange) is completely off.
 
Sometimes my hardware light isn't a steady orange, sometimes it will come on and sometimes it will be off. 
 
I believe it's a dust build up issue in my fan/heat sink as I noticed here: http://www.laptoprepair101.com/laptop-runs-hot-turns-off-freezes/
 
Should
 
This is the error that caused it, but unsure how to fix it as it doesn't have a specific reason for what happened. 
 
EventLog
 
Event ID: 6008
 
Level: Error
 
The previous system shutodwn at 8:30:17 AM on 7.23.2015 was unexpected. 
 
I recently had this issue and caused myself to do a clean/wipe out my entire computer and reinstall Windows 7 again to see if that would help at all, but it still seems to come back.
 
All my drivers are up to date.
 
I have a Sony Vaio Windows 7 Home Premium Laptop
 
Graphics card VPCF236FM
 
i7 processor 
 
Lots of RAM/space etc.

A:The previous system shutdown at was unexpected error

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 63.6

Dear Sir/Madam,
I have, like a lot of people, a BSOD problem .EVERYTIME I RESTART my PC I get a "Windows Has Recovered From An Unexpected Shutdown" message ( It does not happen when I LOG OFF the PC, though). I tried everything to stop this error to no avail.
These are my system details:
OS: Windows 7 Ultimate
x86 32 bit
Windows Vista Basic was installed previously.
Windows7 Ultimate is a Full Retail Version
Newly installed (2 weeks ago)
I have not re-installed it 'cause I have lots of programs installed......
CPU (low)
Graphic Card Nvidia Ge Force 9600 GST
Motherboard: Gigabyte EP31-DS3L

A:Windows Has Recovered from an Unexpected Shutdown Error

Are you able to get into Windows at all? (safe mode, normal mode, etc.)

If, not then try to run "sfc /scannow" from the installation disk

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RELEVANCY SCORE 63.2

This is my logfile. I have Windows XP. I would appreciate any suggestions as to how to fix the "System 32" error messages I get when I start my computer; I also often get the "blue screen" when shutting down my computer and I cannot uninstall HAURI ViRobot Desktop 5.5 due to a "system registry error". I have since installed Kaspersky Anti-Virus 6.0. I have previously installed and uninstalled Norton Anti-Virus, Trend-Micro, Windows One Care, and McAfee in the past, but I can't seem to get rid of all the leftover files even after uninstalling the programs. Any help would be greatly appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:39:18 AM, on 8/5/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Program Files\Hauri\ViRobot... Read more

A:Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Hi Squeak81,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

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RELEVANCY SCORE 63.2

Windows has recovered from an unexpected shutdown. A problem has caused windows to stop working correctly. Windows will notify you if a solution is available.

This happens multiple times a day... generally in the background.
What do you recommend? All my drivers seem to be OK in the Device Mgr.
Win 7 x64 Enterprise SP1 on a Dell Studio XPS...

Thanks, also included are the support dump files.
Thanks for your help, Mark

A:Error Msg:Windows has recovered from an unexpected shutdown. A proble

Problem Devices:
Code:
SBRE ROOT\LEGACY_SBRE\0000 This device is not present, is not working properly, or does not have all its drivers installed.
See SBRE, is reporting &#34;tv_ConfigMgrErr24&#34;. - Microsoft Answers for the problem device mentioned above.
I see Microsoft Security Essential and AVG running at the same time. Please remove one or the other. Having two security programs that accomplish the same task can cause system files to be accessed at the same time and result in crashes.
Your crash report points to the Broadcom 802.11g Network Adapter - Dell Wireless WLAN Mini-Card as the culprit. The driver for the device is somewhat out of date. Does your Dell support site offer a newer driver for the Studio XPS 1647? Perhaps: Drivers and Downloads | Dell [United States] Download the driver before doing the next steps.
Now that you have downloaded the latest Dell Wireless WLAN Mini-Card package, here are the steps to install it so it sticks and actually updates the drivers for the device.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Network adapters
Right click the Dell Wireless WLAN Mini-Card network device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device and hit OK
Do not restart your computer
Install the downloaded driver for the Dell Wireless WLAN Mini-Card network device.

Alternativ... Read more

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RELEVANCY SCORE 62.8

So I was just watching some videos on new scientist about some crazy s*** [link] when the computer goes to a blue screen. Now I do have BOINC running in the background but that hasn't ever given me hastle but you never know.

Technical Information:
*** STOP: x0x000000E (0xFFFFFFFFC0000047, 0XFFFFF800034CE1E4, 0x0000000000000000, 0x0000000000000000)

I know you want the logs, I'm just trying to find them all atm, and the wine doesn't help with that ^_^

Cheers,
Anthony.

A:Blue screen, quite unexpected really

Here is the minidump:

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RELEVANCY SCORE 62

Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks

A:several blue screen unexpected shutdowns

Originally Posted by hotlips


Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks



Hi there,

Those that can help will need the information that is outlined here,

Blue Screen of Death (BSOD) Posting Instructions

If you can post that info in your next post they will be able to read it and offer you some help.

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RELEVANCY SCORE 62

Blue e screen
os version 6.1.7600.2.0.0.768.3
Locale ID 1033
BCCODE: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800164D5D6
OS VERSION: 6_1_7600
SERVICE PACK: 0_0
PRODUCT: 768_1
 

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RELEVANCY SCORE 62

Hello everyone, first off, thank you for your time and patience.

Now, to summarize: When I run my computer on battery, it randomly decides to "freeze" and show a completely blue or gray screen.

No error messages, no warnings, no interval, no specific programs, it simply happens.

It happened last night as I worked on an assignment for college and, luckily, I was able to "bypass" the problem by putting my computer on standby (I just have to physically hit the Power button to put it on standby) and so I turn it back on, from standby, and everything seems to work perfectly. Unfortunately the problem happened again, actually, it's happened twice tonight. So everything is not perfect as I had hoped it would be.

ANyone have any thoughts on this? -- It's a really weird problem.

Ps: This blue screen IS NOT the windows error blue screen which is common to Windows crashing. It is a different shade of blue and it shows NO error messages whatsoever. No memory dump, no fatal error, nothing. It's as if I had "painted" over my desktop blue or gray.

Thank you for your time and paitence. ANy help and/or suggestions are greatly appreciated.
 

A:Unexpected gray and blue screen-

Does this happen while you are actively using your computer or when it is idle for 5+ minutes?

What computer do you have? manufacturer and model

have you tried disabling any powersaving features? (ie if you have an itel based PC, sometime they have a laptop mode, presentation mode, AC mode, etc.)
 

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