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Windows Update Error Code 9C57

Q: Windows Update Error Code 9C57

Hello all my computer recently got messed up last week and i was just able to get it fixed the other night, however though i was able to install all my updates, except for IE10 and i started getting error code 9C57 Windows Encounters an Unknown error, it won't let me attach the CBS log i keep getting an internal server error

RELEVANCY SCORE 200
Preferred Solution: Windows Update Error Code 9C57

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Update Error Code 9C57

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data If you get a Server error, delete the older CBSPersist files and try again.

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RELEVANCY SCORE 102.8

Attachment 290231
i having problem with this windows update

here is zip for CBSAttachment 290230


thanks!!!

A:windows update error (code 9c48 and code 9c57)

You haven't run the CheckSUR tool.

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 101.6

May I please ask for assistance with a machine with failed Windows Updates?

Steps I have taken:

* I downloaded and ran Microsoft's System Update Readiness Tool (KB947821).

* I ran sfc /scannow. There were no integrity violations found.

* I checked for Windows Updates and found the following "Important" updates:Internet Explorer 11
KB2871997
KB3000483
KB3004375
KB3031432
KB3033929
KB3045999
KB3046269
* I ran the updates. It reports that 7 succeeded and 1 failed. The error found is: Code 9C57 Windows Update encountered an unknown error.Internet Explorer 11 is the update that "failed", but the seven other updates are offered again the next time I check for updates.

What can I do to get Windows Updates working again? Thank you kindly for any assistance.

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RELEVANCY SCORE 100.4
A:Intalling IE 10 or IE 11 via windows update gives code 9C57 error

Hi and welcome to SevenForums,
Take a couple of screen shots of the Review Important updates and Optional updates windows so we can see which updates are attempting to install,
One tip is to change your windows update setting to Exclude the optional/ Recommended updates from downloading the same way as Important ones,
http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html

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RELEVANCY SCORE 100.4

Computer model: Panasonic Toughbook CF-31
OS: Windows 7 SP1
Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
RAM: 4 GB (3.89 GB usable)
System type: 64-bit

CBS Log
CBS.zip - Google Drive

I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
Ran fine, no problem.

Ran sfc /scannow
"Verification 100%"
"Windows Resource Protection could not perform the requested operation."

Also ran
Malwarebytes
JRT.exe
Adwcleaner
Hitmanpro_x64

I still get the "Windows Update Error, Error Code 80070643, Code 9C57"

A:Windows Update Error, Error Code 80070643, Code 9C57

Hi Qpuser,
lookin at your logs
couple of questions
Are you dual booting or have the OS on your D drive/partition.
can you also run, in following order

http://www.sysnative.com/niemiro/apps/SFCFix.exe
http://go.microsoft.com/fwlink/?LinkID=52012
and sfc /scannow

copy/paste the results please.

Roy

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RELEVANCY SCORE 96

I brought my computer as a windows 7 computer and i upgraded all the way up to windows 8.1 before i got a virus. I had to order some dvds which worked but the updating process stopped at 99%. I let the updating process update for about 10 hours and it was still stuck.

So i took the dvd out and it got me to the startup services screen where it got stuck. So i changed a registry line and it worked! I got all my files back but now i can't upgrade from windows 7 to windows 10. Can i get some help?

A:Can't update windows 7 to windows 10. Error codes 9c57 code 9c59.

Hi and welcome to SevenForums,
You can try this method and simply clean install 10
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

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RELEVANCY SCORE 92.4

Hi all,

I have been trying to update IE 11 with 0 success. The error code I'm getting is 9c57. I am also getting the same updates to install from Windows Updates immediately after I download them. I will list them below. When I went into the "turn on and off Windows features", it was showing IE9, but the current version I'm running is 8.0.7601.17514. Windows Update has IE 9 as an optional update, and IE 11 as an important update. Neither one is working. Also attached is the CBS.zip file. Any assistance would be great. Thanks!

Windows Updates that keep showing up to install:

KB 2871997
KB 3004375
KB 3031432
KB 3033929
KB 3045999
KB 3046269
KB 2882822
KB 2952664
KB 3068708

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RELEVANCY SCORE 91.6

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

In the interest of saving time,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

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RELEVANCY SCORE 87.6

Hi,

I am trying to update my Dell T1650 with some Windows Updates using Windows Update. 2 updates keep failing: KB971033 and IE 10 for Windows 7 x64 base system. I have tried Microsoft Fix It and other potential problem solving scenarios and when my PC reboots the fixes try to install but fail and the reverts back to its previous state. I have run sfc/scannow and no errors popup. I have also run SURT and even though the PC reboots I still run into the same failures. When the updates fail I get Code 80070BC9 and Code 9C57. I have attached the output from the CheckSur log but it shows there are corruptions in two KB packages: KB2522422 and KB2778344. This is a new PC and I am hoping these issues will resolve the issues I have installing iTunes 11 on it. Thank you for your help!

A:Windows Update Failures: Code 80070BC9 and 9C57

Hello nfullington and welcome to the forums

Your CheckSUR log is showing a few corrupt files which we will need to fix:


Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-11 15:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2522422_SP1~31b... Read more

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RELEVANCY SCORE 86

Afternoon all,


I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2.


I have looked through some of the MS pages to determine the problem but i am still at a loss. I have followed the Windows Update Posting Instructions and attached the results below.


I am new to this so please be gentle ...


Thanks in advance for any assistance you can render.


Graham

A:IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47

Quick Update,

As it was a clean install of Windows I decided to format and have another go. This time everything worked fine with no failed updates.

The only thing I did differently was that I removed 3x2gb of ram that I recently installed. I had 6x2gb the first time round.

Don't know if this has anything to do with the errors I got but thought I would throw it out there anyways.

Thanks

Graham

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RELEVANCY SCORE 81.2

Hi all,
 
I have been having issues with upgrading IE for quite some time now.  I currently have IE 8 installed.  Whenever I try to update to IE 9 or IE 11, I get error code 9c57.  I didn't care too much up until now, since I wanted to get Windows 10 and I cannot do it unless I upgrade IE.  I have tried downloading as standalones, used the FixIt tool, ran anti-malware checks.  Nothing is working.  I really do not want to do a clean install, I'm not sure I can even do one, I do not have a repair disk of any kind.  I'm listing the computer specs below.  Also, I have noticed that when I download some of the KB updates, they are still appearing in the updates list, as if they were never downloaded.  Any help would be greatly appreciated.  I will post and link whatever I need to.  Thanks.
 
HP e9200z
AMD Phenom ™ II x4 810 Processor 2.60 GHz
6.00 GB RAM
64-bit Operating System
 
I do have a valid Windows activation

A:Windows Update error 9c57

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 79.6

Hi

I have Windows 7, 64 bit Lenovo ideapad that is not allowing system updates. This has been going on for awhile. I do some research on the problem and attempt to fix it myself. When I am unsuccessful I become frustrated so then I don't try again for several months. Meanwhile, my computer performance is getting worse and worse.

What I've tried so far:
Windows updater troubleshooter:Service registration missing or corrupt-FIXED
Problems installing recent updates-FIXED

Starting computer in clean boot to try to install updates.
Temporarily disabling antivirus software (AVG Antivirus Free Edition) and trying to run the updates.
I've downloaded and tried to run the SURT (not 100% sure if it actually DID run).
SFC scan did not find any integrity violations.
I was unable to upload CBS zip file to this thread. I tried a few times. Connection was reset.

I have not yet tried to restore the registry because I'm not 100% confident on how to do it although I did backup my computer on an external hard drive.

Please let me know if you require any additional information.

Any insight, advice or help would be greatly appreciated! Thanks!

A:Windows update Error codes 800736B3 and 9C57

Please follow the WindowsUpdate Posting Instructions and post the requested data



If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)



Please also post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 79.6

When I attempted to install IE10 from Windows Update, the update failed with Error 9C57.

There was also a prior failure (also this morning) to install an optional update, Platform Update for Windows 7 x64 edition (KB2670838).

Finally, while this may be entirely unrelated, I noticed earlier this week that the "Turn Window Features On and Off" function under Programs and Features of the Control Panel is missing quite a few items that I know used to be there. For example, there's no longer a Telnet or FTP option. The list is only about 6 or 7 items long. I mention this in case it's useful for troubleshooting.

I'm attaching CBS.zip, screen caps of the two failed Windows updates, and a screen cap of the Windows Feature showing the very few items in it.

Attachment 260711







Thanks so much in advance for your help!

Rgds,
Jeff

A:Cannot install IE10 from Windows Update, Error 9C57

There are some very rare errors present in both CheckSUR and CBS logs - they'll take some researching.

back later (if Tom doesn't get in first! )A

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RELEVANCY SCORE 78.8

This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.

logfiles.zip

A:Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Code:
Summary:
Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

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RELEVANCY SCORE 78.8

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.

A:windows update to ie10 and/or ie11 problems, error 9c57

Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!

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RELEVANCY SCORE 76.4

Hi seven forum members,

i'm having a problem while installing ie11,
the error code is 9c57 when installing ie11 only.

but when i update via windows update i get the error:
9c59

My cbs log's are included, if someone can help me out it would be much appreciated.

Greetings,

I cant upload the attachment it's too big, so i uploaded it on my own site.

http://electraboiler.nl/CBS.rar

Hicham Tghanimt

A:error code 9c57 when installing IE11

Your SFC log is interesting - something had ripped out WIndwos Defender (or MSE?) by the roots, instead of just switching it off.

The remaining errors after SFC had fixed those, are caused by KB3022345, and can be ignored - although KB3068708 will update that one, and cause the same errors in a higher version number.
If you want to clear those errors, uninstall KB3022345, and hide both that, and KB3068708 so that they don't reinstall until MS gets around to fixing the errors.


The background CBS data gives some interesting errors, which I don't recall seeing before...

Code:
2015-05-16 19:57:10, Info CBS Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Warning: Failed to apply SQM sample policy for package: Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to open online package store: Packages\Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get key for store object type: 2 [HRES... Read more

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RELEVANCY SCORE 76.4

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

As requested,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

iglobal

A:Error code 9C57 when updating with IE11

Your CheckSUR persist log shows the following...





Quote:
Summary:
Seconds executed: 620
Found 18799 errors
Fixed 4 errors
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
CBS Watchlist Package Missing Total count: 14996
CBS Watchlist Component Missing Total count: 3799
Fixed: CBS Paired File. Total count: 4


I don't think there's any option here except a repair install - or a clean install if either you don't have the appropriate media, or the repair fails.

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RELEVANCY SCORE 76.4

Hi all,

I want to update IE10 because i need it for Games for live,



I get that error when updating it and when I download it via IE10 website it gives me an error saying that it need to update via windows update.




Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C7393-R6G2X-P8D42
Windows Product Key Hash: OOCxy3A6J6Co3DGNATk/g7Skszc=
Windows Product ID: 00371-OEM-9045055-26117
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52DBF96C-B01E-45CA-8D99-6170DFF0603A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002 ... Read more

A:IE10 not updating error code: 9C57

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 76.4

First post, thanks in advance for any help.

Problem:

IE 10 update fails to install.

What I've done so far:

Updated all drivers for everything under device manager
Windows fixit program to no avail
Ran selective startup thru msconfig and attempted install to no avail
Installed SURT
Ran sfc /scannow

CBS.zip file attached, I think that's everything from the post instructions.

Thanks again!

A:IE 10 install failure - Error code 9C57

Hello and welcome johnss I saw the previous post back in March where the OP had to do a clean install again.

But I guess that isn't an option for you so is it just an update for the IE10 or the IE10 itself?

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RELEVANCY SCORE 75.6

Hey Guys,

I tried updating IE 11 and got this Error: Code 9C47.
I then downloaded and ran SURT and it didn't give me any error other than installing an update.
I ran sfc /scannow and it found no integrity violations.
My cbs log ,sfc /scannow and Error are attached to this post.

Pls help me to install IE 11.

P.S i might have used few registry cleaners to clean registry.

TY in advance.

A:Error Code 9C57 during Internet Explorer 11 updation from IE 9

Registry Cleaners are DEATH.
The most likely fix is going to be a repair install, since you appear to have multiple problems...
CheckSUR shows...

Code:
CSI Catalog Expired Total count: 6
CBS Catalog Expired Total count: 8
SFC shows clear, but there are background errors in the CBS data, relating to the errors that CheckSUR found.

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RELEVANCY SCORE 66.8

Hi guys,

I ran into Windows Update Errors Codes 80073712 and 9C57 when I try to run Windows Update on Windows 7 Professional SP1.

I've attached with this post a screenshot of the Windows Update error as well as the CBS logs.

I ran the latest System Update Readiness Tool (Feb 2014) before trying Windows Update again but it still gave me errors.

I also ran a SFC Scan using Admin privileges and attached a screenshot of it (which produced no errors although it finished in less than 10 seconds).

Please let me know how I can fix it and if you guys need anymore info to aid in your diagnostics please let me know.

I appreciate all the help!

A:Windows 7 Update Errors Codes 80073712 and 9C57

You have registry corruption.

CheckSUR shows..

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
the background CBS log shows this..

Code:
2014-02-27 00:12:33, Error CSI 0000004c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #94731# from CCSDirectTransaction::OperateEnding at index 0 of 32 (0x0000000000000020) operations, disposition 0[gle=0xd015001a]
2014-02-27 00:12:33, Error CSI 0000004d (F) HRESULT_FROM_WIN32(14098) #93784# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2a26f70, mp = @0x2a27770, disp = 0)[gle=0x80073712]
2014-02-27 00:12:33, Info CBS Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-02-27 00:12:33, Error CBS Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
The SFC log is only 6 components long - it should be 6000++ !


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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RELEVANCY SCORE 66.8

Been trying to install a few updates on my mom's laptop and keep having the same problems.

The 8E5E0F6 seems to be for both the security update for IE 8 (KB2962872) and installing IE 9.

8E5E0147 is the platform update for Windows 7 (KB2670838) which is preventing IE 11 from installing, error 9C57.

Ugh. Not that either of us is fussed about IE, but I would like to get rid of all the updates instead of just hiding them. And the platform update would be nice!

And only one error in SFC and I don't think it relates to any of this?

2014-06-12 10:35:16, Info CSI 00000116 [SR] Cannot repair member file [l:24{12}]"M1033DSK.CSD" of Microsoft-Windows-MulanTTSVoiceENUDsk, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-12 10:35:21, Info CSI 00000118 [SR] Cannot repair member file [l:24{12}]"M1033DSK.CSD" of Microsoft-Windows-MulanTTSVoiceENUDsk, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-12 10:35:21, Info CSI 00000119 [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad... Read more

A:Windows Update Errors 8E5E05F6, 8E5E0147 and 9C57

I can see no signs that an SFC /SCANNOW has ever been run - please do so, and post the new CBS.log file

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RELEVANCY SCORE 66.8

Windows 7 Home Premium SP1, 64-bit
Ran System Update Readiness Tool and SFC /scannow (no problems found in SFC, but it ran so fast I wonder if it ran correctly). Also I ran SFC several times, rebooted, and ran it several more times.

Here are the updates I tried to run and the error codes:
KB2862330 (Code 80073712)
KB2984972 (Code 80073712)
KB2894844 (Code 80073712)
Internet Explorer 11 (Code 9C57)

I tried to upload the CBS.zip file, but got "500 - Internal Server Error." The zip file is 9.5MB, and the table says a max of 8MB is allowed. Is it possible to shrink it more?

Thanks for any help!

A:Windows Update - four failures (Codes 80073712 and 9C57)

Delete the oldest CBSPersist file, and try again - or upload the file to a fileshare service (preferably DropBox or OneDrive) and post a link

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RELEVANCY SCORE 66.4

Hi, I am trying to update windows and have multiple updates fail with different error codes. My CBS file is too large to upload so here is a link from my dropbox and I included a txt file with which update is getting which error code. https://www.dropbox.com/s/4kjofgbp5dtyf0s/CBS.zip
Thanks, any help is appreciated.

A:Muliple Windows update errors 9C57, 800B0100, 80073712

Your CheckSUR shows a number of problems...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22616_none_69637bfcab8b6996.manifest
winsxs\manifests\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22616_none_0d44e078f32df860.manifest
winsxs\manifests\amd64_microsoft-windows-kernel32_31bf3856ad364e35_6.1.7601.18409_none_f1f3a3606cde922b.manifest
winsxs\manifests\amd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.18409_none_c65b8628ede23b46.manifest
winsxs\manifests\wow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.22616_none_1f84ccfb00716e00.manifest
winsxs\manifests\wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.22616_none_9008aeac18b048ef.manifest
winsxs\manifests\wow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.22616_none_d12bfe623b6b6a1e.manifest
winsxs\manifests\wow64_microsoft-windows-kernel32_31bf3856ad364e35_6.1.7601.22616_none_fcc41b99ba67c103.manifest
winsxs\manifests\amd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.22616_none_c6d75410070aa823.manifest
winsxs\manifests\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7601.22616_none_d30d535731d53c0d.manifest
winsxs\manifests\amd64_microsoft-windows-kernel32_31bf3856ad364e35_6.1.7601.22616_none_f26f71478606ff08.manifest
winsxs\manifests\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.22616_none_153022a8cc10ac05.manifest
winsxs\manifests\amd64_microsoft-w... Read more

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RELEVANCY SCORE 65.2

Hi,
Windows updates are not getting installed in one of  the Windows 7 Enterprise Edtion 32 bit machine. Downloaded updates and tried to install also did not install. I have followed few methods and it did not help. please help to solve the issue. 
Uploaded the Windows Update log in the 
https://1drv.ms/f/s!Aj2wii50lHANhHXE907VrpSPvHyb

Method 1
Executed the below command as administrator 
net stop wuauserv
ren SoftwareDistribution  SoftwareDistribution.oldd
net start wuauserv
Wuauclt.exe /scannow
wuauclt.exe /resetauthorization
wuauclt.exe /updatenow
net start wuauserv
Method 2
Executed the below command as administrator 
sc config winmgmt start= disabled
net stop winmgmt /y
%systemdrive%
cd %windir%\system32\wbem
ren Repository Repository.old
sc config winmgmt start= auto
net start winmgmt







Regards, Boopathi

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RELEVANCY SCORE 63.6

Hi there,

I've got a lot of help from reading these forums in the past but this one has got me lost so I thought I'd post for help.

Basically as it says - Windows 7 home premium. Had to fix a booting problem (did via startup repair) and it now has corrupt files that seem to be causing problems with installing IE11 and two other updates. It says that the two updates install successfully (KB2871997 and KB2882822) but then I get prompted for them again at the next login. Internet Explorer 11 fails with code 9c57.

The problem seems to be corrupt missing files. I ran SFC /scannow and Checksur and have attached the CBS directory as a zip file (see attached).

Any help would be very much appreciated as I am going to have to go back to Factory settings as I am lost with this one. Thanks.

A:SFC and Checksur errors. Cannot install IE 11 (code 9c57)

You appear to have a major problem in the registry.
From your CheckSUR...

Code:
Checking Package Watchlist
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
I suspect that unless you have a System Restore point dating from prior to the problem, your only real option is going to be a reapir install (or a clean install)

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RELEVANCY SCORE 63.2

I am unable to install Windows updates as I get an error " Code 64C : windows update encountered an unknown error..
Same with Code 66A
Please help.
I am unable to also install Windows Live essentials
I am using Windows 7
Greg

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RELEVANCY SCORE 63.2

When I try to install KB3182373, a "Security Update for Microsoft Silverlight", Windows Update reports failure with the message "Code 643 Windows Update encountered an unknown error".
I ran WindowsUpdateDiagnostic.diagcab. It reported that "Troubleshooting couldn't identify the problem".
What can I do to fix this? I'm running Windows 7 Professional.

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RELEVANCY SCORE 63.2

Hi there,

I hope someone can help me with this. I have 2 of 5 Windows 7 updates are failing, with the following error codes:8007054F
9C57

I have also attached the Attachment 342102 file.

Thanks...

A:Windows 7 updates failing, error codes: 8007054F, 9C57

There are a huge number of error present in the CBS logs.
Oddly, the SFC scan appears to have only found 18 components to check - rather than the more normal 12000+ !!
Please attempt another SFC scan, and upload the CBS.log file again.

If the same behaviour is repeated, I think you are looking at least at a repair install

Read other 2 answers
RELEVANCY SCORE 62.4

Operating System:       Windows Vista Home Premium
Computer:                     Compaq Presario SR5079UK                                          2 gb RAM
Problem:  "Windows Update; Error Code 8000FFFF"   "Unable to uninstall update KB929777"
Solutions Tried:
Disable all Antivirus softwareTry running windows updates, and receive the error message "Error Code 8000FFFF"I have been advised to uninstall update KB929777, when trying to do this I receive a further error"An error occurred, not all of the updates were successfully uninstalled"
I have also tried the above whilst running Windows in safe mode and the same errors are received.
Also tried the following:
Disable all Antivirus softwareAt command prompt; Net Stop WuAuServRename "C:\Windows\SoftwareDistribution"     to     "C:\Windows\sdold"Try installing download update "KB929777" - Unable to installAt command prompt; Net Start WuAuServTry running windows updates and, still receive the "Error Code 8000FFFF"
I have also tried the above in safe mode, however the service "WuAuServ" does not run in safe mode,tried installing the update "KB929777" and receive the error "Installer encountered an error: Ox8007043c. This service cannot be stared in Safe Mode"
I have also tried the following:Removing 1gb of RAM, Re-installing a previous ... Read more

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RELEVANCY SCORE 62.4

Hi everybody

I get windows update error code 2 on installing Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2978128)
I have also some other errors installing Internet Explorer 11.

I have used "sfc /scannow" command but it didn't find any integrity violations. the CBS log is attached.

I have also used SUR and the log file can be found attached to this post.

Any help is appreciated.

A:Windows update error code 2 on installing security update .NETF 4.52

Not as bad as I thought from the file size of the CheckSUR log...


Code:
Summary:
Seconds executed: 626
Found 40 errors
CSI Manifest All Zeros Total count: 40
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.20916_none_ae6c710c2475d6dd.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16798_none_c5578c400ab73d40.manifest
winsxs\manifests\amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_10.2.9200.20916_none_ab08cdc647ee4ac0.manifest
winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.20916_none_a38eed1960d6da24.manifest
winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16798_none_32ad7426474825c0.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16798_none_455c9a9ecd397534.manifest
winsxs\manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16798_none_66663569022097ee.manifest
winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.16798_none_ba7a084d47184087.manifest
winsxs\manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.16798_none_b8c293a66f3311dc.manifest
winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.20916_none_ae82eb7016c1044d.manifest
winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.20916_none_0f2b73186e1... Read more

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RELEVANCY SCORE 62.4

Hello,

I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates.

I've tried several fixes including:
- Waiting 15 minutes and running Windows Update again.
- Letting Windows Update run on its own schedule.
- SFC /Scannow
- Renaming the Catroot2 Folder.
- Running 3 different Fixit tools.
- Clean windows install.

After each and every one of those fixes I've tried windows update and I still get error C80003FA.

SFC Scannow has previously said no errors, but the last run through it said there were unfixable errors. I've got the log, though for brevity's sake I will keep it until someone asks for it.

Any ideas?

Thanks.

A:Windows Update fails in Update Check. Error code C80003FA.

Clean windows install doesn't fix it? You must be blocked, maybe your firewall???

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RELEVANCY SCORE 62.4

Hey all,

So I am currently reinstalling Windows on my dad's old laptop after the hard drive decided up die on us, and I stumbled on a problem that's a bit too hard for me to fix.

Namely, I am completely unable to install any Windows Update. Not even MSE will install.

I tried running SURT, but got error code 0x8000247
I also tried running SFC /SCANNOW, it ran the verification fase until 98% and then stated that there where unfixable problems.

The displayed error codes are:
In WU: "8024A000"
In SURT: "0x8000247"
Whilst installing MSE: "0x80070643".

Attached you will find CBS.log and MSINFO with my system specs.
Cheers and many thanks in advance,
Nommy

CBS.log MSINFO32.nfo

A:Windows Update error code 8024A000; unable to install any update.

That's very reminiscent of similar errors in Win7 - and I wouldn't be surprised to see it being non-genuine.
Please post an MGADiag report BEFORE doing the below potential fixes.

This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

Installing the Intel Drivers
try downloading and installing them from here -
https://downloadcenter.intel.com/Det...&DwnldID=17882

(IATA89ENU.exe)

Once complete, please reboot twice, then post another MGADiag report.


If nothing has changed, try this...

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

If neither of them work, we'll re-evaluate.

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RELEVANCY SCORE 62

My Windows Update has been failing to update for a while now and I can't seem to find the solution. Here's the run-down of what happens step by step:Launch an update scan for Windows Update
It scans for a few seconds then says:





Quote:
Install new Windows Update software

To check for updates, you must first install an update for Windows Update.



Once I click Install it begins to "Install and Update," but then immediately returns to "Checking for Updates."
The next box I see says:





Quote:
Windows could not search for new updates

An error occurred while checking
for new updates for your
computer.

Error(s) found:
Code 800F081F


This happens every time I've attempted to update. After looking up the error code, I found the main Windows site that gave me the following explaination:
If you receive Windows Update error 800F081F, it means that Windows Update or Microsoft Update cannot determine the cryptographic service provider, or a file Windows Update requires (named catalog store) is corrupted.

I've looked through multiple Windows forums and How-To's and have tried all the fixes I found. SURT, sfc/ scannow, the standalone download for WU, Windows Update Diagnostic, multiple malware scans, and Microsoft Fixit. Ultimately, I always get the same error code, (800F081F).

I should also say this problem has been here for a few months now, and it's becoming more worrisome as more time passes. The longer I... Read more

A:Windows Update fails to update, error code 800F081F

Hi Mookeylee & welcome to Sevenforums.

Please follow Windows Update Posting Instructions

We need to see the logs to determine the cause of the error.

Worst case scenario, and last resort, repair install windows 7. No big deal I just did 2 yesterday win7x64 Home Premium. Brink posted a great tutorial Repair Install.

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RELEVANCY SCORE 62

Hello,
First, excuse my english, I'm trying my best.

I get error C80003FA whenever I do a Windows Update run.

I did the Windows Update Posting instructions. When I did the SURT installation, it didn't finish and I had to reboot the PC. Then it work.

I've tried sfc /scannow several times before with different results: sometimes finished with no errors, sometimes finish with unfixable errors and sometimes didn't finish at all.

I uploaded the CBS.zip

Hope you can help me, thanks.

A:Windows Update doesn't update. Error code C80003FA

There are no errors in any of the posted logs
Please post the C:\WIndows\windowsupdate.log file.

Please also post the event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...

Save the file as Appevt.evtx

Repeat for the System log

then zip both, and upload them.

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RELEVANCY SCORE 61.6

Been using Google and such for a couple months messing with it but cant get update to work. My girlfriend updated from Vista a while ago and I cant crack this! I have done all the differect things I could find from Microsoft to no avail. The fixit program finds something and says its fixed but still doesnt work.

Any ideas you all could give would be great! Thanks.

A:Update for Windows Update Error Code 800700B7

Hello bobo and welcome am no expert mate but take a look at this Windows update KB2532531 gets error code 800700B7 - Microsoft Community

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RELEVANCY SCORE 61.6

After buying a new hard drive and reimaging thumb drive from Dell, I installed Windows 7 Ultimate on a Dell M6400 Precision Laptop. I have everything working except Windows Update will not Update. It has not updated once since the install. Windows Tech
support has not been able to resolve the issue, even with remote assistance. I get the Error Code 0x80070003 after running the Windows Update Diagnostic Tool. Does anyone know how to fix this?

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RELEVANCY SCORE 61.6

I didn't see any posts about this, so I hope I am not double posting.

After removing a drive load of viruses, I am still not able to update Windows Vista to Service Pack 1. I have even tried to create a new admin user account in hopes that this would work, but no go. I tried running sfc.exe / scannow from the CMD and it did report that it was unable to repair wextract.exe. Also, the file reportingevents.txt located in %system root%\windows\softwaredistribution\reportingevents.txt lists "Windows Update Client failed to detect with error 0x80070490".
Although, I think Windows Defender can update. I need to take a break.

Acer Extensa 4620-4605
Windows Vista 32-bit Home Premium

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RELEVANCY SCORE 60.4

I have been having problems installing 8 updates since early May 2012. I am getting the error code in the title line.

The updates are:

[LIST][*]Security Update for Microsoft Office 2007 suites (KB2596672)[*]Security Update for Microsoft Office 2007 suites (KB2596792)[*]Security Update for Microsoft Office 2007 suites (KB2596880)[*]Security Update for Microsoft Office 2007 suites (KB2597162)[*]Security Update for Microsoft Office 2007 suites (KB2597969)[*]Security Update for Microsoft Office Excel 2007 (KB2597161)[*]Security Update for Microsoft Office Word 2007 (KB2596917)[*]Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267)

I have run FixIt, but to no avail. I have also turned off services and rebooted and ran Windows Update and still got this error.

Do I need to just skip these updates, or somehow troubleshoot this and fix it. If I need to fix it, I need help.

Regards, and thanks.

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RELEVANCY SCORE 60.4

Hi,
I have been having some recurring problems with the attempts to install some automatic windows updates.

Security Update for Microsoft Office Acess 2007
Security Update for Microsoft Office Outlook Junk Email Filter

I am not able to install these updates, maybe any other updates in general. After attempting the install the following install window says, "Windows Update encountered an unknown error." Next to it an error code 80070643. Microsoft provides a solution to the problem, by re-installing Microsoft NET. Framework. They also provide a link to the program NET. Framework cleanup tool that enables you to uninstall NET. Framework, and it's components.

I followed Microsoft's instructions to solve the issue, though I've been put at a standstill. I have used the NET. Framework Cleanup tool to uninstall NET. Framework and it's components (states that it uninstalls all versions, 1.1 SP1 1.1, 2.0, 3.0, 3.5.) Then afterwards instructed to reinstall NET. Framework, specifically in an order, 3.5 then, 1.1, then 1.1 SP1. I start with 3.5, then as the installation starts it says that to contiunue installation I must turn off or on windows features in the Control Panel. I do so and turn off all Windows features. Then continue and it again states to turn off features in the Control Panel.

I wasn't able to continue the process, and I am also concerned that this is the same error that made me unable to install Microsoft Security Essentials, (as t... Read more

A:Error Code 80070643, Windows 7 Update error, can't install updates.

Hello?
Waiting for a day no one seems to be replying.
 

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RELEVANCY SCORE 60.4

I was given an HP Compaq Presario C500 that was headed for the garbage because it would not connect to the internet. After running several scans ESET online scanner came up clean. Installed Microsoft Security Essentials and installed SP1, and can't get it to install SP2. I keep getting error code 80070017 / Windows Update encountered an unknown error.

I would prefer to reformat but Recovery Manager restarts back into Windows and I have no disks.

Can provide a long list of what has been done if needed including WU Modules (Normal Mode) and WU Components fixes. Permissions point in every which way but the correct way!

Any help would be much appreciated!

Free space is presently @ 42.3 GB of 68.9 GB on C: Drive (started out with 7.3 GB's free space! )
and 4.91 GB free of 5.53 GB on Presario_RP (D)

Specs as follows:
Vista Home Basic
Intel (R) Celeron (R) MCPU
[email protected] 1.60GHz 1.60 GHz
512 MB RAM
32-bit OS
Denied access to the CBS folder itself though can access CheckSUR.log which I am including along with sfcdetails.

=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2010-10-04 19:57

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Summary:
Seconds executed: 2478
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.224... Read more

A:Error code 80070017 / Windows Update encountered an unknown error

Checking Component Store
(f) CSI ReadFile Failed 0x00000017 winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990\wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990



You have corrupted C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f699
folder thus this issue with updates ,I'm not fully sure it's only issue with wcp.dll or with full folder.For precaution I recommend replace all files in this folder.

How to fix:

1.First prepare special recovery disk Create a Recovery Disc
and make sure boot order in your BIOS is CD-ROM,C,A
(if you don't know how to to do that then check your computer manual)

2.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.
3.Boot burned special recovery disk (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER

del C:\Windows\Logs\CBS\*.*

press ENTER

4.Back to your system and run Readiness Tool again.
5.Try install SP2 from Microsoft Dow... Read more

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RELEVANCY SCORE 60

When i try to install my windows update, i always get both error code  800F0900 and 800B0100. i tried installing the updates manually, used MS Fix it and the system update readiness tool. I use sfc /scannow and it says  "No integrity violations found". Still error. Can anyone help? I have uploaded my CBS zipfile to googledrive http://tinyurl.com/ogyfd3y.(Since datahost is not working.)  and attached the sfc text file overhere.
Hope you guys can help me solve it
 
This is my Farbar scan.
 
Farbar Service Scanner Version: 26-07-2015
Ran by Finance Server (administrator) on 19-09-2015 at 17:00:41
Running from "C:\Users\Finance Server\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking... Read more

A:Error code 800F0900 and 800B0100 windows update error

Please download and run the Windows Update Troubleshooter.
 
Clicking on the link above will start the download automatically.
 
Please post the results in your topic.  Do not use a host website to post this.  If the information needs to be downloaded I will not do this.  I will not download anything to my computer unless I know exactly what it contains.

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RELEVANCY SCORE 60

When i try to install my windows update, i always get both error code 800F0900 and 800B0100. i tried installing the updates manually, used MS Fix it and the system update readiness tool. I use sfc /scannow and it says "No integrity violations found". Still error. Can anyone help? I have uploaded my CBS zipfile to googledrive CBS.rar - Google Drive. (Since datahost is not working.) and attached the sfc text file overhere.

I have tried Windows Update Troubleshooter then tried windows update again and a new error Code 80246007 appear.
Hope you guys can help me solve it.

This is my Farbar scan.

Farbar Service Scanner Version: 26-07-2015
Ran by Finance Server (administrator) on 19-09-2015 at 17:00:41
Running from "C:\Users\Finance Server\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefe... Read more

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RELEVANCY SCORE 59.6

Windows 7 Professional Service Pack 1

I have been trying unsuccessfully to do all of the helps to get Windows Update to check for updates and install. I tried all of the Fixit and Windows Update Troubleshooter batch files, etc. I thought I was making headway this morning when it said updates would install on the next shutdown. So I shutdown. Looks like 57 updates had a failed status. When I ran the check for updates again, I get the following error code:
C80003FA

I googled and really only found the same help items I have already tried, the fixit's etc.

Thanks for any help you can give me.
 

A:Windows Update error code

We know nothing about your computer, other than it's running Windows 7 Professional SP1, so do the following in it.
Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

--------------------------------------------------------------
 

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RELEVANCY SCORE 59.6

Fellow code crunchers,

Every once and a while I will have a download waiting from HP in Windows update. I will try and download it, but it always fails. I have a HP Laser Jet 600 M601 and I believe that's what the download states it is for. Below is the error message I keep getting every time I try and download it.

HP Inc. - Other hardware, Printer - HP LaserJet Enterprise 600 M601, M602 & M603 printer series (DOT4PAR)
Installation date: ‎12/‎14/‎2016 7:15 AM
Installation status: Failed
Error details: Code 800F020B
Update type: Optional
HP Inc. Other hardware, Printer software update released in May, 2013

I am not too distressed about this, but I am curious to know what is happening.

Thanks for your answer in advance.

John

A:error code from windows update

Error details: Code 800F020B. This apparently indicates that the device does not exist. So the update may not be applicable to your printer.

If you are not distressed about it & your printer is working well, it might be best to just hide the update, so you don't keep getting the update, & forget about it.

If you really want the update it's always best to get updates directly from the manufacturer, so go to their website & check for any updates that are applicable to particular model printer.

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RELEVANCY SCORE 59.6

any way to fix this without reinstalling windows 7

A:Windows update error CODE 52F

Hi,

Code 52F is related to Microsoft Office updates - please see if the links here help.

Windows Update error 52F

Regards,
Golden

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