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Just got Chromebook 14. Unable to run Chromebook R...

Q: Just got Chromebook 14. Unable to run Chromebook R...

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks

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Preferred Solution: Just got Chromebook 14. Unable to run Chromebook R...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 95.6

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks











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A:Just got Chromebook 14. Unable to run Chromebook R...

Hi all,
 
I just received word that it's available.On the Chrome Recovery app, I'm able to see that it is there.
 
Can you please try to access the recovery and let me know if you're still having trouble?
 
Thanks,Cory

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RELEVANCY SCORE 82.8

I have a hp chromebook and the error message that is being displayed is chrome os is missing or damaged. When i pressed the tab key the recovery message received is "0x5b no bootable kernel found on disk". When i try to recover it from the usb it displays an unexpected error message. I tried using different usb's but its still not working.

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RELEVANCY SCORE 82

My new HP Chromebook 11 will not turn on.  The charging light will not turn on and there is no response to pushing and holding the power button.  I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either.  I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem. Things I have tried: Replacing the recalled charger - checkLetting it sit charging for over four hours - checkTrying multiple chargers of varying voltage - checkTrying a hard reboot by pressing down and holding the refresh and power buttons together - checkAnd multiple other key combinations, including holding down the power button while removing and replacing the charger - check None of the above have produced ANY results.  Any ideas on how to fix the problem?  There is no visible battery pack, so I can't simply remove that which often works for other notebooks. Thanks in advance to anyone more tech savvy than me who has any suggestions. (P.S. Ideally I'd like to avoid returning the machine altogether) 

A:Unable to Charge or Turn on HP Chromebook 11

HI jaymae, Welcome to the HP forum!  I understand that your Chromebook 11 will not power on.   When you try to power it on, do you see a light in the back where the power is connected? Do you hear any mechanical noises ( iE  fan spinning,HDD spinning). If yes I would try this  Computer Does Not Power on After Software Update (Chrome OS).  If you have no mechanical noises at all, I would contact Chrome support. There should be a listing in  the documentation that came with the computer. This will provide the best contact information for your system.  If you are unable to locate it, here is a general link for Chrome Support.  Please let me know the results.

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RELEVANCY SCORE 82

I purchased a HP Chromebook 14 for my daughter in October 2016. To say the least, we are extremely disappointed.  Basically it feels like you cannot do anything with that laptop.The main issue is my daughter chose that laptop to be able to download apps, mainly games like Minecraft, or apps such as skype or Musically...Well, none of that seems to be possible... When you click on install, it gives you the  following message:" You haven't accessed the Google Play Store (the white shopping bag icon) on your device with this email account."I am reading that HP Chromebooks don't work with android apps yet but if that's the case when will they fix this issue?Can anybody help us? Thank you very much. 

A:Unable to download apps on HP Chromebook

Jaboke wrote:I purchased a HP Chromebook 14 for my daughter in October 2016. To say the least, we are extremely disappointed.  Basically it feels like you cannot do anything with that laptop.The main issue is my daughter chose that laptop to be able to download apps, mainly games like Minecraft, or apps such as skype or Musically...Well, none of that seems to be possible... When you click on install, it gives you the  following message:" You haven't accessed the Google Play Store (the white shopping bag icon) on your device with this email account."I am reading that HP Chromebooks don't work with android apps yet but if that's the case when will they fix this issue?Can anybody help us? Thank you very much. Please follow the instructions in this link for resolving Error: You haven't accessed the Google Play Store app on your device with this email account You will need to be signed into the Google Play store before being able to download/install Google Play apps.

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RELEVANCY SCORE 81.2

Hi everyone,
I'm a new member here and this is my first post, so please be gentle. I've been having an issue with my Chromebook recently. I'm unable to sign on to any Wi-fi network because the button on the bottom right-hand side just defaults to it being off. Specifically, it's similar to this:

https://productforums.google.com/forum/#!topic/chromebook-central/Kd5KQnkUjiY

http://community.acer.com/t5/Chromebooks/C720-wifi-disabled-with-no-option-to-enable/td-p/357817

I tried powering it on and off and eventually did a full reset and a Powerwash, so now everything is wiped off of the hard drive (which is OK since I backed up almost everything on Google Drive anyway). The problem still persists, regardless. Any ideas?

I'm hesitant to purchase a USB-Ethernet router since I'm not sure it would work and if the issue is the w-fi card, I'm hesitant to open it up and try to fix it as I'm not inclined towards that sort of thing and am worried that I'd mess it up.

Dropping it off at Best Buy or some place like that and telling them to try to fix it is an option, but I'm afraid they'd charge too much.

I'm looking for an easy fix since I only paid $125 for it last year via Amazon. Unfortunately, the warranty expired. Is it salvageable? The Chromebook is completely unusable at the moment.

Thanks in advance!
 

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RELEVANCY SCORE 81.2

Hi,

I have a new Samsung Chromebook, and have wifi through Virginmedia with a Netgear modem router. The wifi/modem router is working (I can connect to the internet on my desktop PC), and the Chromebook says it is connected, but when I try to logon to any webpage I get the following error:

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address

I have gone through all the suggestions the error message suggests but to no avail. I've also spoken to Virginmedia and had them test the internet connection and router and this is all fine.

I've Googled this error, and can see other posts relating to it, but can't find one that specifically answers the question for a Chromebook.

Please can anyone out there help? I'm afraid I'm not very techy, so basic language would be really appreciated!...

Thanks

Q
 

A:Unable to connect new Samsung Chromebook to the internet

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RELEVANCY SCORE 74

Could you please tell me if I can or will I be able to use Google Play Store and Android apps on my Acer C720 Chromebook.Also, can or will I be able to use Google Play Store and Android apps on the Acer CB5-311 Chromebook.

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RELEVANCY SCORE 65.6

I have recently just purchased a chromebook for my wife so she can work though school more efficiently. However neither of us have ever used anything other than Windows. She has a class that requires her to watch live video stream of her class that is a jnlp file but we have no idea on what Google app to download that supports that file. Any help will be greatly appreciated..
 

A:chromebook help

Does the class/instructor not provide information on how to access the video stream? I would expect they would have provided the info, as you typically have to create an account/login to access course related materials.
 

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RELEVANCY SCORE 65.6

Hi ? Does anyone know when the Chromebook 14 is coming to the UK ? May? Also, any idea as to whether the specs for the processor will be the same as currently displayed on several websites ? the Intel Celeron N3060 or N3160? Just trying to guage whether I should hold off buying a Toshiba Core i3 model or not... Thanks!

A:Chromebook 14

Not too much longer, hopefully..https://store.google.com/product/acer_chromebook_14

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RELEVANCY SCORE 65.6

Hello,I wondering if i could send my chromebook to HP, so that it could get a repair. I have a year warranty. Moreover a bit too much cleaning spray was sprayed on the screen which caused the screen to shut down. It is not functioning however the keyboard is still working.  A key is also chipped of. Is it repairable?

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RELEVANCY SCORE 65.6

where could i get the manual, and the maintenace guide? http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=10467904#manuals there are only     Safety and Regulatory information (1)    White papers (1).  is there any official guide? i could not find anywhere in this hp.com site.

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RELEVANCY SCORE 65.6

A few weeks ago, my Chromebook began spontaneously powering down. I originally thought this was due to low battery, but after a few days I couldn't log on at all, even when battery was fully charged, or machine was plugged into the AC. Would get the password prompt and be able to enter the password okay, but then the machine would lock. Cursor still worked, but nothing responded, not even the onscreen "Shut Off" button. Only way to turn off the machine was to close lid or use the keyboard power button. Is there any way to fix this, or is this machine now dead? Thank you!

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RELEVANCY SCORE 65.6

When my chromebook is off, there is a white flashing light next to the power supply, no wi-fi is on, can anyone tell me why it's flashing?

A:Chromebook

Keanoz wrote:When my chromebook is off, there is a white flashing light next to the power supply, no wi-fi is on, can anyone tell me why it's flashing?Is this a HP laptop? You provide little information to be of help here.

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RELEVANCY SCORE 65.6

I'm stuck on the "corrupt" screen and would lie to be able to navigate to my Web store apps as I have the "recovery tool" app already on my system however my wireless mouse won't work for some reason and my mouse pad on the chromebook isnt workingAs well?! Any suggestions?

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RELEVANCY SCORE 65.6

HI...help with Chromebook, pls. Claire
 

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RELEVANCY SCORE 65.6

Hello, I just replaced my chromebook, which my dog found quite tasty, judging from the side and back of it.  I have purchased an Acer Chromebook 15, but now I am stuck.  Does anyone have information about the brand/type of printer I should look for?  I've searched all over the web, but it just seems no one can give me "cloud-based" printing suggestions.  Anyone? Thank you, Spacekase1











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A:Chromebook. The dog ate it!

https://www.google.com/cloudprint/learn/printers.html

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RELEVANCY SCORE 65.6

HI...help with chromebook, please

Claire
 

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RELEVANCY SCORE 65.6

can someone with teamviewer install windows 7 in my chromebook ?
 

A:chromebook

Which of these two do you own? Chromebook Pixel or Acer C720
If neither, forget it; it probably won't work.
Where did you purchase your Windows 7 DVD? (to be sure the license is valid).
 

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RELEVANCY SCORE 65.6

My Hp Chromebook 11 G3 appers tp have no operating system on it when i start it up it automaticllly goes to a Starup Nsh paage any help

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RELEVANCY SCORE 65.6

I need help for a problem with my chromebook.This stickman keeps popping up and i don't know how to get rid of it.
 

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RELEVANCY SCORE 65.6

Hi there.

I'm doing this thread to once & for all find the ultimate answers to my PC issues. Before i bought my Lenovo Yoga 8 laptop i was thinking of buying a Google Chromebook. Specs might not be as high-end as a Windows PC but it loads a lot faster (having no such apps or enough background process to load in the background), apps load a lot faster, updates come automatically (and no need to download/intall like a PC), straighforward OS and no complicated hundreds of settings to tinker with unlike a PC. And besides a Chromebook is virus and malware-free forever.

I also happen to come from a Macbook Air and i found my PC is that slow. Downloading & installing apps takes a lot longer, opening or closing an app or browser or tasks also takes longer. But in the course i have made some research to improve the speed & performance of my Windows 8.1 laptop mainly:

1. Turned off bluetooth
2. Set Windows Update to automatic
3. Updated Windows Defender
4. Defrafgging my hard drive monthly

5. Choose Selective Startup (under msconfig) and made sure no apps are enabled under Startup, selected apps are running under Services, choose a higher number under Processors and maximum memory set to at least half of what my Lenovo is capable of (under Boot)
6. Set performance to High Performance.

So, What else have i missed?

Also i noticed when i look at Task Manager there are background processes that i do not understand and i'm not sur... Read more

A:Chromebook better than a PC?

Pick your platform by what you need to run. Typical applications in order of computer power include:
1. Web browsing (tablet)
2. Document editing. (Keyboard)
3. Spreadsheets, databases.
4. Multi-tasking (8GB RAM)
5. Watching movies.
6. Low performance games.(Graphics Card)
7. Infrequent video editing. (i5)
8. High performance games. (Graphics Card, i7, desktop)
9. Frequent video editing or rendering. (Multiple graphics cards, and processors, 32GB)
10. Rendering the Hobbit. (Server Farm.)
11. Simulating climate change. (Petabytes)

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RELEVANCY SCORE 65.6

I need help with my chrome book! I went to open it this morning and the chromebook title came on just fine when I turned it on but after that the screen is just black, I can tell that the screen is on because it's lot up butit's just black please help! How do I get to use my laptop again?
 

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RELEVANCY SCORE 65.6

I'd like to know how I can login to my chromebook without having to enter my password every time.I'm the only user, so this is a real pain!
 

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RELEVANCY SCORE 65.6

HP Chromebook 14 Model: 14-q010nr My Chromebook gets vey hot on the left top side of the bezel around screen and back of lid..Hot enough you can't touch it. The heat starts at the top left corner and radiates all the way down to the keyboard. The right side is cool.  

A:HP chromebook 14 getting very hot

If it is getting that hot I would contact HP Support for warranty service: http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&dlc=en&lang=en&lc=en&product=6657691

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RELEVANCY SCORE 65.6

Hi ? Does anyone know when the Chromebook 14 is coming to the UK ? May? Also, any idea as to whether the specs for the processor will be the same as currently displayed on several websites ? the Intel Celeron N3060 or N3160? Just trying to guage whether I should hold off buying a Toshiba Core i3 model or not... Thanks!

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RELEVANCY SCORE 65.6

I purchased a new Chromebook 14 although it is a 2 year old model I cannot get it out of demo mode

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RELEVANCY SCORE 65.6

Chromebook 14 is less than 7 months old and will not power up. I have tried a hard reboot (power, power/refresh, power/refresh/esc for 7 sec) Nothing works! The battery is internal so I cannot remove that. Any suggestions?

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RELEVANCY SCORE 64.8

Will the new Acer Chromebook 14 be fanless? 

A:The new Acer Chromebook 14

Hi ahe,
 
I haven't had a chance to get my hands on one yet, but Im very confident that this will have a fan. There is no mention of a fanless design in the literature that was released with last weeks announcement.
Cory

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RELEVANCY SCORE 64.8

We have a chromebook 11 that is fully charged...however, everytime I turn it on I get the chrome screen for 5/6 seconds and it switches off. Any help would be greatly appreciated. My 8 year old daughter is sad that her Xmas present will not work. 

A:Chromebook 11 turning off

exact model?CB3-xxx

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RELEVANCY SCORE 64.8

Just bought a new 14" chromebook. Plugged it in and no lights came on. Is the battery not charged at all? How long before we can use? slight panic as we are immigrating tomorrow! thanks Gavin

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RELEVANCY SCORE 64.8

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

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RELEVANCY SCORE 64.8

My chromebook freezes after I click something on the home screen.
 

A:Acer chromebook

You may have to give us a smidgen more information; such as: -

Make & model of chromebook?

Operating system?

When and how the fault began (if known)..?

What happened immediately before the fault manifested itself?

And much more...
 

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RELEVANCY SCORE 64.8

When can I buy thé New acer chromebook 14 in France ?

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RELEVANCY SCORE 64.8

A photo colleague dumped his Chromebook on my lap (gratis) with some [email protected]#$ comments ... I will not comment as to why, and I thought this could replace my clunky W540 for pre made portfolio/slide or video presentations. OK, here is the deal.  The Cloud storage is nice, but I'm off on the road with no WiFi, at a client's house. Last time I tested the Chrome Cloud, the presentation 'stuttered' and the flow was disconcerting, and was a discredit to my abilities. I have mutliple prsentations, and 16gb is not enough, particularly when visiting distinct client with different or multiple  portfolio requirements. Is there any way to change the 16gb standard card to a 64gb (There are now 200gb micro SD cards!): Sandisk 200GB SD - The future. I hate to fiddle with the built in SD port, not counting the potential loss of these tiny cards.  I would like it to be an  internal or at least sealed and protected from accidental 'pop-outs'. As the eMMC is actually built on the SD card protocol, can I open and replace the meager 16gb with a more modern larger storage for of WiFi use. Any hack or hints before I pass this unit off, would be appreciated.  Incredible 'oyster' closure system.  Even the Chrome Pixel has a lid finger catch groove.

A:Yoga 11e Chromebook

I do have and use the "SanDisk Connect Wireless Media Drive":  Did not try it in Chromebook yet, as the Google Store does not seem to have the Chrome extension.  It does play well on my Adroids (Cell and Tablet). Sandisk Wireless Media drive. That may be a way to go if I can get it to work as just a raw drive using some workaround software controls.  I guess another workaround and something else to carry & lose.  

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RELEVANCY SCORE 64.8

When I try and use the speech recongiztion feature in Google Chrome it can't hear me with the built mic on my R 13. If I plug a mic into the head/mic jack it works fine. Open the laucherClick the mic buttonSpeakExpectedIt hears the request and takes action.ObserverdGoogle replies, if you are speaking I cannot hear you.  Again if I plug a mic in the headphone/mic jack it works but using the builtin mic it doesn't. Any thoughts on what could be the issue. 

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RELEVANCY SCORE 64.8

I have an HP Chromebook 14 X010WM that simply will not boot up. When plugged in, I can hit the power button and it will flash and then straight to black. But then I can hit the power button again and it does the same thing, but like it's powering off.I have tried the hard reboot - unplugging everything, including the power cord and holding the power button for 7 seconds and then plug back in the power and turn on. Didn't work.Tried a new cord. Nope. Still acts the same.I'm thinking about replacing the battery (it's not one with a simple removeable one sadly), but wanted to see what you guys think first before I dish out money on a replacement battery to find out it's completely dead. I am a second owner of it, as my friend gave this to me to see if I can get it to work again. She did mention it was dropped but nothing too drastic or even a heavy drop (supposedly a short drop of about a foot onto carpet). She never could get it work since the drop. It is out of warranty (by a little over a year).

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RELEVANCY SCORE 64.8

My ChromeBook write:"Chrome OS is missing or damage ..."But I can't to do anything for recover OS because it's switched off by himself after 30 sec.What is the reason of switching off May be it's sleep mode, may be anithing else?I tryed to swithed to Developer mode, but it switched off and I can't do it againAnd I don't known in which mode is it now 

A:Chromebook switched off

Dear Customer,  Turn off the computer.Disconnect all peripheral devices and remove all USB devices and media cards.Disconnect the AC power adapter. If the Chromebook features a removable battery, remove the battery.Press and hold the power button for at least 7 seconds.Reconnect the AC power adapter.If you removed the battery, do not reconnect it at this time.Turn on the computer.If the computer starts, you are doneIf not, You probably have to perform System Recovery.Please go through this troubleshooting document : http://support.hp.com/us-en/document/c03665293   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 64.8

I just purchased a acer chromebook for my wife and discovered it will not run java (jnlp) files. She must run this for what she wanted the computer for. Any suggestions?
 

A:Java & Chromebook

Might need to download and install it.

http://www.java.com/en/
 

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RELEVANCY SCORE 64.8

I have a HP Chromebook that is becomeing highly frustrating, it loses it OS every few days.... I can recover it and it will work for a day or two then it pops up with the OS is missing..... PLEASE help as this is frustrating...and having to create recovery media ever few days, and performing a restore is old....LOL

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RELEVANCY SCORE 64.8

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

A:How can I buy an Acer Chromebook 14 in the UK?

Same here! I'm keeping an eye on this URL: https://store.google.com/product/acer_chromebook_14

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RELEVANCY SCORE 64.8

When can I buy thé New acer chromebook 14 in France ?

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RELEVANCY SCORE 64.8

My Chromebook refuses to boot up. When plugged to the charger, the power light comes on and the fan spins, but nothing shows up on screen. I can not force it to turn off, and nothing appears when I hook it up to a monitor via the HDMI port. I have tried draining the battery to see if it was stuck on some sort of sleep mode, but when plugged back in, the problem persists. Holding down the power button does nothing. When contacting Google, to see if it was a ChromeOS issue, I was informed that it was a hardware issue and that the manufacturer would have to fix it. It is no longer under warranty, so I was hoping to be able to find out more information here on what part would need to be serviced and/or replaced. Thanks in advance for any help that may point me in the right direction.

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RELEVANCY SCORE 64.8

My HP Chromebook stopped working after it discharged.  I plugged it in and charged it, it still did not come on.  I pressed the refresh and power button at the same time...nothing, one after the other...nothing; I did make sure nothing was plugged in at the time.    I left it alone for a day, when I opened it I saw the blacknees of the screen change from darker to more reddish, but still did not come on.  There is no reset hole on my Chrome.  Please HELP!

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RELEVANCY SCORE 64.8

What is the reason Google did not include the capability to print to any wireless printer? This failure makes an otherwise reasonable device much less useful. I was thinking about pushing for our school district to adopt the Chromebook for about 1500 students but the shortcomings make advocacy somewhat embarassing. So sad. Google needs to rethink its corporate slogan and consider one similiar to "The user first, last and always."

A:Chromebook Printing

Chrome support Google cloud printing and classic printing. Follow the link below to setup printer in chrome book. http://acer.custhelp.com/app/answers/detail/a_id/10397/kw/chrome%20printing

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