Over 1 million tech questions and answers.

Audio Services would not start. It ends suddenly with error code 1067 stating the process terminated unexpectedly

Q: Audio Services would not start. It ends suddenly with error code 1067 stating the process terminated unexpectedly

Hi,
Since April I I am facing the problem where my audio service show a red X. I did all the what the forum states and I just tried to ensure all the dependencies services are started. However, the audio service does not start but shows the error
1067.I have even installed the driver for my sound card SB Live! 24.
I have run out of option but to ask for your help. Can you please help me to resolve this issue. My computer was running smoothly without any problem and suddenly i am facing this issue.
Help, Help!!!!

4Lobos

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Audio Services would not start. It ends suddenly with error code 1067 stating the process terminated unexpectedly

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 127.2

The system process 'C:\WINDOWS\System32\services.exe' terminated unexpectedly with status code -1073740972. The system will now shut down and restart
This malware keeps shutting down the computer. It started by hiding ALL of the files.
.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Run by Administrator at 16:48:53 on 2011-08-25
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.242 [GMT -4:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Fi... Read more

A:The system process 'C:\WINDOWS\System32\services.exe' terminated unexpectedly with status code -1073740972.

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/417821 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

Read other 2 answers
RELEVANCY SCORE 114.4

For the past several days my computer has been completely useless. It generally has been indicating ("C:\WINDOWS\system32\services.exe" terminated unexpectedly), error code -1073741482. (I'm typing this from another computer, fyi).

I have tried a few things. I was going to install McAfee Total Protection to see if that would clean it up, but McAfee would not install completely because of some sort of problem apparently.

I am able to get into Safe Mode and have burned combofix to a CD on another computer, and was hoping to run it on my infected(?) computer to see if that would help, but see that the instructions say to post here first.

Any help is greatly appreciated.

A:Error Message ("C:\WINDOWS\system32\services.exe" terminated unexpectedly), and it happens during start...

Hello please try running MBAM.If you cannot use the Internet,you will need access to another computer that has a connection.From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.***Manually Downloading Updates: Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, fo... Read more

Read other 1 answers
RELEVANCY SCORE 109.6

Can anyone out there help me with the following message:

?The system process c:\windows\system32\services.exe terminated unexpectedly with status code -2147483645?

The message window also informs me that the message was initiated by the ?NT Authority\System?.

My PC is running slower than a turtle! Your help is appreciated!

Thank you!

A:“The system process c:\windows\system32\services.exe terminated unexpectedly with s

I'm not sure this applies to you, since it's a different exe but I found
this on google It's not much tho and aboutg the only thing I can find, maybe one of the more advanced people can explain more. Oh and check for viruses at www.trendmicro.com

Read other 2 answers
RELEVANCY SCORE 108.8

Hello all, thank you for any help in advanced.

The computer I'm running has Windows XP Professional 32 bit running. I do know there are 2 250gig hard drives in the computer but I don't think they had a raid setup. Motherboard is nVidia n force 4 7900 GTX SLI Intel and the processor is an Intel Pentium® D LGA775 socket type. I'm unsure about the video cards but I believe they are some type of nVidia.

The first point at which I noticed something was wrong was after a long day of working I go to turn off my computer using the start menu and, I get what seems to be a windows popup stating the computer will restart in 60 seconds and a code which goes like this:

C:\system32\services.exe terminated unexpectedly with a status code of 1073741571

I thought it was weird but dismissed it as nothing since it was the end of the day and I wanted to go home. I figured it would have been a one time thing. So now it seems it happens every time I turn off the computer. The computer eventually restarts "Since this error the restart process takes about 20 min until I can use it again." So I havne't been able to turn it off without holding the power button down for 5 or so seconds. I got frustrated and since everything on the computer wasn't important I decided to reinstall Windows XP Professional 32 bit. I have a copy of windows 7 64 bit upgrade version which I was going to use since I was going through the process anyway (I havn't got... Read more

A:services.exe terminated unexpectedly: status code of 1073741571

One thing I left out, I didn't have this information at the time of my original post. But, the services.exe error - The message came from NT AUTHORITY\SYSTEM. There may or may not have been a space between NT and AUTHORITY, I can't tell from the way I wrote it down. And if there is a post about this same issue (the services.exe error upon restart/shutdown) please direct me to it. Like I said I looked but did not find the same problem anywhere.

Read other 25 answers
RELEVANCY SCORE 108.8

hi! a few days ago i was infected with the freddy46.exe virus which i thought i managed to get rid of, the computer was running fine again, but then suddenly since yesterday, when i log into windows (which now takes about 5 minutes and is very slow), when it's finally finished loading, i get a message that says "Services and Controller app has encountered a problem and needs to close." when i click on "don't send", a "system shutdown" message comes up, which says "The system process 'C:\WINDOWS\system32\services.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.", it is apparently initiated by NT AUTHORITY\SYSTEM. i can cancel the shutdown (by going to start/run and typing 'shutdown -a') but after this the system runs almost impossibly slowly and internet explorer becomes unusable within about 5 minutes. here is my log, thanks so much in advance for any help: DDS (Ver_09-05-14.01) - NTFSx86 Run by Feargal at 20:56:17.06 on 18/06/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.44.1033.18.3574.3063 [GMT 1:00]AV: Norton Internet Security *On-access scanning enabled* (Outdated) {... Read more

A:services.exe terminated unexpectedly status code 1073741819

Hi,* Please download Malwarebytes' Anti-Malware from Here or HereDouble Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.In case you already used MBAM previously, please update it before proceeding with the scan. To do this, click the "Update" tab and click the "Check For updates" button.Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply along with a fresh HijackThis log.Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Read other 14 answers
RELEVANCY SCORE 107.6

Hi,

I am getting this error message

The system process
C:\\WINDOWS\system32\services.exe'
terminated unexpectedly with
status code 203. The system will
now shut down and restart.

After which my computer shuts down after 60 seconds. Does anyone have any ideas about what might be causing the problem? Im running Windows XP.

Read other answers
RELEVANCY SCORE 107.6

I'm running WinXP SP2 and just started getting this C:\windows\system32\services.exe terminated unexpectedly with status code 1073741819. The system will now shut down and restart. I can use the run command shutdown /a to stop it. It seems to shut down my windows firewall and auto updater as well. The computer now runs very slowly. I've tried to scan with AVG and nothing is found. I also scanned with Ad-Aware and it only found a couple of things that I went ahead and got rid of, didn't save the list that it got rid of though. I am attaching the Hijackthis log. Any help getting rid of this problem would be greatly appreciated, thanks.

Logfile of HijackThis v1.99.1
Scan saved at 1:12:31 AM, on 7/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.... Read more

A:Solved: services.exe terminated unexpectedly with status code 1073741819. need help please

I was able to restore to a previous date. I had turned all the System Restore stuff to maximum so it makes a restore point everyday, so I just restored to a day before I received the error. I know this is the easy way out but it worked and I didn't lose anything of value.

Dixiechick66 you may want to start your own thread so someone can give you a hand, I just marked this thread as complete.
 

Read other 1 answers
RELEVANCY SCORE 106.4

I am running Windows XP. My laptop came preinstalled with Vista this past August but I removed it and installed XP as my OS.

I started getting this error msg today: C:\windows\system32\services.exe terminated unexpectedly with status code 1073740972 and will restart in 60 seconds. It seems related to my HP Deskjet 6980 printer. If the printer isn't plugged in, the error doesn't appear. I uninstalled the printer, downloaded the most current drivers from the hp website, reinstalled and still get the error.

I am also getting this msg as well: Data Execution Prevention Services and Controller App. I am running CA antivirus, firewall, and keep my CA updated regularly. I am up to date on all XP updates from MS. I have scanned my system several times and have found nothing. I know that the data execution prevention is likely related to a virus but I can't locate anything!!

Can anyone help???

A:C:\windows\system32\services.exe terminated unexpectedly with status code 1073740972

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

------------------------------------------------------

Read other 1 answers
RELEVANCY SCORE 104.4

Hi,

About a week ago my computer randomly started rebooting itself, no error messages were appearing, and only happened maybe once a day. However, it has now started happening more and one time the following message was dipslayed before the computer rebooted:

The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. The shutdown was initiated by NT AUTHORITY\SYSTEM

The system process 'C:\WINDOWS\system32\services.exe' terminated unexpectedly with status code - 1073741819. The system will now shut down and restart.

Any help would be greatly appreciated. Thank you.

Here is the DDS report:

DDS (Ver_09-12-01.01) - NTFSx86
Run by James Honeysett at 11:00:56.54 on 27/12/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1023.721 [GMT 0:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
FW: COMODO Firewall *enabled* {043803A3-4F86-4ef6-AFC5-F6E02A79969B}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.e... Read more

A:Computer restarting - c:\windows\system32\services.exe terminated unexpectedly with status code - 1073741819

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_Sca... Read more

Read other 75 answers
RELEVANCY SCORE 98

I get after being on windows xp Prof for a few minutes the following error message and the pc shuts down 60 seconds.

The system process "C:\WINDOWS\system32\services.exe" terminated unexpectedly with status code -2147483641. The system will now shut down and restart. I have use typed in the run section "shutdown -a to stop the pc from shutting down to run corrective software but it still shows up.

I have not been able to locate my status code shown above.

A:"C:\WINDOWS\system32\services.exe" terminated unexpectedly status code 2147483641

are you behind a firewall?
do you have p2p programs open (winmx, kazaa, morpheus, ares)
also are you a static IP or dhcp?

Read other 8 answers
RELEVANCY SCORE 97.2

Hi All,
I am a newbie here
I get a bluescreen error on my computer:
stop:c000021a{Fatal System Error}The Windows Subystems process terminated unexpectedly with a status of c0000005 (0x7c9106c3 0x0069f36c) Beginning dump of physical memory Physical memory dump complete contact you system administrator or technical support group for further assistance
Any idea what is happening, please help

A:c000021a{Fatal System Error}The Windows Subystems process terminated unexpectedly wit

Boot off of the XP CD and get to the Recovery Console here type chkdsk /R and hit enter. The Check Disk utility will try and fix any errors. If that fails do a Repair Install.

Read other 3 answers
RELEVANCY SCORE 94

Hello all. I've tried several things to no avail. I need some extra help.A friends PC is getting this error: STOP: c000021a [fatal system error]Windows Logon Process system process terminated unexpectedly with a status of 0x00000080' (0x00000000 0x00000000).The System has been shut down.What occurred before this error popped up:1. Upgraded dvd43 software, booted, and this error came up.I have tried multiple things.1. Ran the bootfix2. Tried the Recovery Console with their diagnostics3. Tried to get to Safe Mode and it will not load, goes back to this message.4. Tried to overlay the XP image (refresh it), no avail, back to the same message.I haven't found anything on the web that can help me so far. Looking to take the next step and ask for help.

A:Windows Logon Process system process terminated unexpectedly with a status of 0x00000080

0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATEDThis occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security can no longer be guaranteed. Because Win XP can?t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur as a result of malware infestation or when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.I've never gotten this particular error...but if I did, i would treat it as a malware situation until proven otherwise.Louis

Read other 3 answers
RELEVANCY SCORE 91.2

I have a server randomly restarting. Sometimes the server restarts cleanly and other times it hangs with no video, which requires a hard shut down. Not sure if this is virus/malware related.

The error that appears is "The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM. Shutdown will begin in 58 seconds. Shutdown message: The system process C:\Windows\System32\services.exe terminated unexpectedly with a status code -1073741819. The system will now shut down and restart"

So far, I have applied all current windows updates and uninstalled all unnecessary programs from the system.

OS: Windows Server 2003 SP2 X32
Antivirus: Trend Office Scan 10.0 SP1

A:Services.exe terminated unexpectedly

Hello and welcome, are you able to run these next.Please DownloadTDSSkillerLaunch it. Click on change parameters-Select TDLFS file system Click on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan results.Please download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.Double click on adwcleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.You will be prompted to restart your computer. A text file will open after the restart.Please post the contents of that logfile with your next reply.You can find the logfile at C:\AdwCleaner[S1].txt as well. Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.

Read other 7 answers
RELEVANCY SCORE 91.2

I have just been trying to install a new HP Photosmart D7360 on a computer running Windows XP Home (with all latest service packs/updates). There came a time during the install when the software asked me to plug in the USB cable. When I did so, I received the following error:

"This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM

Time before shutdown: 00:00:XX

Message
The system process
'C:\WINDOWS\system32\services.exe' terminated unexpectedly with status code - 1073741819. The system will now shut down and restart."

The system rebooted. The same thing happened the next time that I tried. The time after that, I elected not to plug in the printer immediately, but install the driver software first. The driver software finished installing, but, as soon as I plugged in the printer, the same error occurred.

If I leave the printer plugged in after I restart, then the error sometimes appears some time after I first log on. The computer is also unusually slow (whether or not I receive that error message) to respond, and some things simply fail to work: bringing up system properties, for example, has no effect, and selecting "add printer" in the "printers and faxes" dialogue is wholly non-responsive. Running most software other than things like Windows Explorer and the Task Manager will result in that software freezing after a short t... Read more

A:Services.exe terminated unexpectedly...

Read other 15 answers
RELEVANCY SCORE 90.8

Hi i'm using windows Vista everytime I try to open a program like an installation it would say "The Process Terminated unexpectedly" And whenever i start my computer my taskbar becomes white. I tried using system restore but it has also said "The process terminated unexpectedly". This has been going on for at least 2 weeks now. Any Help Please?
Thank You for your help =).

A:The Process Terminated Unexpectedly

sorry But can anyone help me please?

Read other 1 answers
RELEVANCY SCORE 90

I have recently installed Windows 7 on my new computer. My sound drivers are all up to date, and the Device Manager knows they are there and working. However, the Volume Adjuster has the speaker with the red and white cross, and when the audio troubleshooter pops up, it does nothing to fix the problem, just acknowledges that there is one...

So, I looked up solutions, and was told to enable the Windows Audio service. I tried, and got a 1067 Error (Unexpectedly terminated). I have started, and successfully run, all of the dependencies, yet Windows Audio still won't run. I ran the 'sfc /scannow' as I was told that might work, but no luck. I also uninstalled and reinstalled my audio driver numerous amounts of times, still no luck. I'm running out of options, so I came here.

Please, any help would be appreciated.

A:Windows Audio service won't Start Error 1067

Did you clean install Windows 7 or upgrade?

Read other 6 answers
RELEVANCY SCORE 90

Hello! This is my first time asking for help; thank you for your time.

I have an Asus N550JV laptop with windows 8. It has been working great the last year, but after a recent windows update, my audio completely stopped working. After running the troubleshooter, it stated the following:

One or more audio service isn't running
Not fixed


Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

After doing some research, I was able to view the local services running on my laptop. I found that Windows Audio Endpoint Builder is running, but Windows Audio is not. When trying to start Windows Audio, I got the following messgae:

Windows could not start the Windows Audio service on Local Computer.
Error 1067: The process terminated unexpectedly.

How do I get my audio back? I have Online Lectures I need to watch for school, so any help would be great! Thank you for your time
jvelichk

A:Windows Audio Service will not start, error 1067

Do you have a System Restore point that is BEFORE the last update?

Sadly, you may have to do a reinstall or if you have a backup a restore from the backup. My Windows 8.1 was corrupted by the last update (my suspicion). Fortunately I had a recent full backup and restored from the backup.

Read other 1 answers
RELEVANCY SCORE 89.2

I am editing my post because I thought since I couldn't do the GMER and the DDS (maybe you could tell me why) I would add the Malwarebytes log that I was able to run... The error that I am getting now wasn't popping up until after I ran malwarebytes in safemode where it was able to update as well... now the error even comes up in safe mode... Please help as soon as possible... Thank You.

Hello, Thanks for helping me, I have encountered a problem with a computer and I don't know what it is. My one account on this computer all of a sudden all the Icons went missing and I couldn't get on the internet and this error kept popping up...

- 0x0181c708 referenced memory at 0x0006003c Services.exe Application error

C:\Windows\system32\Services.exe terminated unexpectedly with status code 1073741818

Since I couldn't do anything in regular mode because the internet and everything was missing I restarted the computer and went into safe mode with networking and updated and ran malwarebytes antimalware and it found 35 different items.. It removed them and then I restarted the computer and the icons were back and everything seemed find then after about 5 minutes that same error popped back up and NT Authority System wanted to shutdown the system, So after the computer restarted twice I stopped it by typing Shutdown -A in the run box.. But it froze and I still couldn't do anythning... the internet says there is a winsock error... PLEASE help ... Read more

A:worm/virus Services.exe has terminated unexpectedly

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===It would be wise to download these tools using a good computer to a CD or flash drive.Copy the file on the Desktop of the infected computer and run them as indicated below.Please DownloadTDSSKiller.zip>>> Double-click on TDSSKiller.exe to run the application.Click on the Start Scan button and wait for the scan and disinfection process to be over.If an infected file is detected, the default action will be Cure, click on Continue
If a suspicious file is detected, the default action will be Skip, click on Continue
If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it Click the "Scan" button to start scan. Upon completion of the scan, click Save log, and save it to your deskto... Read more

Read other 22 answers
RELEVANCY SCORE 88.8

Hello all. I'm typing this from another computer, as my infected PC cannot connect to the Internet. My OS is Windows XP SP2. My security consists of AVG Free (antivirus), an outdated version of Comodo Firewall Pro (firewall), MalwareBytes, and Windows Defender. I wouldn't know if this is adequate protection--I'm a "casual user," if that's the term--but it's worked for me so far.

Initially I received this error message while surfing the web on Firefox: This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown initiated by NT Authority\System.

Below that, it reads: Windows must now restart because the DCOM Server Process Launcher Service terminated unexpectedly.

Not knowing what to do then, I just let the countdown run out and my computer rebooted. All seemed normal. Then Comodo started acting up. At the lower right corner of my screen, above the clock, I received pop-up messages that the Application Monitor and other components of the firewall were no longer working, and that I should re-install Comodo to see if the problem would go away. I wasn't able to get the message word for word, I apologize. So I opened up the Comodo Firewall to see what was going on, and the Application Monitor, Component Monitor, Network monitor, and Application Behavior Analysis had all been shut off. When I tried to turn each of them back on, Comodo wouldn't let me. So, I uninstalled Com... Read more

Read other answers
RELEVANCY SCORE 87.6

My computer is running on Windows 7 Ultimate 64-bit.
Since a few days ago, I've been starting to receive a message stating that the "DCOM Server Process Terminated Unexpectedly." A minute or so after the message shows up my computer is forced to restart. 
The message will come up after my computer has been on for a few hours, it's happened while playing games, or just browsing on Chrome.
Sometimes I'll receive a message saying "Windows must now restart because the Plug and Play service terminated unexpectedly." I'm not sure what triggers this one, but as with the other error, windows is forced to restart in a short period of time.
I've ran a Malwarebytes virus scan on both of my drives, but it showed that there were no viruses. It's strange that this is happening now, because I've been using this computer for well over a year with no troubles.

A:Windows 7 - DCOM Server Process Terminated Unexpectedly

Hello GH, this is a newer malware and we need a deeper look.Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

Read other 2 answers
RELEVANCY SCORE 87.6

Have Dell laptop with Windows Vista. Keep getting error "dcom server process launcher service terminated unexpectedly". After about a minute the system restarts. If I run "shutdown -a", I can stop the constant restarts. I've run a bunch of scans -- nothing found today. I installed malwarebytes and hijack this. Malwarebytes did not find anything today (yesterday it found and deleted a few files). I don't know what to do the the hijack this log. I've attached it -- can you help?Thanks!!PaulaLogfile of Trend Micro HijackThis v2.0.3 (BETA)Scan saved at 11:37:20 AM, on 1/22/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18865)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Dell Support Center\bin\sprtcmd.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Symantec AntiVirus\VPTray.exeC:\Program Files\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\wuauclt.exeC:\Program Files\TrendMicro\HiJackThis\HiJackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer�... Read more

A:Dcom server process launcher terminated unexpectedly

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

Read other 19 answers
RELEVANCY SCORE 87.6

I too am having the same problem as several others on the forum. I have dl and ran the TDDSKiller scvript you asked for and am including the log filehere as you requested the others to do. In addition I have something that has hijacked my browser. When I clcik on a link in Google it jumps to random sites rather than the site I wanted, that is unless I request it to open in a new tab, then it seems to go where I want it to. Thank you.

01:04:24:000 3412 TDSS rootkit removing tool 2.2.2 Jan 13 2010 08:42:25
01:04:24:000 3412 ================================================================================
01:04:24:000 3412 SystemInfo:
01:04:24:000 3412 OS Version: 5.1.2600 ServicePack: 3.0
01:04:24:000 3412 Product type: Workstation
01:04:24:000 3412 ComputerName: DCXNYR71
01:04:24:000 3412 UserName: fred ray
01:04:24:000 3412 Windows directory: C:\WINDOWS
01:04:24:000 3412 Processor architecture: Intel x86
01:04:24:000 3412 Number of processors: 1
01:04:24:000 3412 Page size: 0x1000
01:04:24:000 3412 Boot type: Normal boot
01:04:24:000 3412 ================================================================================
01:04:24:015 3412 UnloadDriverW: NtUnloadDriver error 2
01:04:24:015 3412 ForceUnloadDriverW: UnloadDriverW(klmd21) error 2
01:04:24:015 3412 MyNtCreateFileW: NtCreateFile(\??\C:\WINDOWS\system32\drivers\klmd.sys) returned status 00000000
01:04:24:031 3412 UtilityInit: KLMD drop and load success
01:04:24:031 3412 KLMD_OpenDevice: Trying to open KLMD Device(KLMD2... Read more

Read other answers
RELEVANCY SCORE 87.6

Hi,

This message keeps coming up on my computer and causes it to turn off. I have tried reading other posts about what to do to stop this but I really don't understand much about computers at all and so none of it makes sense to me!

Could anyone help me by giving me simple steps on how to fix this problem?

Thank you!!

Sophie
 

Read other answers
RELEVANCY SCORE 87.6

how do correct this, if i can't access any of my user accounts, including the administrator user account as well? The user account logons but terminates unexpectedly on my eMachine...I am using Windows XP. Thank you for any help at all!

Computneticz
 

A:Windows Logon System Process terminated unexpectedly

If you can boot to safe mode, you might be able to fix the problem. If you can't, you might need to do a repair install of Windows XP.
 

Read other 1 answers
RELEVANCY SCORE 87.6

Occasionally I will get this message after rebooting my computer. Also after returning from the screen saver, the computer will freeze! Any help would be greatly appreciated. Here is the HJT

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:10 PM, on 1/25/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-... Read more

A:DCom server process launcher terminated unexpectedly

Anyone with any ideas?
 

Read other 1 answers
RELEVANCY SCORE 87.6

A little over a week ago I started receiving two errors, one saying that the DCOM Server Process Terminated Unexpectedly, the other saying Windows Plug and Play stopped working. Each message will pop up after my computer has been on for a few hours, and afterwards it's forced to restart. I ran a Malwarebytes virus scan, but it detected no problems, so any help on this would be appreciated.
I posted a topic in the "Am I infected?" boards, but was redirected here for help. 
 
Here are the DDS.txt logs:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 8.0.7601.17514  BrowserJavaVersion: 10.45.2
Run by William at 18:58:53 on 2014-01-12
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.8086.5257 [GMT -8:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files... Read more

A:Windows 7 - DCOM Server Process Terminated Unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/520634 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 26 answers
RELEVANCY SCORE 87.6

ok my pc has been getting BSODs quite often and i havent been able to fix it yet.. but today i got a different type of BSOD. im not big in computer tech so i didnt have a clue on what it is and disregarded the numbers..:/

Also i have been getting regular BSODs for about 2-3 months now and i even tried reformatting which didnt help...

im running free avg antivirus and some people say thats the cause.. but i run the same antivirus on my laptop and it works just fine

i have uploaded the file from C:\windows\minidump

im running win7 home premium 64bit original (full retail)
comp is about 6months old
latest re-format was about a month
anyhelp will be greatly appreciated

A:The Windows Subsystem system process terminated unexpectedly

The only memory dump dates from 16 Jan 2012.

No Windows Updates after SP1 - most systems have 70 or more. Please visit Windows Update and get all available updates.

We've seen a number of BSOD issues with SSD's recently. Here's the information that I've compiled:





Quote:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs... Read more

Read other 1 answers
RELEVANCY SCORE 87.6

To preface this: I installed software yesterday on my Dell Inspiron 9400 w/ Windows XP Home and since then I cannot log on. I have a bit of a background in computer repair and I'm familiar with the recovery console so I was hoping I could activate the system restore from there. Safe mode is not an option. What I believe happened is that I had SP2 and not SP3 and the software was only compatible with SP3, though I can't verify right now or I don't know how. Is that possible without booting to find out? I have a good deal of my machine backed up but I am fighting for the most recent two months' work. Would very much appreciate any help!

- Windows XP Home on Dell Inspiron 9400 with SP2* I think
- Error: "STOP: c000021a" Windows logon process system terminated unexpectedly at 0xc0000022.
- Software installed was Avid Pro Tools SE

I don't have access to an XP disc right now but I can within a day or two thanks to my school. As I mentioned I have an external with 90% of my critical data on it already; if it were possible to manually extract the files I want to salvage by copying them to the external I would love to try that also. However, the problem I've encountered is "Access Denied" when trying to navigate to the documents and settings folder. Is having an XP cd a prerequisite for going into recovery console and trying this stuff? I will work on getting one. Thanks ahead of time.

A:windows logon process system terminated unexpectedly

Hi and welcome to TSF you could try hooking up to a usb external caddy and connecting to another computer or even this Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

Read other 5 answers
RELEVANCY SCORE 87.6

"DCOM Server Process Launcher terminated unexpectedly"

This has only happened to me while im playing a game called 'Crysis'. My computer is forced to restart after this message appears. I assume this is due to malware, i did some googling and some other people have said it may be a 'Rootkit'. Thats all i know, and here is my hjt log, Fix me up doc!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:14:18 AM, on 6/7/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\ASUS\EPU\EPU.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Users\Bobo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Bobo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Bobo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Bobo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Bobo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Inte... Read more

A:DCOM Server Process Launcher terminated unexpectedly

bump
 

Read other 1 answers
RELEVANCY SCORE 87.6

Hello and thanks in advance for your help.My machine is regularly running at upper 90% CPU Usage and at will randomly try to shut down giving the "dcom server process launcher terminated unexpectedly""shutdown -a" has given me time to run some scans, but nothing is found.please helpDDS (Ver_09-12-01.01) - NTFSx86 Run by Shelby at 20:25:41.68 on Sat 01/30/2010Internet Explorer: 8.0.6001.18702AV: AVG Internet Security *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}FW: AVG Firewall *enabled* {8decf618-9569-4340-b34a-d78d28969b66}============== Running Processes ============================= Pseudo HJT Report ===============uSearch Page = hxxp://www.google.comuSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8uDefault_Page_URL = hxxp://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?s=consumer&LC=0409&c=1c00uSearch Bar = hxxp://www.google.com/ieuStart Page = hxxp://www.google.com/uWindow Title = TIESuInternet Connection Wizard,ShellNext = iexploreuSearchURL,(Default) = hxxp://www.google.com/keyword/%suURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dllmURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dllBHO: {0... Read more

A:dcom server process launcher terminated unexpectedly

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 3 answers
RELEVANCY SCORE 87.6

I am getting the error dcom server process launcher terminated unexpectedly windows must restart. I have already ran malwarebytes and it finds nothing.

Read other answers
RELEVANCY SCORE 87.2

Hey, if anyone can give me a hand with my problem it'd be greatly
appreciated. I recently built myself a new gaming rig a couple
of months back, and up until about the last week everything's
been working great. I keep getting an error message that system32\services.exe
has been terminated (either code 203 or 204, it varies), and that the
computer will shutdown in 60 seconds. Using "shutdown -a" leaves it in a
near-worthless state. I'm on Roadrunner, so I use eTrust ezArmor (what can I say,
it's free...); I've run antivirus and anti-spyware multiple times, but obviously
it's not either finding anything else, or it can't clean it. System restore
isn't working now either, every time I've tried (multiple restore points),
it tells me that it was unable to restore my system.

Here's my HT log:

Logfile of HijackThis v1.99.1
Scan saved at 11:55:18 AM, on 4/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDO... Read more

A:Solved: Please Help!! sytem32\services.exe has terminated unexpectedly ; comp will shut down!

Read other 10 answers
RELEVANCY SCORE 87.2

This is on my dads laptop, as soon as i enable the wireless and it connects, i get the message "Windows has encountered a critical error and will now restart..."This is the error on the event log:The process wininit.exe has initiated the restart of computer ALAN-PC on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x50006 Shutdown Type: restart Comment: The system process 'C:\Windows\system32\services.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.Previously i had a problem with this laptop coming up with "Error 1, Error 2" on boot and i couldnt get into windows even on safemode, so i used hirens boot CD and fixed the problem.but now i have this new issue. Its giving me a right headache, so ?5 will be donated if someone from here can help me fix.Thanks

A:"wininit.exe has initiated the restart of computer..." "services.exe terminated unexpectedly"

Computer specifications would be helpful. Make and model, Windows version?

Read other 5 answers
RELEVANCY SCORE 86.8

I believe I have an infected computer. I have run malware bytes and malware bytes antirootkit to no avail.
 
I saw another post here http://www.bleepingcomputer.com/forums/t/519518/windows-must-now-restart-because-the-dcom-server-process-terminated-unexpectedly/ and tried some of the logging tools, I'll post rkills logs to start out with because that seemed to be the only one to report any kind of issue.
 
 
 
 
Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html
 
Program started at: 01/09/2014 10:45:29 AM in x86 mode.
Windows Version: Windows 7 Professional 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * C:\Windows\System32\rpcss.dll : 376,320 : 07/13/2009 06:16 PM : f2e8f3e59d3a11c3030a859aa4a0ca2e [NoSig]
 +... Read more

A:Windows must now restart because the DCOM server process terminated unexpectedly

Hi,You got hit with the newest infection. One of your system files (rpcss.dll) has been patched.You'll need more advanced tools to replace that file. Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.xXToffeeXx~

Read other 4 answers
RELEVANCY SCORE 86.8

I have received the message "Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly." My computer just continually restarted and restarted. I was used another computer to research the issue and was able to enter : shutdown -a in the cmd to stop the computer from restarting. I joined this website and downloaded HJT and ran a log. This is my log please let me know how to resolve this issue.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:52:51 AM, on 12/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CSHelper.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkc... Read more

A:DCOM Server Process Launcher service terminated unexpectedly

I have received the message "Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly." My computer just continually restarted and restarted. I was used another computer to research the issue and was able to enter : shutdown -a in the cmd to stop the computer from restarting. I joined this website and downloaded HJT and ran a log. This is my log please let me know how to resolve this issue.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:52:51 AM, on 12/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CSHelper.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkc... Read more

Read other 1 answers
RELEVANCY SCORE 86.8

Another issue i have: when in google chrome and i click on a link, it takes me to a different site and tries to get me to download their stuff.
 
I have windows 7 ultimate 64-bit
This problem started about 2-3 weeks ago. It happens randomly and it gets frustrating because I would be in the middle of gaming or on the web and my computer would just restart randomly. Also i have started using another web browser (firefox) because its harder to navigate google chrome because chrome takes me to different websites frequently asking me to download a software. For example if i wanted to download itunes at itunes.com, instead google would take me to http://itunes.softwaredl.net/
 
I have tried following steps on another post concerning the samet thing, but unfortunately nothing happened. I downloaded CCleaner and superantispyware + malwarebytes trials to do scanning. It removed threats, but i still have the problem with my computer force restarting and my google chrome being screwed up.
 
So, I have been told by xXToffeeXx in my original post http://www.bleepingcomputer.com/forums/t/521186/windows-must-now-restart-because-the-dcom-server-process-terminated-unexpectedly/ to download DDS and post them in a new topic. There are two notepad logs so I will post both just to make sure. I put the attached file attach.txt in this post instead of copy pasting. Thank you for the help in advance
 
 
DDS.txt file
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Interne... Read more

A:Windows must now restart because the DCOM server process terminated unexpectedly

Hello and welcome.  Please follow these guidelines while we work on your PC:Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.”  Absence of symptoms does not mean your machine is clean!Please do not run any scans or install/uninstall any applications without being directed to do so.Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.   Please download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Read other 48 answers
RELEVANCY SCORE 86.8

System keeps shutting down with this message displayed.
Did "shutdown -a" to stop timer.
Ran Super Antispyware, Malewarebytes Anti-malware, Spybot S&D, AVG, and CCleaner.
Still having issues.
Below is my Hijack this log.
Any suggestions?
Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:51:05 PM, on 1/20/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\RPG\Tmp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 -... Read more

Read other answers
RELEVANCY SCORE 86.8

Dcom Server Process Launcher Service Terminated Unexpectedly, PC shuts down in 60 seconds after th error message. Randomly searches are being redirected.

Windows XP Home SP3

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:26:19 AM, on 2/7/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\NO... Read more

Read other answers
RELEVANCY SCORE 86.8

Hi, posting this as requested by xXToffeeXx
 
The computer is restarting every few minutes with the DCOM error.
 
Malware bytes is also blocking IP 66.45.56.109 
 
I posted some logs from rkill over at my original post http://www.bleepingcomputer.com/forums/t/520237/windows-must-now-restart-because-the-dcom-server-process-terminated-unexpectedly/
 
Here is the dds log, attached is the attach file, as requested.
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.7600.16722
Run by bmullican at 11:35:53 on 2014-01-09
Microsoft Windows 7 Professional   6.1.7600.0.1252.1.1033.18.3548.2008 [GMT -7:00]
.
AV: Trend Micro OfficeScan Antivirus *Disabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro OfficeScan Anti-spyware *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.e... Read more

A:Windows must now restart because the DCOM server process terminated unexpectedly

Feel free to close this topic, system restore worked. 

Read other 2 answers
RELEVANCY SCORE 86.8

I have a Windows XP desktop and currently use Firefox instead of IE. I run AVG and zonealarm . I am constantly being shutdown with the 1 minute warning. Attached is my hijack this log. Thank you in advance for your help.

Logfile of HijackThis v1.99.1
Scan saved at 3:32:31 PM, on 1/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
... Read more

A:DCOM server process launcher service terminated unexpectedly

Read other 16 answers
RELEVANCY SCORE 86.8

Out of the blue I restarted my computer and started getting this message:
"DCOM server Process Launcher Service terminated unexpectedly."

Then the window counts down from 60 seconds and restarts. After searching, I've been able to stop the restarting and am considering disabling the DCOM service as others have mentioned, but I'm not sure if it's an essential "service" to keep my computer running normally. I ran HJT and here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:48:39 PM, on 12/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBKA.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.e... Read more

Read other answers
RELEVANCY SCORE 86.8

Hello people, I am in desperate need of some help here! I am running windows 7 Home Edition SP1 64bit on a 6month old ASUS laptop pc.

I turned on my computer last night after not using it all day and found out that it is restarting automatically right after you login or even you do not login (even I don't type password to login, for 30 sec, the windows went to shutting down by itself).
Once I login, here is the message that I got randomly (when you reboot and login you will get one of that).

WINDOWS MUST NOW RESTART BECAUSE DCOM SERVER PROCESS LAUNCHER SERVICE HAS TERMINATED UNEXPECTEDLY

WINDOWS MUST NOW RESTART BECAUSE THE PLUG AND PLAY SERVICE TERMINATED UNEXPECTEDLY.

WINDOWS MUST NOW RESTART BECAUSE POWER PROCESS SERVICE HAS TERMINATED UNEXPECTEDLY.
but in my case, I can not do anything after login:
I have 10 sec. after the windows show up but I can not make anything run. I can't get into "cmd" or any antivirus program. They won't just open up. Then, the windows restart so I can't follow the steps in that post at all.

1. I got to "Safe mode" but again right after login. The message shows up then restart. even before it restart, i can't make anything run, ie. "cmd" won't open up.

2. Safe mode with command prompt has the same problem also.

3. Start up repair for windows 7 won't work also.

Any recommendations or suggestions would be greatly appreciated. Thank you.
 

Read other answers
RELEVANCY SCORE 86.8

Hello everyone,
I've seem to stumble this problem and i found your site on Google hopefully you guys can help me out Any who i thought this wasn't to serious at first, but now it happening quiet a bit at random times. So this happened about 3-4 times today according to event viewer and I'm really starting worry now. Could you guys please advise me what to do i want to reformat as a last resort if this cant be fixed thanks again!


DDS (Ver_10-03-17.01) - NTFSX64
Run by Johnny at 22:23:23.74 on Thu 07/29/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.4086.2390 [GMT -4:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exeFaulting application name: svchost.exe_DcomLaunch, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007feed130118
Faulting process id: 0x2f4
Faulting application start time: 0x01cb2f7a7ae8deb0
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: unknown
Report Id: 25b38777-9b76-11df-94d3-00241d8de11e
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\COMODO\COMODO livePCsupport\CLPSLS.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Windows\... Read more

Read other answers
RELEVANCY SCORE 86.8

Everytime I turn on my Dell computer ( I have windows XP) I get an error stating "The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. The shut down was initiated by NT AUTHORITY/SYSTEM.

Message: Windows must now restart becuase the DCOM Services Process Launcher Service terminated unexpectedly."

I also get another pop-up message stating: "Generic host process for WIN32 services has encountered a problem and needs to close. We are sorry for the inconvenience."

I have downloaded and ran AVG, Malwarebytes' Anti-Malware and Ad-Adware. All programs found viruses/infections which I deleted but the problem is still occuring. Any suggestions?
 

Read other answers
RELEVANCY SCORE 86.8

Another issue i have: when in google chrome and i click on a link, it takes me to a different site and tries to get me to download their stuff.

A:Windows must now restart because the DCOM server process terminated unexpectedly

Hi,You got hit with the latest version of Zekos. One of your system files (rpcss.dll) has been patched.You'll need more advanced tools to replace that file. Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.xXToffeeXx~ 

Read other 4 answers