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help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Q: help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Customer reports "FBI virus".  I can't even get that far.  Regular boot goes to startup repair and reports that it can't automatically fix.  Safe mode boot looks like it will boot, but then the computer reboots itself as if to regular mode and then locks up to a blank white screen.  This is the second one I have seen this month like this.  What is it, and how to fix?

RELEVANCY SCORE 200
Preferred Solution: help- trying to boot to safe mode-then pc restarts & locks to blank white screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Welcome aboard
 
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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RELEVANCY SCORE 102.4

hi guys,

had the internet page open on startup virus the other day...booted to safe mode installed malwarebytes and it removed it
lent my laptop to my brother who says the same thing is happening...only this time
i cant start in safe mode with networking...it just says logging off and shutting down and restarts in normal mode
i cant run task manager from normal mode

cant think what to do about this
should i take the hard drive out and usb it to a system and run a scan...thats worked for me with types of malware, but i dont think it works with this sort of stuff...

just googled and found a malwarebytes boot cd for locked computers...think i will give this a go!!!

any help appreciated
 

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RELEVANCY SCORE 93.2

On a shared Windows 7 laptop, I turned it on and it boots normally then a couple of seconds after my home screen comes on it goes to a white screen and the only thing I can do is ctrl+alt+del and restart/sleep mode/hibernate/shutdown. All other options lead right back to white screen. Even booting in safe mode and safe mode with networking do the same thing. The only options that work is safe mode with command prompt or advanced boot options from BIOS +f8. On start up my computer does run an automatic check disk operation and that has run but nothing else. I have a FRST scan result and have not done anything else. Any help would be appreciated!

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RELEVANCY SCORE 89.2

ok i was getting help with this another forum but that forum is currently down and the last thing they had my try was to try the last known good configuration if that would boot into windows, well i tryed that and it didnt work, this all started after i used combofix in safemode to remove some virus on my computer and now i cant boot into windows normally so if anyone has any advice please let me know thanks.
 

A:blank screen on boot up but safe mode works

While booted into the safe mode try looking for any error or warning messages in the Event Viewer, which is in Administrative Tools in your Control Panel. You click either application or system on the left side in Event Viewer, then I do click view, filter, then click to uncheck the box for information, apply and ok, so then only warnings and errors will show on the right. Then just double on one of those to open to see the details of it. Maybe try to run the system file checker tool in safe mode too, click start, run, type in this; sfc /scannow , and include that space before the / too.
 

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RELEVANCY SCORE 89.2

I have here my Mother in Laws C670-14D and its developed an issue whereby when you power up the screen is blank. it does have backlight and you hear the windows startup sound that you get before you login as windows starts up.

I can see the screen if I start in safe mode, in fact I'm using the PC in safe mode as I type this.

I did hae a similar problem in the past with another Toshiba laptop and that was windows 8, the issue was connected with power save settings but I've tried all of those and no luck. Also tried the remove battery suggestions, nothing has worked.

I'm guessing windows has done an update that is causing this but I'm at a loss and google has turned up nothing.

Running Windows 10 Home edition 64 bit

Any ideas anyone?

Thanks in advance

Steve

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RELEVANCY SCORE 88.4

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.
Best,
Erik

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RELEVANCY SCORE 88.4

Dell Optiplex running XP SP3. On boot just goes to a blank (but glowing) screen after the DELL startup screen.

Can get the boot options screen, but trying to boot into safe move it hangs on SR.SYS

Booted into recovery console and ran chkdsk which reported it had found errors. Did fixmbr and fixboot, but still get the same problem.

What to do next?
 

A:Solved: Blank screen on boot, hang on SR.SYS in safe mode

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RELEVANCY SCORE 88.4

Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.

I do not have an XP installation disc, but do have the Recovery Console on my boot up menu. I have tried running ChkDsk, FixMBR, FixBoot but to no avail.

Help!

A:XP will not boot in normal or safe mode--blank black screen

Can you do a CTRL+ALT+DEL and start a new task called explorer.exe?

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RELEVANCY SCORE 88.4

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.
Best,
Erik

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RELEVANCY SCORE 88.4

I have an eMachine -T3304 running on XP. The screen keeps going black and then open in safe mode. This has been happening periodically, could be hours after boot up or could be right after. Today it's blinking off and on every few minutes. I replaced the monitor thinking that was the problem, but no change. HELP! Thank you

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 3300+, x86 Family 15 Model 44 Stepping 2
Processor Count: 1
RAM: 734 Mb
Graphics Card: NVIDIA GeForce 6100, 128 Mb
Hard Drives: C: Total - 90985 MB, Free - 51278 MB; D: Total - 4399 MB, Free - 2778 MB;
Motherboard: First International Computer, Inc., K8MC51G, PCB 1.x, C566186233
Antivirus: System Shield, Updated: Yes, On-Demand Scanner: Enabled
 

A:Boot fine - Screen goes blank periodically then into safe mode

Sounds liek you have an overheating issue. When is the last time you cleaned out your fans? Regooed the processor?

If thats not the cause, then I would say its probably a virus or malware, or the power supply is on its way out.
 

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RELEVANCY SCORE 87.6

okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here
 

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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RELEVANCY SCORE 86.4

Hi

Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up

Trj.ZPACK.GEN

at the following url: http://forums.techguy.org/virus-other-malware-removal/954912-trj-zpack-gen.html

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:

multi<0>disk<0>rdisk<0>partition<2>\windows\system32\drivers\iojtcgwf.sys

I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.

PLEASE HELP ME?!
 

A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?
 

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RELEVANCY SCORE 82.4

Good evening, one and all. I will try to include as much relevant info as possible:

trying to fix a toshiba satellite a135 for a friend. has vista (version unknown), and i have no idea if it has any SP, as I have yet to be able to get it to boot in anyway to a desktop. have not been able to get it to boot past the loading animation/copyright splash (goes to a blank screen instead of the desktop). safe mode /w networking was failing on a .sys entitled AVGIDSEH.sys. google got me to here: http://forums.cnet.com/7723-19703_102-508463/avg-update-today-comp-won-t-boot/. I made the USB version of the Rescue CD and changed all AVG*.sys to .bak as directed. thinking there was 6-7 files renamed in the specified file path. tried to reboot, still no advancement. did safe mode w/networking again and it now locks up at crcdisk.sys. at this point, i popped in a hiren's disc and got it to run Startup Repair since I don't have any kind of Vista disk laying around. I initiated the attempt about 2.5 hours ago and it doesnt look like its doing anything. i see no hdd activity lights and the progress bar looks like more of a sliding progression bar than one that is actually moving forward in progress.

really, really trying not to reformat. (she needs this due to academic papers she doesnt have backed up anywhere else, plus the standard media (music/pictures/etc)

also, when do I throw in the towel and attempt to cancel Startup Repair. I see a number of topics on the internet where SR s... Read more

A:Vista cannot boot, locks up on crcdisk.sys in safe mode boot attempt

ok sitrep: went to bed, woke up, Startup Repair is still running. Tried to cancel it, got a notification of "The current repair option cannot be cancelled". Does this mean its actually doing something or am I just wasting my time letting this run?

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RELEVANCY SCORE 82

I have desktop pc with windows xp sp2 and I'm having trouble getting to the login screen. First let me say that I have rudementary knowledge, and by saying that I mean that you will really need to explain things like you are talking to a child. I have just enough tech know-how to really get myself into trouble.

SO I tried to login today and my pc locked up. I did a power down and upon restart it stayed on the Windows XP screen endlessly, so I powered down again. This time I got to the screen where it said that something went wrong and I needed to choose to either enter safe mode, safe mode with networking, safe mode with command prompt, start form last working config or start windows as normal.

None of these work. If I do as normal, I'm back at the endless Windows XP screen. If I try any of the others I get a full screen of this:

multi(6)disk(0)rdisk(0)partition(1)\windows32\drivers..... After the .... there's many different options on the screen, lots of different things but all have that text proceeding it.

I can't get to a command prompt to type in some of the things I've seen I need to try from various searches. I can't get to a safe mode to anything that way. I can't get to a login in any way shape or form.

So...my next step was booting from the windows disc. I tried this, and nothing happens at all. It's not reading the disc at all, so it's not sending me to a screen where I have a choice to reinstall windows or repair,... Read more

A:Can't boot Windows XP, locks up, can't safe mode

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RELEVANCY SCORE 80.4

My girlfriend lives in a different city and she somehow got this Ransomware demanding $450.
FBI, child porn etc...
So I had her send me her computer through the mail. I started the computer and went to Safe Mode with Networking to attempt the fix described here.
Once I push ENTER for Safe Mode with Networking the screen just goes white.  Nothing...
I've tried again and again... This Toshiba Laptop is only 1 year old !!!
 
What can I do?  Please help...

A:Safe Mode then white screen !@#$%^&* Please Help

I'll report this topic to appropriate helpers.
Hold on there....

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RELEVANCY SCORE 79.6

Hello,
 
I have been dealing with a problematic virus for a few days now.  I am usually able to find some removal instructions when I get an infection and remove the problem on my own, but this is another level of problem obviously.  From what I have read I think I need to use the Farbar Recovery Tool to get rid of this.  I used it and got a log, but I do not know what to do next and am quite hesitant to begin trying to create my own fixlist file.  I will attach the log below.  Any assistance would be greatly appreciated. Thank you in advance.
 FRST.txt   21.55KB
  5 downloads

A:White screen/Safe mode reboots

Hello bobtoobs I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

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RELEVANCY SCORE 79.6

The machine is a Latitude E6520 running Win7 Pro 32-bit.  I can't access anything on it.  I just get a white screen after logging in.

A:FBI Ransomware and now white screen in safe mode

Hello mudhustler, and welcome to the Malware Removal Forums! My name is bloopie and I'll be helping you with your problems as best I can! A few things to keep in mind while we are working together:If you have since resolved the original problem you were having, I would appreciate it if you let me know.If you are unsure about any of the steps just post what you can and I will guide you!Please tell me if you have your original Windows CD/DVD available.Please copy and paste all logs here unless otherwise instructed!Upon completing the steps below I will review your topic an do my best to resolve your issues.==========Now, let's see if we can get a log to work with. You will need the use of a removable flashdrive/thumbdrive for the next steps.Step Please download Farbar Recovery Scan Tool and save it to a flash drive.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Plug the flash drive into the infected PC.If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.If you are using Vista or Windows 7 enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arro... Read more

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RELEVANCY SCORE 79.6

Hello all- I have a Toshiba laptop running Win 7 HE 32bit that suffers from white screen on boot, safe mode reboots.  From reading other topics in this forum, I have run FRST with the following results: Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 08-06-2013Ran by SYSTEM on 10-06-2013 14:00:08Running from F:\Windows 7 Home Premium Service Pack 1 (X86) OS Language: English(US)Internet Explorer Version 9Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and Addition.txt log.==================== Registry (Whitelisted) ==================HKLM\...\Run: []  [x]HKLM\...\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun [98304 2009-07-29] (Advanced Micro Devices, Inc.)HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe [7625248 2009-07-28] (Realtek Semiconductor)HKLM\...\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL [352256 2009-07-09] (TOSHIBA CORPORATION)HKLM\...\Run: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP [425984 2009-06-02] (TOSHIBA Electronics, Inc.)HKLM\...\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE [476512 2009-08-05] (TOSHIBA Corporation)HKLM\...\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe [460088 2009-07-28] (TOSHIBA Corporation)HKLM\...\Run: [00TCrdMain] %ProgramFiles%\TOSHI... Read more

A:White screen/Safe mode reboots

Hello Gumby83 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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RELEVANCY SCORE 79.2

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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RELEVANCY SCORE 78.8

Hi there so. I downloaded a movie and my laptop just stopped working. It's a windows vista operating widows 7 I think :-/ any way I go to start it up and it goes to the safe mode option screen. After clicking all of them right after clicking it restarts. It won't even go to another screen. I've tried pressing f8 but it won't even work on any of those options none of them not even the restarting one. I literally can't do anything I can do f9 and it takes me to to setup utility but that's it. Please help!

A:Restarts after safe mode screen

Sounds like malware came bundled with this "movie". Burn a copy of the most recent version of "Kaspersky Rescue Disk" and use it to scan your problem computer for any infections.

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RELEVANCY SCORE 78.8

sorry if this is the wrong place for this-wasn't sure.

I guess I have that white screen virus. I think I could handle removing it but I need the desktop and safe mode is stopping lots of tricks. But I cannot get to anything.

Sys restore fails everytime.

how the heck do I fix this.Without reinstall.

A:white screen virus stuck in safe mode

hi,and welcome to eight forums .
if this is the wrong place someone will move it .
you could try making a virus removal boot cd on another computer to use ,like this one in the link ,there are others but I chose this one to show you .
Kaspersky Rescue Disk 10

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RELEVANCY SCORE 78.8

Hi,

Last night i closed my laptop when it had about 2 mins of battery remaining. This is normally fine.

However, when i went to turn it back on again and went throught the 'windows did not shut down properly... choose a mode etc'

The screen went white after the little windows sign came up. I could not do anything like task manager etc.

Then i ran in safe mode and the screen loads fine etc and i get to the desktop.

I want to do a system restore but you cant do anything on safe mode -.-

Any ideas?

Thanks,

Craig :'(

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RELEVANCY SCORE 78.8

Hi,

I have a pc with Windows XP with SP2 installed. My computer has generally worked fine with little issues, but the other day Norton flagged up a virus issue. The virus was called Trojan.Patchep!inf, and couldn't be removed using Norton.

Naturally, I'd have posted this in the malware removal/HJT forum, but I'm now locked out of my system.

I need a way to be able to get into Windows before I can pull off any HJT logs or run any applications.

The issue I have, is when Windows is loading up. I turn on my computer, and Windows boots up until the scrollbar/loading page. The computer then automatically reboots, and the cycle continues until I just hold the off button to turn off the computer. I've entered the boot menu and attempted the reboot in Safe Mode, and also tried using last working configuration. This has no effect, and still results in the constant restarting of the system.

I don't have a Windows XP disc as it was pre-installed when I bought the computer.

For the time being I can boot from disc using Linux Ubuntu. I read about the virus that infected my system, which suggests that files such as winlogon are affected by the virus, which would explain my problems booting. Would it be possible to repair these files from Ubuntu, allowing me to boot the computer with Windows? I can then start a thread in the malware forum, posting HJT logs etc.

Thanks for any help,

Simon
 

A:Windows XP constantly restarts and won't boot - can't eve boot in Safe Mode

Try pressing F8 when the computers starting up, and in the menu where you can choose safemode, last known good config, etc... select "disable automatic restart on failure" and see if you get an error message at the point the computer usually restarts. If you do , post the error code on here!!
 

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RELEVANCY SCORE 78.4

Hello,

As per the title, my pc only runs in safemode or it will keep rebooting.

The general performance is very slow and feel there may be a virus present.

Also have a few messages pop up and say that they have failed "GetEntryPoint" and can't seem to remove DaemonTools from, the system.

Any help would be greatly appreciated.

Thanks

Si

A:Constantly Restarts on boot up, will only run in safe mode

If you feel you are infected please click on the link in my signature for Virus/Malware Help and post in that section of the forum.
You can try running your computer in a Clean Boot

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RELEVANCY SCORE 78

I jus bought the Sims 2 an its aight but it freezes and I must update my video driver
I'm tryin to update my ATI radeon 9000 video driver
what I've done so far/able to do ->
->Downloaded driver update
->Uninstall both the ATI driver and the ATI control panel

Finally I uninstall ATI radeon 9000 and have to restart my computer

When I try and run the computer in safe mode (hit F8 on the loading thang) It begins to load but then stops then after about 2-3 seconds a blue screen appears and have to restart to ->best known configuration...
Can anyone help me update this driver I've been troubled by this for 3 days and askin everywhere
 

A:Updating video driver.... Safe mode locks up and blue screen appears

What operating system version do you have?

Go here and get the instructions listed under [ALL-IN-WONDER RADEON and RADEON graphics series].

You may want to update DirectX.

Be sure you have the right driver .

Good luck!
 

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RELEVANCY SCORE 78

As the title suggests this keeps happening

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RELEVANCY SCORE 78

Hello,
 
My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.
 
I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.
 
Help!!!

A:black screen with white cursor safe mode not an option

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.
 
If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?

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RELEVANCY SCORE 77.2

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

A:Cant enter safe mode, restarts during login screen

  
Quote: Originally Posted by Kloppstock


Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?


Safe mode is entered before login.

Repeatedly tap F8 when booting
Ken J

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RELEVANCY SCORE 77.2

My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is. 
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
 
 
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
 
Can't seem to figure out what to do.
 
Please, could you help me?
 
 

A:Windows 7 start-up White Screen in regular & safe mode - help needed

Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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RELEVANCY SCORE 77.2

I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!

Thanks,

Kara
 

A:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to Microsoft.com and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck
 

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RELEVANCY SCORE 76.4

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think….) Now the computer is stuck in safe mode and I´ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What´s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!
 

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RELEVANCY SCORE 76.4

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think?.) Now the computer is stuck in safe mode and I?ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What?s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

A:Safe Mode Blank Screen - Help!!!

You might want to perform a Chkdsk to check for hard disk errors.

http://support.microsoft.com/kb/315265

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RELEVANCY SCORE 76.4

I have a Dell Inspiron with Windows 2000 and it has been on the brink for a while. Two nights ago it told me I needed to run a Windows Update. I have never done that before but I clicked ok. Then when I tried to restart the computer - blue screen - memory available is less than memory installed - something like that. Tried to restart to last known working configuration - did not work. Tried to restart in safe mode - screen ran a list of code lines and then went back to the same blue screen memory message. Then I ran a diagnostic and there was a DST short test failure. While I was looking up DST failure I turned to look at my computer, with the diagnostic still running, and all of a sudden the screen was totally white, then green, then red (not in that exact order). I screamed and turned off the computer. Can anyone help me turn it on for at least long enough to back up some files that have been created since my last back up??? Thanks.
 

A:Won't start in Safe Mode, DST failure in diag, screen flashing white, red, green, etc

Google for and download Hirens BootCD which includes a number of tools and a stripped down version of XP called MiniXP. That should enable you to pull your files out and prepare the hard disk for a fresh installation - if you have an XP CD.
 

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RELEVANCY SCORE 76.4

Having an issue with a laptop that has Vista installed.  I am getting the dredded black screen with movable white cursor.  There are no system restores available and I cannot start in Safe Mode.  I can start from a recovery disk to access the command prompt
 
I have seen many people running FRST in this forum for the same issue.  I was wondering if anyone would be able to try and assist me and, if they recommend me attempting to use the FRST program, I can post the results.

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RELEVANCY SCORE 76.4

I get a blue screen then it restarts in a loop, so I have tried to start in safe mode however this reads the hard drive then goes into a similar loop of getting a blue screen and restarting. I have the windows XP disk and code, but wondered whether by reinstalling windows all data would be lost? I would, if at all possible prefer to get the data from the hard-drive, is there any way to do this. Also, I am not entirely sure on how to re-install it anyway.

The computer details are as follows:
Acer Travelmate 6410
Acer Inc.
AcerSystem
Intel(R) Core(TM)2 CPU
T5500 @ 1.66GHz
1.66GHz. 504Mb of RAM

Microsoft Windows XP Professional version 2002
Service pack 2

Thanks very much

Chris
 

A:Blue screen constantly restarts even in safe mode, help needed

If you format the drive then reinstall you will lose everything. A way to prevent this is to boot from an external media using a bootable operating system like live linux, then copy your files. An alternative option would be to repair your Windows Xp installation. I can help you with doing either if you want me to
 

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RELEVANCY SCORE 76.4

I realize this problem happens to MANY people, but this is kind of urgent right now..

My computer specs are in my signature/profile (I think).

This is the best computer I have, so I really want it to work again.

First things first, this is how it happened...

1. I was running Win XP Media Edition SP2 fine.
2. I installed Seven Remix XP to get Windows 7 look on XP.
3. I restarted computer since it said I needed to.
4. It restarted after the logon screen. Basically, it logs on, then turns black for 5 seconds, then restarts.
6. I go into safe mode and uninstall Seven Remix XP.
7. It still restarts automatically

Any ideas, please??
I really don't want to use my backup drive, as that will revert my system back to "factory settings". (But I'll still have my programs, obviously)
I'm saving that as a last resort.

Please reply ASAP, this computer transmits Wi-Fi, and I use it for gaming, also, so I really want to get it back up and running.
Any more info needed, just ask.

EDIT: My specs: 2.4GHz AMD Athlon 64 CPU, 2GB RAM, 512MB ATI Radeon X1600, 225MB HD, Windows XP Media Edition.

A:Computer restarts after logon screen, safe-mode DOES work

Have you tried "Last known good configuration" from the advanced startup screen?

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RELEVANCY SCORE 76.4

[SOLVED]

I tried going into safe mode, but when I hit the logon screen, my comp would automatically restart after a few seconds. The seconds are random. Normal mode/startup worked fine. So I thought I could try using msconfig and had windows do safeboot with minimal .... That was a bad idea, since now my computer tries to always go into safe mode, and it always restarts at logon. I've managed to type in my password fast enough but it says it's incorrect, and then restarts a split second after. And I've also tried leaving it blank, but that was incorrect.

I've tried pushing f8 during boot up choosing "repair your computer". I tried automatic fix, but that didn't work. I didn't have any restore points or images, so I couldn't do either of those. I tried the memory diagnostic and nothing was wrong. I tried using the command prompt and tried finding and running msconfig.exe in system32, but it wasn't there.

After pushing f8, I've also tried selecting safe mode with command prompt, but it goes to the same logon screen, and then restarts. I've tried "last good configuration" and "disable automatic restart on system failure" or something like those, without any luck. I've also selected normal mode but since I've selected safeboot, that just goes into the safe mode logon and restarts.

I've tried putting in the windows 7 disc, and managed to get to the menu with the automatic fix, restore point, and command prompt by logging in with the s... Read more

A:computer restarts when loading safe mode logon screen

So after doing some searching, I thought I should try editing the boot.ini. I found out that windows 7 doesn't use boot.ini, but uses the boot loader program. I figured out that I had to use the command "bcdedit" in the command prompt. I found the word "safeboot" for one of the parameters in the list bcdedit provides. Then I took some time and learned how to change that. I learned I had to use the command "/deletevalue" and from there, I got my comp to go back to booting normally.

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RELEVANCY SCORE 76.4

hi everyone

well I am going to talk about this problem from the beginning
my laptop was fine running on vista OS and when I heared about windows 7
I installed it and that went fine too
4 months later the laptop suddenly restarts at any time (browsing - playing games .. etc)
I took it to a technical and he formatted it to windows XP then when I opened the laptop it restarted on loading screen (where the logo is displayed)
I told the technical and he said that I should go to safe mode and restart from there I tried this and it worked
a few weeks later and this method stopped working
now I must go to safe mode and restart and go there again and restart ... etc now it is luck which opens it cause it works sometimes and sometimes not
yesterday i re-installed windows 7 on another drive (not C:/) and to complete installation I must restart the computer
now I must choose an operation system on startup so when i choose windows 7 it restarts on loading and the same on XP but I can acces safe mode in XP

My Laptop is toshiba satellite A300 - 4GB Ram - ATI Radeon Graphic card 1GB - 400 GB hdd

thanks for any help
for any information needed I am here

A:Windows restarts on loading screen (safe mode accesible)

I took my laptop to another technical and he told me that the problem is between the CPU and the fan.
anyone knows how much is this right ?

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RELEVANCY SCORE 76.4

Hi I'm running Windows XP Service Pack 3 on my HP Pavillion ZE4800 (I know, kill me please).

I am not on that computer right now.

When I press the power button and it begins to boot within 10 or 15 seconds or so I get a flash of a blue screen which has text in white which I cannot read as it goes by too fast. After the blue screen flashes, my computer turns off and automatically begins to restart.

At first I had not gotten the F8 boot option screen, and the aforementioned process occurred, but in subsequent times the screen did appear. I attempted the 'Start Windows Normally' option and blue screen flash etc., occurred. I found that even starting in 'Safe Mode' does the exact same thing. The only configuration in which I found that I can actually get Windows running is 'Safe Mode with Command Prompt'. I the only option I have not tried is 'Safe Mode with Networking' as I have my desktop for internet to resolve these issues.

I tried booting from the XP CD and do a system restore but the blue screen again appears, turning off my laptop and starting it again.

I believe I somehow switched from 'Safe Mode with Command Prompt' to regular safe mode by opening the Task Manager > New Task (Run..), and opening up C:\XXXXX (whatever is in the drop down box). Only after this does my desktop appear and I get this error message:

"Windows cannot find '/idlist,648:1404,C:\Program'. Make sure you typed the name correctly, and then try again. To search for a file, cli... Read more

A:Can only start in safe mode, blue screen flashes, restarts

http://www.myfixes.com/articles/system

try the above webpage process to do a System Restore

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RELEVANCY SCORE 76

Trying to hook up different monitor to computer; getting a "Not Optimum Mode" message; trying to reboot computer hoping to get to safe mode to change resolution to 1280x1024. Monitor remains blank during reboot so we can't do. (Sorry this is sort of a repost of the same problem...thought I worded it poorly before, now I know I should have just edited...)
 

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RELEVANCY SCORE 76

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.

http://forums.techguy.org/windows-nt-2000-xp/596146-solved-windows-cant-boot-black.html
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:
AmdK8
Fips
nod32drv

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.
 

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:
http://www.michaelstevenstech.com/XPrepairinstall.htm
 

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RELEVANCY SCORE 75.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

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RELEVANCY SCORE 75.6

Hi, there:
 
My computer is Windows 7 PC and I got a blank white screen at start up.  I try to get to safe mode and safe mode with networking and it automatically shut down.   I was able to get to safe mode with command prompt but it does not have internet access. Since I don't have internet otherwise, it is quite difficult for me to communicate.  I use borrow a phone with data so I can communicate for the time being.  I was suggested to run combofix and saw this forum.  Attached is the log. 
 
Please let me know what I need to do. 
 
Thanks for your help.
 
wlc2wlc

A:Blank screen and safe mode shut down

Hi, there:
 
My apologies.  I saw others providing a DDS log so here it is.
 
Thanks.
wlc2wlc
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 8.0.7600.17197
Run by Desmond at 18:42:24 on 2013-03-01
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.2.1033.18.3958.3050 [GMT -8:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\system32\ctfmon.exe
C:\windows\explorer.exe
C:\windows\helppane.exe
C:\windows\system32\notepad.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ca.yahoo.com/
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSCA&bmod=TSCA
mDefault_Page_URL = hxxp://www.google.com/ig/redi... Read more

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RELEVANCY SCORE 75.6

Ran Spybot and Adaware.

When I try to boot into SAFE mode, I get a blank screen. Tried to launch explorer.exe from there, but it kept stopping that process.

Logfile of HijackThis v1.99.1
Scan saved at 8:42:08 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet E... Read more

A:Winfixer got me, blank screen Safe Mode

Hello and Welcome

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Download this tool and save it to your desktop. Then double click the tool and follow the instructions.

VirtumundoBeGone.exe

When its done, reboot and post the log that is created on your desktop called VBG.TXT in your next reply


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):Empty Recycle Bins
Delete Cookies
Delete Prefetch files
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Then, perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer Once the scan is complete, it will display i... Read more

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RELEVANCY SCORE 75.6

Hi, my computer has had some problems recently

I had redirect issues on Internet Exploer

I reinstalled Internet Explorer 8 and rebooted
When i rebooted the second time, it started up it went to the black screen which asks if you want to start up in safe mode, last known working configuration etc etc. I have tried all options and none of them work, it sounds like it it whirring into action but then it comes back to the black screen.

Can you please help me?

A:Can't get by Blank Screen (Safe Mode, Last known Good etc.)

<<Hi, my computer has had some problems recently...>>

My guess is...your system still has those problems. Mind sharing exactly what symptoms were exhibited by "some problems"?

Louis

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RELEVANCY SCORE 75.6

So basically my Nvdia was acting up and a tutorial told me to uninstall the drivers in safe mode and reinstall. but my BIOS menu wouldnt show up so I followed another method using msconfig that manually launched it into safe mode. I didn't realize that it launched in safe mode everytime until you disable it. unfortunately I can't disable it as the computer sends no image to my screen and is blank. so if there is a method to basically force your pc to start in normal mode I could disable the settings and all would be good.

A:Stuck in safe mode with blank screen. need help

Hi, when stuck in safe mode press the ctrl + alt + del buttons together. From the options select "TaskManager" in task manager "new task" type msconfig, go to "Boot" now undo the safe boot option. Restart.

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