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Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

Q: Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing
Any ideas please

RELEVANCY SCORE 200
Preferred Solution: Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

harrrrrrry.Cable LooseIf you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.Check the BatteryRight-click the battery icon in the lower right-hand corner, then click Dell Extended Battery Life Options. If this option is not available, proceed to Step 2. Click the Battery Health tab. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.Make sure your bios is updated. You can also run the diags. click the link below.http://dell.to/2k3NUrHTo run a full diagnostic on your computer, go to the Dell PC Diagnostics page, click the Advanced tab and click Run Diagnostic. Uninstalling & installing the Battery DriverIf the above steps don’t resolve and you might need to uninstall the battery driver, and then restart your computer. Follow these steps:Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Double-click Batteries.Right-click Microsoft ACPI-Compliant Control Method Battery and then click Uninstall.Restart your computer.NOTE: After rebooting and installing the driver, update driver software. Right click "Microsoft ACPI-Compliant Control Method Battery," then select "Update Driver Software."[Notebook needs to be connected to internet] Follow the instructions that appear.

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RELEVANCY SCORE 123.2

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

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RELEVANCY SCORE 119.2

Hey there,
I've been using my upgraded Inpiron 17R SE happily for a couple of years by now. I've even gone as far as buying an 128GB SSD to futureproof it. This is the only drive - besides the DVD drive - currently present in the laptop. However I've had an issue for quite a while:
Whenever I try to boot the Laptop only using the Battery (even fully charged) it Posts then loads Windows and turns of just before the Login-Screen (I can't see it). When I proceed to turn it back on, it Posts then beeps and says that there is a Real Time Clock Error and gives me the option to proceed booting or to enter Setup.
This however doesn't occur when using the Power-Brick. Moreover it isn't always the case. Sometimes the Laptop boots and works fine just using the battery, but then upon opening a Programm (while under battery-power) it shuts of and gives the same error message again. If it decides to work the battery still lasts for 2-2.5 hours.
I'm really confused to what the problem is. It could be a power delivery problem, but it's still the original battery and laptop with only the HDD changed to a SSD.
I'm aware of it being a rather old machine, but selling it is my only hope for getting a new laptop for college, but I can't sell it in this state. 
I'm at a lost and really really sad because of this issue. I'm sorry for any typos or grammar mistakes, I'm a non native english speaker.

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RELEVANCY SCORE 118.8

I have recently purchased a new Dell Inspiron 15 5578 2-in-1 Laptop. When I plugin the charger, the battery is only charging upto 60% and after that it says not charging.

I have tried to install the Dell Quickset software and changed the settings in battery management software and tried all the ways I found in forums. Still I am having the same issue.
Can anyone had the same issue & solved it.
Please help me to find out the solution for this.

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RELEVANCY SCORE 116.4

Greetings to ALL
My name is Sergey and I am from Ukraine
I bought battery for my Inspiron 17R (7720).
I would kindly request any DELL Technical Support / Liaison to assist me in knowing the battery which I bought is genuine DELL or NOT ?

This battery has Dell part number Y3PN0 - for this DP/N Google search shows another type of battery. Cells made in Japan but first two letters in serial number are KR, which are mean that cells from Korea. Seller insist that battery is original, but I am not sure, because laptop switching off when has 76% (after 36 minutes of working) - and switching off immediately, without saving any work.
My old battery has DP/N 911MD
Thank you in advance.
BRGDS,
Sergey

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RELEVANCY SCORE 106.4

One of my Inspiron 17R 7720 SE laptops (I have three) hadn't been used for a while so I plugged in a charger to charge up the battery. The computer was turned off, not being used at the time. A while later I noticed the battery status LED on the front of the computer case was flashing 4 orange flashes, then white, then repeat.
When I started the computer I got a start-up message "Your battery is temporarily disabled. Please turn off the unit and try again when the unit is back to operational temperature".
Well the unit WAS at "operational temperature" since it was a cold start. When I run the F2 Setup, under battery health I get the same message. 
I tried using a 2nd battery, same error, and a 2nd AC adapter with the second battery, still same error. The computer operates normally off the AC adapter, shows the battery at 100% charged, but shuts off immediately when the AC adapter is disconnected. 
What is the problem and how do I re-enable my battery?

A:Inspiron 17R 7720 "Your Battery is Temporarily Disabled", Battery LED Flashing Orange

Unless there's some other issue - such as that the AC adapters are non-Dell or not recognized - the flashing LEDs indicate that one or more of the battery cells is bad -- in other words, the battery (or batteries) are dead.

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RELEVANCY SCORE 105.6

Hi everyone
i recently purchased DELL N5010 INSPIRON, but now it give one problem. It is not run without AC power. and when i point the battery through mouse it show
"17% available (Plugged in, Not Charging).
and battry light flashing 4 times with orange light after a second. It is the bug or any hardware problem, becuase the bettery may be only 2 month old.
I search on the web, but found fake solution which is not applying to solve it.
If any one have a solution then i appreciated it before solving this one.
 
Thanks and Appreciated in Advace.
Haq Nawaz
 

A:Dell N5010 inspiron Battery (plugged in , not charging)

I had the same problem with my dell inspiron 5010. The problem is most likely with the connector on the back of the laptop. There are 3 type of connectors, +19.5v, ground and sense.
I resolved it by bending the pins towards outside leaving the center pin (sense) free.

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RELEVANCY SCORE 104.8

Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.
Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.
Oddly, what did work was the following:
I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.
I removed the batter. Computer went dead.
I wiped the battery connectors with a clean cloth several times.
I put the batter back in and turned the laptop on with battery only.
I plugged power cord into side of laptop, then into wall outlet.
Immediately, the laptop began charging again! 
I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...
It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????

A:Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

Hi thelights007,
Please share the system model and the operating system installed. The error 'plugged in not charging' can be caused due to various reasons such as faulty adapter or faulty charging board.
You may try below mentioned steps which may help in fixing the issue. Steps to perform Flea Power are:

Power off the system. 
Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
Disconnect the AC Adapter and remove the battery from it.
Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.
Reconnect the battery and the AC Adapter.
Once the system is powered on and booted properly, re-seat the battery. Check if you still get the error or not.
Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.
Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check if the error is still there.
Try and wiggle the AC Adapter cable and check if that makes a difference.

If it still doesn't work, parts replacement may be required.
Hope this helps. Please share the findings.

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RELEVANCY SCORE 102.4

My Dell Inspiron 15 does not start up when I power it on while it’s connected to the charger. The screen does not turn on and the laptop starts beeping.. 3 continuous beeps with a pause in between. Then, i turn off the charger and switch on the laptop on battery power, and it starts normally. Is it due to a faulty charger ? or is it due to a motherboard error?

A:Why does Dell Inspiron 15 screen not start up when charger is plugged-in, but starts normally on battery power?

Hi Dr.Rajavel,
Thank you for reaching out to Dell Community Forum.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 98.8

Hi,
Whenever I'm using my dell on battery, the battery randomly fails aka complete shutdown of my pc, even when it was fully charged. I noticed that it occurs the most when I boot up a game or want to shutdown my pc the safe way. But also just at random moments.
This is really annoying, my computer is now dependent of its charger.

A:Inspiron 7720 random sudden battery failure

If the battery is original to the system, it's well beyond its design life, as it's approaching five years old.
If the system correctly senses the AC adapter (F2 at powerup to check), replace the battery with a new one.

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RELEVANCY SCORE 98.4

Ever since yesterday I've had this problem, I tried several solutions and none of them worked. Basically the problem is: The laptop only works on battery now. When the battery is at 0% the laptop turns off even if the AC is plugged in. To make matters worse, when the laptop is on I get this message "plugged, not charging". So basically the AC no longer works by itself and only charges the battery when the laptop is off. Here is what I tried so far:- Changing the settings on the Lenovo Energy Mangement tool- Uninstalling the Lenovo Energy Mangement tool - Taking off the battery and AC, pushing the power button for 30 seconds, putting them back in and turning on the laptop.- Starting the laptop on safe mode- Praying to God None of these things worked. Somebody help.

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RELEVANCY SCORE 97.6

Hello,
I've been looking around for a battery extender for an adapter with output 6.7A, 19.5Volts -- 130Watts.
No luck so far, as most of the items I found had max 5A output.
Does anyone know of a solution to carrying extra juice on the go for the inspiron 7559? Any advice would be greatly appreciated.

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RELEVANCY SCORE 97.6

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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RELEVANCY SCORE 97.6

Hi there,

I'm having dell inspiron 3521 laptop. My battery is 4 cell (40WAh) and recently it was permanently failed. So, i decided to replace it with new one. The question is if i replace my 4 cell battery with 6 cell battery, will it leads to any problems? Can some one please help me to resolve this.
Thanks in advance.

A:What will happen when i replace my dell 40WAh battery with 60WAh battery for Inspiron 3521?

As long as the battery is otherwise compatible -- and you realize it will increase the weight AND the size of the notebook (while the 4-cell likely fits entirely inside the system, the 6-cell will protrude from the back of the system), you will be fine.  There's also a big reason (safety among them) why OEM batteries cost more than third-party knockoff units, if that's a consideration.

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RELEVANCY SCORE 97.6

My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.

Jerry
 

A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.
 

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RELEVANCY SCORE 96.8

Hi,
This may be more of a Windows problem, but I've had some good advice here before.
After waking up from sleep, my Inspiron 7720 (17R SE) automatically reboots when on battery power. I can unlock my laptop, move the mouse on my desktop for a few seconds, but then the fan starts becoming loud, the mouse pointer disappears, and it decides to restart.
This started happening after one of the Windows 10 updates( not sure which one).
I updated all my drivers and BIOS, didn't help.
I actually had this problem when on AC power too, but it stopped happening. Not sure what fixed it exactly; I changed the sleep settings so that might be it, but when I restored the defaults for my power plan, the problem didn't come back.
Thanks,
Bilal M

A:Inspiron 7720 (17R SE) Automatic Reboot after waking up from Sleep on Battery (Windows 10 64-bit)

Hi, 
Thanks for writing to us. 
Have you tried doing a system restore? 
Also look for article # KB2778344 and uninstall the same, restart the machine and let us know if it helped. 
If it didn't help, install the latest video drivers and BIOS. 
Do keep us posted.
 
Regards

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RELEVANCY SCORE 94.8

I have an XPS 15z. About a month ago the battery stopped charging and after some quick googling I determined it was likely a charging jack problem. So I ordered a new one from Dell via Amazon (my laptop is several years old and no longer under warranty), and in the meantime used another laptop. Today finally had free time to install new charging jack.
Good news - the new jack works! Bad news - the laptop will only turn on if the battery is disconnected. If I try to power on with the battery connected, the charging light on the laptop flashes red (usually signals low battery/not plugged in), the laptop makes a brief startup noise, and then dies. This happens even with AC adapter plugged in. With AC adapter plugged in but no battery the laptop turns on normally. I've tried discharging static (unplugging battery and adapter and holding power button for 10 secs) but this does nothing.
Any ideas? Would a connected dead battery prevent the laptop from powering on? Did not using the laptop for several weeks do something to the battery? Any help/suggestions would be appreciated, thanks.

A:XPS15z only turns on when battery not plugged in

Hi Whatthebattery
Thanks for writing to us. 
Please try another battery if possible.
Without the battery, with the ac adapter connected power up the machine, post powering on connect the battery, let us know if any changes with this procedure. Also check if the battery charges. If yes, then update the BIOS from support.euro.dell.com and let us know how it goes.  
Check in BIOS the status for ac adapter and battery as well and keep us posted.
Do try this battery on another machine if feasible.
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message
Regards

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RELEVANCY SCORE 94.8

The battery charging light is flashing orange and green which according to the helpfile means that 'the battery is too hot to start charging'. I have switched the machine off for half an hour - it is definitely cold, but this light continues to flash and the battery will not charge. The laptop is about 8 months old and battery use has been fairly light.

Any advice greatly appreciated.

Thanks in advance

Danny
 

A:Dell Inspiron Laptop - battery not charging.

it sounds like a defective battery. if the laptop is only about 8 months old then it should still be under warranty. you should contact dell about the problem and get a replacement battery.
 

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RELEVANCY SCORE 94.8

The battery of my laptop is built in I can't remove it, so what is the best way to save it? , and Is it dangerous to play video games and use laptop while battery charging and AC connected?

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RELEVANCY SCORE 94

Dear all,  
I am using Dell Laptop ( Inspiron 3542 ) from December 2014.
My Operating System is Windows 10 since 01 - July - 2015 onwards. 
My 1 year warranty has already been expired in September 2015.
My laptop usage is 4 – 5 hours per day and 8 – 10 hours on Sunday.
Please note that, laptop usage is happening on daily basis without fail.
 
I am writing this email to get the solution on my Battery Problem. 
 
First, I will tell you what was happening in the past ( in 2015, 2016, 2017 etc., ) 

My Laptop Battery was able to charge 100 % within 3 hours in starting phase.

 When it was 99 % charges, I can use the laptop for 3.50 hours ( without power supply ) 

When the charging level reaches at 20% it used to show below Message. 

Your Battery is 20%......You might want to plug in your PC....
At this time, the Adapter sign is showing the Green Colour in the task bar.

When the charging level reaches at 10% it used to show below Message. 

Your Battery is very low ......You must want to plug in your PC....
At this time, the Adapter sign is showing the red Colour in the task bar.
 
Now,  I will tell you what is happening right now ( now - a - days )
 

My Laptop Battery was able to charge 100 % within 6 hours in starting phase.

When it was 99 % charges, I can use the laptop for 1 hour only ( without power supply ) 

When the charging level reaches... Read more

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RELEVANCY SCORE 93.6

I have a Dell inspiron 15 M5010 and i recently bought a new battery. It's not a Dell battery but a Ninja Battery. As i started charging it i noticed it doesn't charge. I thought it was a defective battery so the company sent me a new one. It didn't make a difference.
Is it my AC Adapter? or because i need a Dell battery? I tried everything except update the BIOS because it needs at least 10% battery to run. Sadly i have 5%. Please help. 

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RELEVANCY SCORE 93.6

Hi,
I am writing this as I have hopelessly tried all methods found online without success.
I have an XPS 15 bought in France. I move to Singapore and my original DELL AC adapter was spoiled. So I went to the nearest store and bought a third party adapter. Everything works out fine for a while... Now, my laptop won't charge anymore (stuck at 90%). 
My laptop only turn on if it is plugged under ac adapter. When I unplug the ac adapter, my laptop turn off.
When I turn on my laptop it says "this battery charging is temporarily disabled, press F2 for entering BIOS Menu". In BIOS, under battery health it is said "this battery is temporarily disabled, please turn off the computer and try again when the unit is back to operational temperature" I have this problem systematically, my laptop is not heated.
I even bring it to a repair shop here in Singapore; but they do not even have the parts to test. 
Please help. 
I am willing to buy a new battery or new adapter, but I am not even sure if that's the problem.

Thank you

A:Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Please list exact Dell model and version of windows. Example: Dell XPS 9550, windows 10

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RELEVANCY SCORE 92.8

I have had my Dell Inspiron 5520 Laptop since late 2012. It has been a great computer, and although I have recently upgraded to a new Dell laptop, I still use my 5520 for writing and entertainment purposes. The only reason I upgraded at all was because I had a hard drive go bad and didn't realize that it was only the hard drive at the time. I restored the computer with a different version of Windows 7 after I replaced the drive and everything is working great - except the battery charging. It is sporadic. What happens is I plug in the charging cord at times, the computer detects it for a second or two, and then it no longer charges. I ran a complete PC health check and it showed everything is working properly and the battery is healthy, but it did not detect it being plugged in even when it was. I also flashed the BIOS, and it had no real affect on the charging issue. WHAT DID WORK was shutting down the computer, removing the battery, and pressing the power button for 30 seconds and reinstalling the battery. After I do that, it does detect the charging cord is connected and the battery charges properly - but only for a week or two, and then I usually have to do it all over again. Any thoughts? Is my battery going? Charging cord? Any other thoughts? It's not a HUGE deal that this is happening. I love this computer. If I can correct the problem, I will. Thanks!

PS - The original dell software had a feature that I could set that ran the battery up and down even while pl... Read more

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RELEVANCY SCORE 92.8

Hello friends,This is Jez, I hope everyone is enjoying the holidays.I need to get a replacement laptop battery for my Dad, he has a Dell Inspiron 5347 laptop.The Dell website has the following batteries listed http://www.dell.com/en-us/shop/category/ar/7686Here are some pics of the original battery which came with the laptop.


The primary use for the battery will be for use when there is no power plug easily available, e.g. in the car, at a crowded coffee shop etc.So, about 80% of the use will be with the power outlet. There is one option on Amazon Puredick® New Replacement Laptop Battery for Dell Inspiron 15-5547 Series, TRHFF, 1V2F6, 01V2F Laptop Battery -12 Months Warranty[Li-ion 3-cell 11.1V 43Wh for $29.99, does that seem ok?Does anyone on here know if there are any third party retailers/websites which offer comparable batteries at a more competitive price?Thank you
XX
Jez

A:Laptop battery replacement recommendation - Dell Inspiron 5347

Hi Jez,
What is the issue with the current battery? Please write a detailed description of the issue, so we could isolate the source.
If you are sure the issue is with the battery, then it needs to be replaced. However, we would not recommend using non Dell batteries on the system, as they might exhibit other issues.
You could contact our team to get a quote here - http://dell.to/1vnT6CQ
You could also order the parts through parts-people here - http://bit.ly/2icstBg
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 92.8

Plz check serial no. CN-04YRJH-PAS00-6CQ-O0OA-A04
Plz check this part I bought recently

A:To check dell original battery for my Inspiron n4010 laptop

sharma.gagan07,Unfortunately, I can only look up Del Part Numbers and not the serial number of the battery.

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RELEVANCY SCORE 92

When i updated windows from 8.1 to 10, it works fine for couple of days..but suddenly in windows 10 my battery is draining after  shutting down my laptop...i re-installed but no result...so i retured to windows 8.1 and laptop is working fine...then again i updated dell bios, drivers and install windows 10.. but still i m facing draining problem...it is very irritating please provide any helpful solution. i have tried so many trick but nothing happened...

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RELEVANCY SCORE 92

Hello, I have a 3 yr old Ideapad Z510(that came with Win8)which worked absolutely fine until recently. If I plug in the charger when the laptop is on, it abruptly turns off and would never boot again until I remove the charger. However, this is not how it behaves every time. There are some rare instances where I could still operate the machine with charger plugged in.  When turned off, battery is charging and also goes to full 100%. When turned on(battery mode) it does not drain rapidly - I could still get a fairly decent stand up time. So I am assuming the battery is good. I don't see any thermal issues either. Things I tried:-------------- > Tried with a different charger - no help.> Updated the firmware - no help.> Update the entire driver pack - no help.> Applied windows patches, reinstalled and also upgraded windows to Win 10 - no help.> Reseated the battery and associated cables - no help.  I am not sure if there is anything that I could do to at least diagonize the problem before I give it to the service station. Any pointers on this is much appreciated   Thanks much in advance.

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RELEVANCY SCORE 90.8

my laptop battery light is flashing orange. I'm running Windows10.
I checked the battery health meter and the battery is 100% charged and the meter indicates that it is functioning normally. The laptop is only a few months old.

I saw another post that suggested rebooting the laptop with the cable unplugged. I'going to try that next.

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RELEVANCY SCORE 90.8

Hello.
I've been using a Dell inspiron 1545 from about 3 years now and exactly after 2 years of my buy, the battery failed and it started showing me to replace the battery and always notified me about contacting dell for a new battery.
I didn't take this of much concern so i just ignored the message and kept on using my battery with my adapter plugged in. After 4-5 months of such usage, My battery completely failed and doesn't even offer me even a minute of backup, when i remove the power socket. Then i realized the importance of a new battery and then bought a new battery from Dell.
Its the same battery with the same specs and also the same family type. After i removed my defected battery, I replaced my new bought Dell battery and realized that my battery is working fine. its charging well but at some time, it says "Plugged in, But not charging" Which is rare for any new battery, which is bought brand new.

This is how it looks now after i remove the AC adapter plug and when i depend on the battery backup. it is providing me a backup, but I see a yellow exclamatory mark beside it. Which I think should not be present. it also says "Low battery" when there's already 99% of battery left!
I've also followed some online steps
1) updated by BIOS to the latest  2) Followed some other steps like uninstalling the battery ACI in the device manager and etc...
i would love to get this problem solved. I'm using a PA-12 family adapt... Read more

A:Bought a new dell battery and still my laptop battery doesn't charge!

Hi Utkarsh. I Actually FIXED this problem months back. and I exactly want to help you on this so that you can fix it yourself too..
the problem which is creating your battery to show an exclamatory mark is your power settings.
so follow these steps to get rid of that sign and a perfectly working battery.
1) Click on your battery icon (left click) you should see an option called " More power options" at the bottom of the popup.
click "More power options"
2) Now you will be taken to your control panel where you can see all of your power plans and under each plan, you will see an option called "Change plan settings"
3) Click on "Change plan settings" for your active power plan. Now you will get redirected to another control panel window, where you can see two kind of power options to get adjusted. that is, when you battery is plugged and when your battery is unplugged.
4) Don't touch those options, just click on "Change advanced power settings" at the bottom left of that window. THIS IS THE AREA WHERE WE NEED TO FIX!
5)After you click on "Change advanced power setttings", you will see a POWER options popup, go to the bottom and then you can see something called "Battery" with a plus sign on the left. click it.
6) Now you just have to change the levels for the following values
                   --> Critical battery level ( you can change it to 10%)
&nb... Read more

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RELEVANCY SCORE 90

My battery light is flashing red and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for a couple of days and i've tried to just see if it'll go away but nothings happening.
I've only had this laptop for about 2 months.
Is there anything I can do w/o having to buy a new battery?

A:Inspiron 14z Battery Plugged In but not Charging

Hi nessar12 ,
Welcome to the Community.
i would like to inform you that this issue can be resolved by downloading the latest BIOS. In case that doesn't solve the issue there might be a problem with the motherboard. Please download and flash the latest BIOS.
http://tinyurl.com/cas8sy3
Please respond in case you need any further assistance or clarification.
Glad to help!
Abhishek Banerjee
Social Outreach Professional

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RELEVANCY SCORE 90

Hi i have a XPS M140 dell laptop, and bought a new battery, wich came charged to 40%, the instructions said that i should discharge the battery to 2% and then chargeit to 100% for first time.

I used the laptop withouth cord until it was 3%, then i plugged it but the amer light that should appear it is not when i plug the laptop with the battery installed, then i check the energy administrator (i have xp and lubuntu, and it both was the same) and it said "charging" but it stayed in 3%, i let it more than 12 hours plugged but never charged the battery, it is still in 3% and the light of the battery doesnt turn on.

I dont know if the battery is bad, because it worked when had charge, or is maybe the laptop that is not charging.

Is there a war to check if this port is charging electricity to the battery? i have a multimeter and i know how to open this laptop. Any information would be helpful as i havent been able to found information on this.

and also is there a way to know with the multimeter if the battery is allowing energy to charge it?

i hope you have understood, im still klearning english, thanks for your time
 

A:Hi, i need help testing a battery or a port of battery of a laptop dell

Testing the DC jack on a laptop
https://www.youtube.com/watch?v=nrsUsyxzk1M
 

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RELEVANCY SCORE 90

Dell Inspiron N5110 running Windows 7.
When not in use I have to remove the battery or else the thing turns itself on within a few seconds of shutting down or just having the battery inserted.
It DOESN'T do this when the charger is connected to the laptop and mains electricity. If the charger is connected to the laptop but not to the mains then the laptop will also turn itself on.
Any bright ideas?

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RELEVANCY SCORE 89.2

 Suddenly my battery is not charging when I'm plugged in.  Laptop is  8 month old Inspiron 15 5559.
 
 The problem seems to've started when I installed the Windows 10 Anniversary Update on 8/2/2016.  Battery is at 81%, I'm plugged in but it's not charging.  In an effort to resolve the problem I went to the Dell Power Manager and changed the setting from Adaptive to Custom, then set it to start charging when at or below 90% and stop charging at 99%, but that didn't help.  I rebooted and checked again but again no help. 
 
 What can be done to resolve this?

A:Inspiron 5559 Battery not charging when plugged in.

Go to Dell Drivers and Downloads and see if there are updated drivers for windows 10.
http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-5559-laptop/drivers?c=us&l=en&s=bsd&cs=04 
Change back to original settings on Power Settings.

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RELEVANCY SCORE 89.2

I purchased an Inspiron 15 7537 four weeks ago. This afternoon, I noticed some odd behaviour with my laptop's battery notification icon in the taskbar ~ 
Scenario 1
When laptop is NOT plugged in ~• Taskbar notification on mouseover says "73% remaining"• Icon shows battery meter with slight drop in usage• While I am using the unplugged laptop, the battery meter does not drop from 73%
Scenario 2(a)
When laptop is first plugged in ~• Taskbar notification on mouseover says "No battery is detected"• Icon shows a dimmed battery, plug on the left, and a red X
Scenario 2(b)
Approx. 60-90 seconds after laptop has been plugged in ~• Taskbar notification on mouseover changes to  "73% available (plugged in, not charging)"• Icon shows regular battery with a plug on the left side with slight drop in usage

Given these three ambiguous notifications, I don't know if it's my battery that is not working as it should or the notifications icon is on the fritz.
All three scenarios occur regardless of whether the AC adapter is plugged directly into the wall or into a power bar/surge protector
I am using the AC adapter that came with the laptop
The LED on/off light is lit in both Scenario 2(a) and 2(b)
I have not removed the battery and reseated it (involves removing four screws and entire bottom panel and, unless push comes to shove, I'm not comfortable doing this)
I have not checked the... Read more

A:Inspiron 15 7537 • Battery Plugged In, Not Charging

UPDATE • Since I opened this thread 22 hours ago, there was no change in my battery meter notifications until I decided to take a look at the BIOS. Pressing F2 or F3 during a restart when the Dell logo was displayed did nothing but adjust my volume settings, so I entered the BIOS through Windows 8.1 PC settings option. 
Under "Battery Health" the info said "This battery is performing normally" so I exited without saving any changes (I didn't make any changes, but this seemed the best exit strategy to use given my options).
Now the battery meter notification says I have 31% available (plugged in, not charging).

[Shaking my head]
Thoughts anyone ??

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RELEVANCY SCORE 89.2

I have an inspiron 3721 17R , bought it from a friend. It runs windows 7.  It has new dell adapter and an used dell battery (with dell name on it)
The BIOS shows 90W for the adapter so it seems recognized.  However,
   a/ When boot, the screen says battery not recognized, and will not be charged. I have to press F1 to continue

b/ after logon to windows, the battery icon says plugged in not charging.

Please advise

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RELEVANCY SCORE 88.8

My Inspiron 13 7000 series turns on w/o battery but not with the battery. The battery is a brand new one purchased from Dell.
Any suggestions on why with the battery in it does turn on is appreciated.
Thank you for looking.

A:Inspiron 13 7000 series turns on w/o battery but not with

Did it do the same with the original battery?  If so, two batteries doing the same likely means a bad mainboard.  If only the  replacement battery had the issue, it suggests a bad battery.

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RELEVANCY SCORE 87.2

Hi,
I have Dell Inspiron N4050 laptop and from 3 months or 6, the battery would not charge but tells me 
"0% available (Plugged in, Charging)" but not charging. I took the battery out and opened it and everything was fine!
Please help me because i need the laptop battery working because i use the laptop for work and i need it
Thanks!

A:Dell Inspiron N4050 Battery says "0% available (Plugged in, Charging)" but not charging

Hi HassanWael,
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS <F2> and check the status of the battery and adapter listed there.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 87.2

hi my INSPIRON N 15 3521 dont detect battery plugged not charging  . i
i tryed to update my bios A07 but it is impossible without battery 

A:INSPIRON N 15 3521 dont detect battery plugged not charging

Please power off system. Remove all peripherals, AC adapter, battery and then press "Power On" button for about15 seconds to release Static Flea Power. Replace battery, adapter and then power on system. Hopefully battery's charging is fix now.

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RELEVANCY SCORE 87.2

All, my Inspiron 15 5000 15-5545 is having an error with the battery charger saying that it is not recognized and that the charger will not charge my computer.  I know that this is an official Dell charger (it is the charger that came with the laptop) - so there shouldn't be an identification issue.  
I have noticed that there is a pin problem, however.  There are six pins in the laptop charging port (2 for charger identification in the middle and the four other pins that connect to the charger itself at the 3, 6, 9, and 12-o'clock positions).  Whenever I plug in my charger the pin at the 6-o'clock position gets bent upward towards the 2 identification pins.  This may also be bending the identification pins upward, but I am not sure because it looks like they are in the same place, just the 6-o'clock pin is not in the same place.  
I believe that this may be the issue, and has this happened to many people before?  Is there a permanent solution to this?  Do I need to replace my charging port?

A:Inspiron 5545 AC charger not recognized (Battery plugged in, not charging)

It sounds likely there's damage to the DC port, yes.  You may want to try another adapter before replacing that.
The DC jack:
www.newegg.com/.../Product.aspx

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RELEVANCY SCORE 86.8

One day the battery had 30% charge, and I noticed it was not charging. I tried reinstalling the battery drivers, restarting the computer, changing AC adapters, taking out the battery, but the battery would not charge. However the battery would discharge perfectly fine. If i took out the charging cable, the computer would run perfectly fine. I read somewhere that updating the bios would solve the problem, but at that time i only had 8% charge and I need 10% charge to update the bios. Today, I randomly put the battery back in, and it started charging! However, later in the day my battery stopped charging. At this point I had enough charge to update the Bios and even AFTER updating the bios the battery STILL will not charge. I KNOW my battery is perfectly fine! It charged today and it discharges fine. I tried everything I would think off. Any ideas or help would be really appreciated. Sorry for the long post.  

A:Dell Battery Plugged in Not Charging

If the power supply is working, then the problem is the DC socket. Either the power board or the entire system board (depends on the model) needs to be replaced. The DC socket solder connections can fail because of stress on the DC power cord.

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RELEVANCY SCORE 86

I have an XPS 9550 6th Gen running Windows 10 (Just over 1 year, out of warranty).
The issue is when the charge plug is plugged in and hovering over the battery icon it says that battery is charging.  However the battery is not charging but discharging until the laptop switches off.  The only way for the battery to charge again is to deplete the battery until the laptop is unresponsive when the power button is pushed to switch lap top on.  Once there is no residual power in the battery it will start charging again to 100% after which the cycle repeats, discharge.
Things I have tried.
Latest Bios update - no change
Another A/C charger - worked ok for a few days
Replaced battery - no change
Bios settings - reset to default (info related to battery and A/C charge reports all good)
F12 - Dell diagnostics, reports all good
When Battery is disconnected the laptop works normally
The laptop charge socket seems tight and secure
I have searched the internet exhaustively but have not found this same issue reported.  The only feasible way I can use the laptop is to disconnect the battery.
Can anyone suggest anything?
I would also like to disable the battery instead of having to open it up to disconnect, is this possible?
Any help would be much appreciated, thanks 
Andrew

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RELEVANCY SCORE 86

hello, Ive had the yoga 900s for over a year, and in the last few weeks, suddenly my battery is acting out. I can charge to 100% and it works fine until around 20% when it suddenly shuts off with no warning. I concect the charger, and turn it on - the battery gauge always states 0%.  why did this start happening - is ther something I can do, or do I need to get it to a lenovo center? thanks,Nir

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RELEVANCY SCORE 86

The battery light is blinking white. It says that the power source is plugged in, but the battery is not charging. I've run a battery test and it came back as passed/ok. Any help is greatly appreciated.

A:Battery Light Blinking - Power Source Plugged In, Battery No...

As we have properly undertsood your issue you are facing issue in battery issues: Please read this information if you can : Common causes of the error plugged in not charging can be because of the following: Faulty charger. Some chargers supply power to charge the batteryseperately for the power to run the laptop. Nitin singh guleria  

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RELEVANCY SCORE 85.6

Dear all,
Few months ago, my laptop got an issue with OEM battery and it was out of warranty period.
I bought a new alternative battery and installed it to my laptop. I ran all diagnostics and there were no problem found.
At full charge, I unplugged the AC power and my laptop turned off randomly.
I tried to turn it on again, it only loads until Windows log-on screen and turned-off.
I started again in Set-up mode on battery and ran diagnostic from DOS environment, there were no problem detected.
Again, started Windows normally, but it turned off at Windows log-on screen. 
If I connects it with AC power, I will see battery at more than 95% or even full-charge.
Do you have any idea or suggestion to solve this problem?
I am using the Windows Fall creator update with a new installation.
Hope to have your help! Many thanks! 

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RELEVANCY SCORE 85.2

My battery all of a sudden won't charge. The computer works with remaining battery (when AC is not plugged in). The computer works with the battery removed when plugged in. But if battery is in and the computer is plugged into the outlet, it does not charge the battery, nor does it recognize that it is plugged in. It only tries to run on the remaining battery. WHen the battery is in and the computer is using the AC adapter, I get a blinking white light next to the plug for the AC adapter. I have two separate batteries, and it is doing the same thing on both batteries. I have tried deleting the  Microsoft ACPI-Compliant Control Method Battery and the Microsoft AC Adapter in the Device Manager section. It didn't fix my problem. I also used HP Support Assistant's HP Battery Check diagnostic tool. It says my "battery is functioning correctly, but the AC adapter is not attached. To completely test your battery, please attache the AC Adapter." The strange thing is, my AC adapter is plugged in, but the computer thinks it is not attached. So it is not recognizing my AC adapter when the battery is in. But does recognize and use the AC adapter when the battery is removed.  Does anyone have any recommendations for a fix? Thank you!

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RELEVANCY SCORE 84.8

Hi, There seems to be a problem with the power management on my T570. I have two batteries, and I think the main one to be used is the battery 2. Sometimes, I'll be working unplugged, and my computer randomly turns off. Not the usual "Windows turning off" sequence, but an immediate blackout with no feedback. When I turn the computer back on, I see that Battery 2 is at 0% and Battery 1 is now in use. It does seem to be a problem in the power management, no? Thank you,Fred

A:My computer turns off immediately when Battery 2 reaches 0%, even if Battery 1 is 100%

Sounds like power management or battery reporting status wrong.  Are you still under warranty? If yes, call support first.  Can you get (borrow) another battery to try?

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