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X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

Q: X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

Hello,I have an issue whith my new X1 Carbon (G7), that my touchpad does not react immediately when I click with the phisical touchpad buttons (ie. the buttons above the touchpad). It is noticable when trying to drag&drop an item, or when trying to use the scrollbar similarly (clicking and dragging). It works well when I use the lower area of the touchpad to "click". For example: I select a file in File Explorer with a click and immediately move my fingers on the touchpad to drag it somewhere else, but it only starts to move after a short moment. It feels like the touchpad does not want to react, but then it suddenly starts to work... I thought of driver update, but Synaptics driver is not available. Maybe it's an issue with the Microsoft drivers?Does anyone else have a similar issue? Thanks

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RELEVANCY SCORE 200
Preferred Solution: X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 125.2

Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... The firmware update failed with the Error Code[0x69] Since then I can no longer use both the trackpoint and the touchpad!The official firmware update completly bricked my input devices. Does anybody know how to fix this issue?

A:X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

This seems to be an related issue: https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/Touchpad-not-working-after-firmware-update/t...

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RELEVANCY SCORE 111.2

Hi all Can anyone help me diagnose a problem I'm having with a friends T410. The trackpoint and touchpad buttons have stopped working (both left and right click). I am forced to use the laptop with an external mouse. The trackpad and touchpoint themselves both work just can't click anything, I have tried uninstalling drivers and re-installing but that hasn't helped, have also run Hirens boot cd - Mini XP mode and the buttons don't work there either. Sounds like a hardware issue to me but would like a second opinion before I start pulling it apart! Many thanks Chris

A:Touchpad and Trackpoint buttons not working

Hi whitehouse87,
  Welcome to Lenovo Community! And happy to have you again.
 
As I understand that you are facing issue with Touchpad & Trackpoint buttons are not working in T410.
You have tried almost everything & I don't think so its related to software or drivers. You can check without drivers once whether clicks are working or not. Else its a hardware issue for sure
 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 108.8

Hello, I updated my OS to Windows 10. Everything works perfectly except of trackpoint/touchpad. The first issue is really a critical one - trackpoint buttons are practically useless. Single button click causes the mouse click event multiple times - for example opens 6 new cards in a web browser instead of one. I've found another post here describing in detail exactly the same problem but the author didn't get any response, neither from HP nor the community: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Elitebook-8570w-built-in-mou... The driver delivered with Windows (which is also listed as compatible with Windows 10 on HP's 8570w support site http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_152050_1&swEnvOid=419... version 19.0.12.0, causes the problems I mentioned earlier.The updated one from Synaptics website (19.0.19.1) additionaly prevents the OS from detecting the middle button... Additionally, the only gestures I can use are the basic ones - no advanced 3- or 4-finger ones (please don't tell me that the hardware is incompatible because similar gestures worked on Windows 8.1 I used earlier). I have a dual boot with Win10 and Linux and on Linux everything works flawlessly, so it's definitely not a hardware problem What should I do to make my touchpad and trackpoint fully functional?

A:HP EliteBook 8570w Synaptics touchpad/trackpoint buttons and...

Hello HP? As you can see, there are multiple Elitebook 8750W users with this same problem on Windows 10!  

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RELEVANCY SCORE 108.4

Recently got a new Carbon x1, and everything was working fine, but once I closed the laptop and when I woke it up neither TrackPoint nor touchpad was working. Reboots didn't help. Tried installing Synaptics drivers - it said there was no device for update. Device manager detects the touchpad as Microsoft mouse with corresponding drivers (screenshot attached).  Also tried installing update for TrackPoint from the drivers list, it said it needed a reboot to install, after reboot there was an error window that suggested trying once again, several times I saw this message.Anyone have this? Are there any possible solutions?(Searched on the forum, but the solutions were not for my case or didn't work)P.S. It would be kinda stupid for a $1500 laptop not to work because of a touchpad

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RELEVANCY SCORE 108.4

So, i'm fairly confident that my touchpad/trackpoint is 'bricked' on my X1 Carbon 3rd gen. I don't know what have triggered it but i haven't been able to make any progress in getting it to work in the last 5 hours. 1. There is no response on the trackpointer, the touchpad or its buttons2. Windows doesn't see any mouse-devices under Device Manager3. Uninstalling "Synaptic Pointing Device" results in a yellow generic PS/2 device, but still no mouse4. Bios is newest version N14ET51W (1.29) and i've done a Reset Default Settings5. Both trackpoint and touchpad is enabled in the BIOS6. Running hardware scans using Lenovo Solution Center doesn't yield any errors7. Using TouchPad-Flash Utility - TrackPointDetect yields 20 warnings and 2 errors.8. I've dissambled my laptop touchpad and keyboard connectors and making sure they are firmly connected.9. Is there something i have missed? Anyways. I've made peace with having to replace some parts - nothing lasts forever and i've had my laptop for 4 years now. The million dollar question is though; what to replace?Without knowing the inner workings of the X1 Carbon i can't get my head around how the touchpad an keyboard interacts. On other models its a single component and you replace both keyboard and touchpad together. Do i need to do that on X1 Carbon as well even though its two seperate components?

A:X1 Carbon 3rd gen: Touchpad/trackpoint 'bricked'?

I found a replacement part for the whole top cover, keyboard and touchpad. Is this the replacement you would all recommend?

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RELEVANCY SCORE 108.4

So, i'm fairly confident that my touchpad/trackpoint is 'bricked' on my X1 Carbon 3rd gen. I don't know what have triggered it but i haven't been able to make any progress in getting it to work in the last 5 hours. 1. There is no response on the trackpointer, the touchpad or its buttons2. Windows doesn't see any mouse-devices under Device Manager3. Uninstalling "Synaptic Pointing Device" results in a yellow generic PS/2 device, but still no mouse4. Bios is newest version N14ET51W (1.29) and i've done a Reset Default Settings5. Both trackpoint and touchpad is enabled in the BIOS6. Running hardware scans using Lenovo Solution Center doesn't yield any errors7. Using TouchPad-Flash Utility - TrackPointDetect yields 20 warnings and 2 errors.8. I've dissambled my laptop touchpad and keyboard connectors and making sure they are firmly connected.9. Is there something i have missed? Anyways. I've made peace with having to replace some parts - nothing lasts forever and i've had my laptop for 4 years now. The million dollar question is though; what to replace?Without knowing the inner workings of the X1 Carbon i can't get my head around how the touchpad an keyboard interacts. On other models its a single component and you replace both keyboard and touchpad together. Do i need to do that on X1 Carbon as well even though its two seperate components?

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RELEVANCY SCORE 108.4

So, during the windows installer, no mouse. I couldn't see the pointer, neither the touchpad or trackpoint worked. I managed through using the keyboard, then once I got to the desktop I installed the "Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad" driver and rebooted. Still not working. I installed the thinkvantage system update, it detects no updates. I installed the service bridge. No updates. I then made a linux live USB that I use to install manjaro on all my laptops, yes everything worked out of the box on my previous x1 carbon. Touchpad doesn't work, xorg doesn't even recognize any touchpad present. Anyone else have this? Any solutions? This is actually my 2nd X1 carbon; the first works well but the mouse buttons are loose so Lenovo promised waived restocking and shipping with the purchase of a new order of equal or greater value; I ordered another one with plans to return the first one, because I really needed to keep it for work while I waited for the new one. The new one is actually flawless in terms of build, mouse buttons are solid, the CMOS battery is not loose and producing a rattling noise as it is in the first one, and the bottom cover doesn't have the clicking noise that so many are afflicted with. Really I'm willing to try anything to fix the touchpad.

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RELEVANCY SCORE 108.4

GreetingsFirst time posting seeing if anyone else is having issues with the X1 Carbon trackpoint/touchpad freezing up on Windows 8.For me it is freezing up every 20min while I am using it, and also when I unplug the AC power.The mouse will freeze up but the keyboard works fine. Usually I am forced to reboot.A USB mouse will work fine during this freeze. I have tried installing all windows updates, Lenovo updates and even system recovery to a date when I didn't have issues but nothing seems to work. Anyone else have this issue?Its been very frustrating owning this x1, as I am on my second one after the first one died on me.      

A:X1 Carbon trackpoint/touchpad freezing

Hi, changuri
 
I would recommend trying to install the Synaptics base driver and see if that helps your issues. Synaptics is the company that produces the UltraNav driver for Lenovo, so there should not be any loss of functionality, but it tends to fix issues like this in my experience. This driver can be found here. Try downloading and installing that and see if it helps.
 
Best of luck,
Adam





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RELEVANCY SCORE 107.2

Hello, I bought a brand new X1 Carbon 20Q model and it seems at even after running all the think vantage updates, there is the Ultranav option missing in the mouse options. I want to configure the touchpad settings individually (e.g. switch primary and secondary buttons only for the touchpad but not for the USB mouse). Also right click by double clicking on the trackpoint is not working at the moment. In short, I miss all the options usually provided in thinkpad models. I tried everything, please help if you can. The drivers listed on the lenovo page seem not to work. I installed the newest touchpad driver, yet in the device manager it still shows the MS driver from 2006... Thank you! 

A:X1 Carbon 20Q Trackpoint and Touchpad Options all missing!

Hello and welcome,
 
My suspicion is that pointing device control has been taken over by Microsoft - "precision touchpad" - in newer ThinkPads.
 
You  might be able to confirm that for your machine usig this:
 
https://pcsupport.lenovo.com/us/en/solutions/ht506066
 
Z.

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RELEVANCY SCORE 107.2

I recently bought a refurbished Carbon X1. The trackpoint and the touchpad top buttons don't work. The touchpad and bottom button do work. Touchscreen does work. So far, everything else has been okay. The "Enable Trackpoint" checkbox is greyed out in Control Panel / Hardware / Mouse / Thinkpad tab. After searching forums and web, I have tried the following, none of which have worked:- update all drivers - ensure windows 7 updates are up to date- uninstall lenovo driver and install synaptics driver (didn't work)  then reinstall lenovo driver (didn't work)- disable and enable trackpoint in BIOS (with reboots in between)- reset, power off, and reset via the hole in the base No luck so far. Any assistance greatly appreciated.Thanks! 

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RELEVANCY SCORE 107.2

I've noticed that the touchpad is unresponsive for a short period of time (~0.3s) after trackpoint button clicks (or joystick use) on my latest X1 Carbon. This makes it a pain to use the touchpad with the physical trackpoint buttons, which I would do regularly (e.g. for drag&drop). The behavior can be observed both under Windows and Linux (tested with Ubuntu 19.10), however, not in the BIOS when using the graphical interface. Is this a known issue? Can anything be done about it?

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RELEVANCY SCORE 106

I am trying to find a way that the touch pad and trackpoint will disable when I connect an external mouse.  Other computers I've used have a setting for this, but I can not find one the Carbon X1. I don't want to disable them permanently (or at least not both of them) for those few times I'm not using an external mouse. My preference would be to disable one permanently, and the other only when an external mouse is present. Thanks 

A:Disable touchpad and trackpoint with external mouse on Carbon X1

Hi, mkmchughIf there is such an option available, it would be with the mouse settings. Do you see anything related to disabling them with a USB mouse connected when you go to Mouse under Control panel and go to I believe is the Thinkpad tab?

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RELEVANCY SCORE 105.2

Dear all, I'm having trouble with both my touchpad&trackpoint not working properly. I am not sure whether there's something to do about my hardware or not, but all things started to mess up. I have been experiencing the issue that sometimes my touchpad and trackpoint didn't work. At first I solved it through disabling driver signature enforcement, but later on both the touchpad and trackpoint lost its function after I hibernate/sleep. I have to restart the system and select that advanced boot option again to use them. I don't know the exact time the issue started to deepen, but, I'm guessing that it's about the touchpad firmware update. I installed it someday and after rebooting the program told me that the attempt to update is failed. And after that the touchpad&trackpoint became completely unusable. Both the device can be seen in the device manager but they just lost their functions. I have tried reinstalling the driver and all the installing progress seem to be completed except the firmware updating failure. Here's the log from TrackPointDetect.exe: TouchPad-Flash Utility2018-08-24 23:38:14Command Line: TrackPointDetect.exeOS: 64-bit[WARNING]: WriteCommand 0xF5 => 0xFE failed.[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.[WARNING]: WriteCommand 0xE8 => 0xFE failed.[WARNING]: Retry 1: WriteCommand 0xE8 => 0xFE failed.[WARNING]: Retry 2: WriteComman... Read more

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RELEVANCY SCORE 97.2

On my new X1 Yoga Gen 4 20SA, for about half a second after I press or release one of the physical buttons at the top of the touchpad, the touchpad usually stops responding. I assume this was supposed to be some kind of intelligent feature to prevent accidental activation of the touchpad when I'm not using it (like the equally annoying disable-while-typing feature that's been discussed here before)?except for the touchpad buttons, it should be even more obvious that I am using it! Is there a way to turn this feature off so I can use the touchpad with the touchpad buttons without movement stopping every time I click or drag?

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RELEVANCY SCORE 94.4

I did a touchpad update  and now the buttons switch around. when one works the other will pop up with a tiny menu ive never seen before. If both buttons work the touchpad wont work. I have put them to default and it works for a bit then will switch again. Didn't have this problem till that stupid update. I have a dell 15-3552 laptop and its less than 2 months old.

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RELEVANCY SCORE 93.6

Dear All,  My Thinkpad P52 are working fine. But after i'm updated the TrackPoint Firmware Update Utility version 07 Nov 2018 from lenovo office site, my  Touchpad and Trackpoint stoped working.  I'm retry install but same error  After restart Windows, i seen this error "PS/2 Mouse Not Detected"  I looking on this forum, and seen many people was installed this firmware got same error ! X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint : forums.lenovo....  This issue solved when Lenovo release new version to fix this error on X1 Carbon, but on Lenovo Thinkpad P52 still have error and we waiting for solutions to fix this. My Thinkpad P52 : Win 10 x64 , I7, P3000, 32GB ,1TB PCIeBIOS Version:  N2CET35W (1.18)BIOS Date:       2018-12-14Machine Type Model: 20M9CT01WW This's my log of TrackPoint-Flash Utility v1.0.0.38 (on lenovo website show this v1.0.0.4) ****************************************TrackPoint-Flash Utility v1.0.0.382018-12-22 10:41:52[10:41:52.303] IAP_MODE: TVSU_FLASH_FW[10:41:52.303] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"[10:41:53.898] default interface: PS2[10:41:53.898] OS: 64-bit[10:41:53.929] [WARNING]: 1.6151-1.6399(0.0248) :Write 0x00 => TimeOut[10:41:53.960] IsElanTP: 1[10:41:53.960] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11... Read more

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RELEVANCY SCORE 87.6

I have an X1 Carbon Gen 3On all my previous Thinkpads wasy back since the T20 I've disabled the trackpad and buttons in the BIOS, but with this one disabling the Trackpad seems to leave the buttons active. I've always hated trackpads, and use the trackpoint or a mouse. I keep hitting the buttons when typing, which causes problems. Don't want tto diasble the trackpoint, just the pad and buttons. Possible? Also, a Windows Control Panel solution won't work as I run Linux.  

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RELEVANCY SCORE 86.8

When moving the mouser cursor with the trackpad, pressing or releasing any of the three TrackPoint buttons will randomly makes the trackpad unresponsive 50% of the time. The cursor will eventually resume movement if you keep moving your finger. This makes clicking and dragging fail most of the time. This does NOT apply to:1. Moving the cursor with the trackpad and pressing the lower-left or lower-right trackpad buttons instead of the trackpoint buttons.2. Moving the cursor with the trackpoint nub and pressing the trackpad or trackpoint buttons.To reieterate the problem is exclusively when using the trackpoint buttons WHILE dragging on the trackpad. I'm using Windows 10 Pro with the latest Synaptics firmware installed (n2hgc06w.exe installed firmware pr3013337-tm-p3467-010.img) and the latest Elan driver installed (n2hg404w.exe). This is on a brand new X1 Carbon Gen 7 I received yesterday (model 20R1S04100) with all BIOS updates applied. This *exact* same behavior happens with Ubuntu 19.10 so clearly it is not a Windows 10 or Windows driver issue, but a firmware one.Are there any solutions? It really does make the trackpad unusable...

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RELEVANCY SCORE 86.8

Is there a way to change the the left/middle/right click that go along with the little red pointer on the leyboard to a different function? For example, have the left and right click be forward and back key?
 
Moderator edit: Added detail to subject

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RELEVANCY SCORE 85.2

If anyone has acces to the connections/schematics for the M4600 touchpad/button assembly, I'd love to see them! For some reason both the right buttons have stopped working. Tried to disconnect/reconnect  the 14 pin "touchpad cable from the mainboard, but unfortunately this did not do the trick. Need to look a bit deeper - so would love to see the schematics or at least the pinout of the connector(s)... (It's a button - how hard can it be to fix... ;-)
Thanks and best regards,
 Anders

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RELEVANCY SCORE 84.8

Hi,

In the beginning of this week I bought Toshiba satellite Z30-A-1D0.

My touchpad seemed fine but once in a while the cursor stops working for about 1 minute. I can use the left and right button of the touchpad but I just can't move the cursor.

First I thought that I accidentally had locked the touchpad so I pressed Fn+F9 and the light turned on meaning that the touchpad was locked, then I pressed it again and the cursor was still not moving, it only starts almost a minute after... I've tried to be at alert to what I'm doing in the touchpad but it happens when i'm just moving the cursor.

This happens about 4 times a day and the fisrt time it happened was on the day I bought. And I never used a USB mouse in this computer.

Thanks for your atention to my problem and hope you can help me.

A:Touchpad stops working for a moment on my Satellite Z30-A-1D0

It is not easy to say why this happen.
If possible try to use external mouse. It will be interesting to know if there is some general problem with mouse or just with internal touchpad.

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RELEVANCY SCORE 83.6

This topic has been an ongoing problem with the Driver, etc., etc., etc. for 10 years + or -. I have four X120e Thinkpads with Windows 10 v1909 installed on each one. They appear to have almost exactly the same Synaptics software installed. They definitely show exactly the same devices in Device Manager and yet two of the Thinkpads have the UltraNav tab  on the Control Panel/Mouse control and two of them do not have the tab. I have been chasing old posts (such as 2011, 2015, etc. for more than two days now with no working solution. Can anyone please help me out?

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RELEVANCY SCORE 83.6

Right now when I use the trackpoint the touchpad is disabled while moving the cursor. The touchpad is also disabled when the trackpoint recalibrates itself. This causes problems because I often let go of the trackpoint to do gestures on the touchpad, and sometimes I then have to wait for the trackpoint to recalibrate until I can do anything. Recalibration can take several seconds so sometimes it's really frustrating.  Is my trackpoint working as it should or am I the only one experiencing recalibration for more than 2 seconds? Is there a known way to enable touchpad and trackpoint at the same time on Windows 10? That would solve my problem since I don't care about the drifting, I just want to be able to use the touchpad while it recalibrates.

A:Use TrackPoint and Touchpad at the same time

@erkimarious wrote:Right now when I use the trackpoint the touchpad is disabled while moving the cursor. The touchpad is also disabled when the trackpoint recalibrates itself. This causes problems because I often let go of the trackpoint to do gestures on the touchpad, and sometimes I then have to wait for the trackpoint to recalibrate until I can do anything. Recalibration can take several seconds so sometimes it's really frustrating.  Is my trackpoint working as it should or am I the only one experiencing recalibration for more than 2 seconds?To me this seems like a bug, but so far no Lenovo folks have chimed in, see this thread: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Y1-Yoga-3rd-gen-issues-with-trackpoint-drift-... Definitely an irritating recurring issue, hope they fix it!

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RELEVANCY SCORE 83.6

 The trackpoint is disabled (greyed out and not ticked) in the ultranav tab mouse properties. Touchpad is enabled, however also not working. The trackpoint and the three buttons never worked since I got this Laptop. Meanwhile, I tried the following: - Disable/Enable in BIOS- Update BIOS to latest version- Re-install Ultranav drivers (several times)- Update all WIN10(64Bit) updates- Update all Lenovo updates from Lenovo website.- Install  uptodate driver I can find on the Synaptics website. None of them worked, nothing changed.Please help!

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RELEVANCY SCORE 82.8

Hello,My touchpad and TrackPoint stoped working after installing the 8/30/18 Synaptics driver from the t480 driver downloads.Before that, i had installed build 18204 from the Windows Insiders skip ahead and noticed that the TrackPoint did not work, but the touchpad did, so i decided to go install the newest drivers. Low and behold now both devices do not work. I took the issue to a large Tech Support discord found here: https://discord.gg/B8P97FhThe person helping me could not find a solution and pointed me to the Microsoft Community discord serverThe Microsoft Community server did do or say anything about my issue so i moved onto https://support.microsoft.com/After starting a thread on there I got help from someone, but all of the solutions given to me did not work, my ms answers thread is here: httpsbit.ly2LNnTf7 At this point, after installing or reseting windows at least 5 times, this is no longer a Microsoft problem, so i decided to come here.Everything after this point is happening on a stable public release of windows like version 1703 or 1803, not an Insider buildNote that the Touchpad has not worked on public version 1803 & 1703, and does not work on Insider builds 17723, 17713, & 18204 so far. Even with the propper drivers installed, any and all touchpad input is not registeredWindow as seen here, but even though it says the touchpad is on the touchpad does not workAfter seeing that Settings is lying to me, I decide to check device manage... Read more

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RELEVANCY SCORE 82.8

Hey! I'm quite happy with my new P1 2nd Gen, except the pointing devices suck. Lenovo seems to have switched the TrackPoint to ALPS which comes very stiff, choppy and inaccurate. I played around with udev rules and acceleration settings which made it a bit better, but it is still far from the awesome accuracy and smoothness of the W540, my last machine. Same with the three buttons on top of the TrackPad - especially the left one doesn't react reliably when hit on the lower right corner. I have to press a second time every ten clicks or so. This definitely sucks, so my question is: Is anyone aware of other manufacturers/options of especially TrackPoints and TouchPad-buttons for the P1 apart from ALPS? BestMarkus





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RELEVANCY SCORE 82.8

Hi! I have an E460 laptop, on which I'm dual booting Windows 10 Pro and Manjaro Linux (basically Arch Linux) with Linux kernel 4.5.2. Having the same problem that people discuss in the E460 Keys repeating when pressed for 3 seconds thread, I have been bumping my bios to 1.13, 1.16, and yesterday, to bios 1.17, to see if the problem had been resolved. With the 1.17 bios update, my touchpad and trackpoint stopped working in Linux (In Windows they work fine). They do not even show up in /dev/input, and there is no mention of either of them in dmesg, journalctl, /var/log/Xorg.0.log, or anywhere. The touchpad and stick worked fine in bios 1.13 and 1.16, so I'm thinking there is some regression in 1.17. Is anyone else experiencing this? Can Lenovo confirm whether there is a problem?  

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RELEVANCY SCORE 82.8

Good Day!I'm from the Philippines and I bought a refurbished thinkpad p50 from the US at 2016 and I extended its NBD warranty until June 1, 2018. The touchpad and trackpad suddenly stopped working a few weeks ago and it seems that the bios can't recognize them. The wifi reception seems to have also weaken, requiring me to be closer to the wifi source than before. I also tried reinstalling the drivers but it can't still identify the two pointing device. I'm actually planning to ship it to the US this week before my NBD warranty expires, but I don't know anyone from the US right now to avail the NBD service. May I know which address must I send it to, and the proper procedures to avail the repairs?I already spent $170 for the warranty extension last year, and I'll be spending another $100 for the DHL shipping to the US. May I also know if Lenovo will answer the shipping back to my country, since if not, I'll be spending another $100 for it to be shipped back to the Philippines?I also tried calling the service center from the US but I kept on having long calls with no response. Thanks!

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RELEVANCY SCORE 82.8

Ma souris ne fonctionne plus (Touchpad et Trackpoint), j'ai tout essayé... réinstallation des pilotes, ... je suis obligé d'utiliser une souris externe sur mon Lenovo Thinkpad T440. Le système m'indique que les périphériques sont fonctionnels mais rien ne va... Je suis sous Windows 10.  Comme vous pouvez le voir je n'ai aucune option de pointage (le menu déroulant est vide...)

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RELEVANCY SCORE 82.8

since i've gotten my x201 i've been pretty happy with it. the only problem i've had with it is scrolling. on some applications such as itunes and AIM the program doesn't scroll. i've read a few entries saying that i have to modify the tp4table.dat file and it does work.my question is why is this necessary when other laptops don't need to do this. is this because synaptics drivers do not support scrolling in those applications yet? also how often does lenovo release new drivers to update support for more programs

A:scrolling problem with touchpad/trackpoint

Hello keviinf,modify the tp4table.dat file is the one way, updating the ultra nav drivers could help also.Please reboot your system after editing the tp4table.dat file.Otherwise it won´t work.I did some tweaks on my both systems too. Like enabling horizontal scrolling in Firefox.
 
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Ultranav-does-not-scroll-horizontally-in-fi...
 
Edit: link inserted

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RELEVANCY SCORE 82.8

My touchpad and trackpoint disables after short usage. Max working time is about an hour, typically much less. Sometimes the keyboard has some delay but usually it works fine. The touchscreen works always. Occastinally the pointers come back for a while. So far I have tried:- Updated everything possible from Lenovo support page- Updated BIOS- Removed Synaptics driver 19.3.4.202. It reinstalled automatically.- Uninstalled every software I could- Disabled startup programs- Compared processes, memory and CPU from task manager when workin and during the issue- Reinstalled Windows- Checked that a bluetooth USB mouse works fine- There is no difference if running on battery or with a cord- Disabled either the touchpad or the trackpoint Seems to me like a driver issue. One anomaly in the drivers. The installed driver 19.3.4.202 date says 16.1.2018 but the support page gives the date 8.2.2018 for the same version.

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RELEVANCY SCORE 82.8

My touchpad and trackpoint disables after short usage. Max working time is about an hour, typically much less. Sometimes the keyboard has some delay but usually it works fine. The touchscreen works always. Occastinally the pointers come back for a while. So far I have tried:- Updated everything possible from Lenovo support page- Updated BIOS- Removed Synaptics driver 19.3.4.202. It reinstalled automatically.- Uninstalled every software I could- Disabled startup programs- Compared processes, memory and CPU from task manager when workin and during the issue- Reinstalled Windows- Checked that a bluetooth USB mouse works fine- There is no difference if running on battery or with a cord- Disabled either the touchpad or the trackpoint Seems to me like a driver issue. One anomaly in the drivers. The installed driver 19.3.4.202 date says 16.1.2018 but the support page gives the date 8.2.2018 for the same version.

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RELEVANCY SCORE 82

Hi. Suddenly touchpad stopped working. Did a windows reset, Bios update, all drivers update, disabled in bios then reboot. Every time i reboot i get code 24 error on ThinlPad ultranav device. It doesn't even work when i boot to windows pe or some other linux bootable cd. What am I doing wrong?

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RELEVANCY SCORE 82

Hi, the touchpad and trackpoint in my X220 notebook don't work. I've tried under Windows 7, 8, 10 x64, and Linux too, but no success. I've tried several drivers, UltraNav and Synaptics with no results. They are enabled in the BIOS (ver. 1.42). The device manager recognises the hardware as "This device is working properly." Please help.

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RELEVANCY SCORE 82

Up until the most recent windows 10 home Automatic update (version 1709), I've been able to use the mouse properites settings to turn off the touchpad to avoid accidental clicks and mouse movement, and instead use the trackpoint only.  I can select to still use "gestures" to scroll, zoom, etc, and use the touchpad to right and left click. Since the update, the left and right click buttons are unresponsive, unless I use the mouse properties to fully enable the touchpad. This seems like a software glitch.  When I downloaded and tried to reinstall the drivers from lenovo, the installation package tells me it can't find a synaptics device.  Anyone else run into this?Thanks. 

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RELEVANCY SCORE 82

Hey there! Just today, a rather big problem came up on my T430: The Synaptics Ultranav Driver seems to have stopped working.Keyboard is still working fine, and touchpad also works after uninstalling Synaptics Ultranav. Trackpoint never works and Touchpad stops working as soon as Windows (automatically) reinstalls Synaptics Ultranav. Both are enabled in BIOS. I've tried pretty much anything, from reinstlaling Synaptics drivers (multiple times) to updating BIOS. I'm at a loss here.I'm absolutely positive that this is a problem on Synaptics' side. This is what their controls panel looks like:As you see, touchpad and trackpoint are greyed out. Again, they're enabled in BIOS and I can rule out any hardware-side problem. Any kind of help would be highly appreciated.

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RELEVANCY SCORE 82

Hi, I just bought brand new TP E460 and installed Ubuntu 16.04 on it. But unfortunatelly Trackpoint and Touchpad are not working at all. I could find drivers for Linux. Did anyone faced similar problem? Can anyone help me, please?

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RELEVANCY SCORE 82

I have a very annoying problem with my T460p: When suspending the laptop and turning it on again, the trackpad and touchpad devices stop working entirely (no response at all). The problem cannot be fixed by rebooting the machine and can only be resolved by completely powering down the laptop, removing the battery and restarting it afterwards. Symptoms: * During  boot, a message "PS/2 mouse not detected" shows up.* The Windows device manager shows the synaptics touchpad as not functioning.* The problem occurs both under Windows and Linux (Ubuntu 16.04) I am running the latest BIOS version and have updated all drivers on the machine. I have also checked all BIOS settings. Lenovo already replaced the laptop twice, but the problem persists, hence I conclude that it's either a problem in all of the synaptics components or related to something else. I have found many similar bug reports in this forum and elsewhere, not only for the T460p but also other models like the T440 series, hence this is not an isolated case. Please bring this problem to the attention of the support staff, as this is something that is completely unacceptable for a laptop in this price range (especially since everything else is working perfectly). The laptop has the following configuration btw: * i7 6600HQ processor* 20 GB Ram (4 GB on-board + 16 GB extra RAM)* 2 TB HDD + 512 GB SSD via M.2 slot* Otherwise standard configuration Thanks for your help!

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RELEVANCY SCORE 82

Suddenly my trackpoint and touchpad not working . I have update  newest synaptics driver but nothing happen . in BIOS setting i didn't see touchpad & trackpoint :/  , help me , pls  ??

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RELEVANCY SCORE 82

As in topic. I've read something about upgrading X240 touchpad with one from X250 with buttons(bezel also, because mine was broken) after strong battle went well, I was happy owner of proper touchpad in my laptop. First start, buttons are working but trackpoint not. First thought - drivers. I went to System Update, downloaded new Synaptics driver, upgraded BIOS, changed nothing. Synaptics software stopped detecting trackpoint so I've removed all of their drivers, started again, still nothing. Next idea - maybe I've made a mistake when I was connecting keyboard and touchpad to motherboard. Disassembled, everything fine, I've tried to clean clear connectors, assembled, another start - nothing changed. So new drivers from SU again, reboot, and suprise - trackpoint was still dead and, to be worse, new drivers wasn't detecting again. Disassembly again, rechecked everything, still nothing. Old drivers found on some website about this upgrade - they weren't working at all, in mouse settings they crash every time I've changed to UltraNav tab. Drivers deleted, hardware check again, new drivers another time, newer BIOS and this thing isn't still working. I'm insanely mad, I've put a lot of hours trying to fix this and I have completely no idea what can be wrong. Do you have any idea what can I do now? Is there anything? Or maybe it's hardware failure and I need to install old touchpad to make this working again? Trackpoint buttons are working but only as single click, there is no way t... Read more

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