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x201 - Lenovo Companion hardware scan - RTC test failed

Q: x201 - Lenovo Companion hardware scan - RTC test failed

Hi, i am using x201 and running windows 10 x64 + ubuntu 16.04 dual boot. on windows when i run Lenovo Companion hardware scan , it fails at Motherboard RTC Test. how can i fix this problem? thanks





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

RELEVANCY SCORE 200
Preferred Solution: x201 - Lenovo Companion hardware scan - RTC test failed

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A: x201 - Lenovo Companion hardware scan - RTC test failed

Appearantly BIOS System time is also incorrect. should i replace Backup Battery or something wrong with motherboard?





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

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RELEVANCY SCORE 91.2

This particular machine is still in warranty and has been in daily use for several months.  Most recent hardwrae scan yesterday shows "USB test failed" under Motherboard with final result code "W1MCCUZNB-Q8B7F1".   Before I go through an online service request, anyone know if this is a known false positive?  No external USB devices of any kind were present during the scan, could that be the cause? And, online chat says "Chat support is not valid for your selected country and product".  Interesting since my selected country is US and my product serial number has a couple of years of warranty left. Thanks in advance

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RELEVANCY SCORE 86.8

Hi, I just updated the Lenovo Solution Center installed on my Lenovo Yoga 2 Pro.I then performed a hardware scan and got the following result :no issue (green light and the following message : WMB008000-DK7X5L ) and at the same time a PCI / PCI-e Test showed as invalid (white cross on a red background). So what do I have to do ? It looks like the software tells me "no problem" and at the same time highlights an issue at the level of the PCI. Thanks in advance for your help Kind regards Philippe

A:Lenovo Solution Center - Hardware Scan - invalid result for PCI test

I have the same problem with my lenovo y700 :/

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RELEVANCY SCORE 86.8

Hi, my Y520 has been acting weird today. First, I turn it on and it freezes and blue screens. It's done this before. It's restarted and it said something about booting. I can't remember exactly what the screen was but if it does it again, I'll post the message. But I fixed it by restarting it and it acted normal. So, I did the same thing this time. It acted fine when restarting, so I went about playing some games. In the middle of my match, the game froze and I got a blue screen. So, I restarted and it acted fine. I seen if I needed an update to anything. I'm up to date. I ran a hardware scan and it failed. The usb test failed. Which I thought would come sooner, seeing as how I haven't been able to use two of my usb ports a little after I got it. So I'm not to surprised about that. But what scares me is the blue screens I've been getting. Hopefully nothing is dying inside the laptop. Any help? This is the code it's showing on the test: WMB008008-UN7DUG.

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RELEVANCY SCORE 86.8

The desktop is ideacentre 700-25ISH, I bought it for less than two months and actually I was out of town for several weeks last month. It is basically brand new. I run the hardware health check from lenovo companion and got the error code WMB010000-WM7VJI. The reason that I run the test is just because the machine may power off abruptly everyday. And I once got a message like USB  port power surge after login. When the machine is down, I have no way to power it up. The only thing I can do is just unplug everything and use the desktop tomorrow.  

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RELEVANCY SCORE 85.6

Hello,I'm having an issue with my Lenovo and updating it's drivers. My Lenovo Solutions center app on the computer is tellimg me my Hardware Scan failed and it's giving me an error code. The error code is WVC007002-UL7A8I. Can someone point me in the right direction  on how to fix this issue and get my computuer up to date with all of the recent changes. I also have problems with ghost/phantom touches on my screen. It makes it extremely difficult to use. I use my computer for a home based crafting business and it interferes with my programs. Can anyone offer a solution as to how to make it stop? Thank you!

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RELEVANCY SCORE 84.4

The Lenovo Solution Centar Hardware Scan started running autimatically on my new Y700 laptop. The test completed with two failure codes: WPE001001-UL7CWNWVC007002-UL7CWN Please helpThe full report is below Thanks 

























Report_lenovo_20160829.zip ?4 KB

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RELEVANCY SCORE 83.6

Hi, my desktop ran a Lenovo solution center scan and failed on ST1000 with result code of WHD01V01I-JL8C4G. Computer seems to be running ok but is a little slower. Can anyone tell me what this may mean or what I need to do next?

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RELEVANCY SCORE 81.6

The Intel Driver & Support Assistant said that it had an update: Intel® Graphics Driver for Windows* [15.40]. When I did a scan with the Lenovo Companion app, it said there were no updates available. Why the difference of opinion betwee the two apps?

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RELEVANCY SCORE 79.6

Just done a H/Ware scan.But:-After Completing the Processor & Memory parts it missed the Mothboard & Storage sections & started to scan the Hardware portion again.Is this a known problem?

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RELEVANCY SCORE 78.4
A:"SMART short-self test" and "SMART drive self test" shows failure during hardware scan test

Hi amr_moustafa,
 
Welcome to the Community Forums.
 
Take this opportunity to backed your files as you may need to replace your harddrive very soon.
 
Failure in SMART test is an indication of deterioration of harddrive integrity that may be crashing soon.
 
Prepare you options on replacing the drive and its installed software.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 78.4

When I do a Hardware scan using the Companion all areas go through OKButWhen I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.Question why?

A:Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.(2)Install LSC 3.6.002 from here:https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview This should clear the math error.

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RELEVANCY SCORE 78

Hi, I have a thinkpad x201 that fails to start. Tried startup repair, but says it can't fix the problem automatically. Tried restoring to earlier point, which says its successful, but still unable to start Windows. I found an old thread where someone had the same problem and was advised to run the fabar recovery scan I did in case it is helpful, here is the log, thanks so much for any advice Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 18-11-2012Ran by SYSTEM at 19-11-2012 03:43:45Running from E:\DownloadWindows 7 Professional Service Pack 1 (X64) OS Language: English(US) The current controlset is ControlSet001==================== Registry (Whitelisted) ===================HKLM\...\Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t [307768 2009-11-15] ()HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [x]HKLM\...\Run: [TpShocks] TpShocks.exe [x]HKLM-x32\...\Run: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe [55808 2008-10-30] (Ricoh co.,Ltd.)HKLM-x32\...\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor [5941344 2012-05-16] (Lenovo Group Limited)HKLM-x32\...\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY [3116152 2012-10-10] (AVG Technologies CZ, s.r.o.)HKLM&#... Read more

A:windows failed to start, lenovo x201

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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RELEVANCY SCORE 74.8

New P7 1, Hardware Settings Just Hangs with "Initializing Settings" message. System Update working OK..I deleted the other 2 lenovo proghams because they  indicated that they were  included in Lenovo Companion.Should I delete Lenovo Companion and download it and re-install it?

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RELEVANCY SCORE 71.2

HDD Hardware Test shows : Targeted Read Test - FAILED SMART Short Self Test - FAILED SMART Drive Self Test - FAILED Result Code: WHD01V01I-RL7AXE What does this mean ? Is there something wrong with my HDD ?

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RELEVANCY SCORE 71.2

hello !
surface scan and smart short self test failed
i tried a factory restore but it failed saying no preboot file found.
any ideas or advice please
my homepage now has a box with a row of circles across it and a red circle running back and forth thru it ?
 

A:surface scan test failed

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RELEVANCY SCORE 71.2

I have a HP Pavilion Slimline s3707c PC. Hardware Diagnostic Tools monthly test ran last night and the surface scan test failed I don't have warranty anymore, and I don't know what's wrong with it Can someone PLEASE help me figure this out and fix it?
Thanks so much!!!
 

A:Surface scan test FAILED

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RELEVANCY SCORE 70.8

Hi,I have my one-month-old Lenovo ThinkCentre E93Z hardware scan works fine not unless today! Found LSC.exe error and stuck at 53% forever leaves me no other resort but force shut down by pressing hold down its power button. I am not computer savvy just use it for creating documents and surfing net that's all. Any help for a fix and please advise what has caused this? Many thanks,Bradley

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RELEVANCY SCORE 70.8

The targeted read test, smart short self test and smart drive self test of harddrive are failing, can anyone help me regarding this,,?Is my hard drive failed or is going to fail..?please help


























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A:Lenovo G500s- Hardware Targeted read test, short and smart read test failure.

I have same issue G50-80 running window 10 it has failed targeted read test computer is so slow...It's frustrating I hold nothing on hard drive all files plenty of memory does anyone know what the solution might be?

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RELEVANCY SCORE 70.4

Hi,

I have a problem on my MI Notebook Pro device.
Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo. Any solution available?

Looking forward to your support.

Thanks,

Mahmudur

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RELEVANCY SCORE 70.4

Failure ID GSMAXS-5S9859-MFPV5F-60W503




Rebecca Goveia

A:Hardware diagnostics test failed

That means the hard drive needs replacement. Post back with the country you live in and we can help find a hard drive for you and installation instructions. Did you make recovery disks for it?

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RELEVANCY SCORE 70.4

hi there,I found there was a diagnostic failure on the mouse ,  how can I resolve it? guide me plz!screenshots have been attached to the question!

A:PC Hardware Diagnostics Test Failed

The screenshot is very helpful. It means there is a problem with the touchpad device. They can go bad. Are you under warranty? 

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RELEVANCY SCORE 70.4

HP Notebook - 15-ay037ur (ENERGY STAR) I upgraded the notebook:1. I put new SSD instead of HDD.2. I put the old HDD instead of optical drive via optibay. After this the notebook is switching on very long time. It is OS Windows 10 64-bit. In some time (almost every time) I see error with HDD in OS Windows.I tested the drives by PC Hardware Diagnostics Test and received next errors: 1) PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-613403  Product Number: P3T06EASerial Number: CND6325P8V 2) PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-60KU03  Product Number: P3T06EASerial Number: CND6325P8V Please help how to fix this problems.

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RELEVANCY SCORE 70.4

I am on a DSL connection. Before this I was running a Motorola model #2210 modem. During this time running a port scan test, it always reported as all scanned ports as (Stealth secured). This was with Zone Alarm as my firewall. The 2210 went bad. So I replaced it with 2Wire brand DSL modem router combined. It works well but, when I do a port scan test, it reports back as almost all ports being closed. Only two were reported as Stealth. After reading the results on closed ports, it basically say's that even closed ports can still be accessed! I need to know what to do to get a much better scan report. I went to different online tests, and they all reported the same. What must I do for better security?
 

A:Port scan test reports (Failed)

I believe 2wire has a firewall. You may need to turn it on.
 

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RELEVANCY SCORE 70.4

Ok, have been having lots of problem with sony viao laptop, after trying lots of things to sort it i decided to do a system recovey. While the recovery was running, it gave me the option of doing a vaio Hardware diognestic test before the restore which i did. On the last test which was HDD test, it came back with "surface scan test failed". Can anyone tell me what this means as i am still having the same problems i incountered before the recovery. Thanks for anyhelp.
 

A:Solved: Surface scan test failed?

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RELEVANCY SCORE 68.8

How can I fix this issue.... is the driver really bad? 

A:I did a hardware diagnostic UEFI test, driver failed. How c...

@LM0904 HDD is like a light bulb, it can die anytime specially when dealing with heat specially when playing games or doing high graphics works. Did the test produce a 24-charactor code ? If yes then sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.In the US:    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.  http://welcome.hp.com/country/w1/en/contact_us.html    Regards.

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RELEVANCY SCORE 68.4

I ran storage test on Lenovo solution center and these tests showed warning messages.Is it okay to keep using my HDD  or should I replace. Also How to convince Service center people to replace?

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RELEVANCY SCORE 68

When I run my hardware scan as usual my storage devices scan (Targeted Read Test) failed so what can I do to fix it plz ?

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RELEVANCY SCORE 68

When I run my hardware scan as usual
 
my storage devices scan (Targeted Read Test) failed
 
so what can I do to fix it plz ?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:G50-70 - Hardware Scan Failed

Welcome ytmh1989
 
1. What is your laptop model?
2. What is the storage devices being scanned?
You may want to check for disk error with Command Prompt (Run as Administrator).In the Command Prompt, type chkdsk /f /r c:
 
3. Run the storage device scan again.
 
PeterThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
=====================================
List of Sound Enhancement Thread
T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

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RELEVANCY SCORE 68

I don't really know what i should do and I hope this is the right board... W1F74XUFM-DMJNF5  ??

A:Hardware scan failed

The code is pretty much useless, but after the scan completes, you have the option to "View Log", which will display the results in plain English.    If you open the Lenovo Solutions Center, click on Hardware Scan, you will be presented the option to "See Last Results"   If you click on that option, you can then click on the 3.5" diskette icon above the "Final Result Code" to save the log to a file that you can then attach to a reply if desired. Cheers, 

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RELEVANCY SCORE 67.2

Hi!Can someone tell me what this failure code means: WME800800-FL9D1KIt's related to a memory problem. Thank you!

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RELEVANCY SCORE 67.2

Hi!Can someone tell me what this failure code means: WME800800-FL9D1KIt's related to a memory problem. Thank you!

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RELEVANCY SCORE 67.2

Hello, At my laptop's prompting, I did a hardware scan and it came back failed on the eMMC Storage Device Read Test, but doesn't really tell me what to do about it. This is the code it gave me: WHD100100-DL7CCG I just bought this laptop a few days ago, so I'm a little confused about how there could already be something wrong with it.  This is the exact laptop I have, if it helps: http://www.bestbuy.com/site/lenovo-ideapad-100s-11-6-laptop-intel-atom-2gb-memory-32gb-emmc-flash-st... Thank you in advance!

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RELEVANCY SCORE 67.2

Hello, I recently did a hardware scan and everything passed but the two things listed in the subject. Result code: WMEBW300-WL7DAE. I want to know what the solutions are to this problem if there is any. Thank you

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RELEVANCY SCORE 67.2

I have a lenovo y 580 which I purchased in janurary. I ran a hardware test and failed the PCI Express Status test. I got the result code WPE001001-HI9D8E but I do not know what that means or how to fix it, please help. 

A:Failed hardware scan y580

Dear Customer 
 
Welcome in lenovo forums 
 
Please test the machine using an application called Lenovo Soultion Center Quick test , just use the below application to download and install that applicaiton :-
 
Link : http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?LegacyDocID=LENV-DIAGS#lsc
 
Please run the test and let me know if you got any erros 
 
Thanks
Alaa





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RELEVANCY SCORE 67.2

I ran a Lenovo hardware scan earlier and everything came back as perfectly fine except one check. In general, I can operate a computer fine, but I am not an IT person by far. The scan states that there is an warning with my wireless local connection test. I use Comcast (Infinity) cable for the wireless router. Is this anything that I should be concerned about? Everything seems to be operating correctly. Thanks for any help!!! I tried to paste a small picture of the scan but it must be too big because it won't paste.

A:100S Failed Hardware Scan

This  is normal behavior and not a worry. Your wireless local connection was probably not connected at the time of the test. =Screen capture:Start button. Windows accessories>snipping tool. Mode= rectangular.Save as .png.  Insert .png with photos option on Forum reply. 

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RELEVANCY SCORE 67.2

I know I am behind the times using a Thinkpad T400 with Windows 7 Pro 64-bit but I am having a heck of a time using  this machine as it constantly freezes up.  I tried running the diagnostics and it failed on the SMART tests and did not complete the remainder of the tests ie video card, etc.  The final result code was:W1UKDVUB5-QE4MD9 Does anybody know what this code means - how much trouble am I in and why is this machine freezing up all the time? Thanks for any thoughts or assistance. Lorelei

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RELEVANCY SCORE 67.2

Here are the test failures. The scan completes itself daily. Today the test completed in the background and when I viewed the results I saw the failures. I repeated the test and the failures still detected. What can I do with the code to locate the problem? Thanks.


























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A:Two failures during Lenovo Solution Center scan test

Here is the other image. 


























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RELEVANCY SCORE 66.4

Lenovo solution center final result code: W1W3L5QLF-1MDB7F

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RELEVANCY SCORE 66.4

Hi,Lenovo Solution Center did a hardware scan and it says my PCI Express has failed (code: WPE001001-WL7WMN). What does it mean, and what should I do? I'll give y'all all the info below (I have Win10):Lenovo Solution Center Log FilePCI ExpressDisplay NamePCI ExpressPCI00:2.0PCI12:0.0PCI23:0.0PCI34:0.0Index 0Bus0x0Device0x2Function0x0Device connectedNoVendor ID0x8086Vendor nameIntel CorporationClass0x3Class nameDisplay controllerSubclass0x0Subclass nameVGA compatible controllerIndex 1Bus0x2Device0x0Function0x0Device connectedYesVendor ID0x8086Vendor nameIntel CorporationClass0x2Class nameNetwork controllerSubclass0x80Subclass nameNetwork controllerIndex 2Bus0x3Device0x0Function0x0Device connectedYesVendor ID0x10ecVendor nameRealtek Semiconductor Co., Ltd.Class0x2Class nameNetwork controllerSubclass0x0Subclass nameEthernet controllerIndex 3Bus0x4Device0x0Function0x0Device connectedYesVendor ID0x144dVendor nameSamsung Electronics Co LtdClass0x1Class nameMass storage controllerSubclass0x8Subclass nameNon-Volatile memory controllerDiagnosticsPCI express status testFailedResult Code: WHD00C000-WL7WMN Thank you for reading!

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RELEVANCY SCORE 66.4

I just got my Edge 2-1580 back from repair a couple of months ago because it stopped charging. According to the repair sheet it was a bad video card that was causing all of my issues. I can believe that since I keep receiving an error every time the computer would run a hardware scan. Well, every since I got my laptop back it charges, but it keeps crashing because of something about the display not responding. Well I ran a hardware scan and low and behold, i'm still having the same error for the video card. Of course my warranty expired while my laptop was in the middle of being repaired. What can I do to get this issue fixed? This is an ungoing problem and a huge inconvience. I don't want to computer to start charging again. Also, I use this computer for picture editting for my side business and I can't have it crashing every time I try to use Lightroom.Also, since i'm continuing to have the same problem with the video card, I don't think I should have to pay to get it fixed.I have attached a screen shot to show the error message I keep receiving.Error message


























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RELEVANCY SCORE 66.4

Hi, allI had an error message from lenovo hardware scan,which says IRQ test failed and the error code isWMB01R010-WL7X0H.I am using my laptop T540p without any problem after BIOS update,but I just wonder why this kind of error is continuously reported.If anyone has the same problem, please share the knowledge.  Thank you very much! 










Solved!
Go to Solution.

A:Hardware scan failed: WMB01R010-WL7X0H

If you turned on Virtualization in BIOS Setup, this is a known bug with the hardware scan.  It is not an actual problem.  The next version of LSC is supposed to fix it.  Sorry for this trouble.

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RELEVANCY SCORE 66.4

Hey!The hardware scan failed, so I was suggested to use this code WWF00F008-RL7DHL to ask what it is about. It also says specifically: Broadcom-Broadcom802.11nNetworkAdapter-AC1:B8:EE8:AB Could you please tell me what shoul I do?Thanks. 

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