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Word document files encrypted? [email protected]

Q: Word document files encrypted? [email protected]

We have valuable patient information lost due to some kind of unknown infection. All .doc files were changed from xy.doc to [email protected]
I tried removing only extension addon, but that isn't the problem solver. I tried to HEX compare files that were backed up and those encrypted and i see many repeatable patterns through encrypted file.
If i provide non-encrypted and encrypted file, could you somehow give me solution to this?
There is no ransom screen or anything, and i haven't seen any processes running in the background that could do this.
I tried scanning the computer with NOD32 Antivirus, ERA Remover and Panda UnRansom locally.
I  tried submitting to virustotal with these results:
EDIT: also .jpg files were affected with this

Preferred Solution: Word document files encrypted? [email protected]

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A: Word document files encrypted? [email protected]

we have the exact same problem. It was probably downloaded from a scam email with an invoice from "deutsche telekom" like this:

Guten Tag,

Ihre aktuelle Rechnung für Ihre Kundennummer 67129 vom 11.11.2014 steht im PDF-Format für Sie bereit.

In Ihrem Account finden Sie alle Ihre Rechnungen in der Rechnungsübersicht.

Der sofort fällige Gesamtbetrag von EUR 274,99 wird Ihrem Konto in Kürze belastet.

Mit freundlichen Grüßen

Ihre Telekom

After one user clicked on the link with the zip file (after being warned not to) files on our network share started encrypting the same way you encountered, but with a different id.
I found on a bulgarian thread that had this problem and he emailed [email protected], the reply was to send 1 bitcoin to a wallet and afterwards they will send you the decode method.
(i used google translate)
any help, other than the ransom, appreciated
thanks and good luck

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Hi All. After being infected with trojan, excel files in a server unit have been encripted. Is there any method to resolve this situation?
Thanks in advance.

A:Encripted files with [email protected]

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Hello good evening!
I have my office files encrypted by the decode @ india virus I can do to decrypt it? it happened to anyone? someone who can help me?

A:decrypt files infected [email protected] india


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I am using Windows XP Home edition.

My MS Word edition is 2002

I created a folder to save my MS Word documents in.

I had problems with my PC so I had to use PC Recovery. After using the recovery, I cannot access my Word documents that are in the folder that I saved them to.
A box comes up with : "Word cannot open document. User does not have access privileges"

However, if I create a new word document & save it to my desk top, I can open it.

*I did not delete any user accounts when using PC Recovery
*I am logged on as Administrator
*My husband has access to his files, that are NOT in my folder, with no problem.
*My receipts from paying bills online are in that file, My husband thinks he remembers encrypting it so that no hackers could get access to the information in the files,
but that was more than a year ago & he can not remember how he encrypted it.

Is there any way to undo the encryption in MS Word 2002 so we can access our important files?? Maybe in the Registry??

A:MS Word encrypted files

This might be weird, but when did you recover your system? Was it back to a day or so BEFORE you made the word documents?
Like you type a document on april 20th, and restore to april 19th but cannot open it.

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Win XP Home Service Pack 2 (build 2600),2.4 gigahertz Intel Pentium 4
8 kb primary memory cache, 2 hard drives: total 80 gigabytes.

Data folder contents are encoded, cause unknown. MS Word encrypts any data sent to it.
Following instructions on encrypt/decrypt in Help area of Win XP doesn't work.

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I have 5 pages word documents, includes a front page without header/footer and has a page border. The second page has a footer starting page 1 up to the last page. When I saved the document in PDF. It created two files - one file come with front page only and second file come with page 2 to 4. I am looking at one PDF file instead of two. Your help is much appreciated. Thanks.

A:Created 2 PDF files from Word Document

What version of Word?
On what OS?

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 2045 Mb
Graphics Card: NVIDIA Quadro NVS 135M (Microsoft Corporation - WDDM v1.2), 128 Mb
Hard Drives: C: Total - 56008 MB, Free - 33365 MB; D: Total - 96264 MB, Free - 76569 MB; F: Total - 238472 MB, Free - 114374 MB;
Motherboard: Dell Inc.,
Antivirus: Windows Defender, Disabled
am not able to my any one of excel sheet and word document.Last 5 days before, i worked on and today when i opened the same excel sheet ,its show a message that xls::is not a valid format.
and for word document its come in encoding.
my all document is been corrupt ,so pls help me out , how can i rectify this all my document

A:my all files excel and word document is corrupted

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Is it possible to import flash player files into Word?
In fact all I wanna do is to change a presentation created and saved as a flash file into a *.doc file so I can print it.
Is there any other way to print this flash player file?

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I have personal document files that I cannot open.  I get the following error message: "This file is unable to run because of missing or corrupted files.  Contact your computer manufacturer."  What do I need to do to correct this?  How in the world do I contact my manufacturer other than through HP Support?  My operating system is Windows 7.

A:opening corrupted document files in word - Windows

@Josie6? The issue might be buried within the document itself.  The document might be responding to an inconsistency (or incompatability) in the template used to control document features (Normal.dotm). Follow the suggestions in this Microsoft document on the subject:How to troubleshoot damaged documents in Word When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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Hi New here

I am currently having a problem with Word 2003, when I drag a file from say desktop or any folder in to a word document.
The contence of the file gets imported into the word document I am writing.
All I want it to do is appear as a icon with in the document. I am able to convert that part of the document by doing the following.

-Right click on document which was imports.
-Then Document Objects > Convert > (Tick) Display as Icon.

This will make the document which was imported to appear as the icon.

Know the real question how do I set this function "Display as Icon" with so I don't have to always do the steps above?

Is there a patch or something in Group Policy that can be done or Registry Key change.

I would be gratefully thank full for any help

A:Word 2003 issue when draging files into Document

No one out there has never had this issue which I am talking about above ^^^

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Good afternoon,

I need to do something similar to this post:


I have a Word document with information for multiple regions. I need this document split into a file for each region. I tried the code:

Sub Split_Files()
' Split_Files Macro
vPath = ActiveDocument.Path & "\"
Selection.HomeKey unit:=wdStory
vFirstRecord = True
Do While Selection.Find.Execute = True
If vFirstRecord = False Then
Selection.MoveUp unit:=wdLine, Count:=1
Selection.HomeKey unit:=wdStory, Extend:=wdExtend
Documents.Add documenttype:=wdNewBlankDocument
Selection.HomeKey unit:=wdStory
Selection.Delete unit:=wdCharacter, Count:=1
Selection.Find.Text = "AREA TOTALS"
Selection.EndKey unit:=wdLine, Extend:=wdExtend
vFrom = Replace(Selection.Text, "AREA TOTAL", "")
vFrom = Trim(Replace(vFrom, Chr(13), ""))
Selection.HomeKey unit:=wdStory
ActiveDocument.SaveAs (vPath & vFrom & "_" & ".doc")
vFirstRecord = True
vFirstRecord = False
End If
Selection.HomeKey unit:=wdStory
Selection.Find.Text = &qu... Read more

A:Solved: Separate Word Document into Multiple Files

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Suddenly, I cannot open an: .rtf Microsoft Word document file.

It is an incoming file from a trusted source.

I can download the file, see the corresponding file images, then when I
click on an image, I get a message from Micosoft Word (with the yellow
triangle enclosing an exclamation point) which says: The server application,
source file or item cannot be found. Make sure the application is properly
installed, and that it has not been deleted, moved, or renamed.

Please help me open this file, it is a work-related file, and I've tried so
many times already.

Thanking you in advance.

A:.rtf Microsoft Word document files aren't opened

Was Office loaded on that machine at work?
If so it is my guess that one of two things is happening.

1) The Office dll that displays pictures is resident on the work network and is only loaded when it is needed - thus displaying that message.

2) A similar thing with the document that just the link (and thumbnail) to the pictures were included in the document. The actual pictures are still on the network.

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Hello everyone here
Seem like I am and idiot to it's seem funny it's like lock the door and then throw the key to that room.
I was wondering whether how can I open certificate.ptx file if it's already encrypted. I suddenly found a video on youtube
about encryption thing that can be done by CMD i have no idea what is about just try and follow it i'm not really know
that all the files that save on my desktop are being encrypted automatically. I saw windows asked to save the certificate then I save it on my desktop later on my PC error so I move all my files on desktop to external drive and do Windows reset tool completely
reset. And I've just noticed I can open all my files which I back up :/
Please if somebody have solution please let's me know. Now i'm stuck with all my files like 120Gb :/

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Can anyone help???

I was working on a major report I received via email for work and didn't realise I was saving it in the temporary internet files and I need to recover it....can someone help me, I am desperate?????

A:I need a word document I accidentally saved in temporary internet files

Hi Elise. . .


If possible, go to the email and download it again and save it to your documents folder.

All files that are downloaded first go to the temorary storage area then are copied out to your chosen location. How do you know it is "stuck" in the temp IE file area?

What is the path (if known - like c:\users\<user name>\appdata\local\microsoft\windows\temporary internet files) and what is the name of the file?

Regards. . .



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I need to have editable text, preferably as WORD .doc to create files to be sent to another person. Is there some sort of conversion process for some wordpad text I now have?

A:Solved: converting text files in Win XP from wordpad to a WORD document

Simply open them in Word and save them as Word files. Nearly everyone can open WordPad files though.

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Hello there, board! Any chance there's a VBA wizard that can help me out?

I'm looking for a bit of VBA that will help me update custom document properties in 50 + documents all at once. The files vary in number and in name, but there are times when I have to update the custom document properties in a number of them (always kept in the same folder, if that helps any). It takes a lot of time, think this can be automated?

One thing that would be handy is if it could start in Excel, where I could fill in the new values for the fields and then hit a button, choose which files (or folders containing files) need to be updated, and have it magically do it for me.

Is this possible? Or too ambitious?

Many thanks!

A:Word 2003: Update Custom Document Properties Across Multiple Files

Yes VBA can be used to do this. Can you post some sample documents ?


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Hi I am Manoj Dahale I have a system with windows xp and ntfs file system. Some days ago I encrypted my very important documents but I that time I don't know about the encryption system. Then I format my pc and I don't backup the certificate that need to decrypt the documents. Now I want my documents what should I do ? Plz. tell me How can I access my documents.

Thank you.

A:Help about encrypted document

Here's some information from Microsoft about file encryption. As far as I know there's no way to unencrypted the files without the certificate.

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Hello all,
I am fairly new to macros and am looking to split a large word document into smaller files based on a text string within the document, and then save those files as individual word documents, or as a bonus, PDF documents. The text string is "HEADER DATA".

Basically, I want the macro to find the text string "HEADER DATA", then select that page and all pages up to but not including the next instance of "HEADER DATA", then cut those pages from the original document, create a new document with the same formatting/ page layout, and save that document with a new file name. I want the process repeated until the end of the document, and each file saved with a new file name.

Some attributes about the file:

The text string "HEADER DATA" is always in the same location on a page, but is not at the top of the page.
The format and layout of the new document must match the current document.

Here is something I came up with (don't laugh too hard, lol). This will extract the first pages as intended, and saves the new file, but then Word stops responding. I don't quite know what the error is. Thank you in advance for any help.

' SPLIT Macro
vPath = ActiveDocument.Path & "\"

With Selection.Find
.Forward = True
.Wrap = wdFindContin... Read more

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I know I have been hit by CryptoWall. I do however seem to see something that I have heard shouldn't be the case. I am hoping that this is a good sign. I have files that are duplicated but it seems that the original file is still there. ex.
Kidz Club.jpg   
Kidz Club.jpg.5aa
Problem remains the same both files are encrypted. Didn't know If this has been reflected in other forums and is something that is recoverable.
A response would be appreciated
Thanks for all you guys do.

A:Files encrypted but both regular and encrypted files remain.

A repository of all current knowledge regarding CryptoWall is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQReading that Guide will help you understand what CryptoDefense does and provide information for how to deal with it and possibly decrypt/recover your files. At this time there is no fix tool for CryptoWall.There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense. Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion....from the above topic.CryptoWall victims,If you are thinking about paying the ransom, have decided to pay, or want to help test a few things for me, Please email me at [email protected] or PM me first.There may be other options for you, or can receive assistance with the infection.Nathan (DecrypterFixer), Security Colleague Post #273ThanksThe BC StaffNote: Although this infection has numerous similarities to CryptoLocker and CryptorBit, there is no evidence that they are related other than that they do the same thing.

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The System

Intel Motherboard DP35DP
Duel Core Processor
4 GIG of Ram
ATI 4870 HD Video Card
2 500 GIG Hard Drives
Windows 7 Pro
In the last few days I've been getting the Blue Screen. Not at any given time. Can someone Help Decode these two files.

A:Can Anyone Help Decode These DMP Files

Those dumps seem to be messed up in some way.
Please follw the instructions here and post the results.

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When saving a Word 2007 document as a webpage (htm, html), an extra folder is automatically created besides the hmtl document itself. This folder contains background information like pictures, wallpaper etc. Is there a way to prevent that folder from being created in the first place? I've got Word 2000 on another computer, and when I save my word documents as html files over there, that extra folder is not generated. The only time that folder is created in 2000 is if my documents contain pictures, wallpaper etc. In Word 2007, it is created all the time, even though my documents are just plain text.

A:Solved: Word 2007, saving document as html document: how to get rid of extra folder?

Managed to find the solution, it was very simple after all. One has to save the document as a filtered webpage and click "yes" when a box pops up warning you that you will use certain featuers which are specific to Office2007, such as the background. Then the document will save without that extra folder and files.

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I have two questions regarding documents created in Word 2007...

1) Can links be created within a Word document? For example, can I click on and item my table of contents and have the document jump to that particular section of the document?

2) Also, is there a way to make sections of the document hidden until the user clicks a specific word or graphic in the document?

I'd like to specify a particular instruction and include a "Show example" link that would make a detailed example appear for those who needed the extra help.

Thanks everyone!

A:Word 2007 - Links within a document? Hide/Show sections of a document?

If you created table of contents through References - Table of Contents, you can hold Ctrl and click on the item in that table, word will take you there. This feature is standard.

Also, to navigate inside document you can use bookmark option.
Insert bookmarks. Word 2010 Bookmarks
Then insert Hyperlink - in the window select second tab "Place in This Document" and choose your bookmark.

As for hiding parts of document, I do not think that is possible.
You can create that in HTML document with javascript, but not in Word document.

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I am running XP and Word 2000 and Nortons. Word will crash if you leave the document open for a while (there is no specific time frame) and then select close (icon). The error - Microsoft Word for Windows has encountered a problem and needs to close. The details are: AppName: winword.exe
Modname: kernel32.dll
modvers: 5.1.26002180
offset 0001eb33

This has pretty much happened since I got this laptop. I have reformatted and reinstalled everything (due to another problem) and still have the same problem with word. I have used the same CD on other computers to install word and they do not have the same problem.

I use a variety of templates and plain documents in my work and can not pin point it to one template.

If you leave Word open with a document (no matter what size) and come back to it later this is when the problem happens. I started to get around it my saving first then closing, but this no longer works. The save completes and then I select Close and this is when it happens - you get the dreaded pause and then you hear the whirl of the computer and then you get the Microsoft Word for Windows has encountered a problem and needs to close. Firstly I could put up with it but is now just a nusiance.

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Hey guys! Is there anybody knows a program that can convert (copy) words in an image to a real document that can be edited from Word?


A:Which software can convert an image of a document to a real document (MS Word)?

If you have MS Office, as I think you do, you might try out this link:


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This might be kind of tricky.

We're trying to streamline our RFQ-to-Quote process, which currently utilizes a combination of digital forms and hand-written forms passed among several departments. My boss asked me to modify the RFQ form to save him some typing (because he has to retype all the information in the final Quote), and I--not understanding the complexity of the process--very stupidly told him that it could be done fairly simply using form fields and bookmarks. He's been kind enough to grant me a lot of leniency because for him anything would be better than the current situation, so as long as I can improve on what we use now, he'll be happy.

I thought about creating form templates for each of the departments, then as the original RFQ circulated from one department to the next subsequent forms would be appended to it to create a rolling document. I'm not too happy with the that idea; there's all sorts of room for user error. I thought about creating a single document template containing every department's form, but a) I don't want any single department to be able to modify information gathered during another department's process, and b) certain departments must generate a variable number of copies of their form.

I told my boss the best way to accomplish a secure and low-maintenance RFQ-to-Quote would be to create a stand-alone Quote Generator application, but we both agree the effort is not condusive to the timeframe by whic... Read more

A:Word 2000: Creating a Master Document of document templates

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Hi all.

The other day whilst in the throws of fixing another unrelated problem I came across a strange and annoying Word Document problem.

When I bought this word document up it present a very unusual icon. It was grayed out and part of the title contained a ~$ then the name of the document.

When I tried to open it, the word document only opened up to the gray page just before it should turn white displaying the text, and there it froze.

Nothing worked after that! The freeze was so bad that the only way to close the window was to turn the computer off at the tower.

After rebooting I tried it again 2 more times with the same problem freeze occurring in the Word document.

Today I again found another document that caused the same problem, this time the icon for that document was normal but right beside this icon was another malformed grayed out ~$(name) icon.

When I tried to open either of the 2 icons I got the same freezing up problem, just as before.

I tried a previously suggested step in that I opened "Word" and from there navigated to where the bad files were located.

In turn I only hi-lighted each, and at the bottom of that window clicked on the arrow for the drop down box.

I was advised that one of the presented options was to repair the file. No such option was present.

So there you have it. Any advice on this problem please?


A:[SOLVED] Word document freezes computer and document is corrupted

Hi all.

Just to advise that I am going to mark this topic as Solved......to a fashion so to speak.
I may resurrect it at a later stage if the problem re-presents it's self.

In a nut shell. I spent a lot of time today searching sites and performing tests including searches on my computer program.

I ascertained that all the aforementioned "defective " Word documents originated in the same folder. After performing several search functions with the criteria as ~$.doc no other such files were found on my computer, other that the already mentioned.

All tests suggested would not repair the said documents.

I have now deleted the offenders and I will monitor the situation. If I run into problems again I will re-post.

Thanks anyway.

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No battery available for Lenovo Ideapad 510 bought 14 months back. Service Centres in India and neither the Lenovo India Management have any clue or ETA about the battery availability or its pricing as confirmed by them. Few other Lenovo exclusive charging or rather black marketing with different high prices with various warranties for those batteries. They do not have any uniform pricing patterns which raises issues on its authenticity.
Feel cheated and deceived for putting trust in such a company leaving aside other brands like Dell and HP.
Mod's Edit: Additional information added to Subject line for clarity of issue.

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I work at a small non-profit and we have updated two computers with new computers running Windows 7. We use MS Word 2003. I have checked all threads on forum related to this issue, but nothing seems to correct our problem. I would be grateful for any help.

Description of issue: With a Word document open, one should be able to click "File" > "Send To" > Mail Recipient As Attachment", or any of the other mail options, and have the email composition window of Thunderbird pop up. What happens is that Word is attempting to send the attachment via Windows Live Mail. The computer basically freezes. If you try and abort or get out of Word, and error pops up stating you can't close Word until the email has been sent. Finally, you have to force a shut down of the computer.

Internet Explorer shows Thunderbird as default email client. I have check all of the other obvious places for setting the default email client, but I can't seem to find a conflict anywhere on the computer showing Windows Live Email as default client.

As a side note, this employee was using Outlook Express as their email client prior to the computer upgrade and all setting were imported into Windows Live Mail, which was initially used. The employee did not like Windows Live Mail, so I installed Thunderbird. It is used as the default email client and the only issue has been with Word. Additionally, I know that the document could be sent from Windows Explorer by right-cli... Read more

A:Can't send Word Document via Thunderbird from open document

Might try uninstalling Word, then reinstalling it.

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I am wondering how to make an hyperlink, from a main document, to a sentence of a sub document that got included through {INCLUDETEXT \\....docx} in the main document?

I posted yesterday this question in another forum.

I do not know how long it will take to get a reply in the other forum. I post the link to the details also in this forum, in order to speed up the process of getting an insight about a posible approach or solution for this problem. I hope this does not violate any of this forum's rules.

Thanks in advance

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When I send some friends a password protected word document created in Word 2010 they can't open it using word 2007 which is compatible with docx by using the correct password. I have no choice but to send as a Word doc instead of docx so they can open it.

Word 2007 User 1: Word launches no password box no error messages just the blue screen.

Word 2007 User 2: Gets the error message: ?Word cannot open this file . The encryption type used is not available. Contact the author of the file. More encryption types are available in the High Encryption Pack.?

Therefore I suspect some kind of encryption pack must be installed. I believe the user 1 has XP and user 2 has Win 2000 pro. are using XP. Do you know where these encryption packs are available? The other possibility might be for me to reduce the encription level when I create a password protected docx but I have no idea how to do that.

Is there a solution to this problem?

Kind Regards


Kind Regards

A:Word 2007 Can't open encrypted docx from Word 2010

Hi Chris,

I've been looking at this for a while, but cannot find an answer.

The only thing I can come up with, is an alternate suggestion, which I am sure you have probably thought of : use something like 7ZIP to encrypt the file, and then send that to your friends.



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I have an old .docx document that I encrypted years ago (around 2010). I know the password to the file but I don't remember how I encrypted it (if I used office or a third party app). When I open the document in word it just shows gibberish symbols, it doesn't prompt me for a password. Anyone know how to check what program was used to encrypt the file and how to open it up (like I said I know the PW I just can't get anything to ask me for the password)

Here is the beginning of the document xml file that I retrieved when opening the docx in winzip if this helps:
<?xml version="1.0" encoding="UTF-8" standalone="true"?>

-<w:document xmlns:wpg="http://schemas.microsoft.com/office/word/2010/wordprocessingGroup" xmlns:wps="http://schemas.microsoft.com/office/word/2010/wordprocessingShape" xmlns:dgm="http://schemas.openxmlformats.org/drawingml/2006/diagram" xmlns:lc="http://schemas.openxmlformats.org/drawingml/2006/lockedCanvas" xmlns:c="http://schemas.openxmlformats.org/drawingml/2006/chart" xmlnsic="http://schemas.openxmlformats.org/drawingml/2006/picture" xmlns:a="http://schemas.openxmlformats.org/drawingml/2006/main" xmlns:sl="http://schemas.openxmlformats.org/schemaLibrary/2006/main" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main&quo... Read more

A:Problem opening encrypted document, I know the password to the file

Well if you had encrypted it using the built in function, you would be prompted for the password in order to open it. If you had encrypted it using the Explorer properties for a file or folder, and it was done on the same computer you are using, with the same user name and password to the user profile, it would open normally and not ask for a password. If you used a third party application, you will need it installed on that machine to decrypt it.

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I have problem, when I put link to .XPS document in MS word document, i can't open this link, nothing hapens , links to other file types works fine. XPS document opens without problem with IE when opening file from folder. I tried to lower security setings in IE hidden security zone "my computer" , but this wont help. There is no problem in Windows 7 with xps links. But i need it to work in Vista. I think it's some kind of security problems. Any ideas ?

Vindows Vista32 SP2
MS Office 2007 SP2

A:Can't open .XPS document link from word document

Will this be any help:http://www.microsoft.com/whdc/xps/viewxps.mspx

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my graphics card is a bit more powerful than my processor.

nvdia 6800 gto
and pentium IV HT 3.0 GHZ

most media players (VLC for example) use your processor for most of the work. are there any which take advantage of your graphics card?

A:best media player/codec to decode MKV files using the graphics card?

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I'm creating a document in word 2007 at one point of the document I want to insert a link or icon that points to a separate word document, when the master document is saved both documents are saved as one file so that i can distribute it to other people not linked on a LAN. I don't need the second document to be seen but launched on a separate window when the link or icon is clicked.
Can somebody please help I've seen this on emails and PP presentations but I'm not sure if it can be done in word, I would think so!


A:Solved: Word document within a word document

Not hard at all. Open the attached - I have included the instructions to show either the other text (or at least part) or just the icon.

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I have a client with a problem creating new documents from the File > New > Word Document dropdown from Windows Explorer window. If I set her default font to Times New Roman it will stay for creating new documents from within Word. If she goes the other route mentioned above to create a new document it will always default to Courier. Also when she tries to save the document with the Save As item it defaults to txt instead of a .doc file. I am thinking there are two different templates for these two seperate ways of opening or creating a document.

OS is XP Pro
Word 97 SR-2B


A:New word Document from File > New > Word Document


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As above.

Is there a software upgrade i need to do.

I have the password. comes up with...

"Word experienced an error while trying to open this file"

Thanks in advance


A:Solved: Can't open password protected Word 2007 document in Word 2003

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When I download save or display a word document which is locked some of the fonts change and this makes the documant look bad and as a result it is not paged correctly.
I am using Windows 7 and MS Office Home & Business 2010.
If I use a different computer which is XP and 2003 the document displays correctly, if I copy this to the Windows 7 PC the document font is changed.
The lock document is a form which has been locked for easy completion.

Any assistance would be appreciated.


A:Word 2010 changes some fonts in a downloaded locked word document

Found the problem, Windows7 and or MS Office Home & Business 2010 is missing the particular font the document wanted, it was Arial Narrow, once this font was added to the windows/font folder, the document opened correctly.

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Whenever i start word document or weird excel they ask for activation key

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I have an old document created in Word Perfect 5.1 saved on a floppy disk. My present computer has Windows 98 and Microsoft Word. I need to edit and print the old Word Perfect document. Can it be translated to Word? Thanks.

A:Transfering word perferct document to Word

You should be able to hit File-Open from Word. Change the files of type (at the bottom of the dialog box) to "all files, *.*" and just double-click the Wordperfect document. It should automatically convert it.

After that, if I were you, I'd go to Tools-Options, Compatibility tab. Change compatibility to Word document. Then, hit ctrl-a to select the entire document, go to Format-Paragraph and make sure line spacing is single; then change the font to Arial, Times new roman, or other Word font, as opposed to the old Wordperfect fonts.

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Is there a way to close a Word document in Word 2007 without going to the dropdown menu? What happened to the little 'x' in the upper right hand corner that all other Windows programs still have? I have the minimize, maximize, and large 'X', but if I am only working on 1 Word document and click the large X, the file AND Word both shutdown. Is there any way to get the little 'x' back?

A:Close Word document without shutting down Word as well

Go in word options/personalize and add the command "close"
The icon to close the current document will appear on the upper left tool bar.

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Hello all,

On the 12th October I was editing a Word 2007 document on my Vista Home laptop. Throughout editing I pressed Ctrl S to save the doc over the previous version. I copied data in from several other files.
I went back yesterday to edit the document again and it has disappeared. The only version of the doc is a previous version dated 21st Sept.
I searched on all files modified after 11th Oct just in case I had saved it under another name. Not in there. The files I copied data from did come up in the search results though, soi knwo the search function is working.
I checked the default Autosave location - not in there.
I checked the recycle bin - the doc is not in there and neither are any ~ files or autosaved files. I haven't emptied my recycle bin for months.
I cannot find a word doc modified afetr the 11th October.

Can it really just have disappeared? It is my MBA dissertation paper and I worked on this edit for an awful lot of hours.

Many thanks.

A:Word document disappeared: Word 2007

Welcome Suzanne

I am a lot older than you, but I still remember those term papers and finals. I will dow everything that I can to help

Start with this
DiskDigger | The trusted data recovery solution

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I have an EFS encrypted microsoft xp pro word file that I desperately want to save. I started my computer one day and got blue screen fatal system error.

I've spent hours on phone with dell, microsoft, geek squad, etc. Nothing has fixed it.

Is all I need is to gain access to my user account one time, or find a way to get a copy of the encrypted word file off the HDD before rebuilding OS.

I have been able to hook my HDD up to another desktop as a slave, and can see the file and access tunencrypted data, but due to the encryption, it won't let me copy the file in question.

Anybody know how to solve this problem? I created the user account and encrypted file. I have the password to the account. I just can't boot to my logon screen.

A:Need help saving encrypted word file

Take the hard drive out of this computer and inert and install to another computer as a slave drive. Once it is recognized you can then use a file manager to go anywhere on the drive and retrieve any file you need. Then jsut put it back into this old computer and do what is needed.

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Posts: 129
Join Date: Jul 2005
Experience: Intermediate

Recently I went to open a file that was made up in Word Perfect and
what i received was this message: " WPE are of type wpentrust
document. To change settings that affect all WPEntrust Encrypted Doc-
ument files click advanced". I went to the advanced button, which opened "ATTRIBUTES", from here I cannot/or do not know what to do ?
I just want to open the encrypted file ??? Need some guidance !!!


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I have Windows 10 on my Laptop.
It has MS Word 2007 in it.

I had saved some word files a few days ago, and had encrypted them with a password.
I moved them to my Hard disc.

Now when I am trying to open those files from the hard disc, It does not prompt me to enter a password like it did before, neither does it show any other message, it simple displays a blank blue screen.

I downloaded a repair software from "yodot", but it does not work, it shows a message "invalid file", when I select my file for repairing.

Please help me to open these files.

Thanks a lot,

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the backup was from a system backup I made 4 months ago (Control Panel\System and Security\Backup and Restore) My hard drive was replaced last week and I'm trying to restore this doc. The backup was done under Windows 7 Pro; I'm running Windows Home Premium now. The file had been encrypted (green in explorer). Can anyone offer suggestions how I can copy and begin to edit this doc? Thanks in advance for your help Tom

A:I can't access an encrypted word doc from a System backup

Hello Thomas,

I'm afraid that unless you backed up your EFS certificate from your Windows 7 Pro installation to be able to import/restore into your Home Premium installation, then you may be out of luck to gain access to it. That's what the encryption is for. No certificate, no access.

After you have restored the encrypted file from the backup, you might see if using the 30 day free trial of the Advanced EFS Data Recoveryprogram may be able to decrypt it.

Hope this helps,

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Hey Everyone,

I am having a huge issue at the moment where our shared files are being encrypted by a virus/trojan. This incident started this morning and was discovered in the afternoon but unfortunately most of the files (around 20-40 GB) were encrypted by this virus. The infected files are Pictures, Excels, Words and PDFs and the processes that likely were responsible for the encryption were shutdown and moved to a temporary folder.

The suspicious processes that were running were:

Using ESET Anti-Virus, they are identified as:

My question is - how can get my files back?? (I do have some copies of the original files before encryption)
- Are there decrypters out there for these viruses?

I believe this is something that many of you guys here have seen and experienced, if you could share your solutions I would very much appreciated.



A:Files Encrypted by Trojan/Virtus, Looking for ways to decrypt files

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Unfortunately, at this time there is no way to decrypt those files without paying the ransom.

To prevent more files from being encrypted, disconnect the infected computer from the internet.

If you haven't already, when you disconnect you may be presented with a screen from the malware writers telling you to pay to get your files decrypted.

Do not run any malware removal tools unless asked by me.

We may be able to recover some or all files from your Shadow Volume Copies, unless the infection has already deleted them.

Do you have another machine that you can use to download the tools to USB drive and transfer them to the desktop of the infected computer?

If so, we want all our members to perform the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post/attach the logs in your next reply.

If you have trouble with one of the steps... Read more

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