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Troubleshooting System Restarts/Crashes

Q: Troubleshooting System Restarts/Crashes

I built a system to use as an HTPC the end of last year (not my first) using new parts. Installed Windows and used it for a few months. Sometimes when it would start up (either from cold or a restart) it would power down and hang. The keyboard (connected via USB) lights would glow, but not come on strong like usual and the Num Lock light wouldn't be bright like usual. It was like the keyboard was getting power, but not actually communicating with the computer. Additionally, the TV connected via HDMI wouldn't detect a signal and the hard drive light would never blink. It wouldn't even post.
If I turned it off and on a few times it would work great, sometimes for a few weeks of restarts/shut-downs, without any problems. Then it would do it again. Once the system was up, it was stable.
Then one day I came home and the SSD wouldn't even show up in BIOS. I sent it in for RMA. In the interim I plugged in a regular (platter) HDD and loaded Windows. I don't remember if it happened right away, but soon after it would boot up and within 5-15 minutes it would restart without any warning. I would be in the middle of using it, the screen would go black (no BSOD or anything) and it would go right into POST.
I assumed that the problem was related to the HDD, so I tried to tolerate it, but soon just stopped using the system.
The replacement SSD came earlier this week. Installed Windows and got the same issue with the restarting and about half the time not even going into POST (as experienced previously). I loaded MemTest86 on a flash drive and tried to see if there was a problem with the RAM. Most of the time it gets through 20% of the first pass before freezing. I've tried switching between both of the RAM sticks individually and in both slots as well as utilizing just 1 core and all cores using MemTest86's configuration. I got it to do a number of passes at one point, but without changing anything I've had the same configuration also freeze after 4 minutes. What's different is that in Windows the system restarts while in MemTest86 it freezes. Sometimes the screen gets a little distorted but usually it's clear. What's odd is that the little red thing next to the MemTest title in the upper left still flashes (I can't quite make out what it is as the edges of the screen aren't visible in MemTest on the TV. The keyboard is non-responsive and everything else is frozen, but the red icon is still flashing.
Anyways, I don't know how I can determine if the problem is the RAM, processor or motherboard. Anywhere I should start? I don't believe that it's a driver issue as I've installed Windows 4 different times...not to mention the there's a similar issue using MemTest86 which is a bootable program.
The System:
Antec ISK 300-150 w/150w power supply
AMD A10-5700 65W APU
Crucial Ballistix Sport 1600 DDR3 16GB Kit (2x8GB)
Corsair Force GS 128GB SSD

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Preferred Solution: Troubleshooting System Restarts/Crashes

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


I have purchased a new dell inspiron n5010 about 1 month back and i had several BSOD's. I've got Windows 7 home premium 64bits as originally installed OS in my system and it used to crash randomly.
Now i upgraded the system to windows 7 ultimate but still i my system crashes

And also my systems hangs then i have to shutdown the system through power button

Operating System: Windows 7 ultimate 64-bit

I have also uploaded the dump files that received please do revive and help me.

I am waiting for your kind response and help

Thanking you in advance,
Imran Khan

A:System crashes and appears Bluescreen and system restarts :(


Please post one..& welcome to the Forums.

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Cpu: Intell pentium dual core 2.80 ghz
Motherboard: ASUS P4S800
Ram: 2gig Sticks: #3 (2-512mbs) (1-1gig)
GPU: ASUS Radeon 9550 128mb
PSU: P4-500W power supply
OS: Windows XP pro Service pack 2

Ok The Crashes happen mostly during games such as Warcraft 3 and WoW
its crashes coming up with ACCESS_VIOLATION with like 0x00000E1 and so on
sometimes it comes to a plain blue screen and starts humming

Crash log:
WARNING: Frame IP not in any known module. Following frames may be wrong.
0006e8d8 1294e604 00140216 000202af 0006e96c 0x0
0006e8ec 1294e72d 0006e96c 0006e954 00000000 wmp!WTL::CFrameWindowImplBase<ATL::CWindow,ATL::CWinTraits<114229248,262400> >:reTranslateMessage+0x19
0006e908 1294e6e0 0006e96c 0006e96c 0006e950 wmp!CMainFrame:reTranslateMessage+0x22d
0006e91c 1294e69d 0006e96c 12c26214 0006ebb0 wmp!WTL::CMessageLoop:reTranslateMessage+0x25
0006e93c 12c75a8d 12940000 131da858 00000000 wmp!WTL::CMessageLoop::Run+0x5f
0006fecc 129d838e 000206d8 00000001 7c80ada0 wmp!Run+0x40a
0006fef0 01001389 01000000 000206d8 00000001 wmp!StartThePlayer+0xc3
0006ffc0 7c816fd7 0117d010 7c90e1fe 7ffd8000 wmplayer!_PlayerEntry+0x476
0006fff0 00000000 01001926 00000000 00000000 kernel32!BaseProcessStart+0x23
STACK_COMMAND: ~0s; .ecxr ; kb


7c90378b 5f pop edi

SYMBOL_NAME: ntdll!ExecuteHandler+24



IMAGE_NAME: ntdll.dll

DEBUG_FLR... Read more

A:System Crashes/restarts Tried everything

Just thought I'd let you know that you should put the crashlog as an attachement Makes things a lot easier



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I recently had a virus on my computer and I believed that i had fixed everything. However, my PC has continued to randomly reset, and my programs tend to crash for no reason. Also, while the system is idle, I get high CPU usage while not running anything. Here is my Hijack This Log.Logfile of HijackThis v1.99.1Scan saved at 6:34:10 PM, on 6/20/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton AntiVirus\IWP\NPFMntor.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSv... Read more

A:System Restarts-program Crashes

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis LogPlease also post the problems you are having.

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Dear community,

For the last month or so, I have been having days where there would be multiple BSODs in a row and I can not even use my laptop properly. Now I don't know enough about computers to be able to fix this problem myself, and that is why I've come here to ask for help.

Today I have been getting multiple BSODs, like:
aswvmm.sys / aswbidsha.sys / ntfs.sys / win32k.sys and wdf0100
And also a lot on 0x00001E / 0x0000007E / 0x00000024 and on 0x0000003B
Each with different messages like SYSTEM SERVICE EXCEPTION or IRQL_NOT LESS OR EQUAL and many more.

After googling a bit and running different memtests, RAM tests, chkdsk, virus scans, malware scans and upgrading my drivers using DriverBooster 4.4, I am still getting blue screens, random crashes or restarts on my laptop. By now I'm at the end of my tries and so I've come here to ask for help.

Not all bluescreens have gotten to a full 100 complete dump, but I have added all 3 minidump files into a zip file, I have attached my system.nfo and I have made a snapshot with Speccy of my computer stats.

My system specs are:
ASUS K55VD laptop
Model number: R500V
Intel Core i7 3610QM @ 2.30 GHZ
Intel HD Graphics 4000
2047MB Nvidia GeForce 610M
Windows 7 Home Premium SP1 64 bit
OS was originally installed on the device (device came with built-in startup repair, no windows disk provided)
Age of OS is 5 years or so (early 2012), this is still the same installation as I first got it, never rein... Read more

A:Multiple BSODs and system crashes/restarts

my name is Mihael and I'll be assisting you.

Kindly follow these instructions and let me know how it goes: https://www.avast.com/uninstall-utility


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Dear community,

For the last month or so, I have been having days where there would be multiple BSODs in a row and I can not even use my laptop properly. Now I don't know enough about computers to be able to fix this problem myself, and that is why I've come here to ask for help.

Today I have been getting multiple BSODs, like:
aswvmm.sys / aswbidsha.sys / ntfs.sys / win32k.sys and wdf0100
And also a lot on 0x00001E / 0x0000007E / 0x00000024 and on 0x0000003B
Each with different messages like SYSTEM SERVICE EXCEPTION or IRQL_NOT LESS OR EQUAL and many more.

After googling a bit and running different memtests, RAM tests, chkdsk, virus scans, malware scans and upgrading my drivers using DriverBooster 4.4, I am still getting blue screens, random crashes or restarts on my laptop. By now I'm at the end of my tries and so I've come here to ask for help.

Not all bluescreens have gotten to a full 100 complete dump, but I have added all 3 minidump files into a zip file, I have attached my system.nfo and I have made a snapshot with Speccy of my computer stats.

My system specs are:
ASUS K55VD laptop
Model number: R500V
Intel Core i7 3610QM @ 2.30 GHZ
Intel HD Graphics 4000
2047MB Nvidia GeForce 610M
Windows 7 Home Premium SP1 64 bit
OS was originally installed on the device (device came with built-in startup repair, no windows disk provided)
Age of OS is 5 years or so (early 2012), this is still the same installation as I first got it, never rein... Read more

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Hi. Today morning I started my PC and just after the start up Windows Explorer crashed and restarted and then did (and does) the same every 10-15 seconds. I googled the problem and did following steps (not in the same order as below) which didn't resolve the issue:

- restarted few times and switched off PC completely;
- tried to fix registry with Vit Registry Fix;
- did SFC /SCANNOW and it finished with information that some issues couldn't be fixed;
- ran Malwerbytes with no malware found;
- did a full Kaspersky Internet Security scan with no viruses found;
- did a clean boot (all non-windows services were not used) and it still crashed;
- did a diagnostic start up (so only basic windows services were used) and it helped;
- I wanted to do a system restore but Windows doesn't have data on any restores, meaning I probably haven't started the service (doesn't it make it automatically?);

Other info:
- system works fine in Safe Mode and diagnostic start up, thus eliminating issue with external applications;
- when in normal mode and crashing I looked at processes appearing and disappearing and found out that at the crash process the file dllhost.exe disappears then and shortly after appears back (it may or may not be relevant);
- I didn't do any major updates yesterday (only updated Steam platform and installed one new game);
- I can't do perfmon /report as in Safe mode it doesn't display anything and in normal mode I don't have enough time to start the applicati... Read more

A:Windows explorer crashes (and restarts) on system start-up.

Just an update - based on my experience with "fixing" the system, I've decided to back up the data and make a fresh installation (no point in loosing more time on trying to resolve the issue but just spend the time on new system and at least enjoy a faster Windows for some time). Funny though that a year ago I had to do the same due to some dll corrupt file (it was much worse then). I really love Microsoft!

P.S. Thanks for reading this thread, if you think you may add something (so in the future if someone looks for info on how to fix it) feel free to add some advice.

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Hello, new to the forums and this is my first post, I built a brand new computer for the holidays and it has been working fine. brief run down of hardware would be:

Windows 7 Ultimate x64
ASUS M5A99X EVO- Motherboard
Radeon HD 6770- Graphics
AMD FX-6100 - processor
8 GB Patriot G2 DDR2 - Memory
Diablotek 600 Watt- Power.

The computer has been running flawlessly using a 55" tv as a monitor with graphics on ulta for 2 weeks or so, there is barely anything installed on the computer besides necessary programs and 1 or 2 games at the moment. For the 2nd time now the computer has shut down instantly giving no warning, displaying no errors or coming back with any errors after running Windows 7 trouble shooters, the first time the computer had been on all day so I thought maybe over heating. But this second time the computer was only on about 5 minutes and did the same thing, I put a lot of time and is the first computer ive built so I would like to fix it before anything gets damaged but im not sure where to start. BOTH crashes Were during a game but there has been no system changes or installs in the past 2 weeks in which it was already running flawlessly.

A:Computer crashes and restarts displaying no errors (New system)

Have you looked in event viewer?

Please download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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I have the dump of errors: 0x0000001a (0x0000000000041201, 0xfffff680000435f0, 0x83200000c4928867, 0xfffffa800c195680).
I launched the SF diagnostic tool and made the apropriate dump file (attachment).
Please help to resolve this issue.


A:System crashes and restarts, errors: 0x0000001a (0x0000000000041201,


Your dumps do not show a probable cause but from what I've gathered out from your files:

Start Menu\Programs\ESET Public:Start Menu\Programs\ESET Public
Start Menu\Programs\ESET\ESET NOD32 Antivirus Public:Start Menu\Programs\ESET\ESET NOD32 Antivirus Public
Please uninstall and keep MSE. Once downloaded and install, run a full scan to make sure you're free of viruses.
Microsoft Security Essentials - Free Antivirus for Windows

Run the system file checker for repairing any damaged windows files:
SFC /SCANNOW Command - System File Checker 3 times as mentioned in the tutorial.

To make sure that hard drive is good run disk check following the tutorials: Disk Check
Hard drive scan usings SeaTools: SeaTools | Seagate both long and short tests.
You should run memtest86+ on each stick for 8 passes preferably overnight: Memtest86

Also check for an update on your BIOS version.

Post back results

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I am facing an issue. On Exchange server, whenever I open Internet Explorer- the server restarts. This happens every time. Can some one please help me out. what causing this restart? OS version 1607.

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Hi this problem has nearly ruined me and cost a fortune so far, first I'll explain the problem about 6 months ago I had a PSU blow out on me, so I replaced it and all was well for a time when the PC would shut down and then restart without even showing a BSOD, at first it was now and then but gradually got worse. At first I thought it might of been the CPU overheating, I also thought that when the PSU blew it caused damage to the MB. So over a period of time I have ended up replacing all the hardware. For a time it seemed okay but the problem soon returned. (just to note it only shuts down when playing or starting games, I can surf the net or play videos etc without a problem).

My next thought was that it was a software conflict so I have ended up rebuilding a second PC, with a new HDD just incase it was a virus etc, I've loaded Windows 7 (home) 32bit, installed the graphics card (GeForce 560 Ti) with latest Nvidia drivers and a Asus sound card. I then installed Minecraft just as a test game and sure enough it crashes.

So I have eliminated the possibility of it being a hardware problem or a software conflict. I then thought it may of been the graphic card drivers so I uninstalled the latest driver and installed a older driver, but the problem remaines.

Whilst trying to check detals of my system, I noticed that the "Windows Experiance Index" score was only 1.0 whereas in the past it's always around 5.something, it shows gaming as 1.0 and Gaming Graphics as 1.0,... Read more

A:System crashes and restarts when playing games no bsod displayed


Read the quote below first:

Quote: Originally Posted by writhziden

Please remove the ASUS AI suite. It provides some software overclocking ability that can cause crashes when it interfaces with the hardware.

I see you have Installed Physical Memory (RAM) 8.00 GB but you have Windows 7 32 bit installed. With windows 32 bit you will be limited to use only 3.25 GB out of 8.00 GB. Any particular reasons for not using the 64 bit of windows?

From the one dump in your zip files shows you are getting
Their usual causes for this bug check are: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

From the installed programs in your msinfo32 I see no antivirus installed. Please let us know what antivirus are you using?

Answer the questions above and then we'll see the further troubleshooting that can be done with your computer.

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So I've been getting this same issue for a while now, tried almost everything I've read in several different forums with these type of issues. I have downloaded the MSI live updater and downloaded all motherboard related BIOS updates and other driver updates. I keep my GPU Driver up to date and the issue has persisted through numerous of these updates.

CPU: Amd Phenom II x4 920 2.8Ghz

Motherboard: MSI 785GTM-E45
Ram: 2x 4gb DDR2 Patriot 6400 CL6
GPU: ATI HD 5670
PSU: OCZ 750w Fatality
OS: Windows 7 64bit Home Premium
So the crash normally happens when I'm stressing the system in some way, alot of times I'm gaming during the crashes or moving large files via usb to my external hard drive. A few times it will give me a BSOD but most times its just either goes black (with feint greyish vertical lines) but most often it shows blue screen with vertical whiteish blue lines. After a few seconds it restarts and gives me a black screen with quite a bit of information on the screen this screen always gives me the "A hypersync transport flood error has occured."

I did download speedfan and it showed Temp2 at 126-127 degrees C, which seems extremely high. I had trouble figuring out what the Temp2 was actually monitoring, I think its the case temperature? Other temperatures all read below 50C on average.
I would really love any help I can get on this and am open to trying anything. Please let me know if more information is needed. I'll also upload ... Read more

A:PC still crashes after troubleshooting

The temp2 in speed fan probably means nothing. Speedfan depends on your motherboards sensors to report temps properly and accurately. Some motherboards are better for this than others. It looks like you may have memory issues. Download Memtest86. Use the pre-compiled version 4.20 .iso file and burn it to a CD or DVD. Boot your computer using this disc.
Let memtest86 run for at least 7 passes. Any errors detected is not good

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I have been having problems with a home build, and I am trying to figure out just exactly where the error is.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3582 Mb
Graphics Card: NVIDIA GeForce 8800 GTS, 640 Mb
Hard Drives: C: Total - 715394 MB, Free - 334874 MB; D: Total - 715402 MB, Free - 18448 MB;
Motherboard: Gigabyte Technology Co., Ltd., EP35C-DS3R, x.x,
Antivirus: ESET NOD32 Antivirus 4.2, Updated and Enabled

For about a month, problems with BSODs (early on) and random app crashes. The BSODS were related to a driver problem (Realtek Ethernet controller) that I fixed with an updated driver. The random app crashes continue.

The crashes appear usually under load, gaming most often. No 3D app runs for more than a few minutes, generally they CTD. Most other apps appear to be relatively stable but under heavy multimedia loads, both FireFox and Chrome will die randomly, or the plugin will quit. Very few of these report an error to Event Viewer. If they do, it is so generic as to be useless information.

The RAM is new (a couple of months,) and both Memtest and Windows Memory test report no problems. I tested it with IBT, and it passed. But when I tried using CPUStabTest. It fails fairly quickly with "Error message recvd from Module TCache."

I am assuming that it means either the CPU or th... Read more

A:Solved: need help troubleshooting crashes

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Allright, here I go. Since I've spent a long time now trying to figure this out by myself and searching the web for answers but I couldnt find any, I turn to this forum with hopes of anybody else who had the same problem can help me.

My Computer:

OS: Microsoft Windows XP Professional Service Pack 2
CPU: Intel Pentium 4, 3000 MHz
Motherboard: Asus P4P800 Deluxe
RAM: 1.5 Gb
Graphic Card: NVIDIA GeForce 6600 GT (256 MB) (AGP)

My Problem:
If I run my computer at the standard specifications (see above) I keep geting the famous BSOD's or reboots every now and then. It actually has gotten worse over time and I cant even get into windows anymore. Safe mode works like a charm and is no problem. Now you might think that I have bad drivers but that is not the case since I actually updated my drivers. (Graphic card, sound card, network card). I have tried to put my RAM sticks in there 1 by 1 with no good luck, I keep getting BSOD's or reboots. I tried reinstalling windows, no luck here either, I actually got BSOD once I installed. Eventually I managed to install windows without getting any BSOD. I've tried changing my PSU and my graphic card, same result.

My "Solution":
Ok, heres what I can do to run my computer. My computer runs perfect in safe mode, OR if i run it at 2000 MHz. Not long ago I could even run it at 2500 MHz. Now this got me thinking that it could be a CPU heat problem so I went and bought a new CPU fan. Installed... Read more

A:Need help troubleshooting random crashes

Hello there, and welcome to techspot!

Now, sit down, relax, grab a nice hot cup of tea, dim the lights and play some soft music. Relax..... feel the love.... feelin' better?

OK, now pop in some classic Metallica, shoot some Black Label Johnny Walker and let's get to work!

First thing I'd do is test your ram just to rule that out. Download and run www.memtest.org and unzip it to a floppy disk. It runs from dos. Let it run for 6 or 7 passes (takes a few hours) and see if it produces any errors.

Also, take a look in your event viewer and see if it is reporting any system or software errors in there. Right click on "my computer" and select "manage" then "event viewer". Browse through the 3 categories there and look for red X's.

Let us know what you find. You can also click on the "random crashes" link in my signature for more troubleshooting tips.

Good luck!

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Hi Guys, my laptop has just about pushed me to my limit now. I am losing patience lol and I am hoping someone can see something I've missed.

Windows will start to lock up after about 2-10 minutes of use. Everything will stop responding and it becomes impossible to use.

Useful Specification:
I am using an Acer Aspire 5741, Intel I3 330M, 3GB RAM, 320GB Sata HDD, with on-board Graphics running Windows 7 Home Edition x64 (Currently OEM).

Troubleshooting Actions:
I have installed Ubuntu 64bit 12.04 Precise Penguin on a 50GB partition which is remarkably fast and bug free. I have been running it a few days for long hours at a time with no issues.
I have tried Windows 7 32bit OEM which was running fine after the Refresh (see History)

[Refresh] The problem started after I got a Rootkit virus which completely killed windows.
I used the recovery disc's and it didn't solve the problem caused by the rootkit.
So I wiped the hard drive completely clean using diskpart, 'clean all' function.
I then installed 32bit W7 by accident.
After a couple of days when I realised I installed 32bit and not 64bit I made a new OEM disc of 64bit and installed that.
The problem above then arose.
(The 32bit disc was made the exact same way in the same week)

Tests Done:
I have done all the following tests, you will see the name of the test then the result;
Linux Memtestx86 - Fine
Avast Antivirus, full scan - Fine
Windows Defender Offline - Fine
Windows Hard drive check, 1st attempt - F... Read more

A:64-bit Windows 7 Crashes - Troubleshooting!

this look like some windows files is missing or WHO KNOWS!! the best think that you can do is 1st. go to (c - properties - tools - check for drive errors .. if your problem is still there download the LLF format tooll and you will make a reall cleaning of your disk, 3rd if you have the windows master disk you can erase your disk from format tool , if you put the linux program to run with your windows maybe change of you some registry files,

in 32 bit OS always the memmory stay in 3.27 usable !!!

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I have been troubleshooting explorer.exe crashes for the last few weeks.  I have read many of the other threads on explorer.exe crashes and tried most of the different troubleshooting steps, with no success.  So hoping someone here might be able
to assist.  Running Win 7 Pro SP1 x64.  Windows Explorer crashes regularly, usually as a result of double-clicking My Computer or other Folder shortcuts located on my desktop.  I can report the following:

-When reviewing the crash reports in AppCrashView or via Action Center, I see that Fault Module Name is StackHash_xxxx (where xxxx is a417, fa09, d638, 3d5b, 7f3f, c1c9, e2b0)
-Tested RAM modules using MemTest86 - PASS.
-Ran virus and malware scans - CLEAN.
-Ran SFC - NO integrity violations.
-When booting in Safe Mode, the problem does NOT occur.
-When doing a Clean boot (with only MS services loaded) or a Diagnostic startup, the problem still occurs.
-Ran ShellExView and disabled all non-MS extensions, problem still occurs.
-Turned off Thumbnails, problem still occurs.
-I enabled CrashDumps for explorer.exe and ran dumpchk on them, but don't know how to read them.

I can provide copies of dumpfiles or Problem Reports.  Hopefully one of you knows how to interpret them.

Any other suggestions would be appreciated.  Trying to avoid an OS reinstall.  Thank you!

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Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

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This happened recently after my sister downloaded something from the internet, and when I opened the folder to transfer it to her flash drive, a notification popped up telling me that, "Windows Explorer has crashed," and then it restarts (not the computer, just explorer. It sort of "refreshes" the desktop), then loads, and then crashes again.

I can still use my laptop normally from adjacent accounts, and when I tried deleting the file (the source of all of this, I'm assuming) it says that I need the permission of my main account, even though this account that I am currently using is also and administrator.

Can someone give me a little help? If there is none to be found I can use this side account for a while until something can be done, but it is incredibly inconvenient.

I am using Windows 7 currently.

A:Windows Explorer crashes, restarts, then crashes again

The computer is probably infected with a virus or other malware. Post this in the Virus and Malware Removal forum:

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Hey, I normally get my own IT working but stuck at the moment..
My suspicion is that the motherboard is broke, it's just an Asus Gene V which is a quality board... I had it working earlier before moving the hardware to a new tower, I haven't touched the setup of it all, but when I try to boot it up, it takes forever and get's stuck right after the GFX intro screen..

How on earth to I find the problem? I don't feel like I got money for a whole new system, and it's fine for my needs... it's just, the LGA socket 1155 motherboards have been taken off the market

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Hi everyone,

So for a little over a week now I've been having frequent issues with my pc, first let me list the specs of my machine...

CPU: Intel Core 2 Duo E8500 3.16Ghz
Motherboard: Gigabyte GA-EP45-UD3P(rev. 1.1)
RAM: Corsair Dominator 4GB(2x2GB) DDR2 1066MHz PC2-8500 C5
GPU: XFX Nvidia GeForce GTS 250
HDD: Segate Barracuda 500GB ATA
PSU: Corsair TX750 watt power supply
OS: Windows 7 Professional 64-Bit

Some of the problems I've been having include several BSOD'S...
IRQL_NOT_LESS_OR_EQUAL 0x0000000A (At least twice)
MEMORY MANAGEMENT 0x0000001A (At least twice)

As well as constant crashes from World of Warcraft due to (ACCESS_VIOLATION) not being able to write memory.

I've run Memtest86+ several times, sometimes it can run for 8 hours with no problems and other times in less than a minute it will have 20,000 errors.

I suspect the memory is the problem and i will probably RMA it tomorrow since it has a life time warranty even though i don't want to because i just had to do an RMA on the memory a few months ago.

Any tips, ideas, programs i could run to see if its other hardware failing, anything would be greatly appreciated.

A:Troubleshooting System Failure

First off I don't think after replacing your ram that it would once again be your ram again if it's the proper ram in the proper slots. It is almost impossible for us to pin point the problem but I will give you some ideas. If you are overclocked, put it back to default and try it again. Watch you temps. when gaming, it will let you know if for whatever reason if your getting hot. Your ram test passing some times or not passing other times leads me to think motherboard. You have a quality brand power supply with enough power if working correctly. Make sure your drivers for your video card are up to date.Hang in their others will be by to help. What case and cooling are you using??

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Hi all,

Looking for some assistance in figuring out why mt machine has slowed down remarkably.

I originally thought it was high disk activity but that does not seem to be the case. I did some digging with Process Explorer and Process Monitor and could not nail down any individual program that was really thrashing the disk. The high activity was from running uTorrent, but even when I pause all of my torrents that I'm seeding, the machine is still slow.

Now that I've gotten through the disk activity, I'm really not sure where to go.

The machine was running great and then after installing SP1 a week or so ago, it's been a bit of a dog. I saw some stuff about the disk indexing being a problem right after installing SP1, but that it calmed down after a while for people, but mine never sped back up, so I don't think that is the issue.


A:Troubleshooting system slow down

The first thing to do is run a full updated anti virus scan, the second thing to do is run a full updated malwarebytes scan.
Optimize Windows 7

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I have tried everything to enable my system restore. When I try to turn it on, it says "System restore encountered an error trying to enable/disable one or more drives. Please restart your machine and try again." I tried that, it doesn't change anything.
I then went into administrative tools -> computer management -> and attempted to start system restore that way but I got this message "The system restore service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service"
I tried running my computer in safe mode and deleting the Hptpro.sys file but it has already been deleted and there still is no change.

Does ANYONE have any more suggestions??? Is there something on my computer that could prevent me from using this function? I'm so frustrated!

A:system restore troubleshooting

Are your Com+ applications started in Services? That could prevent System Restore from functioning. Mine are set to "Manual."

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I'm new to posting in this forum so please forgive me if I do it incorrectly.

I've been troubleshooting System Freezes on my Vista PC for a few months now. I've done a lot and now I'm seeking outside expertise.

My System:
Vista Home Premium 64 bit
Gateway LX 6810-01 8GB Ram
Nvidia Grahics GT120
All Windows Updates are done, all drivers are updated, antivirus and malware all active and up to date.

Symptom: You are working in a browser or application (it doesn't matter) and the PC just stops responding. The screen is still visible, the mouse won't move, no response to keyboard. You have to hold the power button down for 7 seconds to reboot. Sometimes on reboot you are asked if you want to start in safe mode and sometimes it just starts right up.

I've done the following:
Go to search type device manager and look for any yellow warning markers
-- there were two Yellow markers both for infra red remotes that I don't use; I disabled them and the Yellow markers are gone.
Download and run malwarebytes, a full scan after you update
--I did and it ran clean; nothing wrong.
Run antivirus scan
--Ran scan using ESET Antivirus and it is clean.
Check memory with memtest86
--no problems found.
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
--Runs fine in safe mode, but generally runs fine in normal mode - the problem is very, very intermittent.
Make sure PSU is working properly
--I don't know how to test t... Read more

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I recently rebuilt my system and I tried to add my old secondary hard drive to the new system, however when I try to access it I get denied with the msg disk structure is corrupt and unreadable. The old hard drive(500bg) was only used as data storage and I know it is still funtional, no OS was installed and no other partitions other than the primary were on it, also worked at the time I disassembled the old system. The hard drive in question was connected via sata then and is now. I have ruled out power issues. In bios the drive is recognized (however I am not sure what enabling/disabling hotplug means) and hotplug is set on defualt of disabled. In disk manager the hard drive is listed and says its healthy, however it is listed as RAW. I'm not positive on what the issue would be, I have read a few posts about hard drives running in IDE mode and AHCI. In device manager all the controllers (3) are AHCI. IF anyone could help me out I'd appreciate it. Thanks!

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows Vista 64 bit
Processor: Phenom x4
RAM: 4bg
Graphics Card: NVIDIA GeForce GTX 280, -1 Mb
Motherboard: ASUST m4a###

This is my new bulid.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 32722 Mb
Graphics Card: NVIDIA GeForce GTX 680 SLI , -1 Mb
Hard Drives: C: Total - 2441... Read more

A:Old secondary HDD, new system troubleshooting

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Processor:AMD Athlon 64 X2 Dual Core Processor 5600+ 2.80 GHz
Memory (RAM):3070 MB
System Type:32-bit Operating System

400GB Hard Drive

(Im sure I have plenty of memory since this computer is less then 3 months old)

I have Norton Anti-Virus (but expired), Spyware Doctore , and thats pretty much it.
I have downloaded uTorrent (I'v forgotten which version) , and checked marked a box asking me if I wanted to open ALL programs with uTorrent, right after that, all myprograms on my desktop (except for the Recycling Bin and Internet Explorer) turned to a white blank sheet. When uninstalling uTorrent, I forgot to uncheck the box and now everytime I want to open a program, a window pops up asking me to choose a program to open it with... I'd like to start System Restore but when clicking on it, it asks the same thing, choose the program I want to open it with... I have tried troubleshooting System Restore with <RUN> when typing in compmgmt.msc .When expanding SERVICES, I DID NOT find System Restore Services...When trying to open CMD with <RUN> , an error messege pops up saying that the file cannot be found... I'v tried troubleshooting System Restore using Command Promt, but even there, and error message pops up stating that the file may have been moved or corrupted... Please help me with this issue Im having, I feel like Iv ran out of options. If I need to show anymore information about my computer to help with whover can help me with this iss... Read more

A:-Need Help In Troubleshooting System Restore-

You're using a P2P software without an antivirus? What the hell?

Secondly, you don't need to do a restore...you just need to go into your file associations and change what files are associated with uTorrent. I know there is a way to do it outside of right clicking on every file and choosing a new "Open With..", but I cannot seem to locate it at the moment. I am sure Brink knows a way to do it with every while that I don't because his brain runs on Vista Ultimate 64. :P

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My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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I don't know what i am doing wrong, or if my VGA is faulty, but i am getting below average results from most tests i perform.

For instance, Oblivion (a 2008 game that ran fine in my GTX 295 with HD Mods) is struggling to run. Maybe struggling is an exaggeration, but its running at 30 - 40 FPS and stuttering a lot.

And thats not all, vanilla skyrim with the high resolution textures seems to be running at 60 fps but there are all sorts of frame skipping on some areas.
Is there any way i can troubleshoot whats wrong or what settings are off so my VGA can perform as well as it should ( like in the benchmarks? )


A:Troubleshooting poor system performance

Fixed the problem.
Turns out the latest nVidia drivers have updated the vsync functionality to integrate not only in OpenGL but also in D3D. Also they updated vsync to work that if your computer can't hold 60 FPS steady, it will drop to a 30 cap vsync. My skyrim was always in between 55 so it kept switching between those two.

As for oblivion, i believe that uhh i have no idea. Its fixed, so i dont even care!
Maybe because its old it doesnt support the new vsync very well? no clue.

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whenever i am selecting this option its not working and my system is very heating up and performance is very low so please help me as soon as possible...

A:troubleshooting with system recovery drive

 Did you format or delete the D partition of your hard drive?With it disabled you need Recovery Media to boot from.If you did not make it, order from HP:https://support.hp.com/us-en/contact-hp

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Hi there,

I have a friend who owns a Samsung notebook, I'm not sure what model it is, but It has an AMD Processor, 4 Gigs of ram and he bought it in 2014. Yesterday I came to find out that he had a lot of virusses, adware & malware on his laptop, so I tried to delete them by installing an antivirus. For some reason the site from which I can downlaod such programs were all blocked and the laptop was really struggling to perform. After hours of trying to start it up I thought It would be smarter to make a copy of his C drive on an external hard disk and after that, install Windows again, but with an antivirus and all of his files. After we were completed doing those things and trying to copy the backup, we couldn't seem to folders like:"Downloads, Pictures, Music, etc.". The Hard disk has the usual files in the first folder (Programfiles,sources,windows), but when I enter the Users folder I get these files:
Administrator (folder)
EasySurvey (folder)
Local (folder)
Survey0C0A (shortcut)
The Administartor and Local folders do not have any of the files we are searching for.
Thank you for reading my post, I hope you could please help me because I'm running out of ideas.

Yours Sincerely,
Ryan Nighel

A:System Hard Disk Troubleshooting

Hello Ryan and welcome to Seven Forums.

"For some reason the site from which I can download such programs were all blocked and the laptop was really struggling to perform."

That's what malware usually does ... blocks websites containing anti-malware help and slows things to a crawl. It might help to visit the anti-malware sites using a clean computer. Most of these reputable sites offer their anti-malware programs in a portable version called "emergency kit" or "portable app", "rescue CD", or something similar. (You install the program onto a CD or USB flash drive instead of trying to download it to the infected machine.) This previous Forum thread has some suggested products to look at:

What's the Best Anti-virus?

And here's a couple more suggested programs:

5 Best Portable Antivirus and Anti-Malware Software To Fix Threats Anywhere

Five portable antivirus and antimalware tools to carry with you at all times - TechRepublic

As far as copying your friend's infected C: drive to an external drive, I think that would lead to even more issues. There's no way of knowing how the multiple malware might affect the original C: drive let alone a copy of the drive. I'm not a security expert so hopefully others with more knowledge will jump in with suggestions. In the meantime, I'd try creating an emergency/rescue flash drive or CD and use it to clean the infected computer. Perhaps you can get it clean enough to install a traditional program... Read more

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Hi all. I am unable to recover system images saved on an external HD in Windows 10. I have 2 different images and neither can be located in the recovery process. I've tried locating the image files on two different computers, through both Win10's Recovery tool and Win7's Restore tool, but the files do not appear using either method. The files do exist -- they appear in File Explorer -- and I can confirm that the folder structure is the way it is supposed to be (i.e. the folder names are correct, no extra folders or files are saved in the structure, etc.).

I've spent many hours over the last 3 days trying to figure out a solution, to no avail. It appears that many others have faced this issue, but any suggestions I've found online do not work for me. I'm at the end of my rope...please help! Thank you.

A:System Image Recovery Troubleshooting

I assume you are talking about Windows 10 own system image backup.

This is how I do it if I need to do a system image recovery, and I have had done that numerous times.

Assuming you are able to sign in to Windows 10.........................
Settings > Update & Security > left side, Recovery > right side, under Advanced startup, click the Restart now button > Troubleshoot > Advanced options > System Image Recovery...................

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i have a hp pavillion notebook. i used a system recovery cd that came with a hp pavillion desktop. when i got to the recovery screen it said im not using a hp pavillion system recovery disk or if i am to contact hp, when i press enter it disapears and shuts off computer. before doing that and wasting my time on the phone i was wondering if anyone had an answer. if i take the disc out and try to boot, it gives me an error saying i dont have the correct disc installed please insert it(or something along those lines), and i cant load windows at all. its just a white text on black background warning. if i put the disc 1 in ,however, it does as it did before and wont let me proceed with the recovery.. what do i do!? is it because the recovery disc for a desktop is different from a notebook? its a disk for windows me and my notebook had windows xp. i assumed it would just give me me instead which i was fine with, could that be the reason? thanks! sorry its so long.

A:hp pavillion system recovery troubleshooting!

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Hi, my P1 has started freezing up periodically. Like maybe a couple times a week. Any suggestions as to how I might track down the problem? What's happening is I'm online, working (always in a web browser, I do 99% of my work in Chrome) and the system will just lock hard. No bluescreen. Just frozen. Can only recover with a hard power off. I'm comfortable examining the logs in Event Viewer but I tried and didn't see anything obvious. Where should I look? Have not added any new hardware and software, Windows has all its updates, Chrome is the latest version. It's not heat, I rock a tilt/stand with integrated fans. And it's not excessive CPU use, I'm just in Chrome and don't even have a ton of things open. This is a P1 with 16gb, 8850H, FHD. Win10, all updates. Thanks in advance! -kj-

P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 ProT450s & X201t & M93p, too

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Hello - having trouble with my system:

HP Pavilion a1230n / Windows XP SP2
Anthlon 64 3700+
Geforce 7600 GS
1.5 Gigs PC3200 RAM

Problem: sometimes the pc simply crash-restarts, no error messages or warnings. Most often happens when playing an on-line computer game, "Eve Online." The screen goes black and the pc re-boots.

A PC Doctor diagnostic test shows my cpu (Athlon 64) failing three tests:


Error Message for above tests (comes up during PC Doctor test): "Virtual Device Driver format in regsistry is invalid." This error message is a windows pop-up box, NOT a PC Doctor result message.

HP Tech Support online chat says the cpu is screwed and needs to be replaced. Anyone have any other opnions? Thx!

A:PC crashes & restarts

See if you get a error message by turning the Automatic Restart OFF.
How to turn off Automatically Restart

Click Start then right click My Computer choose Properties
Then Advanced tab
Under Startup & Recovery click Settings
Under System failure uncheck Automatically Restart
Click OK.

Now the Error message should stay up so you can read it.

Over heating or Video Card or both is a likely cause.

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Morning/Afternoon All.

I have a system that runs on windows 7 home premium 64bit SP1, its primarily a storage server but also handles time consuming tasks (and some folding while it idles :D ) .

However for a month or two is has been restarting randomly every day or two. (not a clean shut-down from what i can tell).
I log in to check on it or do something and i'm back at the logon screen instead of the lock screen I usually leave it on.

A Look into the event viewer shows the error as the vague "kernal power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

This error has been getting on my nerves and I thought I better start heavily looking into it this weekend before it creates worse problems like file-system corruption.

Here is the speccy file requested from the sticky on the sub-forum :D .

Thanks Again for any help you awesome people can give,
Will be happy to give any more info/ logs to narrow down this problem.

Sorry for the double post but I noticed something odd.

I just noticed speccy was reporting my SSD at 128C and I double cheaked this with Speedfan. (i'll attemp to walk down there soon and cheak by feel, I view it remotely normally).

do ssd's get naturally hotter (i assume not this much) all other drives are listed around the 33-38C mark and its right in there with them (in the group directly behi... Read more

A:Win 7 restarts/crashes every day or two.

Go into BIOS and look into your temp and voltage readings post here.

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Issue: I'm working on a PC that freezes up after a period time (fluctuates).
WinXP pro with Sp1 (Will add SP2 when I resolve the current issue).

The issue started when the owner would use Outlook express and then walk away.;. when they came back, all was loked up, no mouse no nothing all they can do is hard power off and power back up.

I immediatley thought of the virus or screen saver, hibernation issues, or other power or memory issue.
We have been unable to get through a complete virus or spyware scan with out the computer locking up.

However, I've been able to consistently duplicate the issue by running "Spybots" and it appears to be locking at the same point (25%) in it's run.

Other Troublehshooting Action:
I checked the screen savever and power settings - appear to be fine.
I've checked hardware devices and drives appear to be fine.

I've begun first by looking at the memory (2 128 DDR PC2100) - I removed one at a time and reran the spybots (my measure) and I still get the same locking.
Secondly, I disconnected other hardware with no luck.
Is the anyway to test the processor?

Any suggestions, new direction appreciated.

A:Solved: System Freezes - Troubleshooting (hardware)

Try running the scans in Safe Mode. To get into Safe Mode, begin repeatedly pressing and releasing the F8 key as the computer begins to boot up. That will get you to the boot menu where you can choose Safe Mode.

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Good evening everyone, I recently did a windows 10 upgrade from Win 7 Pro on my T440s. I noticed however that the audio stopped working. I did a roll back to windows 7 pro and still the issue persists. Can anyone help me with this one? Secondly, anytime I try to run system update from Lenovo experience, I get the message that the file is missing. I have done countless uninstallation and reinstallation on the PC but it doesn't  seem to work. I need help badly with these two issues. Will be grateful if I can receive help from anyone. Thanks

Go to Solution.

A:Audio troubleshooting and system update issues

Hi Koo_Kwarteng,
Welcome to Lenovo Forums!
Firstly for audio issue, request you to uninstall and reinstall the audio driver and check for the issue.
Please find the link for the audio driver:
Secondly, run a windows update before you go for system update and check whether you getting the same error message. If possible, please share the error message of the missing file.
Please let me whether the above steps helped you.
Thank you, have a good day.
Did someone help you today? Click on the ?upper half star? at the left side of the post to thank them with a Kudo!

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Hey,about 3 days ago my lap started to crash and aftter 2-3 seconds it restards..that happends about once per day..all i want to ask is will it be fixed if i format my laptop? Thanks for your time

A:My laptop crashes then restarts

More information is required.

1. Download this .BAT file to your desktop
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

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Hey Guys,
got a Problem for some few Months now, my PC is turning off and then restarting without any bluescreen while playing Games, normally the bigger Games like GTA and Fallout, for example League of Legends is running fine and no crashes. Now today it also happend just while browsing the Internet, had 3 Tabs open and a Game Launcher :/. Would be cool if you have any tips to help me 
power supply - 550 Watt Corsair VS550 
device - 22x DVD+-RW Double Layer  Mainboard 1150 - MSI B85M-E45 (Chipsatz: B85/mATX) hard drive - 1000 GB SATA III, 7200upm Processor 1150 - Intel Core i5-4670K 4x 3.40 GHz main memory - 8192MB DDR3 Single Channel 1600MHz (1x 8GB) grafic card PCI-E - 3072 MB AMD Radeon R9 280X, 2x DVI, HDMI, DP 

 SysnativeFileCollectionApp.zip   1.64MB
 kev_pc.zip   135.55KB

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Recently my computer has been having some problems. whenever i use flash games, or watch flash videos on youtube, after about 12-20 minutes my browser crashes, and on some occasions the whole pc reboots. Same deal when I play Warcraft, after about 20 minutes it either crashes or the pc reboots. When my computer is just running and browsing the web it's fine.

i used combo fix and Hijack this:

ComboFix 08-06-01.6 - Will 2008-06-02 21:04:02.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.137 [GMT -4:00]
Running from: C:\Documents and Settings\Will\Desktop\ComboFix.exe
* Created a new restore point


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\Documents and Settings\Will\Local Settings\Temporary Internet Files\ijjistarter2FxB.exe

((((((((((((((((((((((((( Files Created from 2008-05-03 to 2008-06-03 )))))))))))))))))))))))))))))))

2008-06-02 19:08 . 2008-06-02 19:08 <DIR> d-------- C:\Program Files\RogueRemover FREE
2008-05-31 13:42 . 2008-05-31 13:42 <DIR> d-------- C:\Program Files\Trend Micro
2008-05-26 13:32 . 2008-06-02 20:29 <DIR> d-------- C:\Documents and Settings\Will\Application Data\Yahoo!
2008-05-26 13:32 . 2008-05-26 13:32 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Yahoo! Companion
2008-05-09 18:38 . 2008-05-09 18:38 <DIR> d-------- C:\Pro... Read more

A:Program crashes and pc restarts

I'm runnining on Windows XP Media Edition
eMachines T3096
AMD Athlon XP +3000
2.17 GHz, 384 MB of RAM (512 mb shared)

Any and all help is appreciated.

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MS Outlook 07 send/receive works with all except googlemail. When that tries to send/receive, outlook crashes and a DOS window very quickly appears then the computer restarts.

I was going to clean the registry, so I wanted to backup, but had to erase disc first. When I tried backing up, the above happened again.

Now, I have no backup and I am worried that I will lose everything. The computer has been extremely slow for many weeks too.

I really need you help........please!

A:MS Outlook 07 crashes - restarts

Since I have no backup of my contacts, I thought I would try to delete the all email. The 2 that are stuck in my outbox will not delete. If I try to open them, I get:

Microsoft Office Outlook: Cannot open this item. Outlook has already begun transmitting this message.


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..."windows is loading files..." screen finishes loading.

Sometimes it will get to a green loading bar for a few seconds then reboot. Other times it crashes immediately after it finishes loading. (see screenshot above)
Im trying to do a clean install of W7 x64 ultimate over my x86 XP install but the installation keeps crashing and I have no idea why. My bios and drivers are up to date and my xp install works perfectly so I doubt its hardware related. Please help I want windows 7!!

XP x86 SP3
PhenomII X3 720
4GB DDR3 1600 gskill

A:Installation crashes/restarts after...

You cannot run a 64 bit installer from the 32 bit environment.

Boot from the DVD and do a Custom clean install, using Advanced drive tools to format full HD as XP formatting is incompatible.

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Hi, I am in need of some help, I apologise if this isnt the right place to post this topic but basically my PC keeps crashing and randomly restarting itself.

I'm on Windows XP 32-bit running SP3 and when my PC reboots I get a message saying 'Your system has recovered from a serious error...'

I looked into the technical details of that message and got this, I dont know if it will help.


A:Random Restarts and crashes...

Hi there.

Locate the Mini081811-02.dmp file and upload it for review.

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Hi there, can someone help me with this problem? My computer crashes randomly after I enter Dota 2, a game. And after my computer reboots, it will restart after 5 to 10 min. Does this mean that there's a compatibility problem with the game? Or is there something really wrong with my computer? However, in the past, I was able to play Dota 2 without my computer crashing. Help me pls!

A:Crashes and restarts randomly

Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
LogMeIn Hamachi Virtual network interface driver

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)

tap0901t.sys Wed Sep 16 02:02:43 2009 (4AB07F83)
Google Earth or Tunngle (TAP-Win32 Adapter V9 (Tunngle))

atkwmiacpi64.sys Mon Jul 26 01:56:49 2010 (4C4D23A1)

HECIx64.sys ... Read more

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I have restarted my device at least ten times now, and each consecutive time, it loads and I can sign in with my password, but seconds later, it crashes with a staticky crash screen, forcing me to manually turn it off. I have only had this device since Christmas, and this issue had occured numerous times (in such instances where I have been working without issue, only for it to crash abruptly).

A:Restarts fine, then crashes

Hi,Well it can be: operating system, drivers, hard drive or memory module issue.Tap away F2 key as soon as you power on laptop, do extensive hard drive and memory tests. Let it finish.See if you can work properly without any issues in clean boot: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windowsRegardsVisruth

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My computer started to crash and restart.

Windows 10 x64
original OS windows 8.1
about 2 years old
no reinstall of OS

i7 x5960x
2x GeForce GTX 780i
MSI X99s Gaming 9 AC
EVGA Supernova 1300 G2

Thanks for your help

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