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Occasional unexpected reboots

Q: Occasional unexpected reboots

Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\ups.exe
C:\Program Files\Common Files\Roxio Shared\Project Selector\projselector.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\System32\cidaemon.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [projselector] "C:\Program Files\Common Files\Roxio Shared\Project Selector\projselector.exe" -r
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe SetReg
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [WebWasher] C:\Program Files\WebWasher\wwasher.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\system32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.fastaccess.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {127698E4-E730-4E5C-A2B1-21490A70C8A1} (CEnroll Class) - http://216.79.95.153/CertControl/xenrlinf.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://sslvpn.teamhealth.com/iNotes6.cab,DanaInfo=TH-INPHYNET1.thadmin.com,CT=java+
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1121216993774
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers/pinstall/pinstall.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121216964121
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINNT\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINNT\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thank you

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RELEVANCY SCORE 200
Preferred Solution: Occasional unexpected reboots

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 87.6

Hi

A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
..................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

Read other 4 answers
RELEVANCY SCORE 58.4

Hello. I've been having strange issues with my media center PC. I've never seen the machine restart since it is mainly a server and is headless. I'm not sure if it "Bluescreens" every time, but occasionally it will create a dump file that I can open in BlueScreenView. I've replaced the CPU, Motherboard, and swapped RAM in and out, as well as done over 48 hour passes with memtest with NO errors.

System Specs:
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
AMD A10-5800K APU with Radeon(tm) HD Graphics
Gigabyte Technology Co., Ltd. F2A88XM-D3H
BIOS Date: 04/09/15 13:55:54 Ver: 04.06.05
12GB DDR3 G.SKILL Ripjaws Memory
(1) OCZ-VERT EX3 SATA Disk Device
(2) ST2000DM 001-1CH164 SATA Disk Device
(3) ST3000DM 001-1CH166 SATA Disk Device
(4) ST325062 0AS SATA Disk Device
(5) ST4000DM 000-1F2168 SATA Disk Device
(6) ST4000DM 000-1F2168 SATA Disk Device


I appreciate any help and suggestions

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RELEVANCY SCORE 58.4

Hey folks... so I am hoping someone can help me troubleshoot an issue I am having with my son's pc.

It's a Windows 10 machine. 16GB Ram. AMD Ryzen 5 processor (dont know specifically which off the top of my head). 1TB Western Digital HD. Nvidia 1050 graphics card.

He recently purchased a small keyboard to hook up to his PC so he could make music. He wasn't having issues until he installed the drivers for that item and a program called Ilok License Manager which would apparently allow him to transfer his product license to various computers. (I imagine this is something music creators do when they go studio to studio or something)

Now his PC reboots on its own about every 20 minutes. It also Blue Screens occasionally, but not every time it reboots.

I have only helped him troubleshoot the problem over the phone and we didn't have luck fixing the issue. I have since gotten the PC from him and will be able to physically troubleshoot it later today, but I wanted to reach out to people smarter than I to see if we can get to the bottom of the issue.

What has been done so far:

1. Booted into safe mode. The computer was stable in safe mode for over an hour which, obviously, tracks with the fact that this is probably a software issue connected to either the drivers for the keyboard unit, or the Ilok program.

2. While in safe mode he uninstalled the drivers for the keyboard through control panel

3. In safe mode he tried to uninstall Ilok, but it didn't s... Read more

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RELEVANCY SCORE 58

I have been trying to see if somebody else has already posted a problem like mine but my system won't stay up long enough for me to get to the end of reading posts. And that's the problem. My system keeps spontaneously rebooting. Here is what I have tried, based on things I have managed to read between reboots.

I got MEMTEST86 and let it run for about 7 hours. No errors.

I tried to localize the problem to a USB port. This system has 8 USB ports total. There's 2 USB ports on the front of the machine, which I have used every so often when I am loading new music onto my iPod. But usually these ports are not in use. The last time I did use them was several months ago. The back of the machine has 2 banks of USB ports, one bank of 4 ports and one bank of 2 ports. Normally, my USB keyboard is plugged into a slot in the bank-of-4. But in my attempt to determine whether the USB ports are the problem, I went into the BIOS and disabled both banks I was not using. Thus if I was using a port in the bank-of-4 but a port in the bank-of-2 was throwing errors, I eliminated that possibility by disabling the bank-of-2 in the BIOS. Similarly, when I had the keyboard plugged into the bank-of-2 in the back of the machine, I had the bank-of-4 disabled in the BIOS. The cable for the keyboard won't reach to the front of the machine, so I've had that bank disabled for all of this. In any case, I continued to get reboots no matter where I plugged in my keyboard. I conclude that this e... Read more

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RELEVANCY SCORE 57.2

Hi guys.

I'm having a problem that I don't know what could be the reason for it.

specs:
cpu Intel i5 2500K 3.30GHz
board Asus P8Z68-V PRO GEN3
ram 4x2GB DDR3 PC3-12800 G-Skill
gpu Geforce GTX 970
drives SDD 250GB Crucial MX100+HDD 1TB Samsung HD103SJ
psu Corsair TX 750W v2
OS Win10 64bits
(besides the gpu and sdd of maybe 1 year old.. everything has 4 to 5 years)

Here's the situation:
Sometimes (pretty much every single day now..) mainly when I'm playing something a bit heavy (e.g Paragon) but also happens when I'm just browsing the web.. my monitor suddenly goes black. Sometimes after a few secs it turns back on with the message "Graphic kernel driver stopped responding and recovered etc" and I can go on with my life (but sometimes it still happens again..).
Other times.. the screen keeps black and the only thing I can do is to power off and on my desktop.
And other times.. is goes black and after a few secs my desktop reboots and displays the message that my CPU has overheated.
Only yesterday I also noticed that if a hit the case with my knee.. the screen goes black and displays the driver message (don't know if it was just a coincidence.. because there was a delay between my knee hitting the case and the screen going off).

At first I thought it was because if the graphic driver (have been reading forums with people complaining about nvidia latest drivers). So I used DDU tool to completely uninstall the drivers and eliminate all traces.. ... Read more

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RELEVANCY SCORE 57.2

I'm not sure if anyone else has posted, but both my step-dad and I are having the same issues with both our computers.

He bought a new computer, and I'm 99.99% sure that none of his hardware or software has any conflicts or any issues.

I have my copmuter, which i've upgraded over a period of time, and its pretty decent. I recently upgraded to Gigabyte's ATi Radeon HD5870 1GBDDR5 video card, and even more recently upgraded to Windows 7 Enterprise 32 bit.

His computer is Windows 7 as well, and he recently bought two Gigabyte ATi Radeon HD5870 1GBDDR5 video cards and ran them in Xfire.

Now we both seem to have nice and speedy computers, nothing seems wrong, until we try to go on Youtube to watch a video( when we actually try to play the video, not actually just being on the site itself). Or , in his case, try to watch a Blu Ray disc with his computer ( he's got a blu ray player)

We occasionally got the BSOD, but generally we just blackscreened and it rebooted itself. =S

So I want to know if anyone else is having this issue? I've updated the drivers to the latest to date and all that shizzle, but my guess is that the 5870's have comp. issues with Windows7?

A:Occasional BSOD, but mainly Crashes and reboots when watching Videos

Can you update minidump files so that we can take a look
http://www.sevenforums.com/crash-loc...d-problem.html

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RELEVANCY SCORE 57.2

Hi guys.

I'm having a problem that I don't know what could be the reason for it.

specs:
cpu Intel i5 2500K 3.30GHz
board Asus P8Z68-V PRO GEN3
ram 4x2GB DDR3 PC3-12800 G-Skill
gpu Geforce GTX 970
drives SDD 250GB Crucial MX100+HDD 1TB Samsung HD103SJ
psu Corsair TX 750W v2
OS Win10 64bits
(besides the gpu and sdd of maybe 1 year old.. everything has 4 to 5 years)

Here's the situation:
Sometimes (pretty much every single day now..) mainly when I'm playing something a bit heavy (e.g Paragon) but also happens when I'm just browsing the web.. my monitor suddenly goes black. Sometimes after a few secs it turns back on with the message "Graphic kernel driver stopped responding and recovered etc" and I can go on with my life (but sometimes it still happens again..).
Other times.. the screen keeps black and the only thing I can do is to power off and on my desktop.
And other times.. is goes black and after a few secs my desktop reboots and displays the message that my CPU has overheated.
Only yesterday I also noticed that if a hit the case with my knee.. the screen goes black and displays the driver message (don't know if it was just a coincidence.. because there was a delay between my knee hitting the case and the screen going off).

At first I thought it was because if the graphic driver (have been reading forums with people complaining about nvidia latest drivers). So I used DDU tool to completely uninstall the drivers and eliminate all traces.. ... Read more

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RELEVANCY SCORE 57.2

Hi guys. I'm having a problem that I don't know what could be the reason for it.specs:cpu Intel i5 2500K 3.30GHzboard Asus P8Z68-V PRO GEN3ram 4x2GB DDR3 PC3-12800 G-Skillgpu Geforce GTX 970drives SDD 250GB Crucial MX100+HDD 1TB Samsung HD103SJpsu Corsair TX 750W v2OS Win10 64bits(besides the gpu and sdd of maybe 1 year old.. everything has 4 to 5 years)Here's the situation:Sometimes (pretty much every single day now..) mainly when I'm playing something a bit heavy (e.g Paragon) but also happens when I'm just browsing the web.. my monitor suddenly goes black. Sometimes after a few secs it turns back on with the message "Graphic kernel driver stopped responding and recovered etc" and I can go on with my life (but sometimes it still happens again..).Other times.. the screen keeps black and the only thing I can do is to power off and on my desktop.And other times.. is goes black and after a few secs my desktop reboots and displays the message that my CPU has overheated. Only yesterday I also noticed that if a hit the case with my knee.. the screen goes black and displays the driver message (don't know if it was just a coincidence.. because there was a delay between my knee hitting the case and the screen going off).At first I thought it was because if the graphic driver (have been reading forums with people complaining about nvidia latest drivers). So I used DDU tool to completely uninstall the drivers and eliminate all traces.. and did a clean install of the drivers t... Read more

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RELEVANCY SCORE 57.2

Hi

Recently, my laptop has been randomly restarting and sometimes even while starting windows logon. At other times, it will freeze and look like this

I ran CHKDSK with all attributes selected and it detected no problems. I ran Windows Memory recovery tool with extended scan and the system booted before it could complete.

The restarts started happening more frequently and now the computer is completely unusable.

I have not installed anything recently that I think may be related to the problem. Any recent software was running fine before this started happening.

I am running in safe mode with networking now and it is not happening. I have not installed windows update KB2823324 from April or
KB2982791
KB2970228
KB2975719
KB2975331
from August. I have read that these cause restart problems on some machines and have followed up on them.
I have been playing a game recently which would make my laptop shut down due to overheating sometimes. I hope it hasn't damaged my hardware. How do I determine that? Any advice on my next step to find the problem? How to I systematically activate various hardware functions like my graphics and sound? Specs are below...

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
Hard Drive... Read more

A:System randomly reboots and occasional screen freez

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RELEVANCY SCORE 56.8

For about a week now something strange occasionally happens while I'm using my computer. It suddenly shuts down and reboots completely on it's own.
When it reboots its shows the "Windows was not shut down properly" screen with the "Start windows normally" choice highlighted. I do so and I'm back in business. But I never know when it's going to happen again. Today was the third time during the period I described.
Any idea what's causing these unexpected reboots?
 

A:Unexpected reboots

What version of Windows are you using ? That sounds like a recent version of Windows, like 8 or 10. But you posted in the DOS / other forum? DOS predates Windows 1.0.

Try going into Control Panel > Device Manager and see if there are any yellow icons. If so, see what the error messages says in it's Properties. And try to right click Update the driver.
 

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RELEVANCY SCORE 56.8

I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?

http://www.techsupportforum.com/secu...ion2-beta.html

Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

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RELEVANCY SCORE 56.8

I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56.8

My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots




Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\W... Read more

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RELEVANCY SCORE 56.8

I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

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RELEVANCY SCORE 56

About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated
 

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RELEVANCY SCORE 56

If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

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RELEVANCY SCORE 56

Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
HDD1: WD640 SATAIII
Keyboard/Mouse Microsoft wireless desktop 5000


Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spen... Read more

A:Bsod and unexpected reboots

I see possible malware involved:
Code:
Event[349]:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Description:
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/Keygen&threatid=2147593794
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers: http://218.210.127.131/downloads/dow...&GetDown=false

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corru... Read more

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RELEVANCY SCORE 56

Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040415-15069-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time ... Read more

A:PC Unexpected shutdown, then reboots itself

Bump!

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RELEVANCY SCORE 55.6

Friends,

First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )


Code:
BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009

http://www.intel.com/support/detect.htm

If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.


Crash Dumps:


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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RELEVANCY SCORE 55.6

Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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RELEVANCY SCORE 55.6

I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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RELEVANCY SCORE 54.8

I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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RELEVANCY SCORE 54.8

Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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RELEVANCY SCORE 54.8

Hi,
I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

A:Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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RELEVANCY SCORE 54.8

My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;

http://www.bleepingcomputer.com/forums/topic358905.html/page__p__2006020__fromsearch__1#entry2006020

Thanks in advance for the help!

KC

A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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RELEVANCY SCORE 54.4

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
 
The specifics: 
 
This is a Dell Inspiron 5737, only 7 months old
 
OS is Windows 7 64 bit Home Premium
 
Everything is updated
 
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
 
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
 
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
 
Thanks...
 
Here is a MiniToolbox report just compiled :
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
======... Read more

A:Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 53.6

Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Pr... Read more

A:Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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RELEVANCY SCORE 39.2

we are getting internet through proxy server everything works fine but suddenly users, unable to get internet after that we find out ProxySettingsPerUser values changed to zero,even after changing value to one it is becoming zero after system reboots
and we tried to delete the key but it reappears after reboot kindly help 

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RELEVANCY SCORE 39.2

we are getting internet through proxy server everything works fine but suddenly users, unable to get internet after that we find out ProxySettingsPerUser values changed to zero,even after changing value to one it is becoming zero after system reboots
and we tried to delete the key but it reappears after reboot kindly help 

Read other answers
RELEVANCY SCORE 38.8

I'm having an extremely weird vista startup error.
I just built my computer about a month ago and installed Vista Ultimate 64-bit SP-1. It took me about 15 tries, but I finally got vista installed. I updated the drivers for the graphics card and sound card, installed Norton Internet Security 2008 and Supreme Commander: FA, and it started doing this weird restarting stuff.

Once booted up, my computer runs fine. It runs Supcom: FA perfectly at all max settings with no slowdown and has never crashed once. This makes me think it is not a hardware issue.

Here's where the problems start. Every time I turn on my computer, the graphics card cycles the fan high, then low, high, then low eight times before it boots. It didn't do that before. I want to fix that because it takes a long time and the noise is annoying.
Once it boots up, I get the "Windows Error Recovery" screen and if I select "start normally," it starts to boot (green loading bar) then gives me a bluescreen for ~1/4 second (too fast to read or get a pic of) then reboots.
I get the "Windows Error Recovery" screen again and select "use previous settings" and it will sometimes start normally, other times I have to repeat this process. Every time I start normally, it crashes and reboots. Once it's booted, it works fine.

I tried booting off the install DVD and running "Repair My Computer"
First, I said no to using system restore. It said there was a patch... Read more

A:Vista 64-bit Startup Error: Reboots, Crashes, Reboots, Works

Bump.
 

Read other 2 answers
RELEVANCY SCORE 38.8

Hello,

I just built a computer yesterday using a Coolermaster Haf 912 case, Gigabyte 880GM-D2H motherboard, AMD Phenom II quad core 955, Crucial Ballistix 4 Gb, WD 1 Tb Scorpio blue hard drive, Cool max 700 watt PSU, DVD drive and Windows 7.

It keeps rebooting and or blue screening. I can't even have it on long enough to download updates and try to update drivers before it crashes. I checked the bios temps and they are 34c and 41c. DDR3 memory is running at 1.5v. I tried reinstalling 7 and the same issues.

It will stay on in safe mode and I also got a Ultimate Boot CD 2010 from a friend and it stays on when I ran that. I don't know too much about the disc so I ran a memtest and it passed. I ran a quick test on the WD diagnostic and that was ok.

Thanks for help in advance.
Mogoamerica
 

A:Solved: New install randomly reboots or blue screens and reboots.

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RELEVANCY SCORE 34.4

I have an older Dell Inspiron. I think I bought it in 2008. It had Windows Vista originally and I upgraded to Windows 7 in 2013.
Recently, when I click to shut down, it will go to a blue DOS looking screen and then reboot. A message will pop up saying something like "Windows has recovered from an unexpected shutdown." It's a pain because I have to wait until it finishes rebooting and then shut it down again.

To clarify, it doesn't do this every time; maybe once out of every 10 or 12 shutdowns. Usually it shuts down normal. It seems to do the "unexpected shutdown" reboot thing when I'm in a hurry.

Any help is appreciated.

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RELEVANCY SCORE 34.4

I have an older Dell Inspiron. I think I bought it in 2008. It had Windows Vista originally and I upgraded to Windows 7 in 2013.
Recently, when I click to shut down, it will go to a blue DOS looking screen and then reboot. A message will pop up saying something like "Windows has recovered from an unexpected shutdown." It's a pain because I have to wait until it finishes rebooting and then shut it down again.

To clarify, it doesn't do this every time; maybe once out of every 10 or 12 shutdowns. Usually it shuts down normal. It seems to do the "unexpected shutdown" reboot thing when I'm in a hurry.

Any help is appreciated.

A:Unexpected Shutdown that's NOT "Unexpected."

Please click this link https://www.techsupportforum.com/foru...ta-452654.html and do those things and post in that section of the forum and not here please.

Read other 1 answers
RELEVANCY SCORE 33.6

I have a client that has this problem. I found this forum through Google and this post (http://forums.techguy.org/archive/index.php/t-270719.html) seems very similar but no good answers.
Doing F8 I turned off auto restart and got the B.S.O.D. stop c000135 telling me it was unable to locate winsrv.

After getting the stop error I found http://support.microsoft.com/?kbid=885523 and thought I'd pass it along. It's different than the UMAX scanner KB article.

Going to try to recover now. Wish me luck.
 

A:XP reboots continuously reboots after SP2

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RELEVANCY SCORE 33.6

Hello and a big thanks for being here. I seem to have a problem with an occasional pop up which advertises similar subject matter to either what I'm searching/viewing or Googling. The text at the top left of the window says "Ads served by Adssite".I've updated and ran, Adware 2007, A-squared,AVG virus and spyware, spybot which found various things and fixed them, then ran Trend micro Housecall and Stinger which didn't find anything. I'd be grateful for someone to look at my HJT log and for some advice.Thank you in advance.....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:50:26 PM, on 10/19/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16544)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\a-squared Free\a2service.exeC:\Program Files\Common Files\Autodata Limited Shared\Service\ADCDLicSvc.exeC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\PROGRA~1\Gris... Read more

A:Occasional Pop Up

Hello again, I've edited this because I thought the problem was resolved and asked for the topic to be closed, I jumped the gun a bit as the pop up is still there, I've posted a new HJT Log..Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:02:47 PM, on 10/21/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16544)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\a-squared Free\a2service.exeC:\Program Files\Common Files\Autodata Limited Shared\Service\ADCDLicSvc.exeC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\System32\hkcm... Read more

Read other 17 answers
RELEVANCY SCORE 33.6

Lately I have been suffering occasional hic-ups while playing games. At first it didn't annoy me so much but in Battlefield 2142 I constantly get thrown of servers when enduring such hic-up.

The problem is that while playing a game (NFS:MW, CSS, BF2142, WOW, ..) the pc suddenly freezes and the sound constantly repeats itself. This usually goes on for about 30seconds (roughly guessed). The funny thing is, this only happens once during the entire game. I never know when my pc will freeze for 30seconds, but once it's over it doesn't come back unless I shut the game down and start it up again or when I play another game.

Things I've tested:
- I have installed different drivers but the problem still occurs
- My DirectX is fully up to date
- I cleaned my entire computer (meaning I removed the dust inside of it)
- Cleaned my harddrives (as in remove useless crap and broken registery keys), and also defragmented my main harddrive

My system is as follows:
Processor: AMD Athlon 64 3500+ Venice (S939, 2.2GHz, 512KB, 400MHz Bus, 67W, Boxed)

CPU-Cooling: Zalman CNPS7700-Cu

Motherboard: Asus A8N-E, nForce 4 Ultra (Sound, LAN, SATA-RAID)

Ram: 2*512MB Kingston Valueram CL3

Graphics card: AOpen GeForce 7800 GT 256MB DDR3 256b (PCI-e, 2x DVI-I) Aeolus 7800GT-DVD256

Hard-drives:
- Western Digital Caviar SE16 WD2500KS, 250GB (7200rpm, SATA II, 16MB)
- Western Digital Caviar RE WD1600SD, 160GB (7200rpm, SATA, 8MB)
- Maxtor DiamondMax 10, 160GB (... Read more

A:Occasional hic-ups

Google and get memtest and test your ram for at least 8 passes!!!!

Get speedfan from the downloads section and use it to monitor things for a while!!!!

It could also be caused bu malware so i recommend you read this - http://www.techspot.com/vb/topic50981.html - and follow the instructions carefully!!!!


Hopefully something in that lot will help!!!!
 

Read other 4 answers
RELEVANCY SCORE 33.2

For about 1-5 seconds, a program freezes and the audio loops, though the mouse remains responsive. Happens about every 1-5 minutes. The hdd light on my PC also turns on when it freezes, though I'm not sure whether it's the hdd itself, as resource manager doesn't show high usage. This also only happens with some programs, not everything.
GTX 960 AMD A10-7850k Radeon R7 8GB RAM 120GB SSD 750GB HDD Windows 7 Professional 64 bit
All drivers are up to date, and auto scans disabled.
Any help will be appreciated.

A:Occasional 1-5 second freeze

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 33.2

Hello.

I have an issue that seems to be disk related. Occasionally my system will block for 30 or so seconds and is mostly unresponsive. Those things already in memory requiring no disk access continue to function but those things requiring disk access (even small) hang. 30 seconds later everything is back to normal.

I have 2 samsung drives in RAID 0.
I have an SSD used for caching (Intel Smart Response).

This is a new install of Windows and the drives were fine in my old PC (~1 month ago).
SMART says everything is OK.

Has anyone experienced anything similar?
Any suggestions to solve this one?

Thanks in advance.
 

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RELEVANCY SCORE 33.2

Hey, so this is my first home built PC and I need some help. I built it around 2 years ago with the following specs:

Intel Core i5 650 3.20GHz Socket 1156 4MB L3 Cache Retail Boxed Processor
Gigabyte GA-H55M-UD2H H55 Socket 1156 VGA DVI HDMI Out 8 CHannel Audio mATX Motherboard
Inno3D GT 430 2GB SDDR3 DVI VGA HDMI Out PCI-E Graphics Card
Antec 400W High Current Gamer PSU
Xenta Black Internal Card Reader for 3.5" bay
Samsung HD103SJ Spinpoint F3 1TB Hard Drive SATAII 7200rpm 32MB Cache - OEM
LiteOn iHOS104 4x BD-ROM SATA Blu-Ray Drive - Retail Box Black with CyberLink Software
Tenda Wireless-N300 PCI Adapter
Kingston 4GB (2x2GB) DDR3 1333MHz i5 Memory Kit CL9 1.5V

I have replaced the RAM since the problem started with the below configuration, both to upgrade, and because I read that this could possibly cause me to be having these issues.

Corsair 8GB (2x4GB) DDR3 1333MHz XMS3 Memory Kit CL9 1.5V unbuffered

So the problem: Around 6 months ago, following a couple of weeks not being in use due to a holiday and moving house the PC started having problems.

When I power on, and press the "on" button, the PC doesn't reach what I think is know as POST. No images are sent to the screen, and the PC restarts itself repeatedly. All the Fans including the CPU fan spin, and the 4 LEDS on the board light up, only to switch off again as it restarts.

However this is intermittent, and seems to occur as a function of the length of time it has had power to the PC. If I ... Read more

A:Occasional No POST on PC

Swap in a known good pw supply for testing. You do not have to fully install the test unit; simply connect the atx, aux, and video pw. Hit the ON button and see if it posts. If it does, then you have found the problem. If not, then you will need to swap parts with known good units; ie mb, cpu, etc.

Note known good does NOT mean new. It means a unit pulled from a working system that you know works. A pw supply can be DOA just like any new part and that will really mess up your troubleshooting.
 

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RELEVANCY SCORE 33.2

I am using a Toshiba Satelite A135-S44467 currently with Windows Vista Home Premium. Occasionally when I am surfing the web my computer just freezes. What could be causing this freeze up? I am only running Firefox and AIM.



Deckard's System Scanner v20070905.67
Run by tomh on 2007-10-07 14:57:59
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- Last 5 Restore Point(s) --
19: 2007-10-06 21:54:08 UTC - RP265 - Windows Update
18: 2007-10-06 21:45:11 UTC - RP264 - Device Driver Package Install: Intel Corporation Display adapters
17: 2007-10-05 01:21:04 UTC - RP263 - Windows Update
16: 2007-10-03 01:03:19 UTC - RP262 - Windows Update
15: 2007-10-01 05:59:35 UTC - RP261 - Removed Google Toolbar for Internet Explorer


-- First Restore Point --
1: 2007-09-12 02:02:32 UTC - RP247 - Windows Update


Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 1014 MiB (1024 MiB recommended).


-- HijackThis (run as tomh.exe) ------------------------------------------------

logfile has no content; running clone.
-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of HijackThis v1.99.1
Scan saved at 2007-10-07 15:01:29
Platform: Windows Vista (6.00.6000)
MSIE: Internet Explorer (7.00.6000.16386)

Running processes:
C:\Windows\System32\taskeng.exe
C:\Windows\System32\dwm.exe
C:\Windows\explorer.exe
C:\Program Files\Synapti... Read more

A:Occasional Freezes

anyone?

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RELEVANCY SCORE 33.2

A few days ago got a popup to turn on microsft anti-phising x out & from then on I have no sound. ocasionaly I get an IE pop ad that I can close with no repeat till the next time,all ads are different.On startup got the BSOD turned off then on & it booted up okay Have gotten BSOD a few times but boots up fine the next time, then receive a message from windows that it recovered from a serious error( or something like that). scan with Windows Security Essentials and found 1 infected found which it removed. scanned again & no infected files found.Downloaded new drivers for sound card & got sound when rebooted. Got another popup ad and no sound again. Ran Malwarebytes which found & removed one WSE stop a trogen while Malware was scanning. Have rescanned with Malwarebytes & comming up with no infections still getting popup & no sound. By the way these are full scans not quick ones Also sometimes when I open up Outlook 2007 it brings up the Outlook setup page as if I am using it for the first time If I cancel out and restart Outlook it works fine

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RELEVANCY SCORE 33.2

Hello,

This is something I've been dealing with for a few weeks now.

When I'm online, usually forums, I sometimes get redirected to random sites. Sometimes yellowpages, sometimes scourge, and other sites. Before it redirects it connects to a site that redirects to these sites too quickly for me to catch and when I'm actually looking for it, it doesn't happen.

My first thoughts were "browser hijack" so I went through the traditional process of MalwareBytes, Spybot S&D, HijackThis, SuperAntiSpyware, etc. All of the scans coming back clean with the exception of HJT not being able to access the hosts file (which I have checked manually). Unlike other hijacks I've seen, this one has not messed with the home page, never redirects from google or other search engines (that I've noticed) and only redirects once in a while.

At this point I figure it's time to thrown in the towel and seek help from an expert. Below are HJT and DDS logs (admittedly this is the first time I've used DDS) after scanning within the past hour, placed in quotes in effort to make it easier to distinguish between the two. (wanted to use fresh logs for this post). From here out I'm not assuming anything at all and will post what logs you ask for when you ask for them.

HijackThis Log said:

Logfile of HijackThis v1.99.1
Scan saved at 9:42:04 PM, on 4/1/2012
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16800)

... Read more

A:Occasional Redirect

Hello and welcome to Tech Support Guy.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Thread Tools, then click Subscribe to this Thread. Under the Notification Type: title, make sure it is set to Instant notification by email, then click Add Subscription.

Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will no longer be monitored for replies and it may go unnoticed if you responded later than that.
 

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RELEVANCY SCORE 33.2

As the title says. I have been getting occasional BSOD out of nowhere for the last month I would say. It approximately happens 2-3 times a week. I don't see any repeating pattern.
Actually the last one happened while I was typing in mozilla firefox to enter an adress. That's the only one I remember when it happened exactly.

A:Occasional BSOD out of nowhere

It appears that your win32k.sys system file got corrupted somehow.


Code:
BugCheck 3B, {c0000005, fffff96000144283, fffff8800727c060, 0}

TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
From what I see that can only be fixed by a system repair. Maybe someone more experienced could post more information about this.

Read other 4 answers
RELEVANCY SCORE 33.2

OS: Windows 7 Home (64-bit)
Original OS: Same
OS version: Pre-installed (through Digital Storm)
Age of hardware: 7 mths
Age of OS: 7 mths
CPU: Intel Core i5 760 2.8GHz (Quad Core)
Video card: NVIDIA GeForce GTX 460 768MB
Motherboard: EVGA P55M SLI (Intel P55 Chipset)
PSU: 500 W, "Digital Storm certified"

I believe this PC has had three BSODs in the last couple of months; the last occurred on 2/27/11. The BSODs are never up long enough before the computer restarts for me to get the stop errors, but I can provide minidumps and the info the computer provided after the last BSOD restart. Thank you so much for your help!

A:Occasional BSODs

Hello,

Start by running the three Prime95 tests: CPU - Stress Test with Prime95 - Windows 7 Forums

Are you overclocking any? If so, please reset to defaults.

Also, run driver verifier: http://www.techsupportforum.com/foru...ed-473665.html

...Summary of the dumps:

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Feb 27 03:41:29.203 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:00.265
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
SystemProductName =
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 30 11:09:40.760 2011 (UTC - 5:00)
System Uptime: 3 days 18:37:15.109
Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!MiGetTopLevelPfn+65
SystemProductName =
??????????????????????????????????????????????????????????????????????????????????????``

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RELEVANCY SCORE 33.2

I built my computer about 6 months ago and have had occasional Blue Screens (1 a month or so), and am curious to find out what is causing them.

A:Occasional BSOD

  
Quote: Originally Posted by Duhee


I built my computer about 6 months ago and have had occasional Blue Screens (1 a month or so), and am curious to find out what is causing them.



These crashes were caused by memory corruption/exception (possibly directx).
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.

Memtest.





Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.



RAM - Test with Memtest86+

Driver verifier






Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the ... Read more

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