Hi there, I am getting the following error message on bootup. HP ENVY m6-1188ca Notebook PC Hard Drive Short DST Check: FAILEDFAILURE ID: GU71BT-6AA892-XD7X1F-60RK03 System Restore, System Refresh, Automatic Repairs, no recovery options seem to work. I keep getting to this screen only and cannot enter Windows. Is this a strictly hardware issue for certain? What are my options and next steps? Laptop is way past warranty. Thanks in advance for all responses.Read other answers
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Hello there!My computer recently started rebooting (BSOD) nonstop after turning it on, and it won't even go into Safe Mode. After running a system quick check, I received a message stating Hard Drive Short DST: Failed.With this message, I assume I need to replace my hard drive. I'm not sure where the best place to look for a new laptop hard drive is and how to find one on the HP store. Recovering potentially lost data is also a concern. What's the best way to go about replacing the drive and attempting to recover what was on it?
You can use any manufacturer's hard drive. HP uses Toshiba, Seagate,etc in their laptops-they do not make their own. Western Digital is a popular replacement. Best Buy, Staples even Wal Mart carries hard drives. Just be sure to get a 2.5 " hard drive for laptops not a 3.5" desktop hard drive.Example:http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=8516564&CatId=1277 As to recovering files you may be able to do that by installing the old hard drive into a usb enclosure then plug it into usb port of a working machine. If the hard drive has any life left in it you should be able to browse it and copy files over to hard drive of host machne.Example:http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=2781Read other 1 answers
So this really irritates me because I just spent hundreds of dollars sending my laptop to HP last year because the hard drive completely failed. I have a 1TB hybrid hard drive and 22Gb solid state used for caching. When I booted up my computer Intel Rapid Storage Technology said there was an issue. When I opened it, it says that the status of: SATA disk (932 GB)(System) Accelerated, is Failed. My SATA_Array_0001 22GB is fine though. So I ran a System Quick Test,everything passed except Hard Drive Short DST Check: FAILEDFAILURE ID: Q4MP7Q-6RA82U-MFGJWK-60W303 This is weird because other than the computer telling me there is something wrong every time I restart it, It seems to run just fine. Im just worried because I don't want it to randomly die on me one day.
Hi there @nmulji, Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums and understand that the Hard Drive in your HP ENVY TouchSmart 15t-j100 Select Edition CTO Notebook PC failed the Short DST Check. SMART (Self-Monitoring Analysis and Reporting Technology System) uses a technology known as predictive failure analysis to tell you when a hard drive failure is imminent. Have you tried to Restore the BIOS? If not, please try this step first. Then, just to be on the safe side, back up your data that way it does not get lost. However, there might be certain conditions that cause a hard drive failure message to display when a problem does not exist (a false positive). To fix false positive hard drive errors, please try updating the hard drive firmware. You can check whether an update is available by going to the Get software and drivers page. You will need to put in your Model Number and then click the links that pertain to the computer configuration and see if a hard drive update is available. You could also try to do a Disk Defragment to consolidate files and move them to another section of the drive where errors are less likely to occur. Did this reply resolve your issue or answer your question? If... Read moreRead other 1 answers
I've had this computer for about 2 months. One night I was casually using my laptop, when google chrome started to freeze up. Then, the whole os froze. I restarted the laptop holding the power button. I turned my laptop back on. Every time I would let it restart, it would black screen for a minute. Then text would pop up, saying "preparing automatic repair" then the screen would go black for about 5 minutes. Then text would pop up saying "checking computer diagnostics". It would be stuck on this screen forever. I then decided to do a system extensive test. After a minute into the test, it reported that my "HARD DRIVE SHORT DST CHECK : FAILED" The failure id number was "RGC028-88S8B1-GXGK7F-60WG03" what do I do after this?
Hi,You need to replace hard drive with a new one of similar form factor. The current one has failed.Then you can use the Recovery media you ought to have created after first setup, to factory reset OS.If you're within warranty (1 year), HP would send you free replacement HDD. Contact -http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlPhone assist: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlProvide HP support the hard drive failure ID to process your request for replacement.To salvage the data that is present in this old HDD, take out failed drive, connect it to another PC using SATA to USB adapter , then copy the files:https://www.amazon.com/IO-Crest-Adapter-Cable-SY-ADA20079/dp/B0057UAB2KRegardsVisruthRead other 3 answers
my laptop quit restarting all of the sudden, it says it will do auto repair then nothing, just a dark blue screen. A friend tried to create a windows 10 recovery cd from his laptop but it won't respond. He also took the hard drive and tried it on his laptop but it doesn't even appear. The error code is RG80H0-6B88G6-QFPK0K-60XW03 Do i need to change the hard drive ? is there another way to fix it ? thanks for your helpRead other answers
Getting black screen error boot device not found/no OS daily. Been trying to do a backup which then results in this error. Ran UEFI quick test which gave failure ID: GK763H-6KA88D-MFPX0K-60S703 The quick system test passed but gave SOFTWARE ERROR for the HD Short DST check. Please advise.
The hard drive is going to need replacement.Read other 1 answers
Lost.... Blue screen... "You PC did not start correctly" ............Help?
Hello Mic70, Welcome to FORUM !! Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media) Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further supporthttp://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up ... Read moreRead other 3 answers
I ran disagnostics on my hard drive as my computer started running slow and it failed a Hard Drive Short DST Check. The Failure ID if it helps is GK0HVK-7AD8AJ-MFPV7F-60XN03. I really want to get to the bottom of this issue as my computer is a necessity of life for me as a student.Read other answers
I ran disagnostics on my hard drive as my computer started running slow and it failed a Hard Drive Short DST Check.The Failure ID if it helps is GK0HVK-7AD8AJ-MFPV7F-60XN03. I really want to get to the bottom of this issue as my computer is a necessity of life for me as a student.Read other answers
The startup keeps looping and says the PC ran into an error and needs to restart, then it restarts.
The error was Failure ID: M4X0QF-7R48GF-MFPWMF-60XB03PRODUCT ID: LOT33UA#ABAShort DST Check FailedRead other 3 answers
Hi I been using my laptop as usual today and all of a sudden a notification popped up saying hard drive failure imminent. I restarted the laptop, pressed f2 and ran a system test. Everything in the test passes expect from the Hard drive short dst check, which failed.Failure ID: 0SG2J1-7K289U-XD7WLJ-60VW03I'm not sure why this has occurred. I regular run virus scans and defrag the hard drive. The hard drive is 1TB and around 100GB is used. The laptop is only 2 years old and ran out of warranty around April/May (typical). I don't have any recovery disc or back ups, is the laptop now unusable? I try to boot up but the laptop either freezes on login or on desktop. I have all my uni work, including my dissertation report on there, please help.ThanksDaleRead other answers
Hola, El portatil no arranca. He hecho un system extensive test y falla hard drive short dst. Por lo que he visto en lis foros es posible que el disco duro este roto. He hecho chkdsk c: \r y no se soluciona. Pueden decirme algun disco duro para comprar y como arreglarlo yo mismo. Gracias David
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Thank you for your understanding.
I'be had my computer for about 18 months and yesterday when I tried to start it it said preparing automatic repair. I did a system test and it said hard drive short dst failed . Failure id: GTTW67-7A984B-MFPV7F-60TW03. I no longer have a warranty for the laptop I was wondering if there was a way for me to fix the problem myself.
hello The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here. else you can purchase a hdd and install it yourself, for OS disk you can contact hpIf you live in the US, contact HP Here. #hpexpertday
Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.
Hello HP support forumThe other night my pc randomly stopped working, the system diag saidHard drive short DST check: failedFailure ID: 9U2MVW-6JJ890-MFPWW1-60R203Product ID: D1C03UA#ABLAfter a quick search it would appear that I might need a new hard drive, is that the case? How do I know what type of hard drive to buy?Side note, the night it died the girlfriend had turned on a humidifier which had sat in the room with the computer. The computer was turned off the whole time but I didn't realize it was in the room till the next day. Could there be a chance this would be more just a hard drive? The diag won't run past hard drive DST check.
Hi, Sadly to say, the HDD on your machine failed. The following link shows its specs: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03663774 You can replace larger (capatity) and faster HDD. Any standard 2.5" SATA HDD on the market today can do the job. You need Recovery media to rebuild your machine. Did you create one ? Otherwise, please try: http://support.hp.com/us-en/document/bph07143 Regards.Read other 1 answers
Failure ID: GLW360-81A83K-MFPWLK-60V703Product ID: N5Y09UA#ABAHard Drive 1 - primary HDD bauMy computer originally kept freezing on me and then I tried resetting it without deleting my personal files and it wouldn't complete resetting my computer. Then I tried just factory resetting it and it still wouldn't reset. Now if I turn my computer on the screen just blinks on and off every 5 seconds.
Hello: I had trouble with a HP P7-1534 I took it back to Best Buy in early 2015 to see if they could fix it. They said the hard drive crashed and it would be cheaper to buy a new one. So I bought a new HP PC. Now with some free time on my hand I want to see if I can get the old computer up and running. Just ran my first System Quick Test from F2 Windows 8 won?t start.Processor Check: PassedMemory Quick Check: PassedHard Drive Smart Check: PassedHard Drive Short DST Check: Failed Failure ID: 60FT1W-00084g-WPTWWJ-605G03Product ID: H2N63AA#ABA I Also cannot find a COA Label on my Tower. Thanks PaulRead other answers
tbh, I'm not sure if I'm running windows 10 64 or 32, I'm using the default it shipped with So, what happened was first my computer would boot up fine, but it would "lock up" occasionally. I would be watching a video, click to a different tab, stuff like that, and everything would become unresponsive and freeze (didn't just happen to my browser, would happen even with my search bar). Restarting and giving it a moment would fix this problem, but it got to the point it happened 20 or 30 minutes after start up. I decided to do a reset, chose to not save my files (didn't do a 100% wipe though) because there's nothing critically important, and I thought it could be a virus. Did the wipe, got an error a good bit in that the wipe couldn't be done (I do not remember the exact wording). Tried again, same thing. It directed me to some options, chose the launch windows 10 normally one, just to see if I was still having problems. Did this, and what would happen is computer would boot up, HP logo, cycle back to computer boot up, HP logo, it was in a loop. Waited a good hour and a half to two hours, would not stop. Turned computer off manually and on a few times, same problem. Turned computer off then on, f2, system quick test, and I got the error in the title FAILURE ID: QBS97X-82L863-XD7WMA-60WD03PRODUCT ID: P1A95UA#ABA
Hi, The 24 character error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced. As your notebook shipped with Windows 10, it is probably still under warranty, so contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here. If you live in the US, contact HP Here. If you are in another part of the world, start Here. Regards, DP-KRead other 4 answers
I recently replaced my HP battery after which i tried to calibrate it. But, whenever i start Extensive Hard disk test it shows the following problem:Hard Drive Short DST check--- FailedHard Drive Smart Check---- Passed Failure ID-- 9QD5A3-6NL83J-MFPWX6-6OUE0 What should i do??
Hi @Himanshu9001, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I have looked into your issue about your HP Pavilion Notebook and getting the start up error message failure ID. This error is DST Short Test Failure code. What that means is your Hard drive could be failing. I recommend the first thing you should do is back-up all your personal files etc as soon as you can. Wondering if maybe reseating the Hard Drive would help.After you reseat it I would run the Hardware Diagnostics again. Please get back to me how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.Read other 1 answers
My laptop isn't starting , when i open it i get the hp logo then a black screen , when i made a fast system test the hard drive short DST check failed with a failer ID: PLW6J2-6SL88N-MFPWXG-60RR03 and a Product ID: E2G95EA#ABV.my main concern is the data stored on the hard disk what can i do to get the laptop working a don't loose the data ?
Stop using the laptop. Replace the hard drive with a new one. Get a SATA to usb adapter to connect the old drive (which you will remove) to another computer to try to salvage data. There is a good chance data is still recoverable this way. See p. 49 of the Manual: Manual If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 1 answers
My laptop had been working completely fine until today where I had come home and the start up was taking ages. It was stuck on the HP logo for a while and then was followed by a message stating that the PC has a problem and it was "Preparing Automatic Repair".The screen is now blank and does not do anything. I restarted and the same issue occurred.My laptop is OUT OF WARRANTY - bought in 2014 and had no issues with the laptop up until now. The support team on Twitter ran through tests with me on this issue and advised that the Hard Drive needs to be replaced due to the Hard Drive Short DAT Check Failure - just now wondering whether any of the data can be recovered and how to go about it? Any help will be appreciated!!!
Probably. You have to stop trying to boot the laptop and physically remove the hard drive. Here's the Service Manual: Manual See p. 43 and 49 for "how to". This is not real easy to do. Post back if you need more help and we can likely find a video. It will be very similar to this: http://support.hp.com/us-en/document/c04324972 Once you get the hard drive out you need a usb to SATA adapter like this: https://www.amazon.com/Ugreen-Converter-Adapter-Cable-Power/dp/B00MYU0E0K/ref=sr_1_2?ie=UTF8&qid=148... Hook this to the hard drive and then attach the usb to another computer and it is likely possible to retrieve data. If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 1 answers
My computer wont start up. I performed a test and received the following message: Hard drive short dst check failed. Failure I D#. GSL7PQ - 88N89S - XD7x7G - GOV303. Status: Oxc0000185
Dear HP Team, My Laptop is showing a problem. It's display is getting unresponsive suddenly while working and then the display gets black.. I did all the diagnostics in HP hardware diagnostics. Among all of the diagnostics, only HARD DRIVE SHORT DST CHECK and HARD DRIVE LONG DST CHECK came as failures.Hard drive DIAGNOSTICS SHOWS:Result: FAILEDFailure ID:QC42TL-7Q388U-XD7WMF-61AM03 Product Number:M1W23UA#ABASO, What should I do now? And what is the immidiate solution?Thanks IN ADVANCE
Your hard drive must be replaced. Post back if you want specific help with that. On your model it is manageable for the end user to do, although not real easy. Are you under warranty? Manual see p. 46. If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 2 answers
Hello my laptop fell from a table and stopped working. Just a blank screen from then onI tried to re install windows in it but won't work.so i formatted everything and now when i try to reinstall OS into it, it shows error loading operating system.Then when i run the hard drive check, it says hard drive short DST check failed. What are the possible suggestions ? Please help
According to the message you have recently posted I would like to confirm that this is a hardware issue and the hard disk drive needs to be replaced to resolve the issue. I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer You can also Check your warranty Here to verify the warranty status Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KRead other 2 answers
A friend of the family, gave me this laptop and it doesn't get pass the loading screen, I've tried the F2 and got a Hard Drive Short DST check: Failed and the Failure ID: GSN2MV-88G8AB-XD7WLK-60UU03 Product Id: MOA67AV. I don't understand, I'm not that good with computers but try to figure things out with online solves. Please help,Thanks,Jeremy3015Read other answers
Hi, My laptop is stalling at the HP welcome screen with the spinning circle. I ran a diagnostic System Quick test (through repeatedly pressing F2 when the laptop was turning on) after doing the other standard resetting solutions and got the following results: Hard Drive Short DST Check: Failed Failure ID: 98QD7K-6G68G8-MFPX0K-60QE03Product ID: C6M11EA#ABU Can you advise what I should do next?
MickSull68 Hello;Allow me to welcome you to the HP forums! Sorry to be the bearer of bad news, but that error message means that your hard drive has failed.It will need to be replaced.Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded. (more on this below)While you are waiting for the HP media to arrive, you should work at retrieving any files and folders you want to save from this drive, as follows:1) Remove the hard drive from the PC2) Purchase a USB-to-Hard Driver adapter kit3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...4) Connect the old drive to the working PC5) Run the data recovery utility to see what can be retrieved from the old drive.If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuvaAnd, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/-------- Ordering Recovery Media ------------You can look online for Recovery Media starting w... Read moreRead other 1 answers
I kept getting a blue screen with an error code 0xc0000185. I ordered the recovery Disks from HP but when I went to recover the machine, it sort of reads the cd and then I get the HP logo and the circle just spins and spins. We left it alone for hours and nothing. I ran a Hard Drive Test and it said Hard Drive Short DST Check: FAILEDthen gave this Failure ID: 63621R-7AQ87K-MFPV6K-60XL03Product K7U05UA HARD DRIVE 1 SYSTEM EXTENSIVE TEST: FAILED Any idea what I can do? It is just out of warranty- Of Course.
Hi, The 24 character error id does confirm a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the issues you describe. If you would like a guide on replacing the Hard Drive yourself, please let me know. Regards, DP-KRead other 5 answers
My Hp Pavillion Beats Laptop is getting a Hard-Drive Quick Test Failire ID# U4QDW8-7G584T-MFPV7F-60UR03 and the product ID is - G6R14UA#ABA. Looks like I am going to have to replace hard-drive and operating system, but since the HD is not functioning, I cannot access the OS installation and I no longer have the recovery disks. Does HP provide the orignal OS upon request? Recommendations from the community please?
Hi, You can order a replacement set of Recovery media on the following link. http://support.hp.com/us-en/mediaorder/hp-beats-special-edition-15-p000-notebook-pc/6936229/model/71... Regards, DP-KRead other 1 answers
My computer had a blue screen and when I ran the diagnostics it came back with a "hard drive short dst check" failed. It gave me a failure ID M0AEM3-8238GB-GXPSLK-60WV03. pRODUCT id M9Z49AA#ABARead other answers
Hi, my laptop (HP Pavilion 15-e051ej / ID E0Z10EA#ABT) froze and windows OS stoped reacting . I then tried rebooting it manually by using the switch off button. Then on restart, it shows for a second a blue screen error and goes to "preparing automatic repair" sign, then the writing disappears but nothing else happens. I followed the steps recommended in the HP troubleshooting section and ran a system quick test activated by pressing F2 on boot-up. The results are as follows: hard drive SMART check: passedhard drive short DST check: failedfailure ID: 94SF0C-78L8BE-MFPWXG-60WH03 I have no idea what the above code means but I would like to find out if it is fixable without losing the data stored on my laptop. or if there is a way to save at least only the data. Your suggestions will be much appreciated. Regards,nat
First off I have a HP 2000 Notebook PC with Windows 8 and I used Internet Explorer 10.
Processor Name : AMD E-300APU with Radeon HD Graphics.
A few days ago, my computer started getting slower & slower, not responding, freezing up and even going to a blue screen before coming back to the page I was at.
So I put it in Safe Mode with Networking and ran Malwarebytes full scan - nothing.
Then I hit F2 at reboot and ran some of the tests on there - Battery was Okay, memory was okay, but this one failed :
Hard Drive Short DST Check - Software Error
Failure ID : RSG080-6P579C-MFGJXG-60VS03
Product ID : D1E80UA#ABA
Does this mean I need to update with windows update, that there isn't enough memory or does it mean my Hard Drive needs to be replaced? This laptop is only 1-1 1/2 years old....
Your hard drive is probably failing. I would get your important data off it as soon as possible. After your important data is off download Seatools for Windows and do a diagnostic to confirm the hard drive failure.
SeaTools for Windows User Guide
Have a desktop with a hard drive short dst check failed ID :q4mn6-0008an-wpqd7a-60q30 what do it mean ThanksRead other answers
Recently I fired up my laptop and left it downloading an update for Civ 6 via Steam whilst I took a nap.When I woke up I was confronted with a black screen with no curosr. I tried a few fixes posted online but following the advice from the I.T Crowd I tried turning it off and back on again. When I turned my laptop back on I recieved a blue "Unmountable Boot Volume" error screen and my laptop went into automatic repair. I had a screen with the HP logo and "Preparing Automatic Repair" and then it went to a black screen with no cursor. I left it on the black screen overnight but when I checked it the next morning it was still on the black screen. I turned the computer off. My next step was to create Windows 10 USB recovery disk using Rufus. I then turned on my laptop again, deactivated Secureboot and enabled legacy booting. When I saved and exited my laptop didn't reset so I reset it manually using the power button. When it came back on I selected the USB drive via Boot Options and then chose Windows 10 64 bit. It recieved a screen saying loading files. It then wen to a screen with the HP logo and the spinning loading thing HP has. The next screen was a black screen with no cursor. I left it for an hour just in case but nothing changed so I reset it again via the power button and tried loading all three of the safe modes to see if they worked but each time I recieved the HP loading screen then a black screen with no cursor. Finally I did a hardware check and ... Read moreRead other answers
Had this laptop for about 6 years, had a few issues in the past, but nothing major like this. After, I ran a system dianostic, the result shown that the Hard drive short DST failed. Not totally sure how to do a recovery, I do have the Recovery Discs, so I searched up how to run the discs; turned on the system- press f11- window loading files- window starting- then it just stuck on a window blue screen with nothing but the cursor. Can I even use the Recovery Discs? I want to replace the old HDD with a new SSD, but I'm not sure if I have to install a new OS or can I recover the old hard drive OS and transfer to the SSD?
DST:Fail means the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.Read other 1 answers
Hi, As stated, I have an HP envy laptop that I purchased 1 year ago. Just 2 days ago, my warranty has ended. At the same point in time, I was also trying to roll back to a previous windows install as there was a pesky app that was installed when I lend the laptop to my friend. When I got it back, it works just fine, but it had that malware in it that I want to remove. So, I fired up system restore and go on restoring. It finished doing so until it restarts. When it restarts, I was stuck in the loading screen with the HP logo for hours, to which I decide to fire up the restore through the recovery media. All works well until I got stuck in the installation. I got stuck at 10% (When I searched on the internet why, the reason might be because the wi-fi adapter is still on. I am able to open it up and take it off for a moment. But because I need to go to work, I decided against it. I turned the laptop off and set off. When I got back, I can't even let it proceed to the installation, saying that there's an issue with teh windows install and it needs to reboot. Did that same thing several times and nothing happened. Then I decided to go to BIOS and do the hard disk check. It passed the SMART test, but failed the Short DST as well as Long DST. It produced the error code: MFUC7T-7RG98K-CD7WMG-64DK03 Is it possible for me to resolve the issue by my own through another reinstall? Or is the HDD really is ruined? If this is the case, I'm probably just ... Read more
Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc.. HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive Please try the below shown troubleshooting steps once:Step 01. Remove the battery and unplug the AC/Power AdapterStep 02. Press and hold the Power button for more than 30 SecondsStep 03. Plug in the AC/Power Adapter (leave the Battery out for now)Step 04. Press the Power button and check if the Unit works normal If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replac... Read moreRead other 1 answers
Hi, i have hp pavilion g6 laptop and its upgraded from windows 8 to 8.1 then windows 10. From last few days i was getting "Memory_Management", "Kernel_Data_Inpage_Error" and so many other errors with blue screen. Due to this i have to power off the system from main power button by holding for few seconds. Now i was getting hang problem. I saw in task manager that DISK UTILIZATION was 100%. I did a hardware test where i got below results : HARD DRIVE SHORT DST Check : WARNING HARD DRIVE Optimized DST Check : FAILEDFAILURE ID: 9U3UWX-6KT85B-MFPWWJ-61Q003 Can anybody tell me how to resolve this or i need to replace the hard drive. -ThanksPankaj
Yes you need to replace the hard drive. Since you have upgraded to Windows 10 it is very easy to get recovery media directly from the Microsoft Media Creation Tool. For most people, the problem is not physically swapping out the hard drive, but restoring the operating system since they do not have recovery disks. Post back if you want a service manual and/or video showing the replacement, purchase options for a new hard drive and step-by-step for restoring Windows 10. We would need the full model...g6-????Read other 2 answers
How to fix this problem can I get my pictures off?Codes areFailure ID: Q0F3XG-000839-9XPJW1-60TB03Product H2N64AA#ABA
Kyle, welcome to the forum. This error message is telling you that your hard drive has failed. Your only option is to replace it. You can test it further using the SMART test from the BIOS. When you replace it you should buy one the same size or larger. If you didn't backup your personal data, you will not be able to retreive it. You should begin doing this immediately after you replace the drive. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Read other 1 answers
Laptop will start but will not get as far as the HP logo.Cannot open in safe mode.Ran a system test which gave the following negative result: Hard Drive Shot DST Check: FailedFailure ID : 9GFT7T-82G89A-MFPX61-60T203Background: Laptop is under a year in my possession bought new and unused, within the last week it has shown some signs of slowing down, (firefox not responding just when a new tab is opened).Last night, went to open league of legends, adobe air could not locate files (which is odd as I was on the game 2 hours earlier).Woke up today, turned on the laptop and was greeted by nothing, not even a system logo, now whenever I start it up I just get a black screen.Able to enter bios.
My laptop gave a memory error code that I should backup my data as soon as possible to avoid information loss. So I did a system diagnostic and the Hard Drive Short DST FAILED the test.Failure ID: 9BU6L0-7AB8AK-MFPV6J-60WN03Product ID: F9S83EA#ABUPLEASE HELP!Thank you.
The hard drive will need to be replaced. Are you under warranty? Assuming not, here is the Service Manual: Manual See page 59 of the Manual. Replacement requires removing quite a few screws, but is otherwise pretty straightforward. Your model has a 1TB 5400 rpm SATA drive: Your specs This is a chance to install something a bit faster: a 7200 rpm mechanical, hybrid or solid state drive in increasing order of speed and cost. This would be an exact replacement for you: https://www.amazon.com/Blue-Mobile-Hard-Disk-Drive/dp/B00C9TEBJQ/ref=sr_1_1?ie=UTF8&qid=1480851150&s... But, as I said there are better options. If you need help with data and software migration/reinstallation let us know. Windows 10 is easy to reinstall since you can just download it from Microsoft. Do you have a backup of your data? If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 1 answers