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Synaptics Fingerprint stopped after update to Windows Insider 17074

Q: Synaptics Fingerprint stopped after update to Windows Insider 17074

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 200
Preferred Solution: Synaptics Fingerprint stopped after update to Windows Insider 17074

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 93.2

Hello Windows Insiders!

Today, we are releasing Windows 10 Insider Preview Build 17074 for PC to Windows Insiders in the Fast ring and for those who opted in to Skip Ahead. Please note that the same block for AMD processors as explained here is also in place for this flight.

What?s new in Build 17074

Reimagined Windows Internationalization
We have redesigned localization of Windows in this release. Now you can find your desired language (Local Experience Pack ? or ?Language Pack?) through the Microsoft Store and Region & Language section of the Settings app. The Settings app provides improved discoverability of features supported for each language.

We have also started utilizing Artificial Intelligence (AI) and neural network-based Machine Learning (ML) for Windows localization. Having the Local Experience Packs in the Microsoft Store allows us to take advantage of ML improvements and user feedback via Language Community App to release better translations more frequently. This will consistently improve the experience of our international customers with Windows.

Microsoft Edge Improvements
Hub improvements: We?ve revamped the Hub view in Microsoft Edge to show more content and to be easier and more intuitive to use. You?ll now find the different Hub sections listed with the full name visible in the Navigation view to the left of the content. This view can be collapsed to show icons only if you prefer to save space.

Autofill cards on web forms: Micro... Read more

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RELEVANCY SCORE 82.8

After upgrading Windows 10 to the April 2018 Update (Windows version 1803), Windows Hello is no longer available on my Lenovo X1 Carbon 5th Generation ultrabook, and drivers for the Synaptics WBD (SGX enabled) biometric fingerprint reader show as failing to load in Device Manager.  This is despite registry settings, group policies, and a PIN being set up to enable biometric scanning (the fingerprint scanner worked previously). Is anyone able to assist to enable the Windows Hello fingerprint scanner under Windows 10 version 1803? Thank you.  

A:Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Reader

And you have the lastet 5.2.3531.26 version of the Synaptics driver released on May 3, 2018 already installed?

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RELEVANCY SCORE 81.2

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 79.2

So lenovo replaced my motherboard because of a defect HDMI port. The HDMI works, but now my fingerprint reader isn't responding. When trying to add or remove fingerprints in win10 settings... nothing happens. In form of no windows or program starts. No error in device manager, and Synaptics WBDI (SGX enabled) has no errors. Fingerprint reader is enabled in bios. Tried uninstalling and reinstalling drivers. No effect... Help?













Solved!

Go to Solution.

A:X1 Yoga fingerprint reader (Synaptics WBDI) stopped working after repair / motherboard replacement

Okey!  Few rounds around the Internet got me absolutely nowhere. Lenovo said that it was a known problem and the only way to fix it is to do a factory reset.... BULLS** is my response to that. Anything software related can be fixed without nuking your system. So i refused to give up and with a bit of trial and error i found a way. You have to tie your Microsoft account to a pin AGAIN! Even if you already had one. I guess the account is tied to your hardware somehow. Here are simple steps to fix it:  1. Make shure to Activate and Resett fingerprint reader in the BIOS Reboot and enter the BIOS (f1 during boot) Go to Security > fingerprint Make sure Predesktop Authentication is [Enabled]And to to "Reset Fingerprint Data" and press [Enter] to reset Save and exit   2. Make shure drivers are up to date and working Run Lenovo Vantage (windows store) to make sure your running the latest drivers for everything including the fingerprint reader. You can also download the drivers directly form Lenovos product support page, but Vantage actually works (so Kudos to Lenovo for that one). After that check you device manager if the driver is running currently. Like this: (Start menu > type "device manager")Like this... You don't want the yellow triangle warning or (SGX disabled)If you got a yellow triangle or (SGX disabled).. Then uninstall the ... Read more

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RELEVANCY SCORE 76.4

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 76.4

No fingerprint reader after Synaptics Metallica MOC Touch Fingerprint  Driver - 10 [64] - V.11.8.50.3460 update.Device Manager - Biomettric Devices - Synaptics WBDI(SGX disabled) shows as broken - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Now I can't  login with my finger!Looks like some problems with update. Please fix it!

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RELEVANCY SCORE 74.8

X1 Carbon 5th Generation - 20HR series, Windows 10 ProWindows version now 10.0.17134BIOS date 3/2/18 After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior. I have tried all suggested fixes, but no luck. - Checked enabled in BIOS - ok - Deleted driver, searched for and added driver in Device Manager - didn't work - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work - Ran driver update tool from Lenovo support site (Lenovo service bridge) Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

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RELEVANCY SCORE 74

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 72.4

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 69.2

Hello Everyone, Once again, after a Windows Update (Windows 10 Insider Preview 17063.1000 rs_prerelease), my Fingerprint Reader stopped working. I see on the Device Manager a ! sign for Biometric devices > Synaptics WBDI (SGX enabled) ... Tried reinstallinf the driver with no luck. Driver date: 10/27/2017, Driver version: 5.1.327.26 ... This is happening sometimes after those updates, where I often find myself with failing drivers for Thunderbolt/HDMI-out, or GPU's (both onboard and Nvidia) and the Fingerprint reader. Really annoying. Hope someone can help !

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RELEVANCY SCORE 68

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

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RELEVANCY SCORE 67.2

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 66.8

Hello,I recently formatted my system with a clean Windows 10 install (Fall Creators Update). Everthing went good and the fingerprint correctly worked after the new install. I also registered my fingerprint and used it several times. However, when I run a driver update from Lenovo Vantage and the system found the new driver for the fingerprint sensor, after the new update the fingerprint stopped to work. This is what I get:  and clicking on the device I got this:The error code is 31. I tried to remove the device also removing the driver, reboot and reinstall the latest driver. However, nothing is changed and I alwais got the same error.Any solution? Thanks in advance

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RELEVANCY SCORE 66

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 62.4

I am running Windows 10 on an Acer and recently downloaded and installed the update for the Synaptic touchpad (January 17, 2017).  After rebooting my laptop, I can use the touch pad to move the cursor when logging in, but once the system as loaded,
I cannot move the cursor using the touch pad.  I can left-click and right-click, and shrink and expand on the touch pad, but have no control over the cursor.  I currently have a mouse attached to the computer in order to move the cursor.
When I click on the link for more information about the update, there currently is no information.  Quite frustrating.
Please advise as how to resolve this issue.
Thank you.

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RELEVANCY SCORE 62

I recently bought thinkpad t470s from lenovo and as you know many of thinkpad users use GNU(linux) OS.but it,s fingerprint doesn't work and fingerprint apps doesn't recognize it on linux.As you know many thinkpad users use linux and as far as i know thinkpad series was famous for its compatibility with linux so i think lenovo should solve this problem and give us a solution.thank you

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RELEVANCY SCORE 62

With the pc booted and fully working, the installed fingerprint reader functions corretly. If I shutdown the notebook and I restart it, it still functions and I can unlock / login using the fingerprint. If I reboot manually or if the system reboots for example because of updates are installed, the fingerprint stop working. So I need to reinstall the driver using the "repair driver" feature.

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RELEVANCY SCORE 62

Hello, I am trying to upgrade the driver for the Synaptics Fingerprint driver using the installer: sp77398.exe. When I ran the installer, I received an error saying: "Synaptics Fingerprint Sensor Driver software is already installed. to continue installation of hte Synaptics WBF DDK, please delete any existing enrolled fingers using HP Protect Tools and then un-install the Synaptics Finger Sensor Driver Software". So I removed the enrolled fingerprints, un-installed the two Synaptics applications i found under "Programs and Features", and went to the device manager and deleted the Biometrics driver, however, i am still getting the same error message.Please help. 

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RELEVANCY SCORE 61.2

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 61.2

I've seen this thread somewhere before, but I don't think I see a resolution that will help me. My Flex 5 fingerprint hasn't worked for sometime. I've deleted, updated reloaded, disabled the driver and uppated.  I've reinstalled the chip set and went into the bio to make sure the right settings are enabled. I even explored the possibility there might be a register edit (mind you I'm not a programer by any means).  Bottom line is the driver indicates that there is a failure to load (code 10) and has never worked even for a short time since trying to fix it given I noticed some of the discussions indicate a very short term functionality. Anyone have some ideas given this doesn't seem to be a isolated problem?  I am not open to a clean system or total windows install of any kind given I would rather just be disaapointed than invest all of the time that would take.  Thanks!!!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 61.2

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 59.6

im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

A:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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RELEVANCY SCORE 59.6

I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

A:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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RELEVANCY SCORE 59.6

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 59.6

Gents,I have tried everything, unfortunately I have failedAlways received error code E7210005 for the sensor device cannot be foundI have ThinkPad T430s, product # 2355DA4 ? BIOS # G7ETB2WW (2.72 )I have read all the massage written hear before in this regard and tried all the solutions as far as I rememberI need someone from Lenovo to guide me how I can solve this issueThank you in advance for your support..

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RELEVANCY SCORE 59.2

No fingerprint reader after updates. Biomettrics Device - Synaptics WBDI SGX shows as broken in Device Manager - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I've uinstalled/reinstalled/updated about 20 times - no luck.  The issue ppears to have been triggered by the most recent "Bison" camera update. Any help appreciated, this 920 has been a bit of a challenge! 

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RELEVANCY SCORE 59.2

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 59.2

Hi all, I have a dell xps 13 2015 touch screen. It started an insider build update on Windows 10 a week or two back and is still stuck on 80%, howner can i fix this? Please send help.

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RELEVANCY SCORE 59.2

Quote:




Hi everyone,
Before heading off for the holidays I wanted to give a little bit of an update on how things are shaping up for Windows 10, especially since we don?t have a build for you this month. I know that some of you are disappointed that we didn?t release another build (though we know some of them escaped?.I?m looking at you 9888 & 9901?)* but now that we?ve announced our event on January 21st I can finally explain why we didn?t. We?ve been very hard at work putting together a great build for you that includes a bunch of new features and improvements. As all of those payloads came in we needed to stabilize code, fix any integration issues, and ensure all of the new UX is polished. We?re really focused on making the next build something that we hope you?ll think is awesome. In fact, just so that we have a *daily* reminder to ourselves that we want this build to be great, we even named our build branch FBL_AWESOME. Yeah, it?s a bit corny, but trust me that every Dev that checks in their code and sees that branch name gets an immediate reminder of our goal. We?re super excited to show you what we?ve been up to! Look for a follow-up blog post from us on where to tune-in to the live webcast on January 21st.

This Windows Insider thing seems to be gaining momentum

We have over 1.5 million registered Windows Insiders today which is amazing, and about 450k of you are what we consider ?highly active?. In other words, you?re re... Read more

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RELEVANCY SCORE 59.2

I keep getting pop ups saying my copy of windows is about to expire. "12/31/2016 4:29:44 PM"
I have: Windows 10 Pro Insider Preview Evaluation copy. Build 14295.rs1_release 160318-1628
Every time I try and use Windows Update, I keep having the following errors...
0x80240fff
0x80070017

No mater what I do I can not get the updates to install, in fact windows wont even let me go back to an earlier build.
Really don't want to lose all my settings, apps games, I've backed up what I can but really dreading all the customization and settings I had to tweak.

Anyway to stop the expiration? fix the updates so it works or download and install offline so i can keep all my settings and stuff?

Also tried WindowsUpdateDiagnostic and wushowhide. both didn't do anything for me. tried clearing the "C:\Windows\SoftwareDistribution" and that didn't work.

Anyone know how to fix this?

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RELEVANCY SCORE 59.2

Should the Windows Insider Program be replaced with the Microsoft Insider Program?

Gabe tweeted this:

A:Should Windows Insider Program be replaced with Microsoft Insider Prog

What's the difference ?
Different label, same content. Is it ?

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RELEVANCY SCORE 57.6

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 57.2

We have released a Cumulative Update (KB3176925) to Windows 10 Insider Preview Build 14393 on PCs and Mobile devices which will bring the build number to 14393.3. This Cumulative Update includes a handful of fixes:

We have fixed an issue where keyboard input on some Windows tablet devices would not rotate to landscape normally.We have fixed an issue that results in Windows Updates being delayed on systems with Connected Standby.We have fixed a problem with text input with Korean Input Method Editor (IME) in some Store apps.We fixed an issue causing Store apps to stop launching due to a licensing issue.We have fixed an issue with apps that synchronize using DDE for inter-process communication.






Source: Cumulative Update to Windows 10 Insider Preview Build 14393 now available - Feedback Hub

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RELEVANCY SCORE 56.4

Today I updated my ideapad 320 to latest insider preview(version:1803, os build:17115.1), after updating i found dolby audio was removed without no intimation!!
This happened even the last time! Don't know why this happens?
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 56.4

source: Insider Preview Update KB4046355 Silently Uninstalls Windows Media Player

After Windows Insiders installed update KB4046355 for the Insider Build 16299.15, they discovered that Windows Media Player had been silently removed from the computer. As Build 16299 is the Fall Creators Update that is scheduled to come out this month, it is unknown whether the removal of Windows Media Player is intentional as part of this large update or a bug.
Insiders not happy with missing Windows Media Player

The only way Insiders realized that Windows Media Player was removed was when they tried to use it to play a video. It was then discovered that Windows Media Player was silently removed after installing the October 3rd 2017 KB4046355 update. This update is called and "FeatureOnDemandMediaPlayer", but does does not provide any information as to what it does.

The only thing we do know, is that after this update was installed, all that was left behind is an empty Windows Media Player folder.Click to expand...


Thankfully, it may be possible to reinstall Windows Media Player
While some people have reported that they were unable to restore Windows Media Player, others have stated that they were able to install the program again using the Apps control panel. To restore Windows Media Player in Windows 10 Fall Creators Update, simply follow these steps:
Goto Settings.
Click on Apps.
Click on Manage Optional Features.
Click on Add a Feature
Scroll down and you should see Wi... Read more

A:Insider Preview Update KB4046355 Silently Uninstalls Windows Media Player

Yikes not good at all.
 

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RELEVANCY SCORE 55.6

so what do I do if im member of insiders build 10 was  trying to help with bugs, then got a update which messed up rolling back to 8.1 so had to do fresh install. now I cannot access my previous version on the same serial key I used from before please
fix this issue for those already signed up as windows 10 insiders not fair to those who actually have been apart of helping to find bugs and then update screws it all up. 

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RELEVANCY SCORE 54.8

Yesterday my touchpad was suddenly turned on and I tried to disable it with the settings I always used (configuration screen) However, when i tried to open the control zone for it, it told me it couldn't connect to the driver. I decide to try and reinstall the driver, but it said another driver was already on my computer. I could delete it within the program files on the configuration screen, but there was nothing. So I couldn't deinstall it at all. Its really annoying because I never use my touchpad and my hand keeps brushing over it, so my mouse or text keeps going away.  Please I would like a solution. I can add files to what my screen keeps saying; but it's all in dutch. (Also my smart connect technology keeps flashing a yellow triangle and I have no idea what I have to do against that)

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RELEVANCY SCORE 54.4

Hello, above Problem accoured on my thinkpad T470.I work with this notebook 1 1/2 month on a daily basis and all fine, until now. After a windows 10 update I can not use the fingerprint anymore for log in.I can register new fingers, but its not showing anymore. I found this hint from Lenovo, but the shown way is not working, because there is no software, I can deinstall, like descripted. https://support.lenovo.com/th/de/solutions/ht104227 So, how can I get the fingerprint again, please. Regards Torsten

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