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blue screen on restart/shutdown

Q: blue screen on restart/shutdown

I have been having a issue with my computer getting a BSOD when i try to restart/shutdown. The only time I get the blue screen on restart/shutdown is after the computer has been sleeping. I can wake the computer up from sleep fine and use it but as soon as I try to restart it after it has been hibernating I get the blue screen. If i don't let the computer sleep I can restart/shutdown with no problem. 
I have attached the .dmp files to this post and hope that someone can shed some light on my situation. 

Preferred Solution: blue screen on restart/shutdown

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: blue screen on restart/shutdown

The issue you are experiencing seems to be caused by mausbop.sys which i think is the driver file for M-Audio MiDi device. The driver seems to be very old.
 Image name: mausbop.sys
 Timestamp:        Fri Mar 20 02:55:50 2009 (49C2B85E)
Which M-Audio device you are using ? ( M Audio Fast Track Pro ? ). 

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I keep getting a blue screen error when I try and shutdown my computer..and it ends up not shutting it down just restarting it. This error also happens when I restart my computer and also a bit after my screen saver has been on. Here are my specs:

Windows Vista Ultimate-32bit

AMD athlon 64 X2 Dual Core processor 4200+ 2.2GHz

ECS nVidia GeForce6100SM-M Motherboard

Western Digital 160GB 7200RPM 8MB Cache Serial ATA II

ATI Radeon 2600 Pro Super PCI Express, 512MB, DVI, VGA & HDTV HDMI Out

2 Gigs of ram

Here is the error that I keep getting
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8B14688A
BCP3: 87605B24
BCP4: 87605820
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Any suggestions please?

A:Blue Screen/Shutdown/Restart

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Not quite sure what's happening. Every time I shut down Vista I get a blue screen. Happens on restart as well. It seems to be after Vista has completely shutdown, as I can still run any installation that has to restart to finish the install. I'm new to Vista(I actually didn't want to get it, but the girlfriend did so we got Vista) so I'm not sure where I can find the error log. I recently built the machine, and it has been doing this since I built it. Any help would be appreciated.

EDIT: Ooops forgot to add the error:


Stop:0x000000CF (0xFFFFF9600082e280, 0x0000000000000008, 0xFFFFF9600082e280, 0x0000000000000002)

Ati2gvag.dll – address FFFFF9600082e280 base at FFFFF96000800000, DateStamp 00000000

A:Blue Screen on shutdown or restart

Seems this is a new problem that a lot of people are having. The best advice from other boards seems to be remove the ATI drivers completely (go to ATI site for a complete removal tool) then install an older driver.
Sorry I cant be more help, if a solution or fix comes up I will be sure to let you know!!

At least you know it is noty something you have done, but apparently a major conflict in drivers.

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if anyone can help please:
everytime that i want to restart or shutdown the computer a blue screen appears before restarting again, so i changed the properties on my computer: my compter>advanced>startup and recovery>automaticaly restart(uncheked)
so i restarted again and this is what the blue screen sais:
***STOP: 0x0000000A (0x000002cc, 0x000000FF, 0x00000000, 0x80523912)

so what can i do? why is this?

A:blue screen before restart or shutdown

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OS: MS-XP Media Center Edition
SP: Service Pack 3
DX: 4.09 (9.0c)
CPU: Intel Pentium 4 550, 3400 MHz (17x200)
Motherboard: Asus PTGD1-LA
RAM: 2048MB
Graphics Card: ASUS EAHD6540 Series (1024MB)

Detail of issue: Everytime i shutdown/restart the computer (Desktop computer by the way) it BSOD's giving the following error (image not mine, its just the same one):

What i did those weeks: I installed a few programs thats pretty much it software sided, what i believe (by the "pci" error) is that i put in a new Graphics Card (detail at the top) and after 1-2 days it starting giving me this error so i presume this is the fault, if you want me to reput the older graphics card and test if the error comes again i'd' be glad to do it. You should also know before that "1-2" days past my power (350 power) kept on failing as well (just after i put the graphics card) so i put in a new PSU (650 power) and then the computer did not have any power failures after that, also note that my graphics card does not require an external cable for power.

Conclusion: This error is really annoying and i believe that BSOD's can lead to something bigger (read it something; stuck in my head now). I really need a fix, i have googled alot but nothing seems to any help.

If you require more information please post.

A:PCI.sys Blue Screen Of Death On Shutdown/Restart

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Because of this problem, I can't properly install new hardware and of course, I can't shut down the PC without doing it physically with the button. This is the second time I install Windows 7 Professional (Which I got from my MSDN account), and this time it's on a separate partition (multi config with XP Pro). This time I didn't install any new hardware and still I get the same blue screen error. Well, Here's my system performance log:

Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz

  Determined by lowest subscore

Memory (RAM)
2.00 GB
NVIDIA GeForce 9600 GT
Gaming graphics
1279 MB Total available graphics memory
Primary hard disk
14GB Free (24GB Total)

and that's the error details: MULTIPLE_COMPLETE_IRP_REQUESTS STOP:  0X00000044 (0X8A900120, 0X00000EAE, 0X00000000, 0X00000000)

A:Windows 7 - Blue screen whenever I restart or shutdown

Thank you for sending me the minidump logs. The minidump logs indicated that the problem is cuased by incompatible driver. To narrow down the root cause, test the problem in device clean boot mode and check the result:
Device Clean Boot================1. Click "Start", type "DEVMGMT.MSC" in the Search textbox and press Enter. Please click ?Allow? if the User Account Control window is prompted.2. Expand "Sound, video and game controllers". 3. Right click on your Sound Card, select "Properties"4. Click "Driver" tab, click Disable (Disable the selected device). Click OK.5. Please use the same method to disable other hardware: Display adapter, Modem, network adapter, CD-R drive. Note: The display resolution will be changed after disabling the display adapter.  Then, restart your computer. Please check whether the issue persists. Click "Driver" tab, click Enable (Enable the selected device). Click OK. If the issue does not occur, we can re-enable the devices one by one to narrow down the root cause.


Thomas Lin

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OS: MS-XP Media Center Edition
SP: Service Pack 3
DX: 4.09 (9.0c)
CPU: Intel Pentium 4 550, 3400 MHz (17x200)
Motherboard: Asus PTGD1-LA
RAM: 2048MB
Graphics Card: ASUS EAHD6540 Series (1024MB)

Detail of issue: Everytime i shutdown/restart the computer (Desktop computer by the way) it BSOD's giving the following error (image not mine, its just the same one):

What i did those weeks: I installed a few programs thats pretty much it software sided, what i believe (by the "pci" error) is that i put in a new Graphics Card (detail at the top) and after 1-2 days it starting giving me this error so i presume this is the fault, if you want me to reput the older graphics card and test if the error comes again i'd' be glad to do it. You should also know before that "1-2" days past my power (350 power) kept on failing as well (just after i put the graphics card) so i put in a new PSU (650 power) and then the computer did not have any power failures after that, also note that my graphics card does not require an external cable for power.

Conclusion: This error is really annoying and i believe that BSOD's can lead to something bigger (read it something; stuck in my head now). I really need a fix, i have googled alot but nothing seems to any help.

If you require more information please post.

A:PCI.sys Blue Screen Of Death On Shutdown/Restart

Bumping the thread

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Whenever I try to "shut down" the computer only restarts. If I press the power button once, it restarts. If I go to start "Shut Down" it restarts. No matter how I try to turn off the computer it restarts. I've even tried choosing "restart" from the start menu. The computer will only restart. The only way I can completely turn off the computer is to hold down the power button. I'm not getting a blue screen or any errors on reboot. Its as if it completely and successfully shut down and the little mouse in my pocket pushed the power button when I'm not looking.

Please Help!! and Thanks for any thoughts

HP Pavilion dv6000
Intel T5500
Vista Home Premium SP2

Things I've tried unsuccessfully:
Turn off auto restart on blue screens (even though I do not receive them)
Clean vista install (I used the HP recovery partition)
Windows updates
Regedit the WaitToKillServiceTimeout (down to 5000 - I have returned the key to 20000)
Updated BIOS
Reinstall BIOS
Set BIOS to default values
Turn off "Wake Up" for LAN in the device manager
Turn off Sleep Mode

Belarc Advisor Information

Operating System System Model
Windows Vista Home Premium Service Pack 2 (build 6002)
Install Language: English (United States)
System Locale: English (United States) Hewlett-Packard HP Pavilion dv6000 Rev 1
System Serial Number:
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.67 gigahertz Intel Core ... Read more

A:Vista will not shutdown only restart (not a blue screen problem)


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I just recently updating my computer from Windows XP to Windows Vista to Windows 7. Two days ago, the first time I shut down my computer normally (also the first time i had bee using it since the update), i had a blue screen and the computer restarted.
Ever since, T've had to shut it down using the button to avoid it. Heres my computer info.
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-50 1.60GHz
Installed Memory (RAM): 1.00GB (894 usable)
System type: 32-bit Operating System
Here is some of the problem information:
Problem signature:
Problem Event Name:                       
OS Version:                                         
Locale ID:                                            
Additional information about the problem:
BCCode:                   ... Read more

A:Windows 7- Blue Screen whenever I shutdown/restart/hibernate

*                        Bugcheck Analysis                                    *
Arg1: 8f90f9e8, memory referenced
Arg2: 00000008, value 0 = read operation, 1 = write operation
Arg3: 8f90f9e8, If non-zero, the instruction address which referenced the bad memory
Arg4: 00000000, Mm internal code.
A driver has been incorrectly ported to Terminal Server.  It is referencing
session space addresses from the system process context.  Probably from
queueing an item to a system worker thread.
The broken driver's name is displayed on the s... Read more

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After working well for months, my Vista Home Premium x64 system has developed a bad bug:

Every time I try to do Shutdown or Restart, right after displaying "Shutting down", the system crashes with a Blue Screen of Death message: "SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION"
with gdrv.sys as the offending driver.
This makes it impossible to do a smooth restart, since I have to do a manual reboot at that point every time.
This behavior does NOT happen in Safe Mode, only in normal mode. That leads me to believe it's a software bug.
But I've used verifier.exe and still can't find a driver that's faulty. Verifier.exe can't find anything wrong with gdrv.sys.

Any ideas?

A:Shutdown or Restart gives Blue Screen "SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION"


If you follow these instructions, you will be helped.

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

Same for seven and vista.

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New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

A:windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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When I try to shutdown or restart everything starts out normal. It gets passed the windows screen that says "saving settings", but soon as it makes that shutdown noise that computers make that you can hear from the case when it shuts off my comp blue screens. It started happening a month or so ago and I can't remember if I had installed something that would cause it or what. I tried installing the latest graphics drivers but it didn't help. This is what the blue screen says:


Stop 0x00000050 (0xE2890000, 0x00000000, 0x80636AD2, 0x0000000)"

Here is another blue screen message I got:

"Stop: 0x0000008E (0xC0000005, 0xBF8011A3, 0xF6610A48, 0x00000000)

Win32k.sys Address BF8011A3 base at BF800000, Datestamp 45F013F6"

Here is my comp info...

System Information
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
System Manufacturer: Dell Inc.
System Model: Dimension 9100
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A01
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 961MB used, 1496MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices

Card name: NVIDIA GeForce 6800
Manufacturer: NVIDIA
Chip type: GeF... Read more

A:Computer blue screens everytime I restart/shutdown

did you uninstall the old nvidia drivers first

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Intel® Centrino® processor technology
• Intel® Core™ 2 Duo processor T5450
• 1.67 GHz , Level 2 cache 2 MB
• Intel® PRO/Wireless 3945ABG Network Connection
Genuine Windows Vista® Home Premium 32-bit

Every time I start up, when it reaches the desktop, I get a blue screen, and it has writing in white, and I can't read it because as soon as it appears, it restarts the computer, and it happens again

I shut down the computer, restarted it, took out the battery, let is cool, and still no diffrence

Could it be a virus? I don't think so, because when I open it in Safe Mode, I run SpyBot Search and Destroy, and it can't find any problem

This is my first post here, so please tell me If I'm missing anything

Thank you

A:Start up, blue screen, crash, restart, blue screen...

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CB3-431 has a white screen after shutdown and restart. I did the shutdown and restart because it wouldn't connect to internet. Any ideas or is it in a bad way??!! Only 2 1/2 months old. Thanks.

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Hi ,
Please help. I can't restart or shutdown my pc by the normal way. It hangs at the windows shutdown screen always and i have to manually press the power button to off it.

Anyone knows what the problem is?

A:PC hangs @shutdown/restart screen

Sorry to "link" you:

>>> XP Shutdown Problems

but this is quite a well covered subject.

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Hi Everyone,

Thanks in advance for any answers.

When I shutdown my computer (Windows 10 Pro) sometimes I receive the normal shutdown screen and the PC shuts down no problem. But the majority of the time, the computer either freezes (Mouse stops and the spinning dots in the middle stop) and I have to shutdown via the power button or as soon as the shutdown screen appears the PC will restart. Note the PC does not freeze or restart unless I try to shutdown the PC.

Now I have gone into Event Viewer and when it does freeze or restart, it states that a kernel-power event ID 41 Task Category 63 critical error has occurred. I have had Windows 7 mainly running the PC and just recently updated it again after the same restart or freeze issue occurring before. Whether it is a clean install or a upgrade install it still results in freezing or restarting.

With Windows 7, the computer had no restart or freezing issue.(Only Windows 10 seems to cause the freezing or restart)
The CPU is overclocked to 4.5Ghz(Temperature is not hot, stays under 50 degrees Celsius)
Whether the CPU is overclocked or not, the freezing or restarting still happens.
Currently the CPU is running at default.

I have tried to restart in safe mode and shutdown from there, still freezes or restarts
I have tried to limit startup items and services through msconfig.
I have removed the overclock and cleared the BIOS settings back to default multiple times.
I have tried a clean install of Windows 10 Pro.

I really want to... Read more

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I am left with a mouse in the middle of a black screen on Startup after I press Shutdown the time before.

If I choose Restart, the desktop comes up OK when it starts

Is this a known error ?


A:Solved: Blank screen after Shutdown. OK after Restart

Maybe I have not described it properly
Computer running OK

Choose Shutdown - Shutsdown OK

Press On button

Blank screen with curser on startup

Hold in On button to switch off

Press on button

Choose Start Windows Normally

Boots OK

Choose Restart

Reboots OK

Choose Shutdown

Shuts Down OK

Press On button

Blank screen with cursor
It seems that choosing shutdown before using the computer again results in a Blank Screen on restart the next time

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This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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I've been a PC tech for many years now and have never run into this issue..  Clients Notebook - Samsung 700Z i7 2.2, 8GB DDR3, Windows 7 x64. When the notebook is "shutdown" it powers off fine, then boots up fine when I press the power button. But when
I attempt to "restart" the computer, it restarts and boots to a black screen (completely skipping pre-post bios). Ive attempted the following: system file check, chkdsk, numerous mal/spy/vir scans, restored backup registry, repaired system files, re-registered
system files, attempted Master Boot Repair, and Fixboot, tested HDD and Memory (all passed OK), finally did a system restore, and Nothing.. Customer VERY expensive software and no longer has disks to reinstall, so reformat is out of the questions.. Any help
would be greatly appreciated! Thanks

A:(Solved) Restart boots to Black screen, but Shutdown works?

Thanks for the replies guys but I figured out the issue. What made it hard was that he had never restarted the computer before (only shut it down). So I had no idea when it actually started happening. But his notebook, the Samsung 700Z (which is an awful
similar hardware build to a MAC book) has a built in custom interface. So while looking in there, under the Advanced section there was some stuff about boot-up. Sure enough there was all kinds of Accelerators that were turned on, So I disabled  those
and its been restarting fine! Thanks again for the input :)

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Hey guys,

Tried searching didnt find anything.

After windows update my computer hangs at the shutting down screen when I restart it, I get the to the windows flag but then the screen goes blank and I never get to the login screen.

This is the second windows update this has happened on. Luckily I can get into safemode and do a system restore (which also hangs at the shut down screen, but works when I do a hard reset).

You guys have any ideas?

A:Windows hangs at shutdown screen and wont restart after win update

Let's see if VEW shows what's going on.

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:
stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts.

i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on)
i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent.

after this i tried doing a repair installation of windows.. it completed the installation fine and then restarted the computer and tried to load windows (it got to the black screen windows logo "please wait screen" and then went to black and froze) i restarted the computer and it looked like all was well but upon getting to the light blue welcome screen it blinked and went to the blue screen a... Read more

A:windows blue screen and restart after light blue "welcome" screen

See if these links help.


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Hello .. I'm Playing Some Kind of Game .. and it Freezes sometimes and it's Process Refuses to End @ the Task Manager , So I need to Restart The Computer to Start Again .. and When I do I get the 0x0000009F BSOD .. Waiting for Help

BTW .. its Windows 7 64-bit Home Premium
and it came installed on system .. and its arround 8-10 months old

A:BSOD when tryin to Restart or shutdown after a long black screen 0x09F

Related to pci.sys and your video driver. Updating to SP-1 should fix it

Please run the update readiness tool and then update to SP-1
Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

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I am running Windows 7 Ultimate 32 bit. I started having blue screen errors a couple of months ago so I installed a new HD on my computer. Still getting blue screen. This is the information I found about the unexpected shut down:


Shut down unexpectedly

‎1/‎6/‎2011 12:32 AM

Report sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 828B4928
BCP3: AA434700
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x8E_Ntfs!NtfsFilterCallbackAcquireForCreateSection+31
Server information: 0228e21d-0b2d-4423-881c-f820d7fa28fd

What should I do?

A:Blue screen and restart

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My laptop just starting crashing tonight. I have attached picture of the blue screen. I tried a system restore but it crashed again right after. I have also attached the crash details that come up after it restarts. It's letting me stay on in safe mode. I tried downloading and running the TSG SysInfo but can't get it to work while I'm in safe mode.

Please help

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I am not completely helpless when it comes to computers. My laptop has been great for teh most part, had it for a year now. Yesterday I was just sitting and watching netflix and the computer went to a blue screen, said something about if it is the first time I have seen the message, etc, mentioned something about BIOS, but it went too fast to restart so I could not really read it very fast. When it restarted, the computer looked very similar to how it was when I first got it. The icons on the taskbar, back to default as was the desktop. I did system restore bc my mail program wanted me to set it up again as well as firefox lost all my add ons and bookmarks. That was successful, I suspect it is not a software problem since it just does not feel that way. Nothing is new, no new hardware, no new anything. Ran scans, nothing, cleaned up my hard drive a bit to get ready for a backup, etc. Then today same thing happened, but everything was still there when it came back up, no restore needed. I noticed the first time something on the bottom of the blue screen said something about dumping physical memory. Do not remember the second as I was searching for more info, specifics. I do not think it is overheating, the fan has easy access and is clean, does not feel overly hot. I have various experience with hardware replacement, etc, just not a ton of diagnostic experience. Any help would be great!

A:Blue screen, then restart, help!

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OK i got a problem when i log on to my computer and stay on it for a while then open a program the computer flashes blue for a sec then restarts sometimes when i just turn it on it does that. then when it loads up it says it recovered from a seriouse error.CaN any one tell me what could be wrong?
I got
Asrock Motherboard
AMD Anthlon Xp 2400+
2.02 GHZ
512 Ram but says 448
40 gb Hd

A:Blue Screen Restart

Start with the obvious stuff. Open it up, make sure all cables, expansion boards, and memory modules are firmly seated. While you're there, make sure that dust hasn't built up in the fans, I use canned air to blow them out.

Pick up one or both of these memory test, and run them for at least a couple of hours. You should NEVER see any errors, or you have a problem that has to be addressed.

Microsoft Memory Diagnostic


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Hi, my laptop is a few weeks old. It is an ASUS K501J with Vista Home Premium installed. After about 2 weeks, it started to restart by itself on a daily basis. After doing a bit of research, i tried to solve it by disabling auto-restart via control panel. This stopped it from restarting, however now, i get blue screen errors daily.

The error message i receive on startup is:

Problem signature
Problem Event Name BlueScreen
OS Version 6.0.6002.
Locale ID 2057

Additional information about the problem
BCCode d1
BCP1 0000001C
BCP2 00000002
BCP3 00000000
OS Version 6_0_6002
Service Pack 2_0
Product 768_1

The error message does continue to name some files which may help describe the problem, am not sure if they are necessary to post here.

Will thank whoever helps me with this in advance since it is becoming quite annoying now. Will appreciate any help.


A:Blue Screen/Restart

Originally Posted by NTH1

Hi, my laptop is a few weeks old. It is an ASUS K501J with Vista Home Premium installed. After about 2 weeks, it started to restart by itself on a daily basis. After doing a bit of research, i tried to solve it by disabling auto-restart via control panel. This stopped it from restarting, however now, i get blue screen errors daily.

The error message i receive on startup is:

Problem signature
Problem Event Name BlueScreen
OS Version 6.0.6002.
Locale ID 2057

Additional information about the problem
BCCode d1
BCP1 0000001C
BCP2 00000002
BCP3 00000000
OS Version 6_0_6002
Service Pack 2_0
Product 768_1

The error message does continue to name some files which may help describe the problem, am not sure if they are necessary to post here.

Will thank whoever helps me with this in advance since it is becoming quite annoying now. Will appreciate any help.



first can you go to c:\windows\minidump, zip the dump file (*.dmp) and upload it to us to analyze.

If you havent filled in your system specs (lower left corner of your posts) copuld you fill them in so we know what hardware you have


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My friend seems to have a problem with his XP system he just recieved a blue screen that comes up, does a memory dump test and tests other stuff, then as soon as the scan reaches 100% the system restarts. This just happened at the most random time, it happened almost everyday before his hard drive was reformatted too, it did it very frequently then to, he recently formatted his hard drive because of that problem, and even after the reformat it came up again today. any help would be greatly appreciated.

A:Blue screen and Restart

I would check two things right of the bat.

Run a Memory Tester.

Then find out what hard drive is in the computer, go to the manufacturers website and download their Diagnostic tools to see if the Hard Drive is bad. All the Major Manufacturers have one. (Maxtor, Seagate, WD, IBM, Hitatchi).

Over the years I have had two Maxtor drives crap out on me, which caused BSOD's.

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Computer has been on all day, as usual. Screensaver was running...I moved the mouse, popped open Chrome and all of a sudden I got a blue screen (couldnt read what it said, was only there for a second) and the computer restarted. Its restarted fine, everythings up and running normal...should I be checking anything? Possible overheat?

A:Blue screen/restart

Please post your minidump for analysis, you can find it in C:\windows\minidump.

What is the specs of this system? Have you had any such issues before?

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Here is the BlueScreen report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 873C5D90
BCP3: 873C5EDC
BCP4: 82462710
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

A:Blue Screen and Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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So i've been getting these blue screen around 2-3 times since i got this laptop. It's just 3 months old. Can anybody help me with this please?

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My laptop will blue screen whilst I'm using it and automatically restart. I have the feeling this is due to a virus as it got one which I cleared not long before it started doing this. Is there any way to solve this problem?

A:Blue screen and restart

HiWe Need to Diagnose Your BlueScreenWhen you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe ModeSelect "Disable Automatic Restart on System Failure", as shown here:

When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:

Please post me the error(s).

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Help a blue screen comes up saying that it is dumping physical memory to disk because of hardware, but I suspect some sort of Spyware, I posted an earlier log which wasn't replied too. I urgently need my computer fixed as I have coursework due in for my exams, please Help, Quick
Anything will be appreciated. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 19:27:17, on 10/28/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
... Read more

A:Blue Screen, Restart.

Please DO NOT create a new thread for the same issue.

DO NOT bump if it's been less than 24 hours.

Return to your thread:


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This has been happening over the course of, I'd say, a few days. It's only happened three times, I think. I'm not doing anything when it happens, just normal use of internet.

My computer shuts off and I get a blue screen that says:

A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, diasble or remove any newly installed software or hardware. Disable BIOs menu options such as caching or shadowing.

(Blah blah blah)

STOP 0x000000C2 (0x00000007, 0x00000CD4, 0x02060002, 0x854226E8)

I don't know how to do any of the stuff it recommended. I also haven't installed anything new in the past week.

I checked my event viewer and found this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x00000cd4, 0x02060002, 0x854226e8). A dump was saved in: C:\WINDOWS\Minidump\Mini091607-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Product: Windows Operating System
ID: 1001
Source: Save Dump
Version: 5.2
Message: The computer has r... Read more

A:Blue screen and restart, please help

Both bugchecks indicate that ZoneAlarm is the culprit (vsdatant.sys):

BugCheck C2, {7, cd4, 2060002, 854226e8}

Unable to load image vsdatant.sys, Win32 error 2

Probably caused by : vsdatant.sys ( vsdatant+44f21 )Click to expand...

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During a voice chat with my friend, my system goes to Blue screen and asking for restart about every 10mins. In that point restart only possible.I am using Windows XP. Can anyone help me

A:blue screen and asking to restart

What does the BSoD read?

If you are able to get into safe mode, you may be able to try a system restore to return to a point before the problems started happening.

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Hi I bought a new laptop from bestbuy and it keeps restarting on me for no apparent reason, the bluescreen threads didnt help I need to know what causes this and any possible fixes please

its an hp 2000 and heres the error message after the restart

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8003376038
BCP3: 00000000B6000000
BCP4: 0000000000010015
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
any help is very much appreciated please pm me asap!

A:blue screen then restart plz help

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

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For quite a while, my computer randomly blue screens, then restarts. I managed to get the error code by disabling restart which is as follows:

STOP: 0x00000016, 0x0000001c. 0x00000000, 0x804E1745)

It's extremely random.Sometimes I can go days without it happening, sometimes it's really consistant. I've tried scanning for viruses, optimizing, etc, but to no avail. Please help, thanks.

For reference:

A:Blue Screen, then Restart

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I have a PC that keeps blue screening on standard and safe mode. I dont know what the error code is as it is there for a fraction of a second. I would usually look at the event viewer to find the cause but I can't access that due to reboots all the time.

Could it be a virus?

Can someone tell me where the log files are kept on the HDD and what I can use to view them.

If I can't fix this I was going to read the drive on my other PC, extract the data files and reformat-reinstall.

Any help most appreciated.


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My computer gets a blue screen that says its dumping physical memory then restarts itself. This is really annoying please help

It's an HP 2000 notebook pc

A:Blue screen restart please help

Hi Cameo19 ;

Please follow below link for your issue.
Also check your windows IMPOTANT/OPTIONAL updates

How to Clean Up System Error Memory Dump Files in Windows Vista | eHow.com

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It started a few months ago, at random my computer will blue screen on me then restart. At first I thought it was over heating so I purchased a new case with more than enough cooing power, but alas it is still shutting down. I downloaded Speedfan to check temps and everything is fine. I updated my video card drivers as well as downloading the catalyst controller to check temps... good to go there also. Lastly I downloaded pass marks burn in full system stress test and everything checked fine. See, the odd thing about this problem is that it will blue screen even when there is zero demand on the comp like when I'm sleeping or in town. Well, anyways here is the error report.

My Rig:

ASRock X58 Extreme LGA 1366
Sapphire Radeon HD 5870 (Cypress XT) 1GB
Intel Core i7-920 Bloomfield 2.66GHz
OCZ Gold 6GB RAM 240 - pin DDR3 1600
Western digital Caviar Green 1.5T (Storage)
Western Digital Caviar Black 750GB (OS & Programs)
Cant remember what power supply I have and I do not feel it's necessary to pull the side of my case of to find out
Case: NZXT Phantom Full tower

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004956817
BCP3: FFFFF8800A9C7900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Thanks in advance for any help!!

A:Blue screen restart need help please!

Hi -

Bugcheck = 0x3b (0xc0000005,,,) = system service threw an exception; excp = 0xc0000005 = memory access violation

If software related, Driver Verifier can help flush out rogue driver.

Run Driver Verifier - http://www.techsupportforum.com/f217...ed-473665.html

Provide full system info - http://www.techsupportforum.com/f217...ns-452654.html

Regards. . .



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I believe this problem was caused by CCleaner/Revouninstaller, that's the only thing that did changes to my system before this happens.

I tried searching for solutions on Google, and I found this guy with the exact same problem. http://www.pchelpforum.com/xf/threads/bad_system_config_info-stop-0x00000074.97674/
(Screenshot provided by him, perhaps this can help better understand my problem)

Tried System Repair/Restore and Safe Mode, none worked.
I followed up with a " Last known good config " option, but the problem is still there.

I hope to receive help soon, days without computer is torturing me. Please assist, thank you in-advance!
Edit: I really do not wish to reformat as I do not want to lose precious data. To clarify, I'm currently using another computer to post this.

A:Solved: Startup Black Screen with Shutdown/Restart Button and Ease of Access

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Almost every time I shut down windows 7 Pro I get a blue screen.
The technical info
Stop: 0x0000005 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002FACB05)
I would like to resolve before I upgrade to Win 10


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Hello, I have a homebuilt windows 7 system that was recently downgraded from win 10. I had issues with the operating system crashing on and off every few months with an srtTrail error, so went ahead with the downgrade. I am still having some issues though.
this morning when I booted my pc, it restarted several times, and then eventually got to the desktop. I had the option to boot into safe mode, but  Ibooted normally just to see what would happen. I have the error pasted below, with as much info as I can
think of about my pc, if anybody could help with this  Iwould be eternally grateful, about at my wits end with this thing. I can provide the minidump on request.

OS: WIndows 7 64 bit home premium
Bios: V22.4
CPU: AMD Athlon II X4 630 processor
Mobo: MSI 970 gaming (MS-7693)
Memory: 10 gb
Error: Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.
  Locale ID:    1033

Additional information about the problem:
  BCCode:    50
  BCP1:    FFFFFCD97D00001A
  BCP2:    0000000000000000
  BCP3:    FFFFF8000314FAE8
  BCP4:    0000000000000007
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\082418-21138-01... Read more

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New Windows 7 build - 1 month old. I have been getting a blue screen every time I shut down. I have collected the following ones:

Page_Fault_In_Non_Paged_Area STOP 0x00000050 0xfffffA8002C2ED0A
Special_Pool_Detected_Memory_Corruption STOP 0xFFFFF9800380EFF0
Driver_Corrupted_Pool_Memory STOP 0x000000DE 0XFFFFF8A00C6E8408

Others - C0000221 Unknown Hard Error NTDLL.DLL - 0X0000000A, 0x0000007E references TCPIP.SYS

I have updated the MB's BIOS to the latest (Rev. 2 F4), updated the video card with the latest ATI drivers, updated the on-board NIC and sound drivers. I ran 2 different memory checks (came up clean, but I am not ready to rule it out 100% yet), have temporarily disabled my spyware/antivirus client (Vipre) and still getting errors. I'm hoping someone who knows something about these errors can point me in the right direction. Minidumps attached.

Assistance would be greatly appreciated!

Brief System Specs:
OS Windows 7 Ultimate x64
CPU AMD Phenom II X6 1090T
Motherboard Gigabyte GA-890FXA-UD5
Memory G.Skill 8GB (2x4) DDR3 1333
Graphics Card Gigabyte GV-R583UD 1GB Radeon 5830
Sound Card Integrated

A:Blue Screen every shutdown

16 memory dumps from 23 Oct to 09 Nov 2010 (2? weeks)

Most likely this is due to gdrv.sys - a driver component of your Gigabyte Tools program (I'm guessing the ET6 program). Please uninstall the program - then to be sure, check in C:\Windows\System32\drivers to make sure that gdrv.sys is gone. If not, try renaming it to gdrv.BAK

If possible, could you please zip up a copy of that file and upload it with your next post. That way we'll be able to have a closer look at it to see if there's any other info that'll tell us where it belongs.

Keep an eye on Catalyst Control Center as there have been issues with older installations.
Please don't use registry repair/tweaking utilities as they can cause more problems than they are worth.

FWIW - nearly all of the BSOD's blame this file, so it's most likely the cause of your BSOD's. I think that it's installed from the Windows Update site when you're installing Windows - rather than being installed with the Gigabyte utilties, but that's just a guess on my part as I don't have a Gigabyte mobo to test it on.



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 8 23:32:42.548 2010 (UTC - 5:00)
System Uptime: 0 days 2:35:51.860
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+30c7 )
PROCESS_NAM... Read more

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I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this: I then got this when i Logged back onto the computer.Anyone know how to fix this? or what went wrong? What Caused it?I have Vist Home PremiumI have 4GB of ramNever had an error like this before.

A:Blue Screen - Shutdown

There are a number of knkow issues with this problem on Microsoft's website. (Knowledge Base) I'm not quoting specifics as I don't know what issue applies to you.You Can search for Win32k.sys on the microsoft website to do some further research. Generally speaking, you want to update all the drivers on your system,and run windows update. The most likely cause is a poorly written driver, although several other issues could cause the same problem but are out of scope for this support.This is kind of like a math problem in that you have many problems that affect Win32k.sys and generally speaking, one solution.The solution being updated drivers and Windows Updates.Let us know what happens after you perform those tasks, and I'll address this further if necessary.Good Luck.PS. For the Tech Heads, Win32k.sys seems to be a service or protocol related to allowing services/processes to create GUI Items. One example from ATI isthe Catalyst Control Center from ATI which can cause this error:http://support.ati.com/ics/support/default...uestionID=26900Another is here from Microsoft:http://support.microsoft.com/kb/834450It is possible tha a virus causing this, But I'm doubting that due to the Stop Screen error, but here is the Virus information:http://support.microsoft.com/kb/294728

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Greetings techguys.com'ers!

I am having issues with my laptop.
ASUS F5 Entertainment system, about 3 years old.

I get blue screen of death after shutting down. It went through a phase of restarting when I told it to shut down, I put this down to over heating. However the problem persisted and I was conscious of continuously holding down the power button and damaging my C drive. Looking on the internet and found that through control panel stuff I could cancel automatic restart on critical error. This then caused my laptop to go through logging off, shutting down screen, then the monitor darkened then around 50% of the time, JUST before it shuts down I get the blue screen of death:


Then the techincal information it gives is:

0x00000001 (0xcff30023, 0x000000ff, 0x0000000b, 0xcff30023)

Only things of note recently include the addition of a newer version of Norton (I know) and spybot search and destroy before Norton, however these were added in an attempt to find out if a virus was causing the restarting problem!
A friend has suggested system restore for about a month ago (This has been about 6/7 weeks now. Talk about putting problems off!)

Any ideas?

Thanks a lot!

A:Blue screen just before shutdown

Here is what microsoft says about it.

The Stop 0xD1 message indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

Interpreting the Message
This Stop message has four parameters:

Memory referenced.
IRQL at time of reference.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
Address that referenced memory.
Resolving the Problem
For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

updated and comaptiable drivers are very important when running XP. Check your hardware with the HCL www.microsoft.com/hcl If you hardware is not on the list it does not mean it won't work it just means it hasn't been tested by Microsoft and they won't Guarantee it to be compatible. If it not on the list check the manufacturer's website fo an up to date XP driver, if they don't have one you may ... Read more

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