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Thinkpad X1 Carbon gen4 battery "plugged in, not charging"

Q: Thinkpad X1 Carbon gen4 battery "plugged in, not charging"

Thinkpad X1 carbon gen4 (2016) battery won't charge. Message shows "plugged in, not charging".Just performed a windows 10 (64bit) clean re-install and the problem was still there.All drivers are up to date, and the Lenovo settings UWP app was installed. Battery threshold was turned off (and double checked by looking into the registry).


























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RELEVANCY SCORE 200
Preferred Solution: Thinkpad X1 Carbon gen4 battery "plugged in, not charging"

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Thinkpad X1 Carbon gen4 battery "plugged in, not charging"

Have you ever set a battery charge threshold?

What happens if you let the battery discharge from the 47% in your screenshot, and then plug it in again? Will it recharge to ~47%? Or will it then be stuck at the new (lower) level?

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RELEVANCY SCORE 164.8

Thinkpad X1 carbon gen4 (2016) battery won't charge. Message shows "plugged in, not charging".Just performed a windows 10 (64bit) clean re-install and the problem was still there.All drivers are up to date, and the Lenovo settings UWP app was installed. Battery threshold was turned off (and double checked by looking into the registry).


























Image 001.png ?29 KB

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RELEVANCY SCORE 102.4

My thinkpad x1 sometimes does not charge at all. It shuts down if I remove the power cable. Normally it does this every two or three charges, but now is stuck at 14% and it will not charge.  I have tried everything, reinstall, install drivers. Reseted from the back. Nothing! If I remove the power, it will shut down. After reinstalling the Power Manager it now shows: "The battery has failed to normal wear". That cannot be, because just a few hours ago it kept for four hours. The battery is quite four years old, with roughly 1800 cycles, but nevertheless it used to work just fine. ____ I cannot also access the support site for any drivers, it redirects me to my country  and of course it does not have anything for a population of 3 milion (maybe 100 Lenovos for the total population). Those supporters at Thinkpad must be very stupid to even think about using the location for redirection.    

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RELEVANCY SCORE 97.2

As I'm typing this now im running on about 20% battery and dropping. I've had my Z710 Ideapad for almost 2 years now. within these 2 years I've replaced the battery twice, got 3 new adapters, and had sent it in for the factory to basiclly gut it and replace it with graphics drives that were inferior to the previous ones.  So needless to say Its really annoying that now my biggest problem is that my laptop now will randomly stop charging randomly, regardless of if its on or off.

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RELEVANCY SCORE 97.2

As I'm typing this now im running on about 20% battery and dropping. I've had my Z710 Ideapad for almost 2 years now. within these 2 years I've replaced the battery twice, got 3 new adapters, and had sent it in for the factory to basiclly gut it and replace it with graphics drives that were inferior to the previous ones.  So needless to say Its really annoying that now my biggest problem is that my laptop now will randomly stop charging randomly, regardless of if its on or off.

A:Thinkpad Yoga 14 battery "plugged in, not charging...

Hi there, Vaigne -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
1: Remove the AC adapter plug.
2: Remove the battery.
3: Press the power button for about 30 seconds. This will clear the capacitors.
4: Insert the battery and plug in the AC adapter.
5: Press the power button.
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 97.2

Hello, My recently bought Thinkpad Yoga 14 recently had this strange problem going on. The battery goes down, even when the AC cord is plugged in. The battery message says "plugged in, not charging". What exactly is the problem, and how do I fix it? The laptop came with Windows 10. Any help is greatly appreciated, thank you! ??

A:Thinkpad Yoga 14 battery "plugged in, not charging...

It isn't a problem.  The battery has a nearly full charge, so the charging turns off so as not to "cook" the battery.  If you unplug the battery and let it run down a while, then plug it in, it will charge.  I tend not to charge mine until it gets under about 70%.  A Lithium battery slowly degrades after a certain number of charges.

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RELEVANCY SCORE 97.2

Hi, I just bought new ThinkPad X270 and when I plug in the charger, it says (Plugged in, not charging). I have changed the battery as well as charging adapter and the power cable but no use. Sometimes it charges the laptop but most of times it doesnt. Why is this happening and what is the solution. Regards,MHBaig

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RELEVANCY SCORE 97.2

Hi, I just bought new ThinkPad X270 and when I plug in the charger, it says (Plugged in, not charging). I have changed the battery as well as charging adapter and the power cable but no use. Sometimes it charges the laptop but most of times it doesnt. Why is this happening and what is the solution. Regards,MHBaig

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RELEVANCY SCORE 93.2

Hi all. I am new to this forum, so I hope I don't break any rules.I have 2 questions about the Thinkpad X1 Carbon Gen4 for you all; 1. Has anyone here successfully installed an operating system with legacy boot on an SD-card in the card-slot without touching the internal SSD:s boot block, and then be able to actually boot directly from it? In other words making it bootable only if you interrupt the boot sequence and manually choose another boot device.2. Will the SD-card reader handle the relatively new 256GB capacity microSD-cards? Can anyone confirm? I am aware it can handle the new UHS-II rated low voltage cards, but I am unsure about the maximum storage capacity. Any input on these matters will be greatly appreciated. I am having a hard time getting answers out of my buddy google on these issues. Cheers! 

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RELEVANCY SCORE 92.4

Hi, I just cracked open my thinkpad carbon X1 gen 4. The purpose was to try and install a second WiFi card in the slot designed for the 3G/4G card. It was only after I had a look but the X1 carbon does not have miniPCIE slots. It appears to be a smaller form factor fro both the WiFi and the 3G/4G slot. Can anyone tell me what slot type this is? Many thanks

A:Thinkpad Carbon X1 Gen4 Wireless card slots

Good day.
 
If I'm not mistaken, these are m.2 format slots/connectors.
 
Regards.

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RELEVANCY SCORE 81.6

Have a brand new X1 Carbon running windows 7.  It originally came with Windows 8 but had to downgrade to run a necessary work application (which could be the problem).  My battery never exceeds 50% even when plugged in for extended periods.  Also, I am not seeing any of the "Rapid Charge" that was promoted.  Please advise, thanks










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A:X1 Carbon - "Plugged in not charging"

did you install the Lenovo ThinkVantage Power Manager and driver for the power manager?

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RELEVANCY SCORE 81.6

I have a brand new X1 Carbon model 20BS laptop that won't charge. I plug it into the wall and it says "Plugged in, not charging". The battery will run down to 10% and then stay there. I have done the following to try and make it charge: 1) I updated to the latest version of the Lenovo Power Manager and the Power Management Driver2) I have tried a different charger and a different wall outlet3) I have tried changing when the laptop starts charging (I set it to 85%), rebooted, and then changed it back to default4) I have tried reinstalling the Microsoft ACPI-Compliant Control Method Battery driver in device manager5) I tried the battery gauge reset in the Lenovo Power Manager6) I have tried replugging in the battery I have been able to make it charge by turning off the laptop, unplugging it, going into the BIOS, and turning the battery off. The laptop then shuts down and I plug the power cable back in and turn it on. This will get the laptop to charge for the day but then when I shut it down at the end of the day and come back, it is back to not charging. Interestingly enough, this problem seems to be tied to the SSD in the laptop not the battery. I actually have two of this same model, bought at the same time. I unboxed the second laptop and swapped the SSDs. When I turned on the new laptop, the battery charged for a day and then was back to not charging! Does anyone have any suggestions on what can be done to make this laptop charge? Are there an... Read more

A:X1 Carbon "Plugged in, not charging"

Hi. Judging by your discription, it could be some poor contact on the battery cable, resulted from your swapping SSD. 

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RELEVANCY SCORE 80

Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more

A:X240 internal battery not charging though "plugged in - charging"

Did you buy Lenovo or aftermarket batteries?  It could be defective

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RELEVANCY SCORE 80

Hello and peace on you..
I have a DELL Inspiron N5110 from early 2011
I was using the laptop correctly..The laptop was plugged in and the battery was charging..Then i removed the charger let the laptop on battery until suddenly the laptop shuts down without even telling me that the battery is low or even leaving some "emergency" charge on it (usually 7% or 5% i don't know)..I plugged it in to charge it again and open my leptop and i found out that the battery is not taking charge anymore!
I tried to see if the propblem is with the connector and tried to remove and put in again the charger and it ddid not work
i tried also to remove the battery and put it in again, it did not help
Now it is stuck on 2% of charge from 5 days and it's plugged in!
The laptop says that the battery is charging, but actually it is not charging and the charge level is the same from days
I looked up some solutions online like uninstalling ACPI microsof from Device manager and reboot the laptop..It did not work
"Jauge de batterie" which is an integrated software related to DELL, says that the battery health is good and that my battery is working properly
The laptop works fine with only the charger plugged in and battery out
PS: the laptop heats usually but i think it did not affect the battery at all since it was working fine and the charge took me about at minimum 30 min on high performance to be emptyed before this happens.
Please, i'm seeking for help
I hope you can ... Read more

A:Battery says: Charging, but it is not actually charging while plugged in and is stuck in 2% for 5 days !

First thing to check is wherther the sysetm recognizes the AC adapter - F2 at powerup to check that.
If it doesn't, try a new Dell OEM AC adapter - if that doesn't fix the issue, replace the DC jack board, and if that doesn't solve it, the mainboard.  Note:  you MUST use a Dell adapter - NOT a third party unit.
If the system DOES recognize the AC adapter, but won't charge the battery, chances are the battery is bad and will need to be replaced.
You cannot solve the issue without checking and, if necessary, replacing these parts.  

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RELEVANCY SCORE 78.8

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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RELEVANCY SCORE 78.8

Hi Support,
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.

A:Battery stop charging at 45%, plugged in, not charging

Does the system correctly identify the AC adapter, or does it show "unknown"?  F2 at powerup to check.
Is the battery the original one that arrived with the system?

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RELEVANCY SCORE 77.6

Hello, I had recently purchased the Thinkpad P50 just 3 months ago. Since yesterday, I have noticed laptop battery is showing "plugged in, not charging" . I am using Windows 10. How to resolve it ? Please suggest Regards,Nilesh

A:Thinkpad P50, Plugged in, not charging

 How well charged is the battery?

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RELEVANCY SCORE 76.8

My Lenovo Thinkpad is not charging the battery and shows a "plugged in, not charging" message. I have a pending Bios update that won't update since the batteries are not charged.  Any suggestions on how to troubleshoot this? Is there a way to update the Bios with just power plugged in?     

A:Lenovo Thinkpad with "plugged in, not charging"

What charging threshold do you have set in either Lenovo companion or Lenovo Vantage app?  For me I have it set at 70% and 80%.  In other words my battery wont charge until it falls below 70% and it will stop at 80%.  So if its at 75% for example it will show "plugged in, not charging"





TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 76.8

Hi, I have a 3 year old (ish) T540p which all of a sudden is giving me this message when the ac power adapter is plugged in.  I have two adapters as I have the docking station also which I normally use and neither of these adapters are working.  I have read some posts on here and tried all of the suggested actions to rectify this but none seem to be working for some reason. Funnily enough in the Lenovo Vantage application I tried to do the battery gauge reset and as soon as i set that off the laptop started to charge and got up to 100%, i left it for a good couple of hours and didn't seem to move on to the next part in the cycle which is to drain the battery so I cancelled it.  I thought that the fact that it had started to charge might have reset something but alas I'm back in the same position where I'm getting the plugged in but not charging message. I've recently updated to Windows 10 but the chargers have worked fine since, now for some reason they are not. Can anybody give me any help troubleshooting to try and sort the problem out.  Is it likely to be the battery which needs replacing or is there someting else that it could be perhaps? Thanks.

A:T540p Thinkpad plugged in but not charging

What about your battery threshold settings? When you're doing battery calibration (gauge reset), it's a common thing that your inducator stucks at some percentage of charging and discharging. I suggest you to turn off any threshold you set, turn off the machine, turn it on with no battery, then turn it off and re-set the battery.What about discharging? Is it normal? Try to discharge it to below 50% and then plug the charger.





ThinkPad T61, T420, T440pMoto Z Play

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RELEVANCY SCORE 76.8

Hello! I am coming back to my laptop after not having used in much over the summer and I noticed that it says "plugged in, not charging". When I unplug it, the battery starts to go down but it will not go back up if I plug it back in. I cannot remove the battery so I am hoping that there is some way for me to fix it through the settings on the computer. Thank you in advance for your help.

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RELEVANCY SCORE 76.8

Hello Everyone, I'm the owner of a Edge E450 (ThinkPad), i bought it 1 years ago. I have problem with my battery and it happens suddenly. When AC adapter is unplugged, the Laptop immediately die. But if the AC adapter is plugged in, the battery status "0% Plugged In, Not Charging".I'm already run Battery Gauge Reset on Power Management, and I tried to step:(1) Power off, unplug power lead, remove the battery.(2) Press power button for ~10 seconds to clear any residual charge.(3) Plug in power lead, power on (without battery).(4) Log in, let the software settle down. It discovers there is no battery.!(5) Power off, insert battery, power on again.(6) Log in, let the software settle down. Now the 'new' battery is charging!but it does not work all.  if I have to replace the battery? While the battery is still new and it happens suddenly, before the battery is very durable. Sorry for my bad english.

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RELEVANCY SCORE 76.4

I have an x1 carbon that isn't charging, the battery is on 0% and I've tried several chargers but no luck. When plugging in the charger the power light flashes 3 times. I've tried uninstalling Microsoft ACPI-Complient Control Method Battery from Device Manager but it didn't make any difference.

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RELEVANCY SCORE 76

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

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RELEVANCY SCORE 76

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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RELEVANCY SCORE 76

Hi I have a Thinkpad E550 the laptop runs fine and the batter has no issues.Problem is when i plug in the ac adapter to charge the battery nothing happens it doesnt even show the plugged in icon..I take out the battery and plug in the AC and still nothing. A friend pluged in the AC on his laptop and it starts to charge so the AC adapter is fine.It did fall on the carpet from two feet up but didnt show signs of any issue. What is the best way to resolve this.

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RELEVANCY SCORE 76

I have a problem with my Thinkpad x260. The battery is stuck at 96% with a message "plugged in, not charging". I'm pretty sure i haven't had this issue before. I don't have any thresholds for charging turned on, the battery always started charging even if it was at 99%.  I restarted a couple of times, fiddled with the adapter and battery - took it out and put it back in - nothing helped. How can I fix this and should I?I've looked up this issue on this forum, but haven't found a single clear reply on what to do with that

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RELEVANCY SCORE 76

I have a problem with my Thinkpad x260. The battery is stuck at 96% with a message "plugged in, not charging". I'm pretty sure i haven't had this issue before. I don't have any thresholds for charging turned on, the battery always started charging even if it was at 99%.  I restarted a couple of times, fiddled with the adapter and battery - took it out and put it back in - nothing helped. How can I fix this and should I?I've looked up this issue on this forum, but haven't found a single clear reply on what to do with that

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RELEVANCY SCORE 75.6

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

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RELEVANCY SCORE 75.6

To whom it may concern.I am in desperate help..... I have tried every solution i have managed to find on the internet but none of them work. I have a HP ProBook 450 G1 Laptop. When plugging the power supply in the batery shows that its charging but it never actually charges but simply remians on at same level.....I have checked the power supply as I have an exact duplicate laptop at my disposal, same with the battery. The battery charges perfectly in the other laptop but not in my laptop. When swithcing the batteries form the other pc it will not charge in my PC. bot both are fine in the other PC. I have removed the battery, checked power supply, un-installed and reinstalled the ACPI-complaint and adapter as suggested by most. I have done what ever solution i can have managed to find but neither have worked but the battery works  just fine when inserting into the other duplicate laptop and charges fine. I have tried to instal or upgrade BIOS settings etc. Nothing has worked for me! Please can someone point me in the correct direction!!!!!! Your assistance is greatly appreciated.

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RELEVANCY SCORE 75.6

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

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RELEVANCY SCORE 75.6

Hi,
 
I have have been using my ThinkPad X1 Carbon 34xx for the last year and half. Lately, I noticed that when charging the battery, it sometimes stopped unexpectedly. I had then to let the battery discharge a while before resuming the fullcharge, then successfully.
 
However, last week, the battery again stopped charging and this time, disconnecting the power cable turned off my laptop immediately. I tried all the reset combinations I could find on internet to no avail. The system indicate the battery level at 42%, but beside this indication, the computer behave as if the battery was disconnected.
 
The most relevant indicator I noticed is that when plugging the cable (computer being then switched off), the battery led blinks green 3 times, orange 2 times and green again 1 time. But I could not find any explacation for this blinking secquence.
 
I would greatly appreciate your help!
Pierre
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 75.2

HP pav. 13 x360. Windows 10 Had the plugged in not charging error with a CMOS error at boot up and then it would take 5min to boot and then it would run fine. Got it in under warranty and they changed the battery out. 4 months later the error has occurred again. As before I tried all the basic troubleshooting from reinstalling/updating drivers to flashing the BIOS to reinstalling windows and it still would not charge. Took it apart this time as it is out of warranty, pulled the battery, cleaned out all the connectors and am currently checking for possible short sites, but I rebooted the laptop without the batter and still got the CMOS error but it booted immediately. I am going to do more troubleshooting, but I do not know what this CMOS error is if the battery is out of the machine. What am I missing? Thanks in advance. Please help. Wife is not happy without laptop.

A:plugged in not charging with new battery

> Got it in under warranty and they changed the battery out. Which battery did HP replace? A "CMOS error" means that the (small) battery on the motherboard has failed to keep "trickling" enough power to the CMOS chip to enable the CMOS to retain its settings.  This battery is distinct from the "main" removable battery that fits into the laptop. Some computers have "power" settings to maximize battery-life.  This may include not automatically charging the battery up to 100%, if you usually use the computer on AC power.  So, this may trigger the "plugged-in-not-charging" message, but it does increase the life of the battery. > rebooted without the battery, and still got the CMOS error Definitely, it's the "small" battery on the motherboard that is not working.Contact HP, to see if they will admit that they changed the "wrong" battery.  

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RELEVANCY SCORE 75.2

I cant use my laptop unless plugged in... There is no battery left at all and it wont charge...
I have tried to update BIOS but I couldnt because I got a message that the battery needs to be at least 10% charged.
I have confirmed that the charger gives the required volatge, so the charger is fine..
I have no idea if there is something wrong with the battery cz it passed the online dell test..and I dont want to buy a new battery for no reason. 
So I have no idea whats wrong to fix it... 
any ideas?

A:Battery 1% available (plugged in, not charging)

Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10
In the meantime, please check status of AC adapter in the BIOS. If adapter isn't detected in BIOS, the system will continue to received power but will not charge the battery. Please follow steps below:
1. Power off system.
2. Power on system, quickly start tapping F2 key continuously. You should be in the BIOS. The status of adapter usually listed under the main screen.
The adapter should say the adapter type, if it says 'Unknown' or 'None', then it's a issue with the adapter, and most likely needs to replace with a Dell genuine adapter that suitable for the system. Note: Wiggle the adapter's end while checking it in the BIOS

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RELEVANCY SCORE 75.2

HP Community,I am having an issue with the laptop battery. When it is plugged in, the battery does not charge. The start bar icon says "Plugged in, not charging". I just replaced the AC Adapter this week.  I ran the startup diagnostic test and it said that there was a battery failure but when I run the HP Battery Check throug HP Support Assistant, it says the battery is functioning properly. 1) If I calibrate the battery, will this fix the issue? 2) Does the battery actually need replaced? Getting one diagnostic saying yes and another saying no is confusing and frustrating. 3) If calibration does not fix the issue, is there steps I can try to take to resolve the issue before buying a new battery? 4) If I do need to buy a new battery, can I get a product number for the battery I would need to purchase? I have been trying to find a listing with the battery type on it but I cannot find a list with HP Pavilion 13 360x listed. I looked here (http://store.hp.com/webapp/wcs/stores/servlet/ContentView?storeId=10151&eSpotName=BatteryFinder&cata...) and that includes looking at the list under the "Laptop Not Listed?" button. Thanks,A concerned HP user looking for some juice for my battery!

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RELEVANCY SCORE 75.2

hello i have a problem with my laptop battery charging. when i move the curser to the battery icon it shows a message of plugged in,not charging. tell me how can i fix it .i have tried uninstalling the acpi from the device manager but still not working . 

A:battery plugged in not charging

Hello malakyaseen12, Update the latest BIOS for your Notebook from HP Support Site Testing and Calibrating the Battery (Windows 10)http://support.hp.com/my-en/document/c04700771Testing and Calibrating the Battery (Windows 8)http://support.hp.com/us-en/document/c03325217 You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article.   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 75.2

My new HP worked well for two months and now the battery is at 0% and wont charge. Im using windows 10 and its a new gaming laptop. Not sure what to do. Cheers Matt

A:Battery at 0% not charging when plugged in

Its under warranty, I would think. Start a Support case. Where are you located (country)?

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RELEVANCY SCORE 75.2

I bought a new battery for my laptop because the original one had lost endurance, it would last only about 45 minutes, anyway. So I put the new battery in and the computer sometimes doesn't recognize it, sometimes it does but most of the time it says : Plugged in but not charging.

I'm not too sure what to do, I made sure to buy the exact same battery with the same model #, etc.
 

A:NEW battery plugged in but not charging

1. Shut Down the laptop.
2. Press the power button then tap the F2 key until a blue screen appears.
3.On the left sided menu arrow down to Battery Info.
What does it show ?
 

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RELEVANCY SCORE 75.2

My battery now shows 0% available. I have run the diagnostic from hp assist, and got the message to recalibrate. I cant. My battery wont charge, and my computer wont turn on when it is unplugged. I ran the system extensive test and got , in red; FAILURE ID : U4XCXV-75F83H-MFPV7G-C0B303. Can somebody please help me?

A:plugged in, battery not charging

Was the failure ID associated with some specific component of the hardware test? What is your exact model number, please and how old is the laptop and the battery?

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RELEVANCY SCORE 75.2

Hello,
I own Inspiron 5547 Model. My laptop is not running on battery. LED indicator of battery is also not flashing. Laptop works fine when plugged in and shows "75% available (Plugged in, Not Charging)". In system diagnosis and dell diagnosis, it says that battery is healthy, working normally and perfectly fine.
Also Battery is on 75% since many days. Its not getting charged or discharged.
Please suggest some solution. 
Thank You.
P.S. : It is a non removable battery.

A:Battery : 75% available (Plugged in, Not Charging)

Hi SHINICHI9,
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Does the adapter charge the battery fine when plugged in? 
Disconnect the adapter and check if the battery begins discharging. 
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point.
Also, while in BIOS, go to advanced tab and check under Battery Charge Configuration if there is a custom stop percentage set. 
Update the BIOS and check - http://dell.to/2mzKrjE 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Test another adapter and battery to confirm which component is causing the issue. 
If another adapter / battery also exhibits the same behavior and if the adapter and dc port are fine in BIOS, then the motherboard might be at fault.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my ... Read more

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