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Lenovo Yoga 720 pen working on touch screen, but finger touch not working

Q: Lenovo Yoga 720 pen working on touch screen, but finger touch not working

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720 pen working on touch screen, but finger touch not working

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RELEVANCY SCORE 162

Hello,Yesterday my touch screen in my Lenovo Yoga 720 stopped working with finger touch. It, however, still works with pen.I've tried to disable/uninstall HID driver, updating Windows, updating Lenovo with Service Brigde, safe boating, normal booting Windows nothing helped.Could you please provide me some sort of advice how to turn on my touch screen again? It is a laptop I've bought 3 months ago and I need to rely on it.Many thanks

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RELEVANCY SCORE 149.2

ISSUEThe 720 touchpad and touchscreen are the worst.  This issue started out of the box before I had even gone on line.  When the touchpad does work, the right click/left click distinction doesn't work and I have to use the screen, when it's working, for the long hold until the right click options appear. When the screen is working, the ability to close a window and touching it just the right way is dubious at best.  I've tried modifying sensitivity, etc, in the control panel, but there is no difference.   When both window and touchpad stop functioning, I plug in an old HP mouse I have, but when I'm mobile, this means running the mouse down my leg if I don't have a surface to place my laptop upon.  And it also means carrying a mouse with me everywhere I go.  My line of work is often standing and walking with clients so  not really possible in my line of work.   RETURN/REPAIR OPTIONS AREN'T OFFERED OR ARE NOT PRACTICALTo back up a bit, I attempted to return this to BestBuy, but was four days beyond the allowable return date.  I contacted Lenovo, but it's all about mailing it in or turning the laptop over and being without anything for a few days.  Hard to find those few days.  I've tried to live it, but it's been an enormous killer of productivity, not to mention incredible frustration and some embarrsassing typos.    PAST YOGA BUILD WAS GREAT - WHAT WENT WRONG WITH THE 720?My last Yoga 710 wa... Read more

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RELEVANCY SCORE 144

I have searched a few hours for possible solutions and also installed the "touch firmware update." I have disabled and enable HID touch screen. They did not work. The touch screen with finger stopped a couple of days ago. Why the pen still works? How do fingers and pen work differently? Anything else I should try to make it work?  Thank you!

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RELEVANCY SCORE 133.2

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 133.2

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 133.2

I'm having an issue with my laptop. Pen input is working fine. it lets me use the digitazer but when i use my fingers it doesn't work. I need help fixing this issue because having a touch screen laptop that doesn't work is such a bummer. Please help!

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RELEVANCY SCORE 133.2

Hi, can anyone help? I cant let my touchscreen work. IT says on the pen and touch "No pen or touch input is available for this display" Please can someone offer a solution. I have tried different workarounds already but nothing works

A:Touch screen of lenovo yoga 300 not working

Hello,
Welcome to Lenovo Community.
In order for the volunteers to help you better and save time, can you add which workarounds you have already tried? That will enable helpers to suggest anything else that you might need to do.
Thank you.

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RELEVANCY SCORE 133.2

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 131.6

I bought recently lenovo yoga 720, the touchscreen was working using my finger but it stopped and now its only responding to my active pen only. I tried to reset my computer settings and still it didn't work. can someone help me to fix this issue? thank you

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RELEVANCY SCORE 131.6

It was working totally fine for one and a half year, and for the last few days, it stopped working. I reinstalled the OS, tried in safe mode also. But nothing works. But the device manager is suggesting that the device is working properly. what should I do now? 

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RELEVANCY SCORE 131.6

I recently replaced my motherboard on my Yoga 3 14 in laptop and when I got it back the touch screen did not work. I read through other posts about similar issues with touch screens not working and updated all the drivers under device manager but I cannot find a driver for the touch screen. I updated and flashed the BIOS update that was on the support page and the touch screen worked for a few minutes but after i rebooted the computer the touch screen did not work again.  Any suggestions?  

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RELEVANCY SCORE 131.6

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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RELEVANCY SCORE 131.6

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 131.6

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 131.6

Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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RELEVANCY SCORE 131.6

My computer battery Got Low After Rendering A Video With Premiere ProThen My Touchscreen Stopped Working. I Checked the drivers there's No HID Touch Screen Driver But There is a Pen Driver With a Yellow Warning and error code 10 in its details. I've Tried Everything Even Factory Resetting The Only thing I haven't Done is Roll Back the Bios But I Don't Know How Or Where to get an Older Verion From. Updating the driver is useless as Well. Please Help. Its Driving Me Insane.

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RELEVANCY SCORE 130.4

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 128.8

All drivers are fine. I have tried disabling and enabling & reinstalling HID touch screen drivers but it didnot work. I have also reset the PC . But i didn't fix. I dont think its a hardware problem. Any solution??   

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RELEVANCY SCORE 128.8

Wondering if anyone can assist.  Upgraded to Windows 10 a few months ago and the touch screen was working fine and within the last month it stopped functioning.  I have googled many help topics, and many suggest that I access my Device manager and click on the Human Interface Devices section find  HID-compliant touch screen.  The only problem is the HID-compliant touch screen is not listed as an option.  Does anyone have any suggestions on fixing this issue?   

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RELEVANCY SCORE 127.6

My touch screen has been working fine however the touch screen is no longer working in either the laptop mode or the tablet mode, which of course makes the tablet completely unusable.  I do have the auto install set for upgrades.  I have searched the Forum and the Google web for possible solutions but nothing seems to work.  I have run the "Lenovo Check System for updates" but get a message that the lastest drivers are installed.  Here are my System specs -   System SKU:  LENOVO_MT_81B5_BU_idea_FM_YOGA 720-121KB   BOIS Version/Date:  LENOVO 5GCN29WW, 11/1/2018   SMBIOS Version:  3.0   Embedded Controller Version:  1.24   BIOS Mode: UEFI   OS Name: Microsoft Wiindows 10 Home   Version: 10.0.17134 Build 17134 Need advise to get this working again.  

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RELEVANCY SCORE 120.8

Hello. From recent Windows update I get this issue. Not sure if it's connected to Windows update or not, but the touch screen is not working anymore when touching with fingers! I'm on latest Windows update OS Build OS 17763.529 (https://support.microsoft.com/en-in/help/4497934/windows-10-update-kb4497934). It's working fine with Lenovo Active Pen 2.  Tried everything on the Internet that I could find and nothing helped. There are also similar issues with 720 model (https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-worki...) Anyone with similar situation on 730? What can I do?

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RELEVANCY SCORE 119.6

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40°. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 119.2

Hello my name is Santiago. Today I tried to update my drivers using a third party software named "Driver Booster". As soon as I restarted my laptop I could notice that the touchpad was not working. As i didnīt create a restore point I restarted my computer back to factory settings in order to get rid of the drivers. But when the restart finished, the touchpad did not work either. I tried to look for touchpad drivers in the driver page of my computer but could not find any, in my settings I looked for touchpad and is nowhere to be seen, when I go to the hardware section of the mouse settings the box to enable touch pad isnt either, and lastly in my device manager in the sector of mouse & other pointing devices I can only see the driver of the Lenovo Pen Device. Does anybody know how to fix this problem? Because I already ran of options that I found on the internet. Thanks For Your Time.

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RELEVANCY SCORE 118

Hey guys, I've been getting this error recently,basicly, Touch screen is working "well" except for when I get to a specific 1 cm part of the screen for instance: -------------------------------------------|  working                        | not working |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                        ... Read more

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RELEVANCY SCORE 118

Hi, the touch display of my X1 Yoga is not working properly anymore. Strangly, the pen works fine but touch is working very restircted.  What works: Switching between applications, some regular clicks (e.g. in the explorer). What is not working: Scrolling is not working at all. Clicking in internet explorers (e.g. Chrome and Edge). What I did so far: - System update- Lenovo update- Driver updates Thank you for any help. Best regards, Tobias

A:Lenovo X1 Yoga (2gen) - Touch not working but pen works

Finger touch and pen seem related, but they are handled separately.  It could be a hardware problem.  Do you have warranty remaining?

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RELEVANCY SCORE 115.6

Hi, My screen suddenly stopped working as touch screen (it works in normal mode with the screen and the touchpad). The first times I restarted the computer several times until it worked, also to connect to the network seemed to help; however this time didn't do the trick. I used Lenovo Solution Center, and it didn't show any problem. I checked and updated the drivers in the Lenovo Yoga Mode Control and it seems I'm up-to-date. Now it doesn't want to change to tablet mode automatically anymore, neither to switch the screen to portrait. Thanks in advance for the help.

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RELEVANCY SCORE 115.6

PLEASE HELP - just did full a WINDOWS 8 RESET and cycled power several times and still no pen and touch.  (original post below)   What is Code 45 in device manager? What next?      Re: Yoga 2 Pro Touch screen not working 05-31-2016 10:00 PM  Im having same problem and hating it with no touch screen - pls help - touch screen was fine until I left a usb memory stick in too long and laptop was in tablet mode and automatically went to power save hibernate. When I woke it up the touch screen isnt working and "Pen and touch" is disabled- have read all these posts and now disabled USB power mngmt- dont want to upgrade to Windows 10- wanted to avoid complete reinstall Windows (basically dont want to lose MS Office)- DevMngr hidden devices shows a HID-compliant touch screen "Currently this device is not connected to the computer (Code 45)- laptop is Lenovo Yoga 2 Pro (with touchscreen) and Windows 8.1

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RELEVANCY SCORE 115.6

I've looked through previous topics and there don't seem to be any from the past few months on this topic. In short, the touch screen is completely unresponsive. I've checked the device and it is enabled. Any thoughts on how to troubleshoot this? I've had the laptop for three days, and this the first time I've tried to use it, if that matters.

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RELEVANCY SCORE 115.6

Hi, I bought my yoga 720 laptop at least 2 months ago and everything was working fine until today when my touch screen was not working anymore. I have tried seeing if it was still activated or not, tried re-booting my laptop and it just will not work.Any suggestions? Thank you!CMS

A:Yoga 720 Touch Screen not working

Use the NOVO button to boot into bios and see if it works, there. If so, it's probably a Windows issue. I'd bet it failed after your computer updated to Windows 10 ver 1803. If it works in BIOS but not in Windows, you can use System Restore to roll back the computer to a point where the touchscreen works and let it take the Windows Update, again. Use Lenovo Vantage to make sure all your drivers and BIOS are up to date. 
 
There's another thread going on this. Skip what's marked as a solution and scroll down to the latter pages. 

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RELEVANCY SCORE 115.6

My touch screen suddenly nor respond anymore. I have restart multiple times and update the BIOS and other drivers I could from the website. I also reinstalled the touchscreen under device manager. Not sure how it happens. 

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RELEVANCY SCORE 115.6

Hello people! Shortly what has happened and what has been done. Machine arrived, not our companys common brand. Anyway, Well first action was to install windows 10(1607) from USB stick. Win 10 Enterprise clean. And plan was after that update the drivers. Yes and all partitions were cleaned during the installation. So no going back with those.  After installing everyhing. Touch screen is not working. I went trough the one topic that is located here on the page. Found the wacom firmware update package and updated all that was inside the package. Did use lenovo system update tool for updating everything imaginable there was. Also bios was update. At one point when I did the wacom firmware updates the PEN actually worked. But at that time the touch with finger didn't work. Well at that point I did continue updating and removing of devices/drivers and reinstalling. Well in the end I was again on the same situation that nothing on the "touch" screen works. Has anyone else had these experiences? I have started thinking that maybe there is actually some real malfunction on the touch screen.Last thing I have done is I tried to install the first release of windows 10 from usb. This came to state where it asks for country localization information and when I continue from there it just reboots and takes my back to that screen. So I'm in loop with that. I also strated to think about ordering the recovery media for the machine...but it would take time to ... Read more

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RELEVANCY SCORE 115.6

My X1 Yoga's touch screen is not being detected by Windows. I tried running the Wacom firmware update tools suggested by other threads but they don't work -- the log file just says "No device". Neither finger touch nor pen work at all. I updated the bios and system interface foundation, didn't help. See attached picture for device manager. Any suggestions? Thanks!

























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RELEVANCY SCORE 115.6

I've had no problems with my yoga 2 pro for over a month, but last night I decided to do windows updates.  This is the model with the i7, and 8gb of ram.  I let it update and then restarted it.  After it started up, I tried to swipe the cover screen up, but nothing was happening.  I then decided to use the mouse, and soon realized that the touch screen was unresponsive.  I've tried to restore the computer to before the updates, but it hasn't fixed the problem.  I can still switch to tablet and stand mode, etc. and the screen will rotate, but I can not get the touch screen to respond to anything.  I tried to install some drivers, but none of them are for the touch screen as far as I know, and nothing else seems to work.  Does anyone know a fix, or maybe know of a driver I need to install?

A:Yoga 2 Pro Touch screen not working

Try refreshing Windows which fixes 90% of OS issues. Swipe from the right (Charm bar), Settings, Change PC settings, Update and Recovery, Recovery and choose Refresh Windows.  

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RELEVANCY SCORE 115.6

Hi, Since installing Windows 10, I am unable to use any functions of the touch screen.  I had a lot of trouble with the mouse pad not deactivating with the button (as I use a plug in mouse most of the time) but I managed to sort that by uninstalling the driver and reinstalling direct from Lenovo. However, the touch screen is making me come to my wits end.  I just cannot for the life of me sort it.  Windows tell me that "No Pen or Touch Input is available for this display" Any ideas? Thanks in advance.










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A:Yoga 500 Touch Screen not working

Anyone?  Lenovo?

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RELEVANCY SCORE 115.6

The touch screen suddenly stopped working. Works with the stylus just fine, but will not register or recognize any finger contact at all.Anyone know what to do to fix?Thanks.

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RELEVANCY SCORE 115.6

I have a Yoga 530-14IKB Laptop (ideapad) - Type 81EK , the screen is normal HD resolution, not Full HD.The touch screen does not work right from the box. After a replacement, the same problem persist, Lenovo support and Lencare took forever and still unable to solve the problem after 3 months. Is there any known issue with this model ? It is very frsutrating talking to support or Lencare sometimes. KS 

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RELEVANCY SCORE 115.6

HI. I BOUGHT YOGA 510-14ISK ON 26 FEB 2017. I FORGOT MY LOGIN PASSWORD SO REINSTALLED THE WINDOWS (WINDOWS 10) AFTER THAT THE TOUCH SCREEN IS NOT WORKING AT ALL. I TRIED ALL UPDATES AND DIFFERENT DRIVERS. BUT I DONT KNOW WHAT DRIVER IS FOR TOUCH SCREEN IN DEVICE MANAGER. ANYBODY KNOWS ABOUT THIS? THANKS AHSAN.

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RELEVANCY SCORE 115.6

Hello, I just bought my Yoga 530 and the touch screen is not working. How do I fix that?

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RELEVANCY SCORE 115.6

Hi all, So I just got my laptop like 4 days ago and a little bummed, because already I'm having an issue where the touch screen is not responding to my fingers only the pen. Tried the various drivers provided in other forum posts to no avail. It only started last night so I'm not sure what changed. Update, maybe, but no rollbacks have worked. Any ideas would be appreciated. Love the laptop otherwise but this is a bit annoying.  Thanks!

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RELEVANCY SCORE 115.6

Hi all, So I just got my laptop like 4 days ago and a little bummed, because already I'm having an issue where the touch screen is not responding to my fingers only the pen. Tried the various drivers provided in other forum posts to no avail. It only started last night so I'm not sure what changed. Update, maybe, but no rollbacks have worked. Any ideas would be appreciated. Love the laptop otherwise but this is a bit annoying.  Thanks!

A:Yoga x1 3rd gen touch screen not working

did it ever work?  Did you do or install anything just before it stopped?  Look in the device manager and see if there are any problem devices?

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RELEVANCY SCORE 115.6

My touch screen is not working at all, I have not done annything to damage it and it seems like a driver problem because my pen still woks, but not perfectly. The pen is laging when I use it in the senter of the screen and jumps a lot, but when it is at the sides or top/botom it works perfectly. I have updated the drivers for them but the problem is still there, pleace help

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RELEVANCY SCORE 115.6

I have a Yoga 11e and recently installed Windows 8.1 Enterprise on the device.  After installation the touch screen was no longer functoning at all.  I have downloaded every Chipset, Mouse and Key Board, Software and Utility driver found on the Lenavo website.  When i go to the device manager under Human Interface Devices I have two yellow triangles for I2C Device and when I click on Proerties they both tell me " This device is currently waiting on another device or set of devices to start. (Code 51)". I have installed the GPIO drvier from the lenavo website as per other posting about non-functioning touch screens.  This has not repaired the problem.  I need some assistance or a driver for the touchscreen.  

A:Yoga 11e touch screen not working

Please refer to:Yoga 11E Touch Screen Not Working (joorgo) 

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RELEVANCY SCORE 115.6

Hi, I have recently (Dec 2015) purchased a Yoga 11e. The touch screen function has stopped working. Both Windows 10 and Lenovo Support apps say that all updates are in place. I suspect that a Windows update (~31 Jan 2016) might be the fault - could be wrong. Any ideas? Thanks. ps: I tad annoying the the "worlds biggest computer company" (or similar publicity claim) does not have a 24/7 web chat support function

A:Yoga 11e Touch Screen not working

I had the same problem.  After performing a clean-install of Windows 10 Pro (Did not like all that blotware that Lenovo puts in these systems) and "thinking" that I had installed all drivers, I found that touchscreen did not work.  I solved it by RE-installing the i2c drivers (downloaded from Yoga 11e support page).  It was confusing because there was nothing in Device Manager that indicated any drivers were missing, plus when I ran the .exe file for the i2c drivers all it did was "extract" the files, but it did not install anything!So here is how I went about it:  Opened device manager, clicked on "system devices" to locate the i2c device.  I looked for anything with "i2c" in it, and saw 2 entries: "Intel Atom Celeron Pentium Processor............i2c........[etc, etc]".  I went ahead and manually installed the drivers: right-clicked the item, clidked "update driver software", clidked "browse my computer for driver software", and navigated to where the driver files had been extracted to-as explained above.  After the drivers were installed successfully, the names of the devices changed to "i2c controller".  Rebooted the computer and VOILA! The touch screen worked again! Opened "control panel", "system" and there it said: "Touch Support With 10 Touch Points"

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RELEVANCY SCORE 115.6

Our Yoga has totally and completely stopped responding to touchscreen inputs. Completely out of the blue, no warning signs. Don't know if it was recently after a Win10 update. No other problems with the computer. I've tried updating all HID drivers through Device Manager with no success either. Any suggestions for what to check before we call it a hardware failure and try to either replace the screen or the laptop?

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