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Yoga X1 ThinkPad black screen, won't turn restart

Q: Yoga X1 ThinkPad black screen, won't turn restart

I have a Yoga X1 ThinkPad gen 1. This morning when I went to turn it on, I got a black screen but the lights for the mute and caps lock came on as well as light at the top of the laptop and the green for the power button. This has happened before but I was always able to successfully force a shut down and restart the laptop with no problem. Today, the laptop will not shut off no matter how long I hold the power button for. I thought I would try to let the battery run out but it's been 10 hours and all of the said "on" indicators are still here. Under normal circumstances, I know the battery would die within 5 hours max. I'm not sure what to do, does anyone have any ideas?

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A: Yoga X1 ThinkPad black screen, won't turn restart

On the bottom of your laptop there should be an "emergency reset hole" (see image below) Gently insert a bent paperclip etc. into the hole to depress the reset button, and hold for 5-10 seconds before trying to restart your laptop. Click on above image to expand view Best of luck,

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my pc screen turn black after restart/reboot.the only thing i can see is the white cursor (arrow).very bad for me.i try to repair with my windows xp cd without sucess.if i reformat i lost my work(pictures,music,etc...someone knows the mistake?some tips are welcome.thanks for the attention.

A:my pc screen turn black after restart/reboot....

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Hello, We just purchased a Yoga 12 for one of our administrators in our district.  It has a core i7 proc, 256SSD, 8GB RAM, Windows 10 x64.  While it works fine most of the time, when the system restarts, it starts to load windows but the screen goes black.  None of the keys on the keyboards work.  The computer itself is powered on, but there is nothing on the display until you touch the screen.  The lock screen then comes up, but you still can't use the keyboard until you swipe up the lock screen.  I thought maybe some driver issue but the event logs aren't showing anything.  The laptop isn't in tablet mode. Any ideas about this? thanks, Michael

A:Yoga 12 Black Screen on restart

In response to customer reports of black screens after restart on Yoga 12 laptops running Windows 10, Lenovo has released a Service TIP.
It can be found here: https://support.lenovo.com/us/en/documents/HT116649
Please note the tip lists the screen swipe as a work around, pending a permanent fix.
Thank you,

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After reading through dreaded black screen issue for other models, I am checking if the Thinkpad Yoga also has the black screen issue. Given that this happened barely inside a month after the warranty expired, this has solid changes to be the last lenovo product in the family. Issue: I returned one home from work to wake up my sleeping Lenovo. Noticed it seemed to be in a dark screen mode with nothing showing up. So tried to press a few buttons and then finally powered off using the button. Upon restart, I could see the Lenovo sign and option to press Enter to check other options and I ignored like usual happy path scenario and let it go. At the time it usually starts showing the Windows screens, I see nothing happen. A dark screen with all the keyboard lights still working but no screen. Connected to projector to see if the login screen shows but it did NOT. Tried to restart few times, reset using the pinhole at the bottom, ran diagnositcs and tried to refresh system etc using the troubleshoot options, checked the BIOS settings - all of which show up on screen and the LCD test pass like a charm but the Windows boot does not work. Thinkpad Yoga 15 running on Windows 10 pro. 20DQ machine type. The frustarting thing is warranty just expired end of July, phone support wont even discuss the issue since it is expired. I spent good amount of days thinking about spending a lot on this laptop last year only to reach a point within one year I might have to spend few mor... Read more

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Hello,  I used the Lenovo-Tool to automatically check what needs to be updated and followed the recommendations. It was a NVIDIA-Driver update for security reasons and about 10 - 15 other updates. What I noticed late was that there was also a Bios update recommended and selected. However, I tursted in Lenovos automatic update meachnism. The updates ran trough, despite the NVIDIA-Update which was marked by a red cross. Also the Bios update started and mentioned not to turn off the computer. A Dos-Box under my Windows 10 appeared and disappeared and the computer wanted to shut down - which was happening in a normal way. But now the screens were black, the computer was off. After a while, I switched it on again - the fan went on again but nothing happened.  Which means: - The screen is black all the time (as if it was broken, no text is displayed)- External screens, connected via dockingstation or HDMI are black- Computer did not display anything when connecting a bootable USB-Stick with free DOS- Interestingly, the computer is warm and the fan sometimes changes its speed. What can I do now? I assume that something went wrong with the BIOS-Update. Is there anything I can do on my own? Can this problem be fixed by Lenovo? Thank you for your replies! Best regards Nic4

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Hello. Recently I acquired a ThinkPad Yoga S1 and now I have a problem with black screen. external monitor works fine, touch also works.I just cant get picture on laptop. laptop is running lastest BIOS 1.35/1.26same issue persist on windows 8.1 and windows 10. The problem start when the, Intel HD graphics drivers are installed. eny suggestions ? Best regardsMikkel

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My X1 all of a sudden has a black line on the screen when the brightness is higher than ~ >40%. It's the OLED touchscreen version. It looks like this:  And without a question...happens 2 months right after the warranty expires. Already contacted technical support; anyone has a similar issue? Is a screen replacement most likely the only solution?

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Hello, Today I receaved my Thinkpad X1 Yoga 20JE and after I did a BIOS update the Yoga had a black screen. I followed the instructions of the BIOS update and the battery was fully loaded and the Yoga was connected to the power.Now the screen is black and the LED in the power button is blinking green. The yoga is warm on the backside so it must be running. But I can't restart when I longpress the power button and the battery is inside so i can't put it out.I also installed some other drivers with the Lenovo update tool and maybe windows did also update.what could I do to make everything running again? Did I brick the BIOS?   

A:Thinkpad X1 Yoga 2nd black screen after BIOS update

So, when you press and hold the power button, it doesn't shut off?  It is a new machine, almost certainly with a warranty.  Don't mess with it.  Call support

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Hi,I have a X1 Yoga 1st Gen that will boot after being shut down into a black screen with just a mouse cursor visible.  It will sit at this screen forever until power down completely, then power up again.  After this power down=>up cycle, the OS will go a blue loading page, and sit there for about 2-3 minutes.  At the end of this 2-3 minute wait the computer will boot into the OS. To show the problem more clearly:1.  From shut down power on the computer2.  The computer will appear to boot into Windows, but instead will go to a black screen with a mouser cursor.  You can move the mouse cursor so the computer is not completely locked, but it will not go any further.3.  Completely shut down, then turn on again.  After doing this the computer will boot into a blue screen with a Please Wait message on it for at least 2-3 minutes.  When this step is completed you will be taken to the login screen. I am running Windows 10, and am fully up to date with all updates, and the system drivers have been updated to their most recent versions.  Any idea about what I should do from here? Thank you, Brad Ricketts

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Please help!! My Lenovo Yoga wend to a completely black screen and will not power down or reset itself

A:Lenovo Yoga Thinkpad - black screen, wont shut down

How to remove the battery from a Lenovo Yoga ThinkPad

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System Specifications:- X1 Yoga (Gen 3) with i7-8650U and 16GB RAM- BIOS Version: 1.19- EC Version: 1.08 Hello, exactly one week ago, I changed enabled "Thunderbolt BIOS Assist" in the BIOS to support Linux.  Following this, the system refused to boot to anything but a black screen.  Thus, I sent the machine in for depot repair.  I just received the machine back again today and the same thing occurred after enabling the same setting.  After a long series of calls, I was told that no one is authorized to report BIOS bugs and that I should post here instead.  I sincerely hope this is fixed, as this is a major error that required a motherboard replacement previously and will most likely require one again.  I have started a new ticket for this repair and will be receiving a box tomorrow.  However, I wanted to make sure this is passed along to someone who can fix this error. 

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Immediately, I use Thinkpad Yoga 260 and now have a problem when it is turned off, then the next day my laptop turns on it doesn't want to turn on again. I pressed the power button, it just turned on the keyboard light for a while then died without having time to enter bios especially into Windows (the screen didn't have time to turn on). All indicator lights are on. Some of what I did;1. Press the reset button. This once managed to make my laptop turn on again, but then it had no effect.2. Also i update all software and Bios, but still forced same problem, then,3. I disassemble the laptop, pull out some connectors such as batteries, keyboards, and more. Some of these steps succeeded, until finally the problem arose and I went to the laptop service in my city.4. There was a slight problem with the supply of electric current on the motherboard and it was successfully fixed and my laptop turned on again. However, after one day the problem reappeared after the laptop was turned off. Luckily, my service place provides a one-month guarantee. But, I have returned to the service area with the same problem (more than 5 times). According to them, my motherboard has no problems, as well as other hardware. I still don't get the cause with this problem often arises. Sometimes a laptop can turn on only by pressing the reset button or opening the battery connector or plugging in the power cord and then I wait a while while the laptop is charging, and ... my laptop is back on... Read more

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My laptop doesn't turn on anymore. Here is what I have to do to turn it on (I tried many sequence of steps, but this is the only one that works every time):-Disconnect battery and CMOS battery-Press power button ten times, then press and hold for 30 seconds-Connect power adaptor and press power button At this point, my laptop turns on, but I have to reset my time and date in BIOS (of course this is normal since I disconnected the CMOS batter). Once I turn my laptop on, my batter shows that it is charging and it is at 100%. I dual boot and both Ubuntu and Windows 8.1 show the batter charging at 100%.As soon as I unplug my AC adaptor, the laptop turns off again and I have to repeat the sequence above again to turn it on. This happens consistently. However, if I shutdown my laptop the right way without unplugging the AC adaptor at any point, it turns back on normally. This happens of both my Linux and Windows OS. What I've tried:-Uninstalling battery drivers and restarting my laptop-Updating to the latest power management drives from this Lenovo websiteI also read that some HP laptops have software issues that doesn't allow the laptop to switch from AC adaptor mode to battery mode. I believe this might be the issue I'm seeing, but I couldn't find a way to check this setting. I don't think this last detail is related, but when I shutdown Windows, I see a message saying:Closing 1 app and restartingAsusSGPLusBTServerThis app is preventing you f rom restartingAlo... Read more

A:Lenovo Thinkpad Yoga 14 Won't Turn On

Hi. Welcome to the forums.
I'm not sure since I haven't got this problem with my Thinkpad Yoga14 but I'm just curious if the "Emergency-reset hole" works for something on your computer, or if it does not change anything on the procedure you are doing to turn it on.
It can also be interesting if you can share the full model number of your Thinkpad Yoga 14.

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Hello and thank you in advance for any help I have bought a refurbished ThinkPad S1 Yoga 12 20DL and I love it so far. Unfortunately it does not turn on from time to time corretcly. When I start it, I can see the Lenovo logo but not loading circle appears and Windows does not start. On the other hand it sometimes starts smoothly and there is no problem at all. I had already run the uefi hardware tests with no error found. Dou you have any idea how to solve that? Thank You!

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 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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Hi.I left my ThinkPad Yoga S1 (Model 20CD) doing Windows updates, after replacing my 2.5" HDD to a SSD (note: my OS is on the M.2 slot, so replaced disk was storage only), and when I came back it was off and now it doesn't turn on.When I try to turn it on, power light ("i" on ThinkPad logo) shows up for about 3 seconds then off. No fan or any other sound. When Iconnect the power cable, light blinks 3 times.Things I tried:- reset button on back (small hole)- disconnecting battery and CMOS battery for 30 hour- pressing the power button 10 times in a row (1 second apart), then press and hold for 30 seconds- reverting to the old HDD- a new power adapterNone of these worked.Any help?Thanks in advance.

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I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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Unfortunately, I got home last night, and it wouldn't turn on.  Fine; I figured that maybe the battery was dead.  Plugged it in, and still no joy, but hey, I figured maybe it wouldn't start until it hit a certain minimum charge level (a la many smartphones).  So I left it charging overnight, packed it when I went to work this morning, got here, and... it still won't start. Indicators/symptoms: The only I/O that appears to be working is the charge indicator (the small circular light next to the power button) and the power button light. If I plug in the power, the small circular light stays on (white) until I unplug it. Plugging in the power also sometimes causes the power light to turn on (again, white), and it will stay on (regardless of whether it's plugged in) until I force power-off via holding the power button. Nothing else works/responds.  The fans do not turn on, the caps lock light does not light up, the keyboard backlight can not be turned on.  Nothing.  As far as I can tell, the computer isn't even on -- only the power light.  I have tried every hotkey (and other key) on the keyboard. Disconnecting the battery didn't help either. Waited one hour on the line to talk with someone in Lenovo but after being transfered 3 times and each person asking exactly the same questions I gave up! very poor customer service!  Brought it to Lenovo certified repair center and they chose the simplest solution of repl... Read more

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Hello, One of our ThinkPad Yoga goes into an endless loop when attempting to reboot. The O/S was upgraded from Windows 8.x (as shipped) to Windows 10 (MS free upgrade) a long time ago and there have been no previous issues restarting. I believe the version of Windows is 10 Home Edition. The HDD is almost fully utilised (1 gig free). Irrespective of the options taken, on boot up the screen flickers what looks like a CMD window in the top left of the display twice very quickly, then after the Lenovo splash screen is displayed:Preparing automatic repairThen Diagnosing your PCAutomatic RepairYour PC did not start correctly Restart just continues in the loop irrespective when continue or repair is selected. I?ve taken Advanced options:Continue ? Just continues in the loopUse a device ? I?ve tried creating another rescue boot disk from another yoga without a CD Rom ? attempting to create it on a USB stick but the create repair disk in Windows 10 Pro doesn?t allow USB stick as an optionSystem restore point shows me 4 states however when selecting any I get the message the backup drive cannot be foundI can access a CMD promptStartup repair - couldn?t repair your PC  see log file c:\Windows\System32\Logfiles\SrtTrail.txt.  I?ve attached this file that I copied to USB via the CMD Prompt.  I have renamed the file from txt to doc. The error message in the log file states The operating system version is incompatible with Startup RepairHow... Read more

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i have tried plugging it in, holding the power button, and i tried taking off the back to remove to battery or ram, but the screws are unavle to be removed completely due to an internal stop. the laptop is only 1 week old, please help

A:Lenovo Thinkpad L390 Yoga will not turn on and fans spins constantly

Hi tatumhedrick! Welcome to our forums community.
Do you hear the fan when you hit the power button? If yes, try connecting the laptop to an external monitor to check if the issue is the same or you can try booting to BIOS and see if the issue is the same. The instruction is here: https://support.lenovo.com/us/en/solutions/ht500222
Are you having this issue when you first got the computer? If yes, if it's purchased from Lenovo, please call our support: https://pcsupport.lenovo.com/us/en/SupportPhoneList for further assistance. If it's from a reseller, you can have it replaced by the store.

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Hello Folks,

I'm not sure if my issue is with hardware (possibly MB?) or graphics card, so please forgive me if I've posted in the wrong section. The first problem I was having was random blue screens of death that displayed graphic card driver issues. I was able to remedy that by updating my graphic drivers and have not had an issue since.

However, ever since then I have been running into another hardware or graphics-related issue that is random and completely stumping me. What is happening is, I will be on my computer, leave and turn my monitor off, and (randomly) when I come back to use my computer again, when I turn on the monitor there is no signal and a black screen (e.g. when I turn my monitor on my desktop will pop up and the light on my monitor will turn blue, when it doesn't turn on there will be a black screen and the light on the monitor stays yellow as if it is idle). I have tried swapping out the monitor to see if that was the issue and the same problem persists, so it does not appear to be my monitor or VGA cables.

The only way I can temporarily fix this issue is to reboot/restart my computer and viola! The monitor works again and I can see everything. This issue is very random. Sometimes I can go weeks without an incident, other times this is happening a couple times a week. I honestly don't know if it's my motherboard or video card or what. My PC isn't overheating, I'm not overclocking, and all of my drivers are updated.

I'm not sure what... Read more

A:Turn Off Monitor, Turn On Later and Black Screen, PC Still Running

try checking your power options settings and set it to high performance then check in advanced power settings and do not allow hard disks to sleep

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Hello,  I need help with a problem Ive been dealing with a while, please if anyone especially a Lenovo service expert can help me. So when I go to turn on my laptop sometimes it will start up for baout 3 seconds or so and then just go completely black, no screen, no power, nothing and wont respond. I tried holding the power button and everything and nothing works. So I tried opening up the laptop and unplugging the battery and then it worked for a few weeks and eventually same problem. Again did the battery thing and evetually it does the not turning on problem upon startup. I reset the bios and nothing. Please I need a permenant solution and to know why this happens, if theres anything I can buy and replace or what. Also I am up to date on all system updates, I checked.  Thanks in advance.

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Hello. So I spilled some soda on my yoga 11e chrome book and now the red thinkpad light keeps blinking and the laptop won't start. Is there anything I can do to fix this?

A:Spilled soda on yoga 11e chrome book. Now the red thinkpad light keeps blinking and it won't turn on

Thee quick answer is "no".  Liquids are not good for electronics, and the worst liquids are soda and coffee

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Two ThinkPad X1 Yoga Gen2 TabletPCs will successfully boot into Windows 10 just fine from a hard poweroff.  But once in windows, if i choose Restart, it will hang at the "LENOVO" BIOS  level boot up logo with "To interrupt normal startup, press Enter".   Stuck at Lenovo BOOT BIOS initialization screen, right before handoff to the Operating System. "To interrupt normal startup, press Enter" At this point, pressing ENTER does not work.CTRL-ALT+DEL causes the screen to change shade for a moment, but effectively does nothing.Changing the UEFI settings to diagnostics results in black screen.Holding the power switch to force a poweroff, waiting a few moments, and then powering on results in a successful windows startup.  DevMGMT.msc does NOT see bluetooth and there is "Unknown USB Device (Device Descriptor Request Failed)" entry under "Universal Serial Bus controllers".  I have run all automatic updates via "Lenovo Vantage" and the manual TPM update.   I can boot into the firmware setup and have had it revert to factory defaults and reverted to factory defaults for all security settings.   I even tried the Win10 repair startup problems, but it says it cannot fix this.   

A:ThinkPad X1 Yoga Gen2 does not Restart, requires hard power off. Stuck at Lenovo boot logo.

It looks to me like you have a faulty hardware issue or a serious driver issue. Try the Lenovo recovery to put the device back to the factory windows install. If that fails, I would think you have a hardware issue.

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A week ago, a light darkened bar appeared at the bottom left of the screen. In the beginning it was only visible on white backgrounds. It is gradually getting worse. The black bar is now visible on any color that isn't dark. (AKA the entire internet) It's also flickering to a more or lesser degree most of the time. Has anyone encountered this before?   System Specs - X1 Yoga (2nd gen) OLED edition- Intel© Core? i7-7600U CPU @ 2.80GHz × 2- 16 GB Memory- Intel HD Graphics 620- OLED 2560 x 1440 Display

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My Thinkpad Yoga 15 has a problem, which may or may not be related to the BIOS update recently performed. When booting, the bootup screen only appears on an external monitor via the HDMI output. When performing the hardware tests in the BIOS, tests are done on the HDMI-connected display, the internal display does not seem to be recognized. I verified this using both Linux and Windows. It does not seem to be a hardware failure; I have been able to get the display on the internal LCD a few times, by powering down the laptop, holding the power button for about 20 seconds, then powering back on while pressing F1. The laptop will then function for a while, but loses its display after coming out of sleep. Needless to say, this is unworkable. Does anyone have any tips on how this could be fixed in a more permanent fashion or any indication to cause? BIOS does not allow me to turn off NVIDIA, or its opposite, to enable it exclusively. I also tried different drivers, from both Lenovo as well as NVIDIA and Intel, but to no avail. Any pointers appreciated.

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hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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Hello, yesterday I have put my computer to sleep, but when I tried to turn it on today, the screen did not turn on. The adaptive keyboard works, I can even change the lightning of the keyboard, so I see the computer is "half on", but the screen remains black.I tried to push the power button for 20seconds, push the reset button (which is the hole to the right from fan, I suppose),  put the AC in and out, nothing works. The screen won't wake up. I have updated drivers two days ago (even BIOS), but the computer worked yesterday normally! What should I do? I'm quite desperate as I need it to school. Thank you for any advice. 

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Hi,i have Lenovo ThinkPad T470 (LENOVO 20HD0002MC) and recently has started a strange problem:While booting at first Lenovo logo shows up (where you can get to BIOS by Enter key) and right after screen goes black. When i power down laptop and boot again (sometime few times) intead of the black screen there is a prompt for Bios password, like it should have and booting continues to OS.Enter key for BIOS doesnt work while it slill get stuck on black screen just right before it loads the BIOS (after trying few times with power -off/on it gets to BIOS and i can boot normally)I have BIOS firmware updated to the latest version, so as well drivers for hardware.Im not aware of any change that could potentionally start this issue, maybe after updating bios to some newer version.Otherwise im using Windows 10 with latest updates, but i dont think this could cause the issue as its way before windows loading.Thanks for the help.

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Hi Issue: Thinkpad X1 Carbon 5th Gen black screen / 'screen off' on resume from sleep I know this issue has been posted about several times regarding the X1 series but .... none of those threads seem to have any kind of answer to this problem. This seems like quite a horrendous issue for a +£1500 to have !! Constantly 'hard rebooting' and losing all my open work is seriously seriously annoying. Please note: My drivers are 100% up to date based on Lenovo's own update software. I have all official Windows 10 updates issued to date (21 aug 17). These are the patterns I've noticed: - It doesn't always replicate the same behaviour: after resume from sleep sometimes it's 'black' and other times it's fine. I'd say 66% of the 'lid openings' it's OK but 33% of cases it's not.- I've found that if I shut the lid again and reopen (often 3 or more times and waiting 30+ seconds on each open then 30+ seconds on each close) then I can eventually 'force' it to turn the screen on.- If I 'manually' set the unit to sleep from the start menu rather than just closing the lid, I'm pretty certain that it *does not* exhibit this problem. I'll be 100% certain once I've tried this a few more times.-  I've removed all USB devices from the laptop one-by-one and waited for the problem to reoccur thus ruling out any single or combination of USB devices.- I have the 'lock screen' shown when it does successfully resume from sleep. - The screen 'blackness' looks t... Read more

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Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.

A:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode

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I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again

A:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
if so do you have a mem ok button on your motherboard?
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

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im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

A:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

A:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

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I have not been able to find any instructions on how to set up the yoga pen (4X80F22110) with my laptop (20C0S0UG00), and I don't know if this is because of compatibility problems or if I am not installing the right drivers. This pen is listed under the compatible accessories on the website, yet I don't seem to be able to discover it with bluetooth.   This is the second pen I've tried and I can't figure out how to set up either... The last one I tried was the Lenovo 4X80H34887 Active Capacitive Pen Pro as it was marketed as being supported for this laptop, though doesn't seem to connect either. Any help would be greatly appreciated. 

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When I plugged my headphones or USB devices, the screen would turn red. I've already upgraded my Win10 and video drivers to the latest version. 

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Just purchased 2 new (refurb) PC's for my wife and I. It's all I could find with Windows 7 still available.
They are both HP Pavilion p7-1233w 64 bit Desktops running Win 7 Home Premium SP1.

During Windows setup of PC #1, it asked for a restart. When the PC powered back up, it had a black screen from the start (before the Post screen). I power cycled it several times with no luck. Even switched monitors and video cables. The next morning it started normally with perfect video. I assumed the Refurb PC had a problem and set it aside for return.

Been setting up PC #2 for a few days now with lots of restarts. All was well, until I did a restart just now. There was the identical problem. Power cycled the unit twice, and still had the black screen.

Then I unplugged the PC, and pressed the power button to discharge the capacitors (fans ran for a few seconds). When I returned power and started the PC again, it functioned normally. I've done 10 quick restarts since to try and replicate the problem, but it only happened that once.

I love these PC's, and I love Win 7, so I hate to give them up. But I don't want the video freezing up on me every time I do a restart. I assume now, that PC #1 is not necessarily defective.

Since this is occurring before the post screen, I wasn't sure if it could be windows related.

Has anyone run across this? If so, and suggested solution?

Thanks very much... (sorry for the long post)

A:Black Screen BEFORE Post Screen on Restart

That does sound quite strange that they both do it
The answer to your question is no, windows has nothing to do with post, power on self test as the name suggests is controlled by the bios and is the motherboard checking hardware etc when the post is complete the bios will start the boot sequence as set in the bios ie 1st boot device then 2nd device then 3rd if necessary until an OS or bootable device is found, I can think of no reason for a machine to not post other than the wrong display output being selected if the machine has more than one ie on board gfx and gfx card installed or multiple display ports present or finally an overheated gfx card that has shut itself of until cooled but having said that if it works it works so I would see how it goes

You can check bios settings for gfx outputs and I would monitor temps as well don't really know what else to suggest

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I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

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* XP Home edition
* infected with Internet Security 2010 (possibly other malware)
* ComboFun run, said found root-kit, and proceeded to restart (warning against interruption)
* upon restarting, after the Windows logo, the PC entered a black-screen state with the CPU fan on high, and apparently froze that way.
* Force-shutdown, restart, F8....no choice on list yields other than black-screen state with the CPU fan on high.
....the REAL problem here is a password-protected Documents and Settings user-account which is now inaccessible. (The password is known, but I don't know the procedure to open the folder when the hard drive is attached as a slave in another machine--help mucho appreciated.)

A:Black-screen after ComboFix restart

Hi, did combofix ask you to note down rootkit file names? If so, please post them.For everyone who is reading this:Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Restart your computer Before Windows loads, you will be prompted to choose which Operating System to start Use the up and down arrow key to select Microsoft Windows Recovery Console You must enter which Windows installation to log onto. Type 1 and press enter. At the C:\Windows prompt, type the following bolded text, and press Enter after each line:

set allowallpaths = true Note, if this gives you an error message, just continue with the next line.

dir c:\qoobox

Please list all content that comes up after this command.
At the next prompt type the following bolded text, and press Enter:

exitYour computer will now restart.

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Hi guys,

First time on this forum so sorry if its posted in the wrong location.

I updated my CPU, Mobo and RAM about month / month half ago now, all has been working fine up until last week.

I come home from work, turned on my PC, and it gets stuck in a restart loop. My monitor is ON and it makes a weird noise when starting, it does this for about 5-10 seconds then restarts again, and again and again.

I did do a little overclocking when I bought the components but the temperature was around 35-45 and I thought this was fine? But that was almost a month ago.

Also, I left it in the restart loop for about 10 minutes yesterday and it finally booted and let me logged in, I left it for about 30 minutes and tried searching for a solution, but was unsuccessful and it finally crashed again without an error message.

I hope this is OK, thanks Aaron.

A:Black screen and restart loop

Hi Aaronn

My name is Vishal and i work for the Social Media and Community Team at dell. May ia know which operating system system do you have on this system. Also the kind of system behaviour you have mentioned is generally related to hardware the most common could be overheating, a bad processor, bad motherboard, bad RAM. The next time your system restarts, and you get the menu and the prompt to continue booting normally, see if there is an option that says "Disable Automatic Restart On System Failure", or something similar. If you boot with this option, then the next time your system "resets", you should see a Blue Screen Of Death (BSOD). The BSOD will provide a particular "STOP" Error code, which will help us identifying the problem better.

Dell-Vishal S
Social Media Responder

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I don't have the problem when I first start it.

I ran my anti-virus and anti-spyware.

I did an sfc /scannow with the vista CD and the driver CD.

I still have the problem.


Thanks in advance.

A:I get a black screen, when I restart my computer

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