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WD Mybook Essential Basic Troubleshooting Question

Q: WD Mybook Essential Basic Troubleshooting Question


Preferred Solution: WD Mybook Essential Basic Troubleshooting Question

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: WD Mybook Essential Basic Troubleshooting Question

Re: 1) "Safely Remove Hardware" assures you that nothing is being written to the drive and it is safe to remove the drive without losing or corrupting data. It does not power off the drive however.
The drive is powered through the USB cable. If you unplug the USB cable after getting the "Safe To Remove" message then the drive will power down.

RE: 2) I never install the software on these external drives. There is no need of it as far as I can tell. Windows can do everything you need. Keep in mind that "I never install this software", so if there is anything of benefit in there, I would not know.
If there is a Disk Imaging program, or a Hard Drive Diagnostics program on the drive I might safe those program installer files in a folder somewhere so I could install them later if necessary.

RE:3) Yes. Provided the "Safe To Remove" message has been displayed.

RE: 4) This I do not know. My external drives do not have power buttons.
This behavior could be by design (to prevent accidental disconnection, or something else.) Does it delay if the "Safe to Remove" has been displayed?

Not sure about dotnetframework35. I sounds similar to Microsoft program installer package " .NET Framework 3.5 " , which should be on your computer already through Windows Update.
I think you could safely delete that folder without any consequence.

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I have a 1TB HDD that I've been using for a few years now. It has a ton of pictures and files that I need!

Today, when I connected it to the computer, it doesn't show up in Windows Explorer at all.

In Disk Management, it shows as "Disk 1, Unknown, Not Initialized."
In Devices & Printers, it shows up as "My Book," and when I right-click and select Troubleshoot, it returns the message "Troubleshooting couldn't identify the problem."
I originally had Smart Ware installed with the device, and used it to backup many times. In Smart Ware, it showed the device as "No Writeable Partition Found."

I downloaded the Data Lifeguard Diagnostic Tool from WD website, and after running the Quick and Extended tests, the results were shown as "PASS."

I also downloaded EASUS & Mini Tool Partition Wizard, but the WD drive was not listed in their programs, so I could not attempt any recovery.

When plugged in, the light in the front is blinking, but I can't really hear or feel any vibration / spinning. What can I do to recover my files? Any advice will be appreciated. Thanks in advance!

A:WD MyBook Essential HDD not showing up in Win Explorer

Hello jem555!

I'm sorry to hear about this problem!

How long did both WD DLG tests take? It is important. Also, what happened the last time the drive was successfully used, something that may explain the situation and the problem?

You say you've used WD SmartWare from the Essential, did you back up to it or from it?

It seems for some reason the device has lost its partition table/file system, so despite it having data on it, it needs to be initialized in order for the PC to see it and access it. But by initializing the data will be erased.

You could try the drive with another cable on a different system and try again with data recovery software or partition recovery software. Still, the best option would be professional data recovery, WD has partners in the field.

WD official data recovery partners:
Support Answers

Good luck!


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A while back my external USB harddisk (Western Digital MyBook Essential, 1TB, NTFS) had a problem. Whenever I tried to write any files that would take more than a few seconds (at least 50 MB), it start copying, then freeze, along with the whole system.

The only way to continue would be to unplug & re-plug the MyBook. When I do so I'd get a small yellow triangle with an exclamation mark in the notification tray which doesn't say anything when I hover over it, & it would disappear when I click on it. Even after reconnecting it though, it remains unwriteable.

I did a WDDiagnostics scan that time & though it said there was no problem, when it was done, the MyBook started acting normally for a few months. Now it's started acting up again. No amounts of WDDiagnostics scans are fixing it. I've tried defragmenting it & am now doing a surface test using Partition Table Doctor, but I doubt anything will come out of it.

Reading from the MyBook is no problem, I can play music, movies, & copy files from it without any trouble. It's just writing to it that fails. Please help.

Drive space: 931 GB
Free space: 522 GB

A:Cannot Write Files to Western Digital MyBook Essential

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I just bought a WD Mybook Essentials 3tb USB 3.0 external hard drive and ran Windows 7 backup to create a system image. It failed and I get the error message: "one of the backup files could not be created . (0x8078002A).
I have tried formatting the WD as a MBR at 1TB and 2TB and get the same error. I talked with WD support and they said they don't support multiple partitions and to initialize it as GPT, and try it again. I did that with the same results.

Has anyone got the disk imaging to work with this external hard drive?

A:Create system image does not work with WD Mybook Essential USB 3.0

There may be something special about the 3TB My Book essentials.
The MBR is the first 512 bytes of the disk and it serves a number of functions. When it's a data disk it's the partition table which is of most importance.
The MBR partition table which is restricted to 2TB per partition. It's something historical.

GPT may overcome the MBR issue if you need 1 big partition. But I can't see why you can't partition in say 3x1TB partitions. I'm not sure why WD are telling you they don't support multiple partitions.

What puzzles me is you have tried formating the HDD as a 1TB (presumably 2TB unallocated) and it doesn't take an MBR and an image.

I have a 1TB WD essentials with 4 partitions (MBR) and it's full of images.

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Hi all,
so the title explains it all
what really happened was..
I dropped the external (drive was not spinning) and plugged it into computer,
it would sit at 100% usage, but 0% on Read/Write Speed

I attempted formatted via Windows Explorer, CMD, Hirens boot CD
I managed to remove the Volume to unallocated, but now cannot Formate or Create a new Volume,
i did manage to update the firmware, so i still have some hope that it can be fixed!!!
but i am out of ideas and seek help from anyone!!

Thankyou in advanced

A:WD Mybook Essential Unable to Format from RAW format

Also, the Western Digital Quick formatter for Windows fails to format the drive (it picks it up, but after viewing progress via Disk Management, it makes it to removing the volume but then fails and reverts back to RAW

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Alright, I'm putting this up here because I've noticed almost everyone here posting troubleshooting issues here with little to no amplifing information. In order to correctly diagnose a problem every scrap of information reguarding it needs to be known, after all you wouldn't feel comfortable with a doctor diagnosing you with a brain tumor after looking at your toes would you?
Don't know where to find it or what will help folks narrow down what could be the problem?
Read on.......

Take note of what the error boxes say when they popup, they are important!

1st and best trick to troubleshooting ANY computer.
Turn your computer all the way off, and leave it that way for at least 30 seconds, this will allow the RAM to lose whatever it was holding and give you a chance to take a break. This honestly fixes more problems I've herd of than anything short of a sledgehammer. :hit:

2nd thing to do.
What did you change last before this problem started? Was it something you downloaded? Something you installed? New Hardware? Anything?
Uninstall whatever it is and see if that fixes it, if so you've nailed the problem.

3rd thing to do.
Check device manager for anything that has a '!' on the icon, be sure to click on "view" and "show hidden devices" to see everything that could be going wrong.
If you see one, double click on it and see what Micro$oft has to say about it through their help and support section.

4th thing to do
Check ev... Read more

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Troubleshooting a Motherboard from the PC Guide​from: http://www.scsd.k12.wa.us/wrms/Info_tech/Beep Codes SG.pdf

When first troubleshooting your motherboard, check the following first.
1. power cable may be faulty
2. loose screws or other components inside the case - causes shorts
3. tight or pinched cables or wires
4. cables off one pin
5. red line of cable not on pin 1
6. loosened connectors
7. cables getting in the way of the CPU fan - fan does not run or makes noise
8. cables being pushed inside the mechanisms of floppy disks
9. loose mounting of the motherboard
10. motherboard touching case
11. cables to motherboard have black wires together (Check for correct wire configuration
plug in of the power supply cables, to make sure they are plugged in correctly.)
12. loose connections from the motherboard to a device
13. ports not securely in place
14. fan not securely on processor
15. processor loose in the socket/slot
16. examine the memory in banks
17. expansion cards are not seated fully into their slots
18. motherboard jumper settings are not correct - see motherboard manual

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Dear Team,
I have been trying to update the below mentioned pre installed software in my laptop. but i couldnt able to install. please help to install the same.

2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)

Installation date: ?16-?Apr-?18 10:52 AM

Installation status: Failed

Error details: Code 8024200D

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated
Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information: 

Help and Support: 

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I have a pretty simple inquiry. I was wanting to know if there are any non-essential things that I have running that I do not need (& that none of my installed programs need to run). I'm not positive if I need the stuff like O4 - Startup: DLHelperEXE.exe or stuff like O9 - Extra button: Wild Jack Poker - {17709D14-4A02-42c6-B9FA-18C90A851F51} - C:\Program Files\wildjackMPP\MPPoker.exe so I want to double check with someone who knows. Please let me know if I have anything running or installed that is not neccessary.
Thanks alot for any assistance you can give me.

Below is my hijack this...

Logfile of HijackThis v1.99.1
Scan saved at 4:48:48 AM, on 6/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\KOTV I-News\TrueWeather.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\P... Read more

A:SIMPLE QUESTION... Any non-essential things?

Go to Start-Run-type in MSCONFIG-click OK-click on Startup tab. The only programs I have running at startup are my antivirus and firewall. Uncheck everything else in your startup tabb, then when you find that you've unchecked something you really need at startup, go back and recheck it. All those programs will start when you go to play them, you don't need them running all the time in the background.

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I came upon this problem while trying to upload photos to Photobucket using IE 10.  Once upon a time, before Photobucket redid their site, and my IE upgraded to IE 10, I had no problems uploading photos.  But now when trying to upload to Photobucket, all I get is a photo placard with the "wait" icon in the middle, and nothing uploads.
I have since learned that running IE 10 without add-ons enabled allows me to upload to Photobucket but not to another site I use.  So I've been trying to disable the add-ons one at a time to see if I can determine which is the killer add-on and either disable it or remove it.  I have run across an YrJie New Games add-on which I cannot disable because the enable/disable buttons are grayed.  I learned where this add-on resides but am unsure if removing it from that location will actually remove this as an add-on.  Looking at the properties of this icon it says IeAdsBlocker.dll, and it resides in the Program Files folder all by its lonesome.  I'd like to know if removing this icon would remove YrJie New Games in the add-ons window or exactly how it should be removed.
And because I'm not a techno savvy person in this area, how can I determine which, if any, add-ons really need loaded?  What is needed for any site I visit?  Just visiting sites using IE poses no problems, unless I'm uploading photos.  As I said above, disable one thing and it affects another site.... Read more

A:Add-on Troubleshooting Question

Welcome to Bleeping Computer
Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download Security Check by Screen317.
Double click on the download and choose to run the program.
A screen similar to the one below will open, click any key to run the program.

When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.


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Hello to all,

I was wondering if any of the more knowledgeable people here could direct me to a guide or resource that would show how to troubleshoot wireless and LAC problems in vista, 7 and xp?

Like restarting NICs and resetting LAC's.

As always, thanks in advance and have a good one.


A:troubleshooting question

The primary resource I used and still use is this (Networking) forum. Secondary resources include the Windows XP, Vista and 7 forums.

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im having a lot of problems recently with my computer many programs mainly games i have keep crashing at times, some games are not heavy graphics based games some are, i think im having a video card or memory issue. is there a way or program that i can use to test my system and report back like if its a memory chip problem. something that can put a load on my system to see if the computer locks up or crashes as its been doing. i recently reformatted but this problem was occuruing before the reformat.

A:question about hardware troubleshooting

You can test your memory with Memtest86. Download the .iso and burn a bootable CD.

You might want to check your temps in the BIOS, it could be also be an overheating problem.

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I've found that this computer I'm using has been infected by mail.ru. I am not sure if it's a virus/malware/trojan etc. I searched for solutions to get rid of it via Google and I came across this website:http://www.bleepingcomputer.com/forums/t/506430/infected-by-mailru/
I've gone through the steps listed in the link above but I dont think I've been able to get rid of the virus entirely. Here are two reasons why:
I'm still seeing it appear on the programs list. When I click uninstall, I'm prompted in a foreign language and I am at a loss of what to do.
It seems to have caused multiple instances of Google Chrome to be running in Task Manager even though I only have one window with only a couple of tabs open in the Google Chrome browser.
Here are the logs from the troubleshooting process.
RogueKiller V8.8.0 _x64_ [Dec 27 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Family [Admin rights]
Mode : Remove -- Date : 12/29/2013 20:34:04
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 2 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL... Read more

A:Follow up question on mail.ru troubleshooting

This is the only remnant items associated with Mail.ru.The Programs list is just a remnant item and should be left alone. It's not doing anything.Open notepad and copy/paste the text in the quote box below into it:

c:\program files (x86)\Mail.Ru



Save this as CFScript.txt on your desktop.Referring to the picture above, drag CFScript into ComboFix.exeThen post the resultant log.Any other issues with this computer?

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I was trying to troubleshoot this for my dad over the phone, but his is the only wireless network I have ever put in and worked with, so it's kind of hard to do remotely.

Here's the background. He has a desktop with a wired connection to the Netgear wireless router that is hooked up to his cable modem. He has a wireless PCMCIA card in his laptop, which is running Win98. There is another laptop in the house with built in 802.11b.

Here's the problem. He can't access the internet with his laptop using the wireless card. The laptop with integrated 802.11b can access it fine. The desktop can access it fine. He says he hasn't made any changes recently. I had him hook the laptop up to the router with a wired connection instead of the wireless. He could access the internet. He said the light on the wireless card is blinking but when it was working fine, it would not blink. Hardware manager says the device is working properly. Rebooted multiple times. So I think, maybe the card has gone bad. He decided to run to CompUSA and get a new card to test it out. He puts the new one in and same problem.

Does anyone have any advice as to what might be wrong or something else to try? My experience with wireless is limited. Certainly something couldn't be causing interference with the signal from one laptop and not the other, could it?

Any help?

A:Wirless Networking Troubleshooting Question

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I have a troubleshooting question for my old 2010 Dell Inspiron 1750 if anyone could help.
Granted the computer is old and its never really used. I would like to restore the disk to factory default with all the apps and goodies that came on it from the store.
The PC is slower than a snail making its way across my driveway. :)
The laptop never came with a CD-Rom with the Vista OS on it. It did however come with a recovery partition on the drive.
Inside the recovery partition is a folder named Dell. inside Dell is a folder named factory.wim. Its approx. 8Gb in size and I think has my factory image on it.
Im having trouble importing the image using the imagex.exe tool supplied in the Recover> Tools folder. The version number of the Imagex file  is 6.0.6000.16386. is this the correct version? I'm pretty sure this is a x86 machine and
not a 64bit machine. I could be wrong. Would this matter for the imagex tool?
Some troubleshooting steps ive already attempted..

I've transferred the Recovery Files from the Recovery partition to my external hard drive.
Using CMD, I selected my Disk and "Cleaned" the entire drive.Ive created two partitions, 1) a 100mb partition marked as primary and active, and label of system. 2) taking up the remaining disk space, primary, and label of Windows with assigned letter of G. Both formatted with NTFS and used quick formats.I am able to access the recovery partition on my external drive.I at... Read more

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My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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Howdy, I'm new to the forums and am not sure if this is the proper topic to post this in. I've been having some trouble with an email account that is associated with a particular game I frequently play. I've regularly scanned after each attempted hack or hijacking attempt and am not sure if my computer has ever been secure since these attempts. This problem has been persistent for nearly a month or so. I've scanned with malwarebytes a few hours ago and it hasn't turned up anything suspicious. I guess my general question is if my computer is possibly infected that previous scans have shown nothing suspicious. Another thing worth noting is that the only email that has been successfully taken over is the one that is linked to that game. I've created more than my fair share of back up email accounts and those have been left alone. I was also curious if I could get some help in determining if I have any programs that are not necessary for my computer to run properly.

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I found myself with some free time today so I decided I might aswell start learning C++. Needless to say i got stuck at the first error i encountered.

#include <iostream.h>
int main()
int x = 5;
int y = 7;
1 cout "\n";
cout << x + y << " " << x * y;
2 cout "\n";
return 0;
While trying to compile the above code in ms visual c++ i got 2 errors saying that i should have a semi colon in points 1 and 2. Why is this and is it correct? I took the code straight from the tutorial.

error C2143: syntax error : missing ';' before 'string' <----thats the exact error.


A:Very basic c++ question

You're missing an operator.

#include <iostream.h>
int main()
int x = 5;
int y = 7;
cout << "\n";
cout << x + y << " " << x * y;
cout << "\n";
return 0;
but why code extra lines when this

#include <iostream.h>
int main()
int x = 5;
int y = 7;
cout << "\n" << x + y << " " << x * y << "\n";
return 0;
does the same thing?

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ok i uped thee fsb on my athlon xp 2400 from 133 to 140 at 1.65V times 15. when i try to get 144x15, my comp crashes. i asked my friend this but he doesnt know cause he doesnt use AMD cpu's, but when do i lower the multiplier and up the vcore. i mean, how will i know when to do these?

A:basic question about oc'ing

Ah man be careful! You cant fry your cpu by lowering, uping, chaning, the multiplier or FSB on your cpu in the BIOS, but you can and easily fry your cpu by making the vcore too high. the vcore is the voltage going do the cpu. You'll notice its real fine, as the selection only ranges from like 1.6 to 1.8.

CPUs all vary, some can overclock more than others, some less then others. Yours (cpu) is crashing when you make it too high because it cannot handle the speed, it may just be the cpu not liking it, or your cooling may be insufficient.

The fsb speed in your bios shows up as 133MHz and up/lower. Well you have DDR RAM, which is double data rate, and so PC2700 ram, which runs at 333MHz, shows up as 166 in the bios. Notice 166x2 = 266mhz, since its double data rate/DDR ram.

To get the speed of the cpu, its FSB (times)/x/* Multiplier.

133(fsb)*12.5(multiplier) gives you 1662.50MHz

You can make your cpu go faster, by raising the multiplier, raising fsb, or both.

Lets say your stock fsb is 266MHz, and your ram is PC2100. That means your ram runs at 266MHz stock. The ram operates at the same speed as the front side bus. When you raise the fsb to 270mhz (from 133 to 135 in the bios), your overclocking the cpu, and the RAM! so your cpu may be able to take the overclock, and the temps may be fine, but because of your ram, it may not be able to take the overclock, and thats making the system unstable/crash.

So what some people do to get around that, is they ke... Read more

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If I have an oem windows xp program on disk, and a copy of a windows install disk, can I then load windows to the disk?

Are the ebay disks any good for this? If not, where do I find a good windows install disk?

A:a very basic question


Originally Posted by rbig

If I have an oem windows xp program on disk, and a copy of a windows install disk, can I then load windows to the disk?

Are the ebay disks any good for this? If not, where do I find a good windows install disk?

It's complicated, and difficult to figure out. There's too many variables, and many XP versions have no documentation that I can find. This subject is currently my primary interest: How to reinstall XP on a computer that was either shipped without a reinstall disk, or the disk has become damaged or lost, without having to pay an exorbitant price for the disk.

First, you need to know what was installed. XP Pro or Home, what service pack level and what OEM (Dell, HP, etc...) or custom-built (retail, OEM, upgrade) etc....

You also need to know your Product ID, and have it written somewhere safe, because that is the only thing you have that is of value. When you lose that, you've lost your legal copy of XP and you'll have to purchase another.

That product ID will only work with certain XP disks. Which disk(s) is the primary issue. There is some interchageability, but there's not comprehensive documentation that I can find; some kind of "roadmap" that you can look at and say "I have this kind of XP, and so I need that kind of XP disk."

Finding a disk that will work with your PID is the goal.

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[1] When you have a contact highlighted in "Contacts", is there a keystroke that will dial that contact's phone number?

[2] Is there a way to have Outlook open to the Contacts screen?

I'd be most grateful for your emailing any answers to:
[email protected].

Many thanks,


A:Two Basic Question

[1] I don't see one, specifically. Right-click and choose Call contact. I don't see anyway, even customizing the toolbar since putting a "Call Contact" button just provides a drop-down button anyway. Seems this would require scripting, and you'd have to decide whether work or home would be the number you'd choose to call when you hit the shortcut key. You can also try this website: http://www.outlookcode.com/

[2] Tools-->Options, Other tab. Advanced Options button. Choose "Startup in this folder" to be Contacts.

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I am pretty computer illiterate. Please tell me if what I am trying to do is possible, and how to go about it.

I went for a medical test today (MRI), and asked for a copy of the scans to send to my brother, who is an MD. They gave me the scans on a CD-R. WHen I put it in my computer, I can open the file on my D drive and see the scans. \\

Is it possible to send this info via email somehow, by copying or attaching the file to an email? Or do I have to mail him the CD itself?

Thank you for clarifying this!

A:basic question, I think

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this may seem real basic to some, but i need some hints and/or advice..and i hope that i'm posting this in the right group..using outlook express as my news reader, have loads of pics downloaded on comp..is there a fast and easy way to put these onto a disk?..when it comes to this i'm all thumbs!!!..i do restoration work on the old muscle cars and some of the pics i really need to save but outlook express is bogging down with all the pics..any help will be great..thanks

A:a basic question


I'll choose the Newsgroups one

Okay, first off, do you have a paid newsserver that came with your ISP or not. If you do, then can guide you in the setting up. If not, its easy anyway

For the free one:

Go here http://freenews.maxbaud.net/ and type in anything in the Search Box at the bottom. eg virus or whatever you want. Next it will come up with a list of newsservers. Click on one of them and your Outlook Express will open. It will say you are not Subscribed to any groups. Do you want to download.
you do, so go for it. If you get a NNTP box popup saying error, then this server has timed out or has too many connections.
If this happens, just rightclick the server in the left and choose Remove Account.

However, you may find one that works and downloads groups. make sure that when you were in the above site, you checked to see if you can post or not. If you cannot and you want to, you can go here http://groups.google.com/groups?group=*&hl=en

For the above link, copy/paste into your Search bar as the *&hl=en gets missed off
and search for your group and post. You will have to join (free)

Now, to keep it running okay, you need to ensure that the timeout is set to 5 mins.

rightclick the server on the left and choose Properties. Advanced tab and move the slider bar to 5mins. Apply

Also, Tools | Options. Read. Under News, it has how many headers to get. Put that to 1000.

If you have any problems let me know.

As to the pics, have you moving onto onto ... Read more

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My pc was continually shutting down so I did a reinstall of win 7 home basic 64bit. Prior to this I bought a seagate ext hard drive and borrowed a wd external hard drive. I backed up my c drive to both using the seagate acronis and the wd smartware software.
Using the seagate drive I recovered the files to a new g drive partition on my hard © drive and this shows a volume of 200+gb yet when I click on this drive the folders are only showing a few thousand kb of information and I cannot access any of my original files.
What am I not understanding please?

A:Basic question

When you say you can't access any of your original files what is the error message that you are getting?
Is it possible you have hidden files? Enable viewing of hidden files?
When it says a volume of 200+ GB this could mean the total capacity of the partition and not your files. If you right click on the partition and click properties it will show you the used space versus the free and total space.

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I am pretty computer illiterate. Please tell me if what I am trying to do is possible, and how to go about it.

I went for a medical test today (MRI), and asked for a copy of the scans to send to my brother, who is an MD. They gave me the scans on a CD-R. WHen I put it in my computer, I can open the file on my D drive and see the scans. \\

Is it possible to send this info via email somehow, by copying or attaching the file to an email? Or do I have to mail him the CD itself?

Thank you for clarifying this!

A:help...basic question, I think

Sure, you most likely be able to select whatever files you want off the disk and email them. Are you sure you are going to be able to know which files are the images you want to send?

Also, depending upon the type of file and if the viewing software is exclusive to the vendor that made the disk, the image may not be viewable without the viewing software on the CD as well. We don't have enough info here to tell you anything specific.

But you asked if it was possible. Yes, it is.

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Is there a tutorial here or somewhere on the net that will walk a person through using Windows 8 and the differences between 8 and 7?

For instance, although I haven't played with it much, I'm not sure how to get to the directory tree with Win 8...doesn't seem to be a link to "my Computer."

A:basic question

It's easy to have the File Explorer that is pinned to the Taskbar open to Computer. Right click on File Explorer icon in Taskbar. In the popup menu you'll see the icon for File Explorer. Right click on it, then left click Properties. Replace what is in the Target line with this:
C:\Windows\explorer.exe ::{20D04FE0-3AEA-1069-A2D8-08002B30309D}

On the Desktop side you can make the system feel more like Windows 7 by using a software that enables the Start Button. See this tutorial:

On the Start Screen side of things, that's new to me too. I just got W8 about 2 months ago. Mostly I use the Desktop programs. The App I use most from the Start Screen in the local weather.

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Hi. Not sure how I should ask this, but please let me know what you need to know other than what I say below, thanks!

I have a Fujitsu Lifebook that they issue us from school that we can take home. At school, I can connect fine. However, when I'm at home it's a bit different. Once I'm connected at home, I'll open up Firefox and the loading icon just sits there forever, and all of the sudden, whatever I'm trying to load will come up quickly, as fast as it does on the desktop computer we have that connects wirelessly fine.

This period of regular-speed internet will only last for around 5 seconds or so, everything loads fine in that time. Right after though, it resumes doing nothing and things will pretty much not load at all until that 5 second period decides to come back. It's really useless and I hope you can help me find a solution.

If you need any specs or anything, please post and let me know. Thanks in advance.

A:Basic Question

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

Have you tried to do a system restore to before the problem occurred?
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem ... Read more

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When building a new PC does one fit the processor to the MoBo before or after fixing the MoBo in the case?


A:Basic question

put the cpu/heatsink and mem on before putting in the case.. It's also a good idea to test the board by booting it up with the cpu/heatsink/mem/vid card mounted before you mount it in the case.

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I have Windows 7 on Dell pc.

If I want to copy the entire "CONTACT" list to a USB hard-drive, how do I do that?

A:basic question

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this should be a basic vpn question to all you network admins..currently studying for my final exam, 216, and this question popped in my mind..

if i have 2 subnets, 1 subnet with a dhcp, and the other subnet with a vpn server for users to dial in..do i have to install the dhcp relay agent on the vpn server so that the dhcp assigns addresses to dial in clients? or can it be installed on any server on the 2nd subnet?

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I was wondering how you could use a previously created ".bas" file and run it on a computer that does not have a compiler. Do you have to rename it to ".com" or ".exe" or can you do something different?

A:A BASIC Question

You need it's original BASIC Program, what BASIC version is it?

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I intend to purchase a new PC, my 2nd & although I appreciate I must reload my software, operating system & ISP, I do not know how to transfer the stored info on my hard drives. I am worried that by being a "PC inadequate" I might lose the lot!! Please help.

A:New PC - Basic Question!

One way would be to temporarily load your present hard drive as a secondary on the new machine and transfer things as you want.

The other is to use XP's Files and Settings Transfer Wizard found in the System Tools. It can be used on both the old and new computers.

If there are specific things you want to save, there may be more explicit directions for them.

Also, software like Acronis TrueImage allows you to image your entire hard drive onto CD-RW's and then browse the image for files after the old machine is long gone.

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Is there a difference between deleting and disinfecting a virus ?

If so, which one is best.

Sometimes my anti virus deletes and sometimes it disinfects and I just wondered what the difference is.

Many thanks


A:Very basic question

I hope this link explains?


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Technology is not my gift in life, so I have a really simple question:

at home, I have an older desktop that is connected to DSL. I just got a new Lenovo notebook and want to be able to use it with a wireless network. Do I also HAVE TO buy a card for the desktop? I want the DSL access on both computers, but don't need wireless on the desktop. Am pretty sure it is too old to have a card, and don't want to have to buy one if there is a way to avoid it. Have not bought the router yet...
Thank you very much.

A:really basic question...

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I'm new to VCN and I googled a bit and found some cools VNC like RealVNC. But the problem is those VNC's require another software, something like a VNC client to connect to the VNC Server. I want a a dedicated VNC like connecting to VNC server using the remote desktop connection on Windows. It's like hosting a VNC on a IP or a domain.

If anyone knows about a similar thing, please let me know.

Thank you.

A:VCN Basic Question

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Is there any way to get more than 27 variables? (A-Z, and Theta)

Or is there any Left or Right function that I can use to store more than one value in any variable? (for example, if Str1 holds the string "ABCDEFG" could I extract "A", or "B", or "C", etc... from the string?

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I have a basic question.

I am downloading some files using emule.

I am new to this and I don't want Virus/Trojan/Spyware all over my computer.

Is there a way to scan the files before they can harm my computer?

I am not so tech friendly
so please write your answer in a non tech terms as possible.

Thank you very much.


A:I have a basic question

Hello and welcome to TSF.

As stated in our NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help page, we do not condone the use of p2p file sharing programs like eMule.

Best way to protect your computer is to stay away from them. This practice can make you vulnerable to data and identity theft. Please read this sticky:

Perils of P2P File Sharing

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I'm trying to get some info on Pick Basic's report editor ACCESS and how to edit a dictionary. Any ideas anyone??

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This might seem like a duh type question to you all,and maybe I should already know this,but,I'm wondering,,,how do you check for possible duplication of files on the hard-disc? With your answers I will probably slap myself and say,,,Oh yeah,of coarse...but at the moment this escapes my discerning intellect lol...and also Im "old",so
remember,please use the "KISS" theorem. Thank You
I have Vista Home Premium OS.

A:Solved: Basic Question

There is no REAL way of checking for duplicate files.

For one they could all have different file names and/or in different folders and the contents be the same.

There are a few programs out, but, I have NOT seen any that worked with Vista yet.

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New to DSL here AND wireless. Been on dialup since the beginning of internet (- 80's) so I am used to just running a phone jack to wherever I needed a computer. I just went with Bellsouth's DSL. (lying thieves - got their $58 a month service & they charge me $80.. but I digress). They sent me one router which I have hard wired to the ehthernet outlet on my old desktop HP. Now I realize that I need to get a laptop for backup, etc. Assuming that the laptop will come with the 802.11 wireless stuff, would my best bet be to buy a couple of the ethernet tranciever things .... One to plug into the eternet port on the router & another to plug into the ethernet port on the desktop? I live alone, so i'm not really trying to start a LAN for a family. I just want to be able to use the laptop in different areas of my house / still use my old dsktop PC & do it the easiest, cheapest, least likely to give me problems. Thanks.

A:really basic DSL/ethernet question

Not real clear as to what question you are asking!

If you decide to go with a laptop, most come with wireless adapters built in, but not all. To have this work with your existing setup, you will need to have a wireless router. You didn't state if the router you received from Bellsouth was wireless or not.

This would allow for roaming capabilities in your home provided you don't try to stray too far from the router.

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I have Comcast as my ISP and use their modem for cable TV, internet and phone service. I have a Netgear router with wired connections to two Dell Win 7 desktop pcs and a wireless connection to a Win 7 laptop.

I recently installed a small app called "Who is on my wifi"and on running its scan it detects my pc, my daughters pc, the router and the laptop.

I guess I lack fundamental knowledge of wifi networks and am confused by the scan findings.

When I first installed my Dell pc, it automatically detected the router and connected wirelessly. I later was informed that better download speeds would result if I used an ethernet wired connection to the Netgear router. Some time later my daughter installed her new Dell pc and I connected it to the router with an ethernet wired connection. So both desktop pcs now have wired ethernet connections.

Here is my dumb novice question: if the two desktop pcs have wired ethernet connections why is the "Who is on my wifi" scan showing them to be wifi devices? Is it possible that the two desktop pcs are somehow still connecting to the internet wirelessly despite the fact that they have wired ethernet connections?

Any insights would be appreciated,


A:Need help with basic network wi fi question

Hi.. I think the term WiFi is not really indicating wireless, I have a Netgear router and I can pull up the connected devices.. and that is all that is needed In My Opinion.
So, just because some application says they are connected, does not necessarily mean they are wireless..

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First of all, thanks for having this excellent site to solve my PC problems! Anyway, I have been running Norton Systemworks 2003 for 2 years now but my subscription expires on 6/23/05. I was going to get Norton 2005 until I read all of the bad reviews. It appears that I should download the free AVG antivirus according to the forums. Is this the right way to go or do you recommend another antivirus program? I am only concerned about an antivirus program. I didn't use much of the other Norton utilities on Systemworks. Thanks in advance for your help.

A:First post, basic question

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Hey guys, could someone please explain to me how the following works:

ISP provide Company A with Class C address of

Would Company A then use this IP address for the main router, and then all internal hosts use private address (e.g, etc) that channel through the router? (so all computers on the network will appear as on the outside line) Or can/would Company A use the range of for all hosts on the company network?

The way i see it is, if a host has to be reached on the internal network (i.e for someone wanting to connect to a terminal server from their home) then that terminal server will need it's own address ( rather than and all hosts that do not require access from outside the company network can use

Thanks in advance for your help!

A:Basic IP addressing question

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I'm trying to do search based on the value of a text field called "FindWhat". I keep getting an "Object not found" error

How do I access "FindWhat" for purpose of the query (this is for a Domino server but that shouldn't matter)

document.location="http://notes-c02/webapps/phonebk.nsf/ByName?SearchView&Query=" + document.Forms[1].FindWhat.Value

What should document.Forms[1].FindWhat.Value be?

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I'm trying to zip a folder on my desktop containing jpegs using winzip. The folder before zipping is about 12mb. i have right clicked the folder and chose winzip-add to zip file. I chose maximum compression. When i looked at the size of my zipped folder that to was showing 12mb.

how do I zip this folder so that it will reduce its size to the original unzipped one? i've only used winzip in the past for unzipping files. this is my first time at trying to zip.



A:winzip-basic question

i dont think u can get much compression with jpegs as they r already compressed
i had similar question with respect to mp3's and it was because it was already compressed
i think it is the same concept though the medium may be different
i dont know a lot about this and forgive me if i am way off

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