Over 1 million tech questions and answers.

Windows Explorer crashes while opening System Properties

Q: Windows Explorer crashes while opening System Properties

Hi There
After updating windows 8 when I try to launch system properties, explorer hangs and restarts itself but I noticed that it gives me activation section Product ID:Not Available...... Any Ideas ???

RELEVANCY SCORE 200
Preferred Solution: Windows Explorer crashes while opening System Properties

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Explorer crashes while opening System Properties

Try removing the update and see what happens.

Maybe take the time and fill in your system specs as well.

Read other 3 answers
RELEVANCY SCORE 100

The Explorer.exe issues only just started after doing all the windows updates, was like 160 odd updates. It also happened at the same time i could no longer open Java Games or Steam. Steam just closed itself, Java games come up with the java binary stopped working
I had issues before with Random Bluescreens when gaming, I reinstalled SP1 and they sort of stopped for awhile. Now the PC just randomly, Completly shutdown. When restarting i don't get an error like i was before but making it impossible to play anything. I ran Malware Bytes and Sophos Virus removal tool along with a few other different antivirus, All came back clean. Used the Sfc scanner and it came back with no problems

A:Explorer.exe Crashes when Opening System Properties. Random Shutdowns

Could you fill out your system specs so that we have an idea of what kind of hardware we're looking at? It will make it easier to help you.

Read other 1 answers
RELEVANCY SCORE 81.2

Hi. I have a problem and the issue is that when I open Control Panel and click System, Windows Explorer crashes. I have searched online and tried a few solutions but none have worked. Please help if you can. Let me know if you need any additional info from me.
 

A:Windows Explorer Crashes when opening system from Control Panel

Read other 16 answers
RELEVANCY SCORE 74.4

When I right-click a drive and select 'properties' in Windows Explorer, it crashes. It doesn't matter what the drive is (flash, external, internal)..

Can I fix this?

A:Windows Explorer crashes on drive 'properties'

3dpiper,
Now that is a new one to me.

When I find something that strange on a person's computer, then I run MalwareBytes and Microsoft Security Essentials.

Alghough you might want to try running SFC /SCANNOW from an elevated command prompt.

Keep running SFC until you get a clean bill of health from the program.

Here are a link:
SFC /SCANNOW Command - System File Checker

And here is a how-to:
________________________________________
ANTI-VIRUS - VIRUS and MALWARE REMOVAL / PROTECTION
1. Download MalwareBytes. Malwarebytes Malwarebytes
2. Disconnect from the Internet.
3. Disable your present antivirus software and firewall.
4. Remove your present antivirus software and firewall.
5. Install and run the MalwareBytes Quick Scan (remove any bad guys). 3min 29secs on my laptop.
6. Reconnect to Internet.
7. Update MalwareBytes.
8. Run malwarebytes quick scan again.(remove any bad guys). 3min 38secs on my laptop.
9. Run MalwareBytes full scan. 16min 8secs on my laptop. With large,full disk ~2hours.
A. Disable your present antivirus software and firewall
B. Remove your present antivirus software
C. Download Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
D. Run Microsoft Security Essentials. Quick Scan - ~8 min on my laptop.
E. Run Microsoft Security Essentials. Full Scan - ~ 1hr 50 min on my laptop.
Now I advise you to uninstall MalwareBytes and only install again when and if you need it.
Why?, you ask. Leaving Ma... Read more

Read other 5 answers
RELEVANCY SCORE 73.6

Hello everyone.

I have been unable to view the properties of certain files. Whenever I select the file, right-click, and select Properties, Windows Explorer crashes and restarts. The same thing happens when I try to select Properties through the Organize menu dropdown.

I found a couple of relevant threads in this forum, but they don't seem to have been resolved:

http://www.sevenforums.com/general-d...ties-file.html
Right Click Properties Crash

My issue is more similar to the first thread. It is only files, not folders or drives. And it is only certain types of files; the affected file types seem to be video files in general, while all other file types seem OK, although mp3 files seem to be a mixture of both (some works and some fails).

Anyway, I have tried all 4 methods provided by Sir George in the first thread. My graphic drivers are up to date, the sfc/scan came up clean (screenshot 1), the Microsoft Safety Scanner came up clean (screenshot 2), and the problem persisted after booting in safe mode, as well as after a clean boot.





I have even scanned and fixed the registry using AVG PC TuneUp, turned off the Data Execution Prevention (DEP) feature, and scanned the hard drives for errors. There were no errors found from scanning the hard drives, and the problem remained.

Can anyone please provide me with further advice or instructions? Any insight would be very much appreciated.

Thanks!

A:Windows Explorer crashes when trying to open certain file properties

Have you tried uninstalling AVG?
What is the file association of video files (avi mpg mp4 etc.)

Mine is set for
.avi - Windows Media Player.
all .mp* - Windows Media Player

Look in Control Panel, Default Programs.

Read other 9 answers
RELEVANCY SCORE 73.2

Hi,
I am facing an issue. On Exchange server, whenever I open Internet Explorer- the server restarts. This happens every time. Can some one please help me out. what causing this restart? OS version 1607.

Read other answers
RELEVANCY SCORE 68

I have a file on my desktop folder where I keep anything that I've downloaded. its a pretty hefty file but its never caused any problems for me until now. when I open it, I have about 5 seconds before a message box appears that says "windows explorer has stopped working" and it has to restart, closing any explorer windows. no other file does this and it only just started the other day. I haven't downloaded anything recently that could cause this. I've tried deleting it but I have to permanently delete the entire folder because it's too big for the recycle bin. I don' want to delete it in case I delete something that I would prefer to keep, and I can't move anything out of it because it crashes before I can C+P or move the file. Any help would be appreciated

A:Windows Explorer crashes when opening a file

Try running a checkdisk How to Use Check Disk in Windows Vista — MAXIMUMpcguides – Windows Vista tips, tricks, help, and how-to guides Also run SFC: System Files - SFC Command Post back the results.

Read other 1 answers
RELEVANCY SCORE 68

Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
http://windowsxp.mvps.org/slowrightclick.htm
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

Read other 11 answers
RELEVANCY SCORE 67.2

I'm running WinXP since 2001 and never have encountered such a problem before.

It began after the last fresh installation. Anytime I try to open the fonts window from Control Panel, it causes Windows Explorer to crash. Error message refers to fontext.dll.

I tried to repair the fonts folder with Tweak UI, but it didn't helped.

The problem occurs only when I use Control Panel to open the fonts folder. There are no problems when opening the fonts folder directly from My Computer.

Any ideas?
 

A:Opening fonts window crashes Windows Explorer

Read other 7 answers
RELEVANCY SCORE 67.2

Hello!

About since I installed jdownloader this afternoon (and afterwards removed "search protect" with AdwCleaner and Malwarebyte Anti-Malware), my Windows explorer regularly freezes.
It does so whenever I do a right-click on any folder or disk or on the free space inside a folder or disk.
It also crashes whenever I open folder, which I have not recently opened or to which I added a big file (bigger than about 1 MB) recently. I could open some folders since this error came up but after adding a file to them, this is not possible anymore. Windows explorer being able to open some folders is probably due to it cashing/indexing some information.
I can read everything using cmd (cd & dir) and execute files directly though.

In safe mode Windows explorer works fine.

What I did so far:
- Following this guide (Right-click is slow or weird behavior caused by context menu handlers) I removed all the handlers in the registry in HKCR\AllFileSystemObjects\shellex\contextmenuhandlers, HKCR\Folder\shellex\contextmenuhandlers and HKCR\Directory\shellex\contextmenuhandlers. Deletion of one handle in HKCR\Directory\shellex\contextmenuhandlers called "WorkFolders" only produces an error. I therefore could not delete this one. It did not help. Afterwards I recovered the registry keys.
- I used system recovery to switch back to a state from the day before yesterday.
- I tried disabling all the files in auto-start using the task-manager with no improvement.
- I ran &... Read more

A:Windows Explorer crashes on right click and opening folder

Windows Explorer is one of the most important program in Windows. When you open it, it does lots of things in the background such as updating the registry, updating the start menu etc...
Most of the problems are caused by Shell Extensions and I know you did some registry tweaks. However, before you go on, you need to run from the elevated command prompt:
dism /online /cleanup-image /restorehealthsfc /scannow <== Might have to run multiple times until you get the message: Windows did not find any integrity violation.Then use this link: Right Click Menu Lag on my pc

Read other 10 answers
RELEVANCY SCORE 67.2

As the title says, every time I open my download folder a message pops up saying that Windows Explorer has stopped working.

Sometimes it crashes straight away, and other times it crashes after about 10 seconds, after the green loading bar has reached a certain point.

Does anyone know how I can fix this problem?

A:Windows Explorer crashes when opening downloads folder

Welcome
See if it works with a clean boot? If it does follow procedure to find the cause
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Read other 21 answers
RELEVANCY SCORE 67.2

Hi, I am running Windows XP Home Edition with Service Pack 2.

Just recently, whenever I go to open anything that has an explorer window, I get the error saying that windows has encountered a problem and needs to close so on and so forth. So, I click the "don't send" option and the explorer window closes and my desktop refreshes.

When I went to view the details, it had something pertaining to the "shdocvw.dll" module and I tried finding other solutions to it, but nothing seems to work so far. If you can help me out, that would be great because I can't even open .zip files that I download or open my music folder.

A:Windows Explorer Crashes When opening My Computer, documents etc.

Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized) (Note that there is a space between sfc and /scannow)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.


In all likelihood you will be prompted to insert the Windows XP CD.

Read other 6 answers
RELEVANCY SCORE 67.2

Recently my Videos folder became unaccessible as it would crash Explorer after a couple of seconds after it opens. Yes, it does open, I can go into a subfolder/click on a file before it decides to die. I'm running Windows 7 64bit with a TB harddrive. That drive in particular had about 750 gbs, of which the Videos folder is unsing up 167.

I did some research and found that it may have been due to that folder having too many large files. I personally think that my computer is more than adequate to handle them, but tried switching the view from Thumbnails to List, which didn't help at all.

Oh and of course I ran virus-scan and malware scan and all that, found nada.

I also saw that it may be due to a corrupt video file, which does seem possible, but I do not know a way to solve that problem, as do not know which file it could be, and even if I did I would have no way of getting to it before it crashes.

Deleting the folder is not an option. There are simply too many valuable videos collected over time in there (no not pr0n, so scratch that off the possible list of problems...)

Any help would be greatly appreciated!

Read other answers
RELEVANCY SCORE 66.4

Hi all,

I've just transferred all my work from one laptop to a new one in the expectation that this would make life quicker & easier - not a bit of it. Instead, I find that windows explorer crashes out every time I try to access a folder on the C: drive with lots of photoshop images in it (although it seems to work fine when I try to access the same folder on my backup E: drive). It hangs, then gives me an error message saying its got to close. The details it provides when prompted include a list of 109 modules followed by a .dll file, and a series of different threads. . . ?

System information is Windows NT 5.1 Build: 2600

Any thoughts from anyone would be greatly appreciated.
 

A:Windows explorer crashes when opening a folder with lots of images in - why?

Read other 12 answers
RELEVANCY SCORE 66

A recent problem that I have experienced is that, everytime I try to open certain control panel options a window opens, then closes just as quickly. It does this everytime I try to open these control panel items:

Autoplay
Backup and Restore Centre
Default Programs
Ease of Access Centre
Network and Sharing Centre
Parental Controls
Performance Information and Tools
Personalization
Power Options
Speech Recognition Centre
System
User Accounts
Welcome Centre
Windows Anytime Upgrade
Windows Sideshow
Windows Update

To fix this problem I have already tried:

Rebooting the computer
Virus Scan
System Restore (I used my Vista disc for this one as I can't open the Backup and Restore Centre on my computer at the moment).

These methods have been ineffectual.

The most recently I used any of the services listed above was Monday April 20 on which I used the Network and Sharing Centre. I first noticed the problem yesterday (Thursday April 24), after I fixed a startup issue using "Startup Repair" (found on the vista disc) I tried to open system properties to no avail.

My current system:

OS: Windows Vista Home Premium 64bit
CPU: Intel Quad Core 6600 @ 2.6GHz
RAM: 4GB DDR2 @ 800MHz
More details available on request.

Please could someone help me solve this problem?

Read other answers
RELEVANCY SCORE 66

Whenever I right-click on an mp3 or wma file and choose "properties", it causes explorer.exe to have an error and I have to restart it from Task Manager. I renamed the files to mp2, mpeg, and wav and there was no longer this problem. Do you know what's happening??? Also, my mp3 files are being "modified" without me doing anything. No content seems to be changed but according to Windows it is still modified, which is bothersome when I want to only access my most recent songs. What's happening with my music????
 

A:Explorer.exe crashes whenever I try to access the properties of MP3 or WMA

Might as well start with the basics, Anti-virus check and Ad-aware.
 

Read other 3 answers
RELEVANCY SCORE 66

I've looked at other similar cases--disabling thumbnails does not fix the problem. System restore didn't work, nor did clean boot.

I've got a .dmp file but it's around 100mb in a zip file, so on google drive: https://drive.google.com/open?id=0B7...01TdFM3dnIta0E

Thanks for any help!

Read other answers
RELEVANCY SCORE 66

I've looked at other similar cases--disabling thumbnails does not fix the problem. System restore didn't work, nor did clean boot.

I've got a .dmp file but it's around 100mb in a zip file, so on google drive: https://drive.google.com/open?id=0B7...01TdFM3dnIta0E

Thanks for any help!

Read other answers
RELEVANCY SCORE 65.2

I have had an on going issues with Vista crashing and then restart, some times it does it so quick that I hardly notice it because it was just the OS restarting not the computer rebooting. The how and why Vista would restart was unknown though I do remember a couple of times I would get a media player error but that was not consistant.

However, now the error is consistant and I can replicate it. On certain files, when I would RIGHT Click on the file to look their property Vista will crash and after scanning itself, restart up. At first I have not paid attention to the files in question but today I noticed that when I went to look at the properties for Gas Powered Games' Dungeon Siege 2, because it crashes every time I try to start it (I just reinstalled the game yesterday and while I ran into an online issue, was able to play the single player version fine but today when I tried to start the game it won't start and crashes).

I did two searches under Vista restarting and Vista restarting when Right Clicking properties and after reading the 75 results, there were a few threads that had very similar issues but they were locked and none of them had an answer.

So, let's try it again, anyone got a clue about this issue?

My system is an ACER, that I keep updated with Microsoft Update and protected by AVG as well as the Microsoft utilities.

A:Explorer Crashes and then restarts when Right Click on Properties

Are you sure its not just Windows Explorer crashing? I don't see how the OS could restart but not the computer. Try typing sfc /scannow into your start menu. This will check you system files and repair them if they are indeed damaged.

Read other 12 answers
RELEVANCY SCORE 65.2

Quite a bizarre one - every time I try to view the properties of any file or folder, I'm met with:

"Explorer.exe - Application Error

The instruction at "0x02e1415b" referenced at "0x000000000". The momory could not be "written".

Click on OK to terminate the program
Click on CANCEL to debug the program"

Has anyone even encountered this before? Searching the forums produced nothing.

Thank you very much for your time and effort - it's well appreciated.

A:Explorer Crashes on loading Properties Window

Quote:





Originally Posted by JohnnyUK


Quite a bizarre one - every time I try to view the properties of any file or folder, I'm met with:

"Explorer.exe - Application Error

The instruction at "0x02e1415b" referenced at "0x000000000". The momory could not be "written".

Click on OK to terminate the program
Click on CANCEL to debug the program"

Has anyone even encountered this before? Searching the forums produced nothing.

Thank you very much for your time and effort - it's well appreciated.




Hi JohnnyUK have you seen this http://www.microsoft.com/resources/d...d_stp_hwpg.asp give it a shot. Also take a look at this http://www.microsoft.com/resources/d...d_stp_hwpg.asp.

Read other 2 answers
RELEVANCY SCORE 61.2

Hi guys,

When I'm trying to burn discs with files or photo's, I am receiving Windows errors and crashes which mean I have to reboot. It always asks to send an error report but not sure if this is any good.

I seem to have a lot of running processes on task manager when I first boot up so not sure if a virus is installed by accident. Can someone have a look at my HiJackThis log please? This is a fairly brand new laptop so mind-boggled, unless my wife has messed it up!!!

Logfile of HijackThis v1.99.1
Scan saved at 23:13:22, on 04/09/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.E... Read more

A:Windows Explorer Errors and System Crashes

Just as an addition, I do not own an iPod so not sure why iPod software is installed!!
 

Read other 1 answers
RELEVANCY SCORE 60.4

Hi. Today morning I started my PC and just after the start up Windows Explorer crashed and restarted and then did (and does) the same every 10-15 seconds. I googled the problem and did following steps (not in the same order as below) which didn't resolve the issue:

- restarted few times and switched off PC completely;
- tried to fix registry with Vit Registry Fix;
- did SFC /SCANNOW and it finished with information that some issues couldn't be fixed;
- ran Malwerbytes with no malware found;
- did a full Kaspersky Internet Security scan with no viruses found;
- did a clean boot (all non-windows services were not used) and it still crashed;
- did a diagnostic start up (so only basic windows services were used) and it helped;
- I wanted to do a system restore but Windows doesn't have data on any restores, meaning I probably haven't started the service (doesn't it make it automatically?);

Other info:
- system works fine in Safe Mode and diagnostic start up, thus eliminating issue with external applications;
- when in normal mode and crashing I looked at processes appearing and disappearing and found out that at the crash process the file dllhost.exe disappears then and shortly after appears back (it may or may not be relevant);
- I didn't do any major updates yesterday (only updated Steam platform and installed one new game);
- I can't do perfmon /report as in Safe mode it doesn't display anything and in normal mode I don't have enough time to start the applicati... Read more

A:Windows explorer crashes (and restarts) on system start-up.

Just an update - based on my experience with "fixing" the system, I've decided to back up the data and make a fresh installation (no point in loosing more time on trying to resolve the issue but just spend the time on new system and at least enjoy a faster Windows for some time). Funny though that a year ago I had to do the same due to some dll corrupt file (it was much worse then). I really love Microsoft!

P.S. Thanks for reading this thread, if you think you may add something (so in the future if someone looks for info on how to fix it) feel free to add some advice.

Read other 3 answers
RELEVANCY SCORE 60.4

My Win 7 Home Premium pc has just started to have an odd problem.
 
If I open Control Panel > System, Windows Explorer crashes; "Windows Explorer has stopped working" dialogue. It does not happen when  I select another option in Control Panel.
 
Any advice please?

A:Control Panel > System crashes Windows Explorer

Have you tried running
sfc /scannow from the CMD prompt with administrator rights?
 
Dick

Read other 47 answers
RELEVANCY SCORE 60.4

Logfile of HijackThis v1.99.1
Scan saved at 10:18:31 AM, on 9/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\TFNF5.exe
C:\WINDOWS\System32\Hmzeet.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\byckqq.exe
C:\Program Files\ohra\mbsi.exe
C:\WINDOWS\System32\?ti2evxx.exe
C:\Program Files\winCMAPP\wincmapp.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\QkcA\command.exe
C:\Program Fi... Read more

A:Explorer crashes before opening

Hello,

Before we start, I want you to understand one thing first. You have a very bad infection which is very difficult to remove. It requires a lot of work - both from you & me together. I'm gonna request for your full cooperation during such time. You should not at any time skip any of the steps outlined herewith nor do any of the fix outside out the order as I've laid out. Doing so may render the fix to be ineffective

Please take note of any problems you encounter during the fix & post them when you have completed the fix.

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =


Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory


= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =


Download & immediately run - L2MFix.exe
Click "Install" to extract the contents to a newly created folder.

Close all other opened programs before running this tool

From within the newly created folder, locate & run L2mfix.bat
Select option #2 - Run Fix - by typing 2

Press any key to reboot your computer.
After the reboot, your Desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, you will be presented with a log. Save the contents of that log as I shall require you t... Read more

Read other 3 answers
RELEVANCY SCORE 59.6

I have an Acer 4810t laptop, 3GB Memory running Windows 7 home edition 32 bit. I have no 3rd party firewall and am running Norton 360 (subscription fine and up to date)

Was working fine until recently. First thing I noticed was computer wont shut down. It progresses, logs off and goes to 'Shutting Down' screen. But never gets passed this. I normally have to hard reboot, although at one point it did go to a blue screen of death.

I thought I might, then, need to update system, but I cannot get to my Windows Update screen. I choose it from Control Panel and Windows Explorer freezes. The pointer turns to a rotating circle, and that is it. I cannot even kill it in task manager.l

Finally, I thought I'd try a System Restore but this won't even load into a window at all. Clicking it has no effect.

Lastly, I did try a fix I saw somewhere about the SQMCLient but this this didnt fix anything.

I really hope someone can help!!

A:Windows Update crashes Windows Explorer, System Restore

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the crashes/freezes

Read other 2 answers
RELEVANCY SCORE 59.6

I have an Acer 4810t laptop, 3GB Memory running Windows 7 home edition 32 bit. I have no 3rd party firewall and am running Norton 360 (subscription fine and up to date)

Was working fine until recently. First thing I noticed was computer wont shut down. It progresses, logs off and goes to 'Shutting Down' screen. But never gets passed this. I normally have to hard reboot, although at one point it did go to a blue screen of death.

I thought I might, then, need to update system, but I cannot get to my Windows Update screen. I choose it from Control Panel and Windows Explorer freezes. The pointer turns to a rotating circle, and that is it. I cannot even kill it in task manager.l

Finally, I thought I'd try a System Restore but this won't even load into a window at all. Clicking it has no effect.

Lastly, I did try a fix I saw somewhere about the SQMCLient but this this didnt fix anything.

I really hope someone can help!!

A:Windows Update crashes Windows Explorer, System Restore

1.burn special recovery disk for Windows 7 Download Windows 7 System Recovery Discs &#x2014; The NeoSmart Files on other computer,burn,boot it and restore system METHOD II System Restore

2.Pack all *.DMP files from C:\Windows\Minidump folder and attache to post

Read other 9 answers
RELEVANCY SCORE 59.6

Hey there,

I (my wife) is running Windows 7 Home Premium (64). Windows explorer crashes when:

-Searching with more than 4 characters in the start menu
-Opening the Network and Sharing Center
-Various other times that seem unrelated

I have attempted:

-Startup repair X3 : it catches problems but doesn't repair them
-sfc /scannow command : also catches problems, and the CDA log shows all of the corrupted files.
-Copying the system32 files from a fresh windows install to fix the broken dll files while in another os : this didn't seem to have any affect
-System Restore doesn't have any images before the issue began
-Full system antivirus and malware scan and rootkit detection with no results showing (doesn't rule it out, but I used Norton commercial, Mbits, Lavasoft, and Kapersky online all in safemode, and some rootkit detectors)
-Repair Install : hangs when initiated
-Updating windows to SP1 : it seems the system attempted to update some time ago and failed or was interrupted. Now SP1 won't install, the updater hangs
-in an attempt to fix the windows update hanging issue, I tried:
-Installing the system update readiness tool (Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] from Official Microsoft Download Center) : the update hangs too
-Installing the fix it program here (Fix the problem with Microsoft Windows Update that is not working) : didn't make a difference
-renaming the softwar... Read more

A:Windows 7 Corrupted System Files - Windows explorer crashes

The regular hangs seems to down to a possible hardware issue. So I suggest getting the hardware looked at by a professional PC repair person, as the tasks you have tried should have worked.

Read other 3 answers
RELEVANCY SCORE 59.6

Yesterday I received a message asking if I wanted to download Explorer 8 and I did it. From that moment on I cannot access Internet Explorer.

I have tried a system restore going back 3 days and that didn't work. My internet explorer opens and then it CRASHES. What do I have to do to go back to being able to open Internet Explorer fully.

Thanks - Ellen Robinson
 

Read other answers
RELEVANCY SCORE 59.6

Hello everyone ,

today, I wanted to modify my start orb, so I changed something in explorer.exe. I did back the original up.
When I found that it wasn't really to my liking, I restored the original explorer.exe, and here is were the problems began.

When accessing certain folders, such as my user folder and my external hard drive, explorer.exe just crashes and restarts.

I have included a dump using Debugging Tools for Windows, I hope you can help me!

Specs:
Windows 7 - build 7600 (RTM) 16385 - x64.

A:Explorer.exe crashes while opening certain folders

Bump?

Read other 4 answers
RELEVANCY SCORE 59.6

I'm at my wits end.
 
I have a couple of folders on 2 different drives that have .mp4 video files in them.
Whenever I attempt to open the folders, Explorer.exe (or the replacement I tried) crashes.
 
Here's my specs and what I've tried so far:
 
Windows 7, 64bit, all current updates for Windows and drivers, etc.
12 Gigs RAM, Nvidia GTX 970.
 
I can delete the files in a DOS window.
I already instructed Explorer to NOT show Thumbnails.
I have scaned with Malwarebytes, etc and am not infected.
A run of System File Checker reported several issues that it could not fix.
None of them involved Explorer.exe, but some were interesting:
 
The list is not all that long, so you'll find it directly below:
**** How would I go about repairing these files? ***
 
2016-01-24 17:26:46, Info                  CSI    000002bc [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:26:49, Info                  CSI    000002be [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Cul... Read more

A:Explorer.exe crashes when opening a folder containing an .mp4

Maybe a shell extension causing the issue, rather than native Windows code. Ddownloaded a free Shell Extension manager that lets you disable individual shell extensions, ShellExView from Nirsoft. http://www.nirsoft.net/utils/shexview.html

Read other 4 answers
RELEVANCY SCORE 59.6

Hello, and thanks in advance for helping me out.
I am using a Windows XP SP2 machine with 1.2 ghz processor and 640 mb of ram.
My antivirus is NAV 10 corporate, it's up to date, and I also recently ran and updated Adaware and Spybot S&D.

Now for my problem. - There is one certain folder on my hard drive that crashes explorer.exe every time I open it. The folder contains some video, picture, audio, and text files. I scanned the folder with Norton and turned up nothing in the way of viruses. I checked for errors on the drive and it turned up nothing.
One thing that baffles me is that explorer doesn't crash immediately. If I click fast enough, I can view files from the folder, like a video for instance. But about the time the video gets started, I get the error message saying explorer.exe has encountered a problem and needs to close. I know lots of people have this error and this problem, but most of the posts I've read about this seem to be a little more general, in that they are crashing at random times.
I only have this problem with this one folder. The rest of the hard drive works fine.
I think that somehow a file within the folder must be corrupt, or maybe there's a bad spot where that folder is located on the hard disk. Is this a possibility?
Really, I suppose what I need to know is: How can I figure out which file (if it is one particular file) is causing this crash?

Error Signature:
AppName: explorer.exe
AppVer: 6.0.2900.2180
modname: divx.dll
... Read more

A:explorer.exe crashes when opening 1 certain folder...

Read other 9 answers
RELEVANCY SCORE 59.6

Seems to be solved, read last post.

A:Need help, explorer crashes when opening any folder

Hi TelefonHonda,
I was wondering if you have Vista Service Pack 1 installed?
Raj

Read other 7 answers
RELEVANCY SCORE 59.2

So, I very recently graduated and as a congratulations, my brother-in-law gave me a brand new Nvidia 9800GTX for my computer. I was running Windows 7 Professional 64-bit when I installed it and I immediately saw a drastic increase in performance. However, when I turned my computer off for the night, I noticed that it would hang at the shut down screen and never actually turn off.

Refusing to believe that the new card was at fault, and having next to nothing on my C partition after my most recent formatting, I decided to go ahead and reinstall Windows to hopefully fix the issue. This is where my other problems started in. Suddenly Windows Explorer was crashing whenever I tried to use my disk drive and my system would randomly lock up. After assuming my install went wrong, I tried reinstalling twice more and neither worked.

Finally, I got fed up and reinstalled my 32-bit copy of Windows 7 Professional and it still didn't work. As of now I've removed the new card and put my old 9500GT back in to find that I'm not having a single problem with the 9500. Does anyone know of any solutions to this? I'd really love to use my new card, but it's obviously causing some pretty serious errors.

A:Windows Explorer crashes and system freezing after video card upgrade

What are you using for a power supply? The 9800GTX recommends a minimum 450W supply with 2 - 6-pin connectors. It draws 140W.

The additional power being drawn by the card and the hard drive at the same time may be maxing out your power supply. If the supply is old it is not putting out its maximum rating anymore too.

You could also disconnect the power to all other components except the hard drive and video (including USB devices) and test to see if the issue goes away when drawing less power.

Read other 6 answers
RELEVANCY SCORE 58.8

Hello,

Since yesterday my pc suddenly started to generate explorer.exe crashes on everything that I try to do. Opening a file in Notepad by "browsing", trying to open "My Computer" or "My Documents" and even trying to browse for a program by using the Task Manager.

When I logon, explorer seems to start fine (sometimes) or immediately when the background is loaded, the error is thrown and the loop initiates...
Sometimes it stops looping the error after 4 - 5 times and then I have to stay away from any file browser, but mostly this is a never ending loop of explorer crashes.
I've tried the following fixes:
- sfc /scannow ===> no errors detected/solved
- malwarebytes ====> nothing detected
- panda antivirus / trendmicro Housecall ===> no virusses detected
- ccleaner (clean register included) ===> no help at all
- system restore to a point before the last windows update ===> no solution
This is the error message logged in the Event Manager:


Code:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x460
Faulting application start time: 0x01cd2ba97cfd8387
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bc449a32-979c-11e1-9bd0-... Read more

A:explorer.exe crashes on login and opening this computer

This may be an application or service conflict. It could also be a corrupted program that is causing the explorer.exe crash.Troubleshoot Application Conflicts by Performing a Clean Startup

Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

Read other 1 answers
RELEVANCY SCORE 58.8

Hi all,

I don't know if this is the appropriate section, but I'm having trouble with my MSN Explorer.

Whenever I try to open the "Download Manager" or try to download something (which automatically opens the Manager), the browser crashes. I can download things using either Firefox or IE and I've had this issue before, found a command somewhere online I could run (using "Run") and that solved the problem. However, I can't seem to find that command (which was on another forum somewhere) and was hoping someone here knew what it is.

Thanks!
Brian

A:MSN Explorer Crashes when opening Download Manager

Any ideas anyone? I know that maybe not many people have/use MSN Explorer but I thought I'd ask anyway here.

Read other 1 answers
RELEVANCY SCORE 58.8

Explorer.exe quits working when I try to start control panel. I get "Windows Explorer has stopped working" then the window changes to "Windows Explorer is restarting". This is a left button click and it does not matter where I try to start control panel. Any help would be greatly appreciated.

Read other answers
RELEVANCY SCORE 58.8

As title suggests: when I try to open or explore My Bluetooth Places Explorer crashes and reloads. It is annoying. Is there any way to fix this?
 

Read other answers
RELEVANCY SCORE 58.8

whenever i open a folder like my computer, control panel, or any kinds that opens a new window my desktop/explorer.exe crashes and this appears

PLS I NEED TO SOLVE THIS help meee!!
i just need the easiest way to do this

A:explorer crashes when opening folders or window

Do the following:

1.) Run SFC /SCANNOW Command - System File Checker (Do option 2)

2.) Disk Check

3.) Troubleshoot Application Conflicts by Performing a Clean Startup

Please follow these tutorials and post back please.

Read other 2 answers
RELEVANCY SCORE 58.8

Hello most awesome of !Please-help-me-fix-my-box! forum members!!!

My setup is...
Windows Xp
AMD Athlon64 3000+
3 gigs DDR2 RAM
Nvidia GForce 6600
Asus SLI-Deluxe motherboard
Western digital hard drives
Sony DVD RW DRU-720A
Floppy- FDC generic....

I have this issue I've been working around...
This has been happening for a while, every time I open certain folders, (as you have no doubt read from the title, and on one folder it is an entire drive) my windows explorer crashes, I can still access these drives using a Linux boot and I can still access all files through programs, but if I try to move a file, it will cause a crash in what ever folder I place it in, (not in Linux).

I believe the can't delete folder-"Access Denied" issue is separate but related. This happens only when I cut and paste from one section of the drive to another of the same drive. In which case I am locked out from being able to open the file (says the folder is empty) and I cannot delete one or more files within.

I have run UBCD and done the memory tests with no errors, I'm clean for viruses an malware, I have avg's latest and spybot. I finished doing a HijackThis check before posting this thread and everything was clean. I hope this helps...

Thanks...
.B.
 

A:Can't Delete Folders/When Opening Win explorer Crashes!

See if this will work:

Go to Windows Explorer>Tools>Folder Options>View scroll down and uncheck the box "Use Simple File Sharing", then right click the folder>file in question>Properties>Security>Advanced>Owner>Set Permissions.
 

Read other 2 answers
RELEVANCY SCORE 58.8

Hi, I would like to know if someone could help me on a Windows 7 crashing issue.
It's been a while since I have been experiencing crashes of Windows 7 explorer when I open an internet browser. I've tried mozilla, chrome and IE, but still, all of them make the explorer crash. Although the internet browser works fine, i can't swich windows for like five minutes... and then it comes back to normal. I know, it's really weird, but can someone help me?
If so, thank you very much!

A:When opening internet browser, explorer crashes.

Try checking you firewall settigs... its possible its preventing it from starting properly..Or maybe a virus?

Read other 1 answers
RELEVANCY SCORE 58.8

Hi,

Can someone help me out? Explorer.exe crashes when I play the games DOTA 2 and Victoria II.

And sometimes, when I'm at the desktop, explorer.exe crashes for no reason at all.

I've included an event log below if it helps.


Code:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ole32.dll, version: 6.1.7601.23392, time stamp: 0x56eb3627
Exception code: 0xc0000005
Fault offset: 0x0000000000029792
Faulting process id: 0x1728
Faulting application start time: 0x01d19d9f189ceb78
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 3a9fa45a-0993-11e6-af0e-f0def1fd2aa8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<EventRecordID>42863</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17514</Data>
<Data>4c... Read more

Read other answers
RELEVANCY SCORE 58.4

Hi Everybody,
I recently encountered an error stating
Faulting application name: explorer.exe, version: 6.1.7600.16768, time stamp: 0x4d6878c3
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005


Explorer crashes when opening a certain folder containing video clips.Pls help me figure out whats causing it...

A:Explorer crashes when opening a certain folder containing video clips

These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.

Memtest.





Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.



RAM - Test with Memtest86+


Driver Verifer






Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore po... Read more

Read other 1 answers
RELEVANCY SCORE 58.4

I'm not sure when it started, but when I open a certain folder on a network share windows explorer "looks for a solution" and then closes. There is only one folder this happens to and it only contains other folders, html docs, and php docs.

We have dozens of computers that access it fine including 2 identical machines loaded with identical images so I am assuming the user (or software installed by the user) did something.

Any help would be greatly appreciated.
 

A:Solved: Explorer crashes when opening one specific folder

I found the issue with the machine. After re-imaging and letting him have the machine back it started happening again. It turned out to be an on-line backup program he installed called "MiMedia" which monitored that directory. As soon as I removed it everything is fine.

Thanks for all your help
 

Read other 1 answers
RELEVANCY SCORE 58.4

I used hijack this and this is my log
any help with the problem would be appreciated. I just recently had the Trojan Zlob.M virus and my computer has been messed up since. Thanks in advance

-Phil

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
c:\WINDOWS\system32\TskMan.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\ATI Technologies\ATI Con... Read more

A:explorer.exe crashes ocassionally when opening applications and other things

tskman.exe is a trojan. Remove all entries of that. Then I suggest a virus scan and spyware scan. Good freeware are AVG Free for viruses and Spybot Search & Destroy for spyware. Please also remove these entries:

O2 - BHO: (no name) - {0309638F-93F8-44D3-84CF-240EB1AB7F1F} - C:\WINDOWS\system32\jkkligd.dll (file missing)

O2 - BHO: (no name) - {C4C9C8D2-1845-4A87-B6FC-91CA93813A50} - (no file)

O2 - BHO: (no name) - {CCE1EB28-FFA7-427D-91C4-C558AC11216C} - C:\WINDOWS\system32\jkkhg.dll (file missing)

O20 - Winlogon Notify: jkkligd - jkkligd.dll (file missing)

O20 - Winlogon Notify: qopnk - C:\WINDOWS\system32\qopnk.dll (file missing)

O20 - Winlogon Notify: winkii32 - winkii32.dll (file missing)
 

Read other 3 answers
RELEVANCY SCORE 58.4

I'm not sure when it started, but when I open a certain folder on a network share windows explorer "looks for a solution" and then closes. There is only one folder this happens to and it only contains other folders, html docs, and php docs.

We have dozens of computers that access it fine including 2 identical machines loaded with identical images so I am assuming the user (or software) did something.

Any help would be greatly appreciated.

A:[SOLVED] Explorer crashes when opening one specific folder

The user that logs into this computer with the issue, have them to log into the identical machine that does not have the issue as him/herself.

Does the issue persist, if it does you know it is probably a permissions issue.
If the problem does not persist then you narrowed it down to that computer or their profile on that computer.

Read other 5 answers