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Thinkpad X1 Carbon (4th gen): Does not start up af...

Q: Thinkpad X1 Carbon (4th gen): Does not start up af...

After updating Windows 10 to the newest version today,And updating to the newest BIOS version using Lenovo System Updatemy Thinkpad X1 (4th gen) won't startup by opening the lid, like it used to.Lenovo Support says they can't help me. Going into stand-by and waking up by closing and opening the lid works fine.What doesn't work is powering up the Thinkpad (after shutdown) by opening the lid. Any ideas?

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RELEVANCY SCORE 200
Preferred Solution: Thinkpad X1 Carbon (4th gen): Does not start up af...

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RELEVANCY SCORE 68

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 67.2

I received my Thinkpad X1 Carbon a week ago and it's been working fine both on battery power and on the AC adapter the entire time. This morning, I closed my laptop like usual (so it goes to sleep but doesn't shut down) and brought it to class with me. When I tried to wake it up though, nothing would work. It won't boot with the AC plugged in either. I'm pretty sure the battery is an integrated battery and I don't want to void my warranty by fiddling with it. Does anyone know what I can do about this problem? It's the only computer I have in college and I'm taking some computer science courses so my problem is pretty urgent. I also can't feasibly bring it to somewhere to repair since I'm in a pretty isolated town and I don't own a car. Also by reading the forums here, I'm under the impression that the Lenovo customer support line is simply terrible. Is that true? Once again, thanks for any possible insight!










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A:Thinkpad X1 Carbon does not start up

'afternoon.
Welcome to the community.
 
Sorry you're having issues.
Have you tried the "reset" hole on the bottom of the laptop? I believe that it's unmarked, but you'd use a paper clip to trip the switch. I don't have an X1C, personally, so I can't describe it further. I'm mobile at the moment, so have limited search capability, but if you search the forum for a post by Mark_Lenovo, I believe there's a picture of it.
 
Regarding contacting Service, I've personally never had anything but good experiences. Please keep in mind that on open forums like these, the good reports seldom get posted.
 
hth a little.

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RELEVANCY SCORE 65.6

Hey Community! We have an issue in our company: We have some above-named Laptops, but one of them doesn't start every week so I have to press the reset-button on the bottom of the device for 10 seconds, after that it starts successfully. In my opinion that isn't a solution for ervery time! The Laptop has warranty so can I get a new one, because it's an internal problem?

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RELEVANCY SCORE 65.6

Hello there, I have inserted the simcard in my x1 carbon thinkpad at the back side of it and  dont know how to start using the internet from it. Can somebody please help me. cheersZolf

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RELEVANCY SCORE 65.6

I hope someone can help fix this issue I have all the family ready to string me up. The laptop will not start. I've tried most things but to no avail. Thanks in advance. When the power on button is pressed the green light comes on, the keyboard backlights briefly flash, the fan spins up for brief instant, if I listen very closely with the back cover off I can hear the speakers hiss with noise, and (if I have reset the machine) 2 tiny red LEDs on the F1 and F4 keys flash once. The power light remains green but then nothing happens. If I turn it of I get a sharp pop sound from the speaker. When I plug in the AC adapter the power light flashes 3 times. Same results with or without power adapter. This all came about after I had gone against my mantra of 'if it ain't broke - don't "fix" it'. I updated various drivers from the Lenovo site both manually and after selecting an automatic update. I cannot recall every item that I downloaded in the end but they included:Lenovo Power Management Driver (64-bit)ThinkPad Monitor INF File for Windows 10 (32-bit, 64-bit) - ThinkPadIntel HD Graphics Driver for Win 10 (64 bit)Intel PRO/1000 LAN Adapter Software (Gigabit Ethernet Driver) for Win 10 (64 bit)Realtek High Definition Audio Driver for Win 10 (64 bit)Solid State Drive Firmware Update Utility for Windows 10 (64-bit) NOT SUREIntel Wireless LAN Driver for Windows 10 (64-bit) NOT SUREIntel Bluetooth Software for Windows 10 (64-bit) NOT SURESynaptics ThinkPad UltraNav Driver... Read more

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RELEVANCY SCORE 60.4

Hi!I just got a new "X1 Carbon 5th Gen - Kabylake (Type 20HR, 20HQ)" and a "X1 Carbon Thunderbolt 3 Dock". I have an external screen connected to the dock and it works fine (VGA connection). I also have an other monitor with display (DP) connection that I want to use. But my computer can't find the other monitor, only the one with VGA connection. Is there any easy ways to fix this problem?Best regards

A:ThinkPad X1 Carbon 5th gen can't connect 2 external monitors in X1 Carbon Thunderbolt 3 Dock

[Posted moved and topic edited for discoverability.  AG]

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RELEVANCY SCORE 58

I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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RELEVANCY SCORE 58

X1 Carbon 6th Gen - (Type 20KH, 20KG) Laptop (ThinkPad) on ThinkPad Pro Dock.  I have a secondary display (connected with DisplayPort).  When the battery is charging, the secondary display works properly.  As soon as the battery is fully charged (100%), the secondary display disconnects and goes black (no signal detected).  The power is still on the the display.  The only way to get the secondary display to reconnect is to unplug the power supply from the dock, then plug it in again.  Has anyone else experienced this? 

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RELEVANCY SCORE 57.6

Hello, I am looking for a laptop which can be securely attached/locked (so that I can let it during the night in the office). Could you please tell me if the following laptops have a security slot (Kensington or similar) to attach it somewhere?THINKPAD X1 CARBON (5TH GEN)THINKPAD X1 YOGA (2ND GEN) I do not find it described in the specifications, but from the available pictures, it seems that they have some kind of security slot. Thanks!

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RELEVANCY SCORE 57.6

Apologies if something similar has been posted, I just can't find the answer. We have a 5th Generation Thinkpad X1 Carbon connected to a Thinkpad Thunderbolt 3 dock. At the moment the display is mirrored using a VGA cable to connect to the dock. What we would like instead is to connect the dock to 2 external monitors with separate content on each monitor and the laptop display blank. I just can't figure out if this is possible, what might be needed, and how! Any help greatly appreciated.

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RELEVANCY SCORE 56

I have a ThinkPad X1 carbon 6th gen and a ThinkPad Basic USB 3.0 Dock but this combination doesn't work.Windows 10 seems to recognize the display but the display is black and also there is no ethernet connection and no power charge. Is there a way to make the Basic USB 3.0 Dock work with the latests X1?

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RELEVANCY SCORE 56

Hi..I ordered a new ThinkPad USB-C Dock. I have a lenovo thinkpad x1 carbon 1st generation and didnt realize that the interface cable between the dock and the laptop is USB-C. Is there a way( converter?) i can use the USB-C dock with my X1 carbon first generation? The X1 carbon has a slimport power adapter where as the cable from the dock to the laptop is USB-C. Appreciate your help. Thanks!  

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RELEVANCY SCORE 56

We recently upgraded 5 users from X1C5thgens to 6thgens but the  ThinkPad USB-C Dock Model 40A9 keeps disconnecting the mice and keyboards intermintebtly  and sometimes there is a clicking sound coming from in the docks themselves. The only way to resolve the issue is to power cycle the dock  an the issue goes away until it happens again. I called Lenovo but they dont have any information me so i was wondering if anyone is experiencing these issues with the docks and the 6thgens  Thank you

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RELEVANCY SCORE 50.8

HI everyone, I have a question regarding SIM in x1 carbon. I am not very good with technology, so I don`t know if my x1 carbon has a working SIM slot. It has a slot for SIM card but when I put it on, it doesn`t respond anything, like `detecting` or something like that. My question is: does x1 Carbon (Model 20A8-S00600) has a working SIM card slot. If it does, how can I make it functional. If it doesn`t what do I need to do/buy to make it functional.  Thanks,Kushtrim











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A:Thinkpad x1 carbon SIM

Hi and welcome, kushtrimYour laptop is "WWAN ready" only, i.e.has the SIM card holder, the SIM card reader and WWAN antennas installed. WWAN modem wasn't factory preinstalled, that's a cause you don't see anything once SIM card is installed.So, to use laptop WWAN capabilities, purchase and install WWAN modem - 3G or 3g/LTE.

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RELEVANCY SCORE 50.4

Hey everyone. I was looking to buy a new laptop this year after using my MBP for like 7 years now. After making a long term decision of not buying the newest 6g X1 Carbon because there are still some things that trouble me a little, i've listed some improvements i think that need to be made before i can consider this the perfect laptop it almost could have been (in order of importance):change aspect ratio (something like 3:2)improve reflection on HDR screenmake machines compatible out of the box with widespread linux distros like ubuntu out of the box (no driver issues, no deep sleep bugs,...)option for no fingerprint reader (it kills the design a little bit and there are some people who still dont use it at all; i know you can deactivate it)updated webcam (could be considered an important thing for some business people if you ask me)updated speakers; the ones being used now are on the low end of "OK" and i think there is def some room to upgrade even if its not designed as a media deviceof course if possible id love to see some graphics and RAM upgrades aswell but for a notebook as thin as this one i think those specs might need to suffice for another 2-3 generations.et another thing about blowing air outside the right side where your mouse potentially is could get a rework aswell.let me know what you think; obviously everyone has different wants and needs for a machine but if the maxed out or even just standard device is that expensive some of those suggestions above could ... Read more

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RELEVANCY SCORE 50.4

Hi,I've a Lenovo Thinkpad X1 Carbon (type: 20A7-0037US). After 2 weeks of not using it, when I decided to power it ON today, it didn't boot. The Fn indicators and LED on Shift key (Caps Lock indicator) turned ON, but no activity on LCD, and then after a minute or so it powered off on its own. I tried pressing the emergency reset switch (in the bottom of notebook) but that didn't help it either.If anyone has any steps to troubleshoot it further, please let me know, before I take it to service center. Thanks in advance











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A:Thinkpad X1 Carbon not booting up

this is a problem that you need to take to the service center.

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RELEVANCY SCORE 50.4

Hello  I bought a 6th generation thinkpad X1 carbon last sunday from a local computer shop and I would like to know whether its brand new or if it has been used before. I checked the warranty status on the website and it says You have 1143 Days remaining on your warranty, Start Date: 2018-12-29 and an expiration date on 2022-03-28  . Which I found strange because it also says that the product has a three year limited warranty, and 1143 is more than 3 years, so is that normal? plus it says  Origin: Factory Warranty. Any thoughts about this or on how to check if a laptop was used before will be much appreciated,Thanks

A:is my thinkpad x1 carbon brand new?

Good day and welcome to the community.Issues similar to this pop up in the forum, occasionally.
Initially, the warranty start date is set to near the manufacturing date, and a machine will then sit in a retailer or distributer's stock for a bit. If you contact Support in your region and explain the situation, they should be able to adjust the warranty start date (and end date) to match the purchase date. If I understand the process correctly, you'll need to provide them documentation of the purchase (receipt, etc).Regards.

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RELEVANCY SCORE 50.4

I have 4Gb RAM at the moment but would like to upgrade to 8 or 16 Gb. Is it possible or is it soldered on the motherboard? I have read different opinions on forums and would like a clear yes or no answer .If it is possible to upgrade RAM, then I'd like to know what kind of RAM i need to buy: DDR3? DDR4?... anything else i should know? Thanks for your help. 

A:ThinkPad X1 Carbon (2rd Gen) RAM Upgrade

Hello and welcome,
 
Here's the 2nd gen platform spec:  http://psref.lenovo.com/syspool%5CSys/PDF/ThinkPad/ThinkPad%20X1%20Carbon%20(2nd%20Gen)/ThinkPad_X1_...
 
Memory 4GB or 8GB / DDR3L-1600MHz / soldered to systemboard, no sockets
 
[edit] I see "2rd Gen" in your subject.  Not sure which part of that is a typo, so here's the 3rd gen platform spec.  Same answer
 
http://psref.lenovo.com/syspool%5CSys/PDF/ThinkPad/ThinkPad%20X1%20Carbon%20(3rd%20Gen)/ThinkPad_X1_...
 
Memory 4GB, 8GB, or 16GB PC3-12800 1600MHz DDR3L soldered to systemboard, no sockets
 
Z.

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RELEVANCY SCORE 50.4

Hello,I have a carbon x1 2nd generation 20a7. Its wifi has never worked properly, i.e. the connection shut down from time to time but then restarted. I could do with these regular interruptions.Yesterday I dismantled the laptop completely as I had to replace a broken hinge. I reassembled it again, the hinge works and so does the laptop.However, the Wifi won't connect. It is recognised by the laptop, it displays possible connections, it just shows wifi signals as extremely weak or nonexistent or states that it is unable to connect. the Laptop connects in about 5% of all time.How can I solve this issue?

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RELEVANCY SCORE 50.4

?Hi.  I just bought my new X1 Carbon Laptop that shipped with Win 7 Pro (installed via downgrade rights), and I'm wondering how to go about upgrading it to Win 10 Pro. I've read I need to request a disc from Lenovo.  Is that true?  If so ... How? Isn't a download available? Thanks!

A:How to upgrade new ThinkPad X1 Carbon from Win 7 Pro to Win 10 Pro?

Hi.  I just bought my new X1 Carbon Laptop that shipped with Win 7 Pro (installed via downgrade rights), and I'm wondering how to go about upgrading it to Win 10 Pro. I've read I need to request a disc from Lenovo.  Is that true?  If so ... How? Isn't a download available? Thanks!

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RELEVANCY SCORE 50.4

Hello everybody, is there anybody that has upgraded his 3rd Gen X1 Carbon to a 1TB ssd? I'm running out of place and would like to have a bigger ssd and do not know which one I could use. I tried reading in the forums, but was not able to find out which SSD would work. Somehow NVMe is not supported, it has to be a PCIe SSD (I think), but I'm not too familiar with these things. I looked at the new Samsung SM961 1TB that is just coming out, would that be able to work?The specs are here: https://gzhls.at/blob/ldb/c/4/4/9/618ff48c1c0dc799c9442fd598fa06935527.pdf Any help would be deeply appreciated.Regards,Jochen

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RELEVANCY SCORE 50.4

Hi , I want to buy a new laptop and I found an ad for X1 Carbon. When I asked about warranty he told me that he doesnt have any documents from the laptop and  that he lost them together with the original packaging when he moved to a different house, but that the warranty is valid with just the serial number from the laptop. Can you confirm this is true ??Support for that serial number says:Base Warranty Status : In Warranty, expires , 2019-03-06

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RELEVANCY SCORE 50.4

I am trying to deploy a W10 1803 task sequence to a ThinkPad X1 Carbon (20KG-S2Y600).  Everytime i get to the stage where it applies drivers after OS install I get a BSOD (setupapi.dev attatched) and im met with the Windows repair screen. The computer, if left unnateded will eventually reboot and continue the task sequence. Since the PC is BSOD-ing while running a Restart-Computer task, and before continuing on the next, the smsts log shows nothing wrong. Even stranger is, that i have tried without any drivers package at all, just a vanilla 1803 Enterprise with a 1803 LP on top, and I still get a BSOD when the Restart-Computer run after OS install.  Currently im running the tp_x1carbon_mt20kg-20kh_w1064_1803_201806 driver package from Lenovo, but to no avail. Im running out of ideas on how to get around this issue. Regards. Seth

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RELEVANCY SCORE 50.4

Hi,  I would like to add a WWAN cart to my thinkpad. I first ordered a Sierra EM7455 with a dedicated antenna. Installation worked fine, but when I restarted the ocmputer I got a "1802 unauthorized network card ...1199/9078" Antenna link https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.0.0.tZJXFc&orderId=90686426946259&produ... So I figured out that the Bios has a whitelist for network cards. So my question is simple:- can I override this BIOS error ? => I guess the answer is no (or at least not simply)- which card should I buy ? I found this card https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.JGVfAL&orderId=91257876926259&produ... This card seems to be listed herehttps://pcsupport.lenovo.com/fr/fr/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-... Thsnk you for your help vincent

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RELEVANCY SCORE 50.4

Greetings, My X1 Carbon Thinkpad will not connect to wi-fi either several times a week, or at worst, several times a day. I can try to get online with the Thinkpad and the tiny orange symbol is lit on the wi-fi icon. Clicking on that, the wi-fi message says, "not connected."  Sitting in the same chair, I pick up my Samsung Note tablet, and it effortlessly connects to my home network. My phone connects and my Kindle connects. Everything connects except the Thinkpad. At this moment, the X1 Carbon Thinkpad is connected, and I am typing on it in this forum. But, in an hour, I could pick it up, and it will not be connected. The "Windows Network Diagnostics" will tell me "Problem found." The explanation will be "Problem with wireless adapter or access point."  Then it will explain: "Not fixed."   Any suggestions?   Best regards,Bill Phillips, Durham, North Carolina

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RELEVANCY SCORE 50.4

Hello, In case anyone is wondering, I can confirm the system is able to play 4K Blu-Ray discs. I'm using CyberLink PowerDVD 17. The laptop is SGX compliant and the built in screen is HDCP 2.2 compliant. This was tested on the model with i7-8650U with DV screen. Needless to say you'll first have to find a way to attach a UHD Ready drive or copy the .iso over. 

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RELEVANCY SCORE 50.4

Hello Support Forum: I performed that recent bios update to the X1 Carbon recently. The problem I'm experiencing, is the power button has a solid green light and it wont turn on when I press it. The only way to get my laptop to boot is to let the battery drain and die (I know this when the green light is out), plug the ac adapter in and turn it on that way. The problem will persist when I try to shut it down again.   Any thoughts? Thank you guys, I appreciate any help, I use my personal laptop for work.

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RELEVANCY SCORE 50.4

I would like to replace the top lid/lcd cover on my 2015 X1-Carbon, 3rd Gen (20BT), Non-Touch, 1080p. A couple weeks ago I was able to access a service video at LenovoServiceTraining.com, however I am no longer able to access the videos...it's asking for a username a password. Does anyone know of a video showing how to replace the top lid on this model? Thanks so much for your assistance :-)

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RELEVANCY SCORE 49.6

I just bought a Thinkpad X1 carbon 5th gen from lenovo outlet, but I have  problem with the battery, The battery can only last for two minutes if the charger is unplugged!!!! This is totally unacceptable, as the it is said that the laptop can last for 15.5 hours!!! Hope someone can give me some advice.   

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RELEVANCY SCORE 49.6

I've just broken my touch screen and I need a replacement. 1. Where can I buy one? 2. Once I buy one can I just go into a repair shop and get someone to fit it for me? 3. I also noticed on this forum that some people are considering buying a better screen, and I was wondering if anyone has some recommendations.. [type 3448, model c88]

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RELEVANCY SCORE 49.6

Hi, I just got the Lenovo Thinkpad X1 Carbon and the Always-on usb does not seem to work. The USB on the right side of the machine works but the left side is unresponsive. I've tried pluging in my phone, a usb reciever for a wireless mouse, and a usb drive. Is there something I need to do to activate the USB port?  

A:Lenovo Thinkpad X1 Carbon Always on USB not working

Hi rtann27
 
I had the same problem, i opened the laptop and saw, that the flat cable leading from the small usb board was not properly conected to the mainboard. A little pressing against the cable solved the problem.
 
Link to image
 
Hope this helps, greets zerosim
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

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RELEVANCY SCORE 49.6

Like many others, my new i7-8550U, 16GB X1 carbon 6th gen is experiencing worse performace in bios 1.25 than in 1.23. I did some testing and with bios 1.25, after a while the power settles at around 13W and doesn't even reach the cpu temperature limit (75-85 deg C) so the clock speed is around 2.3-2.5 Ghz, and I get around 500 on cinebench.After rolling back to bios 1.23, the power turbo boosts PROPERLY to 29W and 22 W, and reaches the temp limits (around 97 deg C) . But actually reaches cpu speeds of 3.0-4.0 Ghz, and I get 650+ on cinebench.I was able to undervolt cpu/cache to -150 mV stable though, after which I get only a little bit cooler (avg 89), but cinebench score is 700+.red(bios 1.25), green(bios 1.23), blue(bios 1.23+ undervolt -150mV) running running 10 loops of cinebench r15 cinebench r15 scores  So please, Lenovo, I don't want to stay at bios 1.23 because of this. Please give us an option if some of us want to run cooler or get more performance. Or is there any other way to fix this in bios 1.25??  

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RELEVANCY SCORE 49.6

Before I order the new Thinkpad X1 20HR002MMD  I would like to know if I can upgrade the SSD to a 2TB Samsung 960 pro?

A:Thinkpad X1 Carbon (5th gen) compatibilty with Samsung 960 pro 2tb

As long as its M.2 Type 2280 PCIe3x4, which the Samsung 960 Pro is. 
 
Check out these service training videos on info how to replace the SSD: http://lenovolearning.bhivesoft.com/bhive/t/1004/course_launch_frame.jsp?id=9966

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RELEVANCY SCORE 49.6

In an attempt to get Ubuntu to boot from an USB flash drive, I reset the BIOS by pressing F9 in the BIOS menu.Unfortunately, it seems to have reset the entire BIOS (instead of just the settings as I had hoped). It doesn't even say "Thinkpad" anymore when it starts up, just "Lenovo" How can I get back my BIOS?

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RELEVANCY SCORE 49.6

When you turn on the laptop all you get is the back-light.  You don't get the splash screen, POST or anything else for that matter. I've tried using the FN+F7 to make sure it wasn't set to projector mode but that didn't do anything.  It's like the power cable to the LCD is connected but the data cable is disconnected.  I suspect this is the case due to the screen going "weird" as the user puts it.  I also suspect that it might have been dropped. What I am wondering is if there's a BIST (Built-in Self Test) for the LCD or anything like that.  I'd love to avoid the support charges. Also, the numbers on the white tags on the back of the laptop have worn off, is there a way to get the serial number without the original paperwork?













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A:Lenovo ThinkPad X1 Carbon has no video

Is there a way to do a factory reset when you can't see anything on the screen? I could really use a hand if anyone has any ideas.

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RELEVANCY SCORE 49.6

I have a problem on a brand new Thinkpad Carbon Gen 6. The wifi connects fine. When I test speed with Ookla internet speed test, I get 80 mbs down and 80 mbs up, same as with my Pixel, Tablet, and old laptop. But if I close the lid and leave the computer for an hour and come back, I get variable, but slower, results.. for example I might get 26 mbs down but still 80 mbs up or various combinations. It stays that way if I don't change anything. But if all I do is disconnect from the wifi network and reconnect, I'm back to 80 mbs up and 80 mbs down stably. Through all of this, the Pixel 2, sitting right next to the laptop, has no problems maintaining speed over the wifi during the same time period the Lenovo has the problem. Manually putting the computer to sleep and waking it up a minute or two later doesn't cause the problem. I uninstalled Intel Proset software, and that didn't fix it. Windows is up to date and I have the latest network card drivers installed. One thing I note is when I go to the dialog to configure the network adapter, there is no longer any tab for Power Mangement. When I go to the sleep settings, there are no choices for (eg) Link Power Management anymore. Is this because of the new Windows 10 version? Turning some of that stuff off used to help with flaky network behavior in the past, but now they're gone. Any suggestions welcome.

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RELEVANCY SCORE 49.6

So, i recnetly bought this beautiful machine and it sometimes freezes up. The only thing that unfreezes the system is to format it. I have no clue why this happened to me. So i thought that maybe if i could do a fresh start (install windows 10 basic version with no bloatware) the problem could be solved. But i am a bit worried that I might lose all the good features of lenovo apps. My question to you guys is that "is there any way that I could go back to the lenovo's factory windows 10 OS after doing a fresh start?" Thanks

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RELEVANCY SCORE 49.6

I opened my brand new ThinkPad Carbon X1 today and started using it. After doing some normal, gentle typing, my letter P key fell off!!!  I cannot get it back on.  I am furious as this is a brand new and expensive product that has failed me on day 1. What is the best way to proceed?
 
5/5/15 Edit: Changed subject line to improve searchability. Amy_Lenovo

A:Letter P key fell out of my ThinkPad Carbon X1 3G ...

Hi nrs, and welcome to the Lenovo User Community!
 
Call 1-800-426-7378 and get it replaced.
 
Hope this helps!

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RELEVANCY SCORE 49.6

When will the LTE Sierra Wireless EM7455 module be available for X1 4th gen model configuration? 

A:ThinkPad X1 Carbon 4th Gen (2016) - LTE broadband ...

I see that some retailers have Sierra EM7455 cards available now: https://techship.se/products/sierra-wireless-em7455/?gclid=CjwKEAjw55K4BRC53L6x9pyDzl4SJAD_21V1Gouta... I have a 4th Gen. X1 on order at the moment that should be here shortly and is all ready for a card. Can I use this version of the 7455 card in it -or- am I going to run into a BIOS whitelist issue? IE: Does the card have to come from Lenovo?

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RELEVANCY SCORE 49.6

Yesterday I began to have trouble with the audio from my X1 Carbon Gen 6 speakers. The first thing I noticed is that the mute button on the keyboard was unresponsive: the light indicating that the volume was muted stayed lit regardless of wheather I pressed it. After fiddling for a bit, the problem rectified itself, but then I noticed another problem this afternoon.Now now audio plays from the laptop speakers, regardless of whether the audio is muted or not. I have spent a long time trying to troubleshoot the issue, with no success:* restarted windows* ran Lenovo system update* ran Windows update* checked system volume controls* checked program volume controls* ran Windows audio troubleshooter* disabled audio enhancements (including Dolby Atmos)* changed default format under advanced audio properties* deleted and reinstalled device driver software* restarted Windows Audio service* disabled Intel Display Audio in the device managerI noticed a couple odd things along the way:* When I went to restart the Windows Audio Service, the system reported the following error: "The following services are dependent on the Windows Audio service. Stopping the Windows Audio service will also stop these services. Lenovo Hotkey Client Loader"* Each time I turn off the Dolby Atmos enhancements in the audio properties dialog, I find that the enhancements are on again once I restart the computer.* When I try to restart the Windows Audio Service via services.msc (rather than an elevated command pro... Read more

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RELEVANCY SCORE 49.6

Hi guys, Happy Thinkpad user here so far, but I have an issue with my laptop's camera and I'm not sure if it's a hardware or software issue.A number of weeks ago I got 'USB device not recognized' errors when I started Windows, but ignored them as everything worked fine, or so I thought. Today I noticed that Skype could no longer access my camera and same goes for other programs that can access the webcam like Zoom.us. I opened the Windows device manager and there was an exclamation mark next to USB Composite Device with hardware ID USB\VID_04F2&PID_B5CF. I removed the device and scanned for hardware changes; this time the device came back without an exclamation mark. However, the camera still didn't work.Next, I downloaded and installed this driver: linkAlso didn't help.Did some manual driver updating, device removing, device restarting, etc. No dice. The thing is, I can log in to Windows with the camera and there's also an 'Integrated IR Camera' listed in device manager in the cameras section. There is no camera listed in the 'Imaging Devices' category. I also checked the Windows privacy settings: all apps have permission to access the camera. So my question is if my camera is partially broken or if this is something that can be fixed by software? Thanks in advance for your help. Paul

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RELEVANCY SCORE 49.6

Hello, I have a Thinkpad X1 Carbon (5th gen), and I have a small issue with its power button. This is not something new; it's been this way since the day I bought it, but I'd like to know if there's a fix for it. The issue: To put my thinkpad to sleep/shutdown, I need to press and hold the power button about 1 sec. If I just press and don't hold down 1 sec, nothing happens. Is this normal behavior? Thank you.

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RELEVANCY SCORE 49.6

Hello there,Been trying to figure this one out for a while and am having no luck.My X1 carbon gen 2, 4600, i7, 256gb SSD, 8GB ram is throwing up memory error errors in the Lenovo diagnostics and windows fails to boot. The laptop is out of warranty now, so my only options are either finding someone who can solder on some new memory modules for me (the BIOS is surprisingly complete there, gives you the module number and everything) or buying a new motherboard, in this case the 00HN769 but they are a minimum $500 for a unit.Anyway basically just want to know if this was a common fault with these boards, whether or not I will be able to source the 00HN769 without a CPU attached to save costs, or whether (hopefully) there was some other fix for this that I could try?Lastly I was wondering if anyone knows where I could source the memory modules, M471B5674-H0-YK0.... I can't find many motherboards (a few refurbished ones on ebay) or much info on the ram and no one else seems to have had this issue.Thoughts?really appreciate any help, am dying without this thing, my Alienware m17xr4 VS X1 is such a change in laptop size...Thanks!













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A:Thinkpad X1 Carbon memory failure

FYI on this one, in case anyone else has the same problem in the future...I couldn't come up with a single person who's had this problem besides myself.Cost for the ram alone was about $100 per chip, so $200, and then labour to solder them on was going to cost me about $50-100, so $250-$300 AUD, and no guarantee.  Ended up just buying a new motherboard, with CPU ram etc for $500 off ebay.  Lenovo don't seem to sell these motherboards to general public, best price I could come up with for just the motherboard was around $800 though, new, so second hand is the way to go with these.Hopefully this helps someone in the future.

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