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Poor Quality & Poor Customer Service!

Q: Poor Quality & Poor Customer Service!

My son was given a laptop for his birthday last year and it has a cracked hinge.
After much research I've learned that this is a very common problem in this laptop. We called customer care center 2 different times and stayed on the phone for at least an hour each time. We were told a box would be sent out for repair. His laptop was still under the 1yr warranty at this time.
Today, we called again to get some answers and they have no record of us calling. (Surprise, surprise!) We still have not received any return box and his warranty has now, of course, expired.
I will never purchase another Dell product again in my life! Also I'll warn everyone I know to stay far away from your products.

A 16 yr old kid has a "new" computer that he uses a stack of books to prop the screen to use his $400 laptop! (because of a cheap screws and plastic casing)
This is unacceptable and shame on you Dell!

RELEVANCY SCORE 200
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A: Poor Quality & Poor Customer Service!

Hi,
We?re listening. We?ll surely have this reviewed and let you know with the right information. We don?t want to see our customers upset and inconvenienced. We request you to PM us with the service tag, registered owner?s name, your email address and any reference number in regards with the previous conversation with Dell. We?ll be more than happy to look into it and assist you further.

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RELEVANCY SCORE 174.4

Regarding camera issue of mine it's not covered in warranty no damage has been found on phone just on lense what a coincidence I asked for quotation or in written that this will be covered out of warranty service center denied that why I had to voice record there statement 1st on call your excutive said who camera is covered in warranty because camera is single unit she told me bout company and all. And I had Moto X2 for almost 2 year that camera's lenses is bigger that this phone but never got any quality issues with that used iPhone 5s for more than 2 year not even a single spot on lense had Nexus 5 for over 2 year even bigger lense but nothing even tempered glass that cost around INR 7 on my screen lasts for 3 month on my phone but in this phone 100% of back is of glass but no scratches on back but just on camera there is glare type effect and service center said this is physically damaged and not be covered in warranty and I have to pay INR 230+ for quotation orally and approximately they said INR 1000 and even after repair will not be covered in warranty. After use of 25-30 days of normal usage I have to spent INR 1000. So in a year I have to spend INR 14760 on this phone maintenance if I want to use this phone's camera. I think I had make a BIGGEST mistake choosing LENOVO for 1st time. I want a solution or permanent fix for this issue. I am attaching photograp and voice recordings and call records how much I had to suffered and I had to wait for almost 3 hours just... Read more

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RELEVANCY SCORE 127.6

having had this yoga700 14 for a year ,a nd today it is dead , no power at all , the  the LED indicator light is not on even with the adapter plug in . ONE year , this is the shotest life laptap that I have ever own. And I have had it sent to Lenovo's depot center four times in this one year . I can only say that their skill is terrible , every time I received my computer from the cemter , my computer would have some new ugly scratches and some sign and distorting edge which was apparently caused by improper disassembly operations. A month ago the computer could not boot up , and it was sent in again and they replaced the motherboard . in just a month, it completely  dies now ,  it does not have power at all, the power led indicator does not turn on at all , even if I have tried several confirmed working adapters. So you can see how poor their quality is   warranty is expired now , I m really disappointed with this first lenovo product I owned  , it was the first and it would be the last lenovo product in my life.       

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RELEVANCY SCORE 118.4

I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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RELEVANCY SCORE 114.8

Worst service ever seen. MB changed 2 times within 2 weeks and after service they are saying now it's Battery issue and battery cost is 9k. Said by support Engineer- Either pay this money and get the battery, or pick the laptop and take it another service centre.Everyday im getting call from different team member from Lenovo service center and everyday im explaining same issues. It's been around 3 weeks and still Lenovo are unable to figure out an answer to my queries and issues. And team Lenovo is confused about price of battery themselves too. Pathetic customer service and response from Lenovo India and Lenovo Service centre as well.

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RELEVANCY SCORE 114.8

Hello.  Can anyone provide me with the contact information to escalate an issue I am having with the Lenovo Customer Service?  I have a ThinkPad X1 Carbon 3rd generation.  I have had to send in my X1 Carbon for repair on three different occassions.  I have had to call technical support on at least 4 different ocaissons which has provided little help.  The first time I had to send it in the screen needed to be fixed and the computer was overheating, causing the fan to run very loud and at very high RPMs.  I received the computer back from repair.  The screen was fixed, although they left several streaks on the screen from what looked like an attempt to clean it.  They replaced the fan and yet it continued to overheat and the fan was running loud and fast.  I called tech support.  This was a terrible experience.  They opened a new case ID and had me send it in again.  I sent it in a second time.  I received the computer back.  The repair summary stated the motherboard was replaced.  However, it continues to over heat, causing the fan to run loud and fast.  In addition to this issue I also noticed that the repair facility had left scratches on the lid of my less than 6 month old X1 carbon and they managed to damage the keyboard.  I called technical support and they opened up yet another case ID and had me send it in for repair for a third time.  Now it has been over 3 weeks and I still... Read more

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RELEVANCY SCORE 114.8
RELEVANCY SCORE 114.8

Hi I would like to convey my disgust at the level of customer service offered by Dell ' customer service'.
I personally own a DELL XPS desktop for business use and have endless problems with video card issues, this I manage ok with except for the occasional freezing and crashing. I purchased DELL due to the rave reviews. I also have a LENOVO laptop which had an issue with a hinge problem. I contacted LENOVO and even though 2 years out of warranty this was repaired. Apparently a known problem.
I have just found out that my son (who suffers from mental health issues) has exactly the same hinge problem with his DELL XPS 13 9343. He has contacted Dell Email Support and basically been informed the unit is out of warranty, It has now got to the stage that the laptop no longer connects to the internet as the problem has caused the wiring to break to the WIFI card. There is a casting inside (next to the hinge) that has broken. Unfortunately the email sent from DELL asks him to ring thereby assuming he can TALK ON THE PHONE. Unfortunately his illness prevents him from doing this. I have only just got involved when I saw him trying to effect a repair to enable him to get on the internet.
Surely DELL must have some other form of discussing issues whether in or out of warranty. People may be impaired in some way from making telephone calls !
I also believe this is a common problem on this particular laptop. I have read reviews going back to 2012 with the same problem and bel... Read more

A:POOR CUSTOMER SERVICE !!!

Sorry.. Also meant to point out this unit is less than 6 months out of warranty.

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RELEVANCY SCORE 114.8

I had mailed my complaint on 20th july Case id 4775492341.My laptop is currently under warranty.I was alloted onsite visit on 21st july 2016. which was promised to be attended within 48 hours.  I have been calling everyday since. I have written emails via your website and also to the service head.I am told that my complaint will be addressed, but i have not recieved any service till date. I am extremely disappointed with the service provided! Not only there is delay from your side, but also you do not respect your costumers time!! What more do I need to do to get my laptop fixed! 

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RELEVANCY SCORE 113.6

I don't think this is a "vendetta post," but merely an expression of my frustration and disappointment. However, I'm sure there are monitors who will correct me if I'm wrong...To whom it may concern, especially Lenovo and anyone considering buying a Lenovo laptop.

My 14 year old son saved up $600 and bought his first laptop with financial help and
technical advice from his technophile aunt in January, 2014: a Lenovo IdeaPad Z510.
Although I was staying out of it while he worked with his beloved aunt (who lives in
another state), I approved the choice of Lenovo, thinking, "Oh, IBM/Lenovo -- if he
ever needs it, he'll definitely get good customer service." I was wrong.

Everything went fine for about 6 months, and then he got the first blue screen. My son is
particularly interested in computers and has interned as a computer repair technician,
but he couldn't get anywhere, so the machine was returned to Lenovo, where it was
repaired (new hard drive) under warranty. This repair took about a month to complete. The
laptop was returned and worked fine for about two months. Then it blue screened again. It
was returned to Lenovo, where it was again repaired under warranty (another new hard
drive). This repair took more than two months to complete. When the laptop was returned
it worked fine for about a month, and then blue screened again. Now the laptop was out of
warranty (and I was still out of the loop). However, my son talked to someone
at Lenovo who agreed to repai... Read more

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RELEVANCY SCORE 112.4

I bought a brand new Lenovo Yoga 13 from a Lenovo shop in China. Windows 8 was pre-installed. In the shop, I requested (on 3 occasions) that Windows 8 be set for English. They told me that I could easily change the language settings when I got home.

However, when I got home I was unable to change the settings. After a quick google, I discovered that Windows in China is a special single-language installation named Windows 8 PRC. It is impossible to change the language.
Obviously, this is no use to me as I don?t speak China. I contacted Lenovo who passed me on to Microsoft. I contacted Microsoft who said that I had to go to Lenovo. Microsoft insisted that Lenovo could simply change the installation to a multi-language version. Here is part of the transcript from online Microsoft chat support:

?Since this is a preinstalled product or Original Equipment Manufacturer (OEM) This was bought by the manufacturer of your computer to Microsoft and they were the one who installed it as well on your computer. The manufacturer have the capability to change the installation to all language installation.?

I have been back to Lenovo (both the original shop and the after sales service office) several times but have had no success. On my latest visit, 4 days ago, I refused to leave the shop until I received a full refund or a multi-language edition was installed. In the end (after a lot of arguing via a translator), they agreed to install the multi-language version. They said I could collec... Read more

A:Microsoft and Lenovo - VERY poor customer service

I also have a Lenovo that I just bought here in the US (G700 model) and like it quite a bit. I cant speak one way or the other on Lenovo's customer service, since I've never dealt with them. I hate to say it, but your best bet is to download a Windows 8/8.1 iso from the Net (make sure it's multi-language/english first!), format your HDD, and then do a clean install and call MS. The downside is that they may or may not help you activate it. Good luck!

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RELEVANCY SCORE 112.4

On January 4, 2017, Dell inadvertently posted a deal for WD Blue SSD WDS250G1B0A for $19.99. I placed an online order for three.  Dell immediately sent me a confirmation for my order. Five days later, they sent me an email to inform me my order has been cancelled, without any explanation. I immediately called to ask the reason for my cancellation.  All three Dell customer service reps told me because Dell posted the price in error.  Then I asked them "isn't that your fault and shouldn't you honor it"? The third and final customer service rep told me "it's not a human error. It's a system error that posted the wrong price". Then i replied "did your system randomly pick out the item and arbitrarily priced the item at $19.99"? His reply was "talk to corporate. we are not authorized to change this policy".  Nice!  Class up the Ying Yang.  By the way, just about every customer service rep for Dell is overseas, and i've had a difficult time understanding 70% what they said.
Dell, in case you sincerely want to change your image, perhaps you should learn a thing or two about customer service.  Even a small computer store like Fry's Electronics or a company as big as Newegg know that honoring the price you published is the right thing to do. This episode reminded me why i stopped buying from you (commercial and personal use) since 2006. 

A:Poor business practice and customer service

Hi,We apologize for any inconvenience that you had to face. We have received feedback about this and will ensure that the same is not repeated. Feel free to reach out to us if you have any other queries. We'll be happy to help.

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RELEVANCY SCORE 111.2

So my story starts with ordering the wrong laptop two weeks ago. I quickly notice this and cancel my request not more than two hours afterword. My cancellation request is ignored and the wrong laptop is sent out to me. Kind of annoying but no big deal. I place an order for the correct laptop Ideapad 520S 14? upon receiving it today I open it up and go to power it and the display is broken. I call technical support and after finally being on hold for 30 minutes when the expected wait time was 4 a representative for Lenovo answers and then hangs up immediately. I call back. Finally get ahold of someone after an additional 15 minutes of waiting. Now I?m being told that there is no estimation on when I?ll be receiving a new laptop. And it could take 1-3 business days just to receive the labels in an email to send this broken laptop back. Completely unexceptable especially since I?m still awaiting a refund from the first laptop that was never cancelled!!! Is there anyone else who has experienced a replacement order and how long it can take? I don?t have forever I may just have to look somewhere else that is more reliable.Thanks

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RELEVANCY SCORE 108

Lenovo is the manufacturer of their laptop motherboards which includes other brands like intel,nvidia,amd etc.. if a customer aproach lenovo service center in india with their laptop to servce all they do is,reinstall os for software issues, and replace,ram,harddisk or motherboard. Replacing hdd and other components are understandable. But nobody here can fix a motherboard issue ,are they lenovo trained technicians or are they just normal laptop servce center who got certified by lenovo to help their customer. I know lenovo dont give a sh about these forums or few number of customers sad reviews.But the guys who made these motherboard knows the components in it well and they have the equipments to test the hardware and find the exact fault. Why cant lenovo service center have that. You have a service center in every city just for name sake.  Please tell a genuine lenovo service center in india which is dedicated for lenovo and which has lenovo trained technicians with good hardware diagnostic equipments, next time instead of wasting time and money in my locale city i will go there to service my laptop.

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RELEVANCY SCORE 107.6

Summary- ThinkPad T550-just over a year old and out of warranty- completly dead with some sort of hardware issue. Lenovo customer support- refused to stay on the line to offer assistance since it was out of warranty.  Good product and support, I tell you.

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RELEVANCY SCORE 106.4

Six months and still not got a mother board for lenovo y510p. No proper date of resolution. Worst Experience with Lenovo. Escalated Services_ED <[email protected] and [email protected] . But still didnt got product after 3 monthsof excalation.  I dont want this laptop want to gift it to lenovo for providing worst service and degraded quality product.Kindly make arrangement to take my dead laptop for free . 

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RELEVANCY SCORE 105.6

I've made complaint written as per below email to [email protected] but I still did not get any reply from anyone from lenovo after the complaints I've made to service center through either phone or email. The email as follows:" Dear Sir, Referring to the matter above, I would like to make a complaint on the poor service provided by the service center. It has been 3 weeks since I sent my laptop for warranty claim and they have not replace the cable. I'm frustrated I've been told to wait everytime and not given a date of completion.  On 19/07/14, I sent a laptop to Lenovo authorized service center at Low Yat Plaza for warranty claim. The problem description and details is as per slip attached. On the first week, I called and the service center notified me that they identified the problem and already have the cable for replacement. They will have the technicians to fix it and let me know through sms once done.  The next week I called on Wednesday, and they said they still have not fix it. Telling me the same story again....will get the technicians to fix it and ask me to wait for the sms. On Saturday, I personally made a visit to the service center to check on the status and they still tell me the same story again. The third week I called and yet again they tell me the same story. I told the person in charge to call me back before lunch time to let me know if they can fix it so I can collect it the next... Read more

A:VERY POOR SERVICE CUSTOMER SERVICE

Hi llw_lenovo
 
I apologize for your experience with the local service center in Malaysia. Please send me all pertinent details via private message so we may collaborate with you. Details include Full name, shipping address, phone number, email address, machine type and serial number, and lastly all repair case numbers. 
 
Best regards,



Bgriffin2 Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 90.8

hello, you probably get this all the time, but some pictures i download from the net are small, then when i want to blow them up to a viewable size, they are way too blurry. if i wan to print them out, will they still be blurry, and if so, are there any really good programs that would create a sharper, more focused picture.
 

A:poor quality

Most photos on the Internet are optimized to be as small a number as possible of bytes of information and still look acceptable on your monitor.

The reason is to minimize download times for web pages. So most pictures from the web are not suitable for enlarging or printing.

You can right click a picture and click on properties to see how many KB the picture is before you even download it. By experimenting you can up with a number you feel will enlarge enough for your purposes and make acceptable prints.

I include many pictures from the web in greeting cards I create. As long as you keep them small they can be fine for that purpose.
 

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RELEVANCY SCORE 90

im currently transferring vhs tapes to dvd-R format. Video quality is fine but sound quality is poor. Im using arcsoft showbiz dvd 2 and im using my home cinema audio through my vcr/dvd combi by LG. The manual with arcsoft showbiz dvd is rubbish and i believe their tech support is poor so im looking for someonw with some experience of the software to help me out here. Possibly it is due to the quality of sound on the tape and possibly due to limitations in the arcsoft software
 

A:poor sound quality with dvd-R

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RELEVANCY SCORE 90

When I connect my CB3-111 to my Sony bluetooth speaker  with WI-Fi the sound quality is pretty unbearabely poor. I know it's not the speaker because that sounds great when streaming off my smart phone. Any ideas why??

A:Poor Wi-Fi Speaker quality with CB#-111

Sounds like it could be a setting in Chrome OS. I read on another forum users reporting that turning off Ok Google helped. Can you try this and see if it helps?
 

Open Google Chrome.
In the top right corner, click the Chrome menu  > Settings.
In the "Search" section, check Enable "Ok Google" to start a voice search. To turn Ok Google off, uncheck this box.
If you're on a Chromebook, you may be asked to turn on the Voice & Audio Activity setting.
Under Enable "Ok Google" to start a voice search, you'll see where you can use "Ok Google." In Chrome, it's usually on google.com or a new tab. On some Chromebooks, you can say "Ok Google" from any page if your screen is on and unlocked.




Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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RELEVANCY SCORE 90

Hi people,

im sure someone on here with their infinate wisdom will have an answer for this.

I recently just bought a new 40" samsung LCD and thought I would utilise my old PC as a media centre pc. It has a 2.6Ghz Pentium, 1GB Ram, 200GB HDD and a 128MB 6600GT. I was going to buy a nice new sound card to get digital, but I dont see the point if the video quality is poor.

Now, on media centre in the setup, it plays a clip to set your monitor up and the quality is perfect. However, when I play a dvd directly from the dvd player or HDD,.. the quality is degraded to say the least.

I've downloaded my graphics drivers and various codecs, divx, xdvd, and a few others but it doesnt seem to have made any difference.

Does anyone know why this may be?

Thank you.

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RELEVANCY SCORE 90

I am the proud owner of a 250 g5 notebook for roughly a month now. Everything is working perfect except for the fact that when i want to connect my notebook to my audio setup via the aux port, the quality is very poor. I have tested this on different speakers and the quality sounds way worse than my phone, tv, old computer or any other device with an auxilary output. I have installed new Realtek drivers, but this does not seem to solve the problem. I hope that someone can help me out here.

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RELEVANCY SCORE 90

My laptop has excellent quality audio on cd's, streaming videos, games, and everything else EXCEPT DVD's. It used to play the sound normally but suddenly it started to skip, echo and sounds 'tinny'. The video on the DVD's still plays fine, so it is just the audio that seems to be messed up. Like I say, the audio on everything else still works absolutely fine.
I contacted Acer about the problem and they said I should just reset the laptop and start over, but since most of the programs on the laptop were put on at the factory (including windows) if I reset it then I won't have the disks to put all the programs back on. Any help would be much appreciated.
 

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RELEVANCY SCORE 90

My audio playback quality through wmp 10 has recently become scratchy and tinny. Playback is fine through mplayer2 or through the internet, so my soundcard or speakers can't be at fault. The problem occurs with both CD's and music files. Can anyone suggest a possible fix or otherwise a good alternative media player? Thanks
 

A:poor sound quality

Is it just Audio CDs you want play then itunes is OK
 

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RELEVANCY SCORE 90

I have a new HP with a conexabt hd audio card.  My music sounds very distorted and there is no bass what so ever.  I tried adjusting the enhanecments, but there aren't any listed.  I have also updated the driver, but still very poor sound quality.

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RELEVANCY SCORE 90

I have the Beats by Dre audio software/hardware on my laptop and it sounded great but all of a sudden, some months ago, the audio became very poor. It's quite tinny and very quiet. I feel like it may have occurred after a system/OS update but can;t say for sure. I constantly connect it to a bluetooth speake ror use headphones but it's becoming a pain. I should've dealt with it right away but didn't. any ideas?

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RELEVANCY SCORE 90

Hi,

I recently bought a new laptop and have noticed that the video quality seems washed out when playing movies in wmp or divx. my old laptop had windows xp and it seemed as though the video quality was much sharper. i have the latest codecs installed and have installed the latest updates for vista. any help would be appreciated. Thanks a lot.


sony vaio T5800 (VGN-FW235J)

64-bit operating system windows vista home premium

Mobile Intel(R) 4 Series Express Chipset Family

A:poor video quality

Hello Ak-47 4 Life, my name is Rick and I work with the Windows Outreach Team. I would like to try and help but I need some additional information. What Video Card do you have installed? Second question have you gone to the Manufacture site of your Video Card and download the latest Drivers directly from them or from Sony?
Rick

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RELEVANCY SCORE 90

I have the Beats by Dre audio software/hardware on my laptop and it sounded great but all of a sudden, some months ago, the audio became very poor. It's quite tinny and very quiet. I feel like it may have occurred after a system/OS update but can;t say for sure. I constantly connect it to a bluetooth speake ror use headphones but it's becoming a pain. I should've dealt with it right away but didn't. any ideas?

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RELEVANCY SCORE 90

Just installed Lexmark printer 3400 to my windows XP. In testing the print quality, I find it is quite Light-gray rather than black. How can I adjust the printer to improve the quality.?
 

A:poor print quality

Hi Berthan
Welcome to TSG.
You have posted in a non technical part of this web site.
I have asked a moderator to place your question it in a tech forum here

Good luck
Jack.
 

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RELEVANCY SCORE 90
RELEVANCY SCORE 90

I've had the P50 now for about two months and the touchpad and it's buttons are really poor quality. So bad indeed that they are also unusable. The touchpad seems to get triggered by the slighest touch, even if I have the 'disabled while typing' set and am typing away (which means while I am typing the mouse pointer will have a mind of its own, jumping all over the place, even selecting large block of text and overwriting it while I'm typing.) And then when I actually want to use the touchpad, it seem to take mutiple 'taps' before it registers, and the left mouse button, when usin git for drag and drop is 'hit-and-miss'  it either takes two or three attempts befor eit actually selects the object under the cursor, and half the time it stops working half way thorugh the drag-and-drop, meaning files get dropped where they shouldn't. It's come to the point where I use the menu cut-paste, which is inconvienient., and will have to go shopping for an external keyboard and touchpad. This is not what I've come to expect from a Lenovo Thinkpad ... this is the 4th Lenovo model I've owned (since back when they were IBM) and this laptop is by far the worst in terms of build quality. ------- Note: I am running RHEL 7.3, not Windows and have no intention of loading Windows on anything I own. But I've been using Redhat on all my Lenovo laptops, and had little to ni issues with them running it to this point.

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RELEVANCY SCORE 90

I have an HP 2000-2D19WM that I bought five days ago. It is running on windows 8 and has all the drivers updated. The problem experienced is that it produces very poor quality of sound whether I use speakers or headphones. I tried to tweak by using the enhancement options but to no avail. The sound may be louder but the quality below par. Please I need help.

A:Poor sound quality

Hello @Shelomoh, Welcome to the HP Forums, I hope you enjoy your experience! I see that your notebook computer is producing a poor quality sound, and I would be happy to help you!  To improve the quality of sound on your computer, I recommend following this document on No Sound from Speakers (Windows 8). This should help with the playback on your system. In addition, you can also follow @SuperMario1's thread on Troubleshooting Guide: Audio does not Work after a Certain Period of Time. This guide should help with your notebook's audio output in regards to a recent Windows Update. For more assistance, I will need to know: If your computer has completed all of its important Windows Updates.If you have updated your HP drivers using the HP Support Assistant.The format of music files you are playing, and the program you are playing them on.If this is an on-going, or recent issue.If using headphones produces the same poor quality.  Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards   

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RELEVANCY SCORE 90

I have just got my computer hooked up to watch streaming video on my tv, via s-video connection. I have got it to work but the picture quality is very poor. I have been told that I should be able to get a better picture than I have but I don't know what the problem might be, - settings, hardware, tv?
Anybody got any suggestions.

Thanks

pc = emachines t4010
graphics card = nvidia fx5200
tv = old but good

 

A:poor quality video

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RELEVANCY SCORE 90

I really hope someone here can offer me some help with this!

I've built a small htpc with a HauupaugePVR 500 Tunerand connected it (via my motherboards HDMI) to a Sony 40w4500 LCD.

The tuner is connected to my SAGAM set top box via a SCART to phono adaptor with s-video. There's no other way to connect the two together as my stb only has the following connections,
Digital tv broadcasts via a cable Sagam stb with the following connections,
Audio - S/PDIF, Right and Left audio connectors.
Video - HDMI connector, Y, Pb and Pr?
The only other connections available are 2 Scart sockets one labeled TV and the other VCR.

I've got a s-video lead plugged into the tuner card and the end of it plugged into the adaptor and the then the adaptor into the stb tv SCART socket.

With all this done I'm geting a pictures but is pretty bad. Quite fuzzy with faceting and stripy looking. When I use the phono video input it improves but it's still not a patch on simply connecting the cable box straight to the tv via scart.

Could someone tell me why my picture is so poor? Surely it's not supposed to be like this? The resolution I'm using is 1280x720 and I'm running Vista Ultimate. Could it be that the signal from my cable supplier is digital or something?

Any help greatly appreciated.

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RELEVANCY SCORE 90

I just bought a Dell 1721 laptop the audio driver is SigmaTel High Definition Audio CODEC... Im assuming that means that its built into the motherboard... I used to be quite happy with the way everything sounded till I bought some SE210's by Shure... Now it does not sound very good... I have plugged the headphones into my brothers iMac and they sound great... What can I do to make the audio sound better and more alive... It sounds very flat and feels like low on power... At low volume levels there is no bass... I turn up the bass on wmp11 and all it does is almost mute the highs when the bass hits... Leads me to think there is not enough power going to the jack to support both.... I can turn it up quite loud and the bass sounds great if i wanted to go deaf in a week but the rest is still lifeless.... I am hoping there is some settings that need adjusting since i dont think i can install anything internally and dont know of any other fixes... (wanting better graphics also but dont think i can change that)

A:Poor sound quality...

Yes you are right..its inbuilt into the motherboard. All laptops are like that. You could try and external soundcard or a gadget from Creative using its crystallizer software. Heres the link:

Creative Xmod

Hope that helps. Says its built to improve onboard sound like your problem

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RELEVANCY SCORE 90

The audio that come out sounds pretty bad. ive changed the bit into the maximum, 24 bit but it still sounds crisp. what can i do? Thanks in advancesound driver: realtek high definiton 6.0.1.7606

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RELEVANCY SCORE 90

Hi Team,  I really appreciate with the service/quality provide by HP. For which I bought many HP products and suggest to other people to buy HP products. But I bought a HP Laptop as below description: Model No.- g6-2010AXProduct - B6U50PA#ACJSerial No. - 5CD2425F7L I usually use this laptop in office purpose and never fall/breakdown. But in normal use hinges from both sides broke which made it harder for the laptop to close properly and now the frame is breaking apart. Is there a way I can get replacements before other parts get messed up. Please do ASAP because my office work should effect due to this.   Thanks & Regards,Vikas Girdhar9910061587

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RELEVANCY SCORE 90

I downgraded from Vista to XP a couple months ago, but haven't had the oppurtunity to play with my webcam/audio feature until now. I'm on an Acer Aspire 5630 Laptop, with a built in cam and mic.

I had a great audio quality on Vista. Now suddenly my audio quality is very poor... not so much in the fact that it doesn't sound good, but that you can barely hear it.

Again, it worked great on Vista.

Now I've tried playing with all the settings... I've spent a lot of time tweaking things, but nothing fixes it. I think it may have something to do with the gay RealTek Audio Manager (which I'd like to get rid of, but don't know how). My audio quality is just very, very muffled and low-toned.

In Master Volume, I am using advanced settings and I have everything turned up full blast. In the mic's advanced settings, Bass and Treble are both set to as low as possible, and it doesn't allow me to move them or change them.
As for drivers, according to driveragent.com, these are the only drivers which are out of date or missing:

- Modem Device on High Definition Audio Bus (missing)

- Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
- USB Video Device
- Broadcom 440x 10/100 Integrated Controller
- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D6
- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D4
- Intel(R) 82801GBM (ICH7-M) LPC Interface Controller - 27B9
- SDA Standard Compliant SD Host Control... Read more

A:Poor Audio Quality on mic

Come on. No one can even help me on THIS?
 

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RELEVANCY SCORE 90

For reasons unknown to me the video quality of videos downloaded from the internet or internet streams is very poor on my computer on WMP or any other media player, the contrast is also higher than my normal display, any help?
 

A:Poor video quality

Are you loading high quality videos?
If that's the case you most likely have the wrong codecs installed.
Check out www.matroska.org. Or install the VLC player, it's a player for almost any OS in existence, I believe, complete with the essential codecs (including Matroska, I think).
 

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RELEVANCY SCORE 90

I recently upgraded my SattellitePro 4300 laptop, increasing the ram and HDD. This required a reload of operating system (WIN 2000 Pro) and all drivers and software.
Now the sound coming from the speakers or headphones, no matter what the source (CD's, MP3, or WAV files) sound like an old scratched record, with a "click" every 3 seconds. This is more noticable with loud music, and seems to be an "break" in the sound continuity every 3 seconds, just for a small period, perhaps less than a tenth of a second.
I have done all the obvious things (updated sound drivers, etc.) but still the problem remains. All sound output experiences this problem.

The sound driver is Yamaha DS-XG.

Any suggestions what else I could try?
 

A:Poor Sound Quality

Well, maybe "fixed" is a little strong.

Not sure what I have done, but it did not include any more drivers, but merely changes to the settings and today, after I powered up this morning, the sounds is working without those annoying "scratched vinyl" simulations.

I'll have to mark this one up as "smoke and mirrors".
 

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RELEVANCY SCORE 90

Lately I noticed my pictures [online or on HD] are fuzzy ... need to correct before I go blind

Logfile of HijackThis v1.99.1
Scan saved at 6:45:06 AM, on 1/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\NovaStor\NovaBACKUP\NSENGINE.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe
C:\Program Files\Sympatico Dial-up Accelerator\slipaccel.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\... Read more

A:Picture Quality Poor

You are running Sympatico Dial-up Accelerator, which drastically compresses all graphic content viewed over the internet.

Hence your picture quality has suffered. You cannot have both a "faster internet experience" and higher quality web graphics. Choose one or the other....

Also you should not be running HiJackThis from a Temp directory if you want to be able to undo any changes, install and run it from a different directory.

Have HJT fix tese:
O16 - DPF: {9394EDE7-C8B5-483E-8773-474BF36AF6E4} (ST) -
O23 - Service: avast! Web Scanner - Unknown owner - (no file)
 

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