Over 1 million tech questions and answers.

Found the cause of my blue screen but unsure on how to proceed

Q: Found the cause of my blue screen but unsure on how to proceed

Hi again I just found the cause of my Blue Screen of Death but i'm not sure what this file is for or if it is safe to get rid of it, the file that causes my daily blue screen of death is call cymon.sys some sort of driver from the company CypherTec Inc.. Any help on this matter would be awesome i'm tired of getting a blue screen in the middle of playing games and what not. Just let me know what info you need to help me figure this out. Thank you

Preferred Solution: Found the cause of my blue screen but unsure on how to proceed

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Found the cause of my blue screen but unsure on how to proceed

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Read other 7 answers

Hello ALL
I have ESET security on my sons laptop since last April. It has been scanning at start up and doing what it is supposed to. Recently he started having some breaking up of sound.
The MS jingle at start up and sometimes songs he plays. I thought it prudent to do some scans just to make sure no malware has snuck in.

Updated and did a quick scan with MBAM. Nothing found

Did an ESET smart scan and it listed threats as ?4 infiltrations?.
It stated it could not clean automatically and to pick a manual action.It does not list "clean" as an option

Only actions listed are:

No action taken

I am reluctant to simply delete theses without getting some outside advise.

Input form BC friends would be appreciated

This is what is listed as found by ESET:

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\20\4ef244d4-49cf35e6 multiple threats No action

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\7\124509c7-563d8dc7 a variant of Java/TrojanDownloader.Agent.NDJ trojan No action
Best Regards

A:ESET found something but unsure how to proceed.

Please download and run Temp File Cleaner and then do the following:Please download and run Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Read other 9 answers

Suddenly the laptop shows up blue screen with a message saying a serious error has occured. remove the hardware or software recently installed,whereasI have not installed any h/w or s/w recently
After restarting it shows up an error signature

error signature BCcode 100000c5 BCPI: E4823548 BCP2 : 000000ff BCP3 :00000001 BCP4:80548001 OSver:5-1-2600 SP:2-0 Product 256-1

and also displays technical report at

Can u plz help me ? As of now,it is booting properly in safe mode ...
If restarted in normal mode also , the system works properly for sometime before displaying the blue screen

A:system displaying blue screen and am not able to proceed

The easiest and quickest way to try and solve this problem would be to slot other ram in the machine and see what happens. It could be a list of other things but ram wont even take you 5 min.

Read other 2 answers

I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
How do I go about determining exactly what they have done to his machine?
By searching the hard drive, I see the following happened on August 7th:
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

Read other answers

I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
How do I go about determining exactly what they have done to his machine?
By searching the hard drive, I see the following happened on August 7th:
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

A:Possible ransomware infection - unsure how to proceed

A little more info:  This is a Dell Windows 10 machine - my apologies for not mentioning that in the previous post.  I had previously helped him with the Dell update software a few days earlier, and I remember installing Malwarebytes to scan for any malware as a precaution while looking at his setup.
Other things I've discovered:
-  It appears that in the process of the scam, the scammer uninstalled Malwarebytes, and downloaded a program called "Support-LogMeInRescue" on August 7th at 2:20 PM.  There is a file named "rescue.info" in the root C: directory.  I opened it with Notepad, but it only showed machine / computer code - no legible text.  The date and time of the rescue.info file is August 7th at 2:21 PM.
-  The scammers created a manual restore point labeled "tech123" on August 7th at 2:50 PM (the day of the scam).  There is a previous Windows update restore point from earlier that day - 12:38 PM - labelled as "Critical Update".  They deleted all other restore points.
-  They then used ADWcleaner as mentioned previously.  The date is August 7th at 4:40 PM.
-  The C:\ Program Files\ Common Files\ directory has a last-modified date of August 7th at 4:21 PM, but I cannot see any files inside which also contain that date.
-  I also searched for the date 8/7/2016 in both File Explorer and Event Viewer, and found some interesting things:
   -  Prefe... Read more

Read other answers

Hello Everyone. Been awhile since I've been here. Been able to solve most of the problems I've encountered on my own since my first post in the hallowed halls of the techsupportguy forums.

Alas, I am in some dire need of help for a problem I've been having. I've checked other posts on here as well as other websites, but none of them seems to address my problem specifically, so forgive me if you have to repeat yourselves.

I've been having randoms BSoDs and hard hangs, most notably during gaming and while using browsers, but also less frequently whenever I'm just eating and chatting to a friend. I'll just be sitting there starting at my desktop and a Page Fault error will pop up and the system will lock. These problems have ranged from blue screens describing to page faults to what seems to be the monitor shutting off and going completely black. Can't even shut down the computer by going through alt-f4 or the start menu via macros, so it's not a monitor problem. NOTE: It also crashes in safe mode.

This doesn't happen at all on some days, but on others it seems as if it occurs 5-6 times in a row.

I started by doing a system restore and updating all of my drivers, but it hasn't helped. I thought that I might have some memory problems, so I went ahead and I ran windows memory diagnostic and it reported that there was a hardware problem with my memory. I have not run memtest86 yet, though.

Another notable thing is that whe... Read more

A:Definite Memory Problems; Unsure how to proceed

Read other 9 answers

Hi everyone! First, here are my laptop and system specs: OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 4039 Mb Graphics Card: Mobile Intel(R) HD Graphics, 1795 Mb Hard Drives: C: Total - 431937 MB, Free - 358762 MB; D: Total - 29690 MB, Free - 26465 MB; Motherboard: LENOVO, Base Board Product Name Antivirus: Microsoft Security Essentials, Updated and Enabled

So after my (now uninstalled and expired McAfee) antivirus program detected some threats, I deleted them but got worried about my laptop being infected. After doing some research, I ran SFC, which showed I had some corrupt files that couldn’t be repaired (attached if it will help!)

I didn't know what to do with them, so I backed up my files to an external hard drive, uninstalled McAfee and installed Microsoft Security Essentials (ran it on Full Scan, too), ran both CCleaner and MalwareBytes, and finally, ran CHKDSK in Safe Mode for both the C: drive and the D: drive, hoping these might repair the problems. Now, all this went just fine, reporting no threats, etc., but when I ran SFC again it still shows the same corrupt files, and now I don't know what to do to protect my computer and resume using it more normally

I read that you can fix these corrupted files with a repair installation/inplace upgrade (running setup.exe from the Windows 7 DVD and selecting ‘upgrade’) or run... Read more

A:Solved: Unsure how to proceed with SFC's corrupted files

Read other 13 answers

We use Desktop Central to manage our windows updates. I've come across a new error that I have not seen all year. They are telling me it's a Microsoft error and they have no information on it. 
I have a couple of Windows 7 machines that have the following error on multiple updates.
An attempt was made to create more links on a file than the file system supports.

Of the machines having this issue, they're not all the same KB. Using one of the machines as example, it's having this issue with 3 updates.
2019-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4519976)

2019-09 Security Only Quality Update for Windows 7 for x64-based Systems (KB4516033)

2019-08 Security Only Quality Update for Windows 7 for x64-based Systems (KB4512486)

Seems like the standard Windows Updates fix's aren't working. Software distribution folder rename, fixit tools, etc. I'm not see this on any of our Windows 10 machines. 
Any idea how to go about resolving this? Reimaging is way at the bottom of the list due to these machines being at remote sites. 

Read other answers

unsure of the name of this virus, but it uses the blue screen of death as a screen saver. my back ground now says i have a virus and need an antivirus program. thanks~!Deckard's System Scanner v20071014.68Run by Island Shipping on 2008-07-22 13:11:22Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Successfully created a Deckard's System Scanner Restore Point.-- Last 2 Restore Point(s) --2: 2008-07-22 17:11:27 UTC - RP2 - Deckard's System Scanner Restore Point1: 2008-07-20 20:23:52 UTC - RP1 - System CheckpointBacked up registry hives.Performed disk cleanup.-- HijackThis Clone ------------------------------------------------------------Emulating logfile of Trend Micro HijackThis v2.0.2Scan saved at 2008-07-22 13:16:23Platform: Windows XP Service Pack 2 (5.01.2600)MSIE: Internet Explorer (7.00.6000.16674)Boot mode: NormalRunning processes:C:\WINDOWS\system32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\ATKKBService.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\isafe.exeC:\WINDOWS\explorer.exeC:\Program Files ... Read more

A:Unsure Of Name - Blue Screen Of Death / Pop Ups Galore

Hello, my name is fenzodahl512 and welcome to BC.. Please do the following...We need to get rid of some of the services running on your machine. To do this, copy (Ctrl +C) and paste (Ctrl +V) the text in the code box below to [email protected] off
sc stop CbEvtSvc
sc delete CbEvtSvc
exitSave it to your desktop as File name: Service.batSave as type: All FilesOnce done, double click Service.bat to run it. A command window will open briefly, then close. This is quite normal.If you do not sure how to make a batch file, please visit HERE for the tutorial.NEXTPlease download the OTMoveIt2 by OldTimer.Save it to your desktop.Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

[kill explorer]
C:\Documents and Settings\Island Shipping\Application Data\rhc7j8j0ep1l
C:\Documents and Settings\LocalService\Application Data\rhc7j8j0ep1l
C:\Program Files\rhc7j8j0ep1l
C:\Program Files\Web Technolog... Read more

Read other 2 answers

I have 6 computers at my office that have all been hit in various ways in the last two weeks, two i have found the vundo trojan and removed it. Did a scan with aswmbr and found nothing else on mine. the computer that i am working on right now i did a scan with malwarebytes and it came up empty, not one thing, which to me seems more than a little suspicious, this computer had lost files and shortcuts were corrupted when this problem started. anyway i did a scan with aswmbr and came up with the following two suspicious files.
Module: c:/windows/System32/drivers/dxgthk.sys
Module: c:/windoes/system32/ntdll.dll

Not being that knowledgeable I am trying to find out how to either make sure these are actually a problem and if so how to fix them. I have 3 other computers that I have had the same results with malwarebytes after they were hit with various signs of a virus or such. So I will be scanning all of those with aswmbr and if need be other programs so I will probably be asking for more help, lol. Thanks in advance for any and all suggestions.

A:aswmbr found suspicious files, how do i proceed?

Hello and welcome! Please post your aswMBR log with a DDS log in a new topic..See below.Please go here....Preparation Guide ,do steps 6-9.Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If GMER won't run (it may not on a 64 bit system) skip it and move on.Let me know if that went well.

Read other 1 answers

I used my laptop last night and it was fine, went to shut down and I got a blue screen. The laptop restarted and I got an error message saying OS Not found.

"PXE-E61 Media test failure, check cable. PXE-M0F Exiting Broadcom PXE ROM. OS not found"

It's a brand new laptop, and unfortunatly I was in the middle of transfering everything from one computer to another, so I have a lot of data on it that I would be really upset to loose. (Taught myself a good lesson here!) So before I restore back to defaults, is there anything I can try to save my data?

Went I try to restore back using my recovery disks, I'm given to option to restore saving user data, but an error message comes up saying no user data found.

My laptop specs are:
Acer aspire 5536-643G50Mn
AMD Athlon Dual core 64x2. 2.1GHz/1M.
3GB Ram (DDR2)
Windows vista home premium

Any help would be appreciated. I would really like to understand why this happened (all my malware/antivirus were up to date and everything scans daily) as my sister has the same laptop, so if it's a hardware fault then she may have this problem later.


A:Blue screen and OS not found

Looks like its trying to PXE boot from the network. When the machine first boots up hit the Boot Menu button on the keyboard and see if you can select the primary HDD.

Read other 1 answers

Hi, When I woke up this morning and opened up my computer the BSOD appeared, I was't able to get the number and I am afraid that this blue screen will cause me troubles. So please, help me.
btw, I have a windows 7 ace aspire one notebook.


Hello [email protected],One blue screen might not be much to go on, but if you wish to look further into it, please follow the procedures below:1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.Follow all instructions with the exception of:Create a new thread HERE and attach the file(s) after step 4Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   For a listing of free File Sharing websites see: http://technojourney.com/trending/best-alternatives-megaupload-and-filesonic-file-hosting/or you may use File Dropper or Box.com.Please post a link to the file in your next post.2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.Click, Copy to Clipboard and  paste this address into your next post.3. )  Please download MiniToolBox by Farbar, save it to your Desktop, then run it.Check the following checkbox:List Installed ProgramsThen click Go.Highlight the contents of  Result.txt.  Copy (Ctrl + C), then Paste (Ctrl + V)  the contents of this file into your next post.Thank you  

Read other 1 answers

Referred from here: http://www.bleepingcomputer.com/forums/t/582141/get-blue-screen/ ~ OB Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:05-07-2015Ran by Chris Stinnett (administrator) on CHRISSTINNET-PC on 07-07-2015 19:11:23Running from C:\Users\Chris Stinnett\AppData\Local\Microsoft\Windows\INetCache\IE\02B21SMPLoaded Profiles: Chris Stinnett & UpdatusUser (Available Profiles: Chris Stinnett & UpdatusUser)Platform: Windows 8.1 Pro (X64) OS Language: English (United States)Internet Explorer Version 11 (Default browser: IE)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Processes (Whitelisted) =================(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(Panda Security, S.L.) C:\Program Files (x86)\Panda Security\Panda Internet Security 2014\psksvc.exe(Panda Security, S.L.) C:\Program Files (x86)\Panda Security\Panda Internet Security 2014\TPSrvWow.exe(Panda Security) C:\Program Files (x86)\Panda Security\Panda Internet Security 2014\WebProxy.exe(Microsoft Corporation) C:\Windows\System32\wlanext.exe(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceServi... Read more

A:Computer goes to blue screen and found trojen

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/582166 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 18 answers

Ok, so I tried to uninstall SP2 from the add/ remove programs and it all worked fine, until it restarted. Now i get the blue screen of death saying winsrv not found. And frankly i'm about to toss the computer out my window. So, I've tried microsofts article on the recovery console... Just when i think i'm good to go, i get the error that the file located in c:windows (/ntservicepackuninstall$\spuninst) is not found... I could really use some technical help on this one... I can't boot to the desktop, i'm doing everything through CMOS and Recovery.

Please hurry !!!


A:Blue Screen of Death... Winsrv not found

Read other 6 answers

I bought this AIO desktops 2 set   They include "Windows 10"but somedays for both Pcs while usingwe suddenly found the blue screen with message NMI_HARDWARE_FAILURE. Then we restarted the windows, then it works as normal. I contacted to Lenovo support team.they said , there is no problem with Hardware. and not to continue to support anymore. Is there anyone found this issue and solution to fix the problem? I've to solve this problem by myself. Regards


Read other answers

I seem to be having the same problem that "trixiebell" recently posted. First it was just the "404 not found nginx" message for certain websites. Then my laptop started doing the blue screen crash with IRQL_not_less_or_equal or STOP and a bunch of numbers messages. Should I try the same thing as was advised before? I've found that the computer doesn't stay functional long enough to even download anything, and I can't install anything in Safe Mode, so where does that leave me? Any help would be greatly appreciated.

A:404 not found nginx and blue screen crash

HiYou can copy the tools from a clean PC to infected one if you have download issuesDownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Allow kaspersky to cure infections.Please post the LOG report(log file should be in your C drive)Restart the PC DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here

Read other 16 answers

If one of you knowledgeable persons could please comment!! it would be greatly appreciated!!
i've only put a few down...the reg key ones have like a whole bunch in the class root and in the current user..they are all just a bunch numbers?! They’re much longer than what I have here….

trojan spywarebanker ABG c:\system volumeinformation\_restore(202550A8

recipe rewards toolbar c:\system volume information\_restore(202550A-7A33-4

recipe rewards toolbar HKCR\CLSID\BA4633437-C3DE-47DA-8280
o and I had tried deleting a file in the system volume before and it wouldn’t let me?!I think it said something about needing administrative permission? I’m the only one using this pc!
Thanks in advance! Joanne

A:unsure of certain files spyware dr found

Read other 10 answers


Recently I upgraded my Toshiba Portege R500 laptop from Windows 7 to windows 8 pro. Everything worked fine for almost a month and since last few days I am not able to see login screen, its just blank. Since I am unable to login I cannot access the apps/programs neither I can shut the laptop from Windows 8 via Charm menu or Cntrl+Alt+Del.

I am stuck as I cannot reinstall the OS as when I use power down button on the laptop the machine goes to sleep and on power up I cannot access boot priority screen to change to optical drive.

I am struggling since last few days. I would appreciate suggestion help.


A:No Log in Screen; unable to proceed further

Are you plugged into another monitor through VGA or HDMI?
If so, unplug them and reboot.
When I'm plugged into an external monitor, the login screen tends to be displayed on them instead of the laptop screen, even though everything leading up to the login screen was displayed on the laptop screen.

Such an event has caused great frustration for me in the past. Now I know better! Unplug external screens when booting.

If not, check BIOS to see if it has a preferred primary display adapter. It's a bit of a long shot but check anyway.

Read other 13 answers


Can somebody plz help my friends laptop does not load up after the windows xp loading screen it goes to a blue screen saying:

Stop:c0000139 {entry point not found}

The procedure entry point I_rpcexceptionfilter could not be located in the dynamic link library RPCRT4.dll.

The laptop is a Dell D600

Xp professional

there is no cd recovery or no partional drive on here to do a system recovery. as i know anyway as i have looked.

plz help

A:Plz help my laptop comes up with blue screen entry point not found

You&#8217;ll need to get access to an Xp professional CD and get into the recovery console.
In the recovery console type the following commands, pressing ENTER after each command:

#1 cd system32

#2 ren RPCRT4.dll RPCRT4.old

#3 Your CD-ROM_or_DVD-ROM_Drive_Letter that is holding XP:

#4 cd \i386

#5 expand RPCRT4.dl_ C:\windows\system32

Read other 2 answers

I have a one year old all in one pc.I got the harddrive not found 3F0 error.HP support sent technician to my house to replace the harddrive. This obviously came with all new windows. Clean pc.About one one week later I received the same message again.Rang HP support and they said they will resend the technician to replace the harddrive agian as it must have been a faulty harddrive.I just don't believe the harddrive is at fault. The harddrive is brand new and works if you plug the harddrive into another pc. The only thing I had time to install in the week was Norton antivirus software.What else can cause this error?

A:Boot device not found 3F0 error blue screen

HI @totallynumbered, how do you do ? Realize this test of document below for certified about this error: HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detectedhttp://support.hp.com/us-en/document/c01443463 Unfortunally, if this error persist, do you need send this notebook to the enginner replace the hard drive.  I hope that helps !Can I ask you a favor ?If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.Have a nice week !I´m a volunteer in the HP Forum ! 

Read other 1 answers

A user (offsite unfortunately) has called in this morning with a blue screen of death. As he describes it, the error reads that the gdi32.dll is not found. The screen reappears at reboot (right after the Windows XP logo screen) and he is unable to get to his desktop. Different boot options get the same result.

Any ideas on solutions, or even what the cause may be, would be greatly appreciated. I've searched all over and found only one mention of this specific problem, but there was no solution talked about.



A:XP (SP1) Boot blue screen failure (gdi32.dll not found) HELP!!!

Try this hope it helps

Read other 2 answers

To Whom It May Concern,

An employee of mine noted that Symantec Anti-Virus quarintined some type of virus. After this he ran Spybot Search & Destroy which also found and quarintined something. Unfortunately, these are the only details he could provide. After running Spybot he restarted his computer and received the blue screen of death.

STOP:c0000135 {unable to locate component}
Application failed to start b/c user32.dll not found

I have attempted rebooting into various Safe Modes w/o success.

Please Advise

A:Blue Screen - Stop:c0000135 - user32.dll not found

Read other 14 answers

A user (offsite unfortunately) has called in this morning with a blue screen of death. As he describes it, the error reads that the gdi32.dll is not found. The screen reappears at reboot (right after the Windows XP logo screen) and he is unable to get to his desktop. Different boot options get the same result.

Any ideas on solutions, or even what the cause may be, would be greatly appreciated. I've searched all over and found only one mention of this specific problem, but there was no solution talked about.



A:XP (SP1) Boot blue screen failure (gdi32.dll not found) HELP!!!

Read other 7 answers


Noobie here. Please help on further detailing this.

Running into contant blue screens which seem to be connected to a virus in win_v.dll - started happening a few days ago and Win XP went into blue screen. Could not even start up in Safe Mode - thankfully 'last good configuration' came to the rescue. But am constantly running into this problem.

Seems to be fine when I'm working offline. But as soon as I connect - it gives me a blue screen in 20 - 30 min. The antivirus monitor found an infection in win_v.dll

If anyone knows what's causing this - please let me know. Will try to post more details for this problem.


A:Blue screen trouble. win_v.dll virus found. Win XP. Help.

Hi and welcome to TSG,

Click here to download HJTsetup.exe

Save HJTsetup.exe to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.


Read other 3 answers

Hi there, I just ran a RogueKiller scan and it found some potentional malware. I don't feel safe deleting anything so I thought I'd ask here to see what you make of the report:
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Johannes 2 [Admin rights]
Mode : Scan -- Date : 07/21/2014  20:01:19
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 7 ¤¤¤
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gdrv -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\gdrv -> FOUND
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\gdrv -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : ... Read more

A:RogueKiller found potentional malware, unsure what to do

Hello Wowest
I'm Seedy21 and I will be helping you with your issues.
Please note the following information about the malware forum:
From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by me
Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
Please reply within 48 hours, if you are going to be away for longer please let us know or the topic will be closed for been inactive
If you are using Cracked or Illegal software your thread will be closed
Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close.
Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.
Double-click the downloaded icon to run the tool.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.

Read other 12 answers

I've already gone ahead and deleted it so I can't refer for the exact name, but reading the filename I wasn't satisfied with just that.

It was a set of two trojans both targeting what was apparently the Malwarebytes setup utility. I believe one read as mbam-setup.exe and the other was mbam-setup[1].exe so it looks legit yet it was flagged as a trojan. Is this the antivirus software being flagged by the virus or is it really the virus under the guise of the software? I'm sure a log will be necessary but I'll wait for someone to advise the appropriate log(s).

EDIT: Well those were the pathnames anyway. The trojan description or whatever that last column was, read something along the lines of PSW.Banker and PSW.Banker5 which I'm GUESSING means it's stealing passwords.

I've rebooted the computer and ran another scan and haven't found anything. I'll edit this topic as necessary until I get a response.

A:I found a trojan but unsure if it is fully removed.

:step1Update mbam and run a FULL scanPlease post the resultsATFPlease download ATF Cleaner by Atribune & save it to your desktop.Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser click Opera at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".------------------------------------SAS, may take a long time to scanPlease download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASD... Read more

Read other 7 answers

about the old xp machine again...
i was browsing through the system folders on my machine and found the following folder
C:\Documents and Settings\Administrator\Local Settings\Temp\HCBackup
it contained iCRCReserve.tmp   hcpackage.exe    hcversion.xml  AUStrg(empty folder)  AUCache(folder)
i looked up some of these names online and found
my system contains the files listed under "file system modifications"-->"files created"
the files 
marked 3, 4 ,5 ,6 ,7 on that list are all present and have same size. they match the file sizes shown there, i did not know how to check the MD5 or SHA-1.
does this mean i am infected or are those files quite benign? they may have something to do with trend micro housecall or they might be named to fool me into thinking that. hcpackage.exe says it was produced by a "company" Igor Pavlov.
what is going on here?

A:a few files i found, unsure if this indicates infection. no other signs

excuse me but it's been several days now, can i have some advice on this matter please.

Read other 24 answers

hi guys i just got nfs:underground2
after playing the game for a while i won some race and i was asked if i want to return to explorer mode..to which i agreed and then the came the loading screen..but thats all..it just kept loading and loading even after 15min
i forcebly quite the game(crtl+alt+del)..then started it again it worked fine
but than again after winning some race it was loading for 15 min...this problem is become more common now..first the loading screen used to get stuck(as i call it) rarely now it gets stuck very ver often..also before it used to get stuck only when i used to return to explorer mode ...now even when the races load it gets stuck..what should i do
i tried running the game both in windows Xp and ME..but the same thing happens..i tried reinstaling the game..still no use
my pc is
p3 1 ghz
geforce4 mx 128mb
256mb ram
my driver versoin(graphics) is 71.84
which i just download from nvidia's site
so plz help me..i am fed of seeing brooke bruns(spelling) for 15 min

Read other answers

toshiba netbook nb200 win xp.start-goes to toshiba
splashscreen and hangs there. will proceed to windows maybe once in 10 attempts to start!
I assume is cmos chip prob.??. can usually fix desktop, but lack exp. with laptops etc. I dread the
worst, faullty mb, and can only hope someone can
help. problems I welcome, provided a cure available, to enrich my own scant knowledge.
Also, did not realise no usb or cdrom boot, only HD and FLOPPY DISC!! So, how to reinstall??
thx ken

Read other answers

I have been watching the posts- I downloaded GMER & ran it- A few minutes later a blue screen came up & said it had to stop because it didn't want to totally ruin my 'puter. (something like that) It said if this was the first time I ran it to reboot & run again- I didn't run it again (yet?) my network connection is corrupted. I cannot stop RPC from running in services which I NEVER started & in "services" it will NOT let me do ANYTHING to change ANYTHING on RPC... So? When the BLUE MEAN SCREEN popped up I DID get my hubby's puter out & typed out the "technical number info" The NAME of the MEANIE is awryypow.sys & I cannot find anything anywhere on this name. I found the file in "My Computer" C: drive- I dared NOT just delete it I have GOT to get CD/DVD pic orders made from a 30 year class reunion & do NOT want to infect anyone else!!! HELP!!!There are TOO many weird things going on with 'puter- too numerous to even keep up with!Here is the tech info! (Not sure if this matters or not but the first line had some "underscores" on it but I was in a hurry to type out what it said in fear of my puter signing off itself!! (Sorry!) Tech Info & #'s should be CORRECT!!awryypow.sys base atpage default in nonpaged areatech infostop: oxoooooo50 (ox90DA500B, 0x00000000, oxB851AF60, oxoooooooo)awryypow.sys - address B851AF60 base... Read more

A:A new virus? Found by GMER? Have "tech info" from BLUE SCREEN

...sorry... I just HAD to play with the emoticons! Won't do it anymore THIS much! It WAS fun tho! I needed a break!

Read other 1 answers

Have been getting an error message at windows load and after about a week I started getting the blue screen shut down. Hoping you can help!

I am running Windows 7, 64 bit, original OEM version
Age of laptop and system is about 2.5 years.

This error appeared after I did a System Restore for a benign reason (accidentally deleted a program I didn?t want to re-install due to all the tweaking it would require).
Error box after Windows loads:
Application Load Aborted
File not found: settings.TKN

I attempted another system restore but could only go back as far as the last restore point which was the date I did the restore, above, that caused the problem in the first place.

Then, a week later I began getting the Blue Screen of Death after system runs 15 min to an hour or so:
Problem signature: Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800589F060
BCP3: FFFFFA800589F340
BCP4: FFFFF80002F99510
OS Version: 6_1_7601
Service Pack: ... Read more

A:Blue Screen Death w File Not Found error: settings.TKN

Problem Devices:
HP Color LaserJet CP1518ni ROOT\MULTIFUNCTION\0000 The drivers for this device are not installed.
HP Color LaserJet CP1518ni ROOT\MULTIFUNCTION\0001 The drivers for this device are not installed.
HP Color LaserJet CP1518ni ROOT\MULTIFUNCTION\0002 This device is disabled.
Microsoft Teredo Tunneling Adapter ROOT\*TEREDO\0000 This device cannot start.
Try to take care of the above. Uninstall each of the above in Device Manager: Start Menu -> Right click Computer -> Manage -> Device Manager from the list on the left.

You may need Device Manager : Hidden Devices.
Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.If you are overclocking any hardware, please stop.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Ge... Read more

Read other 1 answers

hey... i apologize in advance for my bluntness but i am all out of options and im pulling my hair out. I THINK i have a virus, even though BOTH my malware searches fail to find it. i have a 5 year old dell inspirion b120 running windows xp home edition. i have always had problems with this machine, with all the calls to dell to fix it, and the repeated failure to fix it. i THOUGHT i fixed it, but a few onths later, its showing signs of problems.

it all started when i got one of those adware security center viruses, which i ran malwarevytes and got rid of, or so i thought. The next day or two, it was back, the virus. and again, i removed it. i did this every day for a few weeks. THEN my firefox browser stoped working. Wont load no matter what i try. i system restored it, i rebooted it to last good configuration, uninstall and redownload, i tryed so many fixes, it doesnt work. So i instead started using IE. worhted fine for a few weeks, then IE stoped loading. i cannot run any Browser on it, but I CAN connect to MSN messanger, ventrilo and other things, but if it requires a webpage, i cannot run it.

so i tried a system restore, and i got this blue screen error message:

STOP:c000021a {FATAL SYSTEL ERROR} The windows logon process system terminated unexpectedly with a status of 0x0000005 (0x0000000 0x0000000)
The system has been shut down.

...and now if i log off, it will say this. i CAN log into it easy enough, but i cant log out of it.

i realyl just want my computer to run... Read more

A:Browsers not working, No virus found and the Blue screen of DEATH!

This appeared in a document after it happened, not sure if it is of any help, but i will post it here anyways.

# An unexpected error has been detected by Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d988789, pid=960, tid=740
# Java VM: Java HotSpot(TM) Client VM (11.0-b15 mixed mode windows-x86)
# Problematic frame:
# C 0x6d988789
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp

--------------- T H R E A D ---------------

Current thread (0x0f607000): VMThread [stack: 0x0f6d0000,0x0f7d0000] [id=740]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000020

EAX=0x0f600f8c, EBX=0x00000000, ECX=0x00000020, EDX=0x00000009
ESP=0x0f7cfe8c, EBP=0x00000000, ESI=0x0f600f30, EDI=0x0f6010c0
EIP=0x6d988789, EFLAGS=0x00010206

Top of Stack: (sp=0x0f7cfe8c)
0x0f7cfe8c: 0f600f30 0f600f8c 6d9887f7 0000000e
0x0f7cfe9c: 00000000 6d8b5172 0000000e 6d97105e
0x0f7cfeac: 00000002 050aa2d0 00000000 00000001
0x0f7cfebc: 00000000 0000000e 00000001 050aa180
0x0f7cfecc: 6d943934 00000000 6d9c35d5 050aa500
0x0f7cfedc: 0f607000 0f7cff2c 00000000 00000000
0x0f7cfeec: 050aa2d0 0f607000 00000000 0f607000
0x0f7cfefc: 0f607590 0f6075b0 0f6075b8 0f6079a4

Instructions: (pc=0x6d988789)
0x6d988779: 61 57 7e 08 8b 7e 10 03 7e 04 eb 02 33 ff 8b 0e
0x6d988789: 8b 01 57 ff 50 04 8b 0e 8b 11 57 ff 52 08 8b 56
Stack: [0x0f6d0000,0x0f7d0000], sp=0x0f7cfe8c, free space=1023k
Native frames: (J=compi... Read more

Read other 3 answers

One of the people I share my computer with has been downloading warez copies of Photoshop addons that contained trojans (iStealer keylogger). I deleted them after doing a AVG scan. But, I am not sure if they are totally gone.

I keep getting "service_exception_error" blue screen a couple of times daily. Maybe computer is overheating?

Also, all the windows profiles are sluggish when I have 6GBs worth of ram.

I am on Windows Vista x64 Home Premium SP2 if that matters. Thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:19:14 AM, on 9/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files\Mouse\Amoumain.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSUI.exe
C:\Program Files (x86)\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\WebMoney Agent\wmagent.exe
C:\Program Files (x86)\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSMonitor.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome... Read more

A:Trojans found on AVG, Daily service_exception_error blue screen and sluggish

I now get the "memory_mangement" blue screen error

Read other 1 answers

Ok, this is my parents computer...I'm only in town for 24 hours...they say the computer is running VERY slow, which I see that it is. They have run all of the virus scans I've told them to run and they said that there were 68 virus' but they could only remove 63. that the other 5 need to be removed manually. Unfortunately this is all of the info I have and I just don't have the time to rerun everything before I leave again. Can someone please take a quick look at the logs to see if you notice anything?!

Thank you in advance
DDS (Ver_09-12-01.01) - NTFSx86
Run by Kerry Richards at 15:51:36.00 on Fri 01/01/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.319 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Bo... Read more

A:Virus found, unsure of type, says to remove manually

someone? anyone? running out of time.........===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been... Read more

Read other 3 answers

Today, Windows Defender uploaded the latest definition file, and now it tells me that I've got a Medium risk called:
SettingsModifier: Win32/PossibleHostsFileHijack. Alert level: Medium
file: C:\Windows\system32\drivers\etc\hosts

I don't know whether this is a false positive and whether I should quarantine, ignore or clean it.
I clicked on the link Windows Defender supplied:

I've also included a HijackThis scan below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:43:26, on 09.03.2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Windows\ehome\ehmsas.ex... Read more

A:Windows Defender has found a "SettingsModifier", don't know how to proceed

I got into contact with a Symantec expert (Michael York): he told me to test my computer for malware with Norton's online scanner. It didn't find anything. Nada. Nothing. I am really at a loss about what is going on here. I am still wondering whether Windows Defender has detected a false positive or not. I can only say that I am confused. And tired.

Read other 3 answers

I have avg full v8. has found various trojans lately.the truth is i had a cracked mkdev copy of acrobat 9 pro. it was infected and i have uninstalled. various trojans still found afterwards.here is a record of avg sfinds. i have hijackthis microtrend v2.2. here is the log. i got a automatic analysis online and removed some r3 03 3 and 16 entries marked as remove now in red. here is the latest log. i downloaded your gmer tool but it made my laptop give a blue screen and shutdown to prevent damage. sorry for the long story. the log from hijackthis and avg history follows. gmer cannot complete scan before shutdwon.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:22:38 PM, on 11/14/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\CyberScrub Privacy Suite\CSPSeraser.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Fi... Read more

A:HELP infected . avg 8 found various trojans.gmer tool gives blue screen of death.


Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work: Please Read All Instructions Carefully
If you don't understand something, stop and ask! Don't keep going on.
Please do not run any other tools or scans whilst I am helping you
Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly

Please ensure that any USB/Flash/External drives are connected whilst we are cleaning your machine.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
Download and Run RSITPlease download Random's System Information Tool by random/random from here and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open:log.txt will be opened maximized.
info.txt will be opened minimized.

Please... Read more

Read other 7 answers

Windows 7
Blue Screen Warning said Windows was Shut Down to prevent further possible damage to my computer. If the first time, it said to just re-boot. I did so and the computer was VERY slow on re-boot but finally I got into Safe mode.
The most recent download prior to Blue Screen shut down was OBIT Malware program. Though I doubt that caused this problem I removed the free program using Revo Uninstaller as I thought maybe OBIT was interferring with Bit Defender or some other security program on my computer (I use Malwarebytes).
The real culprit I suspect came when I downloaded some free privacy software and with it came White Smoke toolbar, and a host of annoying add-ons. I carefully deleted or disabled all of these add-ons, and then deleted White Smoke toolbar from Chrome and IE 7, and Firefox. I have not seen any of these programs/viruses/malware reload.
A white smoke - screen lockup (delay) did occur while these add-ons were on the computer and I know this is not a good sign.
Right now, everything is running well. I ran Malwarebytes and it did find some malware and I removed it; it has not reloaded so far. I ran MB again and it was clean. Ditto SuperAntiSpyWare and Bit Defender.
Maybe I am over reacting but thought better safe than sorry...if some worm is onboard I'd like to kill it before it multiplies...but I just do not know based on scans I've run!
Right now I am proceeding with caution. Once burned, twice shy. Oh, some of th... Read more

A:Came home found dreaded Blue Screen Windows Shut Down Warning..

Please download TDSSKiller from here and save it to your DesktopDoubleclick on TDSSKiller.exe to run the application, then click on Change parameters

Check Loaded Modules  and Detect TDLFS file system.  Do not check Verify file digital signatures (even though it is checked in the example)If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now

Click Start Scan and allow the scan process to run

If threats are detected select Skip for all of them unless I instruct you otherwiseClick Continue

Click Reboot computerPlease post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply===================================================aswMBR--------------------Download aswMBR and save it to your desktop.
Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.If you need help to disable your protection programs see here and here.Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.

When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.

Please post the contents of the log in your next reply.NOTE:  aswMBR will create M... Read more

Read other 39 answers

That's really time consuming to start up my computer.. estimate more than 20 mins..
During the process.. First is the summary list.. then turn to a black blank screen for a very very very long period.. next it shows a row of loading bar which in grey colour also for a very long time... After all these only can see the Windows XP Home screen...

Can anyone tell me wat are the possible causes? Really irritating..

A:About Extremely Slow Process To Proceed To Windows Xp Home Screen....

Please tell us more about your computer. What make/model, what CPU, how much RAM, etc. You can use this free tool to get the information: http://www.gtopala.com/index.htmlYou can use this shareware tool to check your system's performance: http://www.download.com/SiSoftware-Sandra-...&tag=buttonAlso, you can read these links to help speed up your system's loading process: http://www.bleepingcomputer.com/forums/ind...l=slow+computerhttp://aumha.org/a/loads.htmhttp://support.microsoft.com/kb/308041

Read other 8 answers

Hi, I managed to spill some wine over my personal laptop the other night.... and now cannot get past the black screen which appears when I try to start it up. It's that Windows Error Failure screen, which gives 3 options for starting in Safe Mode and the other option to start normally. The problem is that the poxy enter button is not working so I cannot choose any option.

Any ideas how I can get past this obstacle??

Many Thanks


A:Unable to proceed from Black Screen after Liquid Spillage in Laptop

Have you tried connecting a second keyboard via USB?

Also, are you able to access the BIOS (see your system manual for steps to access your BIOS)? Can you boot from a CD/DVD to attempt repairs that way? Obviously, you will still need a return key to actually do the repairs, but it would be helpful to know which keys are damaged.

Read other 6 answers

I recently bought a computer, in december last year
Dell Intel(R) Xeon(R) CPU
5130 @2.00GHz
2.00 GHz, 3GB of RAM
Running on Windows XP professional and with an ASUS EAH4350 silent 1GB graphics card and yes all drivers are installed and up to date

The problem i have is that when i turn my computer on it says no devices found and that AHCI BIOS is not installed, and when i am on my computer (mostly when playing games) my screen (which is an Akura 19" LCD TV/DVD combi) goes to blue screen and says 'no signal' and any music that was playing becomes a loud repeated thumping like when a cd gets stuck. The only option i have is to turn the computer off via the on/off button by holding it in until it turns off. After this my computer wont restart for 2-3 tries and instead when i press the on button a small 4 lights up on the front and it makes a 3 second buzzing noise repeated with a second inbetween and does not load up, so i have to turn it off via the button.

Any ideas whats wrong? and what does AHCI BIOS not installed actually mean?

A:No devices found, AHCI BIOS not installed, blue screen issues and problems restarting

Do you have a single drive or multiple drives setup in a RAID configuration? The message you are seeing is fine (and normal) if you have no RAID. It usually will just pass it so quickly that you didn't notice it was there. How long have you let the pc set at that error message?

Read other 9 answers

I'm getting bluescreen errors where my PC will keep rebooting into the same bluescreen until i turn it off from the power and start it up again then it is fine. I have tried sfc /scannow i have tried rolling back drivers and have tried uninstalling new programs

my dump files are here https://mega.nz/#!uxVnlISb!pTkOl375U...rPgpr5KkTfUzB4

I'm at a complete loss of what to do

Read other answers

I am running Windows XP on an Nspire laptop purchased just a few months back. I installed Ad Aware, Spybot Search & Destroy, Spyblaster, Zone Alarm, and Windows Defender in addition to the Verizon Security Suite that was currently running in order to find and delete some adware viruses. Spybot was successful and everything was restored to normal for a couple of days until I restarted and got a blue screen error "IRQL_NOT_LESS_OR_EQUAL" and stating that I should disable BIOS memory options. I assumed that I had too many virus scanning programs and firewalls installed so I was able to boot into safe mode as administrator and deleted all of the before mentioned programs except for Windows Defender and Verizon Security Suite which I planned to keep. At restart I received the same blue screen message so I went to the BIOS setup menu to check the memory options and my BIOS menu has extremely limited settings options (Phoenix Trusted Core) which frustrated me and I (stupidly) reset the default settings. Now I was unable to get past the black screen telling me that Windows failed to start normally. So I went to the XP recovery CD and tried recovery and now all I get is a blue screen saying hard drive not found.
This laptop was purchased "Vista ready" but with XP Pro installed by my request. Could the problem possibly be that XP setup is not recognizing the hard drive because I reset the settings to default and now the hard drive is recognizable by Vista but n... Read more

A:Solved: Changed BIOS settings to default, blue error screen, hard drive not found

Read other 16 answers

Hi guys, just popped by to say haello as I may be posting lots soon. I will try not to rave but moving to Apple or Linux is getting more and more attractive day by day. Microsoft and Windows of whichever variant sucks!Suffice to say that I cannot log on to my PC as the administrator I once was, I have to use my partners or daughters log on. As soon as I enter my log in details, PC answers. shows my wallpaper screen and shuts down. Though I can find my files, I cannot access them from either account and if I try to open them from my family members accounts, same shut down. I will expand on this as much as I can later.I gave up and tried to load from our Advent 3319 Recovery CD. Recovery screen loads and says "press R" to view recovery options but does not respond to command.Finally, for now?, does anyone know if it is possible to totally erase HDD and reinstall vendors XP as the OEM? Online stuff says I cannot for example use partitioning software because of the way this PC is configured - however, I am sure I have come across one website which suggests that F-Disk can be used in certain circumstances

A:Hi, Fed Up Of "blue Screen Of Death", Inability To Load Recovery Disk, Numerous Trojans And Malaware Found And Deleted...


I have moved your topic to our XP forum. That is assuming that you have XP running. If not, please post back and I will move it to the correct area. The reason I moved it here was because you asked about reformatting and not killing your malware.

Someone will be with you shortly with an answer to your question.


Read other 4 answers

My computer no has a blue screen with spyware detected please instal antivirus or antispyware. It also has a fake windows antivirus 2008 thing that keeps popping up here is the HJT log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:06:38 PM, on 6/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\PROG... Read more

A:Help Blue screen"spyware found instal antivirus or antispyware"

Read other 16 answers

I know this has been posted before on these forums, but, the fixes posted were unable to fix my system, so I figured I may as well post MY symptoms and see if I can get some advice.

Ok, so, I recently attempted to install SP3 and restarted my computer when prompted to, and when my pc restarted, all seemed to work ok. The "Professional" word on the boot screen was removed, showing that SP3 had been installed. But, when it loaded past the boot screen, the screen went black and restarted automatically. I disabled automatic restart and then received the blue screen error "STOP: c0000135 winsrv was not found"

First, I followed the instructions on the microsoft kb page which told me to boot into recovery console and try the cd c:\$ntservicepackuninstall$\spuninst method. This did not work, for when I enter that it says "Directory was not found." or something of that sort.

I also tried copying the .dll from the C:\Windows\ServicePackFiles\i386 folder to System32 through recovery console using the command COPY C:\Windows\ServicePackFiles\i386\WINSRV.DLL C:\Windows\System32\WINSRV.DLL. When asked to overwrite, I said yes. It copied succesfully, and I still receive the same error. I tried this again, but first deleted the DLL and then copied it fresh so an overwrite was not needed. Still no success.

*EDIT* Reinstalling windows does not seem like an option at the moment, for when i attempt to continue with a windows installation it gives me an e... Read more

A:c0000135 "winsrv was not found" blue screen after SP3 installation.


You probably need 'critical update' KB885523 - try this link:




Read other 1 answers

Laptop screen is badly cracked, needs replacement.
Original laptop is a Compaq Presario CQ61 with a 1 CCFl screen (n156b3-l02 rev.c2). This is with a 30 pin connection and the pink/white backlight cable.
I already have an LED Screen from a dead laptop (LP156WH4 (TL) (N2)). This is with a 40 pin connection and no other external cables.

As it stands right now I have the cable going from inside the laptop proper, splitting in 2, one fork going into the left side of the inverter and the other turning into a flat cable and going into the screen as a 30pin connection. There is also the pink/white backlight cable going into the right side of the inverter.

I'm wondering there is any way to use the LED screen using a 30pin to 40pin converter or possibly to purchase a 40 pin cable outright and ignoring the inverter competely or something along those lines. I simply haven't been able to figure out to what level the laptop is built around using that specific screen.

Thanks in advance.

Read other answers