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XPS 13-9343, Dell Detect error

Q: XPS 13-9343, Dell Detect error

Dell detect finds a new display driver. I download and install it - BUT it doesn't install. I get an Intel error telling me it is not a mfg driver. How do I update this?
XPS13-9343, Windows 10, w/ultra HD display and 5500 Intel graphics

RELEVANCY SCORE 200
Preferred Solution: XPS 13-9343, Dell Detect error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: XPS 13-9343, Dell Detect error

If your currently installed version is the latest Dell 20.19.15.4531, A04 driver. Then the Dell detect software is in error.

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RELEVANCY SCORE 66.8

HI. Config:

OS Name Microsoft Windows 10 ProVersion 10.0.14393 Build 14393Other OS Description  Not AvailableOS Manufacturer Microsoft CorporationSystem Name DESKTOP-CN3H81KSystem Manufacturer Dell Inc.System Model XPS 13 9343System Type x64-based PCSystem SKU 0665Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2195 Mhz, 2 Core(s), 4 Logical Processor(s)BIOS Version/Date Dell Inc. A11, 12/8/2016SMBIOS Version 2.8Embedded Controller Version 255.255BIOS Mode LegacyBaseBoard Manufacturer Dell Inc.BaseBoard Model Not AvailableBaseBoard Name Base BoardPlatform Role MobileSecure Boot State UnsupportedPCR7 Configuration Binding Not PossibleWindows Directory C:\WINDOWSSystem Directory C:\WINDOWS\system32Boot Device \Device\HarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "10.0.14393.206"User Name DESKTOP-CN3H81K\lucasTime Zone Tokyo Standard TimeInstalled Physical Memory (RAM) 8.00 GBTotal Physical Memory 7.60 GBAvailable Physical Memory 5.22 GBTotal Virtual Memory 9.48 GBAvailable Virtual Memory 7.13 GBPage File Space 1.88 GBPage File C:\pagefile.sysHyper-V - VM Monitor Mode Extensions YesHyper-V - Second Level Address Translation Extensions YesHyper-V - Virtualization Enabled in Firmware YesHyper-V - Data Execution Protection Yes
Always same pattern, infrequ... Read more

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RELEVANCY SCORE 56.8

I'm not sure if I'm posting this in the right place but, Im desperately in need of help.
Just earlier my dell XPS 13 froze on the dell boot screen with the loading circle stopped.  I'm not sure what to do because I can't remove the battery to restart it. I've tried holding down the power button but no luck.
Is there a way to hard restart the laptop that I don't know about?  This is really frustrating, anyone have any clues or a solution?

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RELEVANCY SCORE 56.8

Have new Dell laptop XPS 13 9343, with battery drain problem since day 1, drops from 100% to 80% overnight. Came with windows 8, but I updated to windows 10 right away, so not sure if this was happening from the word go.
The laptop is a bit warm on the underside first thing in the morning, so something is drawing power in the shut down state. Turned of fast boot and looked at bios changing anything that may looks like it may be causing a problem. Lap top just cannot seem to switch off !!
Updated bios and all drivers, as suggested on forum doing search for peolple with similar issues.
Seems to be a problem with intel MEI - and causes same issue on lots of laptops, not just Dell.
Unable to downgrade intel MEI to version 9 from 11 as I get error message something like "Thiscomputer does not meet minimum requirements for installing this driver".
Have zip file - MEI_Win7_8_8.1_9.5.24.1790_5.0M - how can I install (roll back greyed out as I assume 11 is what I have always had.
Could take battery out every night, but bit of a hassle I can do without !
What can I do ? Anyone else with this laptop have this issue ??
Thanks for any help, in advance.

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RELEVANCY SCORE 56.4

Hi everybody!I didn't know where else to post this but i'm having some problems with Dell System Detect Launcher.I want to download my operating system image from Dell's website but I need to have DSD opened on my computer. The problem is when I try to launch it I get the following error:
"Cannot continue. This application is improperly formatted. Contact the application vendor for assistance."

The error code is as follows:
PLATFORM VERSION INFO    Windows             : 6.1.7601.65536 (Win32NT)    Common Language Runtime     : 4.0.30319.1026    System.Deployment.dll         : 4.0.30319.1039 (RTMGDR.030319-1000)    clr.dll             : 4.0.30319.1026 (RTMGDR.030319-1000)    dfdll.dll             : 4.0.30319.1039 (RTMGDR.030319-1000)    dfshim.dll             : 4.0.31106.0 (Main.031106-0000)SOURCES    Deployment url            : file:///C:/Users/Jerzy/Desktop/dellsystemdetectlauncher.applicationERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of C:\Users\Jerzy\Desktop\dellsystemdetectlau... Read more

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RELEVANCY SCORE 56.4

Hi!,
   I've just change my HD ina vostro 3550laptop and I'm trying to install all the necessary drivers.
OS is WIndows 7 Pro 64bit with no antivirus.From the DELL website, if i try to download Dell System detect, it gives me an errore that says that it's impossible to continue 'cause application is wrong formatted.
the exact error in italian is:
Impossibile continuare. Applicazione formattata in modo non corretto. Per Assistenza, contattare il fornitore dell'applicazione.
and here is details:
INFORMAZIONI VERSIONE PIATTAFORMA Windows    : 6.1.7601.65536 (Win32NT) Common Language Runtime  : 2.0.50727.8669 System.Deployment.dll   : 2.0.50727.8671 (QFE.050727-8600) mscorwks.dll    : 2.0.50727.8669 (QFE.050727-8600) dfdll.dll    : 2.0.50727.8671 (QFE.050727-8600) dfshim.dll    : 4.0.41210.0 (Main.041210-0000)
ORIGINI URL distribuzione   : downloads.dell.com/.../dellsystemdetectlauncher.application
RIEPILOGO ERRORI Quello che segue è un riepilogo degli errori. Informazioni dettagliate su tali errori sono disponibili più avanti nel registro. * L'attivazione di downloads.dell.com/.../dellsystemdetectlauncher.application ha causato un'eccezione. Sono stati rilevati i messaggi di errore seguenti:  + Eccezione durante la lettura del manifesto da downloads.dell.com/.../dellsystemdetectla... Read more

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RELEVANCY SCORE 56

Hello,I'm having an issue with my processor fan.  It refuses to work.  Due to some other issues I replaced the motherboard, and decided to replace the fan as well while I had it open.  However it still has the same issue.  I updated the bios as well, with no success.  Any help would be appreciated.  I believe the info was:error code 2000-0511
validation 96102

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RELEVANCY SCORE 56

I went to Dell to find the right driver for my sound card. Dell Support requires I install their System Detect software but I get an error message (see below). Any help is greatly appreciated.
Thanks!
PLATFORM VERSION INFOWindows : 10.0.15063.0 (Win32NT)Common Language Runtime : 4.0.30319.42000System.Deployment.dll : 4.7.2046.0 built by: NET47REL1clr.dll : 4.7.2046.0 built by: NET47REL1dfdll.dll : 4.7.2046.0 built by: NET47REL1dfshim.dll : 10.0.15063.0 (WinBuild.160101.0800)
SOURCESDeployment url : downloads.dell.com/.../DellSystemDetect.applicationServer : Microsoft-IIS/8.5X-Powered-By : ASP.NETDeployment Provider url : downloads.dell.com/.../dellsystemdetect.applicationServer : Microsoft-IIS/8.5X-Powered-By : ASP.NETApplication url : downloads.dell.com/.../DellSystemDetect.exe.manifestServer : Microsoft-IIS/8.5X-Powered-By : ASP.NET
IDENTITIESDeployment Identity : DellSystemDetect.application, Version=8.5.0.4, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msilApplication Identity : DellSystemDetect.exe, Version=8.5.0.4, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msil, type=win32
APPLICATION SUMMARY* Installable application.* Trust url parameter is set.ERROR SUMMARYBelow is a summary of the errors, details of these errors are listed later in the log.* Activation of downloads.dell.com/.../DellSystemDetect.application resulted in exception. Following failure messages were detected:+ The referenced ... Read more

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RELEVANCY SCORE 55.6

Hi,
I have a problem with my dell XPS 13 (9343). Since 2 days my laptop is sometimes very slow. When I then open my task manager my cpu speed is limited to 0.48 () even when i change my power mode to high performanc. I've also installed the new bios A05 but without succes. There is 1 solution to temporary solve this issue: Plug in my dell power companion for a couple seconds and than plug it out. After that the speed limit is gone and my cpu will jump back up to 2.2 ghz. But when my computer goes back to sleep mode and then back to active the speed limit is back to 0.48 gh. Can anyone help me with this problem ?

Thanks in advance

A:Cpu speed limit Dell XPS (9343)

When i plug my normal power adapter in and then plug it out, the problem goes away. The problem only seems to appear with my dell power companion.

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RELEVANCY SCORE 55.6

I have an issue with my computer in which when I connect two different pair of beats, one being powerbeat wireless and my other beats which are beats solos. When I pair the devices through Bluetooth, 1 minute into a song or just after pairing the sound cuts off. When I go into playback devices, the sound bar moves up and down signalizing that there is sound playing but nothing is heard through the headphones. I believe there is a connectivity issue between any Bluetooth devices and my computer. I have tried updating the drivers and repairing the devices but with no luck.

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RELEVANCY SCORE 55.6

I have an XPS 13 (9343) laptop with a FHD 1920x1080 non-touch screen and am wondering if it is possible to upgrade to a QHD 3200x1800 touch screen. Specifically, I am looking at this screen:
https://www.amazon.com/3200x1800-Touch-Complete-Display-Assembly/dp/B01F8RV2RO/ref=sr_1_2?ie=UTF8&qid=1504223526&sr=8-2&keywords=dell+xps+13+screen
Thank you!

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RELEVANCY SCORE 55.6

I have exhausted all means to connect my Dell XPS 9343 via miracast to my LG UF770 tv. Everytime I connect or project it to my TV it will just time out and will give me a message "We didnt get any response from the device please try connecting again". and the tv monitor will just be saying connecting.  I have the latest windows 10 anniversary edition, updated all the driver. I also tried switching off my firewall, updating my TV software and tried it in at least 3 other TV's but still not connecting.  My network adapter  Intel ac 7265. The sole purpose of me buying this is to project  all my presentation to a tv. Anyone from the xps user having the same issues?

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RELEVANCY SCORE 55.6

Can't determine what these beeps mean

No display, no fan - lights flash

Any ideas ?

Thanks
 

A:Strange beeps from Dell 13 XPS 9343

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RELEVANCY SCORE 54.8

The Problem
Main issue is that my Dell XPS 9343 Windows 8.1 is unable to boot (warranty expired a month ago). 
Main Symptom
Computer goes past the Dell screen, I can access system settings but then I receive an error saying a bootable drive cannot be found. 
What I have tried
First, I received error saying "Operating system has no signature. Incompatible with SecureBoot."I ran onboard diagnostics and everything came back normal. Next, I disabled secureboot. I received an error saying that it still cannot boot.
Then I changed the Boot sequence from UEFI to Legacy. I received an error: "No Boot Device Found. Press any key to reboot the machine."
I created a bootable usb drive for WIndows 8 using a different computer. It is able to boot but I can't access anything. If I try system restore, I receive an error saying "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore." hen I try "Refresh your PC", it says "The drive where Windows is installed is locked. Unlock the device and try again." When I try "Startup Repair", it says it failed to resolve the issue.
I also cannot start the computer on Safe Mode. I tried these instructions www.dell.com/.../en
When I press Shift + F8, I do not get to Recovery mode; nothing happens.
Additional information
If relevant, my computer has whole disk encryption (fo... Read more

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RELEVANCY SCORE 54.8

Hi,

I have a Dell XPS 13 9343 that came with windows 8.1 and I've upgraded to windows 10.
I would like to format it and to do a clean install to windows 10 and after that to create a dual boot with ubuntu.
I don't want to recover anything, just format everything.

My question is:
1. What is the best way of doing it? Is there any preparation needed before formatting (except backup)? If someone can point me to a relevant detailed guide it will be great.

2. Do i need to care that I want to install ubuntu as dual boot when I format and install windows? Or just to install it after windows is already installed?

Thanks.

A:Format and Reinstall Windows 10 - Dell XPS 13 9343

See here:http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/  https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr  Note I would recommend virtualisation of Ubuntu opposed to a dual boot. See here:http://dellwindowsreinstallationguide.com/installation-of-windows-and-linux-on-a-virtual-machine-using-vmware-player/ 

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RELEVANCY SCORE 54.8

Hi my dell xps 13 right speaker seems to be making this weird static noise at medium (50) to high volumes (70-100). For example, when I am changing the volume of the speaker, the windows 10 default sound is made followed by this weird static noise that accompanies it. This issue is not seen below 50, is there a fix?

A:Dell XPS 13 (9343) Right Audio Speaker Problems

What happened with this? I just had my mobo replaced and I get NO sound out of my right speaker at all right now. Waiting on tech support to see what the story is.

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RELEVANCY SCORE 54.8

Just got a new XPS 13 9343. Windows 8.1 64 bit.
I have a Bluetooth headset (shows BT508 under device manager). I paired it, but it does not show up under Sound-->Playback setting. It shows up under Device Manger. I connected the Bluetooth headset to Lenovo X1 Carbon, the headset works fine. The difference is the XPS 13 uses DW1560 Bluetooth 4.0 LE, but X1 Carbon uses Intel wireless Bluetooth 4.0 + HS adapter. 
Do I need any special drive or software?

Thank you.

A:Dell XPS 13 9343 Bluetooth headset problem

Hi ,
I would ask you to provide a little more information about the issue you are facing ,
*May I know which is the operating system installed on the system .
*Have you set your headphone to discoverable mode and then set your Bluetooth manager to search for the device.
*Have you checked if any other bluetooth device works with this system ( Kindly check the same in safemode )
Awaiting your response .
Kindest Regards ,

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RELEVANCY SCORE 54.8

mini displayport compatible with thunderbolt with  my  dell xps 9343 ? Which one is the best Adapter for this model all HDMI/VGA etc..

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RELEVANCY SCORE 54.8

Hi Dell,
My Dell XPS 13 9343 is giving me a lot of trouble. I am currently running Windows 10 on this machine. Whenever I turn this laptop on I get a black screen and then I somehow enter my password and after 20 secs it comes on. Sometime when I am working the screen randomly goes black and then I push escape key and some other keys and it comes on. In addition, sometimes when I am working screen just randomly flickers and then blacks out.
Can you please help me with this issue?

Thanks,
Jas

A:Dell XPS 13 (9343) screen blacks out and flickers

Hi Jass,
  If i am not mistaken, i think thats the self panel refresh function for Dell XPS laptops. I have the same issue when I first bought my laptop Dell XPS 13 9350. But here is what I did to fix that.
-Go to Intel HD Graphics Control Panel. Once opened, go to "Power". There you will see "Panel Self-Refresh" and disable that option. Then close it and restart your pc. It should be ok. Screen flickering should not be coming in/out now.
Hope that helps,
Regards,
Hack

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RELEVANCY SCORE 54.8

If I boot my computer on battery power the clock multiplier is limited to x15. Presumably this is a speed-step thing to save power. however, if i plug in the (Dell-official and recognized) charger, I don't get an increase to x32. 
If i reboot the system with the charger plugged in, I can then get the full clock speed.
Is there a fix for this? I have the latest BIOS, power management, etc.

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RELEVANCY SCORE 54.8

WOW, i never experienced something like this, i cant find a proper driver for my DELL XPS 9343.
Why so many people complain about this problem and DELL cant take responsibility and help their customers that pay a lot of money for something that is not even working properly.

Does anyone know of a driver (Synaptic or Dell) that will make scrolling working properly???

Thanks guys.

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RELEVANCY SCORE 54.8

Hello,
I purchased a Dell XPS 13" 9343 two years ago and my battery just got swollen - one side of the keyboard/pad got lifted. I've contacted the local Dell support, and in addition to that that the guy was rude, he they told me that battery warranty is only for 1 year so they cannot replace it for me.
I find it really disappointing, especially to their top tier laptop series. It's only 2 years and the battery is "dead". I think it is unacceptable for a company like Dell to have that kind of issues and not to solve them although the warranty period has passed.
I am aware that batteries capacity can drop, and their performance is decreasing over time. But in my opinion, swollen batteries is something that shouldn't happen, it's a safety vulnerability.
I really hope that Dell will consider this case again and replace the battery even though the warranty time has passed.

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RELEVANCY SCORE 54.8

I have a Dell XPS 13 (9343) laptop which I am trying to connect to an external monitor. I bought a cable to connect from the laptop's mini displayport to the monitor's DVI port (this cable) but the monitor isn't picking anything up. I can connect a Macbook to the monitor using the same cable without issues, so I don't think the cable is faulty.
Do I need one of Dell's adapters to connect, or is there a driver out there I need to download? Is it possible the mini displayport is broken? I haven't used this port for anything else before and the laptop is fairly new so I'm feeling a bit clueless. I've searched for a solution but can't find anyone else with the same problem.

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RELEVANCY SCORE 54.8

Hi everyone
I bought a Dell XPS13 9343 two years ago. I've never had any significant problems. The only thing that bugged me was that sometimes videos behaved a bit difficult - they would move in slow-mo and without sound if i clicked fast forward or backward (way) too often.
Now I have serious problems with audio and video. It started a few days ago. Whenever I pause a video and do something else (even just for a few seconds), i can't restart the video i.e. press play again. The video then does the slow-mo and no-sound thing. I can only solve this by reloading the video, which is really annoying. 
The other problem I have is the sound. Whenever a sound comes on for the first time, it's incredibly loud, even though it's not supposed to be. This happens with or without headphones, sound muted or not. An example is when I start a video - bam, really loud. If I click the volume I already set, it goes down to that volume. 
I've already downloaded new drivers and the newest Windows 10 update is installed as well. The problems happen on web-based videos and .mp4-files saved on hard drive or flash drives. Flash player is integrated and activated in Edge.
 
Has anybody experienced the same problems? Any solutions, please? I'm kind of desperate, because I can't work like this.
Thank you so much.

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RELEVANCY SCORE 54.8

I have encountered a very specific issue:  wifi does not work when I have my brand new Dell XPS 13 in my motor vessel / boat. 
I called Microsoft Store four times --- each time, the rep goes through a routine to reset the wireless adapter, checks the driver version, and/or flushes the DNS server.   The fourth rep I talked to reset several services that were not enabled.  
I am unable to connect to the wifi at the marina, the personal hotspot on my phone, or my Verizon wireless MIFI --- because the wireless adapter shows a status of "not available" (after I run the troubleshooter and reset the adapter, I can connect momentarily).       I have several other devices connected to these same devices (the marina wifi, the Verizon MIFI, etc.) ---- so, I know that there is service available.
I brought the XPS into my home --- and, can successfully and reliable connect to my home router (through Comcast cable), to the same Verizon cellular MIFI.   
What issue is blocking the wireless adapter when in the environment of the boat?   Is there some kind of interference that this particular unit is susceptible to?     (Again, I have three other laptops --- a Windows 10 Thinkpad laptop, a SurfacePro Windows 8, an iPad, and, two iphones connected to the available wireless services)
Any ideas would be appreciated. 

A:Dell XPS 13 9343 Wireless with Windows 10: Wifi not available

Hi,
It sounds as if there is something causing a specific range of interference that is affecting your system when you're at the marina.  It is weird though.   
Have you tried deleting any wireless profiles you have on that laptop that pertain to the marina, then reboot the system and see if you can connect to your MIFI at that point?   It could be that the system is attempting to connect to the marina wifi automatically at start up, getting corrupted or some sort of configuration issue, and thus causing the networking on the entire system to fail out.
My idea is to see if we can make the system not connect to anything automatically but the Verizon MIFI when at the marina, to see if that will enable it to work.   Maybe not a long term solution but at least that would give us an idea on where to start.
What wireless card (make & model) do you have in the system  and what version of driver for it is currently installed on the system?
Oh, and maybe try turning off bluetooth when at the marina as well.  (Assuming you have a card that is both wifi and bluetooth, to try to limit causes).
Let me know how that goes and I'll try and think of other suggestions you can try.
Todd

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RELEVANCY SCORE 54.8

Ubuntu 15.x was working great on my Dell XPS 13. After upgrading to 16.04 it appears the drivers for the Broadcom BCM4352 Wireless Network Adapter are not loaded.
lshw -C network says the network is UNCLAIMED
There are now entries in the modprobe.d blacklisted file for Broadcom.
Any help is appreciated.
p.s. I dual boot to Win10. The network is fine there.

A:Ubuntu 16.04 breaks Wifi on Dell XPS 13 (9343)

Go to software & Updates, enable"Proprietary drivers for devices"
Reload sources, and apt-get upgrade 
It'll grab the latest broadcom drivers and intel microcode, you'll need to disable secure boot if its enabled, reboot, and it should work. 
Did it on my 9343 to 16.04 with kernel 4.4.0-21-generic

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RELEVANCY SCORE 54.8

Hi, 
So I've just picked up my brand new Dell XPS 13 (9343) laptop today and everything is working perfectly. The only issue that I have with it at the moment is the touchpad scroll speed as I feel it is too slow for my liking. I can't seem the find the touchpad settings in the control panel, nor can I find any relevant drivers for the model that I have.
Is there a way to increase the scroll speed? 

A:Dell XPS 13 (9343) touchpad scrolling speed.

hi,
i'm facing similar issues here. the touchpad reacts way to slow when i'm moving the curser or if i scroll up/down. it takes around half a second to move the cursor.
is there any way to fix this?
best regards,
lukas

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RELEVANCY SCORE 54.8

I have testet BitLocker on Dell E6330 and Dell E7440 and it worked fine. In the Group Policy I have enabled the use of BitLocker without TPM and the recovery key is stored in AD DS. When I try to activate it on a Dell XPS 13 9343 I get an error stating "TPM on this machine does not work With the current BIOS-Version. Contact the manufacturer to get instructions about how to Upgrade BIOS". (The Message is translated from Norwegian). The machine have the newest BIOS and I have tried to boot the machine with the hdd as the first boot object. Any idea how to solve this?

A:Problems enabling BitLocker on Dell XPS 13 9343

Isn't TPM export restricted?

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RELEVANCY SCORE 54.8

Hey everyone! I'm new to this forum, but I am totally lost on this issue.
I have an early 2015 Dell XPS 13 9343, i5 with QHD+ touch display. I have been experiencing an intermittent issue where the system doesn't boot or even display the Dell logo, but gives a series of 3 slow, foreboding low-pitched beeps at about 3 or 4-second intervals, followed by a higher-pitched beep after which the fan revs and the system powers off. The front indicator light quickly and repeated flashes 3 amber followed by 1 white. 
According to the guide at http://www.dell.com/support/article/us/en/19/sln295543/how-to-use-and-troubleshoot-the-xps-13--9343-?lang=en, the beep code indicates a system board failure, the common remedy of which is to replace the motherboard. What mystifies me is why this issue only occurs intermittently. For example, I am typing this post on my XPS 13 at the moment, and everything is functioning perfectly smoothly. But I could literally close the laptop, go get coffee, come back, and it would be totally inoperable. In the same way, earlier today I tried to show a friend at school how it wouldn't boot, and it woke up in 6 seconds as if nothing had ever happened even though it was making alien spaceship noises no more than 5 minutes earlier.
This problem has been haunting me since this spring. It happened several times with the same symptoms, and I ran a BIOS update (when it happened to be working) and the problem disappeared, only to return again ... Read more

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RELEVANCY SCORE 54.8

I can count that there 5 new drivers released since I updated the drivers last time but the Driver detect does not detect them.
Instead it detects just two drivers that are already installed and even if I do "install the again". The Driver detect still "detects" these two "new" drivers over and over again.

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RELEVANCY SCORE 54.4

My wifi adaptor (Dell Wireless 1560 802.11ac) constantly crashes.
I am diagnosing this with the system log, which is filled with Event BCMWL63A with ID 5002: "Dell Wireless 1560 802.11ac : Has determined that the network adapter is not functioning properly."
Driver information:
provider: Broadcom
date: 2015-07-30
version: 7.35.295.0

I am running windows 10.

A:Dell XPS 13 (9343) Wifi Adaptor Constantly Crashing

Same problem with XPS Laptop purchased 9/11/2015. Have had intermittent issues right from the start with the 7/30/2015 driver.  Finally ran across these postings.  Just ran the rollback and now have driver dated 5/14/2015 version 7.35.267.0.  For the moment, the laptop is connected. It is a bit ridiculous that these are being shipped with this issue and Dell is silent.  Makes me think twice about purchasing another one...  If I continue to have issues I will post again here.  For now, keeping my fingers crossed.

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RELEVANCY SCORE 54.4

Upgraded SSD from 130 GB (original) to Samsung 850 EVO 500 gb SSD. Now it says "no boot device found" for 3-4 start-up attempts. On the 3rd or 4th it then loads the o.s. which is Windows 10.
Not sure how to fix this or why simply restarting multiple times results in success. 

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RELEVANCY SCORE 54.4

Dear Dell Community,

I have a Dell Monitor U2713HM Resolution 2560 X 1440.  And a XPS 13 9343.  Can anybody advise what the Max resolution for the Mini Display Port is ?  I seem to only be able to extract only 1920 X 1280. 

Thanks  
Les

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RELEVANCY SCORE 54.4

So I get two sort of blue screen errors: Memory management, and bcmwl. This has been happening on and off since last year and I'm not sure what is going on. I worked with support last year and all we did was just update all of my drivers - problem went away for a few months but then the blue screening starts coming back. I can't identify an actual pattern on what causes this, tried going through event viewer to find some sort of trigger I am really just not sure. I have the latest wifi driver given from Dell's driver website - and I believe after running the "Identify drivers" search engine off of Dell's drivers website, it recently just pointed me to update my graphics driver as well as install some applications (Which I haven't done as of yet). 
Ran system file checker as well as Window's memory diagnostic showing no problems found on both ends, please help - really tired of getting these blue screens

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RELEVANCY SCORE 54.4

I just bought Dell XPS 13 couple days ago. I had a problem with backup and recovery which showing exclamation mark most time. I tried to download and uninstall it many times even factory reset it. This morning, when I turn it on, the system says that no bootable device found. What happen to my new laptop. Please show me how to fix it. Moreover, let me know how to remove exclamation mark because it is so annoying

A:No bootable device found on my brand new Dell XPS 13 (9343)

Hello,
Here is a link to the Dell troubleshooting article for No BOOT issues.  That would be the first thing i would recommend reading as it has steps you can try to get your system to boot up again.  
You said you couldn't download the backup software.  Are you, or were you, able to get onto the internet and download other items?  Just want to confirm it's not an issue with network connection.
If none of the steps in the article above help then you may want to contact your local Dell Tech Support and ask them for help.   You can go to Dell Support Pages to find contact information for Dell Support.
Try out the No BOOT document and see if that helps. Please let us know what you try and if you succeed in resolving the issue.  If not, I'll see what else we can find to try.
Todd

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RELEVANCY SCORE 54.4

Three days ago I purchased a new Dell XPS 13 on amazon, it arrived safe in the box will all the seals in place. It booted into windows 8.1, and without going into all the customization settings I immediately installed proceeded with a Windows 10 install, via USB. Note that I have used the same USB for many Windows 10 installs with no issues. 
 
The Windows 10 installation went on without issues, I changed all the settings to match my preferences and installed necessary updates and programs. This took about an hour, during which the laptop restarted and was put into sleep mode and reawoken many times. After the hour, I shut down the laptop and let it sit for longer than 12 hours. 
 
When I came to start it back on, the screen visibly got brighter, the fans worked and the backlit lights shone, but no dell or windows splash screen appeared. I initially thought that the laptop was failing to post and boot, and troubleshooted to that effect. Using FN + Power, I started the laptop in the diagnostic mode, and got this beep code: https://vocaroo.com/i/s16IPnsXSyHR
I also tried the steps in http://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?lang=en to equally no effect, with the screen remaining blank yet seeming to work.

However, after a long period of browsing solutions online, with the laptop sitting after a restart in its blank state, the windows desktop appeared as normal. Now it did not appear d... Read more

A:Incredibly Long Post and Boot on Dell XPS 13-9343

Thank you for your messageThe Windows 10 OS installed, is it a Dell image?Have you completed all Windows updates?Please run a diagnostic again following this link http://bit.ly/2fJuGXB & check if there is any error listed.Check & share the version of BIOS installed.Please click on my Dell username & send a private message with the service tag, registered name & email address.

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RELEVANCY SCORE 54.4

Hi Everyone,
I desperately need some help here. I recently sent in my laptop for a screen repair at the Dell depot. I got it back last week and the screen works fine, however, for some reason they reinstalled Windows 8.1 on my system. When I sent it in, my laptop had Windows 10 and was working perfectly normally.
Last week a Dell technician helped me to reinstall Windows 10. The process started, and as it was installing it performed a restart (as it said it would perform multiple restarts). Well during the restart the computer just hung up on the Dell logo. i let the computer sit like that as I didn't want to interrupt the installation, however eventually my laptop just turned off.
I then had to order a USB stick from Dell in order to reinstall Windows 8.1. This time, another Dell technician helped me out but made sure all my drivers were up to date. Same thing happened during this upgrade. The installation got hung up on the Dell logo. There were no signs of any computer activity (no spinning circle under the logo).
I can't believe this issue has been going on so long now. I feel like since I sent the laptop in with Windows 10, Dell could have the decency to send it back installed. Their techs seem to want to help but are getting me nowhere.
If someone could please help I would be so grateful. Thanks!

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RELEVANCY SCORE 54.4

Hi everyone
I bought a Dell XPS13 9343 two years ago. I've never had any significant problems. The only thing that bugged me was that sometimes videos behaved a bit difficult - they would move in slow-mo and without sound if i clicked fast forward or backward (way) too often.
Now I have serious problems with audio and video. It started a few days ago. Whenever I pause a video and do something else (even just for a few seconds), i can't restart the video i.e. press play again. The video then does the slow-mo and no-sound thing. I can only solve this by reloading the video, which is really annoying. 
The other problem I have is the sound. Whenever a sound comes on for the first time, it's incredibly loud, even though it's not supposed to be. This happens with or without headphones. An example is when I start a video - bam, really loud. If I click the volume I already set, it goes down to that volume. 
I've already downloaded new drivers and the newest Windows 10 update is installed as well.

Has anybody experienced the same problems? Any solutions? I'm kind of desperate, because I can't work like this.
Thank you so much.

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RELEVANCY SCORE 54.4

Hi all,

I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

From what I've read here:

YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

Between this and trying to update my sound driver, I'm losing my hair, FAST.

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RELEVANCY SCORE 54

I have an Inspiron 13 7000 series 2-in-1 and i frequently lose sound after system updates. Normally I just uninstalled the Conexant SmartAudio component and driver, reboot and the new driver magically appears. Not so this time. So I went to Dell to find the right driver. They require I install their System Detect software but I get an error message (see below). Any help is greatly appreciated.
Thanks!
PLATFORM VERSION INFO Windows : 10.0.15063.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.7.2046.0 built by: NET47REL1 clr.dll : 4.7.2046.0 built by: NET47REL1 dfdll.dll : 4.7.2046.0 built by: NET47REL1 dfshim.dll : 10.0.15063.0 (WinBuild.160101.0800)
SOURCES Deployment url : downloads.dell.com/.../DellSystemDetect.application Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET Deployment Provider url : downloads.dell.com/.../dellsystemdetect.application Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET Application url : downloads.dell.com/.../DellSystemDetect.exe.manifest Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET
IDENTITIES Deployment Identity : DellSystemDetect.application, Version=8.5.0.4, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msil Application Identity : DellSystemDetect.exe, Version=8.5.0.4, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msil, type=win32
APPLICATION SUMMARY * Installable application. * Trust url parameter is set.ERROR SUMMARY Below is a summary of the errors, de... Read more

A:No sound after Windows 10 update AND I get an error message when I try to install Dell System Detect

opal875Inspiron 13 7000 series
What is the model number please?

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RELEVANCY SCORE 53.6

I purchased a Dell XPS 13, however i keep getting crashes where i have to hard reset the machine. On reboot i get the error message "no bootable device found". 
I returned the laptop to the Company I purchased it from and they returned it saying no problems identified with Hardware , they only re-installed the OS.
After searching the forums i think that this is a specific compatibility issue with the SK Hynix 512GB SSD.

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RELEVANCY SCORE 53.6

Hi,

Read conflicting reports that the Dell XPS 13 supports NVME drives. Considering its a SATA M.2 connection I find that hard to believe. So was wondering which SSD 512GB or greater drives are compatible with the XPS 9343 - 13 laptop ?

Thanks

A:Does 9343 Dell 2015 XPS 13 i5-5200U support NVME drive?

If you want to know what it supports, go to the Dell download site and look at the specifications manual.  In the Storage area it will say SATA or SATA, PCIe  and note whether there is an M.2 option.
If it has the PCIe option it probably has the SATA option and a PCIe drive seems to be set up a SATA by Dell from the factory, depending on the system.
How old is your system?

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RELEVANCY SCORE 53.6

I'm having a very serious problem where the touchpad is no longer usable (this laptop is only 1.5 years old!) because any slight touch of it causes the laptop to instantly fall asleep - screen goes black, lights go out on keypad, have to wake it up again pressing enter or power button.  I have never seen anything like this in my life and it started suddenly today.  I now have no choice but to use an external mouse.  
Rebooted multiple times - it did nothing. Tried updating driver uselessly in device manager, of course it says it's current.  Tried disabling the touchpad driver and installing Synaptic driver instead, installation fails. Tried finding another or newer driver to install from Dell - put in my serial number on Dell website and it returns a list of drivers with precisely ZERO of them being for a touchpad - so there is nothing. I can't even tell if this is a physical problem or a driver problem.  It seems way too weird to be purely physical.
Any help Dell? I'm not counting on it.

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RELEVANCY SCORE 53.6

Sorry for duplicate post, but subject was not particularly helpful.
Have new Dell laptop XPS 13 9343, with battery drain problem since day 1, drops from 100% to 80% overnight. Came with windows 8, but I updated to windows 10 right away, so not sure if this was happening from the word go.
The laptop is a bit warm on the underside first thing in the morning, so something is drawing power in the shut down state. Turned of fast boot and looked at bios changing anything that may looks like it may be causing a problem. Lap top just cannot seem to switch off !!
Updated bios and all drivers, as suggested on forum doing search for peolple with similar issues.
Seems to be a problem with intel MEI - and causes same issue on lots of laptops, not just Dell.
Unable to downgrade intel MEI to version 9 from 11 as I get error message something like "Thiscomputer does not meet minimum requirements for installing this driver".
Have zip file - MEI_Win7_8_8.1_9.5.24.1790_5.0M - how can I install (roll back greyed out as I assume 11 is what I have always had.
Could take battery out every night, but bit of a hassle I can do without !
What can I do ? Anyone else with this laptop have this issue ??
Thanks for any help, in advance.

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RELEVANCY SCORE 53.6

Hi,
Just wanted to check that the dell u2415 monitor will work on xps13 (9343) laptop. The only video output connector on laptop is mini display port, the monitor has that input, but wanted to make sure it would work.
Many thank.

A:Will dell u2415 monitor work on xps13 9343 laptop

Hi Scaryface,
Thank you for reaching out to Dell Community Forum.
Both xps13 (9343 and monitor Dell u2415 have mini-display ports. You can connect the system and monitor using a mini-DP-to-DP cable.
If you have any other query, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 53.6

Hi all,
as above - have just done a clean install of Windows 10 and can't install the Realtek Audio ALC3263 Driver from the dell driver download page.
The executable goes through the uninstall process, reboots, apparently installs some files, reboots, gives error: c:\windows\system32\intel_coinst.dll cannot be found, then keeps trying to install on a constant loop after rebooting again.
Appreciate any help.
Regards

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