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Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

Q: Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

About a month ago, I had my friendly Dell rep dispatch a tech to replace my Bluetooth module and CD drive. Afterwhich, Bluetooth still wouldn't work, and I'm positivie that it's a software issue. I called them back about that issue, and the one I'm asking about below, and according to Dell, my only option is to reinstall windows. He didn't grasp the fact that I couldn't back up my files.

Since the repair, my laptop won't go into sleep, hibernate, or shut down when I close the lid. I also started getting a 'last backup failed' error, and when I try and backup or create a restore point, I get a the 'insuffecient memory for VSS Shadow copy' message with error 0x800423F1.

It will shutdown when I use the shutdown in the windows orb, as well as it goes into some form of sleep/hibernation when I push the power button. The reason I say that is when I open it up and push the power button again, I get a 'resuming windows' message and screen.

Also, I don't think it's a mechanical issue. Reason being, when I close the lid, and open it back up, my mouse will freeze and act drunk for 3-15 seconds. To me that says that for some reason, the program that commands sleep/hibernation is not firing off, or firing off to completion.

I've tried several tutorials/suggestions from this website and others regarding adjusting power settings, disabling wake from sleep in device manager, doing repairs from the windows disk, etc.

I'd appreciate any and all ideas- I don't want to reload Vista! I'm sure that there's something that I missed, or Dell missed, or maybe even I did something wrong.

THANKS in advance!

Preferred Solution: Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

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A: Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

Start with an SFC command
run 3 times if errors are found
System Files - SFC Command

If that does not work, do a system restore from before the problem
System Restore - How to

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Should I put my laptop to sleep, hibernate it or shut it down when I'm not using it? I changed the settings so my laptop goes into hibernation mode when I close the lid or press the power button. I'm curious what you all think.

A:Sleep, hibernate or shut down?

It depends entirely on how you use your computer/laptop and how long its going to be unused in my opinion ,I shutdown when I go to work ,I use sleep when I'm at home and used it every now and then ,shut it down most nights ,I never use hibernate .

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Please Someone Expain More Info For This 3 Mode ?

Sleep Mode It's Same Shut down But Save Time For Startup Again But Use More Energy ?

I'm Desktop PC

A:Shut down / Sleep / Hibernate ???

Sleep mode means your user session is kept stored in the memory (RAM) while everything else (other than LED lights) is turned off. If you unplug your PC while in sleep mode, you lose all unsaved work since RAM is not able to store data without electricity unlike Hard drives.

Hibernate means the user session that is stored in the memory is stored in a file called hiberfil.sys and then Windows completely turns off all the devices and the computer itself. You can uplug your PC safely by using this mode. When you turn on your PC, you basically get to your previous user session.

Shutdown is self-explanatory.

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Hi Folks,
I prefer shutting down my Pc with Hibernate but recently when I "Hibernate" or "Sleep", my PC immediately reboots. Any help is appreciated, Thanks, Richard
Here is my Sys info:
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, Intel64 Family 6 Model 158 Stepping 10
Processor Count: 12
RAM: 32695 Mb
Graphics Card: NVIDIA GeForce GTX 1060 6GB, -1 Mb
Hard Drives: C: 837 GB (501 GB Free); E: 1863 GB (891 GB Free); F: 931 GB (406 GB Free); H: 0 GB (0 GB Free);
Antivirus: Windows Defender, Disabled

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I had upgraded by laptop computer from windows vista to windows 7 about 3.5 months ago. My computer has been working fine until about 2-3 days ago when it stopped being able to hibernate, sleep or shut down. Whenever I try to sleep or hibernate my computer the screen goes black but the computer is still on. When I try to shutdown my computer it forever says on the "logging off" screen. I'm not very tech savvy so I have no idea what to do. Programs I try to install now won't work either. They just will not open. I tried to do a system restore but it won't let me do that either, saying that there's an error. I've tried uninstalling programs that I had installed in the past week as well as used CC cleaner to no avail. Someone please help! I will need step by step instructions as I am not that computer savvy. Thanks!

A:Machine Won't Hibernate, Sleep or Shut down

You can try to restore via Safe Boot.
Go into Start, bottom left of screen. type msconfig. Click that, msconfig.exe.

When that opens, go to the Boot tab. Go to boot options, and select Safe Boot\minimal.

Once your system reboots, then try your system restore. See if that gets rid of error.

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I've been experiencing this problem for about a week now. It started seemingly randomly, as I haven't made any significant changes to my computer. If I try to hibernate or shut down my computer it hangs up on either "Logging off" or "Shutting down" and stays there. I've let it run for as long as an hour, but ultimately I have to crash my computer every time I need to turn it off.

I don't know what to do here, so I would really appreciate some help

A:Computer will sleep but not hibernate or shut down

Quote: Originally Posted by s3ven

I've been experiencing this problem for about a week now. It started seemingly randomly, as I haven't made any significant changes to my computer. If I try to hibernate or shut down my computer it hangs up on either "Logging off" or "Shutting down" and stays there. I've let it run for as long as an hour, but ultimately I have to crash my computer every time I need to turn it off.

I don't know what to do here, so I would really appreciate some help

Do you have a restore point that is longer than a week ago ?
If yes, do a system restore and pick that date as your restore point.
System Restore

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Oh boy could I do with some help please! I've tried updating as many drivers as I can but I'm getting nowhere.

BSOD every time I shut-down or sleep or hibernate.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 8608D030
BCP3: 82532AE0
BCP4: 88998BE8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

WhoCrashed reports that:-

On Tue 11/09/2012 12:05:11 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091112-14492-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xDEE9C)
Bugcheck code: 0x9F (0x3, 0xFFFFFFFF8608D030, 0xFFFFFFFF82532AE0, 0xFFFFFFFF88998BE8)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

A:BSOD on shut-down, sleep or hibernate - DRIVER_POWER_STATE_FAILURE


Your dumps are not loading. Please make sure you're following the bsod posting instructions correctly then upload the dumps again to your next post.

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE : Usual causes: Device driver
Please deselect all items except your antivirus software by performing a clean start up
Troubleshoot Application Conflicts by Performing a Clean Startup
Uninstall Comodo Internet Security while we troubleshoot the problems with your computer and replace with MSE
Microsoft Security Essentials - Free Antivirus for Windows

Please try uploading your dumps again

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Hi The laptop was working perfectly until i updated the intel HD graphics driver to version (27/10/17).  As soon as I did this, the machine would not wake from either sleep or hibernate mode when the lid was shut. When I open the lid it will either enter staright into a black screen, and I can hear the fan spinning with lights to the right hand side but no further activity. Sometimes the Lenovo log appears on the screen first and then enters into a blank screen state. I am on Bios Lenovo C6CN34WW 29/10/15 As soon as I press and hold the power button to turn off, and then turn on again the machine loads into windows perfectly, with a visible display.  Any suggestions how to fix this? Thanks

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I have an odd problem. I've noticed that when I close my XPS 13, it shuts down (as indicated by the annoying front LED) but then later on it will start back up while it's being transported. Sometimes I'll get home, take it out of the computer case, and it will be as hot as a thermal missile because it's been running.
I'm not sure why it would just randomly start up like that? I have the power options to "sleep" when lid is closed, as seen here: http://i.imgur.com/p0x1C86.png.
I don't believe I have malware because I have reset my computer to factory settings on multiple occasions and scanned with SpyBot and Windows Defender.
In Bios "Wake on LAN" is Disabled.
For the life of me I can't think what would be triggering this besides the NSA (I joke). Does this happen to anyone else? Did you find a fix for it? Was it a dell program? Or is there a faulty piece of hardware on this computer?
Any comments/suggestions would be appreciated. Thanks :)

A:Dell XPS 13 powers up after lid is closed and put to sleep

This is happening to me too. Did you ever find a solution? I just got an XPS 13 9360 and the only solution I have found is to hibernate it instead of using sleep, but this is annoying because it takes longer to wake up.

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I have a brand new XPS 15 (9550) machine which I suppose may have a factory defect, but I'd like to try asking here and see if others have similar experiences before sending it to repair.
TL;DR; Issuing a shut down, hibernate or start command makes the laptop go down. Light from the power button goes away. 2 seconds later, the power comes back on and the system starts up.

On delivery, the laptop had Win 10 Pro on it. I want to have a clean install without the bloatware which is often shipped with new computers, so I reinstalled it on the very first day with a USB stick prepared with Windows 10 Pro install media on it. Once installed, I added the WLAN driver and let the machine get all other drivers via Windows update. Once done, I shut down the machine and put it in my bag. So far so good, I thought. 
When i took it of of my bag I instantly noticed that it was hot and that the screen was already at the Windows logon as soon as I flipped up the screen. Logged on and tried to shut it down just to realize that the machine comes back on 2 seconds after completed shut down. I tried this several times to see if it was repeatable, and yes it is. Behavior is same every time. It's the same regardless of choosing shut down, hibernate or sleep. Always 2 seconds after the light on power button goes out, power comes back on.
BIOS wise, 1.2.10 or 1.2.14 release behaves equal. I have tried resetting the BIOS to factory defaults and BIOS defaults as well.
Operating system ... Read more

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As title. Whenever I tell it to sleep or hibernate, it restarts immediately after doing so. Still shutsdown, though. Any fixes?
Thanks for your help!

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Hi Folks,

Am using company notebook Dell Latitude E6410 (core i3, 4GB ram), past 3 weeks notebook keeps hanging each time i send it to hibernate or to sleep. It happens with docking station, but also when it is standalone same thing happens.
am attaching several minidump files.

Could you give a hint what driver/software is causing sleep or hibernate process to hang, after which I have to force shutdown with shutdown button.
I dug bit through the minidump and found that
and process ntoskrnl.exe

Thank you in advance

A:Dell notebook crashes when sent to sleep or hibernate

Hi xrefa, welcome to 7F

The first minidmp blames NETwNs64.sys - Intel? Wireless WiFi Link 5000 Series Adapter Driver for Windows 7.

The second vmnetadapter.sys is a WINDOWS system32 driver, VMware Virtual Network Adapter Driver

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80043a6a10, fffff80000b9c518, fffffa800880fd30}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

A driver is causing an inconsistent power state.
Arg... Read more

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I reinstalled vista x64 and since then am having this problem...

Whenever i click sleep my computer goes into hibernate... I ve tried setting standby state as s3 in bios and also i ve tried disabling hibernate by running 'powercfg -h off' in command prompt...

I ve also installed latest motherboard and video card (nvidia geforce 8600gt) drivers but no effect...

Any help appreciated

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I have a brand new Dell Latitude 6430u running windows 7 professional 64 bit. About 1/3 of the time that the computer goes into sleep or hibernate, it doesn't "wake up" and I get a restart of windows with an error message that looks something like this.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006880060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA80181DB010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have updated many of the drivers (video, audio, touchpad) and the bios from dell's web site.
Using the program BlueScreenView the driver listed again and again is ntoskrnl.exe.
I have run PC Doctor to thoroughly check the hardware especially the memory and hard drive and all comes out clean.
I am attaching the minidumps.
It is really frustrating to have this problem with a new machine so any help is really appreciated.

A:BSOD when putting Dell Latitude 6430u into sleep or hibernate


From your logs:


* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80066d3b50, fffff80000ba2740}
Implicit thread is now fffffa80`066d3b50
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
Followup: MachineOwner
0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).

Your AVAST Anti-Virus is contributing to your BSOD's:

start end module name
fffff880`02e66000 fffff880`02f66000 aswSnx
fffff880`04a04000 fffff880`04a66000 aswSP
Please remove AVAST: avast! Uninstall Utilit... Read more

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I bought my Dell Inspiron 5432 Laptop one year back. From last 3-4 months I started getting blue screen while putting my laptop to sleep or hibernate. I have updated all the drivers of my computer. I even ran PC diagnostic from Dell website. I am using MS security essentials as anti-virus application

PFA the screenshot of the error.
The error message will be "Driver_power_state_failure"

I am also attaching the minidumps.
It is really frustrating to have this problem with a machine so any help is really appreciated.


A:BSOD when putting Dell Inspiron 5432 into sleep or hibernate


I did a full diagnostic of my system through F12 command that comes at startup. After the test got finished, I got the following pop-up message. Please help me in resolving the issue.

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A little background before I describe my problem. I had a dell inspiron 14z for 1.5 years. My hard drive crashed and I had to install a new HDD (WD 500 GB, 7200 RPM).

I installed ubuntu linux desktop(13.04) in one partition.

Once I installed Ubuntu, I installed win 7 on another partition using re installation disks that I got from Dell.

My windows 7 keeps crashing upon hibernate and sleep. I updated most of the drivers. I have flashed BIOS. I went through couple of previous posts on sevenforums and updated all the drivers.

I am currently getting error on pci.sys. I installed windbg and it tells me that pci.sys is causing a issue.

I am uploading the diagnostics from sf_diagnostic_tool.

Appreciate any help on this issue.

A:BSOD upon hibernate and sleep. Dell 14z n411z, win 7 X64 home premium

Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
Mcafee is a frequent cause of BSOD's. Remove and replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free Do not start the trial version of MalwareBytes

You may also take a look at:Good & Free System Security CombinationMake scans with -TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Use the System File Checker tool and Run Disk Check:Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Reduce items at start up:Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

Your Antivirus software is basically whats just needed there.

Upload a screenshot using:CrystalDiskInfo For how to upload a screenshot or file, read here

Test your Hard Drive by running:Hard Drive Diagnostic ProcedureTest and Diagnose RAM Issues with Memtest86+:RAM - Test with Memtest86+

Pay close attention to part 3 of the tutorial "If you have errors"
Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is war... Read more

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I bought a Dell Inspiron 1525 with Vista Home Basic over a year ago and have had endless problems with the hibernate and shut down. With both the laptop would start the process then almost immediately reboot. I have reinstalled Vista 4 times and it worked fine for about 2 days. I have been blaming Dell becuase they could not fix it. I had a suspicion that it could have something to do with windows updates but could never pinpoint the exact one.

This week I reinstalled Vista one more time. Everything worked well until I installed Vista SP1, then the hibernate and shut down problems were back. I did a system restore to remove the update and my laptop works fine, so the update is the culprit.

My question is: Is there a fix for this or will I never be able to update to SP 1 or 2 and how does that affect my system?


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Please delete...

I looks as though Vista goes into hibernate even though I click on sleep. Up until now, Vista always went to sleep. What should I be checking?

A:Click sleep, Vista goes into hibernate: Why?

Maybe this will help

Power Options and Sleep Mode Problems[11]=Power Management

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Could someone please help me. I need to disable the hibernate or sleep on my Vista machine. I tried the disk cleanup thing,but there was no option on there for"hibernate" as it showed on a google link I looked at. Please,if you CAN help,don't tell me something that might mess up my files or registry,because my knowledge is very limited. I didn't have this before.
For years the updates would fail on this one: NVIDIA GeForce 6150E. Couple nights ago an icon appeared: HP Games. They wanted you to try & buy games. I'd uninstall & delete & it would come back . Finally it stayed gone. Then I went into the games which came with my computer. Upon trying to play<got a message saying I needed to update my video card or something. Wound up on NVIDIA sight & downloaded something for Vista (what I don't know). My entire desktop changed(icons) I worked for 4 hours & finally got it back right,but thats when my computer stated going to sleep when left for a while. I hate it & want it gone. You know I don't think HP shoul be allowed to do those things. That sales pitch started it all.
Please reply to this if you can help. Hope I'm not supposed to put my email address in here. Sorry so long. Thank you. rosebud65

A:Disable vista hibernate/sleep

This tutorial may be of help
Hibernation - Enable or Disable

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Sleep and Hibernate modes get my Dell Mobile Precision 7510 to either hang or shut down and I have to power off and on.
I have windows 10. I did enable the hibernate mode in the Power settings.

Any idea what should I do?


A:Sleep and Hibernate modes get my Dell Mobile Precision 7510 to get stuck

Similar issues with my son's 7510 (but better than Win 7).
The odd one was:
 on wakeup, the built in screen was blank (but backlight on), plugging into HDMI then worked.
 Also, it would work if the lid was closed and then reopened.  
 He has set the lid action to 'nothing' for now.

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I have an Acer aspire 4530 Laptop, and I am having intermittent sleep and hibernation freezes.

Background info:
I purchased a 500 GB hard drive and got Vista Ultimate x64 edition from MSDN and did a clean install onto my new HD. I then had a problem where the laptop would sometimes freeze when I plugged it into AC power while I was using it. This was solved (I think) by installing the empowering technology software that comes with Acer Laptops. I haven't had it freeze from AC power since. But the whole time I've been having it freeze from time to time when I try and put it to sleep or hibernate. It seems to happen more often when I try and hibernate it.

Processor: AMD Athalon X2 64 bit
RAM: 2GB (I don't know vendor or speed, but it is stock)
Graphics: GeForce 9100m G coprocessor
OS: Windows Vista Ultimate 64 bit edition

Where should I start looking? I've checked event viewer and it doesn't seem to tel me much, though there are two error events that happened close to a hibernation freeze. I saved them for use when I made this topic. If anyone would like to see them I can post them here.

Thanks for any help!

A:Vista Ultimate (x64) Sleep/hibernate freezes intermittently

Where is the edit post button?

I have new information:
It only freezes every OTHER time I try to make it hibernate/sleep. So if I put it to sleep successfully, then woke it up, then tried to make it sleep again, it would freeze. It freezes after the screen goes black. I get a solid wireless activity light, and a solid CPU light and my fan speeds up and maintains high speed. I assume it locks up in maximum CPU usage for some reason

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I'm using Vista as carpc operating system. My problem is that Vista doesn't sleep/hibernate when music is playing. I have set pc to hibernate after one minute when powerchord is not plugged. That is what it is suppose to do. Now my Vista thinks that "I'm playing music, so I don't go to hibernate-mode". Few guys have said that it should hibernate even if playing music, few guys says that computer shouldn't hibernate cause it's in use.
Is there way to make computer hibernate when music/videos is on?

A:Vista doesn't sleep or hibernate when music is playing?

I have never seen a computer go into either mode with active processes. Also, is the device USB? If USB, did you safely remove it before unplugging it? Try it, Vista will think its still attached but not working right.

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I have a Lenovo Thinkpad T400 with Windows Vista (sevice pack 2) and my computer has a number of booting problems. When I shut down the computer either manually with the button or with the shut down option in the start menu, the computer boots down, stays off for 5 seconds then retsarts itself. I have not been able to boot down for months. In addition, I've had tons of problems with sleep and hibernate mode - the computer restarts itself or won't go into the modes.

I've played with the power settings many times and looked up many forums advice for these settings. I also have a clean bill of health regarding viruses/spyware for the bleepingcomputer forum for sypware as of this week. Any help would be apperciated.

A:Vista Reboots Itself, Sleep/Hibernate don't work (thinkpad)

Is it still under warranty?

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Hi, all!

I heard this is a regular Vista glitch, but perhaps there is a patch I am unaware of? I attempted to get around the security center such as trying to add the firewall to my list of startup programs, but that didn't work either. I am using only the windows firewall, and had the Norton crap uninstalled.... I'm still having the issue of it not wanting to stay engaged.

So, every time I wake the lappie back up, it gives me a security bubble telling me that my firewall is esentially down... I shouldn't have to keep turing it on and it's quite annoying. If anyone can show me how to keep it on, that would be fabulous!


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I seem to be having a recurring problem that I can't figure out. My machine freezes almost every time it attempts to hibernate when my WD 120gb passport is connected. By freezing I mean that the screen is black and the machine power lights are on, but it won't respond and I have to hard boot it.

Are there any solutions other than turning off hibernate?


A:Vista Freezing during sleep/hibernate when external USB drive attached

As a note, it does not happen if the WD passport is not connected.

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Brand new Vista 64 bit system that I put to sleep instead of shutting down when done.

When I come out from sleep or hibernate mode I don't have any sound output and need to reboot the system to regain sound. Just started happening, can't think of any changes to link it too.

Any help would be appreciated, thanks.

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I have Dell Inspiron N5110 which cannot shut down neither in Windows 7 nor in Ubuntu Linux. I specifically booted Ubuntu Live from the CD to eliminate the possibility that  the problem is in the Windows 7. Shutdown in Ubuntu does not work either. This proves that the reason in not a BACKGROUND application in Windows that remains hanging and does not allow the laptop to shut down.
The laptop cannot wake up after Sleep or Hibernate either.
I have tried every solution that you advised to all the other people in the forum that have the same issue.
1. The laptop cannot shut down in Safe Mode either.
2. It cannot shut down even after Clean Boot Mode - all non-MS services disabled and all Startups disabled.
3. I tried changing the Advanced Power Options of "Allow Hybrid Sleep" - both ON for "On AC Power" and "Running on battery" - no change.
4. I tried installing the latest video drivers for Nvidia. This did not help either.
5. Running only on battery does not change anything - still cannot shutdown.
6. Running only on AC adapter without battery - still cannot shutdown.
7. I tried removing the AC adapter and battery and holding the POWER button for 30 seconds to RESET the laptop - did not work.
ATTENTION: I've been reading your forums all day and saw at least 10-15 reports of the same problem and not a single fixed case.
8. This is why I have not tried Flashing the BIOS to the latest version - I read other people tried t... Read more

A:DELL Inspiron N5110 does not Shut Down and does not wake up from Sleep

Remove the keyboard and palm rest (guide from dell shows you how) and you should see a small coin cell battery. Remove it for at least 10 seconds, then put it back in. Enter BIOS and make sure there isn't anything weird that was changed. It should work properly now. I have had this working in Ubuntu 12.04 for the last few days, with no problems.

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I've read about this problem in several other post but no solutions that have worked for me.

My problem is that whenever I close my lid, allow my computer to go to sleep/hibernate, or even go to start->shut down, my computer restarts.

This past weekend I had my computer reformatted, thinking this would solve the problem, but the problem still persists.

The only way I can make my computer turn off is to hold down the power button for several seconds.

I have minimum computer knowledge, but I have been trying step by step solutions listed on other forums.
I've been through all of the power management steps and have all of my settings on the suggested settings for this problem.
I've deactivated almost all applications from opening on start up.
I've checked USB, LAN settings and I believe those are not the problem.
Still kind of unfamiliar with BIOS

When running the command powercfg -a, this is what comes up
C:\Windows\system32>powercfg -a
The following sleep states are available on this system: Standby ( S3 ) Hibernat
e Hybrid Sleep
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
Standby (S2)
The system firmware does not support this standby state.

This is all of the information I can think of to include that may be helpful.

I am just wondering if anyone knows of a different solution that may work.

A:Windows Vista Restarts when it is suppose to Shut Down/Sleep

Power Options and Sleep Mode Problems

Take a look at this tutorial, I think that it will solve your problem. The usual cause is the NIC, which requires that you turn off the ability of the net to wake your computer. Other causes include the mouse and the keyboard. You may have to turn off the ablity of one to wake the computer.

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This happens 95% of the time. sometimes it DOES work though. anyway, I looked through all the internet...or just about..and cannot find anyone who has found a cure yet. these are the symptoms.

When you go to sleep, or hibernate, when you try to wake it up, it gets stuck on a black screen for about 8 min. then restarts.

if you press shut down, it says "shutting down" and stays there 8 min. then restarts.

i have not been able to find a cure..please help.

also, i uninstalled all the windows updates from the past only leaving one. i unintsalled because i thoguht it might fix the problem and i would just search for updates so that i could get rid of the extra updates and only get the most recent updates. but now, i have no updates and when i press search for updates, nothing comes up. can anyone teach me how to reset so that any updates that apply will reappear? because i believe there are updates that apply, but since i uninstalled it, it is not going to show up on my updates list again. please help. thanks

A:Vista hibernation/sleep does not wake up, stays at shut down

Are you hitting the shut-down button just once and not holding it down? One quick press should take the puter out of hibernation.

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I've been having this problem for a week now - it's driving me crazy!

BSOD happens when it goes into hibernate and sometimes when I come back after being away and need to log back into windows (ie it hibernates but doesn't crash until I come back).

I tried a restore a few days ago but that didn't work and have checked for updates but seem to be up to date with everything.

I've followed the instructions to give you all the system info you need (hopefully) from http://www.techsupportforum.com/1871981-post2.html

2 of the files are here and the next 2 will be in the next post.

Hopefully you guys can help save my sanity!?



A:[SOLVED] Vista SP2 BSOD on hibernate - Dell Vostro 1500 (1)

Here are the other 2 attachments - the word doc being a couple of outputs from the BSOD's.



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Whether I choose any option other than to turn PC off, instead of tapping spacebar on my MS wireless keyboard I have to tap the button for power on the tower, then the monitor turns on as the fan runs, but always a black screen. So then I have to do a manual boot and select to start normally.
Started a week ago, around the same time as a graphics card failure. I installed a new PNY GeForce, updated ALL drivers on my Gateway DX4710-UB301A, (Win 7 Home Premium 64-bit, AVG antivirus free 2014) played with power management and startup config settings, trolled forums, performed malware scans, and still can't figure out the issue. 
Please help!

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Hello, I've had this problem for a while:
When I click "shut down" my Dell does a shut-down/start-up instead.
I have to tell it (at least )twice to shut down when it finally does after 2nd/3rd attempt.

I have tried a reinstall also
Thanks ahead

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hi there,

i am a new user, and since past week my laptop has not been operating correctly. I am not a techie person, but feel I am fairly good with computers in general, but this problem I have is a strange one.

I am using a Dell Inspiron on Vista, and recently every time I start up my laptop, I see the big Dell logo load up as normal, and then it goes to the blue updates screen, and then runs the timer saying 'update 1 of 3' and it will run up to nearly 100% complete for the first update and then the laptop will turn off by itself, restart and then its back to the same updates screen again. This will keep happening continuously each time I switch the system on. Its nothing to do with the power either as this happens even when its plugged in.

One time I actually switched it on (after it being off for 3 days) and it loaded onto the normal Windows menu screen, and I instantly loaded my Kaspersky software to run a scan, which it started, and then the laptop shut down and then again back to the blue updates screen, which it has been doing constantly since then.

I even tried the Diagnostics scan which you do on start up by pressing F12 (I think), which didn't come up with any problems, and then when Diagnostics scan was finished, it again went back to the blue updates screen.

I even tried pressing Ctrl + F11 on switching on the laptop, trying to get it to erase everything and go back to factory standard, but even that wasn't working. I don't mind losing ... Read more

A:Help! Constant windows updates running then shut down! (dell inspiron vista)


Can you boot into safe mode?

Switch on your laptop and instantly start tapping F8, if you get to the selection screen, select Safe Mode.

If this works trying restoring your laptop back to a day or two before you downloaded the latest updates for now.

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I have a Pavilion g7 series laptop.  I just pulled it apart to replace the fan, and now when I close the lid the laptop no longer goes to sleep.  I did not make any changes in the power options, so I assume I didn't get the laptop reassembled correctly after replacing the fan.  What makes the laptop know the lid is closed to sleep, and where do I look to make sure I get it put back together correctly?  Thanks!!

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I've had about 5 instances where I've closed the laptop and put it in my laptop bag to pull the laptop out an hour later and have it be super hot.  It seems something has hung the system up from sleeping like it should when I close the lid.  I'm sure eventually I'll start getting thermal damage, especially the Samsung 950 NVME drives, so I am a bit concerned.  I usually pay attention now that I know this happens, but occasionally forget like today and worry about the damage that could be caused if it was left for an extended amount of time. Thanks in advance for any help! Laptop is a Lenovo P50 with a Xeon processor. Memory is Kingston HyperX 4x16gb 2400mhzHard drives are Samsung 950 m.2 in raid 0, and a Samsung Evo SSD 

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So yeah my computer won't shut down, it'll just act like I never requested it.
However it will if I turn off my firewall (iolo Personal Firewall), but even then it gets one or two of those "ending program" boxes that I have to click.
MBAM comes up clean at the latest version except for keyboard.dll which is prolly not related.

What do I do?

A:Windows refuses to shut down unless the firewall is closed.

I would remove Iolo products...(all of them)...and go with the XP firewall for a few hours which include attempted shutdowns.If they disappear, the culprit has been found.The reason I suggest removing all Iolo products...IMO, they offer nothing that a user truly needs with XP. There are free counterparts to everything of value which Iolo offers...and every product does not possess value, IMO.I would also suggest doing two things after removing their products:Run the chkdsk /r command (Start/Run...type chkdsk /r (space between k and /) and hit Enter. Type Y in response to onscreen window and hit Enter. Reboot the system.)Run the sfc /scannow command to replace any missing/damaged system files...following the instructions at How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/ .Louis

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Can anyone give an answer to something that has bothered me for ages?
Does it harm a computer turning it off after you are through, and then back on again later, rather than leave it running?
Does it do less harm to put it in Hibernate mode than to close it down completely?
Is it best to have the system close down the monitor and hard drive after a short period of non-activity and leave the cpu switched on?
Which of these is best for minimising wear and tear on the computer... or is there a fourth option?

A:Shut Down or Hibernate?

Lol that debate comes up pretty frequently.. can probably find a few old threads if you run a search.
in my opinion its pretty much 6 of one half dozen of another. it was a major issue back when screen burn in was common and before harddrives spun down, etc. now its more of a personal preference i think.

I turn mine off at night simply because i dont want to listen to the fans. i leave it on during the day because i dont want to wait for it to boot.

I personally don't like hibernate because it uses too much disk space (often several hundred MB)

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I've always had the practice of shutting down my home pc/laptop before going to bed. I always used the hibernate option throughout the day while I"m working on it/them. A lot of my friends had their hard drives crashed and always used the hibernate option. This despite the fact that both me and my friends use our machines for hours during the day.

I had this weird belief that hibernate reduces the life of hard disk and adds pressure on it.

Few days ago I read that recent computers are best suited for hibernate option and shutdown isn't necessary.

My PC has got i3 processor and the motherboard was bought in 2010. It is running windows 10 - 64 bit.

My laptop has got an i5 processsor and I bought it in 2014. It is running windows 8.1

Should I always hibernate my PC/Laptop or carry on with my practice of shutdown as I finish my day and the use the machine for the last time?

A:Hibernate or shut down?

Hi, it's a matter of choice, I see no technical impediment to using either. However if you have fast start active (it is by default) then to some degree when you shut down you are using hibernate anyway. Fast Start saves your system into the hiberfil.sys file and when you restart it loads the system from this, much faster. For this reason when requested to restart (from a program update or windows update) you must restart, not use shutdown.

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My brother says he always puts his computer on Hibernate because it's much faster to boot up. However, I would like to know if this will cause any long term damage to my computer? If not, I may start Hibernating to shave off like 45 seconds in booting up. If so, I'll stick to Shutting Down.

A:Shut Down or Hibernate?

No damage. Microsoft and computer makers (Asus, Gigabyte etc..) would never allow that to happen.

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I have a Dell Studio running Windows 7 Home Premium 64bit, and the laptop doesn't sleep when I close the lid, except I double-checked my settings in the control panel and it's supposed to sleep.

I've had the computer for over 6 months now and the problem first started yesterday, right after I installed the latest Windows updates. When I close the lid, the computer doesn't sleep, but even when I open the lid, nothing appears on the monitor. It's still black and unresponsive, although the power button isn't blinking, so I know it's still awake.

A:Laptop doesn't sleep when lid is closed

Hello ieatlikeawolf, Welcome to the Forum.

Could you answer a few questions?
Does the laptop go into sleep mode if you choose Sleep from the start menu?
Have you tried doing a System Restore to a point before you installed the updates?
Did you install Update KB976902 at the same time as other updates?

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I bought this, hooked it up to my monitor and keyboard when at my desk... close the lid and it goes to sleep.  I checked forums, they assure me I can turn this off under power settings... but they of course show images of earlier Windows version.  is this no longer available in Windows 10?

A:Inspirion 15 7000, no sleep when lid closed

So you went to settings-System-Power and Sleep-Additional Power Settings and changed what happens when you close the lid  and it had no effect?
You might open an admin command prompt and type the command below and see what it shows about the Sleep option.
powercfg /a

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Sometimes, maybe around half the time (I haven't counted), my laptop doesn't go to sleep when the lid is closed.  The fan keeps running and the Thinkpad logo red light stays on.  I know that the computer "registers" the lid closing, because the screen turns off and I get logged out.  This is very inconvenient because every time I close my laptop, I have to wait a minute to see if it properly went to sleep.  If this problem does occur, opening and closing the lid once more seems to put it to sleep.  I thought maybe it just took some time for the laptop to go to sleep, but my laptop was in my backpack today for a couple hours, logo light on and fan running and of course quite warm.  Did some searching but couldn't find a solution.  Is there a fix for this?  Thanks.

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Hi All
This is my first time on any forum so forgive me if I have gone to the wrong place. I have had the common problem of broken hinges on my L50 B. I have replaced both hinges and to all intent and purpose ever thing went well, i.e. the lid opens and closes great now. I have however done something wrong, the laptop now doesn't sleep when I close the lid. I have checked all the power settings and the advanced settings and they are set to sleep when lid is closed. Has anyone any idea what I may have done wrong. Can anyone tell me what the motherboard connection of the lid sensor switch looks like? Any help gratefully received.

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I am not sure when this started, but my P50 is set to sleep on AC or battery after x hours of inactivity. It resumes with the touch of the power button, but all apps are closed.  I have tried setting power settings to allow for hybrid sleep, but this has not helped.  Some posts indicate that maybe apps are closing when resuming from sleep, and not when going into sleep, but i can't seem to find evidence either way.  My system has 64gb of ram and 2 512gb PCI SSD. Any suggestions on where to look? 

* Search box is your friend * I don't respond to PM if question belongs in forum

A:P50 apps closed when resuming from sleep

Now i suspect the machine is restarting or crashing somehow.  I noticed event ID for machine entering sleep, but then event ID 12 - operating system started. Minidump folder has a 0 KB DMP file at that time. Machine was set to restart on blue screen, so tha may be it.  I see minidump files from other dates too, but i have never seen a blue screen. More digging. 

* Search box is your friend * I don't respond to PM if question belongs in forum

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first time here, I have about a week experience (pulled out some hair) with windows 8/8.1, but I consider myself pretty comfortable with Windows in general.

When my win8.1 laptop is in sleep mode, I can wake it with a mere touch of my external bluetooth k/b without any issues, as long as the lid is opened. If I close the lid, I can continue to use it as its connected to a big Samsung plasma tv. But if I let the laptop go to sleep (or put it to sleep myself thru the menu), I am unable to wake it back; I need to pull it out from a/v furniture, open the lid and press the power button.

Is this a win8 thing, an Acer Aspire thing, or worse it can't be done?
Anyone else able to wake from sleep their win8 laptop w/closed lid???


A:Waking laptop from sleep with lid closed

Try going into the power options and set the option for what to do when the lid is closed to "do nothing".

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