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Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Q: Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Hey guys and gals, The sensor had been hit or miss from day one, when it worked it would sometimes take 3 presses before registering correctly. I've been using these kinds of sensors for years on my phones so I was suprised at how much effort it took to get it to work. It often wasn't avaliable to me when the laptop came out of sleep mode, or if the screen had been locked. One day last month it stopped working completely. It isn't being detected at all in the device manager, unless it's under a differnt name now. I tried restoring from factory and seeing if I could get it back. After running all the Windows, driver, and firmware updates, it's still not present in the device manager. I went in the BIOS and checked to see that the fingerprint sensor was enabled. It was, and then I tried to delete any fingerprint data, but there wasn't any. So I'm wondering, has anyone else has had a similar issue and if there's a way I can fix this without having to RMA my otherwise kickass laptop? Maybe the senseor is loose? Should I open her up and make sure everything's tight? I haven't unbuckled any of her fasteners yet, but if it could save me a month of being computerless while she's in the shop, I'll gladly try it. Cheers

RELEVANCY SCORE 200
Preferred Solution: Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Mine always works. I haven't seen this issue. Look in the event viewer and see if there is a message

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RELEVANCY SCORE 98.4

Hello,  I am currently trying to enable Fingerprint verification on T450s system with windows 10. I tried to implement fingerprint through ThinkVantage Fingerprint Software 6.0.0. But it failed to enrol user. Later I searched for Biometric Device in the Device Manager, but could not find any. Does anybody experience this problem? what is the solution? 

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RELEVANCY SCORE 94.8

This is probably really obvious, but I recently purchased a new laptop with a Fingerprint reader. It came with a fingerprint reader (an AuthenTec AES2501A), and Windows installed all the drivers for it and stuff, and it came with this little program to "learn" your fingerprint for each finger (which I went through), but I was hoping you could actually "do" something with it, LOL!

Is this feasible?

Thanks.

- 2 Bunny

A:Any way to log in to Windows with a Biometric Fingerprint Reader?

type biometric into the search bar and the settings will allow you to register use the device to log into windows.

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RELEVANCY SCORE 94.8

I have the device driver installed for the fingerprint reader,but I cannot find the software to actually use the device.Can anyone point me in the right direction?

A:Biometric fingerprint reader software

Hi: You need this software for the fingerprint reader to work... HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.  ftp://ftp.hp.com/pub/softpaq/sp65501-66000/sp65637.exe

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RELEVANCY SCORE 93.6

Im having a problem with my fingerprint reader on my X! Yoga. Is running a synaptics WBDI device, and i've tried the solution with no luck in the post here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-Win-10-Pro-Fingerprint-stopped-worki... In devce manager the log says: This device cannot start. (Code 10) In my Event log it says:The Windows Biometric Service failed to start its secure component.The operation failed with error: 0x80070032. Any ideas?

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RELEVANCY SCORE 92.8

I can't seem to even install the Broadcom Fingerprint reader... I've followed the instructions and still can't install it???  Anyone have an answer please post. Thanks

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RELEVANCY SCORE 88.8

Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
I don't know what else to do. Any ideas?

A:Vostro 3550 Fingerprint Reader - Biometric Devices Applet Not In Control Panel - Windows 7

Hi,
Thanks for the post! The fingerprint reader software that came with your system should be available from the My Dell Downloads content pages. You can register / log in here to download: https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=/Web/Login.aspx . For any questions regarding this service, please see the My Dell Downloads FAQ
Alternately the links below are direct to DigitalPersona software.
 
DigitalPersona Fingerprint Software – Windows 32-Bit
http://downloads.dell.com/app/DIGITALPERSONA_FINGERPRINT-R_A15_X86_R260057.exe
 
DigitalPersona Fingerprint Software – Windows 64-Bit
http://downloads.dell.com/app/dp06_01_008_x64.exe
 
For help setting up DigitalPersona check out our DigitalPersona FAQ
 
Thanks,

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RELEVANCY SCORE 88.4

The Biometric Fingerprint device on my HP Pavilion dv600 laptop is not working.I get the message: 1. The Fingerprint reader is not detected (during start up prior to logging in).2.  Windows did not find any biometric devices on this computer P/N: RW793EA#ABD service tagdv6286eu THANX IN ADVANCE.

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RELEVANCY SCORE 88

I installed Windows 7 Beta on a Dell Latitude D620. Laptop has built in UPEK
biometric fingerprint reader.  Windows 7 did not automatically install a
driver.  I first installed the driver from Dell.com for Vista 32bit. 
Device manager shows driver installed and hardware running, but the
fingerprint reader does not show up in the Biometric Devices screen
from within the Control Panel.  Next, I went to UPEK's website, and
downloaded a driver dated 12/2008.  Same scenario, device manager is
good, but no device showing up in Biometric Devices in Control Panel.  I
removed driver and rebooted machine before and after each attempt. 
Anyone have any ideas?  Or are the existing drivers just simply not
supported currently by Windows 7 Beta fully?  Thanks in advance! - Brian

A:Problem getting UPEK fingerprint reader in Dell Latitude D620 to show in Biometric Devices screen

I checked that with UPEK, and my reader according to the Windows 7 Alert Center, "The model name of your Fingerprint Reader is TCD
41/42/50", is a currently supported reader for this beta??? - BrianUPDATE...I contacted UPEK and they have helped me to get this working.  There are two things I needed to do:1) Download the UPEK Windows 7 Beta software and drivers from here:  http://www.upek.com/win72) Once software is installed, go to device manager, right click on the UPEK reader, go to the power management tab, and uncheck the option for Windows to allow this device to save power or go to sleep.  Reboot.Once I completed this, the UPEK reader worked fine.

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RELEVANCY SCORE 82.4

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 80.8

How can i get biometrc driver

A:I don't found biometric in device manager

HI  we need more info to help you like with you request the Full Notebook name or Product number to find the right drivers

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RELEVANCY SCORE 80

Lenovo Thinkpad Yoga 11e :Integrated Camera ( Webcam ) doesn't show up on Device Manager List I've just recently bought a reaconditioned laptop, Lenovo Thinkpad  Yoga 11e (20DA) wich originally had Windows 8.1 Pro installed but sold with Windows 10 Pro installed. I've changed the HDD for a 120GB SSD (i do really recommend this) and installed from scrath Windows Pro N that automatically got updated to 1709 Anniversary version. I've also updated de BIOS firmware to avoid future issues. Aftere sorting out some minor problems, pretty common when it comes to scratch instalations on laptops, like touchpad issues, function keys, etc... that i solved using the Software and Drivers site for my laptop i found myself with the this issue:  - I tried to setup and update drivers for the integrated camera ( Webcam ) and suprise....is not even listed on the Device Manager. - Can't find the section Imaging Devices on the Device Manager, this is where integrated cameras normally show up unlike the external USB Webcams wich normally show up on Camera section.  -No any warning/hazard yellow triangule sign in any other ramdom device. -I tried to force the installation of the integrated camera using the Add Legacy Device option on Device Manager using Windows 10 integrated camera drivers from the Lenovo Support site but automaticly get a blue screen wich force to restart several times, start on safe mode and uninstall the integrated camera to ... Read more

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RELEVANCY SCORE 78.4

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










Solved!
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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 77.6

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 77.6

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 77.6

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










Solved!
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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 77.6

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 77.2

My xiaomi 150USD phone recognizes my fingerprint in nanoseconds.... and the X1 yoga  (a 3000USD laptop with much more powerfull processor) is sooooooo bad...... 2-3 seconds, a lot of errors.... a bit disappointing...

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RELEVANCY SCORE 76.8

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 76.8

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 76.8

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 76.8

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76.4

So, I've gone through this cycle several (too many) times over the month of owning this laptop. I'll save several fingerprint profiles (the first 2 fingers on each hand). But whenever I try to log in and happen to "misfire" with my finger and get the alternative login prompt, I find that I can no longer use that particular finger any longer in futire attempts, as if it's chosen to "forget" that profile. But I can use any of the other fingers I've saved just fine. Problem only seems to be corrected by resaving the "forgotten" finger as a new profile again. I honestly may be assuming incorrectly that this is initiated by a "misfire" (and by that I mean not landing my finger precisely on the sensor, picking up too fast, whatever). It might be that the attempt didn't cause the profile to be lost, but that it was lost for some other reason and the attempt was just the first failed attempt. All I know is that it happens.

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RELEVANCY SCORE 76.4

Hi all!On my 3rd gen X1 Yoga, the fingerprint sensor correctly recognizes my finger in only maybe one of three attempts and it's incredibly annoying to press my finger on the sensor three times only for Windows to tell me "Your PIN is required to sign in". I'm running the latest version of Windows 10, I've updated all the drivers and I've tried re-learning my fingerprint in Windows Hello.It is different from the problem described in this thread: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-3rd-Gen-Fingerprint-Sensor-Forgets-En... The laptop doesn't actually forget my finger. After trying several times it will actually work again, it is just extremely unreliable.Up until now, I just assumed Lenovo is using cheap and crappy components. However, I'm using a P51 at work and the fingerprint sensor actually works fine >95% of the time, so I was wondering if this is an issue specific to my X1 Yoga and if I should return it. Does anyone else share the same problem?

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RELEVANCY SCORE 76.4

Just bought a 2018 Yoga 920 and the fingerprint scanner is not being detected in Windows Hello or the device manager. YES, I have it completely updated from both the Windows Update screen as well as the Lenovo Vantage App. I went to Lenovo's website and downloaded/installed the proper driver and that did not help either. I have tried everything. I can't even find it or any "synaptics" related devices in my device manager. Somebody please help, it is so primal to have to type in a password; I'm in the stone age, neanderthalic, just discovered fire, have yet to invent the wheel - "ME NEED FINGERPRINT SCANNER". Thanks for your time ladies and gentlemen!

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RELEVANCY SCORE 76.4

Is it possible to use the X1-Yoga fingerprint reader (that works for system logins through Windows Hello) to authenticate on websites?  If it will not work natively, is there some other program that will do this? The following link seems to indicate that it IS supported...but not on Windows 10. https://support.lenovo.com/us/en/documents/ht037692 Thanks.

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RELEVANCY SCORE 76

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 76

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 76

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 75.6

Hello Lenovo team, I have a Lenovo ThinkPad Yoga 370 (20JH0023US) less than a year old, since we set it up out of the box, we have been unable to get the fingerprint reader to function. In Device Manager, it shows the device cannot start (Code 10). We have uninstalled, reinstalled with the latest drivers, performed a BIOS update. When we try to clear the Fingerprint data in the BIOS, it sits as "Resetting Fingerprint Data" and gets no further. We have also replaced the Fingerprint reader itself (under warranty) on the keyboard bezel and it is still not working. Can anyone assist in helping us get this working? Is it possible it's a bad factory image of Windows and maybe we should do a reset? Thanks in advance!

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RELEVANCY SCORE 75.6

This is the second major problem with my X1 Yoga. Not only does the touchscreen driver crash "all the time" but the fingerprint reader does not operate about 30% of the time. Not sure what the cause/effect is because it's not consistent. For instance the light above it sometimes comes on and you can unlock the device. Other times it doesn't and it either works or doesn't. So the light is not consistent with it being ready to unlock. Other times perhaps from sleep or screensaver having locked the machine the only way in is via the password.  As suggested by Leonvo support I installed the latest drivers. But it's made zero difference.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/ThinkPad-X-Series-laptops/ThinkPad-X1-...

A:X1 Yoga Fingerprint reader random behaviour

I have a similar problem, but for me the behaviour is more consistent: After a reboot everything works fine but after sleep the LED isn't on and login doesn't work.Pretty embarrasing

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RELEVANCY SCORE 75.6

Please refer to how to set up a fingerprint reader under Linux (Ubuntu 16.04.3 LTS).Fingerprint recognition software does not find a finger reader.

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RELEVANCY SCORE 75.6

Been having some trouble with the fingerprint reader. 1) it has generally been slow in operation. Many times it takes a few times before it works right. I've tried redoing it a few times. Just seems hit or miss. 2) Sometimes after opening the lid the fingerprint reader doesn't turn on. 

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RELEVANCY SCORE 75.2

Hi!
After searching a long time, I still found no solution or hint about getting the MS Keyboard with Fingerprint Reader to work. Although the driver installs fine, the DigitalPersona Password Manager software won't install. What am I supposed to do now? Is there any chance to get the device to work with Windows Vista? Are there any plans at MS to support this feature in the near future? Maybe there is another software on the market? Anybody has a clue?
Thanks in advance!
Henning

A:MS Fingerprint Reader / DigitalPersona Password Manager

Sorry guys,  we are aware of this issue and it is my understanding that the M/S Keyboard software for the reader will be updated when Vista is released.

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RELEVANCY SCORE 74.8

Windows 10 Hello is not recognizing the fingerprint reader.  When I look deeper I find the following error in the device manager. This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. I have checked and the driver is the latest.  I have updated the BIOS and chipset.  I'm not sure where else to look.

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RELEVANCY SCORE 74.8

Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....I've downloaded the latest driver on lenovo's website and still, it doesn't work.I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device". Can anyone help me please?

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RELEVANCY SCORE 74.8

I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after reboot. The Win10 Ent OS is bitlocked, if that matters. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed.

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RELEVANCY SCORE 74

I have a Lenovo Yoga 720 15" and I'm having issues when connecting my Akitio Thunder3 Quad Thunderbolt 3 4-Bay HDD storage enclosure. I have updated all the drivers for my laptop, Windows 10, and the enclosure, but I'm still having issues. Whenever I connect the Thunder3 all four drives in the enclosure register fine, but then my laptop's touchscreen and fingerprint reader stop working. Restarting while the enclosure is plugged in does not solve the situation. I can get the touchscreen and fingerprint reader to start working again if I power down the computer with the enclosure plugged in, then unplug it, turn on the computer, and then restart the computer again. The minute I plug the enclosure back in, the touchscreen and fingerprint reader stop working. I also cannot plug and unplug the enclosure without restarting Windows. Basically, if I have the enclosure connected (registered properly), then safetly eject it, I cannot get the drives to register if I reconnect the enclosure. The thunderbolt interface registers the enclosure itself, just not the drives. If I restart Windows, then I can reconnec the enclosure and get the drives working properly. Anyone else having this issue? I'm guessing it's a driver issue, but doesn't seem to be any other threads out there about the same issue. I've spoken with Akitio but they said it must be my laptop drivers.

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RELEVANCY SCORE 74

I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after rebooting into the other OS. The Win10 Ent OS is bitlocked, if that matters, while the Home isn't. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed. Rebooting into the same OS does NOT result in losing the FP's, only when switching between the two operating systems.

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RELEVANCY SCORE 72.8

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

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RELEVANCY SCORE 72.8

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























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