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touch screen and fingerprint reader not working after windows update

Q: touch screen and fingerprint reader not working after windows update

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove programs) but the driver details are not in the device manager.
What could be the problem ?

please help me.

RELEVANCY SCORE 200
Preferred Solution: touch screen and fingerprint reader not working after windows update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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RELEVANCY SCORE 98

Hi, folks:
My laptop is HP pavilion tx2000. I just found the memory card slot, fingerprint reader, and touch-screen refuse to work. I contacted HP support, I was told to reinstall the updates sent from HP. but it is useless. today I was suggested that reinstall the whole system. it is horrible, does anybody have idea to deal with these problems caused by this junk OS? Thanks in advance.

Steve

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RELEVANCY SCORE 92

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 91.2

Yay, another major windows update... another round of driver problems! Fun! After yesterday's big Windows update (Windows 10 version 1803, aka the Spring 2018 feature update) the Synaptics fingerprint reader doesn't work. Uninstalling and re-intalling the driver didn't fix anything. Device manager says:This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. Has anyone found a work around? Thank you. setup:YOGA 720-15IKB Signature EditionWindows 10 1803 (OS Build 17134.1)newest fingerprint reader drivers straight from the website   

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RELEVANCY SCORE 90

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 87.2

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 87.2

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 86

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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RELEVANCY SCORE 84.4

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 84

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 82.4

X1 Carbon 5th Generation - 20HR series, Windows 10 ProWindows version now 10.0.17134BIOS date 3/2/18 After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior. I have tried all suggested fixes, but no luck. - Checked enabled in BIOS - ok - Deleted driver, searched for and added driver in Device Manager - didn't work - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work - Ran driver update tool from Lenovo support site (Lenovo service bridge) Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

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RELEVANCY SCORE 80

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 79.6

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

A:Fingerprint reader inop. after Windows update

Hi , You might be able to use this Validity Sensor Driver: sp72114 Validity Sensor V 4.5.289.0  Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code. If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program. Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product. Series 8 HP SimplePass is written by Softex. Series 6 HP SimplePass was written by AuthenTec. You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver. Series 6 HP SimplePass:sp63224 HP SimplePass V6.0.100.276 Win7-8 Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe  Series 8 HP SimplePass:sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe  General rules: Pay attention to the Order of Events when (re)installing your driver and / or software:Sign-in Options matter ? if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to e... Read more

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RELEVANCY SCORE 79.6

Good night,Yesterday I did the update to windowns 10 and after that my touch screen is not working. I tried everything that I knew for windowns 8.1 but nothing worked.Thank you

A:Touch screen not working after update to windows 10

Hello HPPavillion11, please perform the following steps to ensure everything is working: Step 1: Shutdown your PC.Step 2: Install Windows Updates.Step 3: Perform a touch screen diagnostic test     a.1: Plug the AC Adapter into the computer.     a.2: Press the power button on the computer for 5 seconds.     a.3: Turn on the computer and press the F2 key repeatedly.      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.      a.5: Click Touchscreeen.      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.       a.6 Read the on screen instructions, and click Run Once.       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.     a.8 Click the main menu to return to the UEFI Screen and click the second test.      a.9:  Click Compenent Tests, and then click Touchscreen  again.      a.10 Click Drag and Drop Test.      a.11: Read the on screen instructions, then click Run Once again.      a.12: Drag and drop the the blocks according to the screen. The test ends after all the blocks are repositioned, or after three minutes have passed. -------... Read more

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RELEVANCY SCORE 79.6

After updating windows 10 my touchscreen won't work in Chrome. How do I fix this?











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A:Touch screen not working after windows 10 update

Hi, Welcome to HP support forum. Asus and Chrome are not from HP, touchscreen works on my HP machine with IE, Firefox and the new browser from Windows 10 called Edge. I think you need to update Chrome. Regards.

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RELEVANCY SCORE 79.6

I bought an asus F553MA with touch screen and after i updated from windows 8.1 to windows 10 the touch screen has been turned in to a genaric screen inside of hardware management. And the hid for touch monitor is no longer there
 

A:Touch screen not working after update to windows 10

Go to the manufacturer of your system and download the video card drivers for your device. Windows supports touch screens, but it can't do it without the drivers for the touch screen.
 

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

A:Touch screen not working after windows 10 update.

Always include the exact PC model in your posts...

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

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RELEVANCY SCORE 79.2

So my fingerprint reader isnt working. Tried hp simple pass but fingerprint option doesnt show up. Windows hello doesnt show up either. Tried updating the driver still nothing. Have tried a few different things from other forum posts to no avail. Any help will be greatly appreciated.

A:fingerprint reader on hp 8460p with windows 10 not working

1. Try steps from: http://support.hp.com/us-en/document/c037182402. Since this is a 8460P unit, install HP Client Security or HP Protect Tools software instead of SimplePass.

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RELEVANCY SCORE 78.8

I have a X1 carbon 3444 with Windows 10. Fingerprint reader (FPR) was working fine. Sensor is a TouchChip Fingerprint Coprocessor by AuthenTec. The latest Windows 10 update around Christmas resulted in the FPR dissappearing despite device manager showing as working. Tried rolling back driver from 1.6.2.352 to 1.6.1.341 with no help. Tried uninstalling the Lenovo FPR software to see if Windows Hello would see it - but no. Reinstalled Lenovo FPR softwareg1f914ww_64.exe still no result showing Checked Bios and FPR is enabled.Contacted Microsoft who after checking my system and not being able to solve it advised to reinstall windows 10, which I did, and although being reassured this would fix it - has not. Anyone with any ideas?

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RELEVANCY SCORE 78.4

I updated to Windows 10 Aniversary Edition a couple of days ago and lost the use of the touch screen. I have done some research and found that the HID compliant touchscreen is no longer showing up as a Human Interface Device in my device manager. Is there a way I can re-download this or is there another way to get my touchscreen to work again?

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RELEVANCY SCORE 78

Gents,I have tried everything, unfortunately I have failedAlways received error code E7210005 for the sensor device cannot be foundI have ThinkPad T430s, product # 2355DA4 ? BIOS # G7ETB2WW (2.72 )I have read all the massage written hear before in this regard and tried all the solutions as far as I rememberI need someone from Lenovo to guide me how I can solve this issueThank you in advance for your support..

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RELEVANCY SCORE 78

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 78

After installing Windows 10 April update on my T460s, fingerprint reader no longer works or even lights up. Device Manager shows the reader, but says, "The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Tried uninstalling drivers and uninstalling device, but still no go. I have bios version 1.34. 

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RELEVANCY SCORE 76.8

Two days ago after the windows update the touch screen stopped working and the backlit is also gone, need help to fix the issue 

A:Yoga 710 15 Touch screen and back lit stopped working after windows update

Can try reinstalling Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (64-bit) - NotebookSource: https://pcsupport.lenovo.com/my/en/products/laptops-and-netbooks/yoga-series/yoga-710-15ikb/download...

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RELEVANCY SCORE 76.4

After upgrading Windows 10 to the April 2018 Update (Windows version 1803), Windows Hello is no longer available on my Lenovo X1 Carbon 5th Generation ultrabook, and drivers for the Synaptics WBD (SGX enabled) biometric fingerprint reader show as failing to load in Device Manager.  This is despite registry settings, group policies, and a PIN being set up to enable biometric scanning (the fingerprint scanner worked previously). Is anyone able to assist to enable the Windows Hello fingerprint scanner under Windows 10 version 1803? Thank you.  

A:Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Reader

And you have the lastet 5.2.3531.26 version of the Synaptics driver released on May 3, 2018 already installed?

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RELEVANCY SCORE 71.6

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 71.6

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 71.6

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 71.6

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 71.6

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 71.6

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 71.2

Hi,
I have bought the Dell Vostro 3560 couple of months ago and just updated to Windows 8.1. After this the DigitalPersona Fingerprint Reader software started to cause problems (sometimes doesn't work). I've updated all drivers to the latest version but can't find update for DigitalPersona Fingerprint Reader  and under my registered programs there is only 6.3.0.300 version which is over one ear old.
Could you advise how to update it please?
Thank you.

A:DigitalPersona Fingerprint Reader 6.2.0.300 update

Hi PiotrIr,
You should download and install “Validity Fingerprint Sensor Driver”. If you have difficulty in downloading the drivers please watch this video:

Downloading and Installing Drivers in the Correct Order
Hope this helps.

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RELEVANCY SCORE 70.8

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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RELEVANCY SCORE 70.8

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 70.8

Hello,I have a brand new T540P with a Validity fingerprint reader.  Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows. Things I have tried-uninstalling/installing device in device manager and finger print manager pro software-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options-disabling "allow windows to turn off this device to save power" in device manager. I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue. Is this a platform wide issue affecting all T540P models? This is frusterating.   










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A:Fingerprint Reader not working upon waking from sl...

Haven't heard about this issue before.If it stops working after resume, does putting it back into sleep then resuming again make it work?

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RELEVANCY SCORE 70.8

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 70.8

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 70.8

I've been using this fingerprint reader for 1.5yrs now. Lately when I turn on my computer, sometimes it's working and sometimes it has a red "x" over the icon in my startup menu in bottom righthand corner. I had to reboot 3x this morning before I could get it to work. It worked for a while and now nothing. There is no red x showing, but it's not scanning at all.

I went to HP site and downloaded lastest version of the reader, rebooted and still nothing. Any ideas?

I use Vista Ultimate op sys. My computer is HP HDX18t, 64 bit. (I installed Vista, 64bit version update from HP site.)

Thanks for your help!
 

A:Solved: HP fingerprint reader not working

http://www.paralaptop.com/hp-compaq...eader-not-detected-on-hp-pavilion-dv6700.html
some options on that site, if drivers are all ok and you sure device manager all happy then may be actual reader,dirty? greasy?
 

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RELEVANCY SCORE 70.8

The fingerprint reader on my T470 has been a little glitchy since I bought it - occasionally doesn't work, but usually resolves if I restart it. Just performed some sort of update, though, and since then the fingerprint reader hasn't worked at all.  I had to go back and figure out what my password was, which took a while since I've never used it before.Any ideas? I am not a computer person, so if I can't fix this really easily I'm going to have to get it repaired (it's still under warranty).

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