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touch screen and fingerprint reader not working after windows update

Q: touch screen and fingerprint reader not working after windows update

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove programs) but the driver details are not in the device manager.
What could be the problem ?

please help me.

RELEVANCY SCORE 200
Preferred Solution: touch screen and fingerprint reader not working after windows update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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RELEVANCY SCORE 98.8

Hi, folks:
My laptop is HP pavilion tx2000. I just found the memory card slot, fingerprint reader, and touch-screen refuse to work. I contacted HP support, I was told to reinstall the updates sent from HP. but it is useless. today I was suggested that reinstall the whole system. it is horrible, does anybody have idea to deal with these problems caused by this junk OS? Thanks in advance.

Steve

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RELEVANCY SCORE 92.8

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 90.8

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 88

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 88

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 86.8

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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RELEVANCY SCORE 85.2

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 80.4

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 80.4

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

A:Fingerprint reader inop. after Windows update

Hi , You might be able to use this Validity Sensor Driver: sp72114 Validity Sensor V 4.5.289.0  Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code. If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program. Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product. Series 8 HP SimplePass is written by Softex. Series 6 HP SimplePass was written by AuthenTec. You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver. Series 6 HP SimplePass:sp63224 HP SimplePass V6.0.100.276 Win7-8 Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe  Series 8 HP SimplePass:sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe  General rules: Pay attention to the Order of Events when (re)installing your driver and / or software:Sign-in Options matter ? if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to e... Read more

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RELEVANCY SCORE 79.6

After updating windows 10 my touchscreen won't work in Chrome. How do I fix this?











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A:Touch screen not working after windows 10 update

Hi, Welcome to HP support forum. Asus and Chrome are not from HP, touchscreen works on my HP machine with IE, Firefox and the new browser from Windows 10 called Edge. I think you need to update Chrome. Regards.

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

A:Touch screen not working after windows 10 update.

Always include the exact PC model in your posts...

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RELEVANCY SCORE 79.6

Good night,Yesterday I did the update to windowns 10 and after that my touch screen is not working. I tried everything that I knew for windowns 8.1 but nothing worked.Thank you

A:Touch screen not working after update to windows 10

Hello HPPavillion11, please perform the following steps to ensure everything is working: Step 1: Shutdown your PC.Step 2: Install Windows Updates.Step 3: Perform a touch screen diagnostic test     a.1: Plug the AC Adapter into the computer.     a.2: Press the power button on the computer for 5 seconds.     a.3: Turn on the computer and press the F2 key repeatedly.      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.      a.5: Click Touchscreeen.      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.       a.6 Read the on screen instructions, and click Run Once.       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.     a.8 Click the main menu to return to the UEFI Screen and click the second test.      a.9:  Click Compenent Tests, and then click Touchscreen  again.      a.10 Click Drag and Drop Test.      a.11: Read the on screen instructions, then click Run Once again.      a.12: Drag and drop the the blocks according to the screen. The test ends after all the blocks are repositioned, or after three minutes have passed. -------... Read more

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RELEVANCY SCORE 79.6

I bought an asus F553MA with touch screen and after i updated from windows 8.1 to windows 10 the touch screen has been turned in to a genaric screen inside of hardware management. And the hid for touch monitor is no longer there
 

A:Touch screen not working after update to windows 10

Go to the manufacturer of your system and download the video card drivers for your device. Windows supports touch screens, but it can't do it without the drivers for the touch screen.
 

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RELEVANCY SCORE 79.6

So my fingerprint reader isnt working. Tried hp simple pass but fingerprint option doesnt show up. Windows hello doesnt show up either. Tried updating the driver still nothing. Have tried a few different things from other forum posts to no avail. Any help will be greatly appreciated.

A:fingerprint reader on hp 8460p with windows 10 not working

1. Try steps from: http://support.hp.com/us-en/document/c037182402. Since this is a 8460P unit, install HP Client Security or HP Protect Tools software instead of SimplePass.

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RELEVANCY SCORE 79.2

I have a X1 carbon 3444 with Windows 10. Fingerprint reader (FPR) was working fine. Sensor is a TouchChip Fingerprint Coprocessor by AuthenTec. The latest Windows 10 update around Christmas resulted in the FPR dissappearing despite device manager showing as working. Tried rolling back driver from 1.6.2.352 to 1.6.1.341 with no help. Tried uninstalling the Lenovo FPR software to see if Windows Hello would see it - but no. Reinstalled Lenovo FPR softwareg1f914ww_64.exe still no result showing Checked Bios and FPR is enabled.Contacted Microsoft who after checking my system and not being able to solve it advised to reinstall windows 10, which I did, and although being reassured this would fix it - has not. Anyone with any ideas?

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RELEVANCY SCORE 78.8

I updated to Windows 10 Aniversary Edition a couple of days ago and lost the use of the touch screen. I have done some research and found that the HID compliant touchscreen is no longer showing up as a Human Interface Device in my device manager. Is there a way I can re-download this or is there another way to get my touchscreen to work again?

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RELEVANCY SCORE 78.8

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 72.4

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 72.4

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 72.4

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 72.4

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 72.4

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 72.4

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 72

Hi,
I have bought the Dell Vostro 3560 couple of months ago and just updated to Windows 8.1. After this the DigitalPersona Fingerprint Reader software started to cause problems (sometimes doesn't work). I've updated all drivers to the latest version but can't find update for DigitalPersona Fingerprint Reader  and under my registered programs there is only 6.3.0.300 version which is over one ear old.
Could you advise how to update it please?
Thank you.

A:DigitalPersona Fingerprint Reader 6.2.0.300 update

Hi PiotrIr,
You should download and install “Validity Fingerprint Sensor Driver”. If you have difficulty in downloading the drivers please watch this video:

Downloading and Installing Drivers in the Correct Order
Hope this helps.

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RELEVANCY SCORE 71.6

Lenovo T430 2344BPU, BIOS G1ETB0WW (2.70 )      I had this laptop 2 year ago, last year i've recieved the automatic update from original OS 7 64 bit to 10 64 bit when the OS 10 rolled out to the public.
the fingerprint stopped working , i tried every solution possible over the internet and provided in this forum unfortynately nothing work .
unfortunately i dont have any support center in Cairo, Egypt although Lenovo provided service center numbers.
Does anyone know how to solve this problem!!!!
Does anyone from Leovo read our posts and feel our pain and suffering!!!
ANYBODY home could Help !!!!!!!!!!!!!!!!
 
 
Mod:  edited Subject line with a problem description

A:T430 - fingerprint reader not working after Win 10...

I cannot confirm that the steps listed in this document work, but you might give it a try.     https://support.lenovo.com/us/en/documents/ht104227

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RELEVANCY SCORE 71.6

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 71.6

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 71.6

Hello,I have a brand new T540P with a Validity fingerprint reader.  Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows. Things I have tried-uninstalling/installing device in device manager and finger print manager pro software-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options-disabling "allow windows to turn off this device to save power" in device manager. I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue. Is this a platform wide issue affecting all T540P models? This is frusterating.   










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A:Fingerprint Reader not working upon waking from sl...

Haven't heard about this issue before.If it stops working after resume, does putting it back into sleep then resuming again make it work?

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RELEVANCY SCORE 71.6

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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RELEVANCY SCORE 71.6

I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610

A:Fingerprint Reader Not working with Win7

  
Quote: Originally Posted by dinomon


I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610


Hi dinomon, Welcome to SF,

Have you install proper drivers for your Finger Print Reader device. If not go to their website. Download the Lastest drives for Windows 7 then install it. See whether it works or not.

P.S. Please fill the System spec so we know what are we dealing with.

Hope this helps,
Captain

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RELEVANCY SCORE 71.6

When running on AC, close lid, open lid, and fingerprint reader does not work. Only functions after reboot.



T61p type: 6460-67U

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RELEVANCY SCORE 71.6

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 71.6

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 71.6

Hi all,
These two pieces of hardware have been working intermittently for the past several months but now have failed completely. Device manager recognizes them as on and working properly but neither of them detect anything, which makes me suspect a ribbon cable or something similar. Any leads on what could be causing this, or quick hardware possibilities to check? Thanks!

A:Touchpad and fingerprint reader not working

There is a ribbon cable connecting them to the motherboard but usually to reach it you have to first remove the keyboard and maybe the palmrest to see where it plugs in.

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RELEVANCY SCORE 71.6

Does anyone else have the problem of the fingerprint reader not working after hibernate? This is an intermittent problem, doesn't happen all the time, but frequently. Come out of hibernation, it is blinking, swipe my finger, nothing happens, blinking stops and the reader doesn't work after that. I have to enter my Windows password and it doesn't work for any websites. Have to reboot to re-engage the reader. I'm on Win 7 Home Prem 64 bit with latest drivers for the fingerprint reader and lastest update for Authentec software.











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A:Fingerprint reader not working after hibernate

So here's the solution(s) as found by Pokey and me: Option 1:  Computer, Properties, Device Manager, Biometric Devices, Validity Sensors, Properties, and the Power Management tab, Uncheck "Allow the computer to turn off this device to save power." Option 2:  Try disabling and enabling the "Credential Manager" service by going into Control Panel, Administrative Tools, Services, Credentials Manager.  Even though the Credentials Manager status is ?Started,? stop the Credentials Manager service and restart it. Find more information here:  https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx Option 3:  Do both.

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RELEVANCY SCORE 71.6

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 71.6

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 71.6

I've been using this fingerprint reader for 1.5yrs now. Lately when I turn on my computer, sometimes it's working and sometimes it has a red "x" over the icon in my startup menu in bottom righthand corner. I had to reboot 3x this morning before I could get it to work. It worked for a while and now nothing. There is no red x showing, but it's not scanning at all.

I went to HP site and downloaded lastest version of the reader, rebooted and still nothing. Any ideas?

I use Vista Ultimate op sys. My computer is HP HDX18t, 64 bit. (I installed Vista, 64bit version update from HP site.)

Thanks for your help!
 

A:Solved: HP fingerprint reader not working

http://www.paralaptop.com/hp-compaq...eader-not-detected-on-hp-pavilion-dv6700.html
some options on that site, if drivers are all ok and you sure device manager all happy then may be actual reader,dirty? greasy?
 

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RELEVANCY SCORE 70.8

Dear all, last weekend, I had a double upgrade of Win10 as well as Lenovo driver. I did not check the functionality of the screen in between. Touch screen does not work (neither pen nor fingers). Screen w/o touch works properly.- There is no driver (human interface drivers > HID-compliant touch screen) been shown in the device manager.- the HID-compliant touch screen appears twice in view - Show Hidden Devices section. Software Update is OK.  > right click > properties > "device is not linked to computer"- HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch  -> touchgate = 1 I upgraded the touch screen firmware update (this upgrade failed during the process mentioned above and is shown as "failed" in Lenovo compagnion)http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... Upgrade of WinTab Utiliy failed ("no tablet device on this system")http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... This post describes the problem quite well (I went through all steps proposed)http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/hid-compliant-touch-screen-is-n... Any help highly appriciated

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RELEVANCY SCORE 70.8

before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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RELEVANCY SCORE 70.8

I have laptop hp pavilion touch Smart 15 -b129wm SleekBook. After updating bios its touch is not working. Now i am confused how i can restore it to working condition. Looking for help from Hp community and expert

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I periodically have to reinstall the Fingerprint drivers to get the reader to be recognized & WORK. This time when trying to get the diagnostics, I get : ? Yes, but it's not in my Add/Remove options :  ? Then I get this:?  It's all a big black box with no,user visible, physical dialog.  I never know when an update/install is finished or locked. Waste more time waiting, not knowing if the task completed.  Yes, I can find out using rigmarole procedures that I SHOULD NOT have to do on a WORKSTATION.  I waste more time cajoling this system, then doing actual work. Question:  Anyone else have intermittent issues with the Figerprint Reader on a W540 using the latest Win 10??

A:Fingerprint Reader Randomly Stops Working on a W5...

Still trying to solve the Fingerpring Reader failure.  This time, even after reinstalling the reader, I see nothing.  No reader, or activity. Trying the Solution Center, all I see - stalled - just sits and stares at me: ? No activity notes, the logo just stays there, no [X] to close.  I have to do the Win command Alt-F4, and it closes but I have no idea if something is being written when closing.  Rebooted, checked the disk, tried again, same thing, just a pretty logo and a fingerprint reader that no longer works. Event Viewer tells me [Service Control Manager] event id 7000 error.  The error link to MS, just takes me to an infantile MS page telling me how great the Surface Pro 4 is.... no help screen as in the past. Note that I wasted more time testing  for Malware or Virus. System is clean, everything else works fine.

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Hi All, I recently (about a month ago) was one of the unlucky fellows who had microsoft sneak the windows 10 upgrade onto my W530 laptop. Long story short, everything seemed to be OK, with the occasional blip with the fingerprint reader when I had to manually enter my windows password. However, on a hard boot, the fingerprint reader always worked, which was critical as my computer has 2 passwords on start up that I do not remember and thus had always relied on a swipe of my finger.  Well that all changed yesterday. I was in windows when my computer crashed. Upon start up, i was immediately asked to enter in my supervisor/bios password without getting the chance to finger swipe. After multiple reboots, the same. The fingerprint reader wont turn on any more and I am locked out my my laptop.  Can anyone please help? anyway to get the fingerprint reader to switch back on???

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I just bought HP Probook 4530s Ci5Ram 6 GbHard 740 Gb1 Gb graphic card RadeonOperating system win7 64bit I downloaded the driver software and digital persona software from HP website, the device manager of my system is showing that the driver is installed correctly (Named as Biometric devices, and under it Validity sensor, its version listed is VFS471). But on windows log on it is showing detecting reader, and then reader is not detected. Same is happening in the software (Digital persona). I tried different softwares from different websites.  Please tell if you know something NEW. I said something new because I saw many people on many websites looking for that problem. But the problem is there. When I run the setup of Validity sensor driver, it install fine.Then I run the latest Digital persona software it says on its installation ("The system cannot verify that the fingerprint readers is installed"). And under it here is a option to SKIP that part. When I do it, it completes the installation and restarts the computer. After that same problem "Reader not detected" on windows log on.











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A:HP Probook 4530s fingerprint reader not working.

Hi,Uninstall driver and software for fingerpint reader. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity Fingerprint Driver from here.Download and install HP ProtectTools Security Manager from here (inside this package there is software for fingerprint reader).Restart system and check the results.

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