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My Lenovo Ideapad 320 has some hardware body problem (Some dents)

Q: My Lenovo Ideapad 320 has some hardware body problem (Some dents)

Hi. I have a problem with my newly bought Lenovo Ideapad 320. I recently bought the laptop around 1 week ago. It is a great laptop with good specifications. Though I have noticed some rather dissapointing dents and other problems on the body of the laptop. Below are the pictures of the dents and some other problems too. As you can see in the picture, the touchpad is dented in a circular form. Some of the keyboard keys seem to be at faulty because. The height of the keyboard keys are not even. It looks like someone has violated the keys playing games or what not. The metal near the touchpad seems to be bending upward. These are the dents I mentioned above. I have tried reaching out to Lenovo Support by filling up the form online. Though it has come to a dead end since I have not received any reply. I hope the Lenovo moderator itself can help me through this problem. I paid a lot of money for this laptop and I was hoping for none other than a perfect condition for the laptop itself. It was rather dissapointing to face this problem. Here's hoping that this will be covered by my warranty. I'm hoping help from other users from Lenovo community too. Thanks.

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RELEVANCY SCORE 200
Preferred Solution: My Lenovo Ideapad 320 has some hardware body problem (Some dents)

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RELEVANCY SCORE 75.2

HelloSince a recent time, I had an accident and my laptop was with me and its body has been brokenNow, I need a full body to my laptop and I can't find it in my region, so I wonder if  the company can provide it so I can buy it online with Master card / Visa Thanks in advance

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RELEVANCY SCORE 74.8

Purchased a new lenovo ideapad 520 with windows 10 preloaded. installing the drivers downloaded from HP website for the Laserjet MFP126NW gives "UNEXPECTED KERNEL TRAP MODE" error with a blue screen . repeatedly tried .the drivers work with other DELL Laptop , but LENOVO Says their is hardware OK , Driver problemDid a Hard Reset as well, but no resolution ... ... now stuck.WIndows version is 1709 build 16299.15anybody can help , please ....

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RELEVANCY SCORE 74

I have an lenovo Ideapad 310 15 ISK model 80UH and suddenly appears a blue screen from windows 10 showing a error code :CRITICAL PROCESS DIED, código de parada. I have called microsoft support and they said that it could be a hardware problem. they suggest me to keep in contact with LeNovo to know if exist some tools to diagnose if there is a hardware problem in the notebook or not.Please tell me how i can run any tool to check hardwaere conditions in my notebook.Tks

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RELEVANCY SCORE 65.2

Hi all, I've had this laptop two mobnths. On opening it one morning, two pins fell out of the hinge connecting the monitor to the keyboard. A further two fell out from the other side shorty afterwards. The monitor is now separating from the keyboard, almost totally on the left hand side. The pressure of whatever is going on is causing the screen casing to separate from the screen also. The screen can no longer stay upright, nor can it be closed. The hinge is completely broken.  I've made several attempts to contact lonovo to ask for help. the first by telephone. I was told I needed to register with the support department (as well as being registered as a lenovo customer) in order to receive support. The technician said she would send me an email of questions that I would need to answer in order to register before she could help me - that email never arrived. I have submitted multiple requests through the support sections of the website but no confimation that they have gone through - the screen just refreshes as if nothing has happened, and when I check the system has no record of my problem. In addition when I try to use the lenovo website to find approved technicians/ repair shops near me, the uk doesnt show as an option in the drop down menu, and When i try to use the location services they don't work. (nothing happens).This is my work laptop - I can't work without it, so I need a fix or replacment urgently. I am currently really very frustrated and unimpres... Read more

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RELEVANCY SCORE 64.4

Hello, My laptop configuration:OS: Windows 10 64 bits (up-to-date)Model : Lenovo Ideapad Y700 15ISK (80NV)BIOS : CDCN37WW Five days ago the keyboard suddenly stopped to respond (nb : the Num Lock led remained on). I tried to restart Windows but since it could not (stucked on the reboot screen) I pressed the power button and heard a "clack" sound.When I restarted the computer the hard drive made some noices and the fans started to turn at high speed for ~3 seconds.NB : I upgraded to bios CDCN35WW few days before. After the incident I updated to CDCN37WW.  Today the problem happened again (keyboard not responding). Before trying to reboot I unpluged and pluged back my mouse (Lenovo gaming mouse). As I expected, it did not function once I pluged it back. I tried to log out before rebooting.At that time Windows crashed and I saw the BSOD for 1 second before the computer shut down and reboot showing the Novo Button Menu (the keyboard was still not responding at this time).I rebooted by pressing the power button, once again some worrysome electrical noices while I was doing so.The computer restarted and once again noices from the hard drive + fans at full speed. Any suggestion ? Are BIOS updates bugged ?Thanks in advance for any help. 

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RELEVANCY SCORE 63.2

Good morning, i have buy also a Lenovo Ideapad 310 15 ABR with dual graphic R5 and Radeon R6 M435DX.After 3/4 month with Radeon driver upgrade i see that the notebook restart during work. I am not sure if this was due to this problem.After the reboot during my work at notebook i have a persistent black screen on logon (when need to enter the user password) for several minutes with only mouse cursor visible. Three week ago i see that graphic was slow.Then when i see the Task Manager was present only R5 integrated AMD video card with 512 MB of diedied memory.Radeon R6 M435DX with 2 GB of memory was not visible.I try to change on BIOS on Dual Graphic Card and switchable graphic card, but with no result.If i see system information i see Radeon R6 M435DX like cached hardware.On device proprety: "Currently, the hardware device is not connected to the computer. (Code 45). To solve the problem, connect the device to the computer again."Lenovo Vantage do not found problem. There are problem with Radeon R6 M435DX device?I can open the notebook to see the device or this invalidate the product warranty?

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RELEVANCY SCORE 59.6

hi.i was using my computer with battery conservation on a few days ago but next day i used the pc i couldn't use it. i losed that option and i really need it because i need to use my computer all day does anyone know what can i do?i already tried to reinstall the drivers and lenovo vantage too and nothing


























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RELEVANCY SCORE 56.8

IdeaPad 510 - static electricity all around the aluminium body (when the charger is plugged) I can feel the strong static electrictiy over the notebook metal part. This is not happening when running on battery. I just bought the product and sent it to the technical service (04.05.2017)  I'm waiting for the decision of the technical service.  I want to use the product as soon as possible.

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RELEVANCY SCORE 56.8

Hello,A few days ago I've received my new Lenovo yoga 720 15". i've noticed that the bottom aluminium body plate is uneven and edges are curvy. I thought that this would not be a big problem, but the other day, after intensive use in an uncomfortable position whitch included me holding the laptop on the sides of the body. The uneven edge is too sharp for comfort.So, my question is, do I have a chance to change the product? Because I consider laptop to be defective. (otherwise, I really love the product )

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RELEVANCY SCORE 56.4

i was running a hardware scan and it came up failed and this reference code WPE001001-RL8BGD does anyone know what this means and how to fix it.
 
Mod's Edit: Additional information added to Subject line for clarity of issue. Model name added based on prior forum postings.
 











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A:Ideapad 100 - hardware problem error code.

Hmm, I tried googling various permutations of that failure code and couldn't find anything. Mods? Can you please chime in? Have you updated all the drivers/run Lenovo update?

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RELEVANCY SCORE 54.8

I've had this lenovo ideapad 510 for 2 months and it has been nothing but trouble. I've done too many fixes for it for just 2 months but now the fan noise is really unaccceptable. With just 3 tabs open it sounds like a jet taking off and I cannot use it while watching a movie on TV because it's too loud. I have been here on this forum for over a week trying to get a solution but am getting totally ignored. I guess Lenovo's customer service is as good as their products.Please post a fix that works, otherwise let's arrange for me to return this for 50% refund so I can get a laptop that actaully works. I've read the problem is that Lenovo is not compatible with Windows 10 and that is why it's a nigthmare.Why did you release this product with these confirmed problems?1. Touchpad sometimes goes crazy and can't be used2. Unnacceptable fan noise3. Memory and Disk running at 100%I feel cheated as I'm doing more technical work to rid this laptop of problems than actaully being able to browse the net or watch anything. As mentioned with only 3 tabs open, it sounds like a jet trying to take off. Bought this at the end of October

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RELEVANCY SCORE 54.4

My laptop is facing hinge problem , while opening and closing laptop. Since my laptop is under Warranty period what should i do now?

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RELEVANCY SCORE 54.4

Hi to evreyone! So recently I bought a brand new Lenovo Z710 (i7-4700mq, intel hd 4600 and nvidia gt745m). I then installed windows 8.1 (genuine) and all the drivers on the cd that came with the machine. But it seems there is a big problem with the graphics card. Nvidia gt745 seems like its not there. The Geforce Experience and nvidia control panel fail to recognize it, although it's there on Windows Driver Manager.When I try to load a game (WOW) it crashes on the loading screen. "Display driver has stopped responding..." bubble appears and a minute or so afterwards, there is a bsod. The game works on the integrated card (intel hd 4600) when nvidia is disabled or its driver is uninstalled.I tried reinstalling the drivers, downloading and installing the recent ones, removing all graphic drivers and reintalling them in different order, tried safe mode, changed some bios settings, but still nothing happened.Could this be any kind of driver compatibility issue or simply a windows thing, or is it a hardware problem? Could the nvidia be faulty or the laptop itself? I want to try anything before turning it back to where I bought it for a look... So your ideas will be vastly appreciated. Thanks!

A:Lenovo IdeaPad Z710 GPU problem

http://www.nvidia.co.uk/content/DriverDownload-March2009/confirmation.php?url=/Windows/344.11/344.11...try this driver and see how you get on

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RELEVANCY SCORE 54.4

I just bought the Ideapad 320. It is so noisy. The fan whirrs even if I open a browser, or if it has just been turned on. It seems to be a common complaint on this site, with no solution. BIOS and drivers are updated. It is driving me crazy.

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RELEVANCY SCORE 54.4

I have ideapad 520 (80YL) I was using it but when shut it down it didn't started only black screen I again restatred but it shut down . After another try is started with very slow speed . the problems that still exist are1 it shut down when resarted2 it starts again taking a lot of time.3 always show an update needs reboot but it cannot be done4 decreased speed of laptop. . 

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RELEVANCY SCORE 54.4

i have bought an already used ideapad 700 it came with enterprise i reintalled a home version using media creation tool but there is something i don't understand as u can see in the imges below there is a partition called recovery about 20 gbshow can i recover this partition and is it the main image came with laptop or not i asked the first owner he said he just installed a new enterprise for his work and we tried to reset the enterprise it came back with enterprise againand how can i manually download lenovo utilites and wallpaper and all other stuff comes with original image?

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RELEVANCY SCORE 54.4

 Bought this machine in Dec 2016 and have not been able to use it at all because it keeps crashing every now and then with BSD.  It's under warranty.  Every time Lenovo engineer reinstalls the OS and it keeps crashing.  It's already 5 times they have done this. There seems to be no solution in sight and of late Lenovo engineers stopped responding to the issue in time.  It's nearly a week they collected coredump and event viewer data with no solution coming forward till now.  Lenovo is not willing to consider DOA. Currently, it's lying with me and unusable.  What's the solution to this problem?

A:Lenovo Ideapad 500S BSD Problem

Hard to tell because actaul StopCode is not visible in the image, but typically blue screens are an operating system issue related to hardware drivers, or corrupt system files, and are not hardware related.     It would if you could upload the actual C:\Windows\Memory.dmp file as it might point to the driver or system file at fault.  

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RELEVANCY SCORE 54.4

I have ideapad 520 (80YL) I was using it but when shut it down it didn't started only black screen I again restatred but it shut down . After another try is started with very slow speed . the problems that still exist are1 it shut down when resarted2 it starts again taking a lot of time.3 always show an update needs reboot but it cannot be done4 decreased speed of laptop. . 

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RELEVANCY SCORE 54.4

This machine has been working fine until the battery died. On purchasing a replacement and after charging I switched on the machine only to be confronted with a black screen with the icons above the keyboard flashing, then after a couple of seconds the machine re-starts with the same symptoms and continues to start-shutdown-start. I have removed the power adaptor and the battery and held down the power button for around 60 seconds without success. The reset/restore button that is located next to the power button only produces the same result when pressed.During the start-up process, NOTHING is seen on the laptop screen OR an externally connected monitor. I have also tried known good replacement RAM and hard drive and have installed a new CMOS battery but the fault persists.Can the BIOS be updated via a bootable USB flash drive without access to the screen? I seem to have a failed laptop Can anyone suggest a remedy?

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RELEVANCY SCORE 54.4

Hey all,I bought this device (Ideapad 100-15ibd) 3 months ago and about a month ago I started facing a problem related with the battery, Before I unplug my laptop,The battery says it is full 100% but when I unplug it it says batter is under 3 or 5 percent and then the laptop shuts down. When I plug it again the battery light goes red and says 4 hours for 100 percent (full) and after 15/20 minutes it says the battery is full.I keep my laptop pluged during the day and on night I turn it off and set it to sleep.Please help me,Thanks !

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RELEVANCY SCORE 54.4

Hi guys, I just got my Lenovo ideapad 700 for about a week now. I've activated the dust removal option for a few days and the option never exist anymore in my Lenovo Companion app. I found out there are vibrating and loud stuttering and static coming from my laptop fan whenever I fire up some casual games such as Dota 2 and Counter Strike: Global Offensive. The fan will return to normal after a reboot or after cooling down for sometime. But I'm afraid it's still an issue since I just got my new laptop for a week. What should I do? Please help.

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RELEVANCY SCORE 54.4

While i was watching videos my screen suddenly change into strange colour which is greenish and reddish in colour. I dont know what to do. Im still in under warranty. Help me out.  Thanks. 

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RELEVANCY SCORE 54.4

hi!after powering up my Lenovo Ideapad 320 and logging in my account,my Windows 10 wi) not start up. This is a prompt that will appear that the C/windows/system32/config/systemprofile/desktop is unavailable. After I powered up my laptop there was a message in the screen that it will update my apps to be safe online and when I logged in my account, Windows then will not start up
Please help me on thoa problem
Thanks

A:Lenovo Ideapad 320: problem with the OS start up

Hi MarkD3,
 
Welcome to the Community Forums.
 
Would you have any important data in the machine needed to back up?
 
It would appear that Windows cannot build the user account. It may be better is you try to create another user account like a local administrator account to boot from and compare.
 
Update us how it goes.
 
Regards

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RELEVANCY SCORE 54.4

Hello,       3 days ago, I tried to install the trial version of Adobe Premiere Pro through the Creative Cloud. Through the process of installing it, I encountered a problem saying that the installing stopped because of network error. I refreshed the process then the installation continued. When the installation was done, the installation pop-up disappeared. I searched through the apps of my laptop to see if the program was installed, but it wasn't there. Therefore, I decided to restart my laptop because I thought maybe I just needed to restart my laptop in order for the program to appear. But when the laptop turned on, there was the window that showed "choose keyboard layout", then after that, a window appeared which has the "troubleshoot" option and the "turn of your pc" option. I tried every single option, but nothing would work. What can I do?  

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RELEVANCY SCORE 54.4

Hello all I recently bought this laptop less than a week ago and have been having issues since the start. My problem is the switchable graphics. My pc specs are:Windows 10 64 biti5 6200-U 12gb ram2tb hddintel hd 5202gb radeon r7 m360 Now no matter what i do wheever i run a game it is using the intel hd 520 graphics instead of my dedicated. I have tried the following to resolve the issue:-Removed both the intel and amd drivers, (using DDU in safe mode afterwards to clean left overs) and then re installed both of them (the intel ones first) using the latest drivers from both the intel and AMD website.-I have changed the intel hd 520 power settings and the AMD ones. I have set it to axiise performance etc. I have also added all the launcher and ,exe files to use high performance in the AMD settings, I have the used various software (HWmonitor, gu-z, cpu-z) to monitor both the dedicated card and the intels card temperature and work load. I also use AMD monitor, and turn monitoring on in the AMD settings,Whenever i load a game and check the load, it ONLY the intel card working, and even though i have added the games to the AMD settings they do not show up in the monitoring section.- I have then read online that AMD and intel do not necessarily include "switchable" graphics in their driver updates and to use the ones on Lenovos webiste. So i have uninstalled them again (again using DDU) and then installed the drivers (intel and AMD VGA drivers), updted bios, and... Read more

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RELEVANCY SCORE 54

Hi All, I want to purchase Lenovo G500 base cover, can you please tell me how much it will  cost in service centre?or any alternative source also work.


























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RELEVANCY SCORE 54

,Comment proceder a l'ouverture du cache cd?
 
French to English translation.....
 
How to open the cd cache?
 
Mod's Edit: Google translated for benefit of English readers. Since this is an English forum, please post in English as it will ensure a better response. Thanks!
 

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RELEVANCY SCORE 54

HiMy laptop came originally with Windows 8.1 but after a short period of time the hard desk broke so I took it to a technician who replaced it by new one but I think that he have installed ingenune version of Windows 8. I didn't know anything about it back then so I upgraded to Windows 10 and everything was working fine until yesterday when a screen pops up saying that Windows will expire soon, I tried to activate it but couldn't do so! It refuses to activate and says there must be a digital license. What should I do? Should I downgrade to Windows 8? How to do so in simple steps? I  couldn't find a simple guide to recover my laptop to factory settings. Is there an easier way to activate Windows 10 without downgrading to Windows 8 other than purchasing a product key? How could I find Windows 8 product key and if I find it can it be used to activate Windows 10?  Thanks.

A:ideapad z500 model 20202 - Windows 10 activation problem after hardware change

Hi Ammola,
 
Welcome to the Community Forums.
 
One way to activate Windows 10 legally is to buy the product key if you have not availed of the free upgrade from Windows 8. But if you have upgraded your Windows 8.1 to Win 10 during the free upgrade, the system board should automatically be recognized for activation. 
 
Another way is to use the same Microsoft account to log in to allow Windows server to transfer the Windows 10 license key.
 
An OEM preloaded machine have a genuine product key registered to Microsoft with the original operating system that came with it so you have to reinstall Windows 8 (directions here). The Win 8 keys are embedded on the systemboard and are solely for its own version so you can not use it for Windows 10.
 
I hope this helps answer your query.
 
Regards
 
 
 

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RELEVANCY SCORE 54

One of my friends has a MBP with two dents on the bottom of the case near where the hard drive is located. It still boots and runs as it should, but we are both wondering what would cause this, and if anything can be done.


 

A:MacBook Pro Case Dents?

Was the case like this when your friend bought it? It looks like the case has been opened and when put back together something wasn't fitting right and it was physically forced closed causing the damage to the case. Or has your friend opened the case?

The only other thing that I can think of is some pretty severe heat damage to the case. As far as fixing it, replace the damaged parts of the case.
 

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RELEVANCY SCORE 53.6

I perviously had a Lenovo and purchased a new one because the mouse "stuck" and would not click on taskbars or the items at the bottom of the screen.  Changing mice made this continue to happen.  However, CTL+ALT+DEL would loosen up the clicking function and allow me to use the mouse properly. The new, above-captioned computer is doing the same thing.   Can I change settings to stop this?

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RELEVANCY SCORE 53.6

Hi All, My Lenovo U310 Ideapad Has been Having speaker problems, The Headphones are working fine but the Inbuilt speakers that are Awefully situated inbetween the hinge and the base of the Screen aren't working. First i thought that this was a issue with the headphone jack assembly that might have cut off the internal speaker circuit due to improper removal of the headphone jack but thats not true because I noticed that Its an Issue with the angle I keep my Screen's tilt. On moving the screen to any angle above 90 or 100 degrees the speakers get cut of and are activated once its below 80 degrees. I am a bit worried any words on that????? regards,raisedadead. THANKS A LOT IN ADVANCE!!!



regards,raisedadead.Benevolently at your service. Using Lenovo Ideapad U310 Ultrabook !








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A:Lenovo Ideapad U310 Speaker Problem

Hi raisedadead
 
Welcome in Lenovo Forums 
 
Your clarification regarding moving the Hinges that makes an effect on the speakers performance was enough to know that that over 90% it makes something like confliction on the speakers , according to that we will be highly appreciated if you can contact the below support to have your issue sorted out
 

 
Please let me know
 
Thank 
Alaa
 
 
 



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 53.6

Hello everyone,I need help!!!When I start my laptop it produces 2 short beeps but surprisingly there is no other problem I have noticed after that. So, what sort of problem is this?

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RELEVANCY SCORE 53.6

My speakers work when I test them with sound effects, etc.  When I go to watch a show from a website or watch youtube, there is no sound.  I downloaded Windows 10 and this may be associated with that.  I can't get them to work, any ideas?

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RELEVANCY SCORE 53.6

Hello,I'm facing problem my drive is showing when usb not connected, when i connect my usb drive hardrive gone from "bios"I need to install windows. Some time shows usb connect  but gone in windows setup. Regards.


























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RELEVANCY SCORE 53.6

<p>Hi guys ,I have a Lenovo ideaPad Z510 , recently my laptop start to take much time in the logo page of Lenovo especially if my laptop was shutdown , he take 3 to 4 minutes to pass to windows.any idea please ?<p>

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RELEVANCY SCORE 53.6

I have read older topics enough but haven't found a solution. Laptop is very quiet in idle mode but every time when I use browser (Firefox) and open a new tab the CPU fan starts spinning which is very annoying. I'm using Windows 10 and I have turned Windows Defender off. Also I flashed the latest BIOS (E5CN58WW) but so far nothing changed. Temps are around 35 while I post this but seems that SpeedFan can't control the fan. Only thing I noticed that when I open a new page / tab, CPU usage increases from 4 % to over 50 % depending on the page. Please, is there any solution for this?

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RELEVANCY SCORE 53.6

this is a problem?Please help me, i really want to know that "Is it normally? or need to fix?"  i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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RELEVANCY SCORE 53.6

Hello!
I recently bought this laptop and you have the following problem.
As you can see in the picture, it shows me that the status of the external video card is off. Does anyone have any progress on how to switch it and where exactly?
The model of laptop is: Lenovo ideapad 320 80XR. This problem detected with this: Intel Driver & Support Assistant program.  

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RELEVANCY SCORE 53.6

Good morning everybody,

I have bought my laptop 1 year ago and everything was going ok, i installed many programs (Adobe illustrator) and games (PES2011) and many others and i faced no problems.
One day, my cousin used the laptop to watch a new movie but he forgot to charge the battery during that time until the laptop shuts down alone due to empty battery.
On the next day, i tried to power on my laptop it starts normally until it reached the Windows 7 logo it automatically shuts down. I tried again for several times with the same result then a blue screen with white writings on it was displayed on the screen (harddisk failure).
I bought a new Toshiba 500GB HDD and burned a new Windows 7 Ultimate x64 DVD to install a fresh new copy of it but i have faced the following:
1- when I power on the laptop it works normally.
2- I press F12 to choose the device to boot from (Boot from DVD)
3- It starts normally and a windows 7 screen appears with a loading bar. It is filled quickly in the first time then a new screen appears with a loading bar starts to fill but after around 75% of the loading bar is filled the laptop shuts down.
I tried to restart it for several times with the same result.

I make the following points to try to restart the laptop but always with the same result:
1- Remove the new HDD and then insert it
2- Remove the Rams and then insert them
3- Remove the battery and then insert it.

Laptop Description
Lenovo IdeaPad Y560:
Intel Core I3
4GB Ram
ATI Mobility Radeon ... Read more

A:Booting problem with my Lenovo Ideapad Y560

Hello Hasan and welcome to Seven Forums.

Please forgive me but I'm a little confused. You say:






Quote:
I bought a new Toshiba 500GB HDD and burned a new Windows 7 Ultimate x64 DVD to install a fresh new copy of it but i have faced the following:
1- when I power on the laptop it works normally.
2- I press F12 to choose the device to boot from (Boot from DVD)
3- It starts normally and a windows 7 screen appears with a loading bar. It is filled quickly in the first time then a new screen appears with a loading bar starts to fill but after around 75% of the loading bar is filled the laptop shuts down.
I tried to restart it for several times with the same result.


- Are you replacing the original laptop hard drive with the new Toshiba or is the Toshiba an external USB hard drive?
- Are you trying to clean install Windows 7 Ultimate x64 to the original laptop hard drive or to the new Toshiba?
- Where did you get the ISO file for Windows 7 Ultimate?

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RELEVANCY SCORE 53.6

Hi, I have to install JAVA to use a software. I downloaded the online and offline installation files (https://www.java.com/fr/download/manual.jsp) but none works. When I run the file, the installation doesn't start... Can someone help me ? Thanks ! Windows 1064 bitsMozilla Firefox as default browser (but I've tried to download with Google Chrome and even with Internet Explorer !)

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RELEVANCY SCORE 53.6

Hello, I bought before some days the laptop (I3 5005/4GB/1TB). I bought also a caddy case to upgrade it with ssd hard disk.I install the ssd to internal sata and i install also the hard disk (1TB) to the caddy case.The problem is that the caddy case doesnt recognise always the hard disk(1TB). I already changed the caddy case from the shop that i bought it and the problem still exist. I update the bios and the drivers of the chipset and the problem still exist.Do you have any suggestion?? Does anybody else have the same problem??I install the same caddy to another computer (Asus) and everything is alright.Is it a controller problem? please help

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