Over 1 million tech questions and answers.

Dell Inspiron 13 7000 - Runs diagnostic mode after waking from sleep

Q: Dell Inspiron 13 7000 - Runs diagnostic mode after waking from sleep

This 2-in-1 laptop is starting diagnostic mode after waking from sleep. It's not doing this after a reboot but only after being asleep.
Once the diagnostic runs (without errors), I'm able to use the machine again. It's more inconvenient than anything else.
Is this just a sign of failing hardware? I ask because it's also having audio issues, for which I've already started another thread in the Audio forum.
Please help and thank you.

Read other answers
Preferred Solution: Dell Inspiron 13 7000 - Runs diagnostic mode after waking from sleep

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


My laptop that was purchased within the last 2 months keeps crashing after I try to load it from sleep mode. Any way to prevent this?


Read other answers

After the last automatic driver update the screen gets gray fuzzy after waking from sleep. Other people are also getting the same problem (see this forum). The problem seems to be happening only with this laptop in particular and, therefore, I ask Dell for help.
Please don't tell me to rollback the driver and edit the registry to stop automatic updates.

Read other answers

I purchased a Inspiron 17 7000 (7737) with Windows 8.0.
I changed the hard drive for a Crucial M500 900gigs and installed Windows 8.1 Pro. I installed all Dell drivers for 8.1 and I don't have any unknown devices.
My problem is one the laptop goes in sleep mode, I can't allways wake it up. Moving Wireless mouse or touching keyboard or mouse pad, or power button doesn't wake it up. Other times, just moving the mouse works well.
I  changed power setting to not go into sleep mode, only turn off the screen, but it happened again.
I know that Microsoft Update is proposing a new driver for the nvidia 750, but not sure if I should install it.

A:Inspiron 7737 (17 7000) sleep mode problem

I call Dell support and she explained that sleep mode is a state that last around 30 minutes and then after, it goes into deeper sleep mode. At such point, I have to press power button until the laptop turns off. Then restart the laptop. I argued that is like pulling the power cord on a desktop and opened documents won't be save. She said that Dell recommends saving before leaving the laptop unattended.
I disabled sleep mode for the laptop and screen, to fix the problem.
I said I was going to install Windows 8.1 and asked about the installation order for installing the drivers. She left for a moment and return saying to follow the order listed on the web site. I said where is that mentioned. She said to look at the list of available drivers and that would be the order to follow. I said, I don't want to argue with you but this is an alphabetical order, nothing else. She kept saying that was the order.
In reality, I knew that was't true nor logical. While installing the drivers, I got three drivers that failed until I updated the nvidia driver. But by Dell's knowledgeable technicians, "V" stand for video and last item to install. Seriously!
But the call was not a waste of time as I asked for the way both HD 4000 and Nvidia GPU works, since Windows use only the Intel HD 4000. She explained that base on needed performances, Windows use either one. That decision process is managed by software. I didn't get to point of testing that fact.
Obviously... Read more

Read other 20 answers

About three months ago, my wife noticed the laptop was crashing when she'd wake it up.  The error was "Bad Pool Header."   It would reboot and everything worked fine.  I couldn't find anything online about it and I was tired of being haunted with the Windows 10 upgrade.  So I went ahead and upgraded the laptop to Windows 10 hoping the issue would resolve itself.    It didn't.  I received the same error.
Today I took some time and researched the error some more and tried to contact Dell Support.   That didn't go so well.   Since I bought a refurbished unit from Amazon, the laptop is still registered to someone else.  They won't talk to me until the warranty information is updated.  (That's a separate battle I'm fighting with Amazon.)
Anyways, I'd love to restore the laptop to the original settings but the laptop doesn't have a DVD drive nor does it have a restore partition.  There is also no recovery image saved on the drive.   So, I'm stuck unless there is a way to find out what is causing the bluescreening. 
When I was troubleshooting today, I had the system checked and there was one update that installed for the chipset.   After the chipset update was installed, the issue remained, but the error changed.  "System Service Exception"    The laptop reboots and it returns to normal.
Thank you i... Read more

A:Dell Inspiron 3147 Crashing when waking up from sleep

Hi Dave,
Update the BIOS - http://dell.to/24FHltP
And reinstall the chipset drivers manually from the same site above.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. Also, run an extended / thorough test on the memory and HDD.
Run a stress test on the system - http://dell.to/1NEc1Y4
The system is compatible to work with Win10. If you are keen to restore the system to W8.1 - then see this link - http://bit.ly/1RMaCdK
If you have the invoice of the purchase, which states the service tag of the system - not a paypal receipt, then you could transfer the warranty ownership online here - http://dell.to/1KpVTpc
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

Read other 1 answers

I got a Dell Inspiron R15 5521 with Windows 10.   The power button on my computer has a tendency to get stuck and thus I am trying to minimize the times that I need to use it.
Is there a way for me to wake the computer up with the mouse or keyboard from sleep mode?
I can currently wake it up from sleep by closing and opening the lid but not by using the mouse or lid.  I have already checked to ensure that I have the latest drivers for both the keyboard and the mouse.  I have also checked their setting and could not find any power management options on my computer.
In addition, I would like know if I can wake the computer up from hibernate mode with mouse, keyboard or lid.

Read other answers

Dear Readers,
I've been having some trouble with my newly bought laptop. I have been using it for about 2 months (daily) and recently a problem has occurred. Namely, when my laptop goes in standby mode, and I turn it on, the screen shows colored/grey stripes.
I have already looked if it did the same when in the BIOS, this showed nothing strange. Also, when I attached my laptop to another screen during the occurring problem, it showed the normal screen on the external screen and I could execute everything.
I would appreciate a little help with this problem. Please let me know if you have any solution in mind.

Read other answers

This is a recent problem I ran into with my new 7559. About a week ago I did a factory reset because the speakers were having a problem, and it worked fine for a couple days. Afterwards it would go into this flickering loop after it would wake up from sleep. This makes it so anytime I'm not using the laptop I basically have to shut it down, which really ***. I've posted a link of what the issue looks like. I ran the dell hardware test and my computer passed, and I also updated my drivers so I don't know what else to do. Thank you to anyone who can shed some light on what's happening. 

A:Dell Inspiron 15 7559 Major Screen Flickering After Waking Up From Sleep. Requires Restart.

I have exactly the same problem... :/

Read other 2 answers

i have a dell inspiron 531 with a 128 mb nvidia graphics card
athlon 64x2 processor running windows vista.
when i push power, the fan will run and the light on the tower will turn blue,
but the monitor will show entering power save, i've tried to push the space bar, move the mouse, push the power button, etc, but my monitor will only show entering power save, self test on the monitor passes ok, and i've tried another known good power cable. still same thing, i've also tried to remove the memory cards and re-install one at a time,the monitor cable is connected to the proper port on the tower and i have only 1 graphics card installed,i can't even get to bios settings to further diag
-anyone have any suggestions?

A:dell inspiron 531 will not come out of sleep mode

ok thank you for the honesty :/

Read other 1 answers

For the past couple of weeks, my PC (desktop) has been shutting down in sleep mode. I get this message when booting back up in the morning:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF8A0001E4648
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002C7825B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have attached here a copy of the DM Log Collector file. I'm not incredibly savvy at hardware issues, although I'm decent enough at software. I'm not sure if more information is required or if you can tell from the attached what may be causing the problem, but any advice is appreciated. My PC is about 4 years old, running Windows 7 Home Premium edition.

A:Dell Inspiron shuts down completely in sleep mode

1, Probably caused by the ATI Radeon HD 3200 Graphics driver, update it:
fffff880`04839000 fffff880`04e4f000 atikmdag Mon Jun 15 04:41:39 2009 (4A35B4E3)

2, These drivers also needs updating:

Cisco Systems VPN Client
fffff880`04328000 fffff880`04354000 dne64x Tue Nov 11 02:01:24 2008 (4918D964)
fffff880`086a3000 fffff880`08730000 CVPNDRVA Tue Mar 23 20:16:37 2010 (4BA91395)

Sonic CD/DVD driver (Roxio)
fffff880`01334000 fffff880`0133fe00 PxHlpa64 Wed Jun 24 01:16:35 2009 (4A416253)

VIA High Definition Audio
fffff880`05e13000 fffff880`05fa9000 viahduaa Fri Jul 24 14:23:37 2009 (4A69A7C9)

Realtek PCIe FE Family Controller
fffff880`04219000 fffff880`0429e000 Rt64win7 Fri Jun 10 08:33:15 2011(4DF1BAAB)

CD-ROM Class Filter Driver (iTunes)
fffff880`0429e000 fffff880`042a4c00 GEARAspiWDM Thu May 03 21:56:17 2012 (4FA2E2E1)

3, update your BIOS:

BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = Dell Inc.
BiosVersion = A10
BiosReleaseDate = 11/12/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 546
SystemFamily =
SystemSKU =
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0F896N
BaseBoardVersion = A03

4, I also recommend that you replace Norton with Microsoft Security Essentials.

Read other 1 answers

Hello Everyone, I have a customer who has a Dell Inspiron 1545, and it goes to sleep randomly.

Here is what it is doing:

When typing a document in Microsoft Office, Word Document, and even Notepad the computer will power down into sleep mode

It won't lose it's data, but it won't let you boot up for a little bit either.
It will boot back to a login screen then your right where you left off
Doesn't take a long time for it to happen either

While hosting a presentation user was able to stay on for 1.5 hours with no trouble, much longer than typing a word document would have allowed
Computer will cut off on battery, or while plugged in

I'm not sure what's causing the issue, but here is what I have done

Taken the laptop apart, and blown it clear of all dust (very little in there)
Ran Disk Cleanup (Despite thinking it's hardware related)
Checked that the Power plan was optimal
Scanned for Viruses

Anyone have suggestions?

A:Dell Inspiron 1545 Goes into Sleep mode randomly

You won't believe what I'm about to say, but ask your customer if he/she has a magnetic wrist band on the left hand. DELL laptops have a sensor on the left side - and if you touch it with a magnet the result will be the sleep mode without any obvious reason. So naturally there would be no trouble with showing a presentation since in that case you hardly touch your laptop.
I had the same problem and I was completely sure there's something very wrong with my very new laptop. Turns out my computer was just fine. Now I'm sitting with the same wrist band on my right hand and everything is fine.

Read other 5 answers

Hey I have Dell inspiron 5555 (A10-8700P/8GB/1TB/Radeon R6 M345DX/W10) With last BIOS  Update and Windows Updates
My problem is that when I turn my laptop to sleep mode , it completely shutting down and I have to open it again from the power bottum and it shows dell and windows logo again .... Can I fix it ? Sorry for my english

A:Dell inspiron 5555 sleep mode problem

Please type Settings onto [Cortana] search box, click Accounts, Sign- In Options, under Require Sign in, click " Never ".

Read other 1 answers

When I try to put my Dell Inspiron N5110 laptop into sleep mode, the screen goes dark and it looks like it's going to sleep. But the power button stays lit, and the two small outer edge lights on the front display stay lit. I can hear the motor whirring too, and it's clear the laptop is actually on and using/losing power. I am unable to get it out of sleep mode. A long press of the power button will get the computer powered up, but I am immediately taken to the "Windows did not shut down correctly" screen, and given the option to start windows normally or in safe mode.

To fix the problem, I've tried doing a system restore to a restore point before the problem started. That didn't fix it. Today I scanned the hard drive, motherboard and various other hardware, and everything passed. I did a virus scan and no threats were found. Any ideas what's going on and what I can do to fix the issue?

Specs for the laptop: Windows 7 Home Premium Service Pack 1, 64 bit, 6 GB RAM, Inter Core i5.

A:Dell Inspiron N5110 does not go into sleep mode, loses power

How long has the problem been going on? If it's within the time you have available System Restore point try rolling it back.

Sleep problems are mostly Display driver issues, so make sure your driver is up to date: First enable Automatically deliver drivers via Windows Update (Step 3) to run all Important and Optional Windows Updates, with reboots, until there are no more when you check..

Then check the Dell Support page for your Tag number to try the latest driver there.

If all available drivers don't work, then work through these Sleep Mode Problems - Vista Forums.

Establish a Clean Boot, check for errors at time of Sleep in logs, utilize System Resources from the Troubleshooting Steps for Windows 7

You can troubleshoot Sleep issues in Power Options by setting Sleep to 1 minute and Hibernate to 2 minutes to observe these timeouts behavior. I'd also try manually Sleeping and Hibernating from the Shut Down button. You want to test Hibernate too because it is an even better method to Sleep.

If all else fails trace the cause by Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

Read other 2 answers

Is there anyway i could upgrade Dell Inspiron 15 7000  to Dell Inspiron 15 7567 Gaming for extra bit of money?? i am looking to get better performance on gaming?
bought from: BEST BUY.
Has a warranty for hardware damage for:2 years 

A:UPGRADE Dell Inspiron 15 7000 to Dell Inspiron 15 7567 Gaming??

You'd need to sell the system and buy the new one.  The "extra bit" of money will likely be more than a bit, as used computers will sell for 30-50% of what they did new -- warranty or not.  

Read other 1 answers

hi everyone,
my laptop screen goes gray (see picture below) every time the computer returns from sleep mode. the issue is resolved only after restarting the computer.
graphics drivers are up to date, any ideas how to solve the issue?
thanks :)

A:dell inspiron 13 7368 | screen issues when returning from sleep mode

I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:
How to Update BIOS (Official Dell Tech Support) - YouTube

Read other 1 answers

I was prompted to install a new bios update a few days ago, I let it go through and ever since then, if I shut the lid and put the laptop in sleep mode, opening the lid results in the screen flashing full of ascii boxes repeatedly, then it just goes blank.  If I push the enter key it'll just flash again with each press.  I end up having to hard reset the laptop before it will restart normally.  I'm really upset because this is 8 days out of warranty now.  Did Dell sabotage me?

A:Dell Inspiron 7359 2-in-1 sleep mode messed up after BIOS update

No answer - just saying I'm having the same problem.  Hope you techies are working on it!

Read other 1 answers

I have owned this laptop 2 Days. Was a gift from my mom.
Here is the issue:
The PC is running windows 10 home:
When I received the PC I installed the Windows 10 Anniversary update.
I set it up. That said I began installing some of my apps.
I set my POWER SETTINGS to have the Computer go into SLEEP mode when I close the lid.
OK. I did that on my way home from My Meeting  where I used it for over 2 hours.
When I opened the laptop when I got home NOTHING...Hit the Power switch...NOTHING...
Finally....I tried holding the power switch and the VOLUME switch and it FINALLY started up in DIAGNOSTIC MODE.
It says these tests would take 4 hours?? EXIT FAST: IT was already 11pm ....The computer restarted....OK...that's good.
Went to support page and had it check MEMORY, HARD DRIVE and Processor: ALL GOOD.
INSTALLED software to customize DRIVER installation to what needed to be updated:
Graphics driver and Chipset Driver installed. Great...
Tried the laptop...restarted, closed the lid--opened it....instant on WOOHOO....
Closed the lid and WENT to BED.
This morning OPENED THE LID NOTHING....NO STAR UP. Push Power button...NOTHING
HOLD power button: NOTHING....PLUG IN... Let it sit.....push power button NOTHING...
Then: a few minutes more...Started FINALLY.
QUESTION: WHY Doesn't  the computer start after a LONG sleep? WEIRD.
I thought the advantage of windows 10 was instant on??
Start Splaining: SOMEONE please or this is going back.
Thank you!!!!!

Read other answers

I've been using this Windows 7 Home system for some years. At first it used the CRT monitor I had for much longer than this system, then a used LCD monitor, now for the last six or eight months a larger used, but seemingly in excellent condition, Dell E228WFP.

My habit has been, for much longer than I've had the Win7 system, to manually put the system in sleep mode during the day when I expect to be away for any extended time. I turn it off if I will definitely be away for hours and turn it off over night.

The problem did not exist until this Dell monitor. I don't recall how soon after getting the monitor it started, probably not very long.

The system always come up working properly when first turned on but sometimes, when I awaken the system, the video is at a much lower resolution. Looking at the Windows Screen resolution, it says generic PNP monitor rather than the Dell. This is an annoyance but easy enough to fix, just click on Detect, and it switches back to the Dell at the higher resolution, the recommended 1680 X 1050, which is enough to suit me.

Starting perhaps six or eight weeks ago it sometimes instead woke up with a message
1: auto detect (analog input)
Cannot display this video mode
optimum resolution 1680 x 1050 60Hz

Sometime the first line instead says
2: Analog Input

The only way to get any video is to restart the system, which always came up correct from boot or reboot, just not from reawaken. If nothing was open when I put it to sleep, I can use the k... Read more

Read other answers

I have done config:
msconfig -> boot -> advanced options -> (unchecked) maximum memory
But when i restart my computer than it not work.
Please help me fix it.

Read other answers

I purchased my computer and all my software with Dell. I purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty,  Microsoft Office Suit, and Adobe Photoshop  with Elements 13.  The first "version" of my computer was working 100% perfect with no problems. It got accidentally knocked off the table and the prong inside the computer got bent. The power cord couldn't properly charge the computer anymore. I called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computer. I got a phone call from Dell about a week after I turned my computer in. They said the repair is taking longer than the expected. I asked why, they said because they are waiting to located at another facility a part for my harddrive.  I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixed. They brushed it off never gave me any reason why they were even touching my harddrive!!  After several phone calls/ time / and headache later they offered to send me a refurbished computer 2 months later. That was the best they could do because they could not locate the part they needed for my harddrive.
(Keep in mind my computer "type" is still active on Dells website and is Dells #1 best selling computer, How do they not have the part??!!! 
I received my refurbished computer. It was another nightmare calling... Read more

Read other answers

Is it possible that UHD screen on my new Dell is looking like that? Should I return it? Please let me know your thoughts!  Please see how it looks in the dark!  

Read other answers

After waking from sleep mode...is there way to avoid having to resign back in?

A:waking from sleep mode

Well I found it...took some doing...but I found it....mark as solved.

Read other 5 answers

Recently my pc keeps switching it self on from sleep mode. When it happens I switch the screen on and it's telling me it is waking up, but nothing happens. I end up having to switch it off with the button and go through a long procedure before it reboots back on.

A:Waking up from Sleep mode

Is the machine and monitor both going to sleep?
If so, set the monitor so it does NOT go to sleep.

Read other 1 answers

When my computer wakes up from sleep mode all the fans start turning and everything seems to power up but nothing shows up on the screen. After a few hard reboots the system will start up and run extremely slow for a minute, and then be fine. That is until it sleeps again. I know the simple fix would be just to never let it sleep but for power saving reasons I use this mode.


A:Waking up from sleep mode.

Go into device manager and see if all your drivers are installed and there are no problems there. I would also run a windows 7 update. I believe that is a hotfix from MS that is intended to fix the issue and it should be available in the windows 7 updates.

Read other 2 answers

I cannot get my computer to stop going into sleep mode after non-activity. The computer will not wake up. I have tried EVERYTHING.

Here's my hardware:

Motherboard: Gigabyte 770T USB3
CPU - AMD Phenom II X6
Graphics card: Radeon HD 5770

Windows 7

A:Non waking from sleep mode

The settings are in CP->Power Options

what did you select?

Read other 2 answers

When I put my computer in Sleep mode, using the start button / shutdow / sleep it "sleeps" for about 10 minutes and wakes up on its own! Could it be programs trying to run in the background that wakse it up; Carbonite Backup or Norton? I can't get the computer to remain in sleep mode!

Thanks, Airpix

A:Sleep mode, why is it waking up?

I had a similar problem with my PC, which uses a Gigabyte motherboard, so I checked the Gigabyte forums -- and the advice they gave me was to disable the BIOS option to allow the PC to wake on USB. The downside is that I now have to push the power button to wake the PC; the upside is that it STAYS asleep until I wake it.

Read other 4 answers

My system goes to sleep after 20 minutes just the way I want it.
The problem comes from waking it up to perform scheduled tasks.
I run a weekly scan using McAfee which doesn't wake up my system, so I have to come up with a method of making sure my machine is awake at the scheduled time.
I also run a scheduled backup of my system, so the impact is felt here too.
Currently before the scheduled tasks run, I change my power setting to never go to standby (I forget the actual phrase, but you know what I mean), but that seems drastic. There must be a way of waking up my maching prior to a scheduled event then after the event go back to sleep.
Any help out there??

A:Waking from Sleep Mode

Hello rexrowsell, welcome to Seven Forums!

Have a look at the tutorial at the link below for a start.

Task Scheduler - Create New Task

Read other 1 answers

Waking laptop from sleep results in a screen of fuzzy fine vertical lines.
Only way of recovering being to use the Screen check facility 'D+Power button'
Issue first identified 03 December and to avoid issue have disabled sleep mode.
Dell Inspiron 13 5368 running windows 10 purchases Sept 2016.
John Lewis tech support there area number of posts regarding this issue, but yet to have a fix. Alas I cannot locate any posts relating to recovering / waking from sleep.
Software kept up to date with latest dell and MS updates.
Have installed and run the Dell support system checks to which no problems identified.
Is there a recognized problem or am I alone with this one please.

Read other answers

Hi all - quick question. I have a Inspiron 13 7000 special edition. So far, I love it. The only nit that I have with it is that frequently, when waking up from sleep - even if I just have the lid closed for 5 minutes - it takes about 30 seconds to 1 minute to wake from sleep.
It's pretty annoying and if anyone has any ideas, I'd love to hear them.
More info:
Latest BIOS installed
All drivers up to date using Dell's update utility.
All windows updates installed

A:Inspiron 7353 (13 7000 Special Edition) Slow to wake from sleep

Hi PierWithBeer

Thanks for writing to us.
Did the issue start recently?
Please go to advanced power settings and disable hybrid sleep option (if its on), save the changes and let us know how it goes.

Read other 1 answers

I keep getting BSODs when my computer wakes up from sleep mode. It doesn't happen every time, but it does seem to be more likely if the computer has been asleep for a long time, say overnight. This happened a few months ago, and I posted to this forum, which helped me fix it. Everything worked fine until the last few weeks or so, when it started happening again. Please find my diagnostic file attached. Here's the info Windows gives me upon rebooting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I would greatly appreciate any assistance you can provide. Thanks!

A:BSOD upon waking up from sleep mode

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any sort of disc cleanup program (CCleaner, TuneUp or the inbuilt Disk Cleanup) befor you upload another zip.

Read other 2 answers

After running the log collector program, here is the zip file it produced. Please help me find what caused this.

A:BSOD while waking from sleep mode

Upload your MSINFO32.nfo file. Ii is highly needed to suggest you anything depending on this situation.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80044e96f0, fffff80003c073d8, fffffa800650fc10}

Unable to load image \SystemRoot\system32\DRIVERS\amd_xata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be lo... Read more

Read other 1 answers

Every time I wake up my pc, all my desktop shortcuts have dissapeared and all my running apps show they are still running. However whenever I click on that app on the task bar, that app never opens. Any advice. All my graphics drivers are up to date. I do have a second hdd with Windows 7 hooked up to the mb. Could it be a power issue? Any takers?

Read other answers

i have problem with my pc last few days.
When i put my pc to sleep and then wake him up (for instance im on pc from 8-10pm and then i go to sleep.I wake him around 10am)5 windows wont load, it shows black screen and sais : "Loading system error"
I tried to reset but it didnt help.
I check for viruses every week (avg,malwarbytes,microsoft security essentials i super
delete) and everything is fine.I haent installed any new programs,games or updatetes last few weeks.
Can u please help me?

Read other answers

I just built a new computer:
Since first fired up it blue screens every time it comes out of sleep mode.
I've checked all my drivers and all report being up to date.
Currently I have sleep mode turned off and the computer is running reliably.
I've attached the required files.
Thanks for any assistance.

A:BSOD waking from sleep mode

Perfmon shows a problem with the Cyberlink Power Control component - please uninstall the Cyberlink software from your system.

Device is not present, not working properly, or does not have all of its drivers installed.Cause:A device has a configuration problem that prevents it from working properly.Details:The device, Power Control [2011/06/06 09:33:15], is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_{B154377D-700F-42CC-9474-23858FBDF4BD}\0000.Resolution:1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.Related:Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows

Your GigaByte ET6 (EasyTune6) driver dates from 2006 - and that's a known BSOD cause in Win7 systems.
Please uninstall the program and see if that stops the BSOD's

- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are in... Read more

Read other 6 answers

Hi everyone!
I recently experienced a blue screen of death when waking up my PC from sleep mode and do not know what has caused it. I've followed the instructions by using the DM log collector and would greatly appreciate anyone's help. If you require any more info please do not hesitate to ask. Thanks!

Read other answers

Hi, I hope this is the right forum.

Sleep mode not working properly. When i close the lid, or select sleep, and then try to resume, the computer turns off instead. Upon restarting i get the error message "Windows did not shut down correctly" (as shown in the attached photo)

I have scoured these forums and have tried various solutions which do not work.

Some of the things that i have tried which i can remember:

Double checked all the power settings
Checked the device manager and under "USB Controllers", where there is a "USB Root Hub" under "power management" i have deselected "allow this computer to turn off this device to save power"
Turning off hybrid mode
Any other ideas?

Would love to solve this problem, really annoying.

A:Not waking from sleep mode properly

first enter your BIOS and make sure that ACPI power state is set to S3 and hardware settings are set to wake with 'any key' and/or mouse (mousepad) or 'lid opening' (not sure if this setting exists as I don't use laptops)--after booting--check to see that your screen saver is set to 'none'

then change your power plan to High Performance (you can edit this later to save your battery)--then edit the plan settings to match the screen shots (note: the settings shown in the first screen shot for 'turn off display' and 'put computer to sleep')--IF this works--then try editing one setting at a time (testing) to see which works for power saving (put machine to sleep--wait a minute or so as win 7 doesn't sleep instantly)--then wake it, to see how a changed setting affects the function)

Read other 1 answers

My PC is going into the sleep/hibernation mode and will not wake up. The power button has to be pushed - then the computer wakes up exactly where it went to sleep. I have followed all the advice I have found and have run the Power Efficiency Diagnostics Report - but I don't know what to do with it now.
Can someone please help me?
Thank You

Read other answers

My custom computer doesn't wake up from sleep mode whenever I try to wake it up. It's a problem that started a few weeks ago, and I can't for the life of me figure out how to resolve it. I tried everything I've could, and I think I might have a lead. I was able to wake the computer up from sleep mode only once after changing the power settings in device manager for the Human Interface Devices, Keyboards, Mice, and USB, along with turning off Window's 10 sleep mode via the Command Prompt. For some reason, trying to change the power options again doesn't get sleep mode working for me again. If anyone has a better idea as to the actual problem I'm facing, please let me know what I can do.

Read other answers

When I wake my PC both from automatic "Turn off the display" option and from sleep mode a "film grain" effect at beginning is produced for 3 seconds and then it goes normal. The problem was there also before the AMD ReLive update. I don't know if that's normal, but I don't want to risk by ignoring it, I just worry that the problem will get worse and worse. I bought this GPU and the other parts 2 months ago, so it's not very old. I don't get any problems when playing games. Also the specifications.

* GPU: Sapphire Radeon RX 460 4g GDDR5 Nitro
* CPU: Intel Core i3-6100 3.7 GHz
* RAM: 8GB DDR4 2133 MHz
* OS: Windows 10 Pro 64-bit updated to the latest version
* HDD: TOSHIBA 1TB + 1TB Western Digital external hard drive

Also the video,
You Tube

Read other answers

hi guys i got a BSOD when i wake up my pc from sleep mode the error name is DRIVER_IRQL_NOT_LESS_OR_EQUAL (xmudaxp.sys)
here is the file for minidump please help me thanks

A:BSOD from waking up sleep mode

can someone please help me thanks!!

Read other 9 answers

Twice in recent days, my monitor was unresponsive when I tried to wake it up from sleep mode. I had to shut it down and restart it. What could be causing this problem, and what should I do about it? My monitor is very old--it isn't even a flatscreen.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 3974 Mb
Graphics Card: Intel(R) HD Graphics, 1795 Mb
Hard Drives: C: 455 GB (416 GB Free);
Motherboard: Dell Inc., 0478VN
Antivirus: Windows Defender, Enabled and Updated

A:Monitor not waking up from sleep mode

Read other 7 answers

Seems to happen every time I wake the computer from sleep mode. Appreciate any advice.

Read other answers

well i have a fairly new hp pavilion G series laptop less then 3 months old and everything was fine till about a week ago. it started everytime i closed the lid and left it in sleep mode then i come back after about an hour or so and open it seems to be coming back on then just restarts and it loads windows and restarts itself again and says windows has failed to load trying to find a fix or something in that direction not 100% sure what it says. but now it just blue screens when i wake it up from sleep mode.

(i still have the year warenty but im not sure if this would be coverd)

A:bsod upon waking up from sleep mode

Read other 16 answers

Usually I get this when waking up from sleep mode. I've gotten BSODs randomly as well, not really doing anything.

I've tested my RAM, and torture tested my CPU and GPU and they seem solid.

Any ideas?

A:BSOD waking up from sleep mode

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics
Double click and open my computer.
Right click on desired drive and hit properties.
Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:


Upload a screenshot of your hard disk using Crystal Disk Info.
Make a hard drive test from the hard drive manufacturers website.
Test your Hard Drive with SeaTools.

Read other 9 answers

This has been going on for over a year now.  If my computer is asleep for more than 1 hour I will most likely have my computer wake up with a message saying "PC needs repair".  I have sent it into the depot to get reimaged as my backup images have the problem.  Well its still happening after a fresh image from Lenovo.  Any ideas what could be causing this?  Thanks.

Read other answers

I am running Vista Home Premium 64 bit on an HP Pavilion desktop computer.
When not working on the computer, I put it in sleep mode.
To waken it, I move the mouse. This works, but for the first few seconds of the awakening the computer makes a high-pitched, fast reverberating sound.
This sound comes from the speakers, which determine the loudness of the sound.
The same sound occurs if I awaken the computer by pressing a key on the keyboard. This sound did not occur until after the first 12 months of owning the computer, which came with Vista. Does anyone know of this problem and how to eliminate it?

A:Noise when waking from sleep mode

Sound, must be related to the sound card. Go to device manager (type name in search) and then check the drivers for the sound card) Most current? Working properly? Go to website check for updates of drivers and firmware. Reset sound card.

How do i reset my sound card? - Tech Support Guy Forums

Read other 2 answers