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File explorer freezes when saving a document

Q: File explorer freezes when saving a document

This problem started "out of the blue" a couple of months ago. I had a tech look at it, and the only solution he came up with was to create a new user account, which worked. The problem has just come back. I can't find anything online to resolve it, so hopefully somebody here can help.

When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.

No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.

This is a business computer, so obviously we need to get this resolved ASAP. Please help!

Preferred Solution: File explorer freezes when saving a document

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A: File explorer freezes when saving a document

I thought LibreOffice was a Ubuntu-only program?

There is a known issue with this happening in LibreOffice on Ubuntu- Try upgrading to the latest version.

Also, get the absolute latest version of Acrobat or Acrobat Reader you can find

I found this, which is related:

Save/Print as PDF crashes Word - Microsoft Community

Make the error show up again, force the program out, and show us the Event Logs from exactly when it happened, maybe there is something in there that can tell us why it is happening.

I know OpenOffice has a Windows version, is that the same as LibreOffice? You might be better off just buying a stand alone version of Microsoft Word, if you can- That way you can save to PDF's and there won't be any problems. Both Office 2010 and 2013 have good Save to PDF functions.

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Hi Forum,
I am trying to convert the Winword 2013 document to Word 97-2003 XML Document.
It's continuously showing "Save As" dialog box and not saving my document to Word 97-2003 XML.
Kindly help to resolve this.
Thanks in Advance.

Thanks & Regards,
N. Thiyagarajan

N. Thiyagarajan

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When saving a Word 2007 document as a webpage (htm, html), an extra folder is automatically created besides the hmtl document itself. This folder contains background information like pictures, wallpaper etc. Is there a way to prevent that folder from being created in the first place? I've got Word 2000 on another computer, and when I save my word documents as html files over there, that extra folder is not generated. The only time that folder is created in 2000 is if my documents contain pictures, wallpaper etc. In Word 2007, it is created all the time, even though my documents are just plain text.

A:Solved: Word 2007, saving document as html document: how to get rid of extra folder?

Managed to find the solution, it was very simple after all. One has to save the document as a filtered webpage and click "yes" when a box pops up warning you that you will use certain featuers which are specific to Office2007, such as the background. Then the document will save without that extra folder and files.

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I'm using word 2010.
I have a Mailmerge document (actually a company letter with header and footer, used by a package called "Cash4Windows" [C4W]). This document usually has the recipients name and address etc. inserted by C4W.
The document is a template - "xxx.dotx".
What I want to do is strip out the Mailmerge fields and save the document as a normal Word 2010 document, 'cos the User wants to have a blank standard company document available.
I've spent a long time fiddling with the Header and Footer to get just what the User wanted, and I know i could just cut-n-paste the Header and Footer into a new document, then save it as "xxx.docx", but when I looked on various help sites the normal method in Word 2010 seems to be
on the ribbon tab
Select Mailings
Select "Start Mail Merge"
Select "Normal Word Document"
then save the Word document.
I've tried this and it has absolutely no effect, as when I close and reopen Word and select the previously saved document, I still get the "Opening the document will run the following SQL command" splash screen!
I've tried saving the "normalised" document with various different extensions, but nothing seems to get rid of the SQL.
I've also tried opening the VBA editor (Alt+F11) to see if I can find the SQL, thinking that if I can delete the SQL it might cause Word to avoid the prompt, but I can't even find the SQL!!!
I know I'... Read more

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I'm encountering a serious and strange problem with my notebook ASUS F3E, Windows 7 Pro x64 with SSD disk.
I have recently performed a clean operating system install. Every hardware driver installed correctly and automatically without any problems and everything is working fine except one problem...
If I use wifi connection and try to save files to network folders I don't have any problems, but if I try to do the same thing with cable connection, musch faster, as soon as I click "save" on browser (any) or click paste with explorer, windows suddenly freezes and I have to force switch off.

I have tried these so far:

- save or copy/paste file while using Safe Mode
- save or copy/paste file after clean boot
- disable and uninstall antivirus software
- update LAN card drivers (Atheros L1 Gigabit Ethernet 10/100/1000Base-T - driver v.
- try different network destinations: different computers, Mac, NAS
- install all windows updates

I cannot find a solution to this and I'm surely ruining my notebook disk...

Could you help me please to find a solution or a better method to discover problem's origin?
Thank you for your support



A:Windows freezes saving file over network

I don't use "copy/paste" to move or copy files from computer to computer so I'm not sure exactly what your doing (my reading comprehension skills are weak).

Are you trying to move or copy files to other computers on your home network - or are you trying to download some file off a website?

If you are moving/copying on your home network, can you open windows file explorer (not internet explorer) go to the network icon, expand that to see the other computer and move/copy your files directly from your computer to the networked computer (usually just click on the file and drag to the other location).

If you are trying to download a file off the internet, can you click on the file's download button and then do you get a popup box for "Save or Save As"? You could try downloading a file from this tutorial to see what happens (cancel or delete it once you see what happens) Folder View Settings - Reset All to Default[2]=File Folder Settings

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​Since updating to win 10 anniversary edition I cannot get a preview of Word documents in File Explorer - all other files show a preview. This is on a Sony Vaio all in one PC with Office 2010. The mystery is that I also have a Vaio laptop running the identical operating system and apps and this does have doc previews. I have tried repairing the Word app and have compared all the settings on each computer but nothing brings back doc previews on the all in one - get the message "this file cannot be previewed". I would like to uninstall / reinstall Office but I do not have a disk and cannot find an official download of the 2010 version for which I have the key. Microsoft support were polite but stumped.

Any suggestions welcome

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Hi all.

The other day whilst in the throws of fixing another unrelated problem I came across a strange and annoying Word Document problem.

When I bought this word document up it present a very unusual icon. It was grayed out and part of the title contained a ~$ then the name of the document.

When I tried to open it, the word document only opened up to the gray page just before it should turn white displaying the text, and there it froze.

Nothing worked after that! The freeze was so bad that the only way to close the window was to turn the computer off at the tower.

After rebooting I tried it again 2 more times with the same problem freeze occurring in the Word document.

Today I again found another document that caused the same problem, this time the icon for that document was normal but right beside this icon was another malformed grayed out ~$(name) icon.

When I tried to open either of the 2 icons I got the same freezing up problem, just as before.

I tried a previously suggested step in that I opened "Word" and from there navigated to where the bad files were located.

In turn I only hi-lighted each, and at the bottom of that window clicked on the arrow for the drop down box.

I was advised that one of the presented options was to repair the file. No such option was present.

So there you have it. Any advice on this problem please?


A:[SOLVED] Word document freezes computer and document is corrupted

Hi all.

Just to advise that I am going to mark this topic as Solved......to a fashion so to speak.
I may resurrect it at a later stage if the problem re-presents it's self.

In a nut shell. I spent a lot of time today searching sites and performing tests including searches on my computer program.

I ascertained that all the aforementioned "defective " Word documents originated in the same folder. After performing several search functions with the criteria as ~$.doc no other such files were found on my computer, other that the already mentioned.

All tests suggested would not repair the said documents.

I have now deleted the offenders and I will monitor the situation. If I run into problems again I will re-post.

Thanks anyway.

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i am making a powerpoint project on a windows machine at home. i am going to present the project at my school on an apple ibook conected to a projector. i noticed that when i make something on a pc and view it on a mac, certain texts, images, and sounds dont display correctly. can i save or export a powerpoint into a different format that is uneditable so that it does not matter if the mac has a certain font installed or not?

A:Saving a document

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I did something stupid....in trying to update my resume so I could send to prospective employers (u kno the usual thng tht u do wth resumes) I opened it to allow changes and now I cannot save it. It appears to be saving the document but when I open it, the curser is active. Can someone smarter (at least) tell me how to undo whatever I did, so that I can save it properly I certainly cannot send to employers with the cursor blinking a thousand times a minute. Thanks so much...simplyjudi (pls forgive me, I just love these little emos)

A:Saving MS Document


I'm a bit confused about your problem. You state that the document doesn't save. Do you mean that the changes you wrote in the document aren't saving? Or do you mean that when you save it, the changes you have made ARE saved but it is saved in a way that allows you to make changes to the document, hence the blinking cursor?

Orange Blossom

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whenever i save a web document it is done as NOTEPAD. For editing purposes and being a compulsive, i then cut and past into WORD format.
Is there a way of my saving directly into WORD?

I have windows xp and word 2003


A:saving new document as WORD

In Internet Explorer (assuming that is your browser of choice) right click a balnk part of the IE toolbar at the top and select "customize"

Then add the "edit button" (assuming it's not already on the toolbar) and it should offer you the choice of "editing" the webpage in Word.

If on the other hand you are "Saving as" a .txt file, simply change your file associations to open txt files with Word will achieve a similar result.

As it stands, from reading your post its quite unclear exactly what you are doing.

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Just saved a word document with some password etc on to a CD,When I tried to add more info to the document thats on the CD.
A box comes on screen cant save this its read only,Can I have some help here please I would like to use this method and edit after.
Running windows 7 and burned the CD with CD burner xp.
Thanks,Would be glad of some help.

A:Saving a word document to a CD

Are you using a rewritable CD?
They are labeled CD-RW.
If it's not a CD-RW you can't update files already burned to the CD.

If it's a "write once" CD I believe you can add more files if you did not do a "finalized" burn.
They are labeled CD-R.

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I am using Window's XP (Pro). I've created a folder 'Family Documents' how do I make this folder the default saving location?



A:Document Saving Location

2 ways to do this:

1. On your desktop.. Right-Click on the 'My Documents' folder and then click on 'Properties'. Under Target folder location you can chose 'Find Target' and change the location there to the folder you created. It will still be called 'My Documents' but it will be the location of the folder you created.. this way is good to do if you have several user accounts because you can do it for all the accounts and everybodys 'my documents' folder will be the same location.

2. On your desktop.. Right-Click on the 'My Documents' folder and then click on 'Rename'. Now type the new name of the folder there.

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My applications like acess, excel, outlook,etc. when I close a document after I make a few changes or exiting a program. the display says" would you like to save"
"cancel Yes OK" How do I get this back to "yes no". When you hit cancel it saves the changes, meaning yes, and then yes means no, OK doesn't do anything. Do I need to reload programs. It does this in all my windows based programs

A:Opening, saving document prompts

Replace the Mso97.dll and Mso7enu.dll files and run the Office 97 SR-1 Patch Setup again.

To do this, follow these steps:

1. Close the MS Office Shortcut Bar if it is running.

2. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Click the OSA item and click End Task.

3. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Click the Findfast item and click End Task. Another dialog is displayed, click End Task again.

4. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Verify that Findfast and OSA do not appear in the list. If they do, click the item and click End Task.

5. Insert the Office 97 disc into your CD-ROM drive.

6. Using Windows Explorer, open the following folder on the CD-ROM drive:
<CD-ROM Drive>:\Office where <CD-ROM Drive> is the drive letter for your CD-ROM drive (usually drive D). For example, if your CD-ROM drive letter is D, open the following folder: D:\Office

7. On the View menu, click Options. Click the View tab. Click to select Show All Files. Click OK.

8. Right-click the Mso97.dll file. On the shortcut menu, click Copy.

9. Using Windows Explorer, open the following folder on your hard disk:
Program Files\Microsoft Office\Office

10. On the Edit menu, click Paste.

11. Repeat steps 3 through 7. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.

12. In Windows Explorer or File Manager, run the patch by double-clicking the Sr1off97.exe file.
* If the Office 97 disc has SR-1 on th... Read more

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I know this must be simple, but I just can't figure it out at the moment!
I've got a macro in Word 97, written in VBA, and I want it to run when the document is saved (when user selects File/Save or File/SaveAs)

I'm sure i've seen it done (I might have even done it myself in the past in Word 6 !!!!)


A:Run Word 97 Macro when saving document

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The issue is when I go to save the PFD as a .doc format (word) it converts without issue. But, when I go to open the word format, the word document has nearly doubled in pages and the file size has grown vastly.

The original PDF is 60 pages, but when it is saved in .doc format the word doc increases to 120ish pages. The reason for this is easily noticable too, it leaves in a blank page nearly every other page for some reason. Any ideas why this is happening or what could be done to remedy this issue? Thanks!

A:Issue saving a PDF as a Word Document

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Good afternoon all,

I'm trying to get to know my scanner better. I have an HP Scanjet 3970. When I scanned in a text/graphics doc this afternoon to email to my son, apparently my only choices were to use MS Outlook or Outlook Express. I do not use either of those programs. I use Firefox's email client, Thunderbird.

I went into the settings area of the HP Director, brought up the email and word processing programs to see if there were other choices. I didn't see any. The choice for word processing was MS Office. I normally use Open Office, and at times Works 7.0. Is there any way to change the default/limited choices? I'm kinda new to all this, so sure would appreciate any help. Thanks in advance.



A:Document Saving/sending Dilemma

Do you have Adobe Standard by any chance? If so, you can open that program and scan the document by importing from the scanner, then send the scanned document, which will be a PDF file, as an attachment.

Orange Blossom

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Was curious if anyone else has heard of this problem. When working with a word document that I have opened and (saved) closed many times, I now open up the same document, still named the same and it is blank.
Weirder still, one of the word documents "somehow" changed the icon over to an excel icon and that is blank as well when opened in excel. Tried for the heck of it to rename but that of course made it completely unreadable.
The only rhyme or reason I can get from this is it seemed to all happen on the same day Mar. 17th.

So has anyone ever heard of word or excel deleting the contents of your document / spreadsheet when you save or do I start the standard virus and malware scanning?

Office 2003 Professional SP3


A:Word Document blank after saving

Hi Spline,
Is the file extension still .doc or did it change to .xls? What happens if you right click the document and choose "Open With" and select Notepad? If there's still content there, you should see it, even though it might be garbled.

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File Explorer and Free Commander both freeze regularly. Task Manager says "not responding". Either will freeze after a single icon has been clicked. That is a second click on a different icon will freeze TM. This seems to occur most often when a .exe file is clicked. I've several downloads that I am trying to install to see if I like them but am having a real problem with TM. The file remains frozen until closed in TM. But if I reopen TM and click on that file it freezes. I thought TrendMicro might be the problem but I uninstalled it and the problem remains.


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I have a document in Word which I want to send in Email to another person who does not have Word.

Which type do I "save as" for the document to be seen by recipient?

A:Saving As document type to be read on another computer

If not too long, just copy and paste.

or he can use the free open office

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I seem to have a strange one here, when I go to save a word document I have modified it throws up and error about "file permission error". I have checked on the microsoft site and it suggests updating Word 2000 to SR1a, which I have now done but still get the error. At least now it doesn't delete the doc anymore.
The disc is less than half full, about 500kb, so it can't be because the disc is anywhere near full.
I have reformatted a disc and tried it but still the same error.
The operating system is Windows 98Se.
Has anyone any suggestions as to what may be causing this error?

A:Error message when saving word document

Are you talking about saving it to a FLOPPY?

The disc is less than half full, about 500kbClick to expand...

I see you have a RAID setup. Is everything OK there?
When did you last do a full chkdsk and defrag?

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I have Word 2007. I would like to save certain files as HTML. However, when I click on Save As, HTML is not one of the options offered. Can anyone assist me on how to achieve my goal? Thanks

A:Solved: Saving Word document as HTML

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Hi, I have a word document that has over one hunderd pages and I want to save certain pages only once edited i.e. page 5, 6 10, 25 etc but I cannot figure out how to do this as each time I try the whole document is saved.

Any help would be appreciated.

Many Thanks


A:Saving part of word 2007 document

Are you trying to make file with just those pages? Or did you make changes through out the document, and want to save only the changes to certain pages?

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In trying to save word document to a floppy I get an "illegal operation" prompt. This only occurs when I attempt to right click on document icon looking for "send to" option. I can save to floppy by going to "file", "save as" and then choosing a: drive.

A:Word 2000 document saving to floppy

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Hi my friends.

Every time , when i write swedish text and clicking save, it opening dialog about ANSI and Unicode. When i click ok it saves as ANSI and then text was incorrect. When i click cancel and choose Unicode, it saves ok with correct letters. Now, i want to know that maybe there is a way that will not open dialog box about codecs and will save as unicode automat. How can i do it?


A:[SOLVED] Saving text document unicode

What software are you using to write the text?

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We are using Word 2007 in Vista. We have never had any problems with it since installing in 2007. Last week, I was saving a document and it opened the target folder as usual and just froze. There was no error message. The busy icon was on screen but nothing was happening. I couldn't access anything else. I had to restart using Ctrl-Alt-Del. This has happened a number of times. By default it is saving docs as .docx. I hope this is enough info. As we are typical in size of a small business, it needs to be sorted asap. Thanks for any suggestions.

A:Word 2007 Crashing when saving document

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I am really confused and frustrated. Just finished spending the last 8 hours writing a research paper. It's about 7 pages, and I went to click save as, decided the name, and then said ok...and now my microsoft word window says not responding. I checked the folder where I saved the document, and it has a document by that name, but it's 0 KB big and when you double click on it it's an empty word document. Omg, I can't have just wasted 8 hours of writing. I'm afraid to force the program to quit because then I'll lose everything for sure. I used the vista snipping tool to take a snapshot of the part of the page that is showing, but I can't get it to unfreeze...has anyone had this problem, and is there a way to unfreeze it so I can at least copy out the text?

OMG I'm dying. help.

A:Microsoft Word (Not Responding) error right after saving, but I need the document!

Hi, try Volume shadow copy :-
Right-click the folder where the document is stored
Click the Previous Version tab
Now select the latest item under the Date modified column
Finally click on the 'Restore ...' button.

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Please help!. A friend has Windows XP. I have Windows 98. She is trying to forward on to me a document she did in Microsoft Home Publishing 2000. I'm unable to open it, as I don't have Home Publishing. How should she save it in order for it to be opened by others who don't have Publishing software????

Thank you.

A:Saving and forwarding Home Publishing 2000 document

Hiya and welcome

I've moved you to the Digital Photography & Imaging forum for a better response



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When I attach a document to my gmail email, I often click on Recent Places on the Select file(s) to upload by mail.google.com pop up box. For some reason the View in recent places always reverts to a default setting of "Details" and it lists the files alphabetically. I would like the pop up to show the most recent file modified. I would also like to resize the width of the Name block so it is not so wide and have it come up that size each time I attach a file. I have my Windows Vista Folder Options Settings set to default to where the pop up box should show files by Details View and the Date Modified. I have the same type of computer and operating system at my office, and it works fine. There must be some setting somewhere I am missing. Thank you in advance for any input.

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I am on a network at work. When I take my laptop off of the network, I have noticed a bluescreen error followed by a shutdown. This happens when I open Word 2013, create a new file, and attempt to save it to my desktop.

I have attached the .dmp files in the zip file with this post. Can someone take a look at these dmp files and analyze them? I am happy to give any more info if needed, just let me know what is needed! Thanks!

A:BSOD when saving Word 2013 document to desktop

It would appear the problem relates to Kaspersky Security software. Your dump files are indicating klvfs.sys as the problematic driver which is part of their software.
A quick google and it would seem you are not alone, someone mentioned not having the encryption element of their software installed seemed to help but I would start by removing Kaspersky if only for testing to see if it works ok

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hi guys,

why is it that on my computer, when i download or open a link to a .PDF file, i have the options to either OPEN, SAVE, or CANCEL right from there. there is no need to save it to a location before i can open it...i can just open it. but on my girlfriend's computer, it only gives me the options to SAVE, or CANCEL...no open option... i must save it and then open it. it's really annoying.

it is the same version of adobe acrobat reader and i even uninstalled her version and reinstalled it again hoping that it would fix the problem. is there a patch for Internet Explorer that is causing the issue (we are both using IE 6). anyone have any ideas?

A:Adobe Acrobat Reader (can't open without saving document)

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If I save an Excel file to my server, I frequently get a 'Document not saved' error. The file does not save and a TMP file appears in the save location instead. Similarly, if I open an Excel file on the server and then save it, I get the same error, the original file vanishes and a TMP file appears. This problem occurs about 75% of the time.

I can save Excel files to my c-drive without problems. I can also copy files from my c-drive to the server, so this is the workaround. I can reproduce this problem using two different desktop PCs that are connected to my network.

Details of my setup:
Desktop PCs: MS Vista Home Premium SP1, running Microsoft Office 2007, fully patched
Server: HP MediaSmart EX470, running Windows Home Server, fully patched and up-to-date

Sound familiar anyone? Any ideas gratefully received. Thanks!

A:Excel 'Document not saved' error when saving to server

Eureka! After 30+ hours of wrestling with this, and with the help of users in other forums, I have fixed it. For the record, here&#8217;s what I did:

This was not a server issue. Although I had the problem on two client PCs, the problem was on both of these machines. Having downloaded and run Process Monitor, I discovered that at the time of error, there were other processes going wrong (NAME NOT FOUND errors in ProcMon). One PC had one faulty process &#8211; MSI webcam software by Sonix. The other PC had two faulty processes &#8211; Sonix webcam again and Groove (part of MS Office). By uninstalling those bits of software, the problem is fixed. As we are not big webcam / Groove users, we are happy with the solution here.

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Is it possible that when you save in Word (2000) it makes a backup copy on the C:?? I save all my work on a Floppy disk then put in my computer with printer (then print it). However recently my disk drive has been playing up and have lost everything on the disk.

So when I save something on a floppy it also creates a backup on the computers hard drive. (Saves file on Floppy A:\letter.doc and creates a backup on hard drive c:\backups\letter.bac)

I know you can create backups on word except it saves them in the same directory (in this case a:\ which is pointless since I lose all data on the disk)

Anyone tell me if i can do this?

A:Solved: Saving a Word document one on a floppy and two on the C drive??

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When I right click on a file in Windows Explorer (Vista Ultimate) the hour glass appears and after a while the Explorer window turns grayish. If I minimize it I can continue to work, even activate another Windows Explorer window. But if I attempt to close the grayed window the screen turns blue (Not the "window of death", and there are no error messages) and my desk top is lost. I can three finger salute, raising the task manager which tells me nothing is running, and I have to restart or shut down!

I have a Toshiba Satellite A205, running VIsta Ultimate, 4 GB ram, etc., etc.

I tried to do a search on this Forum but had trouble and could do nothing, so I write this note.

Thanks for any help.

A:Right click on file windows explorer freezes

Hello Pete Diebenow

I think this might be caused by a bad context menu handler. A context menu handler is a shell extension handler that adds commands to an existing context menu (Example: cut, copy, paste, print, Scan with Norton etc).

Download ShellExView and run it.

It will scan the registry for all the shell extensions. Once the scan is over and the list is displayed, you need to spot the context menu handlers. Sort the results using "Type", so that the context menu handlers are displayed together.

General rule here is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

You can disable them ...they say "one at a time" and see what effect it has on the problem. You can do it a lot quicker by bisecting the list, disabling half of the entries in one fell swoop, rebooting and trying the right click. You just have to narrow it down. Then keep bisecting the list until it is just a few and do these one at a time. The problem is that you have to reboot between tries to get accurate testing of the results of your disabling.

The latest version of ShellExView marks all the non-Microsoft extensions in Pink for easy identification. All other types of shell e... Read more

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Hi, a day or two ago I've had a problem where if I right click on a file or folder (any type) the wheel will turn up but won't load. Usually it will cause the explorer to crash. I am still able to view the video or music file at this time but right clicking will not work. At first i thought this was caused by iTunes as that won't open up either. However, upon restarting it will work just fine. I am able to right click and also open iTunes. I have figured out this may be caused after I wake my computer up from sleeping or hibernating. I have tested this out multiple times and it happens all the time. When i try to log out or shut down (or simply restart also) the wheel keeps spinning while saying Shutting down. I'm not sure if this has anything to do with it but I just wanted to include it as this is started to happen at the same time. I'm not really certain whats causing this after waking my computer up. I hope I explained this clearly but if I haven't please let me know. I'm on a 64 bit, Windows 7 computer.

A:Explorer crashes/freezes after I right click on a file

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I have been having a problem with Windows XP 64 Bit freezing when a file name in Explorer is double clicked. It happens with any file from any program. And it happens with files on a network as well as files on the PC's hard Drive. Actually "freezing" is not a good description. Operating in super duper slow motion then failing outright is a more accurate way to put it.

For example: I will open a folder on our network and browse to an Excel file I want to load. I double click on the name. Normally the file comes right up. However, more often than not nothing happens. After a couple minutes of waiting I have used Task Manager to discover that the "Not Responding" description is right next to Explorer's name in the "Applications" tab of Task Manager. Eventually the process will either bomb out completely and I'll get the "Send Email to Microsoft" dialog box. Or the parent application will load (in this case Excel) but without the file I selected being loaded.

And it's not just windows in Explorer. If I have an Outlook email with a Image attached, double clicking on the image name SHOULD take me right to the program associated with that file extension. However, it does the SAME thing as mentioned above.

I am running XP Professional 64 Bit with the latest updates as Service packs installed. The computer I'm using is a Dell Precision DWS490 that has an Intel Xeon CPU 3.20GHz along with 2 GB of Ram. Windows Update is set... Read more

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Hi there all,

I have been experiencing a problem on my laptop PC. I am attempting to browse and then upload files to my server for a web site but when I browse it seems a certain folder on images it freezes the application. I have tried everything including a "sfc /scannnow"; doing a Disk Scan and scanning a removing spyware.

Could this be software related or maybe a memory leak perhaps. Any solutions or idea would be appreciated.

thanks all.

A:Explorer.exe Freezes When I Browse File System

Hello rshillman

Explorer could be having a problem generating the previews (thumbnails) of the images. An image might be corrupted, or it might just be explorer`s fault.

Try turning off thumbnails. This means you will have no previews in any of your folders, but try it and see if it fixes the problem. you can always reverse this later if you want to by rechecking the box.

The thumbs.db file is generated by the Windows operating system. It is a database file containing the small images displayed when you view a folder in "thumbnail" view (as opposed to tile, icon, list, or detail view). No harm is done by deleting thumbs.db files.

To disable storing the miniatures in a "thumbs.db" file for each folder.....

Click the Start button
Select Control Panel
Select Folder Options
Click the View tab
Check "Do not cache thumbnails"
Click the OK button

Then search on all your harddrives including subdirectories for "thumbs.db" you will receive a complete list of them. Highlight all the "thumbs.db" files and delete them.


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I'm using Word 2007 as a part of Office 2007 on an Acer tablet running Windows 8.1 with all the latest updates.

I mostly use the tablet in portrait mode using the Hot Virtual Keyboard OSK. I'm pretty happy with the standard "Print Layout" view from a functional standpoint, but I wanted to try the "Web Layout" view to see if this would circumvent a bug with the OSK that causes the word prediction list to disappear. I'm about 100% certain the Word problem itself is completely unrelated to the OSK.

Here's the issue. Everything works fine when I'm using the "Print Layout" mode. But when I switch to "Web Layout," and then try to save my document at any point after this (including immediately after), Word will crash with the following error:

"Microsoft Office Word has stopped working

Windows is checking for a solution to the problem..."

Of course it does not find a solution.

I've run the Office Diagnostics, and no problem has been found. If I restart Word and let it do "repairs" to the document, then I fall down a rabbit hole into further, stranger problems. If, however, I delete any "repairs" and just reopen the original document, right back in "Print Layout" view, everything is back to normal again.

I would very much like to be able to use the "Web Layout" view, but of course right now I can't.

I don't even know where to begin in terms of trouble-shooting this issue,... Read more

A:Windows 2007 Crashes when saving a document under Web Layout view

Unless you plan on publishing on-line, I never found much use for the Web Layout view. Just a guess, but maybe the prediction was never made to work with the combo of the on screen keyboard and the Web view. Hopefully someone who does this can either verify yes or no for the function.

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So I am running Windows Vista 64-Bit, and just recently, whenever I try and browse for a picture to attach to a email or upload to a blog, the browse window freezes, and I have to close internet explorer.

I tried uploading other files, such as music, and that works fine. However, as soon as I click browse, then pictures, and I scroll my cursor over to click on a folder, it freezes. Any advice?

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Got a brand new HP 15-F272 (I gather that's the model name). Decent laptop, but the integral disc drive won't play CDs or DVDs. When I put a CD in, it will start playing the first song, but after 26 seconds it stops, and then the drive shuts down after a few minutes of sitting there whirring, and it won't do anything after that; the window goes faded gray and it says "Not Responding". I tried two different media players, and both do the same thing. I tried a DVD instead and it will play the opening titles and the menu, but when you start playing the film itself, every few minutes it stops and jumps ahead like it's fast-forwarding. The sound cuts out and you see random frames from every 15 seconds until it stop again a minute or two ahead of where you were watching.
And then in either case when you go to File Explorer to open something else afterward you find the window faded and saying "Not Responding", which won't stop until you restart the laptop (at least I never tried waiting more than ten minutes to see if it cleared up). Is this a software or a hardware problem? I tried to get ahold of HP tech support but they don't seem to make it very easy to actually do that.

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I created a file from a certain freeware, and everytime I right click it, drag it, or browse for it in something else (I can see it in Desktop), it freezes my entire Windows explorer and forces me to restart explorer.exe

Everything else on my computer is fine. I just need to delete this corrupted file.

Oh and, I dragged it into Kaspersky and it froze.

Please help.

A:Can't delete corrupted file on desktop -- Freezes explorer.exe

Hi Zorai

Did you try deleting it from Safe Mode? If you haven't tried that yet, give it a go.

If that doesn't work, perhaps the easiest way to delete it would be to boot your PC with a Linux Live CD (or DVD) and delete the file using it's file explorer. Easy to use versions are readily available (and free - since they are "open source") ... some of the more popular versions are from Ubuntu, Linux Mint, Knoppix, SUSE, Scientific Linux ... etc. Your favorite search engine will yield many results.

The desktop will be listed under the Users folder --> Users\username\Desktop -- since the file is on the Desktop, you should be able to delete it permanently from there.

Best of luck
. . . Gary

P.S. ... might have Kapersky run a full scan, too.

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Some time yesterday my PC began acting strangely. Every time I open Explorer, I see "Working on it..." and have to wait several seconds before I can do anything. In addition, any changes to the file structure (deleting files, copying, moving, etc.) cause another freeze. This occurs on all drives, SSD or HDD.

There are no error messages in Event Viewer, no problems reported by SFC /SCANNOW, and no file system errors reported by CHKDSK. Any advice?

A:Windows Explorer freezes when opening and after every file change

Addendum: If I launch Explorer from "This PC" I see the "Working on it" text. If I launch via the task bar shortcut, it freezes quietly, and loads Explorer after 10-15 seconds. Accessing files through the command prompt has no delay, which leads me to believe this is an issue with Explorer. I tried rebuilding the search index, but that had no effect.

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Please help me. In my email browser, for instance when trying to upload a file to send, i click on the picture or video and everything freezes. Same thing happens when attempting to upload a video for google video or youtube or anything. I select 'browse' then click on the file i want then click 'open' and my browser just freezes. (hangs) I eventually have to end the task. I've done every disk check, defragment, virus adware scan that i know of and I still can't fix the problem.

A:internet explorer freezes when i click a file to upload

Welcome to TSG...

What you are doing is very memory intensive and we really would need some system spec's for your computer please post them here?

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all i have installed is installed  Ofice Home & Student 2016 yesterday upon starting for the first time.  screen change is very slow and 'File Explorer' either is 'not responding' or it just freezes.

A:slow opening files...file explorer freezes and 'not 'respond...

Hi @pappyq49,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with 'File Explorer' either is 'not responding'. I will be glad to help you. Please look these documents.Internet Explorer Not Working as Expected (Windows 10, 8)Computer Locks Up or Freezes (Windows 10, 8) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

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I am trying to edit a large document about (69 pages) in Microsoft Word 2000 and also using endnote 5.0. The document constantly freezes and I have to Allt Ctrl Del to shut the document down. It only happens with this particular document.

I have turned off the option where Endnote loads up everytime I go into word.

There are no graphics in the document and I am using windows 98 O/S.

Can anyone please offer some advice as to why this would be happening.

Thank you.


A:Word 2000 Document Constantly freezes

Sounds like it's corrupt or just about.

Do you have Word XP available to you anywhere? It's "recovery" is better than prior versions, and it just might clear up the problem.

Sorry...never heard of Endnote.

The only other thing I can suggest is to clean up your hard drive, unless this occurs on other people's PCs too.


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I was doing some detailed drawings in photoshop, and I also had a generic photo up in photoshop as well. I went to save my drawings, but apparently accidentally saved the photo under the drawins name and then closed the program. This morning I discovered the bad news. Is there a way to get that drawing back? I do not know if it was ever saved before.

A:Saved wrong file, closed program without saving right file, can I get it back.

Not if you overwrote the original.

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Hi Guys, can you please help. I have been loosing data in MS word files- I get an error saying- @disk you are using has a media problem that prevent Word from using it. Unrecoverable disk error on file WRL3369.tmp.

Can somebody please help me in finding my data again. It is present in the recovered items but unreadable!

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