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Intermittent shutdowns on T580 w/ Ultra Docking Station - Intel Thermal Framework issue

Q: Intermittent shutdowns on T580 w/ Ultra Docking Station - Intel Thermal Framework issue

I'm experiencing an issue with intermittent shutdowns on my new T580 (20L9) with the Ultra Docking Station (40AJ). The issue appears to derive from the Intel Dynamic Platform and Thermal Framework driver, as I typically see a corresponding error (DPTF Event ID 256 - Unhandled Exception) in Event Viewer, the details for which I'm including below. I'm running Windows 10 x64 1803 (Build 17134.81). It appears that certain CPU/GPU-intensive tasks will tip the driver to immediately put the system in sleep mode, so not technically a full system shutdown. Most recently, I attempted to restore a browser session in Chrome after an OS restart, opening a number of browser windows w/ multiple tabs each, which triggered the issue. Over the course of my daily use, it will happen anywhere from one to five times, and it's extremely annoying. I have not experienced the issue with the system undocked, however, my computer is docked about 90% of the time I'm using the machine, and I did recently update to Win 10 1803, which could be part of the problem (?) I am using **all** of the latest drivers available on Lenovo's site, including that for the Intel Dynamic Platform and Thermal Framework, version 8.3.10207.5567 as of the time of this post. I'm also running the latest BIOS, i.e. 1.10. I'm not sure if there's a BIOS setting available that could help with the issue or some power management setting? I'm including the full Event Viewer details below. Please advise. Log Name: ApplicationSource: DPTFDate: 5/30/2018 7:53:18 PMEvent ID: 256Task Category: GENERALLevel: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-1J61IE7Description:Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.3.10208.5644) TYPE: ERROR MODULE: DPTF TIME 96974754 msDPTF Build Version: 8.3.10208.5644DPTF Build Date: Nov 27 2017 14:51:00Source File: ..\..\..\Sources\Manager\WorkItem.cpp @ line 167Executing Function: WorkItem::writeWorkItemErrorMessagePolicyMessage: Unhandled exception caught during execution of work itemFramework Event: PolicyInitiatedCallback [51]Policy: PID Policy [3]Exception Function: Policy::executePolicyInitiatedCallbackException Text:DPTF Build Version: 8.3.10208.5644DPTF Build Date: Nov 27 2017 14:51:00Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 495Executing Function: EsifServices:rimitiveExecuteSetAsPowerMessage: Error returned from ESIF services interface function callParticipant: TCPU [2]Domain: PKG [0]ESIF Primitive: SET_RAPL_POWER_LIMIT [130]ESIF Instance: 0ESIF Return Code: ESIF_E_PRIMITIVE_DST_UNAVAIL [2403]Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="DPTF" /><EventID Qualifiers="0">256</EventID><Level>2</Level><Task>1</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2018-05-30T23:53:18.484408800Z" /><EventRecordID>5839</EventRecordID><Channel>Application</Channel><Computer>DESKTOP-1J61IE7</Computer><Security /></System><EventData><Data>Intel(R) Dynamic Platform and Thermal Framework</Data><Data>ESIF(8.3.10208.5644) TYPE: ERROR MODULE: DPTF TIME 96974754 msDPTF Build Version: 8.3.10208.5644DPTF Build Date: Nov 27 2017 14:51:00Source File: ..\..\..\Sources\Manager\WorkItem.cpp @ line 167Executing Function: WorkItem::writeWorkItemErrorMessagePolicyMessage: Unhandled exception caught during execution of work itemFramework Event: PolicyInitiatedCallback [51]Policy: PID Policy [3]Exception Function: Policy::executePolicyInitiatedCallbackException Text:DPTF Build Version: 8.3.10208.5644DPTF Build Date: Nov 27 2017 14:51:00Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 495Executing Function: EsifServices:rimitiveExecuteSetAsPowerMessage: Error returned from ESIF services interface function callParticipant: TCPU [2]Domain: PKG [0]ESIF Primitive: SET_RAPL_POWER_LIMIT [130]ESIF Instance: 0ESIF Return Code: ESIF_E_PRIMITIVE_DST_UNAVAIL [2403]</Data></EventData></Event>

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RELEVANCY SCORE 200
Preferred Solution: Intermittent shutdowns on T580 w/ Ultra Docking Station - Intel Thermal Framework issue

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 212.4

I'm experiencing an issue with intermittent shutdowns on my new T580 (20L9) with the Ultra Docking Station (40AJ). The issue appears to derive from the Intel Dynamic Platform and Thermal Framework driver, as I typically see a corresponding error (DPTF Event ID 256 - Unhandled Exception) in Event Viewer, the details for which I'm including below. I'm running Windows 10 x64 1803 (Build 17134.81). It appears that certain CPU/GPU-intensive tasks will tip the driver to immediately put the system in sleep mode, so not technically a full system shutdown. Most recently, I attempted to restore a browser session in Chrome after an OS restart, opening a number of browser windows w/ multiple tabs each, which triggered the issue. Over the course of my daily use, it will happen anywhere from one to five times, and it's extremely annoying.
 
I have not experienced the issue with the system undocked, however, my computer is docked about 90% of the time I'm using the machine, and I did recently update to Win 10 1803, which could be part of the problem (?) I am using **all** of the latest drivers available on Lenovo's site, including that for the Intel Dynamic Platform and Thermal Framework, version 8.3.10207.5567 as of the time of this post. I'm also running the latest BIOS, i.e. 1.10. 
 
I'm not sure if there's a BIOS setting available that could help with the issue or some power management setting? I'm including the full Event Viewer details below. Please advise.
 
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A:Random sleeps on T580 w/ Ultra Docking Station - Intel Thermal Framework issue

Did you ever get this resolved?  I have a user with the exact same symptoms, but we haven't done a lot of testing off the dock yet.  We've updated to the latest Intel Thermal Framework drivers from Lenovo (Just came out on 6/8) but that didn't help.  Updated to the latest drivers from Intel, no better.  Tried dock firmware, nothing.  Lenovo came out and replaced the system board - no better.  We push a clean corporate image to ALL machines, include a few hundred Thinkpads we have out there, and this is the only one exhibiting this behavior (Also the only T580 we have out there so far, everything else is T480.)  Lenovo wants their image back on it before we do anything else, which is tough because the user is a few hundred miles away.

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RELEVANCY SCORE 122.8

Hey Lenovo Team, I have a T580 laptop connected to a Lenovo ThinkPad Ultra Pro docking station. There are two monitors connected via Displayport and a third (which is actually a projector) via HDMI. I read that if you were to use three external monitors on a docking station, that you need to get an Ultra Pro Docking station, but I didn't know if that meant three not including the external display. As of now, I can't get the extended desktop to display on the projector, unless one of the other monitors or the built-in monitor on the laptop gets disabled. On the Intel Display software, I am only given three monitors that I can configure, even though there are FOUR on the pull down list. In the Windows Screen Resolution settings, you can see there are four monitors detected, but the fourth one, you can't do anything with and it says it's not active. The graphics drivers software, BIOS, and Ultra Pro Docking station firmware are all up-to-date. I tried configuring the other monitors' resolutions as requested on the support site for resolutions/refresh rates supported (they are all 1920x1080 @ 60 Hz) and yet I still can't get the fourth monitor to work. I'm not sure if there's a BIOS setting that needs changing or what I need to do to get all the monitors to work or if, in fact, you can't get the three external monitors plus the internal laptop monitor to work.Could someone provide some assistance or suggestions to get the monitors working? That would be appreciated!

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RELEVANCY SCORE 104.8

I have an A485 with the ultra docking station using ubuntu 18.04 and 18.10. Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

A:A485 and Thinkpad Ultra Docking station USB issue

 Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

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RELEVANCY SCORE 103.6

Hi guys, anyother with some issues with the docking station and wired mouse?I've a lot of lags, but if i put the mouse directly in the pc usb works perfectly. Some advice, please? Thanks.

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RELEVANCY SCORE 99.6

Hello,before I updated the firmware utility, my thinkpad A485 was recharging witht he 65 watt adapter attached to the docking station.However, now I need the 135 watt adapter attached to the docking station?Why is this happening?is there a way to uninstall the driver update? I cannot find anything related to dockign station in the contorl panel-->uninstall programs. Please help me, this is very frustrating. I am using the docking station for just one 1080p  display, it was able to work smoothly with the 65 watt adapter plugged to the docking station.My laptop was charged and the ports and the 1 1080p display was functional. Please help me, I do not want to use the 135 watt adapter as I need it for another lenovo dock.

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RELEVANCY SCORE 96.4

We have several T580s and 40AH docking stations and all have worked fine, until today when the USB ports on one of the docks stopped working. The display and charging functions are working fine, it is ONLY the USB ports that are not. I tried the USB 3.0 and 2.0 ports and neither work. I can plug the mouse and keyboard into the laptop's USB ports and they work there. I also don't think it is the docking station itself - I moved the laptop to another 40AH dock and the exact same issue persists. If it is a hardware problem then it could be one of the connectors on the laptop - the docking station slides 3 connectors in from the left side when connected so it may be one of those.  I did install drivers and updates on the laptop yesterday, but the problem was not reported until mid-day today. I have fully updated the laptop with both Windows Update and Lenovo System Update. I can't find any firmware updates for the 40AH docking station, at least none that actually see the dock when run. Has anyone else had this issue? Everything is on warranty so I will be contacting Lenovo support soon, but I figured I would get this out there.

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RELEVANCY SCORE 94.4

After latest update with Lenovo System Update software I can't get the 4k resolution on both external monitors, one have 4k and other only FullHD. When I unplug one of them, the lasting monitor can get the 4k resolution, pluging back the other monitor restores the problem, but now the latest connected monitor have only FullHD resolution.On System Update software, in View Installation History tab on Status of "ThinkPad Pro Docking Station DP Hub FW Utility", version 5.03.005 it says: "Did not install".When I try install and run https://pcsupport.lenovo.com/pl/pl/downloads/ds505699, I'm getting this error:"Cannot detect ThinkPad Docking Station. Pease ensure that the Dock is connected to your computer"

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RELEVANCY SCORE 90

Hey all,?I just grabbed a new ultra docking station for my X1C6 - and want to know if anyone's managed to get two 4K external monitors running at 60hz? (with lid closed).?I've hooked up two 4K dells to it via mDP, but can only get one of them at 60hz, while the other seems stuck at 30hz. Looking up the docking station here seems to imply that it CAN'T run two 4K displays at 60hz. Am I reading that right?https://support.lenovo.com/us/en/solutions/pd029622#Ultra%20Docking?If so, this is somewhat disappointing - getting a brand new machine and dock only to discover that it can't even run two displays at full refresh and resolution. I wonder if a thunderbolt adapter for one of the monitors might help??Thanks.

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RELEVANCY SCORE 89.2

Hi- I'm considering buying an Ultra Docking Station (40A20090US with the bottom mechanical dock connector) for my recently purchased T470. My intention is to use this computer for home music production, and I need to make sure that I can access the USB-C/TB3 port without difficulty. I plan to purchase a USB-C external sound card for recording, so this is a *must*.  Can anyone confirm that you can indeed plug in USB-C peripherals without difficulty (or sharp right angles that could damage the USB-C cord) while connected to an Ultra Docking Station?  Thanks!   

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RELEVANCY SCORE 89.2

I have a Yoga 260, and have been given a Lenovo Ultra Docking Station.  Is there any way to get this combination to work?  I know the recommended is either of the USB Hubs, but is there a cable or driver available to enable the Yoga 260 work with the other Lenovo Docking Stations?  I have tried to get a Male : Male USB 3.0 cable (Only possible option given the ports available), and installed some drivers for the dock, but will not connect.

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RELEVANCY SCORE 89.2

I have a Yoga 260, and have been given a Lenovo Ultra Docking Station.  Is there any way to get this combination to work?  I know the recommended is either of the USB Hubs, but is there a cable or driver available to enable the Yoga 260 work with the other Lenovo Docking Stations?  I have tried to get a Male : Male USB 3.0 cable (Only possible option given the ports available), and installed some drivers for the dock, but will not connect.

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RELEVANCY SCORE 89.2

HiI have a docking station pro and a T480s with windows 10.Probably since the last firmware update for the T480s (but this might not be related), my external monitor (display port) isn't recognized anymore (I have a Samsung 28 Zoll 4k monitor). I can only connect using the HDMI port from my T480s to connect.Any idea how to solve this issue? I updated everything today (Lenovo, Windows as well as drivers/firmware for docking station) but this didn't resolve the issue. CHeersRenger

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RELEVANCY SCORE 89.2

I have a T440s presently with a T480s due for delivery this week - It seems that the docking platform for the T440s won't work with the T480s - correct?  I have looked for a similar dock for the T480S without success (though this doesn't always mean something isn't available, just impossible to find on the Lenovo website...)  Can anyone pont me to an Ultr Dock for the T480s - and/or confirm that the one for the T440s won't work?  Is the Thunderbolt 3 dock the closest I can get to the same functionality (without the usefulness of an actual docking base) for the T480?  Thanks for any assistance in advance. 

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RELEVANCY SCORE 89.2

Good Morning, First of all thank you very much in advance for your support... I have a problem with this product, I have plugged in an EliteBook HP, but unfortunatly when docked the VGA of the laptop could not be used. I would like to use the VGA embedded in the docking station AND at the same time the VGA of the laptop. Any solution? many thanks Solution already tried but still not working:1) I have already tried to move to the screen page on the control panel, but the monitor linked to the laptop VGA is not working (when the docking station is plugged in)2) sp65034.exe returns me an error "Faild to find synaptic mst dp hub ic" so I cannot install ithttp://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_128239_1

A:HP ULTRA SLIM 2013 docking station

I don't know which notebook model you have, but I'm finding random posts online about HP notebooks only being able to drive one analog monitor at a time, so you may be out of luck there. That docking station firmware update is for Displayport hub built into the docking station.  It can only be updated if you're connected to at least one monitor using displayport.  And it has nothing to do with analog port anyway, so it won't help you even if you could update the firmware. 

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RELEVANCY SCORE 89.2

when i dock my laptop my monitor plugged into the vga port works fine, but when i undock & later redock the monitor will not work. it goes to sleep & the only way to wake it is to open the lid on the laptop. we have 25 of these laptops & only 3 of them are doing this. anyone know how to fix it??????

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RELEVANCY SCORE 88

I have a new LG ultra wide monitor that has support for HDMI and DisplayPort that I cannot seem to get working.  I have tried connecting the displayport cable to the dock and montior and I do not get a signal at all.  I have also tried the HDMI connection but I cannot get the resolution to the recommended 2560 x1080. Any direction would be very helpful/.

A:Dell XPS with Docking Station and LG Ultra Wide Monitor...

DisplayLink can support that resolution, but the D1000 is a very old dock that uses a very old DisplayLink chipset, and that particular chipset probably doesn't.  However, even with a newer version of DisplayLink such as would be found in the D6000 dock, DisplayLink would give you an inferior experience at that resolution anyway if you ever did things like gaming or full-screen video.  You really want your display to be directly controlled by the GPU.  So, considering that you have a 9550 that has a Thunderbolt 3 port, you have two options:
- Buy a USB-C to DisplayPort adapter, which would tap into the native GPU DisplayPort output wired to that port.
- If you want to have everything connected to a dock, buy either a WD15 or TB16 dock.  Either one would allow the attached display(s) to be driven directly by your GPU rather than through DisplayLink, and unlike your D1000, these docks can additionally charge your system via their USB-C/Thunderbolt 3 cable, so you'd have a true single-cable solution.  The WD15 allows a single display of that resolution (or dual 1080p), and the TB16 allows up to dual 4K displays or three 2560x1600 displays.  Since you have an XPS 15 9550, with the WD15 you'd need the 180W adapter version and with the TB16 you'd need the 240W adapter version.

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RELEVANCY SCORE 88

I hooked up DP cables on the docking station and the maximum resolution that I could get is 2560x1440.  When I tried to connect directly from the laptop to the monitor I was able to get 3840x2160.  So I know that the laptop is able to display at 4k. Does anyone know whether the docking station has a limitation or whether there is some firmware that needs to be updated? Thanks.

A:HP 2013 Ultra Slim Docking Station can't display at 4k on Be...

I got the same issue. Did you ever find a solution? I've got a HP Elitebook 840 G3 with BenQ BL3201 4k monitor. I get signal directly from my computer but not when connection through the docking station. I've also updated the dockingstation firmware (http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_165723_1&swEnvOid=419...) but issue persists. //Mattias

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RELEVANCY SCORE 88

Hi, My laptop updated to Windows 10 OS and now my docking station is not working on it anymore as the current update only supported Windows 7 or 8 Version only. Need help please.  Thanks,chelle

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RELEVANCY SCORE 87.2

I have a ThinkPad X240 laptop with Windows 8.1 Enterprise x64 installed. Sound plays just fine from the laptop's speakers, and when I plug external speakers into the laptop's 3.5mm audio port they work just fine too.But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock.The Ultra Dock has (I believe) the latest firmware installed (version 2.22.000) and I have the latest audio drivers installed: in Device Manager > Sound, video and game controllers > Realtek High Definition Audio > Driver version is 6.0.1.7188 which is the latest available from Lenovo Support downloads.What do I need to do to get the Ultra Dock's audio port working?Kind regards,/Neil PS. Apologies - I mistakenly posted this message on the "X Series tablet ThinkPad Laptops" board. Can a moderator please remove the post from that board?











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A:Audio port on Ultra Dock docking station not worki...

Hi Nwgarside,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with Audio not working from Ultra docking station with your ThinkPad X240.
 
Have you check with different system/Ultra docking station?
Check with running ThinkVantage system update tool, so that it will update all the required drivers and application for your system.
 
Hope this helps.
 
Best regards,
Hemanth Kumar




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RELEVANCY SCORE 87.2

Hi, I have a HP 2013 Ultra Slim Docking Station with Elitebook pro 840G1 but I can't display op either DP ports from the docking station when I connect my Dell 2516Q 4k monitor. When I plugin the DP cable directly on the laptop it works like a charm. Seem that the dockingstation doesn't support this monitor. Is there a firmware or driver I need to install to get this working? Thank you for the feedback and assistance. Jack

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RELEVANCY SCORE 86.4

Hi I have searched on Lenovo's pages and cannot find any documentation that confirms that "Thinkpad Ultra Dock" docking station (in my case 40AJ0135EU) is compatible with the latests T490(s)/T590(s) series. Does anyone know? ThanksKind regards

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RELEVANCY SCORE 86.4

Hey all, I cannot hook up my Laptop to the aforementioned docking station without experiencing one or more of the following issues right upon booting up the system: 1.) Video signal does not seem to go through to monitors (black screen).2.) USB periphery (keyboard and/or mouse) is not recognised / usable.3.) Short periods of black screen while windows is running. The issues can be circumvented by either repeated hard reboots or by hooking the laptop to the docking station after the boot up process is completed. Occasional black screens will remain however. I already tried running all Lenovo Software / Firmware updates available for the laptop as well as the docking station - to no avail. Is anyone experiencing similar issues or has anyone figured out a solution yet? Cheers

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RELEVANCY SCORE 85.6

I have a new Thinkpad T480 docked to a new ultra docking station.  I have a new Logitech M500 (corded) mouse plugged into a USB port on the docking station.  As I am using the mouse, the cursor will sporadically "freeze" on screen for a couple seconds and then go back to normal.  This will happen frequently as I am using the computer.  Very frustrating.  Substituting this mouse for a Logitech MX400 yields the same results.  If I instead plug (either) mouse into the laptop directly (instead of the dock), the issue is does not occur.  Any ideas as to why this is occuring and what I can do to fix it?  I have already installed the latest updates from Lenovo Updater and for Logitech Setpoint as well. Thank you,CJ

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RELEVANCY SCORE 84.4

Hi, Thinkpad Ultra Docking Station - 40AJ0135EU Thinkpad X1 Carbon 6th - 20KH006JMXBIOS: N23E56W 1.31 Recently installed updates: ThinkPad BIOS Update - 10 [64], version 1.31Synaptics Touchpad Firmware Update Tool - 10 [64], version PR2698617 / PR 2812761ThinkPad Hotkey Features Integration Package Setup - 10 [64], version 9.0.2.15 Everything was working fine before these updates, but now I can't get the wireless mouse and keyboard (usb dongle) or the usb headset to work connected to the dock. Works fine when connected directly to the X1 Carbon. I suspect the BIOS update, anyone got any tips? The dock is listed as "Unknown USB Device (Device Descriptor Request Failed)" under Windows settings. I have of course tried to uninstall/remove device and install it again, but it won't work.  I have a colleague who also has a X1 Carbon, with recent updates and his X1 Carbon works perfectly with my dock. And similarly, my X1 Carbon works perfectly with his dock, which is a Thunderbolt 3 Dock. Edit: Tried to update Dock firmware with driver from https://pcsupport.lenovo.com/no/en/products/monitors-and-projectors/docks/thinkpad-ultra-docking-sta... But problem still remains When I try to run automatic scan for updates through Lenovo support I get the failure message: "The package catalog for your system is currently being updated on the System Update Server. Please try again later" 

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RELEVANCY SCORE 83.6

I have ThinkPad T470 laptop with Windows 10 pro x64 installed. Sound plays just fine from the laptop's speakers, and when I plug external speakers into the laptop's 3.5mm audio port they work just fine too.But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock. I believe the driver of external speaker plugged into dock is well-installed and well-detected by the device managerI already set it as default audio output and can see the volume symbol up-and-down while testing it.I also had my T450 docked and the audio port from this Ultra Dock worked just as expected!! It seems everything works fine but still no sound can be heard when T470 is docked.Is it a bug when using Dock with T470 docked ??What do I need to do to get the Ultra Dock's audio port working?Anyone can help ?? Thanks a lot in advance!Kind regards,Jimmy


























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A:Audio port on Ultra Dock docking station not working with T470 docked, but it worked with T450.

But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock. I believe the driver of external speaker plugged into dock is well-installed and well-detected by the device managerI already set it as default audio output and can see the volume symbol up-and-down while testing it.I also had my T450 docked and the audio port from this Ultra Dock worked just as expected!! It seems everything works fine but still no sound can be heard when T470 is docked.Is it a bug when using Dock with T470 docked ??What do I need to do to get the Ultra Dock's audio port working?Anyone can help ?? Thanks a lot in advance!Kind regards,Jimmy

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RELEVANCY SCORE 82.8

I have a t480s coupled with basic docking station type 40AG. everything was working perfectly fine until yesterday I updated the Thinkpad docking station utility unsuccessully. this generated an error message any attempt to load the docking station driver (see enclosed file description) proved unsuccessful. Any possibility to restore the situation ex ante or to overwrite these errors> thanksenclosed file description and error message

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RELEVANCY SCORE 81.6

Facing two problem after changing windows 10 to 7 64bit.  1.Intel(R) Dynamic Platform & Thermal Framework Processor Participant Isssue Showing:Windows cannot initialize the device driver for this hardware. (Code 37) Compatible Ids:PCI\VEN_8086&DEV_1603&REV_09PCI\VEN_8086&DEV_1603PCI\VEN_8086&CC_118000PCI\VEN_8086&CC_1180PCI\VEN_8086PCI\CC_118000PCI\CC_1180  2. Unknown device issue: Showing:The drivers for this device are not installed. (Code 28)There is no driver selected for the device information set or element.To find a driver for this device, click Update Driver. Compatible Ids:IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003&SID_8095103CIUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003IUSB3\ROOT_HUB30&VID_8086&PID_9CB1 

A:Intel(R) Dynamic Platform & Thermal Framework

@Neil4311 To better help you we would need the exact model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REO

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RELEVANCY SCORE 80.8

Dear HP community,In my devise manager the following message is displayed: Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52) Plz help

A:Error in my Intel(R) Dynamic Platform and Thermal Framework

Hi, Did you upgrade/downgrade your machine ? Please try:           http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_148757_1&swEnvOid=4063 Regards.

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RELEVANCY SCORE 80.8

Dear Dell Community,
I have a problem, which I share with there posts, but none of them have an answer.... so I am trying again to find one with your help: 
en.community.dell.com/.../19994037en.community.dell.com/.../20917962en.community.dell.com/.../19999554

As you can see, after installing then "Intel Dynamic Platform and Thermal Framework"-Driver, I only have 1 option to choose from, which is "TDP High" for the i7-5600u CPU from my XPS 13 9343.
What do I have to do to get the "medium" and "low" option in the settings?
Cheers,
Chris

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RELEVANCY SCORE 80.8

the item below keeps appeating in the event logthe driver referred to below IS the most current in the HP driversi have uninstalled and reinstalled driver with NO change in error loggingAny advice? Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERRORDPTF Build Version:  8.1.10605.221DPTF Build Date:  Oct 23 2015 12:24:15Source File:  ..\..\..\Sources\Manager\WIDomainPowerControlCapabilityChanged.cpp @ line 63Executing Function:  WIDomainPowerControlCapabilityChanged::executeMessage:  Unhandled exception caught during execution of work itemFramework Event:  DomainPowerControlCapabilityChanged [19]Participant:  TCPU [1]Policy:  Passive Policy 2 [2]Exception Function:  Policy::executeDomainPowerControlCapabilityChangedException Text: Could not find client in directory. log name: applicationsource: DPTFevent ID: 256level: error

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RELEVANCY SCORE 80

Hello i am getting Yellow mark on intel(R) Dynamic & Thermal Framework Manager & for intel(R) Dynamic & Thermal Framework Processor Participant Hardware IdsACPI\INT3400*INT3400 dEVICE cLASS GUID{c3077fcd-9c3c-482f-9317-460712f23efd}  Physical Device Object Name\Device\00000068   i also have another question.... my windows 7 64bit takes almost 3 mins to startupare there drivers supporting my device to windows 7 64bit 

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RELEVANCY SCORE 80

For my XPS 12 9250, under the power scheme, there is only one setting for Intel Dynamic Platform and Thermal Framework Settings, which is [email protected] This is the only setting for both on battery and plugged in.
The Intel m5-6y54 has a TDP of 4.5w and can be configured up to 7w or down to 3.5w. I believe in other mobile systems, users have the ability to select a lower power mode while on battery to extend battery life (at expense of performance).
Given that the XPS 12 has short battery life (when comparing to its peers), shouldn't it make sense for Dell to enter a setting within the chipset thermal framework to allow the cpu to operate at a lower power setting for longer battery life?
I certainly would want that option. Is that something that Dell can implement?

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RELEVANCY SCORE 80

Hi everyone,
I recently looked at my battery settings and I've discovered that, on Windows 10, all the possible settings for Intel Dynamic Platform and Thermal Framework of my XPS 13 9343 are missing, while there were present on Windows 8.1. I've also tried to reinstall the driver but nothing has changed.
Is it normal? Sorry, but some settings are in italian because I'm italian :) but should be still possible to understand it.

A:Intel Dynamic Platform and Thermal Framework Settings for Windows 10

Nobody had this problem? Or is it normal?

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RELEVANCY SCORE 79.2

Device ACPI\INT3400\2&daba3ff&2 requires further installation. It keeps creating Errors in my event log; and I think it is causing restart/sleep issues with my laptop. I tried rerunning the driver installation wizard and it still has the same error message.

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RELEVANCY SCORE 78.4

The two recent driver updates to Intel Dynamic Platform and Thermal Framework Driver both fail to install on my XPS 9550. Specifically the drivers packages Chipset_Driver_YPN7Y_WN32_8.1.10605.221_A02.EXE  and 
Chipset_Driver_KDDXT_WN32_8.1.10604.207_A01.EXE the original driver 
Chipset_Driver_7TWNH_WN32_8.1.10600.150_A00.EXE does seem to install correctly.  Really only the thermal manager portion fails.

After downloading and reviewing the inf files I can see the A01 and A02 driver have smilar inf files (save the driver version numbers) but the A00 (working driver) is different from the two.

in A00 I see 

%INT3400.DeviceDesc% = EsifManager6.3,*INT3400
in the [INTEL.NTamd64.6.1] and [INTEL.NTamd64.6.3] sections
in A01 and A02 it is
%INT3400.DeviceDesc% = EsifManager,ACPI\INT3400

Here is the bottom of the driver failed install log

Sorting action list for installation[File - -1400] Marking C:\Program Files (x86)\Intel\Intel(R) Dynamic Platform and Thermal Framework\ufx64\combined.xsl for delete during uninstallation[INF - 0] Installing C:\Users\james\AppData\Local\Temp\ESIFInstall\drivers\production\Windows10-x64\dptf_acpi.inf\dptf_acpi.inf INF = C:\Users\james\AppData\Local\Temp\ESIFInstall\drivers\production\Windows10-x64\dptf_acpi.inf\dptf_acpi.inf Execute command: C:\Users\james\AppData\Local\Temp\ESIFInstall\x64\Drv64.exe -driverinf "C:\Users\james\AppData\Local\Temp\ESIFInstall\drivers\production\Windows10-x64\dptf_acpi.inf\dptf_... Read more

A:Intel Dynamic Platform and Thermal Framework Driver fails to install on XPS 9550

Hi. I have the exact same issue on my 9550 using windows 10. Windows keeps trying to update it and it keeps right on failing. Tried downloading the version from dell site, unzipped, exact same set of errors. No resolution

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RELEVANCY SCORE 77.6

 just purchased an elitebook  and all seemed fine until I put it in an HP ultraslim dock 2013 station and I cannot get the screens to  come up. The computer starts initially showing the Windows startup on the screen and then  screens fade to black. I have tried pressing thef fn key along with the F4  key that doesn't seem to help. I have used the same docking station with another computer and it works fine which leads me to believe the docking station is not the issue. Would appreciate anybody's insight if they experienced a similar problem and would more than welcome any suggestion relative to a solution. Thanks

A:docking station issue

Did you verify that docking station works for that laptop? Just because it fits doesn't mean it will work.

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RELEVANCY SCORE 77.6

I have dell LD630 and i recently installed win7 32bit enterprise on it. everytime i slap my laptop into dock it doesn't recongize the USB keyboard and mouse. it search and then install the on laptop everytime i put on the dock.

thoughts?

yasir

A:USB issue with docking station

Sounds like the dock drivers you are using cannot be W7 compatible, that simple.

You'll need to check compatability and availability of driver updates with the maker.

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RELEVANCY SCORE 76.8

WHAT ARE THE LIST OF SP CODE DRIVERS THAT IM EXPECTED TO DOWNLOAD TO GET THE HP ELITE THUNDERBOLT 3 DOCK HQ TRL 71025 THAT HP SUPPLIED WITH THE Z BOOK 17" G3 WORKSTATION, TO WORK AS A DOCKING STATION AND WHY IF HP SHIP BOTH UNITS IN A SINGLE BOX , WHY ARE THE DRIVERS NOT ALREADY INSTALLED.

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RELEVANCY SCORE 75.6

Hi, I've recently purchased a HP USB 2.0 Docking station for my laptop (which runs Windows 10). I've installed the latest drivers and have the docking station up and running, but I can't get the docking station to connect to my external monitor. Is this a known issue and are there any solutions? Cheers,VG

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RELEVANCY SCORE 75.6

Hello,
I have a Panasonic CF-50 laptop that connects to my network wirelessly. When it is stand alone I have no problems, however when it is in the docking station it fails to communicate with any network device after a while. I have done an ipconfig and everything looks right, the wireless network is shown as connected with very good signal level. After a reboot it works again for a time.
It is running XP pro with SP2.
Any suggestions please?
Sid.
 

A:Wireless Network issue in docking station

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RELEVANCY SCORE 75.6

Hi All,  I have an EliteBook 840 G1 with a docking station. When I have the laptop connected to the docking station the network is fine.  If I leave the laptop connected to the docking station, turn the laptop off and then undock it, and then turn it back on, once the laptop has logged on, it runs incredibly slow, and the CPU has a 100% usage. If I then reconnect it to the docking station or connect a wired network connection to it, it suddenly starts working normally again and CPU usage drops to a normal amount of usage.  So it's a wired network issue. Can I fix this? No I don't seem to be able to.  I can only find A temporary fix, which is to uncheck LAN/WLAN switching. This is not ideal as we need to switch to LAN when docked to access certain shared drives. Things I have tried:  Updating Network driversUpdating Docking station driversUpdating BIOsUninstalling Network drivers and reinstalling them Disabling network card and re-enabling it Updating the Windows 7 image Turning LAN/WLAN switching on and off (restarting in between)Updating Various other drivers that were long shots at fixing the issue.  Any ideas? other than turning off LAN/WLAN switching?   

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RELEVANCY SCORE 75.6

Strangest thing happened suddenly.  I have a co-worker with two matching HP 24" monitors connected to her HP 2012 90W Docking station.  Once with VGA, the other with DVI.  Both monitors were working fine, but suddenly only ONE will display an image.  The other monitor keeps flashing that it is going into power saving mode.  MON1 = VGAMON2 = DVI If I unhook the VGA cable from MON1, MON2 displays fine. If I unhook the DVI cable from MON2, MON1 displays fine. If I swap the cables around (make MON1 connect via DVI, MON2 via VGA) the issue is the exact same.  I have 3 of these docking stations laying around and I've tried all of them and they all do the same thing.  I've tried differnet VGA and DVI cables and the issue persists.  I installed HP Support Advisor to download and install drivers and still nothing.  How here's the real kicker: If I remove one of the monitors and connect an old 19" HP monitor up, BOTH WORK FINE!!!!!!!!!!!  All of the troubleshooting I've done only confuses me more... I'm completely stumped.  Anyone give me any instruction or advise?

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RELEVANCY SCORE 75.6

Season's greetings to everyone. I have an interesting isssue with the power ON to my laptop and its operation via the docking station. It first started about a month ago. The only way the laptop will turn on is when it's attached to the docking station. The actual button on the laptop does not operate, the only way to turn on is via the docking station power button. I made an interesting discovery last night when I disconnected all cables, including the power cable to the docking station, attached the laptop and surprisingly I was able to turn the laptop ON. Again, via the docking station button and not the laptop button. If the laptop is already ON, and I disconnect it from the docking station then I'm able to use it normally. But, should I take a break from using it, and it goes into sleep mode and I try to re-start it, I have no success. The power light flashes slowly and no amount of pushing the button will either turn it ON nor turn it OFF. It almost feels like the button is not completing a circuit. Any help or suggestions would be gratefully appreciated. Thanks to all. I'm running Windows 7 PRO    

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RELEVANCY SCORE 75.6

Season's greetings to everyone. I have an interesting isssue with the power ON to my laptop and its operation via the docking station. It first started about a month ago. The only way the laptop will turn on is when it's attached to the docking station. The actual button on the laptop does not operate, the only way to turn on is via the docking station power button. I made an interesting discovery last night when I disconnected all cables, including the power cable to the docking station, attached the laptop and surprisingly I was able to turn the laptop ON. Again, via the docking station button and not the laptop button. If the laptop is already ON, and I disconnect it from the docking station then I'm able to use it normally. But, should I take a break from using it, and it goes into sleep mode and I try to re-start it, I have no success. The power light flashes slowly and no amount of pushing the button will either turn it ON nor turn it OFF. It almost feels like the button is not completing a circuit. Any help or suggestions would be gratefully appreciated. Thanks to all. I'm running Windows 7 PRO

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